Have questions about your Prepaid phone?
You’re in the right place.
Find out how to set up and use your phone, access special features, get
help and lots more. We’re here to help.
About your phone
Camera
Volume
Recent apps
About your phone
Power button
Back
Home
NOTE: Devices and software are constantly evolving - screen images and
icons you see here are for reference only.
2
About your phone
Camera
Flash
USB/Charger port
3
Bixby
Bixby allows you to quickly set reminders, create voice dictation, search
and access content on your phone and on the Internet.
To launch Bixby, from the home screen, swipe right.
About your phone
NOTE: For more information about Bixby, visit samsung.com/us/support/
owners/app/Bixby.
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Setting up your phone
Your phone already has a SIM card installed.
Step 1. Removing the back cover
Locate the cover release slot and carefully pull the cover off.
Setting up your phone
Optional: Insert a microSD card
If you have a microSD card, slide the card into the microSD card slot with
the gold contacts facing down.
NOTE: The microSD card is sold separately.
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Step 2. Inserting the battery
Insert the battery, making sure the gold contacts line up. Press down
gently to secure.
Step 3. Replacing the back cover
Replace the cover by pressing down along the edges to secure.
Setting up your phone
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Step 4. Charging your phone
Before turning on your phone, charge it fully.
Insert the small end of the USB cable into the
phone. Insert the larger end into the charger
and plug it into an outlet.
WARNING: Use only charging devices and
batteries that are approved by Samsung.
Samsung accessories are designed for your
device to maximize battery life. Using other
accessories may void your warranty and may
cause damage.
Setting up your phone
Step 5. Turning your phone on/o
To turn your phone on, press and hold the
Power/Lock button.
NOTE: The first time you turn on your phone, you will need to activate it. See the Activate
your phone guide included in the box.
To turn your phone off, press and hold the
Power/Lock buttonand follow the onscreen
instructions.
Locking/unlocking your screen
To turn on your screen, press the
Power/Lock button. Then swipe up on
the screen to unlock it.
To turn off your screen and prevent
accidental key presses, press the
Power/Lock button.
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Using your phone
Touch screen tips
Use touch gestures to move around the screen, open menus, select
items, zoom in and out of web pages and more.
There are several touch gestures recognized by your phone:
• Swipe—Quickly slide your finger in any direction
• Drag—Touch and hold an item and move it to a new position
• Double tap—Quickly tap the screen twice to zoom in/out on a web
page or picture.
• Multi-touch—Pinch or spread your thumb and index finger
to zoom in or out.
Home screen mode
You can select one of the two modes:
• Standard mode is for users who are familiar with Android.
• Easy mode is a simplified experience for the first-time Android user.
1. > From the home screen, swipe up, and tap Settings >
Display > Easymode.
2. Choose the mode you want to use and tap Done.
NOTE: Instructions in this guide are written for Standard mode.
Using your phone
Standard modeEasy mode
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Verizon Cloud
Verizon Cloud offers secure online storage to back up your contacts and
sync them with your other Cloud-connected devices.
For more information, visit vzw.com/cloud.
Making a call
1. From the home Screen, tap the Phone icon.
2. Tap the Keypad icon.
Using your phone
3. Enter the number you want to call, or the first letters of the contact’s
name and select the contact.
4. Tap the Call icon to place the call.
Receiving a call
• Drag to answer an incoming call.
• Drag to reject and route the call to your voicemail.
• Tap to end a call.
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Setting up your Voicemail
1. Dial *86 and press Send.
2. When you hear a greeting, press # to interrupt.
3. Follow the setup instructions.
Checking your Voicemail
From your phone:
1. Dial *86 and press Send.
2. Follow the instructions.
From other phones:
1. Dial your wireless number.
2. When you hear the greeting, press # to interrupt.
3. Follow the instructions.
NOTE: Voice mailboxes not set up within 45 days will be cancelled.
Your voice mailbox is not password protected until you create a
password by following the setup tutorial. Voicemail may not be available
in some areas. Follow the setup instructions to password-protect your
Verizon Wireless Voice Mailbox. Airtime and other charges are incurred
when using voicemail from your wirelessphone. Mobile to Mobile
Calling minutes do not apply to voicemail retrievals; you will be charged
to maintain your connection tovoicemail. Verizon Wireless is not
responsible for missed messages or deletions of messages from your
Voice Mailbox, even if you havesaved them.
Using your phone
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Services and features
Calling features
• Domestic Long Distance
• Domestic Roaming
• 411 Search
• Caller ID
• Caller ID Blocking
• Call Waiting
• 3-Way Calling
• Call Forwarding
Text messaging*
1. > From the home screen, tap Messages > Compose.
2. Enter the recipient name or number and then tap the name or
number.
3. Tap STA RT and enter your message.
• Tap to add an attachment.
• Touch and hold to create an audio message.
Services and features
• Tap to add a sticker or a GIF.
4. Tap to send your message.
NOTE: Messages to participating networks in Mexico, Canada and
Puerto Rico are charged at domestic rates.
* Additional and Unlimited Texting applies when sending and receiving (i)
Instant Messages, Text Alerts and Picture Messaging Portal Messages;
(ii) messages with non–Verizon Wireless customers in the U.S. or
participating networks in Mexico, Canada and Puerto Rico; or (iii) via
email. Unlimited Texting also includes Mobile to Mobile Messages with
Verizon Wireless customers. For Additional Texts, overage messaging
rates default to those of your Calling Plan. Premium Messaging
programs, International Messaging and International Roaming not
included. Compatible device required for text, picture and/or video
messaging. Data charges will apply for sending and receiving picture and
video messages.
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