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ITP-5112L
User Manual
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Samsung ITP-5112L User Manual

ITP-5112L
IP Keyset
User Guide
ITP-5112L User Guide
For
OfficeServ™ 100, OfficeServ™ 500,
OfficeServ
™ 7000 Series
05/2006
Copyright 2006 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording, taping,photocopying or information retrieval systems— without express written permission of the publisher of this material.
Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
TABLE OF CONTENTS
ABOUT THIS BOOK ....................................................................................1
THINGS YOU SHOULD KNOW ................................................2–8
ASSEMBLING YOUR KEYSET ........................................................9
ITP-5112L SETUP ........................................................................................10
Initializing the ITP-5112L............................................................................................................10
IP Setup Menu................................................................................................................................10
Menu Structure ..............................................................................................................................11
Navigating the Menus ................................................................................................................12
Setting the Network Parameters ............................................................................................12
OUTSIDE CALLS
Making an Outside Call ..............................................................................................................16
Dialing from the Outgoing / Incoming Menu....................................................................17
Dialing the Most Recent Outgoing / Incoming Number ..............................................17
Making Calls from the Call Log ................................................................................................17
Answering a Call ..........................................................................................................................17
Universal Answer ..........................................................................................................................18
Recall Dial Tone ............................................................................................................................18
Sending a Flash..............................................................................................................................18
Busy Line Queuing with Callback ..........................................................................................18
Canceling Callback........................................................................................................................19
INTERCOM CALLS
Calling Other Stations ................................................................................................................20
Dialing the Most Recent Outgoing / Incoming Number................................................20
Answering Intercom Calls..........................................................................................................20
Voice Announce Mode................................................................................................................20
Auto Answer Mode ......................................................................................................................21
Busy Station Callback ..................................................................................................................21
Busy Station Camp-On................................................................................................................21
Calling your System Operator ..................................................................................................22
CALL PROCESSING
System Hold ....................................................................................................................................23
Exclusive Hold ................................................................................................................................23
Remote Hold ..................................................................................................................................23
Hold Recall ......................................................................................................................................24
Consultation Hold ........................................................................................................................24
Retrieving Calls Held at Another Station..............................................................................24
Transferring Calls ..........................................................................................................................25
Transfer with Camp-On ..............................................................................................................25
Transfer to Voice Mail ..................................................................................................................26
Call Waiting......................................................................................................................................26
Conference Calls............................................................................................................................26
Conference Splitting....................................................................................................................27
Conference Groups ..............................................................................................................27–28
Forwarding Calls ....................................................................................................................28-29
Call Forward Options ..................................................................................................................29
Station Call Pickup........................................................................................................................30
Group Call Pickup..........................................................................................................................30
My Group Pickup ..........................................................................................................................30
Privacy Release ..............................................................................................................................30
DIALING FEATURES
Speed Dialing ................................................................................................................................31
Programming Personal Speed Dial Numbers ....................................................................32
One Touch Speed Dialing ..........................................................................................................33
Directory Dialing ..........................................................................................................................33
Last Number Redial ......................................................................................................................34
Manual Retry with Redial ..........................................................................................................34
Save Number with Redial ..........................................................................................................34
Automatic Redial/Retry ..............................................................................................................35
Pulse to Tone Changeover ........................................................................................................35
Memo Redialing ............................................................................................................................35
PAGING AND MESSAGING
Making an Internal Page ............................................................................................................36
Making an External Page............................................................................................................36
All Page ............................................................................................................................................36
Meet Me Page ................................................................................................................................36
Call Park and Page ........................................................................................................................37
Messages—Set and Cancel ......................................................................................................38
Returning Messages ....................................................................................................................38
Programmed Messages ..............................................................................................................39
CONVENIENCE FEATURES
Do Not Disturb ..............................................................................................................................40
One Time DND ..............................................................................................................................40
Mute ..................................................................................................................................................40
Background Music ........................................................................................................................40
Established Call Pick-Up ............................................................................................................41
Appointment Reminder/Alarm Clock....................................................................................41
Door Phone Calls ....................................................................................................................43-44
Executive/Secretary Hotline......................................................................................................44
Group Listening ............................................................................................................................46
Account Codes ..............................................................................................................................46
Locking Your Keyset ....................................................................................................................46
