Samsung J415FN User Manual

USER MANUAL

SM-J415F
SM-J415F/DS
SM-J415FN
SM-J415FN/DS
SM-J415GN
SM-J415GN/DS

English. 09/2018. Rev.1.0

www.samsung.com

Table of Contents

Basics

4 Read me first

6 Device overheating situations and

solutions

9 Device layout and functions

12 Battery

14 SIM or USIM card (nano-SIM card)

20 Memory card (microSD card)

24 Turning the device on and off

25 Initial setup

27 Samsung account

29 Transferring data from your previous

device

34 Understanding the screen

44 Notification panel

46 Entering text

Apps and features

49 Installing or uninstalling apps

51 Phone

56 Contacts

61 Messages

64 Internet

66 Email

67 Camera

79 Gallery

86 Multi window

90 Samsung Members

91 Samsung Notes

92 Calendar

93 Samsung Health

97 Voice Recorder

98 My Files

98 Clock

100 Calculator

101 Radio

102 Game Launcher

105 Bixby Home

107 Reminder

111 Sharing content

112 Google apps

2

Table of Contents

Settings

114 Introduction

114 Connections

115 Wi-Fi

118 Bluetooth

120 Data saver

120 NFC and payment (NFC-enabled

models)

123 Mobile Hotspot and Tethering

124 SIM card manager (dual SIM

models)

124 More connection settings

127 Sounds and vibration

128 Dolby Atmos (surround sound)

128 Notifications

148 Google

149 Accessibility

150 General management

151 Software update

152 User manual

152 About phone

Appendix

153 Troubleshooting

160 Removing the battery

129 Display

130 Blue light filter

130 Screensaver

131 Wallpapers and themes

131 Advanced features

132 Dual Messenger

133 Device maintenance

137 Apps

137 Lock screen

138 Smart Lock

139 Biometrics and security

140 Face recognition

143 Secure Folder

147 Cloud and accounts

148 Backup and restore

3

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•

Descriptions are based on the device’s default settings.

•

Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.

•

Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.

•

Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.

•

Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.

•

Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.

•

You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.

•

Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.

4

Basics

•

Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.

•

Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the

About phone

tap

•

Depending on the region, you can view the regulatory information on the device. To
view the information, launch the

information

→

Status

.

.

Settings

app and tap

About phone

Settings

→

Regulatory

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

app and

5

Basics

Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.

Do the following when the device heats up:

•

Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.

•

If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.

•

When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.

When the device heats up during use

When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.

•

During the initial setup after purchase or when restoring data

•

When downloading large files

6

Basics

•

When using apps that require more power or using apps for extended periods

–

When playing high-quality games for extended periods

–

When recording videos for extended periods

–

When streaming videos while using the maximum brightness setting

–

When connecting to a TV

•

While multitasking (or, when running many apps in the background)

–

When using Multi window

–

When updating or installing apps while recording videos

–

When downloading large files during a video call

–

When recording videos while using a navigation app

•

When using large amount of data for syncing with the cloud, email, or other accounts

•

When using a navigation app in a car while the device is placed in direct sunlight

•

When using the mobile hotspot and tethering feature

•

When using the device in areas with weak signals or no reception

•

When charging the battery with a damaged USB cable

•

When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead

•

When you are roaming

Do the following when the device heats up:

•

Keep the device updated with the latest software.

•

Conflicts between running apps may cause the device to heat up. Restart the device.

•

Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

•

Close apps that increase battery consumption or that run in the background when
not in use.

•

Delete unnecessary files or unused apps.

•

Decrease the screen brightness.

•

If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.

7

Basics

Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.

•

If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.

•

If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

•

Do not store your device in very cold or very hot temperatures.

•

Do not expose your device to direct sunlight for extended periods.

•

Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.

•

Do not place the device in any areas that may overheat, such as on an electric heating
mat.

•

Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.

•

Never use a damaged charger or battery.

8

Basics

Device layout and functions

Package contents

Refer to the quick start guide for package contents.

•

The items supplied with the device and any available accessories may vary
depending on the region or service provider.

•

The supplied items are designed only for this device and may not be compatible
with other devices.

•

Appearances and specifications are subject to change without prior notice.

•

You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.

•

Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.

•

Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.

9

Basics

Speaker

Proximity/Light sensor

Device layout

Front camera

Volume key

SIM card tray

► Single SIM models:

Memory card tray

► Dual SIM models:

SIM card / Memory

card tray

Flash

Speaker

Power key

Touchscreen

Multipurpose jack

Rear camera

Flash

Earphone jack

GPS antenna

NFC antenna
(NFC-enabled models)

Main antenna

Microphone

10

Basics

Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight,
the camera image sensor may be damaged. A damaged image sensor is irreparable
and will cause dots or spots in pictures.

•

Connectivity problems and battery drain may occur in the following situations:

–

If you attach metallic stickers on the antenna area of the device

–

If you attach a device cover made with metallic material to the device

–

If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection

•

Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.

•

Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.

