Samsung ORANGE A110e Quick Reference Manual

A110e

on the move

Talk Plan, Everytime and Everyday 50 customers

Customer Services 150

†

Billing Enquiries 152

†

International Directory Enquiries 153*
Guide Line 170

†

Orange Equity 402*
Care 434.
Literature Request Line 07973 973 970*

†

Lost or Stolen 07973 100 150

†

Orange Multi Media 177*

Pay as you go customers

Customer Services (Voucher Registration) 450

†

.

Customer Services (Enquiries) 451*

†

Guide Line 452..
Talk time Balance 453..
Lost or Stolen 07973 100 451†.
Registration 0800 0790 006..
Literature Request Line 07973 973 650*

†

check answered or made calls

1 Press under Menu and press the key

until you see Call records.

2 Press under Select.
3 Use or to select Received calls or

Dialled calls.

4 Press under Select.
5 Use or to scroll down the list of the

last ten received or dialled calls.

to change your ring tone

1 Press under Menu and scroll down

using to Sound Settings.

2 Press under select Select to choose

Ring Tone.

3 Scroll down the list of ring 20 tones.

Each one will play for a few seconds.

4 Press Select to choose the desired ring

tone.

You can change your phone directly to silent
mode by pressing and holding the C key in the
main display.

to change the earpiece volume

The earpiece volume button is on the left side
of the phone.

Press the volume button to adjust the ear
piece volume whilst on a call. The display will
indicate the volume level.

all Orange customers

Operator Services 100

†

Directory Enquiries 192*
Accessories Hotline [phone].
Emergency Services 999 or 112.

* Chargeable services from your Orange phone

†

Charged at BT 'F' rate if you call from a BT fixed line
phone.

■

Some calls are free from your Orange phone unless you
have an Orange Value Promise Service Plan.

redial last number

1 Press twice.

redialling a recently dialled number

1 Press once.
2 Scroll using or to select the number you

want and press .

busy a call, when phone is ringing

1 Press the key.

check missed calls

1 Press under Menu and press the key

until you see Call records.

2 Press under Select and again to select

Missed calls.

3 Use or to scroll down the list of the last

10 missed calls.

managing your calls quick remindersuseful numbers

Add the prefix 07973 100 to any of the three digit speed
dials shown if you are calling from a fixed line.

www.orange.co.uk

© Orange Personal

Communications Services Limited 2001.

Orange and wirefree and any other

Orange product or service names referred

to in this guide

are trademarks of Orange Personal

Communications Services Limited.

C 43.96.01 8290/PM/05/01

PCN–D9539 ISSUE 1 Z : d01

browse a WAP page

1 You can access WAP straight from the main

menu when you first turn your phone on by
pressing . This will launch WAP
according to your settings. Alternatively,
follow the steps below.

2 Press under Menu then or until

you see WAP Browser.

3 Press under Select. You will see

Sending))), and then Welcome to Orange
Multi Media. If a connection is not made the
first time, press Retry.

4 Press or to scroll and select from

Orange Main Menu, or Other Sites.Scroll to
Other Sites.

5 Press the key to select the site you want

to open.

6 To return to the home page while browsing,

press the * key to enter the options menu.
Scroll to Home and press .

7 To end your WAPsession press

.

store names and numbers

1 Key in the number you wish to store
2 Press under Save

.

3 Under Enter Name start adding the name.

Press each key the relevant number of times to
get the letter you need. When you have finished,
press under OK.

4 To save to the SIMCard press under OK.

To change from card to phone memory
press under To Phone, and then
press under OK to save.

search for a name

1 Press under Name.
2 You will be asked to enter the name of the

person you are looking for. Enter the first one
or two letters using the relevant keys.

3 Press under Search.
4 If your phone has not found the name, use

the or keys to move to the name.

5 To call the number press

.

to listen to a message

1 Press and hold the 1 key to call Answer Phone

and listen to your messages
You can also access your Answer Phone
directly from the main menu by pressing and
holding .

when listening to messages

1 Press

1 – to listen to your message
2 – to save the message
3 – to delete the message
7 – to rewind
8 – to skip to the next message
9 – to fast forward
# – to return the call

(Answer Phone Call Return is not
available to pay-as-you-go customers)

menu map

Phonebook

Answer Phone

text messages

to read a text message

1 Press under View to read it straight away.

send a text message

1 Press under Menu then scroll down to

Messages. Press under Select and
press to scroll down to Write Messages.

2 Press under Select and write your

message.

3 Press under OK when you have entered

your message.

4 Press to Send Only, then under

Select. Choose Destination. Key in the

number you want to send the message to, or
press under Name to scroll through your
Phonebook.

5 When you have entered the number,

press under OK and again under Setting

1. Message sent will be displayed.

WAP

1 CALL RECORDS

Missed Calls
Received Calls
Dialled Calls
Call Time

2 MESSAGES

Read Messages
Write Messages
Preset Message List
Setup
Voice Mail

3 SOUND SETTINGS

Ring tone
Melody Composer
Ring Volume
Alert Type
Keypad Tone
Message Tone
Error Tones
Minute Minder
Connect Tone

4 PHONE SETTINGS

Infrared Activate
Greeting Message
Own Number
Language
Backlight
Service Light
Auto Redial
Caller ID
Active Flip
Contrast
Slide Menu
Reset Settings

5 ORGANISER

Calendar
To Do List
Time & Date
Alarm
Calculator
Shortcut

6 SECURITY

PIN Check
Change PIN
Phone Lock
Change Password
SIM Lock
FDN Mode
Change PIN2

7 NETWORK SERVICES

Call Diverting

*

Call Barring

*

Call Waiting

*

Network Selection
Closed User Group

8 GAMES

Casino
Roulette
Black Jack
Sniper
Snake
Mole
Othello

9 WAP BROWSER

10 INFORMATION

*

Sport
Lifestyle
Finance

*

Limited or no access with
pay-as-you-go.

Orange Personal Communications
Services Ltd.

PO Box 10
Patchway
Bristol
BS32 4BQ

www.orange.co.uk

The information contained in this user guide is
correct at the time of going to press, but
Orange reserves the right to make subsequent
changes to it and services may be modified,
supplemented or withdrawn. June 2001.

© Orange Personal Communications Services
Limited 2001. Orange and wirefree and any other
Orange product or service names referred to in this
user guide are trade marks of Orange Personal
Communications Services Limited.

A110e

enjoy enjoy enjoy enjoy enjoy enjoy enjoy

C 43.95.01 8289/PM/06/01 PCN–D9451
ISSUE 1 Z : d01

enjoy enjoy enjoy enjoy enjoy enjoy enjoy enjoy

A110e

Earpiece listen here

Cancel key

a long press returns the phone to

standby mode

a short press moves one level

backwards through menu

Personal handsfree socket

the Samsung A110e

Keypad

to enter numbers and text

Scroll keys

to move through a list of options

Power key

press and hold to switch
phone on and off

Battery charger socket

Soft keys

to select a menu option

useful numbers

Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year.
Alternatively, visit the Orange website at www.orange.co.uk for more details.

You may add the prefix 07973 100 to the three digit speed dials below if you call from a fixed line
(excludes the Care and Equity lines). When dialling the UK from abroad remember to use the prefix
+44 and omit the first zero.

Customer Services 150

†

Billing Enquiries 152

†

International Directory Enquiries 153*
Guide Line 170

†

Orange Equity 402*
Care 434
Literature Request Line 07973 973 970*

†

Lost or Stolen 07973 100 150

†

Orange Multi Media 177*

Customer Services (Voucher Registration) 450

†

Customer Services (Enquiries) 451*

†

Guide Line 452
Talk time Balance 453
Lost or Stolen 07973 100 451

†

Registration 0800 079 0006
Literature Request Line 07973 973 650*

†

Operator Services 100

†

Directory Enquiries 192*
Accessories Hotline [phone]
Emergency Services 999 or 112

Talk Plan, Everyday 50 and
Everytime customers

Pay as you go
customers

all Orange customers

*

Chargeable services available with your Orange phone.

†

Charged at BT ‘F’ rate if you call from a BT fixed line phone.

■

Some calls are free from your Orange phone unless you have an Orange Value Promise Service Plan.

Display

Volume key

to adjust the volume levels

welcome

Congratulations on the purchase of your new phone… and welcome to

Orange. Whichever Service Plan you’ve chosen, all the information you

need is here. From making your first call to sending text messages, with

Orange it’s easy.

Before you make your first call, please take a couple of minutes to read

Section 1, which will tell you all you need to know to get started.

the future’s bright, the future’s Orange

inside

1 before you start

■ insert your SIM Card

■ insert and charge the battery

■ register with Orange

2 getting started

■ the phone’s display

■ symbols on your display

■ make a call

■ answer a call

■ get to know your phone

■ explore the menu map

■ use your Phonebook

■ use your Answer Phone

■ send a text message

■ receive a text message

3 managing your calls

■ review your calls

■ call options

■ divert your calls

■ speed dialling

■ Conference Calling

■ Line 2

4 personalising your phone

■ games ■ set your tones

■ Information menu ■ WAP information

■ organise your Phonebook

■ keep track of time ■ security options

■ more features to personalise

5 getting more out of Orange

■

additional services

■

Every Phone

■

Assistant

■

Answer Fax

■

Fax and Data

■

Wildfire

TM

■

Multi Media Services

■

Accessories

6 international services

■

making and receiving calls abroad

■

checklist before you travel

■

Orange Global Travel Services

7 reference

■

use your phone safely

■

paperwork

■

data protection

8 troubleshooting and index

For details of the range and cost of Orange
services available, please call the Orange
Literature Request Line on 07973 973 970 or,
if you are a pay-as-you-go customer, on

07973 100 650 and request a copy of
Orange Explain Services and Charges.

Alternatively visit the Orange website at

www.orange.co.uk

the Samsung A110e

■

access a range of information via your phone, such as
news reports, financial information, sports results,
entertainment guides and online banking

■

choose from seven games and make the most of your
spare moments

■

answer calls immediately by simply opening the flip

■

make your phone your personal organiser with features
like a calendar, to do list, alarm and calculator

■

choose from 20 ring tones, or compose your own

the Samsung A110e - small, stylish, simple.

one

before you start

inserting the SIM Card

1 To remove the back cover, pull the

grey button at
the top of the
phone in the
direction
indicated by the
arrow. The cover
will spring away
from the phone
and you can
remove it.

2 Pull back the

plastic catch of
the SIM Card
holder, Slide the SIM Card into the slot
so that it slips beneath the plastic
teeth, cut-off corner side first. The gold
contacts should be facing down.
Release the catch to hold the SIM
Card in place.

Note: If you need to remove your SIM
Card, always turn your phone off first.

about the SIM Card

Look for the plastic card that came in
your phone’s box. If there is no SIM Card
in your box, it may have already been
inserted into your phone. If there isn’t one
in your phone or your phone’s box,
contact your stockist or call Orange
Customer Services on 07973 100 150 or,
if you are a pay-as-you-go customer, on

07973 100 451.

Note: To remove the back cover, pull the

grey sliding button at the top of the phone.
in the direction indicated by the arrow. The
cover will spring away from the phone, and
you can remove it.

note the SIM Card’s number

You will see a small number written on
the SIM Card next to the golden
contacts. Write down the number in the
box on page 1.4. The first six numbers
have already been completed. If your
phone is not already registered, you'll
need this number when you call Orange
to register. This number is also on the
outside of the box.

removing the SIM Card

Remove the
SIM Card from its
plastic surround by
carefully pushing it
out. The SIM Card’s
contacts are easily
damaged so take care when doing this
and try to avoid touching the golden
contacts.

insert your SIM Card

The SIM Card (or Subscriber Identity Module)

is a computer chip containing

information about your phone and subscription.

SIM Card

insert your SIM Card

1.1

1.2

Note: Rechargeable batteries have a
limited lifespan and Orange recommend
that you purchase a new one every year.
Call the Orange Accessory Hotline on
0500 178 178 for up-to-date prices or to
order accessories for your phone.

talk time and standby time

Your phone comes with a slim battery
and a large battery. The slim battery
gives up to 2 hours of talk time and up to
40 hours of standby time under optimum
conditions. The large battery gives up to
3 hours of talk time and 25 hours of
standby time. When the battery is
running low, the words Low Battery will
be displayed and you will hear two
double ‘beeps’ indicating that only a few
minutes of talk time are left. When the
battery is completely discharged your
phone will turn off.

inserting the battery

1 The battery is

connected to
the back cover
of the phone.

