Samsung ITP-5107S, ITP-5121D, 5000 User Manual 2

OfficeServ 7100 USER INSTRUCTIONS

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TECHNICAL MANUAL TABLE OF CONTENTS APRIL 2007

TABLE OF CONTENTS

USER INSTRUCTIONS SECTION

PART DESCRIPTION PAGE

1 ENHANCED DISPLAY PROGRAMMING

1.1 OVERVIEW........................................................................................... 1.1

1.2 LOCKING YOUR KEYSET................................................................... 1.4

1.3 CHANGING YOUR PASSCODE ......................................................... 1.5

1.4 CALL FORWARDING .......................................................................... 1.6

1.5 SETTING YOUR ANSWER MODE ..................................................... 1.8

1.6 PROGRAMMING YOUR STATION’S NAME ....................................... 1.9

1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.11

1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.12

1.9 ADDING EXTENDERS TO KEYS ..................................................... 1.13

1.10 CHECKING STATION STATUS ........................................................ 1.14

1.11 CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.15

1.12 SETTING STATION ON/OFF OPTIONS .......................................... 1.16

1.13 SELECTING A RING TONE .............................................................. 1.19

1.14 ALARM REMINDER ........................................................................... 1.20

1.15 STATION VOLUME ............................................................................ 1.21

1.16 SETTING A PROGRAMMED MESSAGE .......................................... 1.23

1.17 ALARM REMINDER WITH MESSAGE ............................................. 1.24

1.18 CALLER ID DISPLAY ......................................................................... 1.25

2 ITP-5112L USER GUIDE

3 ITP-5121D USER GUIDE

4 ITP-5107S USER GUIDE

5 DS 5000 SERIES USER GUIDE

6 iDCS KEYSET USER GUIDE

7 STANDARD TELEPHONE USER GUIDE

8 SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE

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PART 1. ENHANCED DISPLAY PROGRAMMING

1.1 OVERVIEW

• iDCS KEYSETS

This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special

functions during programming. When required, these keys will be referred to by the names described in the diagram.

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This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions

during programming. When required, these keys will be referred to by the names described in the diagram.

• ITP and DS 5000 Series Keysets

This diagram illustrates the keys on an ITP 5021-D keyset. The ITP and DS 5000 keysets have keys that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.

A B C D E F

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1.2 LOCKING YOUR KEYSET

You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return.

ACTION DISPLAY

1. Press the transfer key followed by 100 Display shows

2. Enter your passocde Default is 1234

3. Enter 1 for locking outgoing calls (Internal calls will still be allowed).

4. Enter 2 for locking all calls (Internal and

external calls will not be allowed).

5. Enter 0 to unlock your phone.

6. Press the transfer key to save and exit

[201] STN LOCK PASSCODE:_

[201] STN LOCK UNLOCKED

[201] STN LOCK LOCKED OUTGOING

[201] STN LOCK LOCKED ALL CALLS

[201] STN LOCK UNLOCKED

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1.3 CHANGING YOUR PASSCODE

Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature.

NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.

ACTION DISPLAY

1. Press the transfer key followed by 101 Display shows

2. Enter the existing passcode (default = 1234)

3. Enter the new passcode

4. Reenter the new passcode to verify the number If reentered correctly, display shows

5. Press the transfer key to save and exit

[201] PASSCODE OLD CODE:_

[201] PASSCODE OLD CODE:****

[201] PASSCODE NEW CODE:_

[201] PASSCODE VERIFY :SUCCESS

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1.4 CALL FORWARDING

The OfficeServ 7100 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered.

The OfficeServ 7100 system allows four types of call forwarding: FORWARD ALL, FORWARD NO ANSWER, FORWARD BUSY, and FORWARD DND. There is an additional option, FORWARD BUSY/NO ANSWER, that allows both of these options to be activated at the same time, provided that destinations have been entered for both. The destinations for all these forwards can be either an internal number or an external number.