•

Do not allow water to contact the touchscreen. The touchscreen may malfunction
in humid conditions or when exposed to water.

Hard keys

Volume key

Key Function

•

Press and hold to turn the device on or off.

Power

•

Press to turn on or lock the screen.

Power key

Volume

•

Press to adjust the device volume.

11

Basics

Home button

Soft buttons

Show and hide button

Recents button

When you turn on the device, the soft buttons will appear at the bottom of the screen. The
soft buttons are set to the Recents button, Home button, and Back button by default. Refer to

Navigation bar (soft buttons) for more information.

Back button

Battery

Charging the battery

Charge the battery before using it for the first time or when it has been unused for extended
periods.

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.

Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.

To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.

Connect the USB cable to the USB power adaptor.

1

12

Basics

Plug the USB cable into the device’s multipurpose jack.

2

Plug the USB power adaptor into an electric socket.

3

After fully charging, disconnect the charger from the device. Then, unplug the charger

4

from the electric socket.

Reducing the battery consumption

Your device provides various options that help you conserve battery power.

•

Optimise the device using the device maintenance feature.

•

When you are not using the device, turn off the screen by pressing the Power key.

•

Activate power saving mode.

•

Close unnecessary apps.

•

Deactivate the Bluetooth feature when not in use.

•

Deactivate the Wi-Fi feature when not in use.

•

Deactivate auto-syncing of apps that need to be synced.

•

Decrease the backlight time.

•

Decrease the screen brightness.

13

Basics

Battery charging tips and precautions

•

When the battery power is low, the battery icon appears empty.

•

If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.

•

If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.

•

Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.

•

The device can be used while it is charging, but it may take longer to fully charge the
battery.

•

If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.

•

While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.

•

If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.

•

If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.

For dual SIM models, you can insert two SIM or USIM cards so you can have two phone
numbers or service providers for a single device. In some areas, data transfer speeds may be
slower if two SIM cards are inserted in the device than when one SIM card is inserted.

14

Basics

Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.

Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.

►

Single SIM models:

15

Basics

►

Dual SIM models:

–

SIM card tray 1:

16

Basics

–

SIM card tray 2:

Insert the ejection pin into the hole next to the tray to loosen the tray.

1

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.

Pull out the tray gently from the tray slot.

2

17

Basics

►

3

4

5

Single SIM models: Place the SIM or USIM card on the SIM card tray with the gold-

coloured contacts facing downwards.

►

Dual SIM models: Place the SIM or USIM card on the tray with the gold-coloured
contacts facing downwards. Place the primary SIM or USIM card on the tray 1 and the
secondary SIM or USIM card on the tray 2.

Gently press the SIM or USIM card into the tray to secure it.

If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

Insert the tray back into the tray slot.

•

If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.

•

Fully insert the tray into the tray slot to prevent liquid from entering your device.

Correct card installation

►

Dual SIM models:

Nano-SIM card

Nano-SIM card

microSD card

Use only a nano-SIM card.

18

Basics

Removing the SIM or USIM card

Insert the ejection pin into the hole next to the tray to loosen the tray.

1

Pull out the tray gently from the tray slot.

2

Remove the SIM or USIM card.

3

Insert the tray back into the tray slot.

4

Using dual SIM or USIM cards (dual SIM models)

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.

Activating SIM or USIM cards

Launch the
card and tap the switch to activate it.

Settings

app and tap

Connections

→

SIM card manager

. Select a SIM or USIM

Customising SIM or USIM cards

Launch the
USIM card to access the following options:

•

Icon

•

Name

•

Network mode

Settings

: Change the icon of the SIM or USIM card.

: Change the display name of the SIM or USIM card.

app, tap

: Select a network type to use with the SIM or USIM card.

Connections

→

SIM card manager

, and then select a SIM or

Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, and data services to
specific cards.

Launch the
preferences for your cards in

Settings

app, tap

Connections

PREFERRED SIM CARD

→

SIM card manager

19

, and then set the feature

.

Basics

Memory card (microSD card)

Installing a memory card

Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.

•

Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.

•

Use caution to insert the memory card right-side up.

•

The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.

•

Frequent writing and erasing of data shortens the lifespan of memory cards.

•

When inserting a memory card into the device, the memory card’s file directory
appears in the

My Files

→

SD card

folder.

20

Basics

21

Basics

Insert the ejection pin into the hole next to the tray to loosen the tray.

1

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.

Pull out the tray gently from the tray slot.

2

When you remove the tray from the device, the mobile data connection will be
disabled.

Place a memory card on the tray 2 with the gold-coloured contacts facing downwards.

3

Tray 1

Gently press the memory card into the tray to secure it.

4

If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.

Insert the tray back into the tray slot.

5

•

If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.

•

Fully insert the tray into the tray slot to prevent liquid from entering your device.

Tray 2

22

Basics

Removing the memory card

Before removing the memory card, first unmount it for safe removal.

Launch the

→

SD card

Insert the ejection pin into the hole next to the tray to loosen the tray.