Manual Signalling ........................................................................................................................47
Off-Hook Voice Announce ........................................................................................................47
OHVA Block......................................................................................................................................48
OHVA Reject ....................................................................................................................................48
In Group/Out of Group ..............................................................................................................48
CUSTOMIZING YOUR KEYSET
AME Password................................................................................................................................49
Auto Camp-On ..............................................................................................................................49
Select Ring Tone ............................................................................................................................50
Change Your Passcode ................................................................................................................50
Set Answer Mode (Intercom)....................................................................................................51
Set Answer Mode (CO)................................................................................................................51
Automatic Hold..............................................................................................................................51
Headset Operation ......................................................................................................................52
Hot Keypad......................................................................................................................................52
Key Confirmation Tone................................................................................................................53
Rejoining a Page............................................................................................................................53
Ring Preference..............................................................................................................................53
Auto Answer CO Calls..................................................................................................................54
Display Speed Dial Name ..........................................................................................................54
Caller ID Review All ......................................................................................................................55
Secure OHVA ..................................................................................................................................55
DISPLAY FEATURES
Directory Information ................................................................................................................ 56
Call Log ............................................................................................................................................56
Dial by Name ..................................................................................................................................57
Call Progress Displays..................................................................................................................57
Display Number Dialed ..............................................................................................................58
Call Duration Timer ......................................................................................................................58
Auto Timer ......................................................................................................................................58
Timer Function ..............................................................................................................................58
Viewing Message Indications ..................................................................................................59
Personal Speed Dial Names ......................................................................................................59
Station Names................................................................................................................................59
Managing Key Assignments ....................................................................................................59
LCR with Clear................................................................................................................................60
Backspace with LCR......................................................................................................................60
Text Messaging ......................................................................................................................60–61
CALLER ID ............................................................................................................62
Selecting your Caller ID Display ..............................................................................................62
Viewing the Next Caller ID Call................................................................................................62
Saving the Caller ID Number....................................................................................................62
Redialing a Saved Caller ID Number......................................................................................62
Storing a Caller ID Number ......................................................................................................63
Inquire Caller ID Park/Hold Info ..............................................................................................63
Reviewing Past Caller ID Calls ..................................................................................................64
APPLICATION PROGRAM MENUS ........................................65
PhoneBook......................................................................................................................................65
E-Diary ..............................................................................................................................................65
Message............................................................................................................................................66
Sound/Screen ................................................................................................................................67
Call Forward....................................................................................................................................67
Setup ................................................................................................................................................67
My Phone ........................................................................................................................................69
SVMi E-Series....................................................................................................70
Accessing your Mailbox..............................................................................................................71
SVMi E-Series Subscriber Services Menu Diagram ....................................................72–73
Getting Started .............................................................................................................................74
Listen to your Messages.............................................................................................................74
Subscriber Services Menu .........................................................................................................74
Listening to Old or New Messages ........................................................................................75
Group New or Old Messages....................................................................................................76
Record and Send a Message ....................................................................................................76
Access Manager ............................................................................................................................77
Personal Greetings ......................................................................................................................79
Mailbox Administration..............................................................................................................81
Message Broadcast ....................................................................................................................83
Personal Services ........................................................................................................................84
Personal Administration Settings ..........................................................................................85
Keyset User Features ..................................................................................................................86
Shortcuts ........................................................................................................................................88
Interactive Displays......................................................................................................................88
PERSONAL SPEED DIAL NUMBERS ............................89–90
ABOUT THIS BOOK
Samsung’s new OfficeServ technology keyset model ITP-5112L is part of the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series.
The ITP-5112L IP keyset represents a new concept of Internet phone,in that it uses an IP address to Send/Receive voice and data. For voice communications, the ITP­5112L uses the data network line already in place in most offices and increasing number of homes.
The ITP-5112L IP keysets also incorporate a large LCD color screen, which provides important information for the user,to make using the keyset easier and more con­venient.
Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy,as you may need to look up instructions for infrequently used features.
This book is written based on factory default settings, for the feature access codes. Sometimes, due to programming requirements, these codes may be changed. If you find that a feature code does not work as described in this book, please con­tact your installation and service company to determine the correct code.
1
THINGS YOU SHOULD KNOW
USER ORIENTATION
The ITP model telephones are called “IP keysets”. The IP keyset incorporates but­tons or “keys” that are used to access or activate the many features of your office phone system. The lower five buttons (ten total) that reside on either side of the Large Display screen are programmable buttons. This means they can be pro­grammed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable buttons.
The top button on either side of the Large Display Screen scrolls through the var­ious levels of the programmable button display screens.
Lines from the telephone company are “C.O. lines”. Calls on these lines are referred to as “outside calls”. Your system can have individual C.O. line buttons or lines may be assigned to groups. When they are in a group, you access a line by dialing an access code or pressing a route button.For example, dial 9 or press a “LOCAL”but­ton to get a local outside line. If Least Cost Routing is used, pressing the “LCR”but­ton will automatically select a preprogrammed C.O. line according to what digits are dialed.Each line in the system is numbered, beginning with 701, then 702,703, etc.
Direct Station Selection (DSS) buttons are programmed to ring specific stations. You can press a DSS button instead of dialing the extension number.
The 5112L keyset provides distinctive ring patterns:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring tone repeated.
FULL DUPLEX SPEAKERPHONE
All ITP keysets are speakerphones. Pressing the SEND button will answer an incoming call on the speakerphone. Pressing the END button will release the call on the speakerphone.
Switching from the handset to the speakerphone is easy. Press the SPEAKER but- ton and hang up the handset.
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TERMINAL STATUS INDICATOR
The terminal status indicator light is positioned on the top right corner of the key­set above the display.The terminal status indicator is a tri-colored (red, green, and amber) light that provides greater visibility of your keysets status than the indi­vidual button LEDs. The terminal status indicator provides the following indica­tions:
• Busy/Off Hook Steady Red
• Intercom Ring Flashing Red
• Outside Call Ring Flashing Blue
• Recall Ring Flashing Amber
• Message Waiting Flashing Red
• Do Not Disturb Fast Flash Red at 1 Second Intervals
SELECT BUTTONS
The 5112L keysets incorporate twelve select buttons. These buttons are posi­tioned six on either side of the LCD screen.
The top left and right buttons are used to page up and page down screens.
The remaining five buttons on either side of the display are programmable. There are ten programmable buttons per programmable feature screen,with the excep­tion of the last screen, which has nine programmable buttons.The total program­mable buttons per 5112L station is ninety-nine.Any system feature or function can be assigned to these buttons.
VOLUME CONTROLS
The 5112L keysets use the UP and DOWN buttons to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening.These three levels will be stored in memory until changed. If background music is turned on at your keyset, the vol­ume buttons will also control the level of music. The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume buttons.There are 16 levels for each volume setting.The volume of off-hook ring is controlled by a user-programmable setting.
3
SCREEN BUTTON
The 5112L incorporates a SCREEN button. This button allows you to choose your keyset’s idle screen display. The default is CALENDAR. The options are STATION FIXED FEATURE buttons (two levels), or STATION PROGRAMMABLE buttons (ten levels).
NOTE:
From the default CALENDAR screen:
• Press the SCREEN button once to access the STATION PROGRAMMABLE BUTTON SCREEN #1. Press the DOWN arrow associated with the top left soft key and you will advance to STATION PROGRAMMABLE SCREEN #2. Each additional press of the DOWN arrow will advance you through the screens, until you reach SCREEN #10. Press the UP arrow associated with the top left soft key to return to the previous screen. Each additional press of the UP but- ton will move you back towards the main screen.
• Press the SCREEN button twice to access the SOFT MENU SCREEN #1. Press the DOWN arrow associated with the top left soft key and you will advance to SCREEN #2.
CONFERENCE BUTTON
The CONFERENCE button allows the user to set up a call with up to five parties (station or trunk).
TRANSFER BUTTON
TRANSFER is used to send any call to another extension in one of two ways. You
can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.
HOLD BUTTON
The HOLD button maintains the call at your keyset, while enabling you to call other stations or consult coworkers in confidence.
SPEAKER BUTTON
The SPEAKER button allows you to have a conversation from the keyset without lifting the handset.