0 = FORWARD CANCEL 3 = NO ANSWER 1 = ALL CALL 4 = BUSY/NO ANSWER

2 = BUSY 5 = FORWARD DND

0 = FORWARD CANCEL This option will cancel any call forwarding set in MMC

102. It will not remove the programmed destination and

1 = ALL CALL This option, when set, will forward all calls to the

2 = BUSY This option, when set, will forward calls to the

3 = NO ANSWER This option, when set, will forward calls to the

4 = BUSY/NO ANSWER This option will activate both the BUSY option and the

5 = FWD DND This option will forward all calls to the programmed

ACTION DISPLAY

1. Press the transfer key followed by 102

Display shows

will not override any preset forward settings in MMC 316.

programmed destination. If the programmed destination is a station then that station can call the forwarded station to put calls through.

programmed destination when the forwarded keyset is busy.

programmed destination if the forwarded station does not answer a call before the forward no answer timer in MMC 502

NO ANSWER option at the same time.

destination whenever the forwarded station goes into DND.

expires.

[201] FORWARD 0:FORWARD CANCEL

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2. Dial 0 – 4 to select forward type

OR Press UP or DOWN to select forward type and press RIGHT soft key to move cursor

3. Dial destination number (e.g., 201)

OR Press UP or DOWN to select destination and press RIGHT soft key to move cursor

4. Dial 1 for YES, 0 for NO

OR Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step 2

5. Press the transfer key to store and exit

[201] FORWARD 1:ALL CALL:NONE

[201] FORWARD 1:ALL CALL:205

[201] FORWARD CURENTLY SET :YES

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1.5 SETTING YOUR ANSWER MODE

Each keyset can have its answer mode for intercom calls set to one of the following options:

RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.

AUTO—After giving a short attention tone, the station will automatically answer calls on the speakerphone. When a C.O. line is transferred to a station in Auto Answer, the screened portion of the call will be Auto Answer, but the keyset will ring when the transfer is complete if the user has not pressed the ANS/RLS key or lifted the handset.

VOICE—The station will not ring. After a short attention tone, callers can make an announcement. The called party must press the ANS/RLS key or lift the handset to reply.

ACTION DISPLAY

1. Press the transfer key followed by 103 Display shows

2. Dial 0, 1 or 2 to change the ring mode, e.g., 2 OR

Press UP or DOWN to select the ring mode

3. Press the transfer key to store and exit

[201] ANS MODE RING MODE

[201] ANS MODE VOICE ANNOUNCE

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1.6 PROGRAMMING YOUR STATION’S NAME

Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” four times to get the letter “S.” Press the number “2” once to get the letter “A.” Continue selecting characters from the table below to complete your message. Pressing the bottom left programmable key will change the letter from upper case to lower case. There are up to 11 characters that can be used. NOTE: When the character you want appears on the same dial pad key as the previous character, press the VOLUME UP or DOWN keys to move the cursor to the right or to the left.

• iDCS KEYSETS and ITP KEYSETS

COUNT 1 2 3 4 5

DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V DIAL 9 W X Y Z 9 DIAL 4 : = [ ]

The # key can be used for the following special characters: #, space, &, !, :, ?, ., %, $, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, " and ~.

1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

ACTION DISPLAY

1. Press the transfer key followed by 104

2. Enter the station name using the procedure

3. Press the transfer key to store and exit

Display shows

described above

[201] STN NAME

[201] STN NAME SAMSUNG

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1.7 PROGRAMMING PERSONAL SPEED DIAL

LOCATIONS

You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers. See your system administrator to determine the amount assigned to your station.

NOTE: Press button B for flash and button C for pause.

Display keyset users may want to hide some speed dial numbers so they will not show in the display. Before entering a telephone number, press button E. All digits after this will be hidden. Press button E again to begin displaying digits.

If your system uses rotary (or pulse) dialing C.O. lines, pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the D button is pressed again.

ACTION DISPLAY

1. Press the transfer key followed by 105 Display shows

If you have no speed dial bins,

the display will be as shown

2. Dial the location number (e.g., 05) OR

Press UP or DOWN to select the location

Press the right soft key to move cursor

3. Enter the trunk access code (e.g., 9) followed by the number to be dialed (e.g., 4264100)

Press the left soft key to return to step 2

4. Press the F button to access the next program OR Press the transfer key to save and exit

[201] SPEED DIAL 00:

[201] SPEED DIAL SPDBLK NOT EXIST

[201] SPEED DIAL 05:_

[201] SPEED DIAL 05:9-4264100_

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1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS

This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature. The directory dial feature allows the display keyset user to select a speed dial location by scanning its name. There are up to 11 characters that can be used.