1

Pull out the tray gently from the tray slot.

2

Remove the memory card.

3

Insert the tray back into the tray slot.

4

Settings

→

UNMOUNT

Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.

app and tap

.

Device maintenance

→

Storage

→ →

Storage settings

Formatting the memory card

A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.

Launch the

→

SD card

Settings

→

Format

Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.

app and tap

.

Device maintenance

→

Storage

→ →

Storage settings

23

Basics

Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.

When you turn on your device for the first time or after performing a data reset, follow the on­screen instructions to set up your device.

To turn off the device, press and hold the Power key, and then tap

Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.

Power off

.

Restarting the device

To restart the device, press and hold the Power key, and then tap

If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.

Volume Down key

Restart

Power key

.

Emergency mode

You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.

Activating emergency mode

To activate emergency mode, press and hold the Power key, and then tap

The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.

Deactivating emergency mode

To deactivate emergency mode, tap →
hold the Power key, and then tap

Emergency mode

Turn off Emergency mode

.

Emergency mode

. Alternatively, press and

.

24

Basics

Initial setup

When you turn on your device for the first time or after performing a data reset, follow the on­screen instructions to set up your device.

The initial setup procedures may vary depending on the device’s software and your
region.

Turn on the device.

1

Select your preferred device language and select .

2

Select a language.

Select a Wi-Fi network and connect to it.

3

If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.

Follow the on-screen instructions to proceed the initial setup.

4

Set a screen lock method to protect your device. You can protect your personal

5

information by preventing others from accessing your device. To set the screen lock
method later, tap

No, thank you

.

25

Basics

Sign in to your Samsung account. You can enjoy Samsung services and keep your data

6

up to date and secure across all of your devices. Refer to Samsung account for more
information.

Select features you want to use and complete the initial setup.

7

The Home screen will appear.

26

Basics

Samsung account

Introduction

Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website. Once your
Samsung account has been registered, you can keep your data up to date and secure across
your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see
tips and tricks from Samsung Members, and more.

Create your Samsung account with your email address.

To check the list of services that can be used with your Samsung account, visit

account.samsung.com. For more information on Samsung accounts, launch the

and tap

Cloud and accounts

→

Accounts

→

Samsung account

→ →

Help

.

Registering your Samsung account

Registering a new Samsung account

If you do not have a Samsung account, you should create one.

Launch the

1

Samsung account

Alternatively, launch the

Tap

2
3

CREATE ACCOUNT

Follow the on-screen instructions to complete creating your account.

Settings

.

app and tap

Settings

.

Cloud and accounts

app and tap .

→

Accounts

→

Add account

Settings

app

→

27

Basics

Registering an existing Samsung account

If you already have a Samsung account, register it to the device.

Launch the

1

Samsung account

Alternatively, launch the

Tap

2
3

4
5

SIGN IN

Enter your email address and password, and then tap

If you forget your account information, tap
account information when you enter the required information.

Read and agree to the terms and conditions and tap

Tap

DONE

Settings

.

to finish registering your Samsung account.

app and tap

.

Settings

Cloud and accounts

app and tap .

Find ID

or

AGREE

Removing your Samsung account

→

Accounts

SIGN IN

Reset password

.

.

→

Add account

. You can find your

→

When you remove your registered Samsung account from the device, your data, such as
contacts or events, will also be removed.

Launch the

1

Tap

2

Tap

3

Samsung account

REMOVE

Settings

, enter your Samsung account password, and then tap

app and tap

→ →

Remove account

Cloud and accounts

.

→

Accounts

.

REMOVE ACCOUNT

.

28

Basics

Transferring data from your previous device

You can restore your data, such as images, contacts, messages, and apps from Samsung
Cloud. You can also copy them from your previous device via Smart Switch.

•

This feature may not be supported on some devices or computers.

•

Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.

Smart Switch

Transfer data between mobile devices via Smart Switch. To use Smart Switch, launch the

Settings

download it from

app and tap

Galaxy Apps

Cloud and accounts

or

Play Store

→

Smart Switch

.

. If you do not have the app,

Transferring data from a mobile device

Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.

On the previous device, launch Smart Switch.

1

If you do not have the app, download it from

On your device, launch the

2

Place the devices near each other.

3

Settings

Galaxy Apps

app and tap

29

or

Play Store

Cloud and accounts

.

→

Smart Switch

.

Basics

On the previous device, tap

4

On your device, tap

5

Follow the on-screen instructions to transfer data from your previous device.

6

WIRELESS

WIRELESS

→

RECEIVE

→

SEND

.

and select the previous device type.

Transferring data using external storage

Transfer data using external storage, such as a microSD card.

Transfer data from your previous device to external storage.

1

Insert or connect the external storage device to your device.

2

On your device, launch the

3

→

EXTERNAL STORAGE

Settings

→

RESTORE

app and tap

.

Cloud and accounts

→

Smart Switch

Follow the on-screen instructions to transfer data from external storage.

4

30