Samsung NSW 2138 User Manual
PLEASE TEAR OFF THIS SECTION AND RETURN TO SAMSUNG ELECTRONICS AUSTRALIA
You can also register online at
www.samsung.com.au/warranty
CUSTOMER INFORMATION FOR REGISTRATION
FIRST NAME:
SURNAME:
TITLE:
ADDRESS:
SUBURB: POST CODE:
STATE:
EMAIL:
CONTACT NO: (PHONE)
(OFFICE)
(MOBILE)
MODEL NAME:
SERIAL NUMBER:
DATE OF PURCHASE: (DD/MM/YY)
(MOBILE PHONE ONLY)
GSM IMEI NO:
CDMA ESN NO:
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serve you better, Samsung will send information
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also explains how we collect, use, store and disclose your personal
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Q1. Which of the following best describes the primary reason for
purchasing this Samsung Product?
Stylish design �Price
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Q3. How did you first become aware of this Samsung product?
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Q4. When do you make a purchase decision?
Before visiting a store
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www.samsung.com.au.
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100K
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FOR ALL SAMSUNG TV ACCESSORIES (AUSTRALIA ONLY):
THE CONTENT OF THIS WARRANTY FOR SAMSUNG
PRODUCTS AUSTRALIA ONLY LED, LCD, PLASMA TV, AND
TV ACCESSORIES OVERRIDES THE WARRANTY TERMS AND
CONDITIONS CONTAINED IN THE RELEVANT USER MANUAL /
QUICK START GUIDE OF EACH SAMSUNG TV ACCESSORY.
WARRANTY FOR SAMSUNG PRODUCTS (AUSTRALIA ONLY)
(LED, LCD, PLASMA TV, AND T V ACCESSORIES)
PART I GENERAL TERMS AND CONDITIONS
The Australian Competition and Consumer Act (2010) (including
the Australian Consumer Law) as well as other Australian laws
guarantee certain conditions, warranties and undertakings, and
give you other legal rights, in relation to the quality and fitness
for purpose of Samsung products sold in Australia.
In Australia, our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to
a major failure. What constitutes a major failure is set out in the
Australian Consumer Law.
Nothing in this Warranty purports to modify or exclude the
conditions, warranties and undertakings, and other legal rights,
under the Australian Competition and Consumer Act and other
Australian laws. This Warranty gives you additional protection for
your Samsung product, and identifies a preferred approach to
resolving warranty claims which will be quickest and simplest for
all parties, subject to the exclusions, terms and conditions below.
I. Coverage and Application
A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue,
Sydney Olympic Park NSW 2127 ("Samsung")
warrants that your Samsung product:
• is of acceptable quality;
• does not have a latent defect.
B. For the purpose of this Warranty, a “Samsung product” is a
product which:
• was manufactured by or on behalf of Samsung; and
• bears a trade mark owned or used by Samsung (generally
"SAMSUNG"); and
• was sold by an Authorised Reseller or Distributor of
Samsung; and
• was purchased in Australia,
but does not include any hardware or software which is
packaged or sold with a Samsung product unless that is
itself a Samsung product or, that item is incorporated into
the Samsung product or, in the case of software, pre-loaded
onto the Samsung product at the time of sale.
II. Warranty Period
A. The period during which this Warranty is in effect will depend
upon the Samsung product and part to which it relates. In all
cases the commencement date for the period is the actual
day of purchase, as reflected on the Authorised Reseller's or
Distributor’s invoice / receipt provided to you. The period
during which each Samsung product or part which is
the subject of this Warranty is covered by this Warranty is
identified in Part II of this Warranty.
III. Warranty Claim
A. If you consider that the Samsung product which you have
purchased is not of acceptable quality, has a latent defect, or
is otherwise not compliant with the conditions, warranties,
undertakings, and legal rights given to you under Australian
Law (for example, it appears faulty, or does not work at all or
properly), you can make a claim under this Warranty.
B. Except where an International Product Warranty has been
provided with your Samsung product, warranty service will
only be provided in the specific country where the Samsung
product was originally purchased. For example, if you have
purchased the Samsung product within Australia, warranty
service will be limited to Australia only.