ACTION DISPLAY

1. Press the transfer key followed by 106 Display shows

2. Dial the speed dial location (e.g., 01) OR

Use UP or DOWN to scroll through the location

numbers and use the right soft key to move the cursor

3. Enter the location name using the procedure described in Programming Your Station’s Name

4. Press UP or DOWN to move to the next location OR Press the F key to program speed dial numbers

5. Press the transfer key to store and exit

[201] SPEED NAME 00:

[201] SPEED NAME 01:_

[201] SPEED NAME 01:SAMSUNG_

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1.9 ADDING EXTENDERS TO KEYS

This program allows you to assign key extenders to make a general access feature key more specific. The feature keys that can have extenders are listed below:

FEATURE KEY DESCRIPTION EXTENDER

BOSS Boss and Secretary 1–4 DP Direct Pickup Extension or station group number DS Direct Station Select Any extension number FWRD Call Forward 0–5 GPIK Group Pickup 01–20 IG In/Out of Group Any group number you are part of MMPG Meet Me Page 0–9, 4 PAGE Page 0–9, 4 PARK Park (orbits) 0–9 RP Ring Plan 1–6 or HOLD for None SPD Speed Dial 00–49, 500–999 PMSG Programmed Message 01–13 DIR Directory PERS (1), SYS (2) or STN (3) VT Voice Mail Transfer Voice Mail Group (501–519) SG Station Group Any group number (500–519)

ACTION DISPLAY

1. Press the transfer key followed by 107 Display shows the first station

2. Enter the key number, e.g., 18 OR

Use UP and DOWN to scroll through the keys

Use the right soft key to move the cursor OR Press the key to be programmed

3. Dial the extender according to above table Press the right soft key to return to step 2

Press the transfer key to store and exit OR Press the speaker key to store and advance to the next program

[201] EXT (KTS) 01:CALL1 ¤

[201] EXT (KTS) 18:DS ¤

[201] EXT (KTS) 18:DS ¤DS207

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1.10 CHECKING STATION STATUS

This program displays the following attributes of a station port. This is a read only feature.

0 PORT # Cabinet 2 Slot 3 1 PICKUP GROUP None, 01–20 2 SGR Station Group Number 3 BOSS-SECR None, 1–4 4 PAGE Page Zone (1–4) 5 COS NO COS (1–30) per Ring Plan (01–06) 6 TENANT GROUP 1

ACTION DISPLAY

1. Press the transfer key followed by 108 Display shows

2. Press UP or DOWN to view the status items

3. Press the transfer key to exit

[201] STN STATUS PORT:C1-S02-P01

[201] STN STATUS TYPE:24B US SET

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1.11 CHANGING YOUR TIME AND DATE DISPLAY

Display keysets will always have the date and time displayed when not in use. You can select from the following display options:

0 COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM 1 = WESTERN DAY DD MM HH:MM

1 CLOCK Sets format of clock display and has two options 0 = 12 HOUR (Displays 1 P.M. as 01:00) 1 = 24 HOUR (Displays 1 P.M. as 13:00)

2 DISPLAY Sets format of DAY and MONTH display and has two options 0 = UPPER CASE (Displays Friday as FRI and March as MAR) 1 = LOWER CASE (Displays Friday as Fri and March as Mar)

ACTION DISPLAY

1. Press the transfer key followed by 109 Display shows

2. Press UP or DOWN to select the display mode Press the right soft key to move the cursor

3. Press the right soft key to return to step 2 OR Press the left soft key to return to step 3

4. Press the transfer key to store and exit

[201] DAY FORMAT COUNTRY:WESTERN

[201] DAY FORMAT COUNTRY:ORIENTAL

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1.12 SETTING STATION ON/OFF OPTIONS

The OfficeServ 7100 allows the system administrator to set any of the keyset features listed below.

