Samsung ITP-5021D User Manual

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TECHNICAL MANUAL TABLE OF CONTENTS MARCH 2004

TABLE OF CONTENTS

USER INSTRUCTIONS SECTION

PART DESCRIPTION PAGE

1 ENHANCED DISPLAY PROGRAMMING

1.1 OVERVIEW........................................................................................... 1.1

1.2 LOCKING YOUR KEYSET................................................................... 1.4

1.3 CHANGING YOUR PASSCODE ......................................................... 1.5

1.4 CALL FORWARDING .......................................................................... 1.6

1.5 SETTING YOUR ANSWER MODE ..................................................... 1.8

1.6 PROGRAMMING YOUR STATION’S NAME ....................................... 1.9

1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.11

1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.12

1.9 ADDING EXTENDERS TO KEYS ..................................................... 1.13

1.10 CHECKING STATION STATUS ........................................................ 1.14

1.11 CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.15

1.12 SETTING STATION ON/OFF OPTIONS .......................................... 1.16

1.13 SELECTING A RING TONE .............................................................. 1.19

1.14 ALARM REMINDER ........................................................................... 1.20

1.15 STATION VOLUME ............................................................................ 1.21

1.16 SETTING A PROGRAMMED MESSAGE .......................................... 1.23

1.17 ALARM REMINDER WITH MESSAGE ............................................. 1.24

1.18 CALLER ID DISPLAY ......................................................................... 1.25

2 ITP-5012L USER GUIDE

3 ITP-5021D USER GUIDE

4 iDCS KEYSET USER GUIDE

5 DCS KEYSET USER GUIDE

6 STANDARD TELEPHONE USER GUIDE

7 SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE

8 AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION

ADMINISTRATION GUIDE

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PART 1. ENHANCED DISPLAY PROGRAMMING

1.1 OVERVIEW

• iDCS KEYSETS

This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special

functions during programming. When required, these keys will be referred to by the names described in the diagram.

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This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions

during programming. When required, these keys will be referred to by the names described in the diagram.

• DCS KEYSETS

This diagram illustrates the keys on a display keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.

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• ITP-5021D KEYSETS

This diagram illustrates the keys on an ITP 5021-D keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.

A B C D E F

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1.2 LOCKING YOUR KEYSET

You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return.

ACTION DISPLAY

1. Press the transfer key followed by 100 Display shows

2. Enter your passocde Default is 1234

3. Enter 1 for locking outgoing calls (Internal calls will still be allowed).

4. Enter 2 for locking all calls (Internal and

external calls will not be allowed).

5. Enter 0 to unlock your phone.

6. Press the transfer key to save and exit

[201] STN LOCK PASSCODE:_

[201] STN LOCK UNLOCKED

[201] STN LOCK LOCKED OUTGOING

[201] STN LOCK LOCKED ALL CALLS

[201] STN LOCK UNLOCKED

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1.3 CHANGING YOUR PASSCODE

Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature.

NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.

ACTION DISPLAY

1. Press the transfer key followed by 101 Display shows

2. Enter the existing passcode (default = 1234)

3. Enter the new passcode

4. Reenter the new passcode to verify the number If reentered correctly, display shows

5. Press the transfer key to save and exit

[201] PASSCODE OLD CODE:_

[201] PASSCODE OLD CODE:****

[201] PASSCODE NEW CODE:_

[201] PASSCODE VERIFY :SUCCESS

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1.4 CALL FORWARDING

The iDCS 500 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered.

The iDCS 500 system allows four types of call forwarding: FORWARD ALL, FORWARD NO ANSWER, FORWARD BUSY, and FORWARD DND. There is an additional option, FORWARD BUSY/NO ANSWER, that allows both of these options to be activated at the same time, provided that destinations have been entered for both. The destinations for all these forwards can be either an internal number or an external number.

0 = FORWARD CANCEL 3 = NO ANSWER 1 = ALL CALL 4 = BUSY/NO

2 = BUSY 5 = FORWARD DND

0 = FORWARD CANCEL This option will cancel any call forwarding set in MMC

102. It will not remove the programmed destination and

will not override any preset forward settings in MMC 316

1 = ALL CALL This option, when set, will forward all calls to the

programmed destination. If the programmed destination is a station then that station can call the forwarded station to put calls through.

2 = BUSY This option, when set, will forward calls to the

programmed destination when the forwarded keyset is busy.

3 = NO ANSWER This option, when set, will forward calls to the

programmed destination if the forwarded station does not answer a call before the forward no answer timer in MMC 502

4 = BUSY/NO ANSWER This option will activate both the BUSY option and the

NO ANSWER option at the same time.

5 = FWD DND This option will forward all calls to the programmed

destination whenever the forwarded station goes into DND.

ACTION DISPLAY

1. Press the transfer key followed by 102

Display shows

ANSWER

expires.

[201] FORWARD 0:FORWARD CANCEL

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2. Dial 0 – 4 to select forward type

OR Press UP or DOWN to select forward type and press RIGHT soft key to move cursor

3. Dial destination number (e.g., 201)

OR Press UP or DOWN to select destination and press RIGHT soft key to move cursor

4. Dial 1 for YES, 0 for NO

OR Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step 2

5. Press the transfer key to store and exit

[201] FORWARD 1:ALL CALL:NONE

[201] FORWARD 1:ALL CALL:205

[201] FORWARD CURENTLY SET :YES

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1.5 SETTING YOUR ANSWER MODE

Each keyset can have its answer mode for intercom calls set to one of the following options:

RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.

AUTO—After giving a short attention tone, the station will automatically answer calls on the speakerphone. When a C.O. line is transferred to a station in Auto Answer, the screened portion of the call will be Auto Answer, but the keyset will ring when the transfer is complete if the user has not pressed the ANS/RLS key or lifted the handset.

VOICE—The station will not ring. After a short attention tone, callers can make an announcement. The called party must press the ANS/RLS key or lift the handset to reply.

ACTION DISPLAY

1. Press the transfer key followed by 103 Display shows

2. Dial 0, 1 or 2 to change the ring mode, e.g., 2 OR

Press UP or DOWN to select the ring mode

3. Press the transfer key to store and exit

[201] ANS MODE RING MODE

[201] ANS MODE VOICE ANNOUNCE

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1.6 PROGRAMMING YOUR STATION’S NAME

Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three times to get the letter “S.” Press the number “2” once to get the letter “A.” Continue selecting characters from the table below to complete your message. Pressing the bottom left programmable key will change the letter from upper case to lower case. There are up to 11 characters that can be used.

NOTE: When the character you want appears on the same dial pad key as the previous character, press the VOLUME UP or DOWN keys to move the cursor to the right or to the left.

•

DCS KEYSETS

COUNT 1 2 3 4 5

DIAL 0 Q Z . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P R S & 7 DIAL 8 T U V DIAL 9 W X Y ( 9 DIAL 4 : = [ ]

The # key can be used for the following special characters: #, space, &, !, :, ?, ., %, $, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, " and ~.

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• iDCS KEYSETS and ITP KEYSETS

COUNT 1 2 3 4 5

DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V

8 DIAL 9 W X Y Z 9 DIAL 4 : = [ ]

1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

ACTION DISPLAY

1. Press the transfer key followed by 104 Display shows

2. Enter the station name using the procedure described above

3. Press the transfer key to store and exit

[201] STN NAME

[201] STN NAME SAMSUNG

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1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS

You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers. See your system administrator to determine the amount assigned to your station.

NOTE: Press button B for flash and button C for pause.

Display keyset users may want to hide some speed dial numbers so they will not show in the display. Before entering a telephone number, press button E. All digits after this will be hidden. Press button E again to begin displaying digits.

If your system uses rotary (or pulse) dialing C.O. lines, pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the D button is pressed again.

ACTION DISPLAY

1. Press the transfer key followed by 105 Display shows

If you have no speed dial bins,

the display will be as shown

2. Dial the location number (e.g., 05) OR

Press UP or DOWN to select the location

Press the right soft key to move cursor

3. Enter the trunk access code (e.g., 9) followed by the number to be dialed (e.g., 4264100)

Press the left soft key to return to step 2

4. Press the F button to access the next program OR Press the transfer key to save and exit

[201] SPEED DIAL 00:

[201] SPEED DIAL SPDBLK NOT EXIST

[201] SPEED DIAL 05:_

[201] SPEED DIAL 05:9-4264100_

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1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS

This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature. The directory dial feature allows the display keyset user to select a speed dial location by scanning its name. There are up to 11 characters that can be used.

ACTION DISPLAY

1. Press the transfer key followed by 106 Display shows

2. Dial the speed dial location (e.g., 01) OR

Use UP or DOWN to scroll through the location

numbers and use the right soft key to move the cursor

3. Enter the location name using the procedure described in Programming Your Station’s Name

4. Press UP or DOWN to move to the next location OR Press the F key to program speed dial numbers

5. Press the transfer key to store and exit

[201] SPEED NAME 00:

[201] SPEED NAME 01:_

[201] SPEED NAME 01:SAMSUNG_

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1.9 ADDING EXTENDERS TO KEYS

This program allows you to assign key extenders to make a general access feature key more specific. The feature keys that can have extenders are listed below:

FEATURE KEY DESCRIPTION EXTENDER

BOSS Boss and Secretary 1–4 DP Direct Pickup Extension or station group number DS Direct Station Select Any extension number FWRD Call Forward 0–6 GCONF Group Conference 1–5 GPIK Group Pickup 01–20 IG In/Out of Group Any group number you are part of MMPG Meet Me Page 0–9, 4 PAGE Page 0–9, 4 PARK Park (orbits) 0–9 RP Ring Plan 1–6 or HOLD for None SPD Speed Dial 00–49, 500–999 PMSG Programmed Message 01–30 DIR Directory PERS (1), SYS (2) or STN (3) VT Voice Mail Transfer Voice Mail Group (501–549) SG Station Group Any group number (500–549)

ACTION DISPLAY

1. Press the transfer key followed by 107 Display shows the first station

2. Enter the key number, e.g., 18 OR

Use UP and DOWN to scroll through the keys

Use the right soft key to move the cursor OR Press the key to be programmed

3. Dial the extender according to above table Press the right soft key to return to step 2

Press the transfer key to store and exit OR Press the speaker key to store and advance to the next program

[201] EXT (KTS) 01:CALL1 ¤

[201] EXT (KTS) 18:DS ¤

[201] EXT (KTS) 18:DS ¤DS207

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1.10 CHECKING STATION STATUS

This program displays the following attributes of a station port. This is a read only feature.

0 PORT # Cabinet (1–2)/Slot (1–10)/(1–48) 1 PICKUP GROUP None, 01–30 2 SGR Station Group Number 3 BOSS-SECR None, 1–4 4 PAGE Page Zone (1–4) 5 COS NO COS (1–30) per Ring Plan (01–06) 6 TENANT GROUP 1–2

ACTION DISPLAY

1. Press the transfer key followed by 108 Display shows

2. Press UP or DOWN to view the status items

3. Press the transfer key to exit

[201] STN STATUS PORT:C1-S03-P01

[201] STN STATUS TYPE:24B US SET

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1.11 CHANGING YOUR TIME AND DATE DISPLAY

Display keysets will always have the date and time displayed when not in use. You can select from the following display options:

0 COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM 1 = WESTERN DAY DD MM HH:MM

1 CLOCK Sets format of clock display and has two options 0 = 12 HOUR (Displays 1 P.M. as 01:00) 1 = 24 HOUR (Displays 1

2 DISPLAY Sets format of DAY and MONTH display and has two options 0 = UPPER CASE (Displays Friday as FRI and March as MAR) 1 = LOWER CASE (Displays Friday as Fri and March as Mar)

ACTION DISPLAY

1. Press the transfer key followed by 109 Display shows

2. Press UP or DOWN to select the display mode Press the right soft key to move the cursor

3. Press the right soft key to return to step 2 OR Press the left soft key to return to step 3

4. Press the transfer key to store and exit

P.M. as 13:00)

[201] DAY FORMAT COUNTRY:WESTERN

[201] DAY FORMAT COUNTRY:ORIENTAL

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1.12 SETTING STATION ON/OFF OPTIONS

The iDCS 500 allows the system administrator to set any of the keyset features listed below.

FEATURES DESCRIPTION

Automatically places an existing C.O. call

01 AUTO TIMER

02 HEADSET USE

03 HOT KEYPAD

04 KEY TONE

05 PAGE REJOIN

06 RING PREF.

07 NOT FOR USA

08 AUTO CAMP-ON

09 NOT FOR USA

10 AME PSWD

11 DISP SPD NAME

12 CID REVIEW ALL

AUTO HOLD

on hold if a CALL button, trunk key or trunk route key is pressed during that call.

Automatically starts the stopwatch timer during a C.O. call.

When ON, this feature disables the hookswitch allowing a headset user to answer all calls by pressing the ANS/RLS button.

When ON, this feature allows the user to dial directory numbers without having to first lift the handset or press the SPK button.

Allows the user to hear a slight tone when pressing buttons on keyset.

Allows the user to hear the latter part of page announcements if keyset becomes free during a page.

When OFF, requires the user to press the fast flashing button to answer a ringing call after lifting the handset.

This field is reserved and can not be used for U.S. software.

Keyset users can allow intercom calls to camp-on to other keysets without having to press a CAMP-ON key.

If this option is set to YES, station users who have AME set must enter their station password to listen to messages being left. If this option is set to ON the user will have the name associated with the speed dial number shown in the display after the number has been dialed. If this setting is set to OFF the CID review list will only store CID information for calls that were not answered at the station and reject the information for calls that were answered.

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FEATURES DESCRIPTION

When set to OFF an OHVA will be heard

13 SECURE OHVA

14 NOT FOR USA

15 AUTO ANS CO

through the keyset speaker rather than the handset.

This option determines whether CO calls arriving at a station will be auto answered if auto answer is selected in MMC 103

ACTION DISPLAY

1. Press the transfer key followed by 110 Display shows

2. Dial the option number from above list (e.g., 4)

Press UP or DOWN to select the option and

[201] STN ON/OFF AUTO HOLD :OFF

[201] STN ON/OFF HOT KEYPAD :OFF

Press the right soft key to move the cursor

3. Press UP or DOWN to select ON or OFF Press the left or right soft key to return to

step 2

OR Dial 1 for ON or 0 for OFF

If option 00 from above list is dialed at

Step 2

If option 01 from above list is dialed at

Step 2

If option 02 from above list is dialed at

Step 2

If option 03 from above list is dialed at

Step 2

If option 04 from above list is dialed at

Step 2

If option 06 from above list is dialed at

Step 2

[201] STN ON/OFF HOT KEYPAD :ON

[201] STN ON/OFF AUTO HOLD :OFF

[201] STN ON/OFF AUTO TIMER :OFF

[201] STN ON/OFF HEADSET USE :ON

[201] STN ON/OFF HOT KEYPAD :ON

[201] STN ON/OFF KEY TONE :ON

[201] STN ON/OFF RING PREF :ON

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If option 07 from above list is dialed at

Step 2

If option 08 from above list is dialed at

Step 2

If option 10 from above list is dialed at

Step 2

4. Press UP or DOWN to select ON or OFF Press the left or right soft key to return to

[201] STN ON/OFF DISPLAY :TIME

[201] STN ON/OFF AUTO CAMPON :ON

[201] STN ON/OFF AME PASSCODE :ON

[201] STN ON/OFF HOT KEYPAD :ON

Step 2

5. Press transfer to store and exit

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1.13 SELECTING A RING TONE

Each keyset user can select one of eight ring frequencies.

ACTION DISPLAY

1. Press the transfer key followed by 111 Display shows

2. Dial 1–8 to select the ring tone OR

Press UP or DOWN to select the ring tone

Press the right soft key to move the cursor

3. Press the transfer key to store and exit

[201] RING TONE SELECTION 6

[201] RING TONE SELECTION 5

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1.14 ALARM REMINDER

Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types:

0. NOTSET The alarm is not set.

1. TODAY ONLY The alarm will ring at the programmed time and be canceled automatically.

2. DAILY The alarm will ring each day at this time.

ACTION DISPLAY

1. Press the transfer key followed by 112 Display shows

2. Dial 1–3 to select the alarm (e.g., 2) OR

Press UP or DOWN to select alarm

Press the right soft key to move the cursor OR Press the left soft key to return to step 2

3. Enter alarm time in 24 hour format (e.g., 1300) Display automatically advances to step 5

4. Enter alarm type (e.g., 2) OR

Press UP or DOWN to select alarm type

Press the right soft key to move the cursor and return to step 2

5. Press the transfer key to store and exit

[201] ALM CLK(1) HHMM: ¤NOTSET

[201] ALM CLK(2) HHMM: ¤NOTSET

[201] ALM CLK (2) HHMM:1300¤NOTSET

[201] ALM CLK HHMM:1300¤DAILY

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1.15 STATION VOLUME

This procedure allows users to view and set the level of the volume for your keyset.

0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest.

1. OFF-RING VOL Set a level for your keyset off-hook ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest.

2. HANDSET VOL Set a level for your keyset handset volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest.

3. SPEAKER VOL Set a level for your keyset speaker volume. There are sixteen levels of volume; level 1 is the lowest and level 16 is the highest.

4. BGM VOLUME Set a level for your keyset background music volume. There are sixteen levels of volume; level 1 is the lowest and level 16 is the highest.

5. PAGE VOLUME This is the volume you will hear internal page over the keyset

speaker when your keyset is idle and BGM is turned on. There are 16 volume levels: level 1 is the lowest and level 16 the highest.

ACTION DISPLAY

1. Press the transfer key followed by 114 Display shows

2. Dial 1-8 to select the volume to change OR

Press UP or DOWN to select the volume to

change

Press the right soft key to move the cursor

3. Press UP or DOWN to select ON or OFF Press the left or right soft key to return to step 2

Dial 1 for ON or 0 for OFF

If option 0 from above list is dialed at step 2

[201] STN VOLUME RING VOLUME :OFF

[201] STN VOLUME OFF-RING VOL:OFF

[201] STN VOLUME OFF-RING VOL:ON

[201] STN VOLUME RING VOLUME :4

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If option 1 from above list is dialed at step 2

If option 2 from above list is dialed at step 2

If option 3 from above list is dialed at step 2

If option 4 from above list is dialed at step 2

4. Press the transfer key to store and exit

[201] STN VOLUME OFF-RING VOL:4

[201] STN VOLUME HANDSET VOL:4

[201] STN VOLUME SPEAKER VOL:13

[201] STN VOLUME BGM VOLUME :13

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1.16 SETTING A PROGRAMMED MESSAGE

When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.

ACTION DISPLAY

1. Press the transfer key followed by 115 Display shows

2. Dial 00–20 to select message number, e.g., 05 OR

Press UP or DOWN to select message

3. Press the left or right soft key to return to step 2 OR Press the transfer key to store and exit

[201] PGMMSG(00) CANCEL VAC MSG

[201] PGMMSG(05) PAGE ME

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1.17 ALARM REMINDER WITH MESSAGE

Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types:

0. NOTSET The alarm is not set.

1. TODAY ONLY The alarm will ring at the programmed time and be canceled automatically.

2. DAILY The alarm will ring each day at this time.

In addition, each alarm may be accompanied by a 16 character message that will be displayed while the alarm is ringing.

NOTE: These are the same three alarms described in Alarm Reminder allows a message to be added. A display keyset is necessary to view messages.

ACTION DISPLAY

1. Press the transfer key followed by 116 Display shows

2. Dial 1–3 to select the alarm (e.g., 2) OR

Press UP or DOWN to select the alarm

[201] ALM REM(1) HHMM: ¤NOTSET

Press the right soft key to move the cursor

3. Enter the alarm time in 24 hour clock format (e.g., 1300)

Display automatically advances to step 4

4. Dial the valid entry from the above list for the alarm type

[201] ALM REM (2) HHMM:1300¤NOTSET

[201] ALM REM HHMM:1300¤DAILY

Press UP or DOWN to select the alarm type Press the right soft key to move the cursor

5. Enter messages using the method in

Programming Your Station’s Name

Press the right soft key to return to step 2

6. Press the transfer key to store and exit

[201] ALM REM TAKE MEDICATION

. This procedure

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1.18 CALLER ID DISPLAY

The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set.

CLI display options are the following:

0. NO DISPLAY No CLI data will be displayed.

1. NUMBER FIRST The CLI number received from the Central Office will be displayed first.

2. NAME FIRST The CLI name received from the Central Office will be displayed first.

Caller ID display options are the following:

0. NO DISPLAY No CID data will be displayed.

1. NUMBER FIRST The CID number received from the Central Office will be displayed first.

2. NAME FIRST The CID name received from the Central Office will be displayed first.

ANI display options are the following:

0. NO DISPLAY No ANI data will be displayed.

1. NUMBER FIRST The ANI number received from the Central Office will be displayed first.

2. NAME FIRST Since there is no name sent by the Central Office, The only time you will receive a name is when your service company has programmed a name to be associated with the number otherwise your display will read “no ANI name”.

ACTION DISPLAY

1. Press the transfer key followed by 119 Display shows

[201] CID DISP NUMBER FIRST

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2. Dial 0 or 1 to select CID or ANI

Press UP or DOWN to select CID or ANI and

press the right soft key

3. Dial display option 0, 1 or 2, e.g., 2

Press UP or DOWN to select option

4. Press the transfer key to store and exit

[201] ANI DISP NUMBER FIRST

[201] CID DISP NAME FIRST

1.26

ITP-5012L User Guide

03/2004

™

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Table of Contents

ITP-5012L

ABOUT THIS BOOK ....................................................................................1

THINGS YOU SHOULD KNO

................................................2–8

ASSEMBLING YOUR KEYSET ........................................................9

ITP-5012L SETUP ........................................................................................10

Initializing the ITP-5012L............................................................................................................10

IP Setup M

enu ................................................................................................................................10

Menu Struc

ture..............................................................................................................................11

Navigating the Menus ................................................................................................................12

Setting the Network Parameters ............................................................................................12

OUTSIDE CALLS

aking an Outside Call ..............................................................................................................16

ialing from the Outgoing / Incoming Menu....................................................................17

ialing the Most Recent Outgoing / Incoming Number ..............................................17

Making Calls from the Call Log ................................................................................................17

Answering a Call ..........................................................................................................................17

Universal Answer ..........................................................................................................................18

Recall Dial Tone ............................................................................................................................18

Sending a Flash..............................................................................................................................18

Busy Line Queuing with Callback ..........................................................................................18

Canceling Callback........................................................................................................................19

INTER

COM CALLS

Calling Other Stations ................................................................................................................20

Dialing the Most Recent Outgoing / Incoming Number................................................20

Answering Intercom Calls..........................................................................................................20

Voice Announce Mode................................................................................................................20

Auto Answer Mode ......................................................................................................................21

usy Station Callback ..................................................................................................................21

usy Station Camp-On................................................................................................................21

Calling your System Operator ..................................................................................................22

CALL PR

OCESSING

System Hold....................................................................................................................................23

Exclusive Hold ................................................................................................................................23

Remote Hold ..................................................................................................................................23

Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.