2 Place the

bottom of the
cover against
the bottom of the phone.

3 Push the top of the cover in, lifting the

grey button at the top of the phone as
you do so.

4 Release the button, which holds the

back cover closed.

charging the battery

The first charge must be for a minimum
of 16 hours in order to achieve optimum
performance. Subsequent charges
should be for 4 hours if the battery is
completely flat. You can make calls whilst
charging as long as you have registered
your phone with Orange. See page 1.5.

1 Plug your charger into a mains socket.

The phone can be charged when it is
switched on or off.

2 Insert the other end of the lead into

the bottom of your phone. The battery
symbol on the display will start to
pulsate to show it’s charging if the
phone is switched on. If the phone is
switched off, the battery symbol
pulsates when charging begins. The
first time you plug in the charger and
switch it on the battery indicator may
take a few seconds to show. The
phone and charger may become
warm when the battery is charging,
this is normal and is not cause for
concern.

insert and charge the battery

To start enjoying the freedom an Orange phone can bring, you need to insert and
charge the battery.

insert and charge the

battery

1.3

1.4

Talk Plan, Everyday 50 and
Everytime customers

Please call Orange Customer Services on

150 from your Orange phone or
07973 100 150 from any other phone

before you make any other calls. This only
applies if your phone was not registered at
the time you bought it.

your Orange phone number

This is given to you either when you buy
your phone or when you call to register.

SIM update

When your phone is registered you will
receive one or more SIM updates. They
will arrive as text messages and SIM

update will show on the display.

acknowledging and deleting your
SIM update

Treat the SIM update as you would any
other text message you might receive on
your phone.

1 When a message arrives you will hear

a tone and see the symbol and
the words New Message (1).

2 Press under View twice. Press

under Options. Delete will be
highlighted. Press under OK. You
will see the message Confirm

Deletion? Press under Ye s.

3 Press and hold the C key to return to

the main display.

4 You should turn your phone off and

back on again. This will enable you to
make your first call.

before you call

When you apply to register on the Orange
Network, you and Orange agree to be
bound by the Orange terms and
conditions set out in this user guide.
Please take time to read and consider
them before you register.

registering your Orange phone

Switch on your phone by pressing and
holding the key. During your first
call to Orange Customer Services you
will be asked for the following
information:

1 The 15-digit serial number - or IMEI

number which is on the back of your
phone underneath the battery.

IMEI number / Serial number

2 The SIM Card number. This is on the

SIM Card itself.

SIM Card number

3 A password for security purposes - for

example your mother’s maiden name.

4 Your address including the postcode.
5 If you are connecting to pay-as-you-

go, you will also need a four digit
identity code of your choice - if you
ever need to call Customer Services,
you will be asked for this, so please
keep it handy or memorise it.

Pay as you go customers

Please call 0800 079 0006 from any
other phone to register your Orange
phone and be credited with the free talk
time, applicable on registration.

register with Orange

If your phone wasn’t registered with Orange when you bought it, follow the
instructions for your Service Plan below.

8 944 1 2

register with Orange

1.6

1.5

two

getting started

2.1

the phone’s display

Familiarise yourself with the most common symbols that appear on your phone’s
display.

symbols on your display

You may see the following symbols on your phone’s display depending on the
services you use.

New text message(s)

if showing, you have received a new text

message, if flashing, the memory is full and

you need to delete old messages before you

can receive new ones

Battery level

the bars indicate the battery
level, three bars as shown,
means full; no bars or a low
battery warning means
recharging is needed.

New Answer Phone message(s)

if showing, you have at least one new Answer
Phone message, call 123 or press and hold the
1 key to listen to your messages

Reception quality

the bars indicate the reception

quality, six bars as shown means

good reception; no bars means

no reception.

Line 1 / Line 2

Line 1 or Line 2 will only show if

you have subscribed to Line 2

Phone

Orange

Fri 24 Aug 11:10

Date and Time

1.

Incoming signal strength indicator
Battery strength indicator
Roaming is activated*
An alarm has been set
Vibrating ring is selected
Call is muted
Answer Phone message received
Text message received
Call in progress
Infrared - when blinking, the phone is

trying to make a connection
Upper case indicator
Lower case indicator
Numbers indicator

* Not available to pay-as-you-go customers.

1

a

A

2.2

Internet

Soft key menu
options

redialling the last number you
called

You can redial the last number dialled by
pressing the key twice. If you press
the key once, you will see a list of the
last 10 numbers you dialled.
Use the or keys to scroll through
the entries. When you come to one you
wish to dial, press .

Press C to return to the main display.

changing the earpiece volume

The earpiece volume can be adjusted
while you are in an active call.

1 When you press the volume buttons on

the side of the phone the display will
show the volume level.

2 Press the buttons to increase or

decrease the volume.

3 Press the C key to return to the main

display.

2.4

make a call

making a call

1 Open the flip to reveal your keys and

screen.

2 Switch on your phone by pressing

the key for more than one second.
The display will light up and show
Welcome to Orange, the Samsung
logo and then the Orange logo.

3 Key in the number you want to call.

Always use the full area code, even if
the number is in your area.

4 Press the C key to cancel a number if

you make a mistake.

5 Press the key to call the number.

ending a call

Press the key, for a short time. To
switch your phone off press and hold the
key for a couple of seconds.

using your personal handsfree kit

Your Orange phone is supplied with a
personal handsfree kit, leaving your
hands free to get on with other things.
The headset connects into the socket,
under the rubber dust cover, on the side
of the phone. See the picture on the
inside front cover for details.

When using the headset, ensure that you
have the earpiece in your ear.

■

To answer an incoming call:
Press or press the button on the
cable of the handsfree kit.

■

To end a call:

Press the key or press the button
on the cable of the handsfree kit.

■

To busy an incoming call:.
Press the soft key under Reject.

■

To dial the last number called:

Press the button on the cable of the
handsfree kit.

2.3

make a call

Once you’ve registered with Orange, you can keep in touch with the people you
choose, when you choose. You can use your phone while it is charging.

using Call Waiting

(not available to pay-as-you-go
customers)

If you receive a second call when you are
on the phone, you will hear a double
beep to let you know you have a call
waiting.

To accept the waiting call press and
your first call will automatically be put on
hold The display shows which call you
are on. You can swap between calls as
often as you wish by pressing the soft
key under Swap. To end a held call
press the soft key under Options
and select the End Held Call option. To
end the current call, press the key.

putting a call on hold

(not available to pay-as-you-go
customers)

During a call you may wish to speak
privately to someone else or make a
second call. You can do this by putting
the call on hold.

1 To put an active call on hold, press the

soft key under Hold. This will
place the active call on hold.

2 To reconnect the call, press under

Unhold.

2.6

answering a call

When your phone rings, open the flip
and press either the key, or the soft
key under Accept, to answer the
call.

To end a call press the key.

busy a call

If you don’t want to answer a call, you
can divert it to your Answer Phone using
the busy feature.

1 Press the soft key under Reject or

press the key. This will divert the
incoming call to your Answer Phone so
you can listen to the message at a
more convenient time.

Caller id

When your phone rings, your caller’s
number will be displayed if it is available
from their network. If you have stored
their name and number in your
Phonebook, their name will be displayed
instead.

In the same way, your phone number will
be sent to the people you call. If you
want to withhold your number, simply
key 141 before the number you call or:

1 Press the soft key under Menu.
2 Press either the or until you

see Phone Settings and press
under Select.

3 Press either the or until you see

Caller ID and press under Select.

4 Press the until Hide Number is

highlighted then press under
Select. Your number will be withheld
from other people when you call them.
If you choose Default, your number will
be displayed on the display of the
person you are calling unless you have
asked Orange to permanently withhold
your number.

If you want your number to be
permanently withheld, write to Customer
Services at the address shown on the
back cover of this guide. This will also
stop you from receiving other people’s
Caller id.

2.5

answer a call

When your phone rings, it’s up to you whether you take the call or busy it to your
Answer Phone and listen to it later.

answer a call

10 Information*

2.8

explore the menu map

Use this map to find the key features on your Orange phone.

scrolling through the menus

1 After switching your phone on, press

the soft key under Phone, then
again under Menu, and you will see
Information. This is one of the top
level menu headings, there are several
others. Press to move down
or to move up through the other
menu headings.

Call Records
Messages etc.

The menus are arranged in a loop, so
you return back to Information.

2 To move down to the second level of

the menu structure go to any of the
headings eg: Phone Settings then
press under Select or to
select the option displayed. You will
see Infrared Activate. This is one of
the second level menu headings.
Press the key to move down
through the other second level menu
headings. Press C or to go back
to the previous level. There are several
other levels.

exiting menus

To move back one level at a time press
the C key. Press and hold the C key to
return to the main menu display.

menu shortcuts

To move quickly through the menus, you
can press under Menu followed by
the reference number for the menu you
want. For example, the reference number
for Dialled Call is 1-3. This is because
Dialled Calls is the third submenu (3) of
top level menu number 1, Call Records.
You must press just the number keys in
quick succession to use menu
shortcuts.
The menu shortcuts will vary depending
on your service plan. In this guide,
shortcuts for pay-as-you-go customers
will appear in brackets where they vary
from shortcuts for other service plans.

2.7

get to know your phone

Find your way around the menus by selecting your own ring tone. You might want to
refer to the menu map as you go through this section.

9 Wap Browser

8 Games

press Menu

1 Call Records

5 Organiser

4 Phone Settings

3 Sound Settings

6 Security

7 Network Services

2 Messages

1 Read Messages
2 Write Messages
3 Preset Message List
4 Setup
6 Voice Mail

1 Ring tone
2 Melody Composer
3 Ring Volume
4 Alert Type
5 Keypad Tone
6 Message Tone
7 Error Tones
8 Minute Minder
9 Connect Tone

1 PIN Check
2 Change PIN
3 Phone Lock
4 Change Password
5 SIM Lock
6 FDN Mode
7 Change PIN2

1 Call Diverting

*

2 Call Barring

*

3 Call Waiting

*

4 Network Selection
6 Closed User Group

1 Casino
2 Roulette
3 Black Jack
4 Sniper
6 Snake
7 Mole
8 Othello

1 Infrared Activate
2 Greeting Message
3 Own Number
4 Language
5 Backlight
6 Service Light
7 Auto Redial
8 Caller ID
9 Active Flip
10 Contrast
11 Slide Menu
12 Reset Settings

1 Calender
2 To Do List
3 Time & Date
4 Alarm
5 Calculator
6 Shortcut

1 Sport
2 Lifestyle
3 Finance

* These features are not available to pay-as-you-go customers.

1 Missed Calls
2 Received Calls
3 Dialled Calls
4 Call Time

4 If your phone has not found the actual

name, use either the or keys to
move to the name you want. If you
would prefer to scroll through your
entire Phonebook, do not enter any
letters and press under Search.

5 To call the number press .
6 To return to the main display, press the

C key.

editing a name or number

1 In the main display, press under

Name.

2 Either enter the name of the person

you are looking for or just press
under Search. Use either the
or keys to scroll through the list until
you have highlighted the entry you wish
to change.

3 Press under View which displays

the details of the entry.

4 Press under Options, use either

the or keys to select Edit. Alter
the name by deleting characters or
numbers using the C key, then enter
new ones. Select OK and you will be
given the opportunity to alter the
number.

5 When you have completed all of your

changes, select Save.

deleting a name or number

1 In the main display, press under

Name.

2 Either enter the name of the person

you are looking for or just press
under Search. Use either the
or keys to scroll through the list until
you have highlighted the entry you wish
to change.

3 Press under View which displays

the details of the entry.

4 Press under Options and use

either the or keys to select
Erase. You will see Sure to erase?
and the record name. Select Yes to
erase or Cancel if you have changed
your mind.

5 If you select Yes , you will see the

message, Entry Erased.

2.10

use your Phonebook

how many names and numbers
you can store

You can store up to 90 names and
numbers on your SIM Card and up to 99
on your phone’s internal memory. The
advantage of saving them to your SIM
Card memory is that you can easily
remove all your stored information and
insert it in another phone at a later date.
(You can however copy numbers from the
phone’s memory to your SIM Card as
described later in the section below).

storing a name and number

1 Key in the phone number to be stored,

including the full area code. If you press
and hold the 0+ key, then add the
country code before the local area
code (take out the zero of the local
area code), you can then use the
number when calling from abroad.
When you have finished, press the soft
key under Save.