FEATURES DESCRIPTION

Automatically places an existing C.O. call

01 AUTO TIMER

02 HEADSET USE

03 HOT KEYPAD

04 KEY TONE

05 PAGE REJOIN

06 RING PREF.

07 NOT FOR USA

08 AUTO CAMP-ON

09 NOT FOR USA

10 AME PASSCODE

11 DISP SPD NAME

12 CID REVIEW ALL

AUTO HOLD

on hold if a CALL button, trunk key or trunk route key is pressed during that call.

Automatically starts the stopwatch timer during a C.O. call.

When ON, this feature disables the hookswitch allowing a headset user to answer all calls by pressing the ANS/RLS button.

When ON, this feature allows the user to dial directory numbers without having to first lift the handset or press the SPK button.

Allows the user to hear a slight tone when pressing buttons on keyset.

Allows the user to hear the latter part of page announcements if keyset becomes free during a page.

When OFF, requires the user to press the fast flashing button to answer a ringing call after lifting the handset.

This field is reserved and can not be used for U.S. software.

Keyset users can allow intercom calls to camp-on to other keysets without having to press a CAMP-ON key.

If this option is set to YES, station users who have AME set must enter their station password to listen to messages being left. If this option is set to ON the user will have the name associated with the speed dial number shown in the display after the number has been dialed. If this setting is set to OFF the CID review list will only store CID information for calls that were not answered at the station and reject the information for calls that were answered.

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FEATURES DESCRIPTION

When set to OFF an OHVA will be heard

13 SECURE OHVA

14 NOT FOR USA

15 AUTO ANS CO

16 ENBLOCK 2LED

17 STN NO RING

through the keyset speaker rather than the handset.

This option determines whether CO calls arriving at a station will be auto answered if auto answer is selected in MMC 103. For ITP phones with 2 Line Display Set to ON will require user to press SEND button to make a call, it works like a cell phone. Enblock dialing must be enabled in

MMC 861

When ON all incoming calls will not ring at stations.

ACTION DISPLAY

1. Press the transfer key followed by 110 Display shows

2. Dial the option number from above list (e.g., 4)

Press UP or DOWN to select the option and

[201] STN ON/OFF AUTO HOLD :OFF

[201] STN ON/OFF HOT KEYPAD :OFF

Press the right soft key to move the cursor

3. Press UP or DOWN to select ON or OFF Press the left or right soft key to return to

step 2

OR Dial 1 for ON or 0 for OFF

If option 00 from above list is dialed at

Step 2

If option 01 from above list is dialed at

Step 2

If option 02 from above list is dialed at

Step 2

If option 03 from above list is dialed at

Step 2

[201] STN ON/OFF HOT KEYPAD :ON

[201] STN ON/OFF AUTO HOLD :OFF

[201] STN ON/OFF AUTO TIMER :OFF

[201] STN ON/OFF HEADSET USE :ON

[201] STN ON/OFF HOT KEYPAD :ON

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If option 04 from above list is dialed at

Step 2

If option 06 from above list is dialed at

Step 2

If option 07 from above list is dialed at

Step 2

If option 08 from above list is dialed at

Step 2

If option 10 from above list is dialed at

Step 2

4. Press UP or DOWN to select ON or OFF Press the left or right soft key to return to

[201] STN ON/OFF KEY TONE :ON

[201] STN ON/OFF RING PREF :ON

[201] STN ON/OFF DISPLAY :TIME

[201] STN ON/OFF AUTO CAMPON :ON

[201] STN ON/OFF AME PASSCODE :ON

[201] STN ON/OFF HOT KEYPAD :ON

Step 2

5. Press transfer to store and exit

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1.13 SELECTING A RING TONE

Each keyset user can select one of eight ring frequencies.