All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems— without express written permission of the publisher of this material.

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ITP-5012L

ppointment Reminder/Alarm Clock....................................................................................41

Door Phone Calls ....................................................................................................................43-44

Executive/S

ecretary Hotline......................................................................................................44

Group List

ening ............................................................................................................................46

Accoun

t Codes ..............................................................................................................................46

Lock

ing Your Keyset ....................................................................................................................46

Manual Signalling ........................................................................................................................47

Off-Hook Voice Announce ........................................................................................................47

OHVA Block......................................................................................................................................48

OHVA R

eject ....................................................................................................................................48

In Gr

oup/Out of Group ..............................................................................................................48

CUSTOMIZING YOUR KEYSET

AME Passwor

d................................................................................................................................49

Auto C

amp-On ..............................................................................................................................49

Select R

ing Tone ............................................................................................................................50

Change Your Passcode................................................................................................................50

et Answer Mode (Intercom)....................................................................................................51

et Answer M

ode (CO)................................................................................................................51

utomatic H

old..............................................................................................................................51

eadset Operation ......................................................................................................................52

ot Keypad......................................................................................................................................52

y Confirmation Tone................................................................................................................53

Rejoining a Page............................................................................................................................53

Ring Preference..............................................................................................................................53

Auto Answer CO Calls..................................................................................................................54

Display Speed Dial Name ..........................................................................................................54

Caller ID Review All ......................................................................................................................55

Secure OHVA ..................................................................................................................................55

DISPLA

Y FEATURES

Directory Information ................................................................................................................ 56

Call Log ............................................................................................................................................56

Dial by Name ..................................................................................................................................57

Call Progress Displays..................................................................................................................57

Display Number Dialed ..............................................................................................................58

all Duration Timer ......................................................................................................................58

Auto Timer ......................................................................................................................................58

Timer Function ..............................................................................................................................58

Viewing Message Indications ..................................................................................................59

Personal Speed Dial Names ......................................................................................................59

Station Names................................................................................................................................59

Managing Key Assignments ....................................................................................................59

LCR with Clear ................................................................................................................................60

old Recall ......................................................................................................................................24

Consultation Hold ........................................................................................................................24

Retrie

ving Calls Held at Another Station..............................................................................

Transf

erring Calls ..........................................................................................................................25

Transf

er with Camp-On ..............................................................................................................25

Transf

er to Voice Mail ..................................................................................................................

Call Waiting......................................................................................................................................26

Conference Calls............................................................................................................................26

Conference Splitting....................................................................................................................27

For

warding Calls ....................................................................................................................27–28

Sta

tion Call Pickup........................................................................................................................29

oup Call Pickup..........................................................................................................................29

My Group Pickup ..........................................................................................................................29

Privacy Release ..............................................................................................................................29

DIALING FEATURES

Speed Dialing ................................................................................................................................31

rogramming Personal Speed Dial Numbers ....................................................................32

One

Touch Sp

eed Dialing ..........................................................................................................33

irect

ory Dialing ..........................................................................................................................33

Last N

umber Redial ......................................................................................................................34

anual Retry with Redial ..........................................................................................................34

ave Number with Redial ..........................................................................................................34

Automatic Redial/Retry ..............................................................................................................34

Pulse to Tone Changeover ........................................................................................................35

Memo Redialing ............................................................................................................................35

PAGING AND MESSAGING

Making an Internal Page ............................................................................................................36

Making an External Page............................................................................................................36

All Page ............................................................................................................................................36

Meet Me Page ................................................................................................................................36

Call Park and Page ........................................................................................................................37

Messages—Set and Cancel ......................................................................................................38

Returning Messages ....................................................................................................................38

Programmed Messages ..............................................................................................................39

CONVENIENCE FEATURES

Do Not Disturb ..............................................................................................................................40

One

Time DND ..............................................................................................................................40

Mute ..................................................................................................................................................40

Background Music ........................................................................................................................40

Established Call Pick-Up ............................................................................................................41

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ABOUT THIS BOOK

Samsung’s new OfficeServ technology keyset model ITP-5012L is part of the iDCS 500 Release 2.

The ITP-5012L IP keyset represents a new concept of Internet phone,in that it uses an IP address to Send/Receive voice and data. For voice communications,the ITP5012L uses the data network line already in place in most offices and increasing number of homes.

The ITP-5012L IP keysets also incorporate a large LCD screen, which provides important information for the user,to make using the keyset easier and more convenient.

Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy,as you may need to look up instructions for infrequently used features.

This book is written based on factory default settings, for the feature access codes. Sometimes, due to programming requirements, these codes may be changed. If you find that a feature code does not work as described in this book, please contact your installation and service company to determine the correct code.

Backspace with LCR......................................................................................................................60

Text Messaging ......................................................................................................................60–61

ALLER ID ............................................................................................................62

Selecting your Caller ID Display ..............................................................................................62

Viewing the Next Caller ID Call................................................................................................62

Saving the Caller ID Number....................................................................................................62

Redialing a Sa

ved Caller ID Number

......................................................................................63

Stor

ing a Caller ID Number ......................................................................................................

Inquire Caller ID P

ark/Hold Info ..............................................................................................

viewing Past Caller ID Calls ..................................................................................................64

APPLICATION PROGR

AM MENUS

........................................65

PhoneBook......................................................................................................................................65

E-Diary ..............................................................................................................................................65

Message............................................................................................................................................66

Volume..............................................................................................................................................67

Call Forward....................................................................................................................................68

Configuration ................................................................................................................................68

My Phone ........................................................................................................................................70

Status Screen of the LCD Panel................................................................................................71

SVMi-8/ SVMi-16E......................................................................................72

SVMi-8/SVMi-16E Subscriber Services Menu Diagram .........................................73–74

Accessing your Mailbox..............................................................................................................75

Getting Started .............................................................................................................................76

Listen to your Messages.............................................................................................................76

Subscriber Services Menu .........................................................................................................76

Listening to Old or New Messages ........................................................................................77

Group New or Old Messages....................................................................................................78

Record and Send a Message ....................................................................................................78

Access Manager ............................................................................................................................79

Personal G

reetings ......................................................................................................................81

Mailb

ox Administration..............................................................................................................83

Message B

roadcast ....................................................................................................................85

Personal Services ........................................................................................................................86

Personal Administration Settings ..........................................................................................87

Keyset User Features ..................................................................................................................88

Shortcuts ........................................................................................................................................90

Interactive Displays......................................................................................................................90

PERSONAL SPEED DIAL NUMBERS ............................91–92

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TERMINAL STATUS INDICATOR

The terminal status indicator light is positioned on the top right corner of the keyset above the display.The terminal status indicator is a tri-colored (red, green, and amber) light that provides greater visibility of your keysets status than the individual button LEDs. The terminal status indicator provides the following indications:

• Busy/Off Hook Steady Red

• Intercom Ring Flashing Red

• Outside Call Ring Flashing Blue

• Recall Ring Flashing Amber

• Message Waiting Flashing Red

• Do Not Disturb Fast Flash Red at 1 Second Intervals

SELECT BUTTONS

The 5012L keysets incorporate twelve select buttons. These buttons are positioned six on either side of the LCD screen.

The top left and right buttons are used to access the various levels of the user screens.The 5012L has ten levels of programmable feature screens.By pressing the top left (DOWN arrow) you progressively increase the screen level number [1-10]. By pressing the top right (UP arrow) you progressively decrease the screen level number [10-1].

The remaining five buttons on either side of the display are programmable. There are ten programmable buttons per programmable feature screen,with the exception of the last screen, which has nine programmable buttons. The total programmable buttons per 5012L station is ninety-nine.Any system feature or function can be assigned to these buttons.

VOLUME CONTROLS

The 5012L keysets use the UP and DOWN buttons to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening.These three levels will be stored in memory until changed. If background music is turned on at your keyset,the volume buttons will also control the level of music. The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume buttons.There are 16 levels for each volume setting.The volume of off-hook ring is controlled by a user-programmable setting.

THINGS YOU SHOULD KNOW

USER ORIENTATION

The ITP model telephones are called “IP keysets”. The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office phone system. The lower five buttons (ten total) that reside on either side of the Large Display screen are programmable buttons. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable buttons.

The top button on either side of the Large Display Screen scrolls through the various levels of the programmable button display screens.

Lines from the telephone company are “C.O. lines”. Calls on these lines are referred to as “outside calls”. Your system can have individual C.O.line buttons or lines may be assigned to groups. When they are in a group, you access a line by dialing an access code or pressing a route button.For example,dial 9 or press a “LOCAL”button to get a local outside line. If Least Cost Routing is used,pressing the “LCR” button will automatically select a preprogrammed C.O. line according to what digits are dialed.Each line in the system is numbered,beginning with 701,then 702,703, etc.

Direct Station Selection (DSS) buttons are programmed to ring specific stations. You can press a DSS button instead of dialing the extension number.

The 5012L keyset provides distinctive ring patterns:

• Outside calls have a single ring tone repeated.

• Internal calls have a double ring tone repeated.

• Door phone calls and alarm/appointment reminders have a triple ring tone repeated.

SPEAKERPHONE

All ITP keysets are speakerphones. Pressing the SEND button will answer an incoming call on the speakerphone. Pressing the END button will release the call on the speakerphone.

Switching from the handset to the speakerphone is easy. Press the SPEAKER but- ton and hang up the handset.

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SCROLL BUTTON ASSEMBLY

The scroll button is actually a type of thumbwheel assembly. You may use it to scroll through the station screens. Rolling the SCROLL BUTTON DOWN (towards the navigation button) will advance you through the multiple STATION FIXED

FEATURE and STATION PROGRAMMABLE button screens. Rolling the SCROLL BUTTON UP (towards the station display) will bring the cursor back towards the

Main Screen.By scrolling up or down,you cause the cursor to move back and forth through the screens in the same manner as the UP/DOWN arrows on the top

SELECT BUTTONS work.

NAVIGATION BUTTON

The 5012L keysets incorporate a Navigation Button. This button is designed to assist the user in activating and using various station features, more easily. These features include Outgoing Call Log, Incoming Call Log,Speed Number Search, Call Forward Assign and Alarm Assign.

With the NAVIGATION BUTTON, the station user is no longer required to enter station level programming to activate these frequently used features. A few button presses and these features are activated.

The NAVIGATION BUTTON is divided into separate feature buttons. These but- tons are described below.

• MENU BUTTON: This button displays the station feature main menu,which is configured in icons, so that the users can easily utilize various settings and helpful functions.

• SEND BUTTON: If the station is programmed for Enblock Dial Mode, when dialing an outside telephone number or internal station number, you must press the SEND button to initiate the call. This button is also used when reviewing recently received or called numbers and answering incoming calls.

When reviewing recently received calls,continue to press the SEND button for more than 2 seconds and the last outside number called will be redialed.

The SEND button operates as the ANS portion of the ANS/RLS button. An ANS/RLS button may be assigned to the station as a programmable button.

• ENTER BUTTON: This button is used to select a menu option, or to save changes made to a menu or submenu option.

• DIRECTION BUTTON: The DIRECTION BUTTON is the donut shaped ring, which surrounds the ENTER button.This button is used to navigate within the menus.There are directional arrows stenciled into this button,which indicate which direction the cursor will be moved.

SCREEN BUTTON

The 5012L incorporates a SCREEN button. This button allows you to choose your keyset’s idle screen display. The default is CALENDAR.The options are STATION FIXED FEATURE buttons (two levels), or STATION PROGRAMMABLE buttons (ten levels).

NOTE:

From the default CALENDAR screen:

• Press the SCREEN button once to access the STATION PROGRAMMABLE BUTTON SCREEN #1. Press the DOWN arrow associated with the top left soft key and you will advance to STATION PROGRAMMABLE SCREEN #2. Each additional press of the DOWN arrow will advance you through the screens, until you reach SCREEN #10. Press the UP arrow associated with the top left soft key to return to the previous screen. Each additional press of the UP but- ton will move you back towards the main screen.

• Press the SCREEN button twice to access the STATION FIXED FEATURE SCREEN #1. Press the DOWN arrow associated with the top left soft key and you will advance to SCREEN #2.

CONFERENCE BUTTON

The CONFERENCE button allows the user to set up a call with up to five parties (station or trunk).

TRANSFER BUTTON

TRANSFER is used to send any call to another extension in one of two ways. You

can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.

HOLD BUTTON

The HOLD button maintains the call at your keyset, while enabling you to call other stations or consult coworkers in confidence.

SPEAKER BUTTON

The SPEAKER button allows you to have a conversation from the keyset without lifting the handset.

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Note that the DIRECTION BUTTON has four icons,at the top,bottom,left and right of the ENTER button. These icons are used to navigate directly to

particular programming options from the CALENDAR screen.

Pressing the top (HOME) icon will take you directly to the Main Menu. The bottom (TONE) icon will take you to the Ring Tone/Volume Menu.The left side (MESSAGE) icon will take you to the Text Message Menu. The right side (PHONE) icon will take you to the PhoneBook Menu.

• END BUTTON: This button is used to disconnect a call after a conversation or to move to the initial screen.

The END button operates as the RLS portion of the ANS/RLS button. An ANS/RLS button may be assigned to the station as a programmable button.

• CANCEL BUTTON: This button is used to erase any characters or numbers entered by the dial button or to move to the previous screen.

After pressing the MENU button,use the direction button to highlight the desired menu icon.For multiple screen options,the UP/DOWN arrows at the either side of the top of the LCD may be used to scroll on a per page basis. Press ENTER to access that menu. To navigate within the menu, you may scroll to the desired option/function, dial the associated option function number or press the associated select button on either side of the display.

Press the END button to exit programming.

FEATURE ACCESS CODES

This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct.Your installing company can inform you the correct codes.

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are already familiar to you.

6 7

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ASSEMBLING YOUR KEYSET

• Place the keyset face down on a flat surface.

• Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in.

• Plug the handset cord into the jack marked with the symbol.

• Route the handset cord out the RIGHT side of the keyset as you look at it face down.

• Plug the eight-conductor LAN cable, from the wall, into the jack marked LAN on the back of the keyset.

• Plug the eight-conductor PC cable, from the PC, into the jack marked PC on the back of the keyset.

• Plug the power connector, from the power adapter provided, into the power jack on the back of the keyset.

• OPTIONAL: To connect a recording device, plug the device connector into the jack marked REC on the bottom of the keyset.

IMPORTANT NOTE:

• Be careful not to connect the Network LAN cable into the PC connector of the phone.

• To prevent damaging the keyset, only use the Power Adapter that came with the 5012L keyset.

ITP-5012L KEYSET

LCD Panel

Displays a large quantity of information so that the users can easily search.

Select Buttons (6)

To select a specific item the user can simply press the Select button next to the item.

Volume Button

Used to adjust the volume of the handset, speakerphone, ringer,background music and page.

Screen Button

Select Button (6)

Dial Button

Speaker Button

For handsfree operation and ringing.

Hold Button

Used to save a call without hangingup on the current call.

Transfer Button

Conference Button

Used to make a calls of up to 5 parties.

Microphone Button

Navigation Button

Scroll Button

Status Indicator

Used to provide your keyset status.

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• The [0]-[9] dial buttons are used to directly choose a menu, or sub menu options.

• The [ENTER] button in the navigation button assembly is used when saving a modification.

• The [MENU] button in the navigation button assembly is used to to display the IP Setup Main Menu.

•The[END] button in the navigation button assembly is used when canceling or editing the modification, or existing programming.

•The[CANCEL] button in the navigation button assembly is used to go back to the previous screen or to delete the last digit of a displayed option value.

MENU STRUCTURE

The IP SETUP MENU is configured as follows:

1. INFORMATION

1. Version

2. Network

3. Load Option

4. MAC Address (Note that Option 3 will be indicated only when setting the Manual IP)

2. NETWORK

1. Mode

2. IP

3. Netmask

4. Gateway (Note that Option 2 will be indicated only when setting the Manual IP)

3. LOAD & UPGRADE

1. Load Option

2. Upgrade Program

3. Upgrade Bootrom

4. Format

4. SYSTEM

1. Password (Unused)

5. SERVER

1. Server IP

2. ID

3. Password

6. EXIT

ITP-5012L SETUP

INITIALIZING THE ITP-5012L

Initially the ITP-5012L IP keyset will need to be setup to operate within the users network.The Setup Menu is also used to make changes to the keyset,in the event that the system information should change. The option chosen via scroll button will be highlighted.

The station numbers will be automatically set by the iDCS 500 system once the necessary information has been entered into the IP keyset. Enter ID and password of the server,as described below to register the phone.

See your system administrator for specific Network and Server addresses. The addresses necessary to set up the ITP-5012L are:

• IP Address of Station

• Network Gateway Address

• iDCS 500 MCP2 Server Address

• User ID

• Password

As soon as the ITP-5012L IP phone is connected to the power supply, press the

MENU button and the LCD displays the SETUP OPTIONS SCREEN.

IP SETUP MENU

To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5012L IP phone is connected to the power supply. Unplug the power from the ITP. Press and hold the MENU button while plugging in the power, then release the MENU button.

Once the IP SETUP MENU is displayed, you can move to each menu in the Set Up by using the navigation buttons and [1]-[9] dial buttons of the ITP-5012L IP phone.

• The UP and DOWN directions buttons in the navigation button assembly are used to move the highlighted bar up or down to the desired option.

• The LEFT and RIGHT buttons in the navigation button assembly are used to move the highlighted bar left or right, to the desired option, move to a sub menu and if a menu is at the last line, that menu option will be executed.

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Setup (1/6)

1.Information

2.Network

3.Load & Upgrade

4.System

5.Server

6.Exit

NAVIGATING THE MENUS

When programming within various menu options,information can be entered via the dial pad keys using [0]-[9] and [] dial keys, as well as utilizing the navigation button assembly.

The button used for editing and their features are summarized below.

BUT

TON

FEATURES

Left and Right ......................To move a cursor (highlighted area) or to erase what is

entered.

Enter ........................................To save the current setting and end programming.

End............................................To cancel the current programming and return to the

Main Menu.

Cancel......................................To move back to the previous screen or delete the last

digit of the displayed option value.

[] ............................................To enter [.] between IP address fields.

[0]-[9] ......................................To enter numerical values.

SETTING THE NETWORK PARAMETERS

Utilize the following programming steps to program the ITP-5012L IP keyset to operate within the users network.

Network Parameter Setup

From the Setup,Main Menu,select [2.Network] to set or modify the network parameters. The LCD will display the Network (1/1) screen.

Press ENTER and you will see the Mode (1/2) screen.

•If [1. Manual IP] is selected, the user must enter the IP address, subnet mask, and gateway value for the customer network that the 5012L resides on.

•If[2.DHCP] is selected, the IP address, subnet mask, and gateway value will be set to the default values automatically. (Choose this option only if a DHCP server is available on the local network).

Setting IP Manually

If [1. Manual IP] is selected the Network (1/4) sub menu will be displayed.

The user directly enters the IP address, subnet mask, and gateway, address as follows:

• If the [2. IP] menu is selected, the LCD will display the following message and the user can enter its IP address.

Check if there is any currently saved IP address of the phone on the LCD. If the IP address has not been set, the LCD displays nothing. The user can enter the IP address using [0]-[9] dial buttons and [] button can save that IP address by pressing the [Enter] button of navigation button assembly.

• If the [3. Netmask] menu is selected,the user can enter a new Netmask IP address.

Check if there is any currently saved subnet mask address of the phone on the LCD. If the subnet mask address has not been set, the display will show nothing. Press any dial buttons from [0]-[9] and [] button to enter the subnet mask IP address and then save that subnet mask IP address by pressing the [Enter] button of navigation button assembly.

• If the [4. Gateway] menu is selected the user can enter a new gateway address.

The user can check if there is any gateway IP address of the phone that is currently saved on the LCD. If the gateway IP address has not been set, the LCD will show nothing. Use any dial buttons from [0]-[9] and [] button to enter the gateway IP address and save it by pressing the [Enter] button of navigation buttons.

NOTE: In the [2. Network Menu], [1. Mode] option, when [2. DHCP] is selected the IP address, Netmask, and Gateway will not be displayed on the LCD.

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Network (1/4)

1.Mode

2.IP

3.Netmask

4.Gateway

Network (1/1)

1.Mode

Mode (1/2)

1.Manual IP

2.DHCP

* Input IP Address xxx.xxx.xxx.xxx

* Input Netmask xxx.xxx.xxx.xxx

* Input Def. Gateway xxx.xxx.xxx.xxx

Authentication Server Related Set/Modify

The fifth item [5. Server] sets or modifies settings related to the authentication server.Select the [5. Server] item and move to the lower level.The screen below is displayed.

You can set/modify the IP address of the authentication server at the [1. Server IP] item. The screen below is displayed when you enter the item.The server IP is the IP address of the MCP2.

You can confirm the current IP address of the authentication server at the LCD panel.The address is left blank if it is not set.Use the dial buttons from [0]-[9], and [] to set the IP address and press the [ENTER] button among the navigation buttons to save and exit.

You must input the ID assigned to your ITP phone.See your phone system administrator to get this value.Press the [ENTER] button to save and exit.

You must input the password associated with your ID. See your phone system administrator to get this value.Press the [ENTER] button to save and exit.

Completion of Settings

Verify settings at the first item [1.Information] after setting all of the above items. Select the sixth item [6. Exit] to save all modified settings and reboot the ITP-5012L phone.

Load and Upgrade Set/Modify

The third item [3. Load & Upgrade] sets or modifies the IP phone’s software version. Use extreme caution when upgrading the keyset.

Select the [3. Load & Upgrade] item and move to the lower level. The screen below is displayed.

Item not visible in the first screen:

In the [1.Load Option] item, move to the lower level and select [2. File System].

Each of the items [2. Upgrade Program] and [3. Upgrade Bootrom] are used for upgrading program and bootrom. Set the IP of the TFTP server you wish to upgrade and press OK.

The [4. Format] item is used for deleting all programs and data except bootrom.

CAUTION: For engineering purposes only. The format option should not be used unless instructed by an Authorized Samsung Engineering or Technical Support Representative.

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1.Load Option

2.Upgrade Program

3.Upgrade Bootrom

4.Format

1.Server IP

Input ServerIP xxx.xxx.xxx.xxx

Input Id

xxxx

Input Password

xxxx

DIALING FROM THE OUTGOING / INCOMING MENU

• From the station idle screen, press the MENU button and select P-BOOK.

• Select DIALED Nos or RECEIVED Nos from the submenu. These menus will store the last thirty calls made to and from the station.

• Press the select button on the display, associated with the number to redial or use the DIRECTION or SCROLL button to move the cursor to the desired number. Press the ENTER button to display the detailed information of the number.