2 Under Enter Name start adding the

name. Press each key the relevant
number of times to get the letter you
need. For example, the letter J is

produced by pressing the 5 key once.
The letter S is produced by pressing the
7 key four times. If you make a mistake,
press the C key to delete a letter.
To change from upper case to lower
case or numbers only, press under

. When you have finished,

press under OK.

3 The phone allocates a location number

on the SIM Card, to save to the SIM
Card press under OK. To change
from card to phone memory press
under To Phone, and then press
under OK to save.
To call the number press or press

to return to the main display.

making a call using your
Phonebook

1 In the main display, press under

Name.

2 You will be asked to enter the name of

the person you are looking for.
Generally, it is only necessary to enter
the first one or two letters using the
relevant keys. The more characters you
use, the more accurately the phone
can search. When you have finished,
press under Search.

2.9

use your Phonebook

Your Orange phone can store the names and numbers of your friends, family and
colleagues in its Phonebook. So you can call them whenever you want to.

what happens when you get a
message?

When someone leaves a message on
your Answer Phone, the symbol will
appear on your phone’s display along
with the message New Voice Mail and
you will hear a tone. This symbol will
remain until the message has been saved
or deleted. Answer Phone messages that
have not been listened to will be saved
for up to 21 days.

listening to your Answer Phone
messages

To listen to your Answer Phone
messages, select Dial when the
message first arrives, or press and hold
the 1 key. Listen to the simple steps to
save, listen to or delete messages. You
can save messages that you have
listened to for up to seven days.

Answer Phone shortcuts

Orange Answer Phone is quick to use as
there are several single key presses to
help you move through your messages
quickly, enabling you to rewind, fast
forward, skip to the next message and
even return the call without needing to
know the number of the person who
called.

When listening to your messages press:

7 to rewind ten seconds.
8 to skip to the next message
9 to fast forward ten seconds.
# to return the call

(Answer Phone Call Return is not
available to pay-as-you-go customers)

2.12

2.11

use your Answer Phone

Your Orange Answer Phone is always there to take messages for you when you don’t
answer a call, when your phone is off, or if you are outside the Orange service area.

personalising your Answer Phone
greeting

Your Answer Phone comes with a
standard greeting but you can record
your own personal greeting so your
callers know they’ve got through to you.
Call your Answer Phone by pressing and
holding the 1 key.

1 Listen to the simple steps and select

option 3, then option 1.

2 Record your greeting followed by the #

key.

3 Press 1 to save it.

setting up an Answer Phone PIN

To enable you to call from any other
phone and for added security when
calling from your Orange phone, you can
set up a PIN. To do this:

1 Call your Answer Phone by pressing

and holding the 1 key.

2 Select option 3, then option 2.
3 Enter your chosen Answer Phone PIN

which should be between 4 and 10

digits, followed by the # key.

4 Press 1 to save your Answer Phone

PIN.

listening to your messages from
any other phone

This is ideal if you’ve left your phone at
home or if your battery has run out. You’ll
need to have already set up your Answer
Phone PIN. Please refer to the section
above for more details of how to do this.

1 Call 07973 100 123 from any phone.
2 Enter your Orange number followed

by the # key.

3 Enter your Answer Phone PIN

followed by the # key.

4 Follow the simple steps to listen to

your messages.

Note: The cost to call your Answer
Phone depends on your Service Plan.
For a full list of charges please call the
Orange Literature Request Line
07973 973 970 or, if you are a pay-as­you-go customer, on 07973 100 650 and
request a copy of Orange Explain
Services and Charges. Alternatively visit
the Orange website at

www.orange.co.uk

use your Answer Phone

choosing how to send your text
message

You can swap between numbers and
upper and lower case, by pressing the

soft key under while you're
writing a text message. The highlighted
symbol at the bottom of the phone's
display will change depending on which
you have chosen.

sending a text message

1 Press under Menu, then and

you will see Messages. Press
under Select and scroll down using

to Write Messages.

2 Press under Select and you will

see a blank screen with a flashing
cursor. You will see at the bottom of
the screen. This signifies that you are
ready to input your message using
upper case text input.

3 Press each key the relevant number of

times to get the letter you need. For
example, to get the letter J press the 5
key once and to get S, press the 7 key
four times.

4 To change from upper to lower case or

numeric press the soft key under

. Press the C key to delete a
character. Press the or keys to
move the cursor forward or back in a
line of text and the or keys to
move the cursor up and down. Press 1
to create a space.

5 Press under OK when you have

entered your message.

6 If you just want to save the message,

press to Save Only, then
under Select, you will see on the
screen Saving Message and then
Saved. You can read your unsent
message in your outbox.

7 If you want to send the message

press to Send Only, then
under Select, you will see on the
screen Destination key in the number
you want to send the message to, or
press under Name to scroll
through your Phonebook.

8 When you have entered the number,

press under OK and again under
Setting 1, and you will see Message
sent on the display.

A

2.13

send a text message

Text Messaging is an easy and fun way to keep in touch when a phone call is
inappropriate - perhaps late at night, when you’re on a train or in a meeting.

2.14

9 You can save and send the message

by pressing to Save and Send,
then under Select. You will see
Destination on the screen. Enter the
number of the person you are sending
the message to, or press under
Name to choose a name from your
Phonebook.

10 Press under OK . Press under

Select. Message sent will appear on

the display. You can read your sent
message in your outbox.

Note: You may receive a Failed text
message on your display. This means
that although Orange has successfully
sent your message, the recipient has
been unable to receive it. You should
either try to resend it, or make a call
instead.

confirming receipt of a sent text
message

When sending an important text message
to another mobile phone, add RCT on to
the beginning of the first word of your
message, without leaving a space
between. This requests a confirmation text
message to be sent back to your phone
when the text message is delivered.

punctuating your text message

All these characters and symbols can be
added to your text message by pressing
each key the appropriate number of times.

send a text message

key
1
2
3
4
5
6
7
8
9
0

key
1
2
3
4
5
6
7
8
9
0

upper case

spac e . 1 ? ! , @ _ & : “ ( ) ‘ ¿ ¡ % £ $
ABC2ÄÀÁß Ç
DEF 3∆ ÉÈΦ
GH I 4Γ Ì
JKL5Λ
MN O 6 ÑÖ ØÒ Ω

PQR S 7 ΠβΣ
TUV8θ ÜÙ
WX Y Z 9 ΞΨ
+- 0x

*

/ =><#

lower case

spac e . 1 ? ! , @ _ & : “ ( ) ‘ ¿ ¡ % £ $
abc2дабЯз
def 3∆ éèΦ
ghi 4Γ ì

jkl5£Λ
mno6ñöøóΩ

pq r s7 ΠβΣ

tuv8θ üù
wx y z9 ΞΨ
+-0x

*

/=>< #

■

Delete

Allows you to delete the selected
message

3 Select 1 Edit to write the message you

want to save as a template in the the

Message 1: position. Press under
OK to save the template. Message
Saved will be displayed.

4 Use the previous three options to send,

edit and delete Message 1:
Press C key to return to Preset
Message list. Use the or keys
to scroll through the list of templates
and create new ones. The template
position and the beginning of a saved
template will be displayed to make
viewing templates easy.

text message abbreviations

Try these simple abbreviations to help
keep your messages short.

editing or sending a stored text
message

1 Press under Menu, then and

you will see Messages. Press
under Select, use the key to scroll
to Read Messages, then press
under Select. Use the key to scroll
to Outbox.

2 Press under Select.
3 Use the or keys to scroll

through the stored messages.

4 Press under View when you have

highlighted the saved message you
wish to send. The contents of the
message will appear, and you may edit
it as you wish by pressing under
Options and selecting Edit Message.
When you are finished, select OK, and
then Send.

message templates

Your phone has space for you to create
and save five message templates. The
templates can be used when you are in a
situation where you cannot type out a
whole message, when you are in a hurry
or when you send the same message
several times.

To create a template:

1 Use the menu shortcut 2-3. to

Select Preset Message List.

Message 1: (Empty) will be displayed

2 Select under Options. You are

then given three options:

■

Edit 1

Allows you to write a new message
or edit the preset message.

■

Send a Message

Allows you to recall the selected
message. You will then have the
further option of Sending, Saving

and Sending or simply Saving it.

send a text message

2.15

Too, to, two 2
For, four 4
Today 2DAY
Tomorrow 2MORO
All the best ATB
Be B
Before B4
Be seeing you BCNU
Be right back BRB
See you CU
Free to talk F2T
Great GR8
Late L8
Later L8R
No-one NO1
Oh I see OIC
Please call me PCM

Please PLS
Are R
Are you OK? RUOK
Thanks THX
Thank you THNQ
What do you WADYA
Want to WAN2
What WOT
Kiss X
Hugs & kisses

XOXO

Smiley face :-)
Baseball cap d : )
Surprised face :-

O

Winking face ;-)
Sad face :-(
Pig :@)

send a text message

2.16

■ Send

Allows you to send a message that
you have received or sent. You have
three options:

■ Send the message

■ Save and send the message

■ Save but do not send the

message

■ Edit Message

To edit the message to send it back,
or send it on to another person

Note: For more information on Text
Messaging please call the Orange
Literature Request Line on
07973 973 970 or, if you are a
pay-as-you-go customer, on

07973 100 650 and request a copy of
Orange Explain Text Messaging.

2.18

receiving a text message

When a message arrives you will hear a
tone (depending on your settings) and
see the symbol and the words New

Message (1).

reading a text message

1 When a message is received,

press under View to read it straight
away.

2 If you do not want to read the

message immediately, select Exit. You
will be returned to the main display and
the symbol will be displayed.

3 When you are ready to read your

messages use the menu shortcut

2-1-1 for your Inbox.

4 Use the or keys to scroll

through your message list.

5 Press under View to read the

contents of the message

6 Unread messages will always appear at

the top of your message list. Those
that have been read are towards the
bottom. Your messages are stored in a
looped list, so when you get to the
bottom, you are returned to the top.

7 Use the same keys to scroll through

other messages.

managing your text messages

When you have read a text message,
there are a number of options available
to you.

1 After reading your message, press

under Options.

2 Then use the or keys to select

from the following options:

■

Delete

To erase the selected message from
your phone’s memory.

■

Text Reply

To send a reply message to the
sender of the currently selected
message.

■

Call Back

Allows you to call the sender of the
message.

■ Cut Number

Allows you to save the number to
your Phonebook or call the number.

2.17

receive a text message

When you receive a text message you can choose to save it, delete it, reply to it,
forward it to someone else or edit it.

receive a text message

three

managing

your calls

automatic redial

By selecting this feature, your phone will
automatically redial a number for you up
to 10 times.

1 Use the menu shortcut 4-7.
2 Select On.
3 If the number you are trying to reach is

engaged or if their is no answer, the
message Redial failed will show on
your display.

muting a call

During a call you may wish to speak to
someone privately. To mute a call:

1 Press under Options while the call

is active.

2 Press the key and scroll to Mute.

Press under OK. The call is now
muted.

3 To return the call to normal, press

under Options.

4 If necessary press the key to

highlight the Unmute option.

5 Press under OK.

3.2

call options

When you’re on or making a call, a number of features are available to help you
use your phone even more effectively.

checking calls you have made
and received

You can easily check the calls you’ve
made and received. You can call
numbers back, save them to your
Phonebook or erase them.

Press under Menu and press
the key until you see Call records.
Press under Select. Use or
to choose from the following:

■

Missed calls

The last 10 missed calls.

■

Received calls

The last 10 received calls.

■

Dialled calls

The last 10 dialled numbers.

■

Call time

Lets you see the duration of the last
call, the total of all calls made and the
total of all calls received. You can also
reset all of the timers. To use this
function you must enter the security
password which is preset to 00000000.
For information on changing this
password, please go to page 4.16.

By highlighting a number on any of these
lists and pressing under Options,
you will be presented with the following:

■ Delete

Remove the number from the list

■ Edit Number

You can edit then save the number

minute minder

You are able to set your phone to beep
every minute during an outgoing call to
keep you informed of the length of your
call. Use the menu shortcut 3-8.
Use

to scroll to On. Press

under Select.

3.1

review your calls

Find out who has called you recently and check how long you’ve spent on your
phone.

divert when busy

Use menu shortcut 7-1 and use
to scroll to Busy press under Select
then follow steps 2 to 5 above. All calls
are diverted when you are already busy
on another call.

divert if there is no reply.

Use menu shortcut 7-1. Use to scroll
down to No Reply press under
Select and then follow steps 2-5 above.
All calls are diverted if you do not answer
the phone.

divert if not available.

Use menu shortcut 7-1. Use to
scroll down to Unreachable and press
select then follow steps 2-5 above. All
calls will then be diverted if you are not in
an area covered by your service provider.

cancel all diverts.

Use menu shortcut 7-1. Use to
scroll down to Cancel all. A status
display screen will appear informing you
that all diverts have been cancelled. All
diverts are now cancelled.

Note: There is no charge to set up or
cancel a divert. You are charged your
normal Service Plan rate according to the
number you set your divert to.

You may want to divert your calls to
Orange Assistant or use Orange Every
Phone. See section 5 of this guide for
details of these Orange Additional
Services.
Call divert, other than to Answer Phone,
is not available to pay-as-you-go
customers.

3.3

divert your calls

3.4

divert your calls

In the divert menu you will be asked
which of the five divert actions you wish
to take.

■

Divert Always.
All calls are diverted.

■

Busy.
Calls are diverted if you are already
making another call.

■

No reply.
Calls are diverted if you do not answer
your phone.

■

Unreachable.
Calls are diverted if you are not in an
area covered by your service provider.

■

Cancel all.
All call diverting options are cancelled.

divert all voice, fax or data calls

1 Use menu shortcut 7-1. Press

under Select.

2 From the list of call types to divert,

Voice calls, Fax calls or Data calls,

choose Voice calls and press
under Select.

3 At the next screen the current divert

status is displayed, if the option has
already been set the number to which
calls are being diverted is displayed. If
the status is Not Diverted press
under Activate to activate the function.

4 The next screen will display the number

that the phone will divert to. To edit this
number use the C key to delete the
numbers individually and then enter the
number to which you wish the calls to
be diverted. When this is done press
under OK.

5 The phone will display a new status

message informing you that all calls are
diverted. A symbol is displayed at the
bottom centre of your main display to
remind you that all calls are diverted.

divert your calls

When you are unable to take your calls, you can divert them to your Answer Phone
or to any other convenient number. You can even divert them to Orange Assistant.

3.6

Conference Calling

When you need to speak to more than one person, use Conference Calling and
talk to up to five people at once. This is not available to pay-as-you-go customers.

activating Conference Calling

Call Customer Services to activate
Conference Calling on your Orange
phone. There is no charge but you may
be asked for a refundable deposit. You
will receive a SIM update when the
service has been activated. Turn your
phone off and back on again.

starting a Conference call

1 Make a call to the first caller in the

normal way.

2 Call the second person in the normal

way. When you do this, the first call will
automatically be put on hold.

3 To join the first caller to the second

caller and start a Conference call,
press under Options. Scroll to
highlight Join and select it with the

key.

4 To join further callers, simply make a

new call in the normal way. The entire
Conference call will be put on hold.
Join the new call to the Conference call
by following the steps above.

5 You can add further incoming calls to

the Conference call by answering the

call as normal. The Conference call will
be put on hold. Press under
Options then scroll to Join.
Press .

talking to one Conference caller
privately

1 In the Conference call, press

under Options. Scroll to Select one
and press .

2 The list of current callers will appear.

Scroll to the one that you wish to talk
to privately and press .

3 Select Private. You will now be able to

talk to that caller alone. The
Conference call will continue in the
background between the other callers.

4 If you want to return to the Conference

call, press under Options then
scroll to Join and press .

ending the Conference call

1 In the Conference call, press

under Options. Scroll to Select one
and press .

2 The list of current callers will appear.

3.5

speed dialling

You can speed dial up to ten numbers by pressing a single key.

speed dialling

To save you time, you can use speed
dialling to call your most frequently called
numbers. Speed dialling works
automatically using the memory location
of your Phonebook entries.

When you save a name and number in
the Phonebook, you are also asked to
choose a location. If you enter a location,
the contact will become a speed dial,
and the location number will be the
number you use to speed dial. So, for
example, if you save a number to 33 in
your Phonebook, 33 will also be the
speed dial number.

■

To speed dial the desired number.

For entries in the locations 2-9 simply
press and hold the relevant number
key. So you may want to put your most
important numbers in these positions.
For 2 digit location numbers press the
appropriate number keys followed by
the # key then press the under
Dial.

activating Line 2

Call Customer Services on 150 from your
Orange Phone to request Line 2. There is
a one off connection charge and you
receive a reduced monthly charge on
your Line 2 Service Plan. You will receive
a SIM update when the service has been
activated.

selecting Line 2

1 Press under menu and use to

scroll down to Phone settings. Press

under Select and scroll down
using to Own Number.
Press under Select.

2 Scroll to Change line and press

under select when the correct line
option is highlighted. A 1 or 2 will then
appear on the display depending on
which line is active.

receiving calls on Line 2

Your phone will ring when someone calls
either your Line 1 or Line 2 number. You
do not need to have it selected.

using Answer Phone on Line 2

You get a separate Answer Phone for
your Line 2 which you can also
personalise. When you receive a
message on that line, you’ll see the
symbol. Call your Answer Phone in the
usual way but remember to switch to
Line 2 first.

receiving a second call on the
other line

Calls can be received on both lines at
any time, unless Call Diverts are set up.
However, once the second call has been
selected you will be unable to swap
between calls. You will have to drop the
second call and swap to the first by
pressing key 1, then under OK.

Note: Line 2 does not support Fax and
Data. You can receive but cannot send
text messages from Line 2.

3.7

Line 2

Use Line 2 to separate your personal and business calls and even have them billed
to different addresses. This is not available to pay-as-you-go customers.

Scroll to the one you wish to remove
from the conference and press .

3 Select Remove. The call will be ended

to that caller.

4 To end the entire Conference call,

press the key or close the flip.

Conference Calling

3.8

four

personalising

your phone

Surrender, , which halves the
number of credits you have on the table;

Hit, , which gives you another card;
Stand, , which allows the phone to

play.

■

Sniper

The object of the game is to hit the target
in the centre or as near to it as possible.
The closer to the centre the more points.
To progress to the next level you must
score more than eighteen points. You
have five shots in each go. To fire the gun
press .

■

Snake

The object of this game is to navigate the
snake around the screen without
touching the sides or the barriers.
If you eat one of the parcels, your snake
will grow. You advance to the next level
when you have eaten each parcel on the
screen. If you touch the walls or the
barriers, you will lose a life. Use the
following keys to control your snake:

up
left
right
down

■ Mole

The object of the game is to catch the
mole. The screen shows a grid with nine
holes which correspond to the nine
number keys on the key pad. To catch the
mole press the number key that
corresponds to the moles position in the
grid.

■

Othello

The object of the game is to get as many
stones on the board as possible. Stones
must be positioned in such a way as to
trap one of the opponent’s stones. To
choose the position of the stone use the
outside number keys. The stone can be
placed with the 5 key.

4.2

games

Your Orange phone comes with seven games that you can play in your spare time.

Press Menu and scroll to Games.
Choose one of the games below. Within
each game you will be given various
options, including Play, to start a game,
Configuration, which allows you to
configure the phone for the chosen
game, Instructions for the rules of each
game and High Score to see the high
scores list.

To stop playing a game press the C key.

■

Casino

This game is based on a one armed
bandit. At the start of each game you
have
30 credits and by using the and

keys you can adjust how much you
wager each go. Press the key to
spin the reels. The winning combinations
are listed under instructions.

■

Roulette

This game is based on a roulette game.
You begin the game with 100 credits and
you can use and keys to
choose how many you wish to bet with.
Using key randomly chooses a
symbol on the roulette wheel and
then spins the wheel. If you match the
symbol on the roulette wheel to the side
panel you get taken to a high/ low card
game where you get to increase your win.
The key indicates you’d like to stay
in the game and the key indicates
high or the key indicates low. Use
the key to leave the game and return
to the roulette wheel.

■

Black Jack

This game is based on the Black Jack
card game. The object of the game is to
get a total of twenty one with your cards
or as close as you can in order to beat
the phone. You start with 50 credits. To
decide your initial bet use the or

keys. To continue press .
While playing the game you have four
options:
Double down, , which doubles the
number of credits you have on the hand;

4.1

games

alert options

This option allows you to choose how you
are informed of incoming call. You can
choose from these options:

■

Melody

The phone uses the ring tone selected
in the Ring Tone menu section.

■

Vibration

The phone vibrates but does not ring.

■

Vibra+Melody

The phone vibrates three times and
then begins to ring.

■

Light only

Only the backlight is switched on and
the phone neither rings nor vibrates.

Note: When the Light only function is
selected there is no indication on the
display that this function is active. To
deactivate Light only select another alert
option

adjusting keypad tone

Using this option you can select the sound
the keypad generates when you press a
key. Use shortcut 3-5 where you will
be given three options.

■

Off

The keys do not make any sound.

■

Tone

Each key, when pressed, makes a
different sound.

■

Beep

Each key, when pressed, makes the
same sound.

new message tone

You can select how the phone informs you
of a new message. Use shortcut 3-6
where you will be given three options.

■

Light only

The service light in the top right hand
corner of the phone flashes.

■

Single Beep

The phone beeps once

■

SMS Tone 1-10

There are ten text message tone
options to choose from.

error tone

You can select how the phone informs you
when a wrong key is pressed. Use shortcut

3-7 where you will be given two

options.

■

Off

The phone does not beep.

■

On

The phone beeps to indicate an invalid
entry.

connection alert

You can set your phone to alert you when
the person you are calling answers the
phone. Use shortcut 3-9. There are
two options.

■

Off

The phone does not beep.

■

On

The phone beeps when your call is
accepted.

ring tones

1 In the main display screen, press Menu

and scroll to Sound Settings. Press

Select.

2 You will see Ring tone, press Select:
3 Scroll down through the list of ring

tones (1-20) using the key. Each

one of these will play for a few

seconds.

4 To choose your desired ring tone

press under Select.

5 You will be returned to the ring tones

screen where the ring tone you have

chosen will be listed.

Tones 19 and 20 correspond to ring
tones you can compose yourself.

composing ring tones

This option allows you to compose your
own melody to use as a ring tone. Three
octaves are available and a maximum of
100 notes can be entered.

1 From the main screen use shortcut

3-2.

2 Highlight either Melody one or Melody

two and press Select.

3 Press Edit.

4 To insert a note press the Next key.
5 Use the or keys to change

the note. The length of each note can
be changed with or keys. To
delete a note press C. To enter a rest
press and hold for the required
length of time.

6 To listen to your melody press Listen.
7 To save your melody press Save.

Enter a title for the melody. You will
then be asked if the melody is to be
used as the new ring tone. To use the
melody as a ring tone press the Yes
key.

adjusting ring volume

Use short cut 3-3 to access the ring
volume controls. Use or to
change the setting. The more bars the
louder the ring.

4.3

4.4

set your tones

By personalising your phone you can ensure that you are alerted in the most
appropriate way.

set your tones

Orange text information

Orange text information is not currently
available with pay-as-you-go, but pay as­you-go customers may access Voice
information by calling 177 from your
Orange Phone. Please refer to page 5.6
of this guide for further details.

getting information via the
Information menu

You can request information whenever
you like or set up your phone to send
regular messages on a particular subject.
When you request information a text
message is sent to Orange. The
information is then returned to to your
phone in the form of a text message.

You may be asked to enter a code
depending on what information you ask
for. If you are asked for a code, you can
call the Orange Literature Request Line
on 07973 973 970 and request a copy of

Orange Explain Multi Media Services

for a full list of codes. Alternatively, visit
the Orange website at

www.orange.co.uk/information

using the Information menu

To enter the Information menu:

1 Press under Menu then under

Select, or use menu shortcut 10.

2 Press or to scroll and choose

from Sport, Lifestyle or Finance.

3 Press under Select then press

or to scroll through the sub-menus
mentioned in the using the sport /
lifestyle / finance sections, on the
next page of this guide.

Within each sub-menu you can choose
from:

■

Latest

Sends the most up-to-date information
in the form of a single text message.

■

All future

Requests that you are automatically
updated by regular text messages rather
than continuously using the menus on
your phone.

■

No more

Cancels any requests for All future
information that you have made for that
topic.

From each of the previous options you
can choose:

■

Get info

Requests information be sent
immediately.

■

Add to menu

Enables you to customise the list by
naming and adding your current
selection.

using the sport menu

Select from Football, Rugby, Cricket,
Racing, Motorsport, Tennis, Golf and
All sport.