ACTION DISPLAY

1. Press the transfer key followed by 111 Display shows

2. Dial 1–8 to select the ring tone OR

Press UP or DOWN to select the ring tone

Press the right soft key to move the cursor

3. Press the transfer key to store and exit

[201] RING TONE SELECTION 6

[201] RING TONE SELECTION 5

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1.14 ALARM REMINDER

Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types:

0. NOTSET The alarm is not set.

1. TODAY ONLY The alarm will ring at the programmed time and be canceled automatically.

2. DAILY The alarm will ring each day at this time.

ACTION DISPLAY

1. Press the transfer key followed by 112 Display shows

2. Dial 1–3 to select the alarm (e.g., 2) OR

Press UP or DOWN to select alarm

Press the right soft key to move the cursor OR Press the left soft key to return to step 2

3. Enter alarm time in 24 hour format (e.g., 1300) Display automatically advances to step 5

4. Enter alarm type (e.g., 2) OR

Press UP or DOWN to select alarm type

Press the right soft key to move the cursor and return to step 2

5. Press the transfer key to store and exit

[201] ALM CLK(1) HHMM: ¤NOTSET

[201] ALM CLK(2) HHMM: ¤NOTSET

[201] ALM CLK (2) HHMM:1300¤NOTSET

[201] ALM CLK HHMM:1300¤DAILY

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1.15 STATION VOLUME

This procedure allows users to view and set the level of the volume for your keyset.

0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest.

1. OFF-RING VOL Set a level for your keyset off-hook ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest.

2. HANDSET VOL Set a level for your keyset handset volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest.

3. SPEAKER VOL Set a level for your keyset speaker volume. There are sixteen levels of volume; level 1 is the lowest and level 16 is the highest.

4. BGM VOLUME Set a level for your keyset background music volume. There are sixteen levels of volume; level 1 is the lowest and level 16 is the highest.

5. PAGE VOLUME This is the volume you will hear internal page over the keyset

speaker when your keyset is idle and BGM is turned on. There are 16 volume levels: level 1 is the lowest and level 16 the highest.

ACTION DISPLAY

1. Press the transfer key followed by 114 Display shows

2. Dial 1-8 to select the volume to change OR

Press UP or DOWN to select the volume to

change

Press the right soft key to move the cursor

3. Press UP or DOWN to select ON or OFF Press the left or right soft key to return to step 2

Dial 1 for ON or 0 for OFF

If option 0 from above list is dialed at step 2

[201] STN VOLUME RING VOLUME :OFF

[201] STN VOLUME OFF-RING VOL:OFF

[201] STN VOLUME OFF-RING VOL:ON

[201] STN VOLUME RING VOLUME :4

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If option 1 from above list is dialed at step 2

If option 2 from above list is dialed at step 2

If option 3 from above list is dialed at step 2

If option 4 from above list is dialed at step 2

4. Press the transfer key to store and exit

[201] STN VOLUME OFF-RING VOL:4

[201] STN VOLUME HANDSET VOL:4

[201] STN VOLUME SPEAKER VOL:13

[201] STN VOLUME BGM VOLUME :13

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1.16 SETTING A PROGRAMMED MESSAGE

When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.

ACTION DISPLAY

1. Press the transfer key followed by 115 Display shows

2. Dial 00–20 to select message number, e.g., 05 OR

Press UP or DOWN to select message

3. Press the left or right soft key to return to step 2 OR Press the transfer key to store and exit

[201] PGMMSG(00) CANCEL VAC MSG

[201] PGMMSG(05) PAGE ME

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1.17 ALARM REMINDER WITH MESSAGE

Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types:

0. NOTSET The alarm is not set.

1. TODAY ONLY The alarm will ring at the programmed time and be canceled automatically.

2. DAILY The alarm will ring each day at this time.

In addition, each alarm may be accompanied by a 16 character message that will be displayed while the alarm is ringing.

NOTE: These are the same three alarms described in Alarm Reminder. This procedure allows a message to be added. A display keyset is necessary to view messages.

ACTION DISPLAY

1. Press the transfer key followed by 116 Display shows

2. Dial 1–3 to select the alarm (e.g., 2) OR

Press UP or DOWN to select the alarm

Press the right soft key to move the cursor

3. Enter the alarm time in 24 hour clock format (e.g., 1300)

Display automatically advances to step 4

4. Dial the valid entry from the above list for the alarm type

Press UP or DOWN to select the alarm type Press the right soft key to move the cursor

5. Enter messages using the method in

Programming Your Station’s Name

Press the right soft key to return to step 2

6. Press the transfer key to store and exit

[201] ALM REM(1) HHMM: ¤NOTSET

[201] ALM REM (2) HHMM:1300¤NOTSET

[201] ALM REM HHMM:1300¤DAILY

[201] ALM REM TAKE MEDICATION

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1.18 CALLER ID DISPLAY

The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set during a transferred call.