C. If you purchased this product in Australia and wish to make a
claim under this Warranty, you should:
visit the nearest Samsung Customer Service Plaza; or
PRODUCT ONLINE REGISTRATION
You can register your product online at www.samsung.com/au.
While registration is not necessary to make a claim under this
Warranty, it may assist Samsung to process any claim which you
may make more quickly.
D. When you make any claim under this Warranty it is essential
that you provide a copy of your proof of purchase of the
Samsung product, whether in person, by email or by fax. A
claim under this Warranty is not formally made unless and
contact 1300 362 603;
visit www.samsung.com/au.
until that proof of purchase is provided. This does not detract
from your statutory rights.
E. You will not be able to gain the benefit of this Warranty
without making a claim. A claim must be made within the
Warranty Period. However, you may have statutory rights
which cover defects that were not notified to Samsung within
the Warranty Period.
F. If, following receipt of a claim under this Warranty, Samsung
or its agent determine that your claim in respect of a Samsung
product is valid (having regard to the terms of Part II of this
Warranty), and:
(a) if the goods can be repaired and the failure to comply with
the warranty is not a major failure or a failure of substantial
character, Samsung or its agent will either repair the
Samsung product or, if authorised by Samsung, pay you for
the cost of a repair of the Samsung product, or replace the
Samsung product with the same or similar product or refund
you the cost of a replacement, in each case depending upon
what is reasonable in the circumstances and with regard
to Samsung's statutory obligations and at no cost to you.
Goods presented for repair may be replaced by refurbished
goods of the same type with equal or greater functionality
rather than being repaired. Refurbished parts may be used
to repair the goods; or
(b) if the goods cannot be repaired or the failure to comply
with the warranty is a major failure or a failure of substantial
character, you may reject the goods or require Samsung to
pay you compensation for any reduction in the value of the
goods below the price paid or payable by you for the goods.
The standard Samsung warranty periods are set out by product
and part type in the tables in Part II of this Warranty, although
each claim is assessed on its own merits and you may have
statutory rights outside the Warranty Period. If Samsung provides
you with either a replacement or refund, you immediately transfer
ownership in the original Samsung product or part to Samsung. If
Samsung repairs the goods, you immediately transfer ownership
in any residual parts to Samsung. Any such resolution by Samsung
of a claim under this Warranty by you does not otherwise detract
from any other statutory rights which you might have in the
circumstances, including your right to monetary compensation
for a valid claim.
G. If, following receipt of a claim under this Warranty, Samsung
or its agent determine that your claim in respect of a Samsung
product is invalid, Samsung may charge you for any labour,
parts or transport costs incurred by Samsung or its agent in
assessing your claim.
IV. Warranty Transferability
A. This Warranty is transferable to a subsequent owner of a
Samsung product, in the event of the sale of that product,
provided that Samsung is informed in writing within a
reasonable time of the sale of the subsequent owner's name
and contact details, such notice to be provided to Samsung at:
The notice should identify the name of the previous owner
of the Samsung product, place and date of purchase, model,
make and serial number of the product. The effective transfer
of this Warranty does not otherwise alter the terms of this
Warranty in any way.
B. In cases of authorised product or part replacement of the
original purchased Samsung product, the replacement
Samsung product will be subject to the remainder of the
original Warranty Period. You may have statutory rights in
respect of a replacement product or part outside this period.
V. Carry-In and On-Site Repairs
A. If you wish to make a claim in relation to a Samsung product
which you can reasonably transport to the nearest Samsung
Customer Service Plaza or to an authorised repair service
centre (as directed when you first make the claim under this
Warranty), please bring, or send, that Samsung product to
that nearest Plaza or authorised service centre for assessment.
Such Samsung products do not include those products
dealt with in sub-paragraph (B). Samsung will organise the
transport of a Samsung Product under this sub-paragraph,
the cost of which will be borne by Samsung if your claim is
determined to be valid pursuant to Part I of this Warranty.
Whenever possible, the product should be returned in
its original carton and packing or alternatively in packing
suitable to prevent damage to the product. Samsung will not
accept responsibility for damage to the product during this
transport caused by unsuitable or inadequate packing.