• Press the SEND button to dial the number.

DIALING THE MOST RECENT OUTGOING / INCOMING NUMBER

• Press the SEND button. The most recent call (Internal or External) to or from the station will be displayed.

• Continue to press the SEND button and the system will automatically dial the number for you.

MAKING CALLS FROM THE CALL LOG

The Station Call Log displays the last outgoing station, and incoming trunk calls. The total number of calls that can be displayed is 60.You may redial any of these calls from the Call Log.

• Press the SEND button to display the first page of the CALL LOG.

• Use the SCROLL button or the DIRECTION button to navigate to the desired number.Use the UP and DOWN arrows, associated with the top left and right soft keys to advance and return through the CALL LOG Screens.

• When the desired number is highlighted,press the SEND button.

• The number will be automatically dialed.

ANSWERING A CALL

• Lift the handset and you are automatically connected to the ringing call. See

Ring Preference under Customizing Your Keyset—OR—press the SEND button

to automatically answer on the speakerphone.

• While a call is ringing in, the display will indicate the type of call coming in (station number and name, trunk number and name, etc.)

NOTES:

1. If a call is flashing at your keyset but not ringing, you must press the flashing button to answer.

1716

OUTSIDE CALLS

Note: When making calls, internal or outside calls, in order to access the program- mable button screens, press the SCREEN button. Then you can utilize either the SCROLL button or the UP/DOWN arrow (select) buttons on the display.

MAKING AN OUTSIDE CALL

IMPORTANT: Put phone in OVERLAP MODE:

• Press the MENU button.

• Select CONFIG and then select DIAL MODE.

• Change it to OVERLAP. If your phone is not in OVERLAP mode you must always press the SEND button after dialing the digits to send the call.

• Lift the handset and press an idle outside line button,line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—lift the handset and dial the Trunk Group access code or simply start dialing.

• Dial the telephone number or the Intercom number.

• Finish the call by replacing the handset. To disconnect a speakerphone call, press the ANS/RLS or END button.

NOTES:

1. You will receive No More Calls tone when you attempt to make a call and

there is no button available for that line.

2. If Least Cost Routing is enabled on your phone system, this button may

be labeled LCR or accessed by dialing an access code (usually 9).

3. If your system is programmed to require an authorization code before

making a call, dial  plus a valid code before selecting a C.O. line.

4. If your system is programmed to require an account code before making

a call, press the ACCT button or dial 47 plus a valid bin number,press the ACCT button again and then select a C.O. line.

For more information on authorization and account codes, see your system administrator.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before dialing.

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2. While a call is ringing in, press the SCREEN button to display the programmable button screen. This will enable you to view and invoke any of the station features that you may wish.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67—OR—press the UA button.This device can operate in any one of the six different ring plans.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before dialing.

RECALL DIAL TONE

• Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

SENDING A FLASH

While on an outside call, press the FLASH button to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.

NOTE: Flash is not available on an ISDN circuit.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line,this means that the line or group of lines is busy.

• Press the CALLBACK button, if programmed, or dial 44, you will hear confirmation tone.

• Press the ANS/RLS or END button.

• When the line becomes free, the system will call you back.

• Lift the handset or press the SEND button to answer,wait for dial tone and dial the telephone number or speed dial number again.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the CALLBACK button will be solid black.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.

CANCELING CALLBACK

A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the CALLBACK button, will be solid black.

To cancel a callback:

• Press the CALLBACK button, if programmed, or dial 44.The display will show the callback details and an option to CLEAR the callback.

• Press the CLEAR button,or press the HOLD button.This will cancel the last set callback and display the next set callback, also with the option to CLEAR.This process is repeated until all callbacks are cleared from memory.

NOTE: If the Hot Keypad feature is turned off, you must first lift the handset or press the SPEAKER button before dialing.

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AUTO ANSWER MODE

When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call.

• Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset.

• To finish the call,replace the handset or press the ANS/RLS or END button.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set to ON.

BUSY STATION CALLBACK

When you call another station and receive a busy signal:

• Press the CALLBACK button, if programmed, or dial 44.

• When the busy station becomes free, your keyset will ring.

• Lift the handset or press the ANS/RLS or SEND button to call the now idle station.

NOTES:

1. A callback will be canceled if not answered within 30 seconds.If you have set a callback, the cursor associated with the CALLBACK button, will be solid black.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER or SEND button before dialing.

BUSY STATION CAMP-ON

When you call another station and receive a busy signal but you do not want to wait for a callback:

MANUAL CAMP-ON

• Press the CAMP button or dial 45.

• The called station will receive off-hook ring tone repeated every few seconds and the cursor associated with the first available CALL button will flash black to indicate your call is waiting.

• Wait for the called party to answer.

• The called station must release its first call or place it on hold before answering your camp-on.

NOTES:

1. If you receive No More Calls tone, that station has no available button to accept your call. Hang up or leave a message.

INTERCOM CALLS

CALLING OTHER STATIONS

• Dial the extension number or group number.

• Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone.

• Finish the call by replacing the handset or pressing the ANS/RLS button or END button.

NOTES:

1. If you have a DSS button assigned to an extension or station group,you may press this button instead of dialing the number.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

DIALING THE MOST RECENT OUTGOING / INCOMING NUMBER

• Press the SEND button.The most recent call (Internal or External to system) to or from the station will be displayed.

• Continue to press the SEND button and the system will automatically dial the number for you.

ANSWERING INTERCOM CALLS

• When your keyset rings, simply lift the handset—OR—press the ANS/RLS or SEND button to be connected to the calling station.

• Finished the call by replacing the handset or pressing the ANS/RLS or END button.

ee Ringing Preference under Customizing Your Keyset.

VOICE ANNOUNCE MODE

When another station calls you, your keyset will sound a brief attention tone and you will hear the caller’s announcement.

• Press the ANS/RLS or SEND button to turn on the microphone and speak handsfree—OR—lift the handset to reply.

• To finish the call,replace the handset or press the ANS/RLS or END button.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set to ON.

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CALL PROCESSING

SYSTEM HOLD

When you are connected to any call,press HOLD.The call will flash at the keyset.If this call appears on a line button at other keysets,it will flash at those keysets also.

• To take the caller off hold, press that button and the flashing LED will go steady again. Resume the conversation—OR—press the HOLD button. The flashing LED will go steady again and you will be connected to the call again. Resume the conversation.

NOTE:While on a call,pressing a line button,route button or flashing CALL button will automatically put your first call on hold and connect you to the new call. S

Aut

omatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

• Press the HOLD button twice. The call will flash on your keyset and this line will show a steady indication on other keysets.

• To retrieve the call, press the flashing line button or press the HOLD button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station.

• Press TRANSFER and dial the station number (or press the appropriate DSS button)

• Press the HOLD button.This will place the call on system hold on an available CALL button or Line button at the remote station and return you to dial tone.

NOTES:

1. If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to the other party by pressing the TRANSFER button (or the RETURN soft key in the display).

2. Intercom calls cannot be put on remote hold.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.

AUTO CAMP-ON

When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station,you can set your phone for auto camp-on.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 081 to turn ON auto camp-on or 080 to turn it OFF.

•Press TRANSFER to store your selection.

From the LCD:

• Press the MENU button.

• Scroll to CONFIG option and press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option.

• Scroll to AUTO CAMPON option. Press ENTER to change status.

•Press CANCEL to return to main configuration screen—OR—press END to return to idle screen.

CALLING YOUR SYSTEM OPERATOR

• Dial 0 and press SEND button to call your system operator or group of operators.

• If you want to call a specific operator, dial that person’s extension number.

NOTE:If the Hot keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

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TRANSFERRING CALLS

Transfer is used to send any calls to another extension in one of two ways.You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.

• While on a call, press the TRANSFER button and dial an extension number or group number.Your call is automatically put on transfer hold—OR—press a DSS button or station group button. Your call is automatically put on transfer hold.

• Hang up when you hear ringing (this is an unscreened or blind transfer)— OR—wait for the called party to answer and advise him/her of the call and hang up. If the transfer is refused, you will be reconnected to the outside line when the called station hangs up or you can press TRANSFER to return to the outside party.

• If you wish to send the call to another extension without waiting for the first station to hang up, simply press another DSS button—OR—press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.

• When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring.

NOTES:

1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRANSFER button.

2. If you receive No More Calls tone, that station has no button available to receive another call. Press TRANSFER to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS button.You must press the TRANSFER button and dial the destination extension number.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and you receive a busy signal, you may camp the call on to this station. Simply hang up when you hear the busy signal.The called party will be alerted that a call is waiting for them.

NOTE: If you receive No More Calls tone, that station has no button available to receive another call. Press TRANSFER to return to the outside caller.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your station.The button that the call appears on will have a slow flashing indicator.

• When your phone rings,lift the handset or press the ANS/RLS button—OR— press the SEND button to answer the recall.

• If you do not answer this recall within a pre-programmed period of time,it will go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with another extension:

• Press the TRANSFER button; you will receive transfer dial tone. Your call is placed on transfer hold.

• Dial the extension number.

• Consult with the internal party.

• Press TRANSFER to return to the outside party or hang up to transfer the call.

NOTE:Repeatedly pressing the TRANSFER button will toggle between the outside party and internal extension. If necessary you may disconnect either one of the parties by pressing the DROP button.

RETRIEVING CALLS HELD AT ANOTHER STATION

When a line is on hold and it appears on your keyset, press the LINE button with the flashing indicator.

When a line is on hold and it does not appear on your keyset, dial 12 plus the line number or the extension number of the station that placed the call on hold.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

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TRANSFER TO VOICE MAIL

This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT button to accomplish this.To transfer a call directly to a voice mailbox:

• While on a call, press the VT button and dial the mailbox number.

• Hang up when dialing is completed.

CALL WAITING

If an outside call has been camped-on to your phone or another station has camped-on to you:

• Your keyset will ring and the call that is waiting for you (camped-on) will flash.

• Press the flashing button to answer; your other call will go on hold automatically if your station has the Automatic Hold feature set. If not, you must press HOLD and then the flashing button—OR—finish the first call and hang up; the waiting call will ring.

• Lift the handset or press the ANS/RLS or SEND button to answer.

NOTE: Intercom calls will not go on Automatic Hold.

CONFERENCE CALLS

You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order.

• While engaged in a conversation,press the CONFERENCE button and receive conference tone.

• Make another call, either intercom or outside, press the CONFERENCE button and receive conference tone.

• Make another call or press the CONFERENCE button to join all parties.

• Repeat the last step until all parties are added.

NOTE: When attempting to add another party to the conference and you are not able to reach the desired person, hang up. Simply press the CONFERENCE button again to return to your previous conversation.

To drop a party from your conference call:

• Press CONFERENCE and dial the extension or line number that is to be dropped.

• Press CONFERENCE again to reestablish the conference.

NOTE:To leave the conference, hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave outside lines connect-

ed together in a trunk to trunk conference, press the CONFERENCE button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number. When they hang up, the lines will release automatically.Press CONFERENCE to rejoin a trunk to trunk conference.

CONFERENCE SPLITTING

If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on (See C

ustomizing Your Keyset

) and all of the outside lines involved

in the conference appear as buttons on your keyset, you can split the conference into separate calls as follows:

• Press any one of the outside line buttons. That outside line indicator will

remain steady to indicate you are still connected to it. All other outside lines in the conference will be placed on system hold at your keyset. All intercom callers in the conference will be disconnected.You may now speak with each caller privately and transfer them as usual, or reestablish another conference.

FORWARDING CALLS

This option allows for one button Call Forward setting.You may forward your calls to another station, station group or external destination.

Call forwarding may be set in several different manners:

1. From the dial pad,dial 60 plus the extender (see below) that corresponds with

the type of forwarding desired, followed by the station number to forward to.

60 + 0 Call Forward Cancel. Cancels all call forwarding from the station.

60 + 1 Call Forward All Calls. Forwards all calls under any condition.

60 + 2 Call Forward Busy. Forward calls to another station when you are on

the phone.

60 + 3 Call Forward No Answer. Forward calls to another station when you

don’t answer.

60 + 4 Call Forward Busy/No Answer. Sets both Forward Busy and Forward

No Answer.

60 + 5 Call Forward DND.Forwards calls when you activate DND.

60 + 6 Call Forward Follow Me. Forward calls to the station where you cur-

rently are.

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STATION CALL PICKUP

To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone.

If you have a DP key assigned with a station number, you only need to press this DP key with the flashing light to answer this ringing station.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

GROUP CALL PICKUP

To pick up (answer) a call ringing in any pickup group,lift the handset and dial 66 plus the desired group number 01–20 or press the flashing GROUP PICKUP button if available.

NOTES:

1. A group pickup button can have an extender for a specific pickup group.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing the access code.

MY GROUP PICKUP

If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. MY GROUP PICKUP: __________________.

PRIVACY RELEASE

This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone.

To Release Privacy:

While you are talking on a C.O.line and you wish to have other internal parties (or up to three) join the conversation.

• Press the PRB button (the PRB indicator will be steady). Inform the other party that he/she may now join the conversation.

After the other party (or parties) has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation, press the PRB button a second time, the PRB button LED will be off.

2. From the LCD:

• Press the MENU button, scroll to the FORWARD icon,press ENTER.

• Scroll to the desired Forward Option. Press MENU button.

• Select MODIFY, enter the Station Number to forward to and press ENTER.

NOTE:Once call forwarding has been initially set,for subsequent settings,you may scroll to the desired forward type and press ENTER to forward to that same destination.You may also press the SELECT button associated with the desired forward type, as opposed to scrolling to it.

3. From the Station Feature Button:

• Each of the forward types may be assigned its own feature button. Pressing the desired feature button will set forwarding to the last destination.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

2. The station that receives a Forward All call can transfer the call to the forwarded station. This is useful when you are expecting an important call but you do not wish to be disturbed by other calls.

3. When a station user places his/her keyset in Forward All mode and he/she does not have a FORWARD ALL button, the TRANSFER button will light to indicate Forward All has been set and calls to this station have been transferred elsewhere.

CALL FORWARD OPTIONS

A display keyset may review or change call forward options and destinations. Call forward access can be done via the keypad or by accessing the keyset display features.To review or change call forward options:

• Press TRANSFER 102.

• Dial 0-6 to select the forward type (e.g., 1) OR Press UP or DOWN to select the forward type Press the right soft key to move the cursor

• Dial the destination number (e.g., 202) OR Press UP or DOWN to select the destination Press the right soft key to move the cursor

• Dial 1 to set OR Press UP or DOWN to select YES or NO

• Press TRANSFER to store and exit

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DIALING FEATURES

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49.

Your system may be set for 950 system wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes are 000~049.

• From the Main Fixed Feature screen with the handset on-hook, press the SPEED DIAL button or dial 16.

• Dial the desired speed dial number.

• The telephone number is automatically dialed for you.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

From the LCD:

• Press the MENU button.

• Scroll to the PHONEBOOK option, press ENTER.

• Scroll to SEARCH, press ENTER.

• Choose the method to be used to initiate a speed call, as described below.

SEARCH—Search and initiate speed dial calls by: Speed Dial Number, Associated Names, Telephone Numbers, Assigned Groups or Previous Calls, registered to the phone.

• Scroll to, or dial the associated number of the desired function. (Search, Outgoing, Incoming, New Number, Edit Group, Delete All, My Own Number) and press ENTER.

• Once in the menu, you may dial the selected number,change,delete or register the number. When the information is displayed, press ENTER to dial the number,press MENU to display further options.

1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone. Enter the speed dial number of the party you wish to call. When the number is displayed,press ENTER and the number will be automatically dialed for you.

If you press ENTER without entering a speed dial number,all registered numbers will be displayed.

2. BY NAME: Searches for a telephone number by names associated with them. Enter the name in the “By Name”box and press ENTER.When the name is displayed, press ENTER again and all of the numbers associated with that name

To Join a Non-Private Conversation:

When someone has informed you that you can join a conversation:

• Press the C.O.line button that he/she has indicated. OR

• Dial the C.O. line number that he/she has indicated.

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From the LCD:

• Press MENU button.

• Scroll to PHONEBOOK option, press ENTER.

• Scroll to New Number and press ENTER. Or you may dial [4] and immediately enter the option.

• Enter the name and all desired phone numbers for that particular speed dial entry and press ENTER.

ONE TOUCH SPEED DIALING

You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers.

• While on-hook, press TRANSFER and then dial 107.

• Press a One Touch Speed Dial button.

• Dial the speed dial number (00–49 or 500–999) that you want assigned to this button.

• Press TRANSFER to store your selection.

To call this telephone number,just press the One Touch Speed Dial button.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

DIRECTORY DIALING

• Press the SCREEN button twice. Scroll to the first Fixed Feature screen.

• Press the DIRECTORY button.

• Press the soft button associated with the desired option.

STN - Accesses Station name directory, SYSTEM - Accesses System speed dial name list. PERS - Accesses your personal speed dial name list.

• Enter the first digit of the desired party.

• Press the UP/DOWN buttons to scroll to the desired entry.

• Press the appropriate operation soft button:

DIAL - Dials the displayed number. PREVIOUS - Moves you to the previous entry. EXIT - Exit programming and return to idle screen. NEXT - Moves you to the next entry.

• Press END to return to idle screen.

are displayed.Using the direction button,highlight the desired number.Press ENTER and the system will automatically dial it for you.

If you press ENTER without entering a name, all registered names will be displayed.

3. BY PHONE NUMBER: Searches for an entry by the phone number registered. Enter the phone number of the party you wish to call. Press ENTER and the number will be displayed from the PHONEBOOK. When the number is displayed, press ENTER and all information associated with that number is displayed.

If you press ENTER without entering a number,all registered numbers will be displayed.

Notes:

—Entering (*123*) searches all numbers that include the 123 in them. —Entering 305* searches all numbers that begin with 305. —Entering *3000 searches all numbers that end with 3000.

4. BY GROUP: Searches for an entries by group information registered.Scroll to group or enter associated number, press ENTER. The numbers registered to that group are displayed. Scroll to the desired number and press SEND.The number is automatically dialed for you.

5. BY TIME: Searches for entries based on incoming calls that have registered numbers on the set. Scroll to the desired entry and press ENTER. The information associated with that call will be displayed. Scroll to the desired number entry and press SEND to have the number dialed automatically for you.

PROGRAMMING PERSONAL SPEED DIAL NUMBERS

You can program frequently dialed telephone numbers in a personal speed dial list.A station may be assigned up to fifty numbers,00–49.See your system administrator to determine the amount assigned to your station.The phone itself maintains 1000 station speed dial numbers.

• While on-hook, press TRANSFER and then dial 105.

• Dial a speed dial number (00–49).

• Dial a line or line group access code.

• Dial the telephone number to be stored (24 digits maximum). It can include #, ,FLASH and PAUSE.

• Press TRANSFER to store the number.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

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• When the called party answers, lift the handset or press the flashing SPEAK- ER to begin speaking.

NOTES:

1. If you make another call, auto-redial is canceled.

2. To cancel an auto-retry,lift and replace the handset.

PULSE TO TONE CHANGEOVER

When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones.

MEMO REDIALING

When you are calling directory information, you can store the number you are given using the SAVE feature.There is no need for pencil and paper.

• While you are talking on an outside call, press SAVE.

• Dial the telephone number as it is dictated to you on the key pad.

• Press SAVE to store the number.

To dial the number, press the SAVE/REPEAT button. It will select the same line and dial the stored number.If necessary,you can select a different line and then press the SAVE/REPEAT button.

LAST NUMBER REDIAL

To redial the last telephone number you dialed, press the REDIAL button or dial

19.

To redial the last telephone number you dialed, from the Main Fixed screen, press the LAST REDIAL button.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

2. Redial does not apply to intercom calls.

MANUAL RETRY WITH REDIAL

While you are on an outside call listening to a busy signal and you want to redial the same number dialed.

• Press the REDIAL button.

This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts.

SAVE NUMBER WITH REDIAL

To save the number you just dialed for later use, press the SAVE/REPEAT button before hanging up.

To redial this saved number at any time,press the SAVE/REPEAT button or dial 17. The same line will be selected for you.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

2. The saved telephone number is stored in memory until you save another number.

3. Redial does not apply to intercom calls.

AUTOMATIC REDIAL/RETRY

When you are making an outside call and you receive a busy signal,the system can automatically redial the number for you. It will automatically redial at a pre-programmed interval for up to 15 attempts.

• When you hear a busy signal, press the AUTO-RETRY button.

• The system will reserve the line and automatically redial the same number for you.You will hear the call being made through the keyset speaker.The microphone is muted.

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• Press WAI T or TRANSFER.

• Remain off-hook until the person dials 56 from any phone.

• The paged person will be automatically connected with you.

CALL PARK AND PAGE

When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.The iDCS 500 offers two different methods:

MANUAL PARK ORBITS

• While in conversation, press the PARK button.

• Entered a desired orbit number (0-9), if the orbit number is busy dial another orbit number.Display users can press  to automatically place the call in any available orbit number and see the number in the display.

• Remember the selected orbit number.

• Replace the handset when finished.

• Lift the handset and make a page announcement as previously described (example:“John Smith park two”).

To retrieve a parked call from orbit:

• Press the PARK button and dial the announced orbit number (0-9).

• You will be connected to the parked call.

NOTES:

1. You must have a PARK button or park access code to retrieve and place calls in park orbits.

2. If the parked call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light.You cannot park and page intercom calls.

3. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

AUTOMATIC PARK WITH PAGE BUTTON

• While in conversation,press the PAG E button. The call is automatically parked at your station.

• Receive page tone and dial a desired page zone number.

• Make announcement indicating your extension number or the line number. Hang up.

To retrieve an automatically parked call:

• Dial 10 plus the number that was announced. If you have a PAGPK button, press it and dial the number that was announced. If you have a PARK button, press it and dial the announced orbit number.

• You will be connected to the parked call.

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PAGING AND MESSAGING

MAKING AN INTERNAL PAGE

To make an announcement through the keyset speakers:

• Lift the handset.

• Press the PAG E button or dial 55.

• Dial the desired zone number 0, 1, 2, 3 or 4.

• After the attention tone, make your announcement.

NOTE: If you have a dedicated page zone button,it is not necessary to press PAG E and dial a zone number.

MAKING AN EXTERNAL PAGE

To make an announcement through the external paging speakers:

• Lift the handset.

• Press the PAG E button or dial 55.

• Dial the desired zone number 5, 6, 7 or 8—OR—dial 9 to page all external zones.

• After the attention tone, make your announcement.

NOTE: If you have a dedicated page zone button,it is not necessary to press PAG E and dial a zone number.

ALL PAGE

To page all designated keysets and external speakers at the same time:

• Lift the handset.

• Press the PAG E button or dial 55.

• Dial  or press the ALL PAGE button.

• After the attention tone, make your announcement.

NOTE: The indicator on the PAGE button will be lit steady when an All Page is in progress.