4
SCROLL BUTTON ASSEMBLY
The scroll button is actually a type of thumbwheel assembly. You may use it to scroll through the station screens. Rolling the SCROLL BUTTON DOWN (towards the navigation button) will advance you through the multiple SOFT MENU and STATION PROGRAMMABLE button screens. Rolling the SCROLL BUTTON UP (towards the station display) will bring the cursor back towards the Main Screen. By scrolling up or down, you cause the cursor to move back and forth through the screens in the same manner as the UP/DOWN arrows on the top SELECT BUT-
TONS work.
NAVIGATION BUTTON
The 5112L keysets incorporate a Navigation Button. This button is designed to assist the user in activating and using various station features, more easily.These features include Outgoing Call Log,Incoming Call Log,Speed Number Search, Call Forward Assign and Alarm Assign.
With the NAVIGATION BUTTON, the station user is no longer required to enter station level programming to activate these frequently used features. A few but­ton presses and these features are activated.
The NAVIGATION BUTTON is divided into separate feature buttons. These but- tons are described below.
• MENU BUTTON: This button displays the station feature main menu,which is configured in icons, so that the users can easily utilize various settings and helpful functions.
• SEND BUTTON: If the station is programmed for Enblock Dial Mode, when dialing an outside telephone number or internal station number, you must press the SEND button to initiate the call. This button is also used when reviewing recently received or called numbers and answering incoming calls.
The SEND button operates as the ANS portion of the ANS/RLS button. An ANS/RLS button may be assigned to the station as a programmable button.
• ENTER BUTTON: This button is used to select a menu option, or to save changes made to a menu or submenu option.
• DIRECTION BUTTON: The DIRECTION BUTTON is the donut shaped ring, which surrounds the ENTER button.This button is used to navigate within the menus.There are directional arrows stenciled into this button, which indicate which direction the cursor will be moved.
5
Note that the DIRECTION BUTTON has four icons,at the top, bottom, left and right of the ENTER button. These icons are used to navigate directly to
particular programming options from the CALENDAR screen.
Pressing the top (INFO) icon will take you directly to the STATUS INFO SCREEN. The bottom (TONE) icon will take you to the Sound/Screen Menu.
The left side (MESSAGE) icon will take you to the Text Message Menu. The right side (PHONE) icon will take you to the PhoneBook Menu.
• END BUTTON: This button is used to disconnect a call after a conversation or to move to the initial screen.
The END button operates as the RLS portion of the ANS/RLS button. An ANS/RLS button may be assigned to the station as a programmable button.
• CANCEL BUTTON: This button is used to erase any characters or numbers entered by the dial button or to move to the previous screen.
After pressing the MENU button,use the direction button to highlight the desired menu icon.For multiple screen options,the UP/DOWN arrows at the either side of the top of the LCD may be used to scroll on a per page basis. Press ENTER to access that menu. To navigate within the menu, you may scroll to the desired option/function, dial the associated option function number or press the associ­ated select button on either side of the display.
Press the END button to exit programming.
FEATURE ACCESS CODES
This user guide is written based on the default access code for using system fea­tures. If the system numbering plan has been changed some of the access codes may not be correct.Your installing company can inform you the correct codes.
6
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already familiar to you.
7
ITP-5112L KEYSET
Color LCD Panel
Displays a large quantity of information so that the users can easily
Volume Button
Used to adjust the volume of the handset, speakerphone, ringer,back­ground music and page.
Screen Button
Dial Button
Speaker Button
For handsfree operation and ringing.
Select Button (6)
Hold Button
Used to save a call without hanging­up on the current call.
search.
Select Buttons (6)
To select a specific item the user can simply press the Select button next to the item.
Status Indicator
Used to provide your keyset status.
Scroll Button
Navigation Button
Microphone Button
Conference Button
Used to make a calls of up to 5 parties.
Transfer Button
8
ASSEMBLING YOUR KEYSET
• Place the keyset face down on a flat surface.
• Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in.
• Plug the handset cord into the jack marked with the symbol.
• Route the handset cord out the RIGHT side of the keyset as you look at it face down.
• Plug an eight-conductor ethernet cable, from the wall, into the jack marked LAN on the back of the keyset.(Connect the ITP keyset to any port on the local network).
• If your ITP will share LAN connection with a PC, plug an eight-conductor eth­ernet cable, from the PC, into the jack marked PC on the back of the keyset.
• Plug the power connector, from the power adapter provided, into the power jack on the back of the keyset. The power adapter is not required if the ITP is connected to a LAN connection that provides power over the ethernet. The ITP-5112L supports the power over ethernet feature when it is connected to a IEEE 802.3af compliant LAN switch or power injector port.
IMPORTANT NOTES:
• Be careful not to connect the Network LAN cable into the PC connector of the phone.
• To prevent damaging the keyset, only use the Power Adapter that came with the 5112LD keyset.
• This manual assumes that the ITP keysets are connected to a functioning local IP network. The local IP network must be able to communicate with the MCP and MGI card in the OfficeServ 100, OfficeServ 500, or in the OfficeServ 7000 Series systems over IP. This is assumed regardless of whether the IP keyset is on a local or remote network.
• Before using your ITP-5112L phone, press the MENU button, select Sound/Screen, then select option 8,“Screen Saver”.If you choose “User Define”, you can set the time period for the Power Save Mode to occur or you can select the interval the Power Save Mode occurs.During Power Save Mode the screen will turn off.
9
ITP-5112L SETUP
INITIALIZING THE ITP-5112L
Initially the ITP-5112L IP keyset will need to be setup to operate within the users network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change. The option chosen via scroll button will be highlighted.
The station numbers will be automatically set by the OfficeServ 100, the OfficeServ 500, or the OfficeServ 7000 Series systems once the necessary infor­mation has been entered into the IP keyset. Enter ID and password of the server, as described below to register the phone.
See your system administrator for specific Network and Server addresses. The addresses necessary to set up the ITP-5112L are:
• IP Address of Station
• Network Gateway Address
• IP Address of System’s MCP
• User ID
• Password
IP SETUP MENU
To get to the SETUP MODE unplug the power cord from the ITP. Press and hold the MENU button while you plug power back into the phone. Release the MENU button when you see the SETUP SCREEN. If you have a PoE (Power over Ethernet) connection, the same procedure can be done by unplugging and plugging the Ethernet cable into the phone while pressing and holding the MENU button.
Once the CONFIGURATION MENU is dis- played, you can move to each menu in the Set Up by using the navigation buttons and [1]-[9] dial buttons of the ITP-5112L IP phone.
Configuration *1.System Easy Wizard
2.System Information
3.Network Setup
4.Load & Upgrade Setup
5.System Server Setup
6.Factory Reset
7.Reboot
• The UP and DOWN directions buttons in the navigation button assembly are used to move the highlighted bar up or down to the desired option.
• The LEFT and RIGHT buttons in the navigation button assembly are used to move the highlighted bar left or right, to the desired option, move to a sub menu and if a menu is at the last line, that menu option will be executed.
10
• The [0]-[9] dial buttons are used to directly choose a menu, or sub menu options.
• The [ENTER] button in the navigation button assembly is used when saving a modification.
• The [MENU] button in the navigation button assembly is used to to display the IP Setup Main Menu.
•The[END] button in the navigation button assembly is used when canceling or editing the modification, or existing programming.
•The[CANCEL] button in the navigation button assembly is used to go back to the previous screen or to delete the last digit of a displayed option value.
MENU STRUCTURE
The IP SETUP MENU is configured as follows:
1. SYSTEM EASY WIZARD
This option will guide you through setting up all required parameters for con­necting the ITP keyset to your system.
2. SYSTEM INFORMATION
1. Version Info: Provides boot rom, software, DSP, and hardware version
information.
2. Network Info: Displays network mode, IP address of phone, network, and
gateway information.
3. Netmask
4. Gateway
Note that items 2 to 4 are only displayed when setting Manual IP.
3. NETWORK SETUP
This menu allows you to individually setup the same parameters found in the Easy Wizard.
4. LOAD & UPGRADE SETUP
1. Upgrade TFTP Server:The IP address of the TFTP server containing the ITP
software.
2. Upgrade Start: Starts the ITP software upgrade process.
5. SYSTEM SERVER SETUP
1. Server IP Address: The MCP’s IP address.
2. Server ID: The ID assigned to your ITP (see your phone administrator for
this information).
3. Server Pass:The password assigned to your ITP (see your phone adminis-
trator for this information).
11
6. FACTORY RESET
This option resets ITP to factory default settings.
7. REBOOT
This option reboots the ITP.
NAVIGATING THE MENUS
When programming within various menu options,information can be entered via the dial pad keys using [0]-[9] and [✱✱] dial keys, as well as utilizing the navigation button assembly.
The button used for editing and their features are summarized below.
TON FEATURES
BUT
Left and Right ......................To move a cursor (highlighted area) or to erase what is
entered.
Enter ........................................To save the current setting and end programming.
End............................................To cancel the current programming and return to the
Main Menu.
Cancel......................................To move back to the previous screen or delete the last
digit of the displayed option value.
[✱✱] ............................................To enter [.] between IP address fields.
[0]-[9] ......................................To enter numerical values.
SETTING THE NETWORK PARAMETERS
Utilize the following programming steps to program the ITP-5112L IP keyset to operate within the users network.
System Easy Wizard
By selecting this option, the System Easy Wizard can guide you through setting up your network parameters.If you want to set up these parameters individually,fol­low the instructions below.
Network Parameter Setup
From the Configuration Main Menu, select [3. Network Setup] to set or modify the network parameters. The LCD will display the Network Setup screen.
12
Network Setup
1.Manual IP
2.DHCP
3.PPPoE
•If [1. Manual IP] is selected, the user must enter the IP address, subnet mask, and gateway value for the customer network that the 5112L resides on.
•If[2.DHCP] is selected,the IP address, subnet mask,and gateway value will be set to the default values automatically. (Choose this option only if a DHCP server is available on the local network).
• [3.PPPoE] (Point to Point Power over Ethernet):This option is selected in some cases when connecting directly to ISP (Internet Service Provider) equipment without going through a local LAN. If so, you must enter the username/pass­word assigned to you by the ISP to authenticate your internet connection.
Setting IP Manually
If [1. Manual IP] is selected the Network Setup sub menu will be displayed.
Network Setup
1.IP
2.Subnet
3.Gateway
The user directly enters the IP address, subnet mask, and gateway,address as follows:
• If the [1. IP] menu is selected, the LCD will display the following message and the user can enter
IP Address xxx.xxx.xxx.xxx
the ITP’s address.
Check if there is any currently saved IP address of the phone on the LCD. If the IP address has not been set, the LCD displays nothing. The user can enter the IP address using [0]-[9] dial buttons and [✱✱] button can save that IP address by press­ing the [Enter] button of navigation button assembly.
• If the [2. Subnet] menu is selected, the user can enter a new Netmask IP address.
Subnet xxx.xxx.xxx.xxx
Check if there is any currently saved subnet mask address of the phone on the LCD. If the subnet mask address has not been set, the display will show nothing. Press any dial buttons from [0]-[9] and [✱✱] button to enter the subnet mask IP address and then save that subnet mask IP address by pressing the [Enter] button of navigation button assembly.
• If the [3. Gateway] menu is selected the user can enter a new gateway address.
Gateway xxx.xxx.xxx.xxx
The user can check if there is any gateway IP address of the phone that is current­ly saved on the LCD. If the gateway IP address has not been set, the LCD will show nothing. Use any dial buttons from [0]-[9] and [✱✱] button to enter the gateway IP address and save it by pressing the [Enter] button of navigation buttons.
NOTE: If DHCP mode is selected,the IP address, Netmask, and Gateway will not be displayed on the LCD.
13
Load and Upgrade Set/Modify
The fourth item [4. Load & Upgrade Setup] sets or modifies the IP phone’s soft- ware version. Use extreme caution when upgrading the keyset.
Select the [4. Load & Upgrade] item.The screen below is displayed.
1.TFTP Server Setup
2.Upgrade Start
• [1.TFTP Server Setup]: This option is used to enter the IP address of the TFTP Server which hosts the ITP software.
• [2.Upgrade Start]: When you select this option, the software from the TFTP server will be pushed to the ITP phone.
Registering and Authenticating the ITP to your System
The fifth item [5. System Server Setup] sets or modifies settings related to the registering the ITP to the MCP. Select the [5.System Server Setup]. The screen below will be displayed.
1.System Server
2.System ID
3.System Password
You can set/modify the IP address of the MCP at the [1. System Server] item. The screen below is displayed when you enter the item.The server IP is the IP address of the MCP.