CLI display options are the following:

0. NO DISPLAY No CLI data will be displayed.

1. NUMBER FIRST The CLI number received from the Central Office will be displayed first.

2. NAME FIRST The CLI name received from the Central Office will be displayed first.

Caller ID display options are the following:

0. NO DISPLAY No CID data will be displayed.

1. NUMBER FIRST The CID number received from the Central Office will be displayed first.

2. NAME FIRST The CID name received from the Central Office will be displayed first.

ANI display options are the following:

0. NO DISPLAY No ANI data will be displayed.

1. NUMBER FIRST The ANI number received from the Central Office will be displayed first.

2. NAME FIRST Since there is no name sent by the Central Office, The only time you will receive a name is when your service company has programmed a name to be associated with the number otherwise your display will read “no ANI name”.

ACTION DISPLAY

1. Press the transfer key followed by 119 Display shows

[201] CID DISP NUMBER FIRST

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2. Dial 0 or 1 to select CID or ANI

Press UP or DOWN to select CID or ANI and

press the right soft key

3. Dial display option 0, 1 or 2, e.g., 2

Press UP or DOWN to select option

4. Press the transfer key to store and exit

[201] ANI DISP NUMBER FIRST

[201] CID DISP NAME FIRST

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ITP-5112L User Guide

For

OfficeServ

™ 100, OfficeServ™ 500,

OfficeServ

™ 7000 Series

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ITP-5112L

Table of Contents

04/2007

ABOUT THIS BOOK ....................................................................................1

THINGS YOU SHOULD KNO

................................................2–8

ASSEMBLING YOUR KEYSET ........................................................9

ITP-5112L SETUP ........................................................................................10

Initializing the ITP-5112L............................................................................................................10

IP Setup M

enu ................................................................................................................................10

Menu Struc

ture..............................................................................................................................11

Navigating the Menus ................................................................................................................12

Setting the Network Parameters ............................................................................................12

OUTSIDE CALLS

aking an Outside Call ..............................................................................................................16

ialing from the Outgoing / Incoming Menu....................................................................17

ialing the Most Recent Outgoing / Incoming Number ..............................................17

Making Calls from the Call Log ................................................................................................17

Answering a Call ..........................................................................................................................17

Universal Answer ..........................................................................................................................18

Recall Dial Tone ............................................................................................................................18

Sending a Flash..............................................................................................................................18

Busy Line Queuing with Callback ..........................................................................................18

Canceling Callback........................................................................................................................19

INTER

COM CALLS

Calling Other Stations ................................................................................................................20

Dialing the Most Recent Outgoing / Incoming Number................................................20

Answering Intercom Calls..........................................................................................................20

Voice Announce Mode................................................................................................................20

Auto Answer Mode ......................................................................................................................21

usy Station Callback ..................................................................................................................21

usy Station Camp-On................................................................................................................21

Calling your System Operator ..................................................................................................22

CALL PR

OCESSING

System Hold....................................................................................................................................23

Exclusive Hold ................................................................................................................................23

Remote Hold ..................................................................................................................................23

Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.

All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems— without express written permission of the publisher of this material.

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ackground Music ........................................................................................................................40

Established Call Pick-Up ............................................................................................................41

Appoin

tment Reminder/Alarm Clock....................................................................................

Door P

hone Calls ....................................................................................................................43-44

Executive/S

ecretary Hotline......................................................................................................44

Group List

ening ............................................................................................................................46

Account Codes ..............................................................................................................................46

Locking Your Keyset ....................................................................................................................46

Manual Signalling ........................................................................................................................47

Off-H

ook Voice Announce ........................................................................................................