MEET ME PAGE

• Lift the handset.

• Press the Meet Me Page (MMPG) button or dial 54.

• Dial the desired zone number.

• After the attention tone, instruct the paged person to dial 56.

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3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.

PROGRAMMED MESSAGES

When you will be away from your phone for any length of time, you can leave a programmed station message. Display stations calling you will see this message and be informed of your status or follow your instructions.

• Dial 48 plus any of the message codes (01–20) listed on the back of this user guide.

• To cancel any of these messages you might have selected,dial 48 plus 00.

• Press TRANSFER to exit and store your selection.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button.

You can have multiple programmed message buttons (PMSG) and each one can have a different message code:

• Press any programmed message (PMSG) button.The message is set and the PGM MSG button indicator will be lit steady. Press the button again to turn off the programmed message and the indicator will go blank.

• Pressing another programmed message (PMSG) button will turn the previous one off and set a different programmed message.

To assign absent messages via the LCD:

• Select pre-programmed, or custom messages from the extended absences (10 pre-programmed and 10 custom messages).

• Scroll to or dial [7] and press ENTER.

• Scroll UP/DOWN to the desired message.

• Press ENTER, display confirms save.

• To clear absent message, press MENU at message option and scroll down to clear, press ENTER, display requires more input, select YES/NO, press ENTER, display confirms cleared.

NOTES:

1. If the call is not retrieved within a pre-programmed period of time,it will recall your keyset and have a slow flashing amber light.You cannot park and page intercom calls.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

SETTING A MESSAGE INDICATION

When you are calling another station and no one answers or you receive a busy signal, you can leave a message indication:

• Press the MESSAGE button—OR—dial 43 and receive confirmation tone. Hang up.

• The message button on the Main Programmable Button screen and the TSI will flash at the called station.

NOTES:

1. A station can have up to five message indications.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

CANCELING MESSAGES

To cancel a message indication that you left at another station, dial 42 plus the extension number of the station at which you left a message.

To cancel all message indications left at your keyset, dial 42 plus your extension. Your MESSAGE button indicator will stop flashing and the TSI will go out.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

RETURNING MESSAGES

• Press the MESSAGE button or dial 43.The first station that left a message will be called automatically.If that station does not answer,your MESSAGE button indicator will continue to flash and the TSI will stay on.

• Repeat until all messages have been returned in the order received.

• Your MESSAGE button indicator will stop flashing and the TSI will turn off when all messages have been returned.

NOTES:

1. Display keyset users can view message indications and return them in any order.S

ee Viewing Message Indications under Display Features.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

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ESTABLISHED CALL PICKUP

To pick up an established call in progress at a single line extension connected to a computer modem on your PC.

• Press the EP button for that station on your keyset and the call is automati- cally moved to your keyset.

• The single line extension on your modem will be disconnected.

NOTE: You must have an assigned (EP button) button on your regular keyset, for the single line station.

APPOINTMENT REMINDER / ALARM REMINDER

ALARM CLOCK

This feature works like an alarm clock.Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY).You can set up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm.

When the alarm rings, you will hear three short rings repeated three times. Lift the handset to answer the alarm.If you do not,the alarm will alert you two more times at five minute intervals.

Set alarm for desired duration (Everyday, Once). These alarms can be used to remind you of an appointment later in the day (Once) or as a daily reminder (Everyday). There are two possible alarms. Each can be either a today (Once) or a daily (Everyday) alarm.

To set alarms:

• Press TRANSFER and then dial 112.

• Dial the alarm number 1, 2 or 3.

• Dial the time at which you want the alarm to sound. Enter the time as HHMM (hours and minutes) using the 24 hour clock.

• Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.

• Press TRANSFER to save.

• Repeat for each alarm if needed.

To cancel individual alarms:

• Press TRANSFER and then dial 112.

• Dial alarm number 1, 2 or 3.

• Press the HOLD key.

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CONVENIENCE FEATURES

DO NOT DISTURB

Use this feature when you want to block calls to your keyset.

• While on-hook, press the DND button or dial 401. The DND button indicator will be lit steady to remind you of this mode.

• To cancel DND, press the DND button again or dial 400.The DND button indi- cator goes blank.You can make calls while in the DND mode.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button.

2. If you place your keyset in DND mode and you do not have a DND button, your TSI button will flash to indicate DND status.

ONE TIME DND

If you are on a call and you do not wish to be interrupted while on that call, you can press the DND button and place your station in Do Not Disturb. When you hang up at the end of the call, DND will be automatically canceled and your keyset will be able to receive new calls.This feature requires a DND button.

MUTE

You can mute the handset transmitter or the microphone during any conversation:

• Press the MUTE button.The MUTE button indicator will be lit steady.

• To resume speaking, press the MUTE button again. The MUTE button indicator goes blank.

BACKGROUND MUSIC

When a music source is supplied, you may listen to music through the speaker in your keyset:

• While on-hook, press the HOLD button to hear music.

• Press the HOLD button again to turn music off.

You can set the level of background music by using the VOLUME buttons while lis- tening to the music.This does not affect the speakerphone level.

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“T”. Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting characters from the following table to complete the message.

• Enter ALARM ALERT period.

•Set RING TONE.

• When all information is set, press ENTER.

COUNT 1 2 3 4 5

DIAL 0 < > . ) 0

DIAL 1 space ? , ! 1

DIAL 2 A B C @ 2

DIAL 3 D E F # 3

DIAL 4 G H I $ 4

DIAL 5 J K L % 5

DIAL 6 M N O ^ 6

DIAL 7 P Q R S 7

DIAL 8 T U V Q 8

DIAL 9 W X Y Z 9

DIAL  := [ ] 

NOTES:

1. When the character you want appears on the same dial pad key as the previous character,press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

ANSWERING THE DOOR PHONE

When you are programmed to receive calls from a door phone:

• You will receive three short rings repeated.

• Lift the handset or press ANS/RLS button. You are connected to the door phone.

• If an electric door lock release is installed, dial 13 to unlock the door.

From the LCD:

• Press MENU button.

• Scroll to E-DIARY option, press ENTER.

• Scroll to ALARM option and press ENTER—OR—you may dial 2 and immediately enter the option.

• Choose the desired ALARM NUMBER (1/2).

• Enter TIME via the dial pad in 24-hour format.

• Set RING TONE via the direction button (left/right). Each tone is heard.

• Set REPEAT DURATION via the direction button.

• Press ENTER when finished.

To clear alarm:

• Scroll to CLEAR option in Alarm Clock setting screen and press ENTER.

DAILY PLANNER

Scheduling feature with message. Allows the scheduling of up to 30 alarm reminders. Each of these reminders can have an associated message of up to 32 characters. These reminders can be scheduled to ring one hour before, one half hour before or right at the exact time set.

• Press TRANSFER and then dial 116.

• Dial the alarm number 1, 2 or 3.

• Dial the time you want the alarm to go off.Enter the time as HHMM (hours and minutes) using the 24 hour clock.

• Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.

• Write your message using the dial pad keys.Each press of a key selects a character. Pressing the next key moves the cursor to the next position. For example, if your message is “TAKE MEDICATION,” press 8 once to get the letter “T.” Press 2 once to get “A.”Press 5 twice to get “K.” Continue selecting characters from the following table to complete your message.

• Press the TRANSFER key to store the alarm and reminder message.

• Repeat for each alarm if needed.

From the LCD:

• Press direction button UP/DOWN to set the month. Press direction button LEFT/RIGHT to set the date. Press ENTER on the desired date.

• Press MENU then ADD.

• Enter the TIME desired for the alarm (in 24 hour format).

• Enter the message in the

CONTENTS field.

• Write your message using the dial pad buttons. Each press of a key selects a character. Pressing the next key moves the cursor to the next position. For example, if your message is “TAKE MEDICATION”, press 8 once to get the letter

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message and press ENTER (while maintaining contact with t he caller). This method does not give you the option to transfer the call to another station.

• Take necessary action (take message, etc.)

To set up the Executive/Secretary messages (10 each):

• Press BOSS/SECR button and establish a connection.

• Press the EXE/SECR MSG button. The first message screen is displayed. Pressing the DOWN arrow in the upper left corner of the LCD will scroll you to the second screen.Pressing the UP arrow in the upper right corner of the LCD will return you to the first screen.

• This method gives you the option to transfer the call to another station if so desired.

• Scroll to the desired message.

• Press MENU button for options (Send, Edit, and Remove)

SEND - Sends the message to the other end. EDIT - Enter message from the dial pad. REMOVE - Deletes message.Use remove option to delete the “Blank Message”

default message.

From the BOSS station in DND:

• Receive three short,double ring bursts,followed by the text message from the Secretary.

• Press ENTER to invoke REPLY option—OR—scroll to OK option and press ENTER.

•If REPLY option is activated, the Select Message screen is displayed.

• Scroll to the desired message and press ENTER. The message is sent to the Secretary keyset display and the Secretary station has the option to reply,if so desired.

Sending a text message from the BOSS keyset to the Secretary keyset, from the idle condition:

• Press the EXE/SECR MSG button.

• Press the NEXT button (if there are more than two Secretary stations assigned to that BOSS station,all Secretary keysets will be displayed),in the case of multiple Secretary stations, scroll to the desired Secretary,press the soft key associated with that Secretary and press NEXT button.

• Scroll to the desired message and press the associated soft key or ENTER.

• The message is sent.

Executive Divert:

• From the BOSS keyset when the keyset rings,press the EXEC DIVERT button. The call is forwarded to the Secretary station.

CALLING THE DOOR PHONE/ ROOM MONITOR

You may call the door phone and listen to what may be happening outside or in another room.

• Dial the extension number of the door phone.

• You will be connected to the door phone and you can listen or have a conversation.

• If an electric door lock release is installed, dial 13 to unlock the door.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button.

EXECUTIVE/SECRETARY HOT LINE

If programmed, an executive and a secretary can have a hot line between them. When the executive station is in the DND mode, all of its calls will ring the secretary station.

When an Executive/Secretary hotline is programmed to this keyset, the keyset offers an additional screen option.This screen has options for setting the status of the keyset user.This status update is viewable to EasySet users only.

• Either person can press the BOSS button to make a voice call to the other station.

• Using the hot line will override DND at the other station.This button will have a flashing indication when the other station is in use.

To transfer a call to a Boss in DND:

• Press the TRANSFER button followed by the BOSS button.

• Wait for the BOSS to answer to announce the call and hang up to complete the transfer—OR—hang up to complete a blind transfer after pressing the

BOSS button.

To send a text message to the Boss display:

• Press the TRANSFER button followed by the EXE/SECR MSG soft button.

• Scroll to the desired message and press ENTER (the BOSS station gets three short ring bursts, followed by the message).

• This method gives you the option to transfer the call to another station if so desired.

• Press the TRANSFER button again to be reconnected to the caller.

• Take the necessary action (the BOSS cancels DND and transfer the call or take a message)—OR—press the EXE/SECR MSG soft button, scroll to the desired

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• Press CANCEL to return to Main Config Menu—OR—press END to return to idle screen.

MANUAL SIGNALLING

Use this feature when you want to send a brief 500ms ring burst to another station, regardless of the status of your phone (on-hook, off-hook,handsfree,DND,or ringing).

To send a signal to another station:

• Press the Manual Signalling (MS) button.

• You may press the MS button repeatedly to send multiple signals to the des- ignated station.

NOTE: Your phone must have a Manual Signalling (MS) button with a station number extender assigned to it.

OFF-HOOK VOICE ANNOUNCE

Keysets may receive a voice announcement while on another call.The calling station must have an OHVA button. When you are in DND, you cannot receive OHVA calls.The OHVA feature will work with intercom and transferred calls.

When you receive an OHVA and secure OHVA is ON, you will hear the announcement in the handset receiver, if you are using the handset. If secure OHVA is OFF then you will hear the announcement on the speaker, if you are talking on the handset. If you are using the speakerphone the announcement will always be heard through the speaker.

To make an off-hook voice announcement:

• Dial the extension number or press the DSS button.

• When you receive a busy signal, press the OHVA button.

• After the attention tone, begin speaking.

• Finish the call by replacing the handset or pressing the ANS/RLS button.

• Press the flashing CALL button on your keyset. This will place the original party on hold and allow you to talk to the announcing party.

• To return to your first party, press the button corresponding to your original call.This will disconnect the OHVA call.

NOTES:

1. When you are voice announcing to a station close to you, use the handset to avoid an echo effect.

2. You cannot off-hook voice announce to single line telephones.

• Pressing the EXEC DIVERT button,when the keyset is in idle status,will divert all calls after,to the Secretary station.Pressing the EXEC DIVERT button again, will cancel the divert function.

GROUP LISTENING

When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker:

• Press the LISTEN button to turn on the speaker.The microphone is not in use, so the distant party does not hear other parties present in your office.

• Press LISTEN again to turn the speaker off and resume private conversation.

• Repeat if necessary.

NOTE: Depending on speaker volume and the acoustics of your office, it may be advisable to turn the group listening feature off before hanging up.This will eliminate a momentary squeal.

ACCOUNT CODES

When equipped with optional equipment, your system will allow calls to be charged to a specific account.

• During any outside C.O.call, press the account (ACC) button.

• Enter the 3 digit account code bin number when prompted,OR If your button has an extender of 000 enter the account code (maximum 12 characters including  and #) and press ACC000 again, OR If your button has an extender other than 000 (001~999) account code contained in that bin will automatically be entered for your.

LOCKING YOUR KEYSET

You can lock your keyset to control misuse of your phone while you are away.You can unlock it when you return.Your default station passcode is 1234.

• Press MENU button.

• Scroll to CONFIG option. Press ENTER.

• Scroll to LOCK option and press ENTER—OR—you may press 2 and immediately access option.

• Enter the PASSWORD. Press ENTER.

• Use Direction button to scroll LEFT/RIGHT to choose desired mode.

1. UNLOCK - No restrictions. User may complete internal and outside calls.

2. DIS. CALL ORG - Restricted to incoming calls only. No outside calls can be

made.

3. LOCK ALL - No calls, incoming or outgoing allowed to or from the set.

• Press ENTER.

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CUSTOMIZING YOUR KEYSET

AME PASSWORD

This feature allows people using the AME feature to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is a SVM card installed in the system and your keyset has a programmed AME button.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 101 to turn on AME PASSCODE or 100 to turn it off.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION option and press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option.

• Scroll to AME password and press ENTER to change status.

• Press CANCEL to return to the Main Option Page—OR—press END to return to the idle screen.

AUTO CAMP-ON

This option allows intercom calls to be automatically camped on,if possible,when a busy station is called.

• With the handset on-hook, press TRANSFER and then dial 110.

• Press 081 to turn CAMP-ON on or 080 to turn it off.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION option and press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option.

• Scroll to AUTO CAMP-ON and press ENTER to change status.

• Press CANCEL to return to the Main Option Page—OR—press END to return to the idle screen.

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OHVA BLOCK

Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking.

OHVA REJECT

Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call.

IN GROUP/OUT OF GROUP

If your keyset is assigned to a station ring group,you can remove your keyset from the group and then put it back in.While you are out of the group, you can receive calls to your extension number but not calls to the group number. If you have an IN/OUT button with the group number assigned.

• Press the IN/OUT button. The button indicator will be lit steady when your keyset is in the group.

• Press the IN/OUT button again to exit the group and the indicator will go blank. Repeat as necessary.

If you do not have an IN/OUT button:

• Dial the IN/OUT access code number ________________, then the group number,then 0 to exit the group or 1 to enter the group.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPEAKER button.

The IN/OUT button can include an extender to indicate the specific group that this button will affect. This means that if you are in multiple groups, you can decide for which groups you will receive calls.

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SET ANSWER MODE (INTERCOM)

You can receive internal calls in one of three modes (see Answer

ing Intercom Calls

under Intercom Calls for descriptions).

• While on-hook, press TRANSFER and then dial 103.

• Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION option and press ENTER.

• Scroll to ANSWERING MODE and press ENTER—OR—you may dial 3 and immediately enter the option.

• Scroll RIGHT/LEFT to select desired station ring type setting.(Ring, Automatic, Broadcast [Voice Announce]).

• Press CANCEL to return to the Main Option Page—OR—press END to return to idle screen.

NOTE: When your keyset is programmed for Auto Answer and you have Forward No Answer (FNA) turned on, you must answer screened transfers by pressing the

ANS/RLS button before your FNA timer expires or the call will forward.

SET ANSWER MODE (CO)

Your incoming CO calls can be set to follow the intercom answer mode.

• While on-hook, press TRANSFER and then dial 110.

• Dial 15 to access AUTO ANS CO.

• Press the VOLUME UP or DOWN key to change status.

• Press TRANSFER to store your selection.

AUTOMATIC HOLD

While on an outside call, pressing a line button, route button or a flashing CALL button will automatically put your call on hold and connect you to the next call. This feature can be turned on or off at your keyset.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 001 to turn Automatic Hold on or 000 to turn it off.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button

• Scroll to CONFIGURATION option and press ENTER.

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SELECT RING TONE

Each keyset user can select any one of eight ring frequencies.

• While on-hook, press TRANSFER and then dial 111.

• Dial 1–8 or press the UP and DOWN keys to hear each tone.

• When you hear the tone that you prefer, press TRANSFER to save it.

NOTE: Specific lines or stations may be programmed to ring with a different tone than what you have selected for your keyset.

From the LCD:

•Press MENU button.

• Scroll to VOLUME option and press ENTER.

• Scroll to RING TYPE and press ENTER—OR—you may dial 1 and immediately enter the option.

• Scroll to RIGHT/LEFT to choose tone and press ENTER at the desired tone.

•Press CANCEL to return to the Main Option Page—OR—press END to return to idle screen.

CHANGE YOUR PASSCODE

From the factory,your station passcode is 0000.You can change your station passcode whenever you desire.

• While on-hook, press TRANSFER and then dial 101.

• Dial your old passcode.

• Dial a new passcode (must be four characters).You can use 0–9.

• Redial the new passcode to verify. If successful, you will hear two beeps. Four beeps indicate an incorrect code. Reenter the code again.

•Press TRANSFER to store the new passcode.

From the LCD:

•Press MENU button.

• Scroll to CONFIGURATION option and press ENTER.

• Scroll to PASSWORD and press ENTER—OR—you may dial 1 and immediate- ly enter the option.

• Enter CURRENT PASSWORD, press ENTER.

• Enter NEW PASSWORD and press ENTER.

• Enter NEW PASSWORD again,for confirmation and press ENTER.

•Press CANCEL to return to the Main Option Page—OR—press END to return to idle screen.

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• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option.

• Scroll to HOT KEYPAD,press ENTER to change option status.

• Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

KEY CONFIRMATION TONE

You can hear a short beep (confirmation tone) each time you press a button on the dial pad.This tone can be turned on or off.

• While on-hook, press TRANSFER and then dial 110.

• Dial 040 to turn tones off or 041 to turn tones on.

• Press TRANSFER to store your selection.

REJOINING A PAGE

This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle.To enable this feature:

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 051 to turn this feature on or 050 to turn it off.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION OPTION and press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option.

• Scroll to PAGE REJOIN, press ENTER to change option status.

• Press CANCEL to enter change and return to the Main Configuration Menu—

OR—press END to return to idle screen.

RING PREFERENCE

This feature automatically answers ringing calls when you lift the handset or press the ANS/RLS button.This method will always answer calls in the order they arrived at your keyset.When you turn ring preference off,you must press the flashing button to answer a call, allowing you to answer calls in the order you choose.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 061 to turn ring preference on or 060 to turn it off.

• Press TRANSFER to store your selection.

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• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option.

• Scroll to AUTO HOLD, press ENTER to change option status.

• Press CANCEL to enter change and return to the Main Configuration Menu— OR—press END to return to idle screen.

NOTE: Intercom calls can be automatically put on hold by pressing TRANSFER.

HEADSET OPERATION

Keyset users can switch between headset mode and handset mode. When using headset mode, press the ANS/RLS button to answer and release calls.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 021 to use the headset or 020 to use the handset.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION option and press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option.

• Scroll to HEADSET USE and press ENTER to change option status.

• Press CANCEL to enter change and return to Main Configuration Menu— OR—press END to return to idle screen.

Your keyset may be equipped with a Headset mode button. If it is so equipped pressing this button while the button indicator is blank will cause the keyset to enter headset mode and the button indicator to be lit solid to indicate this. Pressing the button while the button indicator is lit solid will cause the keyset to return to handset mode and the button indicator will go blank.

HOT KEYPAD

On your phone system your keyset’s keypad can be made “live”or “hot” so that it is not necessary to lift the handset or press the SPEAKER button before you begin dialing. Calls can be made and features activated by simply dialing the C.O. line number,trunk group access code,intercom number or feature access code.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 031 to turn the Hot Keypad on or 030 to turn it off.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION option,press ENTER.

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From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION option, press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and imme- diately enter the option.

• Scroll to RING PREF, press ENTER to change option status.

• Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

AUTO ANSWER CO CALLS

This option will allow CO calls that directly ring your phone to auto answer.When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call.In order for this option to work the station must also be programmed for auto answer (

see Set Answer Mode).

• Press MENU button.

• Scroll to CONFIGURATION option, press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and imme- diately enter the option.

• Scroll to AUTO ANS CO CALL, press ENTER to change option status.

• Press CANCEL to enter change and return to Main Configuration Menu— OR—press END to return to idle screen.

NOTE: Outside lines must ring your station directly for the Auto Answer CO to work. Lines ringing a station group will not cause your phone to Auto Answer the call.

DISPLAY SPEED DIAL NAME

This option allows you to view the name associated with a speed dial number as it is dialed.

• With you handset on-hook, press TRANSFER and then dial 110.

• Press 111 to turn DISP SPDNAME on or 110 to turn it off.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION option, press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and imme- diately enter the option.

• Scroll to DISP SPDNAME, press ENTER to change option status.

• Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

CALLER ID REVIEW ALL

This feature allows display keyset users to review Caller ID information for calls sent to their stations.This list can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that rang your station but that you did not answer.When reviewing this list, you can press one button to dial the person back.The system must be using LCR to dial the stored number.

• With you handset on-hook, press TRANSFER and then dial 110.

• Press 121 to turn CID REVIEW ALL on or 120 to turn it off.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION option, press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and imme- diately enter the option.

• Scroll to CID REVIEW ALL, press ENTER to change option status.

• Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

SECURE OHVA

This option allows you to receive OHVA calls via the speaker while you are on the handset.

• With you handset on-hook, press TRANSFER and then dial 110.

• Press 131 to turn AUTO CAMP-ON on or 130 to turn it off.

• Press TRANSFER to store your selection.

From the LCD:

• Scroll to CONFIG and press ENTER—OR—you may press 0 and immediately

enter the option.

• Scroll to AUTO CAMP-ON and press ENTER to change status.

• Press CANCEL to return to option Main Screen.