Server IP Address xxx.xxx.xxx.xxx
You can confirm the current IP address of the authentication server at the LCD panel.The address is left blank if it is not set. Use the dial buttons from [0]-[9], and [] to set the IP address and press the [ENTER] button among the navigation but­tons to save and exit.
Next select the [2. System ID] item and the screen below will be displayed.
Phone ID xxxx
14
You must input the ID assigned to your ITP phone.See your phone system admin­istrator to get this value.Press the [ENTER] button to save and exit.
Finally, select the [3. System Password] item and the screen below will be dis­played.
Phone Password xxxx
You must input the password associated with your ID. See your phone system administrator to get this value.Press the [ENTER] button to save and exit.
Completion of Settings
From the Main Menu verify settings at the second item [2. System Information] after setting all of the above items. Select the seventh item [7.Reboot] to save all modified settings and reboot the ITP-5112L phone.
15
OUTSIDE CALLS
Note: When making calls, internal or outside calls, in order to access the program- mable button screens, press the SCREEN button. Then you can utilize either the SCROLL button or the UP/DOWN arrow (select) buttons on the display.
MAKING AN OUTSIDE CALL
IMPORTANT: Put phone in OVERLAP MODE:
• Press the MENU button.
• Select SETUP and then select DIAL MODE.
• Change it to OVERLAP. If your phone is not in OVERLAP mode you must always press the SEND button after dialing the digits to send the call.
• Lift the handset and press an idle outside line button,line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—lift the handset and dial the Trunk Group access code or sim­ply start dialing.
• Dial the telephone number or the Intercom number.
• Finish the call by replacing the handset. To disconnect a speakerphone call, press the END button.
NOTES:
1. You will receive No More Calls tone when you attempt to make a call and
there is no button available for that line.
2. If Least Cost Routing is enabled on your phone system, this button may
be labeled LCR or accessed by dialing an access code (usually 9).
3. If your system is programmed to require an authorization code before
making a call, dial plus a valid code before selecting a C.O. line.
4. If your system is programmed to require an account code before making
a call, press the ACCT button or dial 47 plus a valid bin number, press the ACCT button again and then select a C.O. line.
For more information on authorization and account codes, see your system administrator.
NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before dialing.
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DIALING FROM THE OUTGOING / INCOMING MENU
• From the station idle screen, press the MENU button and select PHONE­BOOK.
• Select OUTGOING CALLS or INCOMING CALLS from the submenu. These menus will store the last thirty calls made to and from the station.
• Press the select button on the display, associated with the number to redial or use the DIRECTION or SCROLL button to move the cursor to the desired number. Press the ENTER button to display the detailed information of the number.
• Press the SEND button to dial the number or press ENTER again.
DIALING THE MOST RECENT OUTGOING / INCOMING NUMBER
• Press the SEND button. The most recent call (Internal or External) to or from the station will be displayed.
• Continue to press the SEND button and the system will automatically dial the number for you.
MAKING CALLS FROM THE CALL LOG
The Station Call Log displays the last outgoing station, and incoming trunk calls. The total number of calls that can be displayed is 60.You may redial any of these calls from the Call Log.
• Press the SEND button to display the first page of the CALL LOG.
• Use the SCROLL button or the DIRECTION button to navigate to the desired number.Use the UP and DOWN arrows, associated with the top left and right soft keys to advance and return through the CALL LOG Screens.
• When the desired number is highlighted, press the SEND button.
• The number will be automatically dialed.
ANSWERING A CALL
• Lift the handset and you are automatically connected to the ringing call. See Ring Preference under Customizing Your Keyset—OR—press the SEND button
to automatically answer on the speakerphone.
• While a call is ringing in, the display will indicate the type of call coming in (station number and name, trunk number and name, etc.)
NOTES:
1. If a call is flashing at your keyset but not ringing, you must press the flashing button to answer.
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2. While a call is ringing in, press the SCREEN button to display the programma­ble button screen. This will enable you to view and invoke any of the station features that you may wish.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67—OR—press the UA button. This device can oper­ate in any one of the six different ring plans.
NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before dialing.
RECALL DIAL TONE
• Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH button to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line,this means that the line or group of lines is busy.
• Press the CALLBACK button, if programmed, or dial 44, you will hear confir­mation tone.
• Press the END button.
• When the line becomes free, the system will call you back.