OHVA B

lock......................................................................................................................................48

OHVA R

eject ....................................................................................................................................48

In Group/Out of Group ..............................................................................................................48

CUSTOMIZING

YOUR KEYSET

AME Passwor

d................................................................................................................................49

Auto Camp-On ..............................................................................................................................49

elect Ring Tone............................................................................................................................50

hange Your P

asscode ................................................................................................................50

et Answer M

ode (Intercom)....................................................................................................51

et Answer Mode (CO)................................................................................................................51

utomatic Hold..............................................................................................................................51

eadset Operation ......................................................................................................................52

Hot Keypad......................................................................................................................................52

Key Confirmation Tone................................................................................................................53

Rejoining a Page............................................................................................................................53

Ring Preference..............................................................................................................................53

Auto Answer CO Calls..................................................................................................................54

Display Speed Dial Name ..........................................................................................................54

Caller ID Review All ......................................................................................................................55

Secure OHVA ..................................................................................................................................55

DISPLA

Y FEATURES

Directory Information ................................................................................................................ 56

Call Log ............................................................................................................................................56

Dial by Name ..................................................................................................................................57

all Progress Displays..................................................................................................................57

Display Number Dialed ..............................................................................................................58

Call Duration Timer ......................................................................................................................58

Auto Timer ......................................................................................................................................58

Timer Function ..............................................................................................................................58

Viewing Message Indications ..................................................................................................59

Personal Speed Dial Names ......................................................................................................59

Station Names................................................................................................................................59

old Recall ......................................................................................................................................24

Consultation Hold ........................................................................................................................24

Retrie

ving Calls Held at Another Station..............................................................................

Transf

erring Calls ..........................................................................................................................25

Transf

er with Camp-On ..............................................................................................................25

Transf

er to Voicemail....................................................................................................................26

Call Waiting......................................................................................................................................26

Conference Calls............................................................................................................................26

Conference Splitting....................................................................................................................27

Conf

erence Groups ..............................................................................................................27–28

For

warding Calls ....................................................................................................................28-29

Call F

orward Options ..................................................................................................................29

Station Call Pickup........................................................................................................................30

Group Call Pickup..........................................................................................................................30

My Group Pickup ..........................................................................................................................30

Privacy Release ..............................................................................................................................30

DIALING FEATURES

peed Dialing

................................................................................................................................31

rogr

amming Personal Speed Dial Numbers ....................................................................32

One

Touch Speed Dialing ..........................................................................................................33

irectory Dialing ..........................................................................................................................33

Last N

umber Redial ......................................................................................................................34

Manual Retry with Redial ..........................................................................................................34

Save Number with Redial ..........................................................................................................34

Automatic Redial/Retry ..............................................................................................................35

Pulse to Tone Changeover ........................................................................................................35

Memo Redialing ............................................................................................................................35

PAGING AND MESSAGING

Making an Internal Page ............................................................................................................36

Making an External Page............................................................................................................36

All Page ............................................................................................................................................36

Meet Me Page ................................................................................................................................36

Call Park and Page ........................................................................................................................37

Messages—Set and Cancel ......................................................................................................38

eturning Messages ....................................................................................................................38

Programmed Messages ..............................................................................................................39

CONVENIENCE FEATURES

Do Not Disturb ..............................................................................................................................40

One Time DND ..............................................................................................................................40

Mute ..................................................................................................................................................40

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ABOUT THIS BOOK

Samsung’s new OfficeServ technology keyset model ITP-5112L is part of the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series.

The ITP-5112L IP keyset represents a new concept of Internet phone,in that it uses an IP address to Send/Receive voice and data. For voice communications,the ITP5112L uses the data network line already in place in most offices and increasing number of homes.

The ITP-5112L IP keysets also incorporate a large LCD color screen, which provides important information for the user,to make using the keyset easier and more convenient.

Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy,as you may need to look up instructions for infrequently used features.

This book is written based on factory default settings, for the feature access codes. Sometimes, due to programming requirements, these codes may be changed. If you find that a feature code does not work as described in this book, please contact your installation and service company to determine the correct code.

Managing Key Assignments ....................................................................................................59

LCR with Clear ................................................................................................................................60

Backspace with L

CR......................................................................................................................60

Tex

t Messaging ......................................................................................................................60–61

CALLER ID ............................................................................................................62

Selecting y

our Caller ID Display ..............................................................................................