• Press the MENU button—or press the END to return to idle screen.

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DIAL BY NAME

Each station or speed dial number can have an associated directory name. A station or speed dial number can be selected by scrolling alphabetically through a directory name list. This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds.

• Press MENU button

• Scroll to P-BOOK option, press ENTER.

• Scroll to SEARCH and press ENTER—OR—you may dial 1 and immediately

enter the option.

• Scroll to BY NAME, press ENTER.

• Enter NAME to search for and press ENTER.

• Name is displayed,press ENTER, number is displayed.

• Press SEND button to automatically call by number.

• Press MENU button for more options.

• Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

You can also use the Dial by Name feature by following these steps:

• Press the DIR button (DIRECTORY).

• Select the directory you wish to use: PERS (personal speed dial numbers),SYS

(system speed dial numbers) or STN (station names).

• Dial the button on the keypad that corresponds to the first letter of the name

you wish to search for.

• Use the UP and DOWN arrows to scroll through the names.

• Press the DIAL soft key to dial the number.

NOTE:A DIR button can have an extender to take you directly to one of the above lists (PERS, SYS, or STN).

CALL PROGRESS DISPLAYS

During everyday call handling,your keyset display will provide information that is helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER TO 202], [701: RINGING],[TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you informed of what is happening and where you are. In some conditions you are prompted to take an action and in other cases you receive directory information.

DISPLAY FEATURES

DIRECTORY INFORMATION

An 11 character directory name can be assigned to each extension number. Display keyset users can view the name of the called or calling station before answering.

Each outside line can have an 11 character directory name. Incoming calls can be easily identified and answered with different greetings.

Outside and internal calls ringing to a station group will display [CALL FOR xxx] where xxx is the station group number.This allows you to answer calls directed to you differently than calls directed to your group.

CALL LOG

The system can log both incoming and outgoing calls placed from or to your telephone.You must have a LOG button programmed on your keyset and assigned a review list.

Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each.

• Press the LOG key.

• Press either the IN or OUT key.

• View the first IN/OUT telephone number. At this point you may select one of the three options related to this number or use the UP/DOWN keys to scroll through your list of calls.

• Press the CLEAR button to erase this number from the list.

• Press the NND key repeatedly to view the Name, Number, or Date associated with this call.

• Press the DIAL key to call this number.

These options are the same for the incoming or outgoing call logs.

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VIEWING MESSAGE INDICATIONS

You can view all of your message indications before you return them:

• With the handset on-hook, press the MESSAGE button with the flashing indicator.

• The first station that left a message indication will be displayed.

• Press the UP and DOWN arrows to scroll through the stations that left message indications. Use the soft keys to reply, clear or advance to the next message.

• Press the END button to return your keyset to the idle condition.

PERSONAL SPEED DIAL NAMES

Each personal speed dial number can have an 11 character name assigned to it. This name is used to select the speed dial bin when you are dialing by directory.

• Press TRANSFER and then dial 106.

• Dial the speed dial bin number 00–49.

• Write your message using the procedure described in A

larm Reminder.

• Press the TRANSFER key to store the speed dial name.

• Repeat for each speed dial bin if necessary.

ee Programming Personal Speed Dial Numbers Section.

STATION NAMES

See Application Program Menus—My Phone.

MANAGING KEY ASSIGNMENTS

You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features.

• While on-hook, press TRANSFER and then dial 107.

• Use the VOLUME buttons to scroll through all of your programmable buttons OR press the programmable button to which you want to add the extender.

• When you reach a key listed below, dial the corresponding extender.

• Press TRANSFER to store and exit programming.

Please refer to the E

nhanced Display Programming Section provided by your instal-

lation company when requested for a complete list of descriptions and extenders for any keys you may have programmed on your keyset.

NOTE: Confirm that the cursor is placed correctly before you enter the extender.

DISPLAY NUMBER DIALED

Display keysets begin showing digits as they are dialed.They will stay in the display until the call duration timer comes on automatically or the TIMER button is pressed. If the call duration timer is not used, the number dialed will be displayed until the call is released, transferred or put on hold.

CALL DURATION TIMER

The system can be set to automatically time outside calls.A few seconds after you dial a telephone number,the timer appears in the display. It appears immediately for incoming calls. The call timer continues for the duration of the call. Call duration times are displayed in minutes and seconds.If a call lasts longer than 60 minutes, the timer restarts.

You can press the TIMER button to manually begin timing a call. Press it again to stop timing. If you press it while the automatic timer is on, the call duration time is restarted.

AUTO TIMER

Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 011 to turn the auto timer on or 010 to turn it off.

• Press TRANSFER to store your selection.

From the LCD:

• Press MENU button.

• Scroll to CONFIGURATION option, press ENTER.

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option.

• Scroll to AUTO TIMER, press ENTER.

• Press ENTER to change option status.

• Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

TIMER FUNCTION

Display keyset users may use this feature as a simple stopwatch.

• When the keyset is idle, press the TIMER button to start timing.

• Press the TIMER button again to stop timing.

• Read the elapsed time in the display.

• Lift the handset and replace it.The display will return to date and time.

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LCR WITH CLEAR

When you are making outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number.You do not need to redial 9 to reaccess LCR.

BACKSPACE WITH LCR

If you misdial while using LCR,you can delete digits shown in the display by pressing the BACKSPACE soft key as many times as necessary.

TEXT MESSAGING

See also MESSAGE option in the Application Program Menus section.

This feature allows two digital keyset users to respond to each other with preprogrammed messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party. The other station can view this message and take the appropriate action or respond back with another text message.

There are 1000 messages assignable to stations in blocks of 10, stored in system memory that can be sent to another display keyset. Only the display keysets that are allowed in system programming (MMC 611) will receive the TEXT MESSAGE soft key in the display and use this feature.

Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy. However if you do not know them, use the UP/DOWN button to scroll to the desired message, then press SEND.

The basics steps in text messaging are:

1. Press TEXT MESSAGE soft key to begin text messaging.

2. Dial the 2 digit number for the desired message.

3. Confirm this is the intended message then press SEND.

4. Wait for a reply from the other station (steps 1, 2 & 3)

5. When any station presses EXIT the displays at both stations return to their previous call progress condition.

At all times after step 1 you can talk and listen to your caller while repeating steps

The example on the following page will better demonstrate how to use Text Messaging. In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message.

STATION 201: LINDA STATION 205: JOHN

received a call on line 702 is talking on line 701

Talking on line 702

702: 01:15 701: 05:25 CONF PAGE MUTE

Press TRANSFER

Transfer: RETURN

Dial 205

205:busy

OHVA CAMP ON

OHVA to 205 OHVA from 201

TMSG REJECT

Wait for reply GIVE THE CALL

TMSG:01 SEND

Dial 03 or press Ï twice

ASK THEM TO HOLD TMSG:03 SEND

ASK THEM TO HOLD Wait for reply TMSG EXIT

702: 01:45 701: 05:55 CONF PAGE MUTE CONF PAGE MUTE

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REDIALING A SAVED CALLER ID NUMBER

To redial a number that has been saved,press the SNR button or dial 17.

NOTES:

1. Your telephone system must be LCR correctly programmed to redial the saved number.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin.

STORING A CALLER ID NUMBER

At any time during an incoming call that provides CID information,you may save the CID number as a speed dial number in your personal speed dial list.To store a Caller ID number in a personal speed dial bin:

• Press the STORE button.The system displays the speed dial bin in which the number was stored—OR—press the CID button and then press the SCROLL button.

• Press the STORE soft key.

• The system displays the speed dial bin in which the number was stored.

NOTE:Your telephone system must have LCR correctly programmed to redial the saved number. If LCR is not being used on your system, you will not be allowed to STORE CID numbers.

INQUIRE CALLER ID PARK/HOLD INFO

If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.This may influence how you choose to handle the call.

From an idle keyset:

• Press the INQUIRE button—OR—press the CID button and then the INQUIRE soft key.

• Dial the trunk number.

• You may now answer the call by pressing the ANS button—OR—you may use NND to view more information about this call—OR—you can return to the idle condition by pressing IGNORE.

If you are on a call:

• Press the INQUIRE button.Your existing call will go on hold—OR—press the

CID button and then the INQUIRE soft key to place the first call on hold.

CALLER ID

SELECTING YOUR CALLER ID DISPLAY

You can decide if you want to see the Caller ID name or Caller ID number in the display.Regardless of which one is selected, you can press the NND button to view the other pieces of Caller ID information. To select the type of Caller ID information you wish to view first.

• With the handset on-hook, press TRANSFER and then dial 119.

• Dial 0 for CID options, 1 for ANI options, or 2 for CLI options.

• Dial 0 if you do not wish to view CID information, 1 to view the NUMBER first or 2 to view the NAME first.

• Press TRANSFER to exit and store your selection.

From the LCD:

• Press the MENU button.

• Scroll to CONFIGURATION option, press ENTER.

• Scroll to CID DISPLAY and press ENTER—OR—you may dial 6 and immedi- ately enter the option.

• Scroll LEFT/RIGHT to desired display option.

• Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

VIEWING THE NEXT CALLER ID CALL

In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT button to display the Caller ID information associated with the call in queue at you keyset. Either the CID name or CID number will show in the display depending on you Name/Number selection.

To view Caller ID information for calls that have been camped-on to your keyset, press the NEXT button.

SAVING THE CALLER ID NUMBER

At any time during an incoming call that provides CID information,you may press the SAVE button to save the CID number. The system must be using LCR to dial the saved number.

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APPLICATION PROGRAM MENUS

Much of the call processing of the ITP 5012L can be accomplished by using the various feature/function screens on the LCD. Below are instructions for additional call processing and special applications that can be accomplished via the LCD programming.These screens,features and functions can be accessed by pressing the MENU button.Follow the below user information to utilize these features and functions.

After pressing the MENU button, use the direction button to highlight desired menu icon. For multiple screen options, the UP/DOWN arrows at the top left and right sides of the LCD may be used to scroll on a per page basis. Press ENTER to access that menu.To navigate within the menu, you may scroll to the desired option/function, dial the associated option function number or press the associated select button on either side of the display.

Press END button to exit programming.

PHONEBOOK

Refer to Speed Dialing and Programming Section.

E-DIARY

1. WAKE UP CALL: Set Wake Up call for desired duration (Everyday, Monday-

Saturday, Monday-Friday).Using the direction button scroll UP/DOWN to the desired option and LEFT/RIGHT to scroll to desired option setting.

• Enter TIME via dial pad in 24-hour format.

•Set RING TONE via direction button (LEFT/RIGHT) Each tone is heard.

•Set REPEAT DURATION via direction button.

• Press ENTER when finished.

2. ALARM: S

ee Alarm Reminder Programming Section.

Application Program Main Menu Screen

• Dial the trunk number.

• You may now answer the call by pressing the ANS button—OR—you may use NND to view more information about this call—OR—you can return to the idle condition by pressing IGNORE.

NOTES:

1. If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring.

2. If you inquire about an outgoing call, you will receive a [call no longer available] display.

REVIEWING PAST CALLER ID CALLS

This feature allows you to review CID information for calls sent to your keyset.This list can contain 10–50 calls in a last-in,first-out basis.The list includes calls that you answered and calls that rang your keyset but that you did not answer. When reviewing this list, you can press one button to dial the person back. The system must be using LCR to dial the stored number. To access the CID information stored in your REVIEW list:

• Press the REVIEW button—OR—press the CID button and then press the REVIEW soft key.

• If you have entries in your review list,the most recent call will be shown first.

• You can now CLEAR this entry—OR—use NND to view more information about this call, OR Press DIAL to call this person back—OR—press SCROLL and then press STORE to save this number in a personal speed dial bin.

NOTES:

1. Each keyset defaults with ten review bins.Please see your system administrator to determine the number of bins assigned to your keyset.

2. Your system must have LCR correctly programmed to allow you to DIAL num- bers from the review list or to STORE entries from the review list.

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• Return calls by highlighting the desired phone/station number and press the SEND button.

TEXTMSG. SETUP: Set incoming text message signal for specific functionality. Scroll DOWN to desired option, scroll LEFT/RIGHT to desired option setting. INDIVIDUAL INTERVAL: Sets notification for Once, Every Two Minutes, No Tone.

INDIVIDUAL TONE: Sets incoming notifications signal. SHOW CONTENTS: Sets display option of received message. (Save - On,

Clear - Off)

2. SENT: Used to store and view text messages sent from the station.

WRITE MESSAGE :

•Write NEW MESSAGE, enter STATION NUMBER to send message to.

• Scroll DOWN, enter MESSAGE via dial pad.

• Press ENTER.

INVOKE MESSAGE : Allows saved messages in Draft option for future delivery.

• Press ENTER, displays all saved messages.

• Press MENU for message options (Add - New message to list, Modify - a current message in the list, Send - selected message, Delete - selected message.)

3. DRAFT: Allows creating and storage of messages for future delivery, or as

reminders. You can view stored messages, Search through stored messages, Remove all stored messages.

• NEW MESSAGE: Use keypad to add new message to list, for future delivery.

• SEARCH MESSAGE: Displays all messages in list.

• RM, ALL MESSAGE: Deletes all messages in the list.

VOLUME

Used to set volume levels of the various functions of the keyset.Scroll left/right to select desired option setting. When setting Ring Type and Ringer volume, each tone level will be heard as you scroll through them.

1. Ring Type: Assigns ringer tone to station. (8 tone options)

2. Ringer: Sets ringer volume level.(8 volume levels)

3. Offhook: Sets off hook ringer volume level. (8 volume levels)

3. DAILY PLANNER: See Alarm Reminder Programming Section.

4. MEMO PAD: Self memo feature. Allows you to set text message notes. Up to

5 memos may be stored.

• Add NEW MEMO: Type in memo on keypad,press ENTER.

• Press MENU button to change fonts or add characters.

• SEARCH displays all memos saved and REMOVE ALL deletes all memos.

5. CALCULATOR

• Enter FIRST NUMBER, press SOFT KEY associated with the proper operation.

• Enter SECOND NUMBER and press ENTER to display answer.

6. WORLD TIME: Displays times throughout the world.

• Use direction button, LEFT/RIGHT to view desired time zone.

7. D-DAY PLUS: Scheduling feature that allows the user to view the time left

until an event, or time since event occurred.Use to monitor deadlines,schedules, etc.

• Enter DATE, FREQUENCY and MEMO, press ENTER.

• When entering Memo, press MENU to change fonts or add characters.

• Enter Base Date and number of days before or after to begin reminder.

8. UNIT CONVERT: Weights and Measures conversion application. Allows you

to convert units of weights and measures into other units.

• Choose desired function (LENGTH, WEIGHT, AREA, VOLUME, TEMPERATURE), press ENTER.

• Scroll LEFT/RIGHT to select base unit.

• Scroll DOWN and ENTER VALUE to be converted.

• Scroll DOWN, select CONVERSION UNIT.

• Press ENTER to display answer.

MESSAGE

1. RECEIVED: View received text message information. (Station number, text

message, time/date) and set notification of messages received. A maximum of 10 messages may be stored.

• MSG. CHARGE: Number of messages saved, press ENTER to view messages.

• Press MENU button to display further options.

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9. DIAL MODE: Select dial type options. (enblock-requires SEND button to com-

plete the call, or overlap - direct out dial)

• Scroll to or dial 9, press ENTER.

• Scroll LEFT/RIGHT to select desired display option.

• Press ENTER, display confirms save.

0. STATION ON/OFF: Turn various features/functions on/off in the keyset.

These features are:

AUTO HOLD:When on an outside call,pressing a line button,route button or flashing CALL button will automatically put your call on hold and connect you to the next call.

AUTO TIMER: Timer in LCD that monitors call duration.

HEADSET USE: Switches between headset and handset use.

HOT KEYPAD: Allows for dialing without lifting handset first.

PAGE REJOIN: Allows remaining portion of internal page to be played

through keyset speaker,after handset is replaced.

RING PREF: Allows for automatically answering of calls when handset is lifted. (Does not require button press)

AME PASSWORD: Allows password protection of AME feature on set. This prevents unauthorized listening to messages being left.

AUTO CAMPON: Allows intercom calls to be automatically camped on to, when a busy station is called.

DIS SPDNAME: Allows the speed dial associated name to be displayed while number is being dialed.

SECURE OHVA: Allows OHVA calls to be received by station in conversation on handset.

CALL COST DISP: Display in LCD that monitors call cost,for duration of call.

CID REVIEW ALL: Allows user to review Caller ID information for calls sent to

the station.The list is programming dependent and operates on a first in first out basis. Calls to displayed numbers can be returned with a single button press, provided LCR is being used.

STOP CID DISPLAY: Discontinues CID information after call is answered.

AUTO ANS CO CALL: Allows CO calls to be auto answered on incoming calls.

• Scroll to or dial 0, press ENTER.

• Scroll to desired feature,press ENTER to change option status.

• Press CANCEL to enter change and return to main Configuration menu.

4. Handset : Sets handset receive volume level. (8 volume levels)

5. Speaker: Sets station speaker volume level.(16 volume levels

6. Broadcast:Voice Announce feature volume. (16 volume levels)

CALL FORWARD

See Tr

ansferring Calls Sec

tion, Forwarding Calls.

CONFIGURATION

1. PASSWORD: See Customizing

Your Keyset Section, Change your Passcode.

2. LOCK: Station Lock programming. See Convenience Feature Section, Locking

Your keyset.

3. ANSWERING MODE: See Customizing Your Keyset Section, Station Answering

Mode P

rogramming.

4. BOSS ANSWERING: Allows setting of ring type for Bosses station, from

Secretary station.

• Scroll to or dial 4, press ENTER.

• Scroll LEFT/RIGHT to select desired Bosses RING TYPE setting. (Ring, Automatic, Broadcast(voice announce).

• Press ENTER, display confirms save.

5. LANGUAGE: Select station display language programming.

• Scroll to or dial 5, press ENTER.

• Scroll LEFT/RIGHT to select desired display language.

• Press ENTER, display confirms save.

6. CID DISPLAY: Select station incoming CID information display.

• Scroll to or dial 6, press ENTER.

• Scroll LEFT/RIGHT to select desired display option.

• Press ENTER, display confirms save.

7. ABSENT MESSAGE: S

ee Paging and Messaging Section.

8. INTERNAL CALL: Select incoming information display from internal caller.

(Number or Name)

• Scroll to or dial 8, press ENTER.

• Scroll LEFT/RIGHT to select desired display option.

• Press ENTER, display confirms save.

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STATUS SCREEN OF THE LCD PANEL

• Executive-Secretary: Station is programmed for Executive-Secretary feature.

• Forward: Call Forwarding is set to station.

• Answer Mode: Station is set for Auto Answer or Voice Announce mode.

• Do Not Disturb: Station is set for Do Not Disturb.

• Headset: Station is set for Headset mode operation.

• Group Listen: Station has enabled Group Listen feature.

• Mute: Station has enabled Mute feature.

• Alarm: Station has set an Alarm Reminder.

• Message: Station has received a message from another station.

• Network Connection: Indicates Network Connection is operational.

MY PHONE

Used to personalize your keyset.

1. SELECT BG: Select LCD background scenery. (Calendar,Seasons)

• Scroll to or dial 1, press ENTER.

• Scroll UP/DOWN to desired background.

• Press ENTER, saves selection and returns to My-Phone option screen.

2. MY NAME: Allows an 11character name to be assigned to the keyset. This

information is sent to internal display keysets on incoming and outgoing calls.

• Press TRANSFER and then dial 104.

• Enter the 11 character name using the procedure described in A

larm R

minder.

• Press TRANSFER to store the name.

From the LCD:

• Scroll to or dial 2, press ENTER.

• Enter name. (Press MENU button to change form upper to lower case, etc.)

• Press ENTER, display confirms save.

3. NETWORK INFO: View IP information for the keyphone.(IP Address,NetMask,

Gateway, Server IP, MAC Address).

4. STATUS INFO: Status Info - Displays status of various station features.

• Scroll to or dial 4, press ENTER.

• Displays status of station forwarding. Absent message, DND and Lock.

• Press CANCEL to return to MY-Phone Main Menu.

5. ENBLOCK TIMEOUT: When enblock dialing used, this is the screen clear time,

if call is not sent. (SEND button not pressed)

• Scroll to or dial 5 press ENTER.

• Scroll LEFT/RIGHT to desired time option.

• Press ENTER, display confirms save.

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SVMi-8/SVMi-16E

This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the SVMi-8/SVMi-16E.Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services.

Voice Mail is one of the Subscriber Services available.Your voice mail box has the capability of storing private messages,and offers a number of options for sending or redirecting messages as well as provides several ways to notify you of new messages.

Another very common Subscriber Service is Access Manager.This allows you control over when and where you receive your calls as well as what to speak to your callers in the event you are unable to speak to them directly. The ‘events’ are referred to as “Call Conditions”. No-Answer, Busy, and Blocked are the most commonly used Call Conditions.

This guide can be used by Subscribers from within the office or from telephones outside the office.The basic operation is the same,but the access method will be different. S

ee the SVMi-8/SVMi-16E Subscriber Services Menu Diagram for more

details.

Note that some features and prompts detailed here may not be available to all Subscribers. See your System Administrator if you have questions about feature availability.

ACCESSING YOUR MAILBOX

[Also known as Subscriber Services Menu]

Inside Callers

[Subscriber logging in from their Desk]

• Dial the SVMi-8/SVMi-16E access number or press the key assigned to ring SVMi-8/SVMi-16E [VMMSG].

• Enter your personal password when prompted (the default password is

0000).

Outside Callers [Subscribers calling from Cell Phones or outside of the

office environment]

• Dial the phone number that will be answered by the SVMi-8/SVMi-16E. The main greeting will answer.

• At the main greeting dial [#] plus your Subscriber (or mailbox) number (Subscriber and Mailbox numbers will usually match your extension number).

• Enter your personal password when prompted (the default password is

0000).

Access your Subscriber Services (or Mailbox) from a Station other than your Own (or checking a mailbox associated with a different station)

• Press the [VMMSG] key or dial the SVMi-8/SVMi-16E group number. You will be prompted to enter a password.

• Press [].This will take you to the Main Auto Attendant Menu.

• Press [#] plus the Subscriber number of your choice.You will be prompted to enter you password.

At this point the inside and outside callers follow the same instructions. You will hear a message stating the number of messages left in your mailbox.You will then hear the Subscriber Services Menu with the following options:

1 Listen to New Messages - S

ee Listening to your Message.

2 Record and Send Message - See Sending Messages.

3 Review Saved Messages - See Listening to your Message.

4 Access Manager - See Access Manager.

5 Personal Greetings - See Personal Greetings.

6 Mailbox Administration - See Mailbox Administration.

# Personal Services - See Personal Services.

 Return to Main Menu.

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7574

SVMi-8/SVMi-16E Subscriber Services Menu

NOTE: All options shown MAY NOT be authorized. If an option is not available please speak to your system administrator.

