Samsung LS27H850QFUXEN User Manual

User Manual

S*H85*

The color and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

Samsung Electronics owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.

Trademarks other than that of Samsung Electronics are owned by their respective owners.

• An administration fee may be charged if either ‒ (a) an engineer is called out at your request and there is no defect in the product

(i.e. where you have failed to read this user manual).

‒ (b) you bring the unit to a repair center and there is no defect in the product

(i.e. where you have failed to read this user manual).

• The amount of such administration charge will be advised to you before any work or home visit is carried out.

Table of contents

Before Using the Product

Securing the Installation Space 4

Precautions for storage 4

Safety Precautions 4

Symbols 4 Cleaning 5 Electricity and Safety 5 Installation 6 Operation 7

Preparations

Parts 9

Control Panel 9 Direct Key guide 10 Function Key Guide 11 Changing Brightness, Contrast and

Eye Saver Mode Changing the Volume setting 13 Reverse Side 14 Adjusting the Product Tilt and Height 15 Rotating the Monitor Screen 15 Anti-theft Lock 16 Precautions for moving the monitor 16 Installing a Wall-mount Kit or Desktop Stand

(S24H850QF*) 17 Installing a Wall-mount Kit or Desktop Stand

(S27H850QF*) 18

settings 13

Removing the Stand (S24H850QF*) 21 Removing the Stand (S27H850QF*) 22

Connecting and Using a Source Device

Read below before installing the monitor. 23

Connecting and Using a PC 23

Connection Using the HDMI Cable 23 Connection Using the HDMI-DVI Cable 24 Connection Using the USB Type-C Cable 24 Connection Using the DP Cable 25 Connecting to Headphones 25

Connecting an External Monitor 25

Connection Using an DP Cable 25

Connecting the Product to a PC as a USB HUB 26

Connecting a PC to the Product 26 Utilizing the Product as a USB HUB 26 Tidying Up the Connected Cables (S24H850QF*) 28 Tidying Up the Connected Cables (S27H850QF*

Connecting the Power 30

Correct posture to use the product 31

Driver Installation 31

Setting Optimum Resolution 31

) 29

Screen Setup

SAMSUNG MAGIC Bright 32

Brightness 33

Contrast 33

Sharpness 33

Color 33

SAMSUNG MAGIC Upscale 34

HDMI Black Level 34

Eye Saver Mode 34

Game Mode 34

Response Time 34

Picture Size 35

Screen Adjustment 35

Configuring the PIP/PBP Settings

PIP/PBP Mode 36

Size 37

Position 37

Sound Source 37

Installation 19

Attaching the Stand (S24H850QF*) 19 Attaching the Stand (S27H850QF*) 20

Source 38

Picture Size 38

Table of contents

Contrast 39

Adjusting OSD (On Screen Display) settings

Transparency 40

Language 40

Display Time 40

Setup and Reset

DisplayPort Ver. 41

DP OUT 42

DP OUT (MST/SST) Function Implementation 42

FreeSync 45

Smart ECO Saving 47

Off Timer Plus 47

Installing the Software

Easy Setting Box 49

Restrictions and Problems with the Installation 49 System Requirements 49

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center 50

Testing the Product 50 Checking the Resolution and Frequency 50 Check the following. 50

Q & A 52

Specifications

General 53

Standard Signal Mode Table 54

Appendix

Responsibility for the Pay Service (Cost to Customers) 56

Not a product defect 56 A Product damage caused by customer's fault 56 Others 56

Extended warranty 57

PC/AV Mode 47

Source Detection 48

Key Repeat Time 48

Power LED On 48

Reset All 48

Information 48

Chapter 01

Before Using the Product

Securing the Installation Space

Ensure some space around the product for ventilation. An internal temperature rise may cause fire and damage the product. Be sure to allow the amount of space as shown below or greater when installing the product.

―

The exterior may differ depending on the product.

10 cm (3.93 Inches)

Precautions for storage

10 cm (3.93 Inches)

Safety Precautions

Caution

Symbols

Warning

Caution

RISK OF ELECTRIC SHOCK DO NOT OPEN

Caution : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. (OR BACK)

THERE ARE NO USER SERVICEABLE PARTS INSIDE.

REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside.