• Lift the handset or press the SEND button to answer,wait for dial tone and dial the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds.If you have set a callback, the cursor associated with the CALLBACK button will be solid black.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.
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CANCELING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the CALLBACK button, will be solid black.
To cancel a callback:
• Press the CALLBACK button, if programmed, or dial 44.The display will show the callback details and an option to CLEAR the callback.
• Press the CLEAR button,or press the HOLD button.This will cancel the last set callback and display the next set callback, also with the option to CLEAR. This process is repeated until all callbacks are cleared from memory.
NOTE: If the Hot Keypad feature is turned off, you must first lift the handset or press the SPEAKER button before dialing.
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INTERCOM CALLS
CALLING OTHER STATIONS
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone.
• Finish the call by replacing the handset or pressing the END button.
NOTES:
1. If you have a DSS button assigned to an extension or station group,you may press this button instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
DIALING THE MOST RECENT OUTGOING / INCOMING NUMBER
• Press the SEND button.The most recent call (Internal or External to system) to or from the station will be displayed.
• Continue to press the SEND button and the system will automatically dial the number for you.
ANSWERING INTERCOM CALLS
• When your keyset rings,simply lift the handset—OR—press the SEND button to be connected to the calling station.
• Finished the call by replacing the handset or pressing the END button.
See Ringing Preference under Customizing Your Keyset.
VOICE ANNOUNCE MODE
When another station calls you, your keyset will sound a brief attention tone and you will hear the caller’s announcement.
• Press the SEND button to turn on the microphone and speak handsfree— OR—lift the handset to reply.
• To finish the call,replace the handset or press the END button.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set to ON.
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AUTO ANSWER MODE
When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call.
• Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset.
• To finish the call,replace the handset or press the END button.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set to ON.
BUSY STATION CALLBACK
When you call another station and receive a busy signal:
• Press the CALLBACK button, if programmed, or dial 44.
• When the busy station becomes free, your keyset will ring.
• Lift the handset or press the SEND button to call the now idle station.
NOTES:
1. A callback will be canceled if not answered within 30 seconds.If you have set a callback, the cursor associated with the CALLBACK button, will be solid black.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER or SEND button before dialing.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to wait for a callback:
MANUAL CAMP-ON
• Press the CAMP button or dial 45.
• The called station will receive off-hook ring tone repeated every few seconds and the cursor associated with the first available CALL button will flash black to indicate your call is waiting.
• Wait for the called party to answer.
• The called station must release its first call or place it on hold before answer­ing your camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available button to accept your call. Hang up or leave a message.
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2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.
AUTO CAMP-ON
When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station,you can set your phone for auto camp-on.
• With the handset on-hook, press TRANSFER and then dial 110.
• Dial 081 to turn ON auto camp-on or 080 to turn it OFF.
• Press TRANSFER to store your selection.
From the LCD:
• Press the MENU button.
• Scroll to CONFIG option and press ENTER.
• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option.
• Scroll to AUTO CAMPON option. Press ENTER to change status.
• Press CANCEL to return to main configuration screen—OR—press END to return to idle screen.
CALLING YOUR SYSTEM OPERATOR
• Dial 0 and press SEND button to call your system operator or group of opera­tors.
• If you want to call a specific operator, dial that person’s extension number.
NOTE:If the Hot keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
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CALL PROCESSING
SYSTEM HOLD
When you are connected to any call,press HOLD. The call will flash at the keyset. If this call appears on a line button at other keysets, it will flash at those keysets also.
• To take the caller off hold, press that button and the flashing LED will go steady again. Resume the conversation—OR—press the HOLD button. The flashing LED will go steady again and you will be connected to the call again. Resume the conversation.
NOTE:While on a call, pressing a line button, route button or flashing CALL button will automatically put your first call on hold and connect you to the new call. See
Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
• Press the HOLD button twice. The call will flash on your keyset and this line will show a steady indication on other keysets.
• To retrieve the call, press the flashing line button or press the HOLD button a third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station.
• Press TRANSFER and dial the station number (or press the appropriate DSS button)
• Press the HOLD button.This will place the call on system hold on an available CALL button or Line button at the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to the other party by press­ing the TRANSFER button (or the RETURN soft key in the display).
2. Intercom calls cannot be put on remote hold.
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