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SVMi-8 Subscriber Services Menu

Calais Executary Services Menu

Group New

Messages

Group Saved

Messages

11 33

Group Messages Menu

Group

Urgent Messages

Group

Callback Requests

Group

Reminders

Group

Private Messages

Group

Fax Only Messages

Group

Voice Only Messages

Group

Email Only Messages

Pause, Resume

Menu Prompting

Group

A Specific Sender

Play

Message Inventory

Play

Menu Options

Cancel, Return

to Subscriber Services

to Executary

Listen to New

Messages

1 3

Listen Menu

Review Saved

Messages

Play

Message

Play Previous Message

Save

Message

Discard

Message

Reply to Sender

Place

Call to Sender

Deliver Copy of Fax Message

Forward a

Copy of Message

Rewind

5 Seconds

Change Playback Volume

Pause, Resume

Message Playback

Fast Forward

5 Seconds

Change Playback Speed

Skip to

Next Message

Scan Messages

Play

Menu Options

Play Message Information

Cancel, Return

Cancel, Return to Subscriber Services

to Executary

Record & Send

Messages

Record Menu

For a Directory

of Subscribers

To Create a

Reminder

"Enter the Recipient's Number"

Review

Recording

Stop, Append to

Recording

Discard Recording

and Rerecord

Set

Delivery Options

Specify

Future Delivery

SEND Message,

Then Copy

Rewind

5 Seconds

Change

Playback Volume

Pause, Resume

Record/Playback

Fast Forward

5 Seconds

Change

Playback Speed

SEND Message,

Then Exit Record

Play

Menu Options

Cancel, Return

Cancel, Return to Subscriber Services

to Executary

Access

Manager

Personal

Greetings

Mailbox

Administration

Private Access

Numbers

4 5 6 7 #

Follow Me

Caller Access

Block All Calls

Call forwarding

Call Screening

Find Me

Auto Set

Night Intercept

Pause, Resume

Menu Prompting

Play

Access Coverage

Play

Menu Options

Cancel, Return

to Executary

to Subscriber Services

Assign and/or Edit

Primary Greeting

Assign and/or Edit

Busy Greeting

Assign and/or Edit

Blocking Greeting

Assign and/or Edit

Night Greeting

Assign and/or Edit

Screened Greeting

Edit Only

Personal Greetings

Edit Only

Mailbox Greeting

Pause, Resume

Menu Prompting

Play

Menu Options

Cancel, Return to Executary

to Subscriber Services

Change

Message Alert

Change

Pager Notification

Review Deleted

Messages

Review Undelivered

Messages

Auto Play

New Messages

Auto Play Message

Information

Pause, Resume

Menu Prompting

Record and Send

Record & Sent

Broadcast Message

Play

Menu Options

Cancel, Return

to Executary

to Subscriber Services

For a Directory

of PANs

"Enter the PAN ID Number"

Review

PAN Message

Record

PAN Message

Delete

PAN message

Change

Access Privilege

Place a Direct

Call to PAN

Change PAN

Message Duration

PAN Telephone

Numbers

Play

Access Statistics

Clear

PAN ID Record

Save, Goto

Next PAN ID

Play

Menu Options

Access

Statistics

Cancel, Return to Executary

Personal Services

Pause, Resume

Executary

Review

Workload

Edit Stored

Telephone Numbers

Change

Weekly Schedule

Place a

Direct Call

Programmed

Services

Personal

Administration

Pause, Resume

Menu Prompting

Subscriber

Administration

Record

a Reminder

Play

Menu Options

Cancel, Return

to Executary

to Subscriber Services

Play Menu

Options

Exit

Executary

Change Password

Record Name

Select

Enter Directory

Language

Name

Extended Prompting

Pause, Resume Menu Prompting

Play Menu Options

Cancel, Return

to Services Menu

to Subscriber Services

0 PLAY MENU OPTIONS

 EXIT TO AUTO ATTENDANT

# PERSONAL SERVICES

1 or 3

LISTENING TO OLD OR NEW MESSAGES

1 Play / replay the message you just heard.

11 Play the previous message.

2 Save the message you just heard and listen to the next message.

3 Delete the message you just heard and listen to the next message.

4 Reply to the message.

This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system).

5 Return the call directly to the telephone number that left the message.

This will work for internal and external callers,but Caller ID service is needed to use this feature on an outside call.

55 Deliver a fax copy.

This will allow you to receive attached faxmail document(s).Faxmail documents can be delivered to any fax machine of your choice as long as out calling is authorized. You can also have faxmail messages automatically delivered to the fax machine of your choice.

6 Forward the message and saves a copy.

The subscriber can be selected by dialing their mailbox number (nnn), using the directory service (#) or you may also add comments and leave it as a memo to yourself (##).

The Send and Copy Service (option 6) allows a user to send copies of a message to multiple recipients easily.A different introduction message may be left for each recipient.

7 Rewind the message 5 seconds.

77 Change playback volume of the recording.

There are two levels of volume during playback.Dialing this code will toggle between the two levels.

8 Pause or resume during message playback.

9 Fast forward the message 5 seconds.

GETTING STARTED

Using your new SVMi-8/SVMi-16E Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial.You should start with the following steps:

• Access your Subscriber Services Menu - You already know how to do this.

From the Subscriber Services Menu:

• Record a Primary/No-Answer Personal Greeting.Dial [5][1].

• Record a Mailbox Greeting.Dial [5][7].

• Change your access code (Password).Dial [#][7][1].

• Record your name. Dial [#][7][2].

• Enter your directory name. Dial [#][7][3].

After you have completed the steps above your Subscriber Services are set up and ready to use.

LISTEN TO YOUR MESSAGES

If there are new messages in your mailbox your [VMMSG] key will be lit. Call the SVMi-8/SVMi-16E by pressing this key, and when prompted enter your password. You will then be at the Subscriber Services Menu. Select [1] to listen to new messages or [3] to listen to saved messages.

Note:After you enter your password, if “Autoplay of New Messages”is enabled and you have new messages the SVMi-8/SVMi-16E will begin to play them automatically.A subscriber can control this feature.From the Subscriber Services Menu [6]

[5] toggles “Autoplay of New Messages”ON/OFF.

SUBSCRIBER SERVICES MENU

The following is a list of all the options available in the Subscriber Main Menu.

1 LISTENING TO NEW MESSAGES

11 GROUP NEW MESSAGES

2 RECORD AND SEND A MESSAGE

3 LISTENING TO OLD MESSAGES

33 GROUP OLD MESSAGES

4 ACCESS MANAGER

5 PERSONAL GREETINGS

6 MAILBOX ADMINISTRATION

8 PAUSE / RESUME

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b) Record your message at the tone. After recording the message, you will hear

the Send Menu with the following functions:

1 Review 2 Continue Recording 3 Discard and Re-Record 4 Set Message Attributes (Delivery Options) 5 Schedule Future Delivery 6 Save and Send then Send a Copy to Someone Else # Save and Send the Recording

Setting Message Attributes

If after recording a message you select [4] you can set up any combination of the following delivery options:

1 Urgent Delivery 2 Return Receipt Requested 3 Request a Call Back 4 Private Delivery 5 Reply Required

 Exit

Scheduling Future Delivery

If after recording a message you select [5] to schedule future delivery,you will be able to set message attributes and set this message as:

# Immediate Delivery 1 Next Few Hours 2 End of Current Business Day (based on your Availability Schedule) 3 Beginning of Next Business Day (based on your Availability Schedule) 4 A Coming Day of the Week 5 Specific Day / Time

 Exit

ACCESS MANAGER

The Access Manager allows the subscriber to set a number of options for when, where and how, and/or if the SVMi-8/SVMi-16E contacts you when a caller dials your extension number. All of the options are toggled on/off based on their current status when you access them.

99 Change playback speed of the recording.

There are two levels of speed during playback.Dialing this code will toggle between the two speeds.

0 Play options.

Pressing this key will play all the menu options available to you from this point.

00 Hear the time and date, and sender's information of the message you just

heard. Sender information is not available on outside calls.

# Move to the next message.This does not Save or Discard the current mes-

sage - it is retained as new.

## Scan. Plays first 7 seconds of a message then skips to next message. This is

similar to the scan button on a radio.It will allow you to find a specific message quickly.To stop scanning press [1].

 Cancel and return to previous menu.

11 or 33

GROUP NEW OR OLD MESSAGES

Messages can be grouped as either Reminders, press [3] or Messages from a specific sender,press [9].

Additionally you can press [#] and hear a summary of your mailbox contents:

a) Number of messages b) Number of reminders c) Number of urgent messages d) Number of messages needing a callback e) Number of private messages f) Number of fax messages

RECORD AND SEND A MESSAGE

This option is used to send a message to another subscriber.The steps are simple:

a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use

the system directory.

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then play your primary, No Answer greeting during the day (when you are available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).

Note: This does NOT use the Day and Night schedules of the phone system.It is solely controlled by the Subscriber’s Availability Schedule.

8 Pause / Resume

 Exit from Access Manager

0 Play All Options

# Play Access Coverage

This feature is useful for finding out how you current access settings are set. It will also tell you what greetings will play under each of the call conditions you have setup.

PERSONAL GREETINGS

The options available in this menu will be determined by your System Administrator, and not all of them may be available to you. In the simplest systems,only a mailbox greeting will be available,additional greetings may be accessible in more complex systems.

Your Personal Greeting will be played every time someone dials your extension and you do not answer.

You may record up to 9 Personal Greetings, and you may assign any one of them to be active. There are several different 'Call Coverage' conditions to which you may assign any of your 9 greetings.The Call Coverage Conditions are: No-Answer, Busy, and Do Not Disturb (or Forwarded All). This will allow different greetings to play depending on the type of call forward that you have set, or the condition of your telephone.

The Call Coverage conditions that you can assign specific greetings to are selected by the following digits:

1 Primary/No Answer Greeting

Used when in your office,away from your desk or during the time period you are scheduled available.If this is the only Personal Greeting you record, it will play for all call coverage conditions.

This option is available only if the Administrator has assigned you the 'Basic Greeting' feature.

Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber.They are:

1 Follow Me

Allows the subscriber to enter an alternate location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached.

When Follow Me is activated, the transfer will be supervised and confirmed. This means that if the call is not answered or if rejected by the Subscriber at the designated location it will be recalled to the Subscriber’s mailbox.

3 Call Blocking

When this feature is active, callers will not be transferred to your extension, they will hear your 'blocked' greeting (if recorded) and will go directly to your mailbox if they do not select any or are not offered any other options.

4 Call Forwarding

Unlike Follow Me where the subscriber wants to take their calls at an alternate location this feature allows the subscriber to pass control of his calls to another Subscriber. The “Forwarded To” Subscriber will now be in control of the caller and the caller will NOT return to originating Subscriber’s Mailbox. If the “Forwarded To” Subscriber does not answer the caller it will now follow what ever the “Forwarded To” Subscriber has set up for their call conditions. The Caller will hear “Forwarding to”“{Subscriber Name}” before actually being forwarded.

5 Call Screening

If this is turned on, the caller will be asked their name and the SVMi-8/SVMi16E will play this name to you before the transfer, giving you an option to accept or reject the call.

6 Find Me

Find Me, when enabled, will attempt to locate the subscriber by calling a list of preprogrammed phone numbers.The stored phone numbers are entered in 'Personal Services' [#][2] (if allowed by the Administrator).The stored telephone number list can contain up to 9 preprogrammed telephone numbers. The Find Me feature only use the first five.

7 Night Intercept

This feature is dependent on your weekly availability schedule, which is entered in 'Personal Services' [#][3] (if allowed by the Administrator). When Night Intercept is active the SVMi-8/SVMi-16E will first ring your extension

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6 Edit Personal Greetings

You may also edit/record each one of the greetings (1-9) at any time.

Select a greeting number to edit and follow the instructions to record your greeting.When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.

Note: If you record only the greeting assigned to the No-Answer Call Coverage Condition,then that greeting will play to callers for all Call Coverage Conditions (No-Answer, Busy,Blocked,Night,and Rejected Caller).In this case, the salutation part of the greeting should be very general.

7 Edit Mailbox Greeting

Used whenever a caller reaches your mailbox or if you have not recorded any of the Call Coverage greetings.The way a caller is transferred to your mailbox greeting directly,is by another subscriber transferring the caller to your mailbox using the VT (VoiceMail Transfer) key.

This option is available only if the Administrator has assigned you the 'Mailbox Greeting Option' feature.

Example:“Hi, this is John Smith. Please leave me a message, I will call you as soon as I can.”

Note: This greeting will only play if none of the 5 personal greetings has played to the caller. A common usage for this Greeting is when another Subscriber is talking with a caller and uses the VT key on their phone to transfer the caller directly to your Mailbox.

MAILBOX ADMINISTRATION

The Mailbox Administration menu is used to turn on and off your pager notification, message alert options and other message control features.

1 Message Alert

When this function is activated, the SVMi-8/SVMi-16E will call any outside or inside telephone number,after each message is left in your voice mailbox.

To hear your message at the remote location when the SVMi-8/SVMi-16E calls you, after you pick up the telephone and answer you will be instructed that there is a message and to enter your password. Simply enter your password and you will now be logged in.

Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message,press 1.”

2 Busy Greeting

Played to a caller when you are already talking to someone on your extension or the telephone at your Designated Location.

This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.

Example:“Hi, this is John Smith.I'm on another line right now.If someone else can help you,please enter the extension number now.Or,to leave a message, press 1.”

3 Call Blocking Greeting

Used while Call Blocking is enabled in your Access Manager or if your phone is forwarded ALL or DND.

This option is available only if the Administrator has assigned you the 'Call Blocking' feature.

Example:“Hi, this is John Smith. Sorry I missed your call, but I'm going to be out of the office for the next few hours. If someone else can help you, please enter the extension number now.Or, to leave me a message, press 1.”

4 Night Greeting

Used during the time period you are scheduled UNAVAILABLE, usually after business hours during the evening and at night.

This option is available only if the Administrator has assigned you the 'Scheduling' feature.

Example:“Hi, this is John Smith.I've left the office for the evening.If you would like to try someone else, please enter the extension number now.Or,to leave me a message, press 1.”

5 Call Screening Greeting

Used while Call Screening is enabled, and you REJECT a caller after listening to the caller's record name.

This option is available only if the Administrator has assigned you the 'Call Screening' feature.

Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with you at this time. If someone else can help you, please enter the extension number now.Or, to leave me a message, press 1.”

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This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient.

5 Auto Play New Messages

If this option is enabled, after you enter your password correctly any new messages will immediately begin to play. To enable (or if already enabled toggle and disable) this feature:

■ From the Subscriber Services Menu press [6] for Mailbox Administration.

■ Press [5] to Set Auto Play of New Messages.

6 Auto Play Message Information

If this option is enabled, the date, time and sender’s name will be played automatically before each message. If this is disabled, the information must be requested manually by pressing ‘00’. To enable (or if already enabled toggle and disable) this feature:

■ From the Subscriber Services Menu press [6] for Mailbox Administration.

■ Press [6] to Set Auto Play of Message Information.

MESSAGE BROADCAST

This option will only be available if it has been allowed by the System Administrator.

Broadcast to All Mailboxes

If you have been designated as a Subscriber Administrator, you may send a message to ALL mailboxes in the system.

■ From the Subscriber Services Menu press [6] for Mailbox Administration.

■ Press [9] for Broadcast Messages.

This option will only be available if your mailbox has been assigned Subscriber Administration privileges.

Setting Up Message Alert:

■ From the Subscriber Services Menu press [6] for Mailbox Administration.

■ Press [1] for Message Alert.

■ There are 4 options available to you:

Press [1] to toggle message alert on and off.

Press [2] to set the schedule when you would like to be notified.

Press [3] to be notified on urgent messages only.

Press [4] to set the destination phone number.

2 Pager Notification

When this function is activated, the SVMi-8/SVMi-16E will call your beeper service and notify you after each message is left in your voice mailbox.

■ From the Subscriber Services Menu press [6] for Mailbox Administration.

■ Press [2] for pager notification.

■ There are 4 options available to you:

Press [1] to toggle pager notification on and off.

Press [2] to set the schedule when you would like to be paged.

Press [3] to be notified on urgent messages only.

Press [4] to set the pager phone number.

3 Undelete

When this function is activated, the SVMi-8/SVMi-16E will allow you to undelete any messages that you have recently deleted (up to the programmed Daily Maintenance Time, which is set to 3 a.m. by Default the following morning).

■ From the Subscriber Services Menu press [6] for Mailbox Administration.

■ Press [3] for Deleted Messages.

Deleted voice mail messages are temporarily stored in memory until 3 a.m. the following day. Select this option to recover ("undelete") previously deleted messages, during this period of time.

4 Undelivered Retrieval

When this function is activated, the SVMi-8/SVMi-16E will allow you to recall any messages you have sent that have NOT yet been picked up by the recipient.

■ From the Subscriber Services Menu press [6] for Mailbox Administration.

■ Press [4] for Undelivered Messages.

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PERSONAL ADMINISTRATION SETTINGS

This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that.

1 Setting your Password

■ From the Subscriber Services Menu press [#][7][1].

■ The current password will be played and you will have the chance to

change it.

2 Recording your Name

Use this option to record your name.Your recorded name is played in several different situations. It is important to record your name for proper operation of the SVMi-8/SVMi-16E system.

■ From the Subscriber Services Menu press [#][7][2].

■ The current name will be played and you will have the chance to change

it.

Note: It is possible that if you do not record your name and/or enter your Directory Name (described below), you will not be included in the Dial by Name Directory.

3 Entering your Directory Name

Use this option to enter your Directory Name.Your Directory Name is used by callers to find you if they do not know your extension number.

■ From the Subscriber Services Menu press [#][7][3].

■ The current Directory Name will be played as a string of digits that are

equal to your name spelled out on your telephone keypad. Follow the instructions to enter a new name.You will be prompted to enter your last name and then your first name.

This must be done in order for the directory feature to work correctly.

Note: It is possible that if you do not record your name (described above) and/or enter your Directory Name, you will not be included in the Dial by Name Directory.

4 Extended Prompting

Use this option to drastically reduce the number of prompts played in the subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the SVMi-8/SVMi-16E.

8786

PERSONAL SERVICES

The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator.

1 Workload Management

Allows you to access to all reminders,both Active and Pending.If authorized you can group your reminders as Commitments,Follow-Ups or Tasks for better organization. The system will flag each reminder as Active or Pending (pending means scheduled for future delivery).

2 Stored Numbers

Allows you to enter up to 9 stored phone numbers.The first five of these are used in the 'Find Me' feature,but any of them (1-9) can be easily dialed using only one digit followed by the pound key, to be used by many other features from within your subscriber space. (ie: “Follow Me, “Message Alert”, “Pager Alert”, and “Direct Call”).

3 Schedule Availability

Allows you to enter a weekly availability schedule for use with Night Personal Greeting and the Auto Night Intercept feature. Follow the spoken directions to enter the days of the week and times you are generally available to talk to your callers. All other times you will be considered unavailable.

5 Place a Direct Call

Allows you to place a direct call out of the SVMi-8/SVMi-16E from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a stored number (S

ee Personal Services, 2 - Stored Numbers). This feature

must be authorized by the System Administrator and can be limited or opened to internal, local, and long distance calls.

7 Personal Administration

This area is used during the initial set up of your Subscriber Settings (see next

section).

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AME Password

If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left.This will prevent unauthorized people from listening to messages being left for you.

If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your SVMi-8/SVMi-16E password).You will then hear the message being left.

Call Record

If you have a call record button assigned to your phone, you may press it at any time, to record the conversation in progress. If you have a display keyset, you will also have the soft key options to pause and time the message.

Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime.Also if it is off you will be prompted within each subscriber menu to press zero for more options.This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled.

KEYSET USER FEATURES

The following options are available if you have a display keyset.They require setup by the System Administrator.

Message Waiting Lights

When new messages are left in your mailbox,the voice mail message light on your keyset will flash. Press this flashing key [VMMSG] and follow the prompts to retrieve messages.This key may be pressed at any time to log into your Subscriber Main Menu.

Answer Machine Emulation

If you have an Answer Machine Emulation key programmed on your keyset, you can use it to monitor calls going to your voice mail, and optionally answer them. The operation of this feature is similar to screening a call on a home answering machine.

Your keyset must be set to forward on no answer to voice mail. After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message. During this time you will be monitoring the connection between the caller and your voice mail box.At this time you will only be monitoring the call, you can not talk to the other party until you answer.You may pick up the call at any time or ignore it.

To activate this feature press the AME button. The associated indicator will be lit steady.Press again to turn off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only.

While the caller is leaving a message or ringing you may:

■ Press [#] to immediately put the caller in your voice mailbox and monitor it.

■ Press [] to immediately disconnect your station. The caller continues to

leave a message normally.

■ Pick up the handset and monitor privately.

■ Press ANS / RLS to answer the call (using the handset or speaker).

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PERSONAL SPEED DIAL NUMBERS

CODE NAME TELEPHONE NUMBER

00 _________________________ _________________________

01 _________________________ _________________________

02 _________________________ _________________________

03 _________________________ _________________________

04 _________________________ _________________________

05 _________________________ _________________________

06 _________________________ _________________________

07 _________________________ _________________________

08 _________________________ _________________________

09 _________________________ _________________________

10 _________________________ _________________________

11 _________________________ _________________________

12 _________________________ _________________________

13 _________________________ _________________________

14 _________________________ _________________________

15 _________________________ _________________________

16 _________________________ _________________________

17 _________________________ _________________________

18 _________________________ _________________________

19 _________________________ _________________________

20 _________________________ _________________________

21 _________________________ _________________________

22 _________________________ _________________________

23 _________________________ _________________________

24 _________________________ _________________________

SHORTCUTS

Calling

Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.

Being Called

If your phone rings and you want to send the caller directly to your mailbox,simply press [#].

Direct Messaging

[#] + DSS To make it easy to leave messages for others in your office without hav-

ing to dial their extension number first, keyset users may simply dial [#] plus a mailbox (extension) number and leave a message directly. If you dial a busy extension press [#] to connect directly with the mailbox.

Self Memo (Reminder)

Pressing [##] will leave a message in your own mailbox.This is useful to remind yourself of things to do now or in the future. Messages can be sent with future delivery so you can have the system call you when items become due.

INTERACTIVE DISPLAYS

Display keyset users have the added advantage of using the soft keys and displays to play, save,delete,reply, call,forward,rewind,pause,fast forward, change the volume, get message information, or help.

Viewing Mailbox Contents

If you have new messages, in addition to the Terminal Status Indicator (TSI) you will be able to use the keyset displays and soft keys to communicate with the SVMi-8/SVMi-16E.