Viewing the Ne

xt Caller ID Call................................................................................................62

Saving the C

aller ID Number....................................................................................................62

Redialing a Sa

ved Caller ID Number......................................................................................62

Storing a Caller ID Number ......................................................................................................63

Inquire Caller ID Park/Hold Info ..............................................................................................63

Reviewing Past Caller ID Calls ..................................................................................................64

APPLICA

TION PROGRAM MENUS

........................................

PhoneBook......................................................................................................................................65

E-Diary ..............................................................................................................................................65

Message............................................................................................................................................66

Sound/Screen ................................................................................................................................67

Call Forward....................................................................................................................................67

Setup ................................................................................................................................................67

My Phone ........................................................................................................................................69

Samsung Voicemail..................................................................................70

Accessing your Mailbox..............................................................................................................71

Subscriber Services Menu Diagram ................................................................................72–73

Getting Started .............................................................................................................................74

Listen to your Messages.............................................................................................................74

Subscriber Services Menu .........................................................................................................74

Listening to Old or New Messages ........................................................................................75

Group New or Old Messages....................................................................................................76

Record and Send a Message ....................................................................................................76

ccess Manager ............................................................................................................................77

Personal G

reetings ......................................................................................................................79

Mailb

ox Administration..............................................................................................................81

Message Broadcast ....................................................................................................................83

Personal Services ........................................................................................................................84

Personal Administration Settings ..........................................................................................85

Keyset User Features ..................................................................................................................86

Shortcuts ........................................................................................................................................88

Interactive Displays......................................................................................................................88

PERSONAL SPEED DIAL NUMBERS ............................89–90

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TERMINAL STATUS INDICATOR

The terminal status indicator light is positioned on the top right corner of the keyset above the display. The terminal status indicator is a tri-colored (red, green, and amber) light that provides greater visibility of your keysets status than the individual button LEDs. The terminal status indicator provides the following indications:

• Busy/Off Hook Steady Red

• Intercom Ring Flashing Red

• Outside Call Ring Flashing Blue

• Recall Ring Flashing Amber

• Message Waiting Flashing Red

• Do Not Disturb Fast Flash Red at 1 Second Intervals

SELECT BUTTONS

The 5112L keysets incorporate twelve select buttons. These buttons are positioned six on either side of the LCD screen.

The top left and right buttons are used to page up and page down screens.

The remaining five buttons on either side of the display are programmable. There are ten programmable buttons per programmable feature screen,with the exception of the last screen, which has nine programmable buttons. The total programmable buttons per 5112L station is ninety-nine.Any system feature or function can be assigned to these buttons.

VOLUME CONTROLS

The 5112L keysets use the UP and DOWN buttons to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening.These three levels will be stored in memory until changed. If background music is turned on at your keyset,the volume buttons will also control the level of music. The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume buttons.There are 16 levels for each volume setting.The volume of off-hook ring is controlled by a user-programmable setting.

THINGS YOU SHOULD KNOW

USER ORIENTATION

The ITP model telephones are called “IP keysets”. The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office phone system. The lower five buttons (ten total) that reside on either side of the Large Display screen are programmable buttons. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable buttons.

The top button on either side of the Large Display Screen scrolls through the various levels of the programmable button display screens.

Lines from the telephone company are “C.O. lines”. Calls on these lines are referred to as “outside calls”. Your system can have individual C.O.line buttons or lines may be assigned to groups. When they are in a group, you access a line by dialing an access code or pressing a route button.For example,dial 9 or press a “LOCAL” button to get a local outside line. If Least Cost Routing is used,pressing the “LCR”button will automatically select a preprogrammed C.O. line according to what digits are dialed.Each line in the system is numbered,beginning with 701,then 702,703, etc.

Direct Station Selection (DSS) buttons are programmed to ring specific stations. You can press a DSS button instead of dialing the extension number.

The 5112L keyset provides distinctive ring patterns:

• Outside calls have a single ring tone repeated.

• Internal calls have a double ring tone repeated.

• Door phone calls and alarm/appointment reminders have a triple ring tone repeated.

FULL DUPLEX SPEAKERPHONE

All ITP keysets are speakerphones. Pressing the SEND button will answer an incoming call on the speakerphone. Pressing the END button will release the call on the speakerphone.

Switching from the handset to the speakerphone is easy. Press the SPEAKER but- ton and hang up the handset.

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