Follow the on-screen prompts to request
information remembering to scroll
through all the options and entering
codes when asked to do so. e.g. The
code for Fulham Football Club is FFC.
If you do not enter a team/course code
and leave the screen blank before you
press

under Select

you receive
general news on the sport menu you
entered (e.g. football).

using the lifestyle menu

Select from News, Business, Lottery,
Lucky No, Horoscopes, Weather and
Joke. Follow the on-screen prompts as

for the Sports menu. e.g. The code for
Aquarius is AQUAR.

using the finance menu

Select from Stocks, Futures, Indices
and Forex then press under Select
to select the one you want. F

ollow the
on-screen prompts as for the Sports
menu.

For further information on Orange Text
Information, call the Orange Literature
request line on

07973 973 970 and request a copy of
Orange Explain Multi Media Services.

Alternatively, visit the Orange website at

www.orange.co.uk/information

Note: There is no charge when you

send a text message to request
information. The cost of receiving
information depends on the type of
information you receive.

4.6

4.5

Information menu

The Information menu gives you access to information including sports results, news
headlines, financial data and more. This service is not available to pay-as you-go customers.

Information menu

3 Use the or keys to scroll and

select from the sub menu options.

4 You can also use the or keys

to scroll through long WAP pages.

5 To return to the home page while

browsing, press the

*

key to enter the
options menu. Scroll to Home and
press .

using the Other Sites menu option

You can choose to go directly to the sites
which are of particular interest to you by
entering their address manually. There are
several chat sites available, as well as
sites giving information on speciality
restaurants, stock market tracking and
flight information. New sites are regularly
mentioned in the press and magazines.

1 From the Orange home page menu

(as described in the previous section)
scroll to Other Sites and press .

2 Use the keys to enter the address that

you wish to visit. For example, to get
the letter r press the 7 key three times.
For a press the 2 key once. You can
switch between upper and lower case
by pressing the # key. You can also
change the character entry mode by
pressing . You will start on letters
(ALPHA). Press once for a selection of
symbols (SYM) and punctuation marks,
and twice for numbers (NUM). If you

press it a third time, you will enter the
predictive text mode (SMART). This
allows you to enter words by only
pressing the relevant key once. Your
phone then predicts which word you
want to use.

3 If you make a mistake, press C to

delete one character, or hold it down to
delete all of them.

4 When you have finished, press and

a connection is made.

Note: Some sites may be incompatible
with the Samsung A110e WAP
browser, making them inaccessible.

the options menu

At any time whilst you are in a site you
can press

*

, which gives you a number

of options:

■ Reload

Reloads the current page, refreshing
any information that may have
changed.

■ Home

Takes you back to the home page.

■ Bookmarks

This option is not currently available
with the Samsung A110e browser.

what is WAP?

Wireless Application Protocol WAP is an
innovative Orange Multi Media service
that allows you to find and interact with
all kinds of information quickly. More and
more information services are becoming
available all the time so check the Home
menu (Orange main menu) regularly to
see what’s new. For more information on
Multi Media services call the Orange
Literature Request Line on
07973 973 970 or, if you are a pay-as­you-go customer, on 07973 100 650 and
request a copy of Orange Explain Multi
Media Services.
Alternatively, visit the Orange website at

www.orange.co.uk/information

Note: You cannot make or receive calls

while browsing WAP. If you answer a call
your WAP call will be ended.

accessing information

When you first switch your phone on,
you are asked whether you wish to use
the Phone or the Internet. If you wish to
use the Internet, press then .
If you have used the phone first, follow
the steps below.

1 Press under Menu then or

until you see WAP Browser, or

use menu shortcut 9. Press .

2 Your phone is now ready to dial into

the Internet. Your phone will dial the
service centre number and you will see

Connecting to service.

3 Once the phone has made the

connection, you will see the message

Welcome to Orange Multi Media
followed by the Orange home page
menu.

using the Orange Internet menu

1 Use the key to scroll through the

menu. Choose from the selection of
subject menus available or the Other

Sites menu (see the next section).

2 Once you have selected the one you

want, press the key to open the
page.

Orange WAP Information

Use your Orange phone to keep up to date with all the latest information, ranging
from financial news and traffic information to cinema listings.

4.7

Orange WAP Information

4.8

navigating WAP services

Tips on using WAP services to put
information at your fingertips, whenever
you want it.

1 Anything underlined or anything that

can be highlighted using the or

keys can be selected.

2 Headlines are often displayed, for

example, in news and sport. To read
an entire story use the key to
highlight the Full Story option under
the headline you are interested in and
press to go to it. Use the or

keys to scroll through long pages.

3 Some services are interactive and ask

you to select from a list of drop down
options. For example, the TV Guide in
the Entertainment menu shows:

[TV guide - Terrestrial]
[TV guide - Satellite] etc.

Highlight your choice with the key
and press to follow the link. This
gives you a list of regions – e.g.

[Anglia]
[Border] etc.

Highlight the TV region you are
interested in with the key and
press to go to it.

4 To go back to the previous page press

Back.

5 Other interactive services ask you to

input text. For example, on road
information:
Road name (eg M4, A303), then you
input text.
and/or Area (eg Avon, Hull), then you
input text.
Use the keypad to enter information.

6 If at any time you wish to go back to

the Orange home page menu, press

*

and use the key to select Home,

then press .

Note: If you are experience any problems
accessing Multi Media services using
WAP, please call Customer Services on
07973 100 150 or, if you are a pay-as­you-go customer, on
07973 100 451 from any phone .

■ Mark site

This option is not currently available
with the Samsung A110e browser.

■ About Phone.com

Gives details of the microbrowser that
allows your phone to browse WAP.

■ Advanced

This gives you seven further options. It
is advised that you do not change
these settings unless you are an
advanced WAP user.

■ Show URL

Displays the address of the page your
are currently browsing. You can also
set the page as your new Homepage
by pressing under Set then
under OK.

■ Homepage

You can either make the page you are
currently browsing your new
Homepage by pressing under
Set, or you can enter the address of
your desired page and pressing
when you have finished.

■ Set UP.Link

Do not change this setting.

■ Offline Services

You may be able to view some sites
while not connected to WAP. If so,
they are stored in this list.

■ Outbox

Do not change this setting.

■ Restart UP.Browser

Select this feature if your browser is
not working properly. It will restart the
browser without disconnecting you
from WAP.

■ Encryption

Do not change this setting.

Other options may appear on this menu
depending on the site that you have
accessed. You may be given the option
to go back to a specific page or page
menu.

ending a WAP session

Press .

speed of service

Please wait while you are connecting to
the Orange home page menu.
Navigation time on the phone can vary.
Some content will come back in
seconds, other content may take longer.
This is due to the complexity of the
search.

Orange WAP Information

Orange WAP Information

4.9

4.10

■ Your Orange phone comes equipped with

various features to help you best manage
your time. Along with the date, time and
alarm clock, there is a To Do List, and
calculator. You can use the calendar to
make notes of important events, and
have your phone alert you when the time
is right.

■

setting the clock

Use the menu shortcut 5-3.

You will be offered three options:

■ Set the time

Allows you to set the current time.

■ Set the date

Allows you to enter the day, month
and year.

■ World time

Check the current time for
Greenwich Mean Time (GMT) and 21
major cities around the world.

■ Format

Allows you to change the time and
date format.

■ setting the alarm clock

1 Use menu shortcut 5-4. You will be

offered five options.

■ Once Alarm

Rings once and is then deactivated.

■ Daily Alarm

Rings every day at the same time.

■ Weekly Alarm

Rings every week on the same day at
the same time.

■ Remove Alarm

Deactivates the alarm.

■ Autopower

If set to Enable this will switch the
phone on automatically when the alarm
goes off.

2 Select the option you require and set

the time that you want the alarm clock
to go off.

3 Press OK.
4 If applicable set the day of the week

press OK.

5 When the alarm goes off, open the flip

and press exit under

.

Note: The alarm will only function when
the phone is switched on.

keep track of time

With an organiser that’s part of your phone, you can always be sure that you’ll
make that important date.

4.11

■ creating caller groups

You can store names and numbers in
groups called caller groups:

1 Press under Name and scroll to

the number to be included in the caller
group.

2 Press under Options
3 Select the Caller group option.
4 Select the required group and press

.

To remove an entry from a caller group
follow the instructions above and select

No Group.

caller group options

You can choose a different ringing tone,
graphic, SMS tone or Group name for
your different caller groups. This will help
define your callers. For example, all work
contacts could have one tone, while all
personal callers have another.

setting the caller tones

1 Press under Name.
2 Press under Options
3 Select the Caller group option

4 Select the desired caller group.

You can now define the options for that
group.

■

Call ring tone

Allows you to select the ring tone to be
used when you receive a voice phone
call from a member of that group.

■

SMS tone

Enables you to select the ring tone to
be used when you receive a text
message from a member of that group.

■

Graphic

Allows you to select a graphic icon to
be displayed when you receive a call
from a person in the group.

■

Group Name

Allows you to give a name to the group.

checking how full your Memory is

1 Press under Name.
2 Press under Options.
3 Select the Memory Status option.
4 Press Next to switch back and forth

between the SIM Card and the phone
memories.

organise your Phonebook

By sorting your Phonebook into different groups, you can personalise each one so
you can easily tell when someone from each group calls.

4.12

■ using the calculator

You can use your phone to perform
quick calculations, as well as making
currency conversions.

■

Performing a calculation

1 Use the menu shortcut 5.5.
2 With the screen showing a flashing

cursor enter the first number in the

calculation. Press for a decimal
point or a bracket.

3 Press until the required arithmetic

symbol appears:

+ (add)

- (subtract)
x (multiply)
/ (divide)

4 Enter the second figure of the

calculation. Repeat as many times as
required.

5 To calculate the result press .

■ setting a reminder

1 Use menu shortcut 5-1 to enter

the Calendar.

2 Select the required date in the calender

using the navigation keys. To skip to
the previous or the next month use the
volume keys on the side of the phone.

3 New Memo will appear on the display

Enter a subject for the reminder and
press under OK.

4 Decide whether you wish the message

to have an alarm.

5 If you pressed Yes set the time for the

alarm and press under OK.

6 A check mark will be placed in front of

that date in the calendar.

■

checking the reminders

You can check the list of reminders that
you have set by using the menu
shortcut 5-1 to select Calender.
Then select Options. This will show you
the calendar options.

■ Search all

Displays all reminders that have been
set regardless of the day, starting with
the oldest. Use the or keys to
scroll through the reminders.

■ Delete all

Allows you to delete all reminders.

■ Go to date

Allows you to go to a specific date.

■

editing a reminder

If you select a day for which a reminder
already exists you can press Edit key to
change it. Once you have finished press
OK. Press under Options. The
following options will be displayed.

■ Alarm

Allows you to set the time for the alarm.

■ Erase

Deletes the reminder.

■ Copy to

Copies the reminder to another date.

■ Move to

Allows you to change the time and
date of the reminder.

■

using the To Do List

1 Use menu shortcut 5-2 to enter

the To Do List.

2 Press under New to enter the first

task.

3 Enter a subject for the reminder and

press under OK.

4 Select High or Low priority and press

Select.

5 Enter your deadline, and press OK.
6 If there is already a task on the To Do

List press Options under . You

can the choose to Add new, Edit,

Mark, Sort, Copy or Delete the items

on your To Do List.

keep track of time

4.14

keep track of time

4.13

what is the SIM Card PIN2?

The SIM Card PIN2 is used as a key
code to turn fixed dialling on or off.

changing your SIM Card PIN2

Use the menu shortcut 6 and scroll
down to Change PIN2. PIN Check must
be enabled to allow you to change your
PIN2.

You must enter the current PIN2 number
before you enter the new one. Once you
have entered the new PIN2 you will be
asked to confirm it by entering it again.

what if you enter the wrong SIM
Card PIN?

If you enter an incorrect SIM Card PIN or
SIM Card PIN2 three times in a row, your
SIM Card will block and you will need a
new code called a PUK (personal
unblocking key) to unblock it. Call
Customer Services on 07973 100 150
or, if you are a pay-as-you-go customer,
on 07973 100 451, from any phone for
the code and for details on how to
unblock your phone. Do not attempt to
guess the PUK code. If you enter your
PUK code incorrectly ten times in a row,
you will permanently block your SIM
Card and you may have to return your
phone to Orange.

using fixed dialling

This feature allows you to limit the use of
your phone (typically by a friend or family
member) to only the numbers stored in
your Phonebook.

1 Use menu shortcut 6-6.
2 Select Enable to switch fixed dialling

on. You will be asked to enter your
PIN2 number. To switch it off, select

Disable and enter your PIN2.

changing your security code

The security code is used to access
security and other options within the
menu.

1 Use the menu shortcut 6-4
2 Enter the password. If you are setting

the password for the first time the
password is factory set to 00000000.