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PERSONAL SPEED DIAL NUMBERS

CODE NAME TELEPHONE NUMBER

25 _________________________ _________________________

26 _________________________ _________________________

27 _________________________ _________________________

28 _________________________ _________________________

29 _________________________ _________________________

30 _________________________ _________________________

31 _________________________ _________________________

32 _________________________ _________________________

33 _________________________ _________________________

34 _________________________ _________________________

35 _________________________ _________________________

36 _________________________ _________________________

37 _________________________ _________________________

38 _________________________ _________________________

39 _________________________ _________________________

40 _________________________ _________________________

41 _________________________ _________________________

42 _________________________ _________________________

43 _________________________ _________________________

44 _________________________ _________________________

45 _________________________ _________________________

46 _________________________ _________________________

47 _________________________ _________________________

48 _________________________ _________________________

49 _________________________ _________________________

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03/2004

ITP-5021D User Guide

™

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ITP-5021D

ABOUT THIS BOOK ....................................................................................1

THINGS YOU SHOULD KNO

................................................2–7

ASSEMBLING YOUR KEYSET ........................................................8

ITP-5021D SETUP ..................................................................................9–15

OUTSIDE CALLS

Making an Outside Call ................................................................................................16

Answering an Outside C

all..........................................................................................16

Universal Answer ..........................................................................................................16

Recall/Flash ......................................................................................................................17

Busy Line Queuing with Callback ............................................................................17

Canceling Callback ........................................................................................................17

INTERCOM CALLS

Calling Other Stations ..................................................................................................18

nswering Intercom Calls ..........................................................................................18

nswer Mo

des ................................................................................................................18

Busy Station Callback....................................................................................................19

Busy Station Camp-on..................................................................................................19

alling Your S

ystem Operator....................................................................................20

ALL PROCESSING

Holding Calls ............................................................................................................21–22

ansferring Calls ....................................................................................................22–23

Transfer with Camp-On................................................................................................23

ransfer to Voice Mail....................................................................................................23

Call Waiting ......................................................................................................................23

Conference Calls ............................................................................................................24

Forwarding Calls......................................................................................................25–26

Call Pickup ........................................................................................................................27

My Group Pickup............................................................................................................27

Privacy Release ........................................................................................................27–28

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ITP-5021D

CUSTOMIZING

YOUR KEYSET

AME Password ................................................................................................................43

Auto Camp-On ................................................................................................................43

Select Ring Tone ............................................................................................................43

Change Y

our Passcode ................................................................................................43

Set Answer Mode (Intercom) ....................................................................................44

Set A

nswer Mode (CO) ................................................................................................44

Automa

tic Hold ..............................................................................................................44

Headset Operation ........................................................................................................44

Hot Keypad

......................................................................................................................45

Key Confirmation Tone ................................................................................................45

Rejoining a Page ............................................................................................................45

Ring P

reference ..............................................................................................................45

Auto Answer CO Calls ..................................................................................................46

Display Speed Dial Name............................................................................................46

Caller ID Review All........................................................................................................46

Secure OHVA ....................................................................................................................46

Enblock D

ialing ..............................................................................................................47

DISPL

AY FEATURES

Interactive Display Keys ..............................................................................................48

Directory Information ................................................................................................ 48

Call Log ..............................................................................................................................49

Dial by Name....................................................................................................................49

Call Progress Displays ..................................................................................................50

Display Number Dialed................................................................................................50

Call Duration Timer........................................................................................................50

Auto Timer ........................................................................................................................50

Timer Function................................................................................................................50

Viewing Message Indications ....................................................................................51

larm Reminder Messages..................................................................................51–52

Personal Speed Dial Names........................................................................................52

Station Names .................................................................................................................52

Managing Key Assignments .......................................................................................53

LCR with Clear .................................................................................................................53

Backspace with LCR ......................................................................................................53

Text Messaging ......................................................................................................54–55

Caller ID .....................................................................................................................56–60

ANI .............................................................................................................................57–60

CLI ..............................................................................................................................57–60

DIALING FEATURES

Speed Dialing ..................................................................................................................29

Programming Personal Speed Dial Numbers ..............................................29–30

One Touch Speed Dialing............................................................................................30

Last Number R

edial ......................................................................................................30

Manual Retry with Redial ............................................................................................31

ve Number with Redial............................................................................................31

Chain Dialing

....................................................................................................................31

Automatic Redial/Retry................................................................................................31

Pulse to

Tone Changeover ..........................................................................................32

Memo Redialing..............................................................................................................32

PAGING AND MESSAGING

Making an Internal Page..............................................................................................33

Making an External Page ............................................................................................33

All Page ..............................................................................................................................33

Meet M

e Page..................................................................................................................34

Call Park and Page..........................................................................................................34

Messages—Set and Cancel ........................................................................................35

eturning Messages......................................................................................................35

Programmed Messages................................................................................................36

CONVENIENCE FEATURES

o Not Disturb

................................................................................................................37

One Time DND ................................................................................................................37

Mute ....................................................................................................................................37

ackground Music

........................................................................................................37

Established Call Pick-Up ..............................................................................................38

Appointment Reminder/Alarm Clock ....................................................................38

oor Phone Calls............................................................................................................39

Executive/Secretary Hotline ......................................................................................39

Group Listening ..............................................................................................................40

Account Codes ................................................................................................................40

Locking Your Keyset ......................................................................................................40

Manual Signalling ..........................................................................................................41

Off-Hook Voice Announce ..........................................................................................41

OHVA Block ......................................................................................................................42

OHVA Reject ....................................................................................................................42

In G

roup/Out of Group ................................................................................................42

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ABOUT THIS BOOK

Samsung’s new OfficeServ Technology keyset model,ITP-5021D,is part of the iDCS 500 Release 2.

The ITP-5021D IP keyset represents a new concept of Internet phone,in that it uses an IP address to Send/Receive voice and data. For voice communications,the ITP5021D uses the data network line already in place in most offices and increasing number of homes.

The ITP-5021D keysets incorporate an LCD screen, which provides important information for the user, to make using the keyset easier and more convenient.

Your keyset is the most visible part of your telephone system. Please take the time to study this guide and to become familiar with the operation of your keyset.Keep this guide handy, as you may need to look up instructions for infrequently used features.

Learning to use your keyset correctly will make everyday telephone communications a breeze.

This book is written based on the factory default settings for the feature access codes. Sometimes, due to programming requirements, these codes may be changed. If you find that a feature code does not work as described in this book, please contact your installation and service company to determine the correct code.

SPECIAL APPLICATION MENU ..................................................61

Menu Options.........................................................................................................61–63

Outgoing Call Lo

g ....................................................................................................61

Incoming C

all Log ...................................................................................................61

Speed Dial...................................................................................................................62

Direc

tory Dial ..........................................................................................................62

Forward Set .........................................................................................................62

Alarm Reminder .......................................................................................................62

SVMi-8 / SVM

i-16E

....................................................................................64

Accessing y

our Mailbox ............................................................................................65

SVMi-8/SVM

i-16E Subscriber Services Menu Diagram .............................66–67

Getting Started ...............................................................................................................68

Listen t

o your Messages .............................................................................................68

Subscriber Ser

vices Menu .........................................................................................68

Listening to Old or New Messages .........................................................................69

Group New or Old Messages ....................................................................................70

Record and Send a Message ..............................................................................70–71

Access Manager ......................................................................................................71

ersonal Greetings ................................................................................................73

Mailbox Administration .......................................................................................75

Message Broadcast ......................................................................................................77

ersonal Services ....................................................................................................78

Personal Administration Settings ............................................................................79

Keyset User Features .............................................................................................80

Shortcuts .........................................................................................................................82

Interactive Displays .......................................................................................................82

PERSONAL SPEED DIAL NUMBERS ............................83–84

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Some simple rules to remember:

• Any steady LED indicates the line or feature is in use.

• A fast flashing green LED indicates a new call ringing in.

• A slow flashing green or red LED indicates a call is on hold.

• A slow flashing amber LED indicates a recall to your keyset.

SPEAKERPHONE

All ITP keysets are speakerphones. Pressing the SEND button will answer an incoming call on the speakerphone. Pressing the END button will release the call on the speakerphone.

Switching from the handset to the speakerphone is easy. Simply press the SPEAK-

ER button and hang up the handset.

VOLUME CONTROLS

The ITP-5021D keyset uses the UP and DOWN buttons to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening.These three levels will be stored in memory until changed. If background music is turned on at your keyset,the volume buttons will also control the level of music. The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume buttons.There are 16 levels for each volume setting.The volume of off-hook ring is controlled by a user-programmable setting.

TERMINAL STATUS INDICATOR

• Busy/Off Hook Steady Red

• Intercom Ring Flashing Red

• Outside Call Ring Flashing Green

• Recall Ring Flashing Amber

• Message Waiting Flashing Red

• Do Not Disturb Fast Flash Red at 1 Second Intervals

THINGS YOU SHOULD KNOW

USER ORIENTATION

The ITP model telephones are called IP keysets.The IP keyset incorporates buttons or “keys”that are used to access or activate the many features of your office phone system. The ITP-5021D keyset incorporates 21 programmable buttons. These 21 buttons are arranged in three rows of seven across the face of the keyset. Any of the system features or functions can be programmed to these buttons.

The three buttons above the top row of programmable buttons are soft keys. These buttons assist in the use of the system features and functions.

Lines from the telephone company are “C.O. lines.”Calls on these lines are referred to as “outside calls.”Your system can have individual C.O. line keys or lines may be assigned to groups. When they are in a group, you access a line by dialing an access code or pressing a route button.For example,dial 9 or press a “LOCAL”button to get a local outside line. If Least Cost Routing is used,pressing the “LCR” button will automatically select a preprogrammed C.O. line according to what digits are dialed.Each line in the system is numbered,beginning with 701,then 702,703, etc.

Direct Station Selection (DSS) buttons are programmed to ring specific stations. You can press a DSS button instead of dialing the extension number.

CALL INDICATIONS

The buttons on your phone have light emitting diodes (LEDs).These are tri-colored LEDs that light green, red or amber (green and red together).

Intercom calls,also called internal calls, always appear on your CALL buttons.They will always light green.You can have up to eight CALL buttons, but at least two are recommended.

Outside calls appear on individual line buttons if they are assigned.When an individual line is not assigned to its own button, it will appear on a CALL button.

Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light.

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CONFERENCE BUTTON

The CONFERENCE button allows the user to set up a call with up to 5 parties (station or trunk).

TRANSFER BUTTON

Transfer is used to send any call to another extension in one of two ways.You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.

HOLD BUTTON

The HOLD button maintains the call at your keyset, while enabling you to call other stations or consult coworkers in confidence.

SPEAKER BUTTON

The SPEAKER button allows you to have a conversation from the keyset without lifting the handset.

NAVIGATION BUTTON

The ITP-5021D keyset incorporates a NAVIGATION button.This button is designed to assist the user in activating and using various station features, more easily. These features include:

• Outgoing Call Log

• Incoming Call Log

• Speed Number Search

• Name Search

• Call Forward Assign

• Alarm Assign

With the NAVIGATION button the station user is no longer required to enter sta- tion level programming to activate these frequently used features. A few button presses and these features are activated.

The NAVIGATION button is divided into separate feature buttons.These buttons are described below.

• MENU BUTTON: This button displays the station feature main menu so that

the users can easily utilize various settings and helpful functions.

• SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must press the SEND button to initiate the call. This button is also used when reviewing recently received or called numbers and answering incoming calls.

When reviewing recently received calls, continue to press the SEND button for more than 2 seconds and the last outside number called will be redialed.

The SEND button operates as the ANS portion of the ANS/RLS button. An ANS/RLS button may be assigned to the station as a programmable button.

• ENTER BUTTON: This button is used to select a menu option, or to save changes made to a menu or submenu option.

• DIRECTION BUTTON: The DIRECTION BUTTON is the donut shaped ring, which surrounds the ENTER button. This button is used to navigate within the menus.There are directional arrows stenciled into this button,which indicate which direction the cursor will be moved.

• END BUTTON: This button is used to disconnect a call after a conversation or to move to the initial screen.

The END button operates as the RLS portion of the ANS/RLS button. An ANS/RLS button may be assigned to the station as a programmable button.

• CANCEL BUTTON: This button is used to erase any characters or numbers entered by the dial pad or to move to the previous screen.

FEATURE ACCESS CODES

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ITP-5021D

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are already familiar to you.

LCD Panel

Soft Button

Scroll Button

Status Indicator

Keyset

Navigation Button

Microphone

Conference Button

Transfer Button

Hold Button

Speaker Button

Dial Button

Redial

Button

Volume

Button

Speaker

Programmable Buttons (21)

Support

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Intercom Dial Tone—A steady tone that indicates you can begin dialing.

DIAL TONE

CONTINUOUS

Ringback Tone—Indicates the station you dialed is ringing.

RINGBACK TONE—1000 ms ON/3000 ms OFF

CONTINUOUS

Busy Tone—Indicates the station you dialed is busy.

BUSY TONE—500 ms ON/500 ms OFF

CONTINUOUS

DND/No More Calls Tone—Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls.

DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF

FOR TEN SECONDS

Transfer/Conference Tone—Indicates your call is being held and you can dial another party.

TRANSFER/CONF TONE—100 ms ON/100 ms OFF

CONTINUOUS

Confirmation Tone—Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature.

CONFIRMATIONTONE—50 ms ON/50 ms OFF

FOR ONE SECOND (programmable)

Error Tone—A distinctive two level beeping tone indicates you have done something incorrectly.Try again.

ERROR TONE—50 ms of tone 1/50 ms of tone 2

FOR THREE SECONDS

ASSEMBLING YOUR KEYSET

• Place the keyset face down on a flat surface.

• Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in.

• Plug the handset cord into the jack marked with the symbol.

• Route the handset cord out the RIGHT side of the keyset as you look at it face down.

• Plug the eight-conductor LAN cable, from the wall, into the jack marked LAN on the back of the keyset. (Connect the ITP keyset to any port on the local network).

• Plug the eight-conductor PC cable, from the PC, into the jack marked PC on the back of the keyset.

• Plug the power connector, from the power adapter provided, into the power jack on the back of the keyset.

IMPORTANT NOTE:

• Be careful not to connect the Network LAN cable into the PC connector of the phone.

• To prevent damaging the keyset, only use the Power Adapter that came with the 5021D keyset.

• This manual assumes that the ITP keysets are connected to a functioning local IP network.The local IP network must be able to communicate with the MCP2 and MGI card in the iDCS 500 system over IP. This is assumed regardless of whether the IP keyset is on a local or remote network.

ITP-5021D SETUP

INITIALIZING THE ITP-5021D

Initially the ITP-5021D IP keyset will need to be setup to operate within the users network.The Setup Menu is also used to make changes to the keyset,in the event that the system information should change.The option chosen via scroll key will be highlighted.

See your system administrator for specific Network and Server addresses. The addresses necessary to set up the ITP-5021D are:

• IP Address of Station

• Network Gateway Address of Station

• Subnet Mask

• iDCS 500 MCP2 Server Address

• User ID

To get to the Set-Up Menu, unplug the power from the ITP-5021D phone, press and hold the MENU button while plugging in the power cord back into the phone. Now release the MENU button.

Other items not shown on screen:

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>1.Infomation

2.Network

3.Load & Upgrade

4.System

5.Server

6.Exit

MENU STRUCTURE

The IP SETUP MENU is configured as follows:

1. INFORMATION

1. Version

2. Network

3. Load Option

4. MAC Address

2. NETWORK

1. Mode

2. IP

3. Netmask

4. Gateway

Note that items 2 to 4 are only displayed when setting Manual IP.

3. LOAD & UPGRADE

1. Load Option

2. Upgrade Program

3. Upgrade Bootrom

4. Format

4. SYSTEM

1. Password

5. SERVER

1. Server IP

2. ID

3. Password

6. EXIT

IP SETUP MENU

To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5021D phone is connected to the power supply.

When entering the IP setup menu,the LCD displays the following options:

Other items not shown on screen:

Once the IP SETUP MENU is displayed,you can move to each menu in the Set Up by using the navigation buttons or the [1]-[9] dial buttons of the ITP-5021D IP phone.

• The UP and DOWN directions buttons in the navigation button assembly are used to move the highlighted bar up or down to the desired option.

• The [0]-[9] dial buttons are used to directly choose a menu, or sub menu options.

• The [ENTER] button in the navigation button assembly is used when saving a modification.

• The [MENU] button in the navigation button assembly is used to to display the IP Setup Main Menu.

•The[END] button in the navigation button assembly is used when canceling or editing the modification, or existing programming.

•The[CANCEL] button in the navigation button assembly is used to go back to the previous screen or to delete the last digit of a displayed option value.

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>1.Infomation

2.Network

3.Load & Upgrade

4.System

5.Server

6.Exit

Setting IP Manually

•If [1. Manual IP] is selected, press ENTER and this sub menu will be dis-

played on the LCD.

Items not visible in the first screen:

Enter the IP address of the IP keyset. Next,enter the netmask and gateway address for the customer network.

• If the [2. IP] menu is selected, press ENTER, the LCD will display this message and the user can enter its IP address.

Check if there is any currently saved IP address of the phone on the LCD.If the IP address has not been set, the LCD displays nothing. The user can enter the IP address using [0]-[9] dial buttons and [] button can save that IP address by pressing the [Enter] button of navigation button assembly.

• If the [3. Netmask] menu is selected, press ENTER, the LCD will display the following message and the user can enter a new Netmask IP address.

• If the [4. Gateway] menu is selected, press ENTER, the LCD will display the following message and the user can enter a new gateway address.

Check if there is any currently saved Gateway IP address of the phone on the LCD. If the gateway IP address has not been set,the LCD displays nothing.The user can enter the gateway IP address by using [0]-[9] and [] button and can save that IP address by pressing the [ENTER] button of the navigation button assembly.

NOTE: In the [2. Network Menu],[1. Mode] option, when [2.DHCP] is selected the IP address, Netmask, and Gateway will not be displayed on the LCD.

>1.Mode

2.IP

3.Netmask

4.Gateway

Input IP Address xxx.xxx.xxx.xxx

Input Netmask xxx.xxx.xxx.xxx

Input Def. Gateway xxx.xxx.xxx.xxx

NAVIGATING THE MENUS

When programming within various menu options,information can be entered via the dial pad keys using [0]-[9] and [] dial keys, as well as utilizing the navigation button assembly.

The button used for editing and their features are summarized below.

BUT

TON FEA

TURES

Left and Right ......................To move a cursor (highlighted area) or to erase what is

entered.

Enter ........................................To save the current setting and end programming.

End............................................To cancel the current programming and return to the

Main Menu.

Cancel......................................To move back to the previous screen or delete the last

digit of the displayed option value.

[] ............................................To enter [.] between IP address fields.

[0]-[9] ......................................To enter numerical values.

SETTING THE NETWORK PARAMETERS

Utilize the following programming steps to program the ITP-5021D keyset to operate within the users network.

Network Parameter Setup

From the Setup, Main Menu, select [2. Network] to set or modify the network

parameters.

Press ENTER, the LCD will display this mes- sage.

•If [1. Manual IP] is selected, the user must enter the IP address of the IP key- set. Then enter the subnet mask, and gateway value for the customer network.

•If[2. DHCP] is selected, the IP address, subnet mask, and gateway value will be obtained automatically (if a DHCP server is present).

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>1.Mode

>1.Manual IP

2.DHCP

Authentication Server Related Set/Modify

The fifth item [5. Server] sets or modifies settings related to the authentication server.Select the [5. Server] item and move to the lower level.The screen below is displayed.

You can set/modify the IP address of the authentication server at the [1. Server IP] item. The screen below is displayed when you enter the item.The server IP is the IP address of the MCP2.

You can confirm the current IP address of the authentication server at the LCD panel.The address is left blank if it is not set.Use the dial buttons from [0]-[9],and [] to set the IP address and press the [ENTER] button among the navigation buttons to save and exit.

You must input the ID assigned to your ITP phone.See your phone system administrator to get this value.Press the [ENTER] button to save and exit.

You must input the password associated with your ID. See your phone system administrator to get this value.Press the [ENTER] button to save and exit.

Completion of Settings

Verify settings at the first item [1.Information] after setting all of the above items. Select the sixth item [6. Exit] to save all modified settings and reboot the ITP5021D phone.

Load and Upgrade Set/Modify

The third item [3. Load & Upgrade] sets or modifies the IP phone’s software version. Use extreme caution when upgrading the keyset.

Select the [3. Load & Upgrade] item and move to the lower level. The screen below is displayed.

Item not visible in the first screen:

In the [1.Load Option] item, move to the lower level and select [2. File System].

Each of the items [2. Upgrade Program] and [3. Upgrade Bootrom] are used for upgrading program and bootrom. Set the IP of the TFTP server you wish to upgrade and press OK.

The [4. Format] item is used for deleting all programs and data except bootrom.

CAUTION: For engineering purposes only. The format option should not be used unless instructed by an Authorized Samsung Engineering or Technical Support Representative.

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1.Load Option

2.Upgrade Program

3.Upgrade Bootrom

4.Format

1.Server IP

Input ServerIP xxx.xxx.xxx.xxx

Input Id

xxxx

Input Password

xxxx

RECALL DIAL TONE

Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

SENDING A FLASH

While on an outside call, press the FLASH button to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.

NOTE: Flash is not available on an ISDN circuit.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line,this means that the line or group of lines is busy.

• Press the CBK button, if programmed, or dial 44.You will hear confirmation tone.

• When the line becomes free, the system will call you back.

• Lift the handset or press the SEND button to answer,wait for dial tone and dial the telephone number or speed dial number again.

NOTES:

1. A callback will be canceled if not answered within 30 seconds.If you have set a callback, your CBK button will light.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.

CANCELING CALLBACK

A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK button will light.

Your phone may have a maximum of five callbacks to lines and/or stations set at a time.To cancel a callback:

• Press the CBK button, if programmed, or dial 44.You will hear confirmation tone.

• While you are listening to confirmation tone,press the HOLD button.This will cancel the oldest set callback.

NOTE: If the hot keypad feature is turned off,you must first lift the handset or press the SPEAKER button before dialing.

OUTSIDE CALLS

MAKING AN OUTSIDE CALL

• Lift the handset and press an idle outside line button,line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code.

• Dial the telephone number.

• Finish the call by replacing the handset or pressing the END button.

NOTE: You will receive No More Calls tone when you attempt to make a call and there is no button available for that line.

• If Least Cost Routing is enabled on your phone system, this button may be labeled LCR or accessed by dialing an access code (usually 9).

• If your system is programmed to require an authorization code before making a call, dial  plus a valid code before selecting a C.O. line.

• If your system is programmed to require an account code before making a call, press the ACC button or dial 47 plus a valid bin number, press the ACC button again and then select a C.O.line.See Account Codes for more information.

For more information on authorization and account codes, see your system administrator.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before dialing.

ANSWERING AN OUTSIDE CALL

• Lift the handset and you are automatically connected to the ringing call.