B. If you make a claim under this Warranty in relation to a
Samsung product of the type referred to in sub-paragraph (C),
Samsung or its agent will send Authorised Samsung Service
Personnel to the place where that Samsung product is located
to assess the warranty claim and, if necessary repair, the
product on-site, at Samsung's cost.
C. On-site service is available for both colour televisions and
display monitors with a screen size of 41 inches or more.
Samsung requests that you make arrangements for all other
products (i.e. products with a screen size of 41 inches or less)
www.samsung.com/au
to be returned to your nearest Samsung Customer Service Plaza or
authorised repair service outlet where service is required.
If however you believe that you are unable to bring or send any
Samsung product to a Samsung Customer Service Plaza or an
authorised repair service centre owing to the size, features or any
other characteristic of the product, Samsung will liaise with you to
determine the best way in which to inspect and, if necessary, repair
the product the subject of the claim under this Warranty.
If your Samsung product is located in a place which is greater than
50 kilometres (by road) from the nearest Samsung Customer Service
Plaza or authorised repair service outlet, Samsung will liaise with
you to determine the best way in which to inspect and, if necessary,
repair the product the subject of the claim under this Warranty.
D.
With any on-site visit, while Samsung will make all eorts to fix
the Samsung product on-site, there may be instances when the
product must be taken back to a Samsung Customer Service
Plaza or to an authorised repair service centre for further testing.
In these circumstances, you agree to let any designated Authorised
Samsung Service Personnel pick up and take the product for
further testing, at the cost of Samsung.
VI.
Warranty Exclusions
A.
This section identifies what is excluded under this Warranty.
B.
For the avoidance of any doubt, any and all warranties or
conditions which are not guaranteed under the Australian
Competition and Consumer Act or the Australian Competition and
Consumer Regulations 2010 and which are not expressly included
in this Warranty as additional warranties or conditions are excluded.
C. Unless otherwise stated, this Warranty does not extend to loss
caused by normal wear and tear, fire, water (liquid spillage or
ingression), theft, vermin or insect infestation. This exclusion
for loss caused by water (liquid spillage or ingression) does not
apply to the Terrace, subject to paragraph K below.
D.
This Warranty does not cover damage caused by:
misuse or abusive use of the Samsung product, including physical abuse;
•
• incorrect operation or not following the operation instructions
(as stated in the Product Operation Manual or manufacturer’s
instructions provided with the Samsung product);
• improper installation, including in the case of The Terrace a
location which exposes the product to direct sunlight, heavy
dust or extreme weather conditions (as stated in the Product
Operation Manual or manufacturer’s instructions provided with
The Terrace);
• incorrect or improper maintenance or failure to maintain the
Samsung product;
• failure to clean or improper cleaning of the product;
• incorrect voltage or non-authorised electrical connections; or
•
using the Samsung product for commercial purposes including
displaying timetables, signage or other static display.
•
adverse external conditions such as power surges and dips, thunderstorm
activity, acts of God, acts of terrorism, damage caused by vermin, or any
other act or circumstance beyond Samsung’s control;
•
exposure to excessive heat, moisture or dampness;
•
exposure to abnormally corrosive conditions;
•
use of non authorised/non-standard, defective or incompatible parts;
• password setting/ resetting and computer virus;
• burned-in images resulting from viewing an image on the display
screen for an extended period of time;
• use of products, equipment, systems, utilities, services, parts
supplies accessories, applications, installations, repairs, external
wiring or connectors not supplied or authorised by Samsung;
• repair, modification or other work carried out on the Samsung
product other than by Authorised Samsung Service Personnel.
E.
This Warranty does not cover Samsung products purchased in an auction.
F.
If the Samsung product you are using has been rented or leased
by you, and you consider a claim might be made under this
Warranty, you should refer the matter to the rental or leasing
company immediately and they will handle the matter.
G.
This Warranty does not cover service costs in replacing and
maintaining consumable parts which have ceased working
through normal wear and tear such as, but not limited to:
lamps and other parts classifiable as a consumable part.
H.
This Warranty does not cover Samsung products which, at the
time you consider a claim might be made under this Warranty,
do not bear the original manufacturer’s factory-applied serial
number in its original form (for instance where it or the sticker
bearing it has been removed, wiped out, rubbed off, or altered).
I. This Warranty does not cover the loss of any data howsoever
caused. You shall be responsible for backing up and protecting
data against loss, damage or destruction. Please note that the
repair of goods may result in loss of data.
J. This Warranty does not cover any defects not notified to
Samsung within the Warranty Period, however, you may also
have statutory rights outside the Warranty Period.
K.
This Warranty does not cover water damage to The Terrace where
the water damage was caused by:
• user damage to the casing/enclosure of The Terrace;
• water projected by a source greater than 6.3mm against
enclosure from any direction or submersion in water; or
• water projected at greater than 30KPa (4.4 PSI) with a water
volume greater than 12.5litres/minute for more than 3 minutes.
PART II PRODUCT WARRANTY PERIODS AND
SPECIAL CONDITIONS
I. Parts (Options) and Accessories Warranty
A. This part of the Warranty identifies Samsung’s preferred
approach to resolving warranty claims in relation to parts and
accessories.
B. The table below this sub-paragraph identifies the periods
under which a claim may be made under this Warranty for
replacement of a part or accessory. However, you may also
have statutory rights outside of these periods. The parts and
accessories are divided into those which are supplied within
the box of the Samsung product for which they are to be
used (In-Box), and those which are supplied separately from a
Samsung product for use with it (Out-Box).
1. In-Box
• All remote controls purchased with the Samsung product
• All other Samsung parts and accessories (including batteries)
• You will only be able to make a claim under this Warranty for
2. Out-Box:
• Parts and accessories purchased from Authorised Samsung
Parts and Accessories
Standard Remote
(for all products)
PDP and LCD Panels Unit warranty 12 months
Wireless Keyboard (only sold on out-box basis) 12 months
Wireless LAN Adapter Unit Warranty 12 months
are covered under this Warranty for the same period as the
Samsung product purchased.
purchased together with the Samsung product are covered
und er this Wa rranty for a period of 6 months. General ly
Samsung will replace the defective part or accessory which is
the subject of the claim during this 6 month period.
lost or missing Samsung parts and accessories if, with your
claim, you are able to provide satisfactory evidence that the
relevant item was missing from the box or other storage or
packaging material originally supplied by Samsung.
Resellers and Distributors are generally covered under this
Warranty from a 3 month to 1 year warranty period. Please
refer to the specific period below.
Warranty Period
In-Box Out-Box
Controls
3D Glasses Unit Warranty 12 months
TV Camera (only sold on out-box basis) 12 months
Unit warranty 6 months
Wall-Mount (only sold on out-box basis) 12 months
TV Stands Unit Warranty 12 months
Evolution Kit (only sold on out-box basis) 12 months
UHD Video pack (only sold on out-box basis) 12 months
Other parts, Accessories
(Including My Shelf)
Other Consumables (only sold on out-box basis) 3 months
II. Parts and Labour Warranty
Unless specified, this Warranty covers corresponding costs
for parts and labour which may be required to repair the
Samsung product, part or accessory if Samsung or its agent
repair the item under this Warranty.
III. Warranty By Product Table
The tab le below in this sub-parag raph summarises the
sta ndard Samsung wa rrant y per iod fo r resolving claims
under this Warranty, although each claim is assessed on its
own merits. You may have statutory rights outside of the
Warranty Period. Please refer to Part I, paragraph (III)(F) for the
range of Samsung's responses to a claim under this Warranty
in accordance with the table below. In some instances the
appropriate response to the claim will differ from the warranty
period noted below.
Product Warranty Period
LCD/LED Television 1 year
Plasma Television
The Terrace 3 year
For (Company)
Purchased From
Unit Model
Serial No.
Owner
6 months 6 months
1 year
FOR SERVICE PLEASE CALL
1300 362 603
Visit: www.samsung.com.au/support
PLEASE TEAR OFF THIS SECTION AND RETURN TO
SAMSUNG ELECTRONICS AUSTRALIA
BN68-09704A-04
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CONCORD WEST NSW 2138
Samsung Electronics Australia
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