3 Enter a new password and when

asked to, enter it again to confirm it.

security options

4.16

what are the SIM Card PINs?

Your SIM Card is supplied with two
different Personal Identification Numbers,
PIN and PIN2. Both are preset to 1111.
The SIM Card PIN is used to protect your
phone from unauthorised use. You can
change the SIM Card PIN to a number
only you know and set your phone so
that the number has to be entered each
time you turn your phone on.

setting your phone to request a
PIN

1 Use menu shortcut 6-1.

There are two available options.

■ Disable

The phone connects directly to the
network when you switch it on.

■ Enable

You must enter the PIN each time the
phone is switched on.

2 Select Enable.

changing your SIM Card PIN

Use the menu shortcut 6 and scroll
down to Change PIN. PIN Check must
be enabled to allow you to change the
PIN.

You must enter the current PIN before
you enter the new one. Once you have
entered the new PIN you will be asked to
confirm it by entering it again.

cancelling use of your SIM Card
PIN

To stop entering your SIM Card PIN
every time you turn your phone on,
complete the steps in Setting up your

phone to request a PIN and select
Disable.

security options

There are several ways of ensuring that only authorised people can use your
phone.

4.15

changing the language

The menus on your Orange phone can
be displayed in different languages.

1 Use menu shortcut 4-4.
2 Use or until you have

highlighted your preferred language.
Automatic generally means the
language of the country in which you
bought the phone. Press under

Select.

restoring the original menu
settings

Use this menu with caution. You can
reset all your menus to the original
settings when you first received your
phone.

■

Restoring the settings

1 Use menu shortcut 4 and scroll to

Reset Settings.

2 You will be asked to enter your security

code. Key the code in and press
under OK. Your phone will reset itself
to the default factory settings.

changing the menu slide

The menus are set by default to slide
when you move through them. You can
change this so that they do not slide.

1 Use menu shortcut 4-11.
2 Scroll to Disable and press under

Select.

adjust the contrast

Change the display screen contrast to
suit your taste.

1 Use menu shortcut 4-10.
2 Use the or keys to adjust the

contrast setting up or down.

more features to personalise

By using these extra features you are able to personalise your Orange phone even
more.

4.18

call barring

Call barring can be used selectively to
bar outgoing and incoming calls. The call
barring password is preset to 1111.
Emergency calls to 999 can be made
while call barring is on.

■

Using Call Barring

1 Use menu shortcut 7-2.
2 You then have the following seven

options which you can access by
scrolling or :

■

All Outgoing

Bars all outgoing calls.

■

International

Bars all outgoing international calls.

■

International calls Except to Home

Bars all international calls except
those to your home country.

■

All Incoming

Bars all incoming calls.

■

Incoming While Abroad

Bars all incoming calls when you are
abroad.

■

Cancel All

■

Change Barring Password

3 After selecting one of these options,

press Activate. To Activate or Cancel a
bar you will have to enter your call
barring password which is preset to

1111. Press OK.

4 There will be a short delay while the

phone asks the network to approve

your setting choice and you will see

Requesting. If it is approved, you will

see an acknowledgement screen.

If you select Change Barring Password
you must enter the current password
before you can specify a new one. Once
you have entered a new password you
will be asked to confirm it by entering it
again.

security options

4.17

five

getting more

out of Orange

setting up Every Phone

1 Call 330 from your Orange phone.
2 Enter your chosen PIN, followed by the

hash key.

3 Orange Every Phone is now ready for

you to use.

using Every Phone

1 Call 07973 100 330 from any phone.
2 Enter your Orange phone number,

followed by the # key.

3 Enter your Every Phone PIN, followed

by the # key. The number you’re calling
from will be quoted back to you. If you
want your calls to be diverted to this
number, simply hang up.

4 If you want them to divert to a different

number, press 1, enter the number
followed by the # key and hang up.

cancelling Every Phone

Call 330 from your Orange phone or
07973 100 330 from any other phone

and follow the simple steps.

Orange Assistant

(not available to pay-as-you-go
customers)

Orange Assistant is an ideal answering
service for when you can’t take calls but
want them to be answered in person, or
when you’re somewhere where retrieving
an Answer Phone message would not be
appropriate.

When you use Orange Assistant your
calls will be answered by an Orange
operator with whatever greeting you
choose and the message will then be
sent to your Orange phone as a text
message, so you can respond when it’s
convenient for you. You also have the
option of using a notes page, so the
Orange Assistant operator can
communicate extra information to the
caller. E.g. I am in meeting until 2:00pm.

To subscribe to Orange Assistant call
124 from your Orange phone where you
will be able to select your preferred tariff
option, personalise your greeting and
add information to your notes page. To
use Orange Assistant once you have
subscribed simply divert all calls to

07973 100 124.

Orange Additional Services

With Orange, you can choose from a
wide range of services to help you get
the most out of your business and
personal life. For more information on any
of the services listed here, call the
Orange Literature Request Line on
07973 973 970 or, if you are a pay-as­you-go customer, on 07973 100 650

Orange Answer Phone

Your Orange Answer Phone is always
there to take messages for you when
you don’t answer an incoming call, when
your phone is switched off, or if you are
out of coverage. You can pick up your
messages whenever you want, from any
phone including other Orange phones.

Orange Answer Phone is quick to use
and by using the key presses below you
can move through your messages and
return calls easily.

Press 7 to rewind ten seconds
Press 8 to skip to the next message
Press 9 to fast forward ten seconds
Press # to return the call
(Answer Phone Call Return is not

available to pay-as-you-go-customers)
To access your Orange Answer Phone

simply press and hold the answer phone
key or call 123.

Orange Every Phone

Because you always want your friends
and colleagues to be able to contact
you, Orange Every Phone enables you to
receive your incoming calls on whatever
phone you choose. So, if your battery
goes flat or if you forget your phone,
you’ll still be able to receive your calls
and stay in touch.

To use Every Phone you need to set up
an Every Phone PIN from your Orange
phone.

5.1

5.2

Orange additional services

These extra services are designed to help you get even more from Orange, helping you to
manage your life. Most of these services are not available to pay-as-you-go customers.

Orange additional services

Wildfire

TM

(not available to pay-as-you-go
customers)

Wildfire

TM

is a voice activated personal
assistant who allows you to operate a
range of telephone services by using
voice commands instead of the buttons
on your phone. By storing the names
and numbers of those you call frequently.

Wildfire

TM

is able to call them when you
ask. She can also take messages on
your behalf and assist you in replying.
She’ll even interrupt you if you’re listening
to a message and another call comes in.

You can also have Wildfire

TM

on Line 2 so
you can make use of her for managing
messages and faxes for both your
business and personal life.

To start using Wildfire call 435 from your
Orange phone.

Orange Accessories

A phone charger and personal handsfree
kit come as standard with your Orange
phone. Please visit your local Orange
stockist or call the Orange Accessory
Hotline free on 0500 178 178 for
information on the range of accessories
available for your Orange phone.

Orange Multi Media services

At whatever pace you lead your life, you
can keep up to speed with Orange Multi
Media services. From the latest travel
updates and share prices, to the most
recent football scores, you can access
information on a host of subjects
whenever and however you want.

■

how to get information

The way in which you choose to
access information can depend on
where you are, what you’re doing, or
simply how you would prefer to access
it. With Orange Internet for example,
you can view the latest information on
your PC, or if you would prefer you can
get text and WAP information directly
on your phone’s screen. Alternatively,
you can listen to information by calling
from your Orange phone.

■

sports service

Orange keeps you up-to-date with the
fortunes of your favourite team, from up
to the minute goal flash information
through to dedicated team news for a
variety of sports, from football to tennis.

Note: This uses the Call Divert function
on your Orange phone. Please refer to
the Call Divert section in this guide for
details.

Orange Answer Fax

If you spend a lot of time away from the
office, you can still keep on top of your
faxes with Orange Answer Fax, which
enables your Orange phone to store
faxes until it is convenient for you to print
them.

Whenever a colleague or friend sends
you a fax on your personal Answer Fax
number, you will receive a text message
that tells you how many pages there are
and the number it was sent from.

You can then use your Orange phone to
retrieve and print your faxes using any
fax machine that is convenient to you.
Simply call your Answer Phone by
pressing and holding the answer phone
key, and follow the simple prompts to
retrieve your faxes.

To connect to Orange Answer Fax, call

150 from your Orange phone.

Orange Fax and Data

(not available to pay-as-you-go
customers)
With no additional monthly charge and
with no connection fee, the Orange Fax
and Data service gives your notebook
computer the power to become a mobile
office or workstation. When connected to
your Orange phone, your notebook
computer can send and receive faxes
and email, connect to your office
computer systems, access databases or
networks and much more – whenever
you’re away from the office.

Line 2

(not available to pay-as-you-go
customers)
When you subscribe to Line 2 you can
have a second line on the same phone
with a separate phone number. Ideal if
you want to keep business and personal
calls separate. The two lines can even be
billed to separate addresses so it’s easier
to see what calls have been made on
each line.

To subscribe to Line 2, contact
Customer Services on 07973 100 150.

5.3

Orange additional services

Orange additional services

5.4

■

games

Want to battle deadly monsters in the
playground? Or perhaps you’d rather
pop to the casino on your way to work?
With Games on WAP with Orange
when you’re out and about, just play.

Text Media

(not available to pay-as-you-go
customers

)

To receive information as a text message
you’ll need to key in a codeword and
send it as a text message to 177 from
your Orange phone. You can request
information whenever you need it or
arrange for ongoing regular updates.

For a full list of codes call the Orange
Literature Request Line on

07973 973 970 and request a copy of
Orange Explain Multi Media Services.

Voice Media

To listen to information, call 177 from
your Orange phone and follow the simple
voice prompts. You can then select and
listen to the information you want, when
you want.

Orange Internet

Orange Internet offers you a new way of
keeping informed, wherever you are and
whenever you want. You can get
information on a host of subjects all in
one place and even receive information
when you’re away from your PC through
your Orange phone.

If you already have access to the
Internet, you can get information on a
host of subjects all in one place and even
receive information when you’re away
from your PC through your Orange
phone.

If you already have access to the Internet
you can go to www.orange.co.uk and
register online, keeping your existing
Internet Service Provider. If you’re new to
the Internet, or would like Orange as your
preferred Internet Service Provider, call
438 from your Orange phone to request
your CD.

■

email alerts

Orange Internet keeps you informed
even when you’re away from your
laptop or PC, so you’ll always know
when you have received a new email,
without needing to log on. You can set
up your email so you are sent a text
message alert every time you receive
new mail.

■

transport services

No time to waste in traffic jams and
tube delays? Check train, tube or road
routes before embarking on your
journey and find the quickest way to
your destination with Orange transport
services.

■

news services

Our news service is the perfect way to
stay in touch with what's happening
both here and abroad. For example,
with ‘news headlines’ you can follow
the big national and international stories
as they happen and ‘business news’
ensures that you'll always be the first to
hear about important events in the
world of commerce. Stay informed and
get ahead of the rest!

■

entertainment services

Use your Orange phone to find out
what's on at your local cinema or where
the best club nights are. Should you
decide to stay in, you can even see
what's on TV, be it terrestrial, satellite or
digital. You have access to restaurant
guides, and theatre listings, so you
need never miss out on an event again.

■

banking services

For the first time, through a partnership
with Abbey National, Orange will give
you access to a range of transactional
services. For example, you'll be able to
check your balance, receive overdraft
alerts and transfer money between
accounts, all from your WAP phone.

■

lifestyle

Did you forget to check the lottery
results last night? Our lifestyle service
gives you access to a whole range of
information from lottery results to jokes.
You can even get a glimpse of what
your future holds with our daily
horoscope service.

■

finance

Buy or sell? Orange gives you
personalised financial information 24
hours a day and our ‘finance alert
service’ ensures that you hear instantly
about share movements, exchange
rates and breaking world market news.

■

weather

Wondering whether to take an umbrella
to work? No matter where you are in
the UK, you need never be caught by
unexpected weather again. Orange
brings you instant access to your local
weather forecast.

Orange additional services

5.5

Orange additional services

5.6

■

diary alerts

The online diary service helps you
manage your business and social life.
And, by using the reminder feature you
can have free text message alerts sent
to your mobile phone, so that you don’t
miss those important dates.

■

30 free text messages

While online at www.orange.co.uk you
can send up to 30 free text messages
a month, to any UK digital mobile
phone, helping you to keep in contact
with the people you choose.

■

organising your email

By using Orange as your ISP you’ll also
get a free copy of Microsoft Outlook
Express. This allows you to send and
receive all your email at once saving
you time online and allowing you to
read and write messages in your own
time offline.

■

managing your Orange account
online

If you’re an Orange account holder you
can check how many minutes you have
left for the month, change your Service
Plan and pay your bills online. You can
also set up or cancel Every Phone, the

service that enables you to receive your
Orange calls on any other UK standard
or Orange number you choose.

■

helping you get started with Orange
Internet

When you’re connected to
www.orange.co.uk the support pages
can help you identify and answer both
technical and general questions about
using Orange Internet services.

■

finding everything you need

There is a search engine to help you
find your way around the World Wide
Web. You’ll easily find the subject or
Internet site you are looking for. You can
even narrow your searches to feature
either UK or European sites only.

Orange additional services

5.7

Orange additional services

5.8

six

international

services

4 If you want to use Answer Fax abroad

you must have it activated on your
account at least 24 hours before you
leave the UK. Call 150 from your
Orange phone or 07973 100 150 from
any other phone for details.

■

enable

1 Remove any temporary bars on

international calls using the menu
options on your phone.

2 Set up any diverts on your Orange

phone before you leave the UK as you
will not be able to do it when you are
abroad.

3 Make sure that the frequently used

numbers in your Phonebook are saved
with the international dialling codes you
need, i.e. +44, minus the leading zero
from the area code for calls back to the
UK.

accessories

Remember your rapid charger and travel
adaptor – you may also want to consider
purchasing an extended battery from
your Orange stockist or from the Orange
Accessories hotline on 0500 178 178.

safety

For safety and security, always pack your
Orange phone in your hand luggage and
switch it off before boarding a plane.

Let others know you are abroad so they
can expect a different ring tone when
they call you or, they might hear a
recorded message in a foreign language
if you are out of coverage.

Orange Global Travel Services

As an Orange customer, you know from
first-hand experience that we are far
more than a conventional mobile phone
network. Our inspired, innovative services
give you the freedom to communicate
how you want, with whoever you want,
which means that Orange has become a
vital part of your personal and
professional life – at home and away.

Indeed, because travel is such a
significant part of your life, we are now
able to provide you with all the travel
advice and information you need,
whenever you need it, through

making and receiving calls
abroad

With Orange you can keep talking when
you travel abroad. Orange now has
network agreements around the world
making it simpler for you to stay in touch
across all five continents. What’s more,
you know that people can always
contact you when they need to,
whatever the distance.

activating your phone

To activate your phone so you can make
and receive calls abroad, call Orange
Customer Services on 159 from your
Orange phone at least 24 hours before
you travel. There is no connection fee or
monthly charge, but connection is
subject to status and a deposit may be
required.

calling abroad from the UK

If you're calling abroad from the UK it
makes sense to use your Orange phone.
Orange's low fixed price rates make it
simple to work out exactly what you will
be charged, so now you can stay in
touch around the world.

International Text Messaging
from the UK

You can send text messages from the
UK to a foreign network using your
Orange phone. The text messages will
cost the same as a standard text
message sent to another UK network
from within the UK, and will be charged
at your standard Service Plan rate.

checklist before you travel

■

activate

1 Call Customer Services on 159 from

your Orange phone or 07973 100 159
from any other phone to activate your
phone so you can make and receive
calls abroad.

2 Set up your Answer Phone PIN at least

24 hours before you go abroad, so you
can listen to your messages as usual
when you are abroad.

3 If you want to use Every Phone

abroad you must set up your Every
Phone PIN before you leave the UK by
calling 330 from your Orange phone
or 07973 100 330 from any other
phone.

6.1

.26.2

using your phone abroad

Whether you are away on business or on holiday, in the UK or abroad, you can keep
in touch with Orange. Pay-as-you-go customers cannot currently make and receive
calls abroad.

using your phone abroad

There are two elements to Orange Global
Travel Services.

Orange Assistance is on hand around
the clock, around the world in case your
overseas travel plans don’t go precisely
to plan. A single number puts you in
touch with one of our dedicated travel
experts, each qualified to give you
immediate guidance on travel, financial,
legal and medical matters.

Orange City Guide, is there to ensure
you enjoy every destination to the full, in
the UK and overseas. Once again, this
service is accessible around the clock,
around the world. As well as offering car
hire and flight advice, they can also
organise gift and flower deliveries; order
couriers and chauffeur-driven cars; rent
offices or apartments; and even charter
yachts.

Like all Orange services, Orange
Assistance and Orange City Guide are as
affordable as they are inspired. Simply
call 130 from your Orange phone or
07973 100 130 from any other phone to
access Orange Global Travel Services.

For more details on Orange Global Travel
Services call the Orange Literature
Request Line on 07973 973 970 or, if
you are a pay-as-you-go customer, on

07973 100 650 and request a copy of
Orange Explain International Services.

Note: Calls made and received when you

are abroad will not use any of your
inclusive minutes. Some networks may
charge you to receive a call or text
message.

6.3

using your phone abroad

using your phone abroad

6.4

seven

reference

Remember: Always give your full
attention to driving. There is a personal
handsfree kit and personal handsfree
carkit available for most Orange phones
which you can purchase separately by
calling the Orange Accessory Hotline or
visit your local stockist.

carkit installation

■

Only qualified personnel should install or
service the personal handsfree carkit in
a vehicle.

■

For vehicles equipped with an air bag,
remember that an air bag inflates with
great force. Do not install a personal
handsfree carkit or place other objects
in the area over the air bag or in the air
bag deployment area.

■

Faulty installation or service may be
dangerous and may invalidate any
warranty which may apply to the unit.

■

Always replace a blown fuse with a fuse
of the same type and size. Never use a
fuse of a higher rating.

■

Check regularly that all mobile phone
equipment in your vehicle is mounted
and operating properly.

Your mobile phone is a low power radio
transmitter and receiver. When it is
switched on, it receives and sends out
radio frequency (RF) signals.

Most modern electronic equipment is
shielded from RF signals. However, RF
signals may affect improperly installed or
inadequately shielded electronic systems
in motor vehicles (eg. electronic fuel
injection, electronic anti-lock braking,
electronic speed control or airbag
systems etc). Always consult your vehicle
manufacturer and the manufacturer of
any equipment that has been added to
the vehicle.

emergency calls

Emergency calls are made in the UK by
dialling 999 or 112. Certain features
which restrict or bar outgoing calls may
affect emergency calls, either permitting
them whilst in use, or prohibiting them
until the feature is disabled. Please refer
to specific feature functions.

Note: A valid SIM Card must be inserted
in your phone in order to make
emergency calls. pay-as-you-go
customers do not need to have talk time
available.

use your phone safely

Orange believe your phone should help
give you the freedom and flexibility to
communicate whenever and however
you want. Please read this section to
ensure you always use it safely.

everyday use of your phone

Hold your phone as you would any other
telephone, with the antenna pointed up
and over your shoulder. If your phone
has an extendible antenna, extend it fully.
Do not touch the antenna unnecessarily
when the phone is switched on, as this
will affect call quality and may cause the
phone to operate at a higher power level
than is needed.

As with any other radio transmitting
equipment, you are advised that for the
satisfactory operation of your phone and
for your own safety, you should use your
phone only in the normal operating
position.

using your Orange phone in a
vehicle

Safety comes first, and is the ultimate
responsibility of the driver. Therefore:

■

Orange recommend that you do not
use your phone when driving, unless
you are using a personal handsfree kit
or personal handsfree carkit.

■

If you need to make or receive a call
and you have a personal handsfree kit
or personal handsfree carkit, make sure
it is done sensibly using speed dialling
or voice activation where possible, and
keeping calls brief and to a minimum.

■

If you don’t have a personal handsfree
kit or personal handsfree carkit, stop
and park your vehicle safely before
using your phone, although never on a
motorway slip road even if it is urgent.

■

Do not store or carry inflammable
liquids, gases or explosive materials in
the same compartment as your phone,
its parts or accessories and always
store your phone safely and securely.
Orange recommend that you use a
phone holder in your car to secure your
phone safely.

7.1

7.2

use your phone safely

Orange believe your phone should give you the freedom to communicate whenever
and however you want. Please read this section to ensure you always use it safely.

use your phone safely

hearing aids

Certain hearing aids can be interfered
with by your mobile phone. If this occurs,
please consult the hearing aid
manufacturer.

other medical equipment

Operation of any radio transmitting
equipment, including mobile phones,
may interfere with the working of other
inadequately protected medical devices.
Consult a physician or the manufacturer
of the medical device if you have any
questions. Always check the regulations
of the healthcare facilities, which
generally request that all mobiles are
switched off on entry.

aircraft safety

Switch off your phone before boarding
any aircraft. The use of mobile phones in
an aircraft may be dangerous to the
operation of the aircraft, disrupt the
mobile network, and is illegal.

Note: Failure to observe this instruction
may lead to suspension or denial of
Orange phone services to the offender,
or legal action or both.

explosive materials

You are advised to switch off your phone
when at a petrol station or other
refuelling point. You must observe
restrictions on the use of radio
equipment in fuel depots; below deck on
boats; chemical transfer or storage
facilities; areas where the air contains
chemicals or particles, such as grain,
dust or metal powders; areas with signs
about explosive atmospheres or where
blasting operations are in progress.

Note: The functioning of your phone can
be affected by localised conditions, and
we cannot guarantee coverage inside
buildings. If you have difficulty in making
or receiving calls, you should contact
Orange Customer Services.

phone and battery care

■

Do not paint your phone as this can
clog its moving parts and prevent
operation.

■

Only use the antenna supplied or an
approved replacement antenna.
Unauthorised antennae, modifications
or attachments could damage the
phone and may violate regulations
governing use of mobile phones.

one touch emergency dialling

If your phone supports preprogrammed
one touch emergency dialling, using the
9 key to call the emergency number may
not be possible when you have restricted
or barred outgoing calls from your phone
depending on the type of restriction you
have chosen, and the type of barring
option you have selected.

Note: One touch emergency dialling
does not operate when certain other
features are in use (such as Keyguard,
Locking and others).

Your Orange phone, like any mobile
phone, operates using radio signals,
mobile and landline networks as well as
user programmed functions which
cannot always guarantee connection in
all conditions. Therefore you should
never rely solely upon any mobile phone
for essential communication such as
medical emergencies. Do not hang up
during an emergency call until you are
told to do so by the operator.

Note: A valid SIM Card must be inserted
in your phone in order to make
emergency calls. Pay-as-you-go
customers do not need to have talk time
available.

operating environment

Remember to follow any special
regulations in force in any area, and
always turn off your phone wherever it is
forbidden to use it, or when it may cause
interference or danger.

pacemakers

■

Pacemaker manufacturers recommend
that a minimum separation of 20cm (8
inches) be maintained between a
handheld phone and a pacemaker to
avoid potential interference with the
pacemaker. Users with pacemakers
therefore:

■

Always keep your phone at least 20cm
(8 inches) away from your pacemaker
when the phone is switched on.

■

Do not carry your phone in your breast
pocket.

■

Use the ear opposite to the pacemaker
to minimise interference.

■

Switch off your phone immediately if
you suspect that interference is being
caused.

7.3

7.4

use your phone safely

use your phone safely

paperwork

Orange believes in offering a superb service that’s as flexible as you need it to be.

■ 14 day phone return

Only applies to new phones and
excludes upgrades and reconditioned
phones. If you are unsatisfied with our
service in any way, you can return your
phone within 14 days of purchase, and
we will reimburse you the cost of
purchase and your connection charge.
All we request is that you pay for the
calls you’ve already made and a
percentage of the line rental. Simply fill in
the form supplied with your phone and
take it along with your phone to your
stockist. You should retain the form for
your records.

■ data protection

We will use the personal information you
supply us to help manage your Orange
account efficiently. For example, to assist
in handling queries, sending bills
(excluding pay-as-you-go) or to send you
information on products and services
which may be of particular interest to
you. From time to time, we may pass
information about you to third parties or
government agencies. Full details are
given in the terms and conditions
booklet.

Please call Orange Customer Services on
07973 100 150 or if you are a

pay-as-you-go customer on
07973 100 451 if you do not wish to
receive any marketing materials related to
Orange and its services, or if you do not
wish us to pass on your details to any
other reputable organisations for sales
and marketing purposes.

■

Always keep SIM Cards out of
children’s reach.

■

Use your phone battery only for its
intended purpose, and never use any
charger or battery which is damaged or
worn out.

■

Never allow the battery terminals to
short circuit, as this can cause damage
to the battery or to the connecting
object (a short circuit can occur if a
metallic object such as a coin, clip or
pen causes direct connection between
the + and - terminals of the battery.)
Therefore, always take adequate
precautions when carrying a spare
battery in a purse or pocket.

■

Batteries must be recycled or disposed
of properly, and must not be disposed
of in municipal waste. Never dispose of
batteries in a fire.

■

When you unplug your phone from its
charger, grasp and pull the plug, not
the power cord.

■

For good operation times, discharge a
NiMH battery from time to time by
leaving your phone switched on until it
turns itself off.

■

Do not attempt to open the casing on
your phone or it’s battery.

■

Do not drop, knock or shake it.

■

Do not use harsh chemicals, cleaning
solvents, or strong detergents to clean
it. Wipe it with a soft cloth slightly
dampened in a mild soap and water
solution.

■

Do not store it in hot areas. High
temperatures can shorten the life of
electronic devices, damage batteries,
and warp or melt certain plastics.

■

Do not store it in cold areas. When the
phone warms up (to its normal
temperature) moisture can form inside
the phone which may damage
electronic circuit boards.

■

If your phone, battery, charger or any
accessory is not working properly,
contact Customer Services who will
assist you.

7.5

use your phone safely

7.6

■ direct debit

(This is not available to pay-as-you-go
customers)

Direct Debit is the easiest way to pay
your Orange bills, combining control with
peace of mind. You’ll still be sent a
detailed monthly statement but you won’t
have to remember to send a cheque
every month. Plus, you’ll have ten days
after the bill date if you’ve any queries
regarding your bill before your account is
debited.

To set up a Direct Debit simply call
Orange Customer Services on 152 from
your Orange phone or 07973 100 152
from any other phone. Please have your
bank account details ready, quote
reference number 03 and we’ll do the
rest.

■

allowing access to your Orange
account

It can sometimes be useful for someone
else to have access to your account, for
example if you have more than one
Orange phone in your name. As an
account holder you can choose to allow
information only access and access
which will allow changes to be made.
Please call Customer Services who will
send you a form.

■

Orange Explain Services and
Charges

For details of the range of Orange
Services and Charges please call the
Orange Literature Request Line on
07973 973 970 or, if you are a pay-as­you-go customer, on 07973 100 650 and
request a copy of Orange Explain
Services and Charges. Alternatively visit
the Orange website at

www.orange.co.uk

7.7

paperwork

paperwork

7.8

eight

troubleshooting

and index

can’t receive calls

Are you in coverage?

Is Orange and the signal strength
symbol showing on the display? If you’re
in a building, move nearer to a window
where the signal may be stronger and try
again. If you are a passenger in a car
without an external antenna, stop the car,
get out and try the call again.

Have you diverted your calls?

This means that you have diverted all
your incoming calls to another number.

To cancel all diverts:

1 Use the Menu shortcut 7-1-5,

Cancel All.

2 Press under Select, you will see

an egg timer followed by Call
Diverting All calls Deactivated.

3 All diverts are now cancelled.

Is there one-way speech only, or are
calls dropping?

Move to an area of better coverage then
continue the call. If this doesn’t work,
end the call and retry. This is more likely
to occur in cars and buildings when not
using an external antenna.

When I receive a call the phone
doesn’t ring

Does the back light come on when you
get a call? Îf so you may have set your
phone to the silent Light only profile.
To cancel this, change your profiles by
using menu shortcut 3-4 and then
selecting another profile.

battery

How long should I charge my battery
the first time?

For 16 continuous hours. Ignore the
battery full indicator on the display and
continue the charge. The phone can be
on or off whilst charging. If your phone
has been registered you can make calls
whilst it is charging.

Why don’t I get as much battery life as
I should?

The talk time for the slim battery is two
hours and for the large battery it is three
hours. The standby time for the slim
battery is 40 hours and for the large
battery it is 25 hours. The phone uses
battery power whenever it is switched
on, even when on standby (switched on
but not in call). The charge will run down
when your phone is on. It will run down
faster during a call or if you are using any
of the functions, such as the games.

8.1

troubleshooting

can’t make calls

Is your SIM Card registered?

You will not be able to make your first call
until you have called Customer Services
to register your phone. Please refer to
Register with Orange in Section 1.

Is your phone switched on?

Press and hold the button on
phone’s key pad.

Is your battery charged?

The first charge should be for a minimum
of 16 hours. The battery symbol should
show the minimum battery strength.

Check the number you are calling

Use the full area code even if it is a local
number. If it is a premium rate call and
you are not on pay-as-you-go, you need
to call Orange Customer Services on 150
to have this service unbarred. This is
subject to a credit check and a deposit
may be required.

Are you in coverage?

Is Orange and the signal strength
symbol showing on the display? If you’re
in a building, move nearer to a window
where the signal may be stronger and try
again. If you are a passenger in a car
without an external antenna, stop the
car, get out and try the call again.

Did you press the key?

You must press this after keying in the
phone number.

Did you hear three rising tones?

This indicates a temporary call setup
problem. Try moving to another location
or waiting, then retry.

Did you hear rapid beeps?

This means that the network is busy. Try
again later.

Do you hear a continuous tone?

The number you have called is
unobtainable. Check it and redial.

8.2

troubleshooting

5 You will be asked to verify the new PIN.

Press under OK and you will see
PIN Changed. Next time you turn on

your phone you will be asked to enter
your new PIN.

Answer Phone
What is the symbol on my

display?

This means that you have one or more
new messages on your Answer Phone.
Refer to page 2.11 on how to listen to
your messages and delete the symbol.

Why does it take so long for the spool
to appear and alert me to a new
message?

Orange attempts to send the Answer
Phone symbol to your phone as soon as
the message is received. If the symbol
cannot be delivered (e.g. your phone is
switched off or you are out of coverage)
there is a cycle of retry attempts: every
six minutes for the first hour then every
six hours.

I thought Answer Phone was free but
there are charges on my bill

There is no monthly charge to leave
messages on the Answer Phone service
unlike many other networks but it costs
you to listen to your messages. This cost

depends on your Service Plan. It is these
call charges that appear on your bill.

My spool symbol won’t clear

Check that you have deleted or saved all
previous Answer Phone messages.

memory

Can I hide my Caller ID when I make
calls?

If you don’t want your number to be
displayed, key in 141 before each
number you call. To have your number
permanently withheld and to prevent you
from receiving other peoples Caller id,
write to Orange Customer Services.

1 Use menu shortcut 4-8, Caller ID,

press under Select.

2 Scroll until you see Hide Number and

press under Select.

If you want your number to be
permanently withheld, write to Customer
Services at the address shown on the
back cover of this guide.

8.3

troubleshooting

Note: The expected battery lifetimes

quoted by the manufacturers are only
achievable under optimum conditions.
Orange recommends purchasing a new
battery every 12 months.

My phone doesn’t seem to be
charging

Check whether the battery indicator bars
on the display is pulsing (a delay may
occur after plugging in your charger).
Remove the battery from the phone and
check that the copper contacts are
clean. If necessary clean them with a
pencil eraser, then replace the battery.

Note: It is normal for the phone and
charger to get warm when charging.

security codes
What are all the codes for?

Codes are preset by the manufacturer to
default settings. If you change your
codes, note them down in the spaces
provided in this guide. If you do get into
difficulties using any of the security
features, call Customer Services on
07973 100 150 or, if you are a pay-as­you-go customer, on 07973 100 451.

My security code and/or SIM Card PIN
have changed

Have you had a replacement phone or
SIM Card? If so, the codes will change.
Ring Customer Services if you need the
security code. If you have changed the
number yourself and have forgotten it,
your phone may need to be returned to
Orange.

My phone won’t accept the codes

Enter the code using the phone keys. If
you have problems after two attempts,
call Customer Services.

My phone is blocked

You may have keyed an incorrect code
too many times. Call Orange Customer
Services to unblock your phone.

I can’t change my SIM Card PIN

1 Use menu shortcut 6-1, Pin

Check select Enable and enter the pin

number.

2 Use the to scroll until you see

Change PIN. Press under Select.

3 You will be asked to enter your current

PIN code which is preset to 1111
unless you have changed it before.
Press under OK.

4 You will then be asked to enter the

new 4 digit code you want to use.
Press under OK.

troubleshooting

8.4

Insert SIM Card’ is showing?

Is there a SIM Card in the phone? If the
phone is not reading the SIM Card
correctly it may not be inserted in the
phone correctly. Try turning the phone
off, check the SIM Card is slotted in
correctly, then turn the phone back on.

The earpiece volume is too quiet

During a call press the Volume key on
the side of the phone to increase or
decrease the earpiece volume level.

There is no ring tone

Does the back light come on when you
get a call? Îf so you may have set your
phone to the silent Light only profile.
To cancel this, change your profiles by
using menu shortcut 3-4 and then
selecting another profile.

8.5

troubleshooting

call diverts

(This is not available with pay-as-you-go
customers)

I diverted my calls but now can’t
cancel the divert.

This means that you have diverted all
your incoming calls to another number.
To cancel all diverts.

1 Use menu shortcut 7-1, Call

Diverting, press under Select.

2 Use the to scroll until you see

Cancel All. Press under Select.

3 You will see an egg timer followed by

Call diverting All calls Deactivated

4 All diverts are now cancelled .

You must be in coverage to enable your
phone to cancel the divert.

I don’t want calls to divert to my
Answer Phone

If you are out of coverage or your phone
is switched off, Orange automatically
diverts your callers to your Answer
Phone. Call Customer Services to switch
the automatic call divert to Answer
Phone off permanently.

phone and display

What is the symbol?

This means that you have one or more
new messages on your Answer Phone.
Press and hold the ‘1’ key or call 123
from your Orange phone to listen to your
messages and follow the simple
recorded instructions. You’ll find more
information on page 2.11.

What is the symbol?

This shows you have received a text
message. Refer to page 2.17 for details
about how to read or delete text a text
message

The envelope is flashing

This means that the text message
memory is full. Refer to page 2.17 for
details on how to delete text messages.

SIM blocked is showing?

The SIM Card may have been blocked
by repeated entries of incorrect codes
and a replacement may be required. A
charge may be applied. You may have
inserted the wrong SIM Card into your
phone.

troubleshooting

8.6

k

Keypad tone 4.4

l

Language selection 4.18
Line selection 3.8
Line 2 3.8

m

Memory

Phonebook 2.9

Menu

exiting 2.7
map 2.8
shortcuts 2.7

Mute 3.2

n

Names

add name 2.9
edit/modify 2.10
storing 2.9

p

Phonebook 2.9

add number 2.9
edit 2.10
deleting 2.10
make a call using 2.9
organise 4.11
store a name and number 2.9
speed dialling 3.5

Phone display 2.1
PIN numbers 4.15

r

Redialing 2.4
automatic 3.2
Register with Orange 1.5
Restrict my id 2.5
Ring tone 4.3

s

Safety 7.1
Scrolling 2.7
Second call 2.6
Security codes 4.16
SIM Card 1.1
SIM Card memory 2.9
SIM Update 1.6
SIM PIN 4.15
Speed dialling 3.5
Store a name and number 2.9

t

Taking a second call 2.6
Talk time 1.4
Text message

confirm receipt 2.14
characters 2.14
deleting 2.17
editing 2.18
managing your messages 2.17
receiving 2.17
reading 2.17
reading stored messages 2.17
send a 2.13
storing 2.13

Troubleshooting 8.1
Tones 4.3

w

WAP 4.7

8.7

index

1. denotes section
4 denotes page number within chapter

a

Abroad, calling 6.1
Add name 2.9
Add number 2.9
Answer Fax 5.3
Answer Phone 2.11

call using any other phone 2.12
listening 2.11
personalise 2.11
PIN 2.12

Assistant, Orange 5.2
Automatic Redial 3.2

b

Battery

care of 7.4
charging 1.3
inserting 1.3

c

Call

answering 2.5
barring 4.17
busy a 2.5
divert a 3.3
hold a 2.6
length 3.1
make a 2.3
options 3.2
received list 3.1
waiting 2.6

Caller id 2.5
Care of your phone 7.4
Carkit 7.2

d

Dialling

fixed 4.16
speed 3.5

Display symbols 2.2
Divert a call 3.3

e

Every Phone, Orange 5.1
Emergency calls 7.2
Extended menus 2.8

f

Fixed dialling 4.16

g

Games 4.1

h

Hold a call 2.6

i

Information menu 4.5

8.8

index

8.9

notes

8.10

notes

notes

8.11