Ring Preference under Customizing Your Keyset—OR—press the SEND but-

ton to automatically answer on the speakerphone.

NOTE: If a call is flashing at your keyset but not ringing, you must press the flashing button to answer.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA button.This device can operate in any one of the six different ring plans.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before dialing.

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BUSY STATION CALLBACK

When you call another station and receive a busy signal:

• Press the CBK button, if programmed, or dial 44.

• When the busy station becomes free, your keyset will ring.

• Lift the handset or press SEND to call the now idle station.

NOTES:

1. A callback will be canceled if not answered within 30 seconds.If you have set a callback, your CBK button will light.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.

BUSY STATION CAMP-ON

When you call another station and receive a busy signal but you do not want to wait for a callback:

MANUAL CAMP-ON

• Press the CAMP button or dial 45.

• The called station will receive off-hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is waiting.

• Wait for the called party to answer.

• The called station must release its first call or place it on hold before answering your camp-on.

NOTES:

1. If you receive No More Calls tone, that station has no available button to accept your call. Hang up or leave a message.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing.

AUTO CAMP-ON

When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station, you can set your phone for auto camp-on.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 081 to turn on auto camp-on or 080 to turn it off.

• Press TRANSFER to store your selection.

INTERCOM CALLS

CALLING OTHER STATIONS

• Dial the extension number or group number.

• Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone.

• Finish the call by replacing the handset or press the END button.

NOTES:

1. If you have a DSS button assigned to an extension or station group, you may press this button instead of dialing the number.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

ANSWERING INTERCOM CALLS

• When your keyset rings,simply lift the handset—OR—press the SEND button to be connected to the calling station.

• To finish the call,replace the handset or press the END button.

Ring Preference under Customizing Your Keyset.

VOICE ANNOUNCE MODE

When another station calls you, your keyset will sound a brief attention tone and you will hear the caller’s announcement.

• Press SEND to turn on the microphone and speak handsfree—OR— lift the handset to reply.

• To finish the call,replace the handset or press the END button.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set ON.

AUTO ANSWER MODE

When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call.

• Your microphone and speaker are turned on and you can speak handsfree.For privacy,use the handset.

• To finish the call,replace the handset or press the END button.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set ON.

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CALL PROCESSING

SYSTEM HOLD

• When you are connected to any call, press HOLD. The call will flash green at your keyset.If this call appears on a line button at other keysets,it will flash red at those keysets.

• To take the caller off hold, press that button and the green flashing light will go steady green again. Resume the conversation.

NOTE:While on a call,pressing a line button,route button or flashing CALL button will automatically put your first call on hold and connect you to the new call. See Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

• Press the HOLD button twice.The call will flash green on your keyset and this line will show a steady red light on other keysets.

• To retrieve the call, press the flashing green line button or press the HOLD button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station. Press TRANSFER and a dial the station number (or press the appropriate DSS button). Press the HOLD button.This will place the call on system hold on an available CALL button or Line Button at the remote station and return you to dial tone.

NOTES:

2. Intercom calls cannot be remote held.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your station.The button that the call appears on will have a slow flashing amber light.

• When your phone rings, lift the handset or press the SEND button to answer the recall.

CALLING YOUR SYSTEM OPERATOR

• Dial 0 to call your system operator or group of operators.

• If you want to call a specific operator, dial that person’s extension number.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

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first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.

When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring.

NOTES:

1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRANSFER button.

2. If you receive No More Calls tone, that station has no button available to receive another call. Press TRANSFER to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS button.You must press the TRANSFER button and dial the destination extension number.

TRANSFER WITH CAMP-ON

NOTE: If you receive No More Calls tone, that station has no button available to receive another call. Press TRANSFER to return to the outside caller.

TRANSFER TO VOICE MAIL

This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT button to accomplish this.To transfer a call directly to a voice mailbox:

• While on a call, press the VT button and dial the mailbox number.

• Hang up when dialing is completed.

NOTE: The VT button will not work with a Centralized Voice Mail in a Network System.

CALL WAITING

If an outside call has been camped-on to your phone or another station has camped-on to you:

• Your keyset will ring and the call that is waiting for you (camped-on) will flash green.

• Press the flashing button to answer; your other call will go on hold automatically if your station has the Automatic Hold feature set. If not, you must press HOLD and then the flashing button. OR Finish the first call and hang up; the waiting call will ring.

• If you do not answer this recall within a pre-programmed period of time,it will go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with another extension:

• Press the TRANSFER button; you will receive transfer dial tone. Your call is placed on transfer hold.

• Dial the extension number.

• Consult with the internal party.

• Press TRANSFER to return to the outside party or hang up to transfer the call.

NOTE:Repeatedly pressing the TRANSFER button will toggle between the outside party and internal extension. If necessary you may disconnect either one of the parties by pressing the DROP button.

RETRIEVING CALLS HELD AT ANOTHER STATION

When a line is on hold and it appears on your keyset,press the line button with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 plus the line number or the extension number of the station that placed the call on hold.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

TRANSFERRING CALLS

• While on a call, press the TRANSFER button and dial an extension number or group number.Your call is automatically put on transfer hold.OR Press a DSS button or station group button. Your call is automatically put on transfer hold.

• Hang up when you hear ringing (this is an unscreened or blind transfer).

Wait for the called party to answer and advise him/her of the call and hang up. If the transfer is refused,you will be reconnected to the outside line when the called station hangs up or you can press TRANSFER to return to the outside party.If you wish to send the call to another extension without waiting for the

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FORWARDING CALLS

You may forward your calls to another station, group of stations or an external telephone number.Program a destination for the type of forwarding you want as detailed below.If you have FWD ALL,FWD BUSY and FWD NO ANSWER buttons, press one to turn that forward feature on.A steady red light reminds you what forward condition is activated.

You can clear all call forward conditions set at your station by lifting the handset and dialing 600.

FORWARD ALL CALLS

To forward all your calls under any condition to another station:

• Dial 601 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

2. The station that receives a Forwarded All call can transfer the call to the forwarded station. This is useful when you are expecting an important call but you do not wish to be disturbed by other calls.

3. When a station user places his/her keyset in Forward All mode and he/she does not have a FORWARD ALL button, the TRANSFER button will light to in- dicate Forward All has been set and calls to this station have been transferred elsewhere.

FORWARD BUSY

To forward calls to another station when you are on the phone:

• Dial 602 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press SPEAKER before you begin dialing.

FORWARD NO ANSWER

To forward calls to another station when you do not answer:

• Dial 603 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

• Lift the handset or press the SEND or ANS/RLS button to answer.

NOTE: Intercom calls will not go on Automatic Hold.

CONFERENCE CALLS

You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order.

• While engaged in a conversation, press the CONF button and receive conference tone.

• Make another call, either intercom or outside, press the CONF button and receive conference tone.

• Make another call or press the CONF button to join all parties.

• Repeat the last step until all parties are added.

NOTE: When attempting to add another party to the conference and you are not able to reach the desired person, hang up.Simply press the CONF button again to return to your previous conversation.

To drop a party from your conference call:

• Press CONF and dial the extension or line number that is to be dropped.

• Press CONF again to reestablish the conference.

NOTE:To leave the conference, hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference,press the CONF button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number. When they hang up, the lines will release automatically. Press CONF to rejoin a trunk to trunk conference.

CONFERENCE SPLITTING

If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on (

See Customizing Your Keyset)

and all of the outside lines involved in the conference appear as buttons on your keyset, you can split the conference into separate calls as follows:

• Press any one of the outside line buttons.That outside line will remain steady

green to indicate you are still connected to it. All other outside lines in the conference will be placed on system hold at your keyset. All intercom callers in the conference will be disconnected.You may now speak with each caller privately and transfer them as usual or reestablish another conference.

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• Dial 0 to cancel current condition OR Dial 1-5 to select the forward type OR Press UP or DOWN to select the forward type. Press the right soft key to move the cursor.

• Dial the destination number (e.g., 202) OR Press UP or DOWN to select the destination Press the right soft key to move the cursor

• Dial 1 to set OR Press UP or DOWN to select YES or NO

• Press TRANSFER to store and exit

STATION CALL PICKUP

To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone.

If you have a DP key assigned with a station number, you only need to press this DP key with the flashing light to answer this ringing station.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

GROUP CALL PICKUP

To pick up (answer) a call ringing in any pickup group,lift the handset and dial 66 plus the desired group number 01–20 or press the flashing GROUP PICKUP button if available.

NOTES:

1. A group pickup button can have an extender for a specific pickup group.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing the access code.

MY GROUP PICKUP

FORWARD BUSY/NO ANSWER

If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time:

• Dial 604.

• Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

FORWARD FOLLOW ME

When you want all calls to your extension forwarded to the extension where you are now:

• Dial 606 plus your extension number.

• Receive confirmation tone and hang up.

If you want a specific extension's calls forwarded to your phone (Remote Call Forward):

• Dial 606 plus the desired extension number.

• Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

FORWARD DND

To forward your phone when you activate DND.

• Dial 605 plus the extension number or group number.

• Receive confirmation tone and hang up.

NOTE:If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing.

CALL FORWARD OPTIONS

• Press TRANSFER 102. The display will indicate the current call forward condition and destination

Show 0:FORWARD CANCEL to indicate no forward is set.

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DIALING FEATURES

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500~999 or from your personal list of numbers 00~49.

Your system may be set for 950 system wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes are 000~049.

• With the handset on-hook, press the MEMORY button or dial 16.

• Dial the desired speed dial number.

• The telephone number is automatically dialed for you.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

PROGRAMMING PERSONAL SPEED DIAL NUMBERS

You can program frequently dialed telephone numbers in a personal speed dial list. A station may be assigned up to fifty numbers, 00–49. See your system administrator to determine the amount assigned to your station.

• While on-hook, press TRANSFER and then dial 105.

• Dial a speed dial number (00–49).

• Dial a line or line group access code.

• Dial the telephone number to be stored (24 digits maximum).It can include #, , FLASH and PAUSE.

• Press TRANSFER to store the number.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

For the purposes of programming speed dial numbers, the programmable buttons are known as A,B,C,D,E and F and are defined on the next page.

PRIVACY RELEASE

This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone.

To Release Privacy:

While you are talking on a C.O.line and you wish to have other internal parties (or up to three) join the conversation.

• Press the PRB button (the PRB button will light steady red). Inform the other party that he/she may now join the conversation.

After the other party (or parties) has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation, press the

PRB button a second time, the PRB button will be off.

To Join a Non-Private Conversation:

When someone has informed you that you can join a conversation:

• Press the C.O.line button that he/she has indicated.

• Dial the C.O. line number that he/she has indicated.

A B C D E F

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MANUAL RETRY WITH REDIAL

While you are on an outside call listening to a busy signal and you want to redial the same number dialed.

• Press the REDIAL button.

This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts.

NOTE: If your keyset is programmed with Call Log Blocks then the Redial will access the call log when pressed.

SAVE NUMBER WITH REDIAL

To save the number you just dialed for later use, press the SNR button before hanging up.

To redial this saved number at any time,press the SNR button or dial 17.The same line will be selected for you.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

2. The saved telephone number is stored in memory until you save another number.

3. Redial does not apply to intercom calls.

CHAIN DIALING

You may manually dial additional digits following a speed dial number or chain as many speed dial numbers together as required:

• After the first speed number is dialed,press MEMORY again and dial another speed number OR manually dial additional digits following a speed dial number.

AUTOMATIC REDIAL/RETRY

When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a preprogrammed interval for up to 15 attempts.

• When you hear a busy signal, press the RETRY button.

• The system will reserve the line and automatically redial the same number for you.You will hear the call being made through the keyset speaker.The microphone is muted.

• The A button is not used.

• The B button inserts a flash.

• The C button inserts a pause.

• The D button is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones.

• The E button is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E. All subsequent digits will be hidden. Press E again to begin displaying digits.

• The F button is used to enter a name. S

Personal Speed Dial Names under

Display Features.

• Use the HOLD button to clear a speed dial number.

ONE TOUCH SPEED DIALING

You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers.

• While on-hook, press TRANSFER and then dial 107.

• Press a One Touch Speed Dial button.

• Dial the speed dial number (00–49 or 500–999) that you want assigned to this button.

• Press TRANSFER to store your selection.

To call this telephone number,just press the One Touch Speed Dial button.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

LAST NUMBER REDIAL

To redial the last telephone number you dialed, press the REDIAL button or dial

19.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

2. Redial does not apply to intercom calls.

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PAGING AND MESSAGING

MAKING AN INTERNAL PAGE

To make an announcement through the keyset speakers:

• Lift the handset.

• Press the PAG E button or dial 55.

• Dial the desired zone number 0, 1, 2, 3 or 4.

• After the attention tone, make your announcement.

NOTE: If you have a dedicated page zone button,it is not necessary to press PAG E and dial a zone number.

MAKING AN EXTERNAL PAGE

To make an announcement through the external paging speakers:

• Lift the handset.

• Press the PAG E button or dial 55.

• Dial the desired zone number 5, 6,7 or 8.

Dial 9 to page all external zones.

• After the attention tone, make your announcement.

NOTE: If you have a dedicated page zone button,it is not necessary to press PAG E and dial a zone number.

ALL PAGE

To page all designated keysets and external speakers at the same time:

• Lift the handset.

• Press the PAG E button or dial 55.

• Dial  or press the ALL PAGE button.

• After the attention tone, make your announcement.

NOTE:The LED on the PAGE button will only light when an All Page is in progress.

• When the called party answers, lift the handset or press the flashing SPEAK- ER to begin speaking.

NOTES:

1. If you make another call, auto-redial is canceled.

2. To cancel a retry, lift and replace the handset.

PULSE TO TONE CHANGEOVER

When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones.

MEMO REDIALING

When you are calling directory information, you can store the number you are given using the SAVE feature.There is no need for pencil and paper.

• While you are talking on an outside call, press SAVE.

• Dial the telephone number as it is dictated to you on the keypad.

• Press SAVE to store the number.

To dial the number, press the SNR button. It will select the same line and dial the stored number.If necessary,you can select a different line and then press the SNR button.

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To retrieve an automatically parked call:

• Dial 10 plus the number that was announced. If you have a PAGPK button, press it and dial the number that was announced. If you have a PARK button, press it and dial the announced orbit number.

• You will be connected to the parked call.

NOTES:

1. If the call is not retrieved within a pre-programmed period of time,it will recall your keyset and have a slow flashing amber light.You cannot park and page intercom calls.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

SETTING A MESSAGE INDICATION

When you are calling another station and no one answers or you receive a busy signal, you can leave a message indication:

• Press the MESSAGE button or dial 43 and receive confirmation tone.

• Hang up.The MESSAGE button on the called station will light. Standard telephones receive special dial tone as a message indication or a lit message lamp,if the phone is equipped with one and they are connected to an 8MWSLI card or a 16MWSLI card on the system.

NOTES:

1. A station can have up to five message indications.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

CANCELING MESSAGES

To cancel a message indication that you left at another station, dial 42 plus the extension number of the station at which you left a message.

To cancel all message indications left at your keyset, dial 42 plus your extension. Your MESSAGE light will go out.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button before you begin dialing.

RETURNING MESSAGES

• Press the MESSAGE button or dial 43.The first station that left a message will be called automatically. If that station does not answer, your MESSAGE light will stay on.

• Repeat until all messages have been returned in the order received.

• Your MESSAGE light will turn off when all messages have been returned.

3534

MEET ME PAGE

• Lift the handset.

• Press the Meet Me Page (MMPG) button or dial 54.

• Dial the desired zone number.

• After the attention tone, instruct the paged person to dial 56.

• Press WAI T or TRANSFER.

• Remain off-hook until the person dials 56 from any phone.

• The paged person will be automatically connected with you.

CALL PARK AND PAGE

When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.The iDCS 500 offers two different methods:

MANUAL PARK ORBITS

• While in conversation, press the PARK button.

• Remember the selected orbit number.

• Replace the handset when finished.

• Lift the handset and make a page announcement as previously described (example:“John Smith park two”).

To retrieve a parked call from orbit:

• Press the PARK button and dial the announced orbit number (0-9).

• You will be connected to the parked call.

NOTES:

1. You must have a PARK button or park access code to retrieve and place calls in park orbits.

2. If the parked call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light.You cannot park and page intercom calls.

3. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

AUTOMATIC PARK WITH PAGE BUTTON

• While in conversation,press the PAG E button. The call is automatically parked at your station.

• Receive page tone and dial a desired page zone number.

• Make announcement indicating your extension number or the line number. Hang up.

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CONVENIENCE FEATURES

DO NOT DISTURB

Use this feature when you want to block calls to your keyset.

• While on-hook, press the DND button or dial 401. The DND button lights steady red to remind you of this mode.

• To cancel DND, press the DND button again or dial 400. The DND light turns off.You can make calls while in the DND mode.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button.

2. If you place your keyset in DND mode and you do not have a DND button, your TSI button will flash to indicate DND status.

ONE TIME DND

MUTE

You can mute the handset transmitter or the microphone during any conversation:

• Press the MUTE button. It will light red.

• To resume speaking, press the MUTE button again.The light turns off.

BACKGROUND MUSIC

When a music source is supplied, you may listen to music through the speaker in your keyset:

• While on-hook, press the HOLD button to hear music.

• Press the HOLD button again to turn music off.

You can set the level of background music by using the VOLUME buttons while lis- tening to the music.This does not affect the speakerphone level.

NOTES:

1. Display keyset users can view message indications and return them in any order.S

Viewing Message Indications under Display Features.

2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.

3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.

PROGRAMMED MESSAGES

• Dial 48 plus any of the message codes (01–20) listed on the back of this user guide.

• To cancel any of these messages you might have selected,dial 48 plus 00.

• Press TRANSFER to exit and store your selection.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button.

You can have multiple programmed message buttons (PMSG) and each one can have a different message code:

• Press any programmed message (PMSG) button.The message is set and the button will light red. Press the button again to turn off.

• Pressing another programmed message (PMSG) button will turn the previous one off and set a different programmed message.

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ANSWERING THE DOOR PHONE

When you are programmed to receive calls from a door phone:

• You will receive three short rings repeated.

• Lift the handset or press SEND button. You are connected to the door phone.

• If an electric door lock release is installed, dial 13 to unlock the door.

CALLING THE DOOR PHONE/ ROOM MONITOR

You may call the door phone and listen to what may be happening outside or in another room.

• Dial the extension number of the door phone.

• You will be connected to the door phone and you can listen or have a conversation.

• If an electric door lock release is installed, dial 13 to unlock the door.

NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset or press the SPEAKER button.

EXECUTIVE/SECRETARY HOT LINE

If programmed, an executive and a secretary can have a hot line between them. When the executive station is in the DND mode, all of its calls will ring the secretary station.

• Either person can press the BOSS button to make a voice call to the other station.

• Using the hot line will override DND at the other station.This button will light red when the other station is in use.

To transfer a call to a Boss in DND:

• Press the TRANSFER button followed by the BOSS button.

• Wait for the BOSS to answer to announce the call and hang up to complete the transfer OR

• Hang up to complete a blind transfer after pressing the BOSS button.

ESTABLISHED CALL PICKUP

To pick up an established call in progress at a single line extension connected to a computer modem on your PC.

• Press the EP button for that station on your keyset and the call is automati- cally moved to your keyset.

• The single line extension on your modem will be disconnected.

NOTE: You must have an assigned (EP button) button on your regular keyset, for the single line station.

APPOINTMENT REMINDER/ALARM CLOCK

When the alarm rings, you will hear three short rings repeated three times. Lift the handset to answer the alarm.If you do not,the alarm will alert you two more times at five minute intervals.

To set alarms:

• Press TRANSFER and then dial 112.

• Dial the alarm number 1, 2 or 3.

• Dial the time at which you want the alarm to sound. Enter the time as HHMM (hours and minutes) using the 24 hour clock.

• Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.

• Press TRANSFER to save.

• Repeat for each alarm if needed.

To cancel individual alarms:

• Press TRANSFER and then dial 112.

• Dial alarm number 1, 2 or 3.

• Press the HOLD button.

NOTE: Display keysets can show a reminder message. S

ee Alarm Reminder

Messages under Display Features.

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Samsung ITP-5021D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

PART 1. ENHANCED DISPLAY PROGRAMMING

1.1 OVERVIEW

• iDCS KEYSETS

• DCS KEYSETS

• ITP-5021D KEYSETS

1.2 LOCKING YOUR KEYSET

1.3 CHANGING YOUR PASSCODE

1.4 CALL FORWARDING

1.5 SETTING YOUR ANSWER MODE

DCS KEYSETS

• iDCS KEYSETS and ITP KEYSETS

1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS

1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS

1.9 ADDING EXTENDERS TO KEYS

1.10 CHECKING STATION STATUS

1.11 CHANGING YOUR TIME AND DATE DISPLAY

1.12 SETTING STATION ON/OFF OPTIONS

1.13 SELECTING A RING TONE

1.14 ALARM REMINDER

1.15 STATION VOLUME

1.16 SETTING A PROGRAMMED MESSAGE

1.17 ALARM REMINDER WITH MESSAGE

1.18 CALLER ID DISPLAY

ITP-5012L User Guide

TABLE OF CONTENTS

ABOUT THIS BOOK

TERMINAL STATUS INDICATOR

SELECT BUTTONS

VOLUME CONTROLS

THINGS YOU SHOULD KNOW

USER ORIENTATION

SPEAKERPHONE

SCROLL BUTTON ASSEMBLY

NAVIGATION BUTTON

SCREEN BUTTON

CONFERENCE BUTTON

TRANSFER BUTTON

HOLD BUTTON

SPEAKER BUTTON

FEATURE ACCESS CODES

SYSTEM TONES

ASSEMBLING YOUR KEYSET

MENU STRUCTURE

ITP-5012L SETUP

INITIALIZING THE ITP-5012L

IP SETUP MENU

NAVIGATING THE MENUS

SETTING THE NETWORK PARAMETERS

Network Parameter Setup

Setting IP Manually

Authentication Server Related Set/Modify

Completion of Settings

Load and Upgrade Set/Modify

DIALING FROM THE OUTGOING / INCOMING MENU

DIALING THE MOST RECENT OUTGOING / INCOMING NUMBER

MAKING CALLS FROM THE CALL LOG

ANSWERING A CALL

OUTSIDE CALLS

MAKING AN OUTSIDE CALL

UNIVERSAL ANSWER

RECALL DIAL TONE

SENDING A FLASH

BUSY LINE QUEUING WITH CALLBACK

CANCELING CALLBACK

AUTO ANSWER MODE

BUSY STATION CALLBACK

BUSY STATION CAMP-ON

INTERCOM CALLS

CALLING OTHER STATIONS

DIALING THE MOST RECENT OUTGOING / INCOMING NUMBER

ANSWERING INTERCOM CALLS

VOICE ANNOUNCE MODE

CALL PROCESSING

SYSTEM HOLD

EXCLUSIVE HOLD