It is dangerous to make any kind of contact with any internal part of this product.

This symbol alerts you that important literature concerning operation and maintenance has been included with this product.

A serious or fatal injury may result if instructions are not followed.

Personal injury or damage to properties may result if instructions are not followed.

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.

―

Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service fee will be charged.)

Do not press the monitor screen with hands or other objects. There is a risk of damaging the screen.

Cleaning

―

Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

―

Take the following steps when cleaning.

Power off the product and computer.

Disconnect the power cord from the product.

―

Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.

Wipe the monitor with a clean, soft and dry cloth.

‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor. ‒ Do not spray water or detergent directly on the product.

Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.

Connect the power cord to the product when cleaning is finished.

Power on the product and computer.

Electricity and Safety

Warning

• Do not use a damaged power cord or plug, or a loose power socket.

• Do not use multiple products with a single power socket.

• Do not touch the power plug with wet hands.

• Insert the power plug all the way in so it is not loose.

• Connect the power plug to a grounded power socket (type 1 insulated devices only).

• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.

• Do not place the power cord or product near heat sources.

• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

• Do not disconnect the power cord while the product is being used.

• Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.

• Keep the power socket where the power cord is connected unobstructed.

‒ The power cord must be disconnected to cut off power to the product when an issue occurs.

• Hold the plug when disconnecting the power cord from the power socket.

Installation

Warning

• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.

• Do not install the product in poorly ventilated spaces such as a bookcase or closet.

• Install the product at least 10 cm away from the wall to allow ventilation.

• Keep the plastic packaging out of the reach of children.

‒ Children may suffocate.

• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

‒ The product may fall and become damaged and/or cause an injury. ‒ Using the product in an area with excess vibration may damage the product or cause a fire.

• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.

• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

‒ The product lifespan may be reduced or a fire may result.

• Do not install the product within the reach of young children.

‒ The product may fall and injure children.

• Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution. And do not install or use the product in the kitchen or near the kitchen stove.

Caution

• Do not drop the product while moving.

• Do not set down the product on its front.

• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding.

‒ The product may fall and become damaged and/or cause an injury. ‒ Install the product only on cabinets or shelves of the right size.

• Set down the product gently.

‒ Product failure or personal injury may result.

• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance.

‒ Be sure to consult Samsung Customer Service Center if you want to install the product at such a

place.

Operation

Warning

• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.

‒ Contact Samsung Customer Service Center for repairs.

• To move the product, first disconnect all the cables from it, including the power cable.

• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact Samsung Customer Service Center.

• Do not let children hang from the product or climb on top of it.

‒ Children may become injured or seriously harmed.

• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then contact Samsung Customer Service Center.

‒ Continued use can result in a fire or electric shock.

• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a

serious injury.

• During a lightning or thunderstorm, power off the product and remove the power cable.

• Do not drop objects on the product or apply impact.

• Do not move the product by pulling the power cord or any cable.

• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.

• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

• Do not lift or move the product by pulling the power cord or any cable.

• Do not use or keep combustible spray or an inflammable substance near the product.

• Ensure the vents are not blocked by tablecloths or curtains.

‒ An increased internal temperature may cause a fire.

Caution

• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.

‒ Activate power-saving mode or a moving-picture screen saver if you will not be using the

product for an extended period of time.

• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc).

‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

• Use the product at the recommended resolution and frequency.

‒ Your eyesight may deteriorate.

• Do not hold the product upside-down or move it by holding the stand.

‒ The product may fall and become damaged or cause an injury.

• Looking at the screen too close for an extended period of time can deteriorate your eyesight.

• Do not use humidifiers or stoves around the product.

• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.

• Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.

• Store small accessories out of the reach of children.

• Exercise caution when adjusting the product angle or stand height.

‒ Your hand or finger may get stuck and injured. ‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.

• Do not place heavy objects on the product.

‒ Product failure or personal injury may result.

• When using headphones or earphones, do not turn the volume too high.

‒ Having the sound too loud may damage your hearing.

Chapter 02

Preparations

Parts

Control Panel

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

JOG Button

LEFT

PRESS(ENTER)

DOWN

Power LED

RIGHT

Icons Description

Multi directional button that helps navigate.

JOG Button

Power LED

Function Key Guide

―

The JOG button is located on the rear left side of the product. The button can be used to move up, down, left or right, or as Enter.

This LED is power status indicator and works as

• Power On (Power button): Off

• Power saving mode: Blinking

• Power Off (Power button): On

―

The power Indicator operation can be swapped by changing in the menu. (System variation maybe haven’t this function.

Press the JOG button when the screen is turned on. The Function Key Guide will appear. To access the onscreen menu when the guide is displayed, press the corresponding direction button again.

―

Function Key Guide may vary depending on the function or product model. Please refer to the actual product.

Power LED On) Actual models because of functional

Return

Function Key Guide

Direct Key guide

―

The shortcut button screen (OSD menu) shown below is displayed only when the monitor screen is turned on, the computer resolution changes, or the input source changes.

―

The function buttons page shows if Eye Saver Mode is enabled.

: On

: Off

Eye Saver Mode

Volume

Features

Eye Saver Mode Off

• / : Adjust Brightness, Contrast, Eye Saver Mode.

• : Adjust Volume.

• : Display Function Key Guide.

Function Key Guide

―

To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You can exit by pressing the JOG button again.

UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.

PRESS(ENTER): The selected item will be applied.

Return

Icons Description

Selects to change the input signal by moving the JOG button in the Function Key Guide screen. A message will appear on the top left corner of the screen if the input signal has been changed.

Selects by moving the JOG button in the function key guide screen. The OSD (On Screen Display) of your Monitor’s feature appears.

OSD control lock: Maintain the current settings, or lock the OSD control to prevent unintended changes to settings.

Enable/Disable: To lock/unlock the OSD control, press the LEFT button for 10 seconds when the main menu displayed.

―

If the OSD control is locked, Brightness and Contrast can be adjusted. PIP/PBP is available.

Eye Saver Mode is available. Information can be viewed.

Selects by moving the JOG button in the function key guide screen.

Press the button when configuring settings for the PIP/PBP function is required.

Selects to turn the Monitor off by moving the JOG button in the function key guide screen.

―

Actual models because of functional variation, Function key guide options will be different.

When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control source and power could be used as below.

JOG Button Power saving/Non-signal mode

Down

Source Change

PRESS(ENTER) for 2 seconds

When the monitor displays the Main menu the JOG Button could be used as below.

Power Off

JOG Button Action

UP/DOWN

LEFT

RIGHT

PRESS(ENTER)

Move the option

Exit the Main menu.

Close Sublist without saving value.

Value decreases in the slider.

Move to next depth.

Value increases in the slider.

Move to next depth.

Save the value and close Sublist.

Changing Brightness, Contrast and Eye Saver Mode

SAMSUNG

MAGIC

SAMSUNG

MAGIC

Changing the Volume setting

settings

You can adjust Brightness, Contrast or Eye Saver Mode by moving the JOG button up or down, if no OSD menu is displayed.

Contrast

Eye Saver Mode

Brightness

―

The displayed image may differ depending on the model.

Eye Saver Mode

―

Not available when PIP/PBP Mode is set to On.

Brightness

―

This menu is not available when

―

This menu is not available when Eco Saving Plus is enabled.

―

This menu is not available when Eye Saver Mode is enabled.

Contrast

―

This menu is not available when

―

This menu is not available when Game Mode is enabled.

―

This menu is not available when PIP/PBP Mode is set to On and the Size is set to

Bright is set to Dynamic Contrast mode.

Bright is in Cinema or Dynamic Contrast mode.

Off

(PBP Mode).

You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.

Volume

Mute

―

The displayed image may differ depending on the model.

―

If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the product.

―

What is Auto Mute? The function mutes the audio to improve sound effect when there is sound noise or when the input

signal is weak, usually due to a problem with the volume of an input device.

―

To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus down. To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

Reverse Side

DP IN

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Port Description

Connect the power cord for your monitor to the POWER IN port on the back of the product.

DP OUT

HDMI IN

Connects to another product using a DP cable.

Connects to a source device using an HDMI cable or HDMI-DVI cable.

Connects to a PC using a DP cable.

Connects to a source device using a USB Type-C cable. Compatible with a USB cable version 3.0 or lower.

Connect to a USB device.

Connect to an audio output device such as headphones.

Adjusting the Product Tilt and Height

Rotating the Monitor Screen

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

-2.0° (±2.0°) ~ 92.0° (±2.0°)

-45.0° (±2.0°) ~ 45.0° (±2.0°)

-5.0° (±2.0°) ~ 24.0° (±2.0°) 0 ~ 135.0 mm (±5.0 mm)

―

You can rotate your monitor as shown below.

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

1 2 3

4 5 6

• Adjust the screen following the arrow direction.

• Rotate the screen in clockwise direction till it becomes completely vertical to the desktop.

• The monitor tilt and height can be adjusted.

• Hold the top center of the product and adjust the height carefully.

• When adjusting the stand height, you may hear a noise. This noise is generated because the ball inside the stand slides when the stand height is adjusted. It is a normal noise and not a product malfunction.

• The monitor may get damaged if you rotate the screen without tilt, or counter clockwise direction.

Anti-theft Lock

―

An anti-theft lock allows you to use the product securely even in public places.

―

The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details.

To lock an anti-theft locking device:

Precautions for moving the monitor

Fix the cable of your anti-theft locking device to a heavy object such as a desk.

Put one end of the cable through the loop on the other end.

Insert the locking device into the anti-theft lock slot at the back of the product.

Lock the locking device.

‒ An anti-theft locking device can be purchased separately. ‒ Refer to the user guide provided with your anti-theft locking device for details. ‒ Anti-theft locking devices can be purchased at electronics retailers or online.

• Do not directly apply pressure on the screen.

• Do not hold the screen when moving the monitor.

• Hold the lower corners or edges of the monitor when moving it.

• Do not hold the product upside down only by the stand.

•

Installing a Wall-mount Kit or Desktop Stand (S24H850QF*)

―

Power the product off and remove the power cable from the power socket.

• Notes

‒ Using a screw longer than the standard length can damage the internal components of the

product.

‒ The length of screws required for a wall mount that does not comply with the VESA standards

may vary depending on the specifications.

‒ Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit

or desktop stand using excessive force. The product may get damaged or fall and cause personal injury. Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall-mount kit or desktop stand using excessive force.

‒ Samsung shall not be held liable for any product damage or personal injury caused by using a

wall-mount kit other than the one specified or from an attempt to install the wall-mount kit on your own.

‒ To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10

cm or farther away from the wall. ‒ Be sure to use a wall-mount kit that complies with the national standards. ‒ To install the monitor using a wall mount, disconnect the stand base from the monitor.

Unit: mm (inches)

Model name VESA screw hole specs (A * B) in

millimeters

Standard Screw Quantity

Attach the wall-mount kit or desktop stand here

Wall-mount bracket (optional)

Align the grooves and tightly fasten the screws on the bracket on the product with the corresponding parts on the wall-mount kit or desktop stand you want to attach.

S24H850QF*

―

Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.

100.0 x 100.0 (3.9 x 3.9)

4.0 mm Φ, 0.7 pitch * 10.0 mm

long

4 EA

Installing a Wall-mount Kit or Desktop Stand (S27H850QF*)

―

Power the product off and remove the power cable from the power socket.

• Notes

‒ Using a screw longer than the standard length can damage the internal components of the

product. ‒ The length of screws required for a wall mount that does not comply with the VESA standards

may vary depending on the specifications. ‒ Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit

or desktop stand using excessive force. The product may get damaged or fall and cause personal

injury. Samsung shall not be held liable for any damage or injury caused by using improper

screws or attaching the wall-mount kit or desktop stand using excessive force. ‒ Samsung shall not be held liable for any product damage or personal injury caused by using a

wall-mount kit other than the one specified or from an attempt to install the wall-mount kit on

your own. ‒ To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10

Unit: mm (inches)

Attach the wall-mount kit or desktop stand here

Wall-mount bracket (optional)

Align the grooves and tightly fasten the screws on the bracket on the product with the corresponding parts on the wall-mount kit or desktop stand you want to attach.

Model name VESA screw hole specs (A * B) in

millimeters

S27H850QF*

―

Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.

100.0 x 100.0 (3.9 x 3.9)

Standard Screw Quantity

4.0 mm Φ, 0.7 pitch * 10.0 mm

long

4 EA

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Samsung LS27H850QFUXEN User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual