For product safety and correct operation, the following information must be given to the
operator/user and shall be read before the installation and operation.
Conventions
WARNING
Provides information or instructions that you should follow in order to avoid personal injury
WARNING
CAUTION
or fatality.
CAUTION
Provides information or instructions that you should follow in order to avoid a service failure
or damage to your phone.
Symbols
NOTE
Indicates additional information for reference.
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action
The ITP-5021D/5014D IP phone shall be connected
to the local AC power using the power adaptor
provided with the IP phone.
Use of an alternative adaptor may result in serious
damage and voids the product warranty.
The handset receiver on the digital phone may retain
metallic objects. Care should be taken when using the
handset in the vicinity of small metal objects.
Avoid placing objects containing water such as
vases, cups, cosmetics, and medicines near the
phone.
Moisture in the IP phone may cause a fire and
electric shocks.
Do not place the phone in a dusty area or areas with
extreme or volatile changes in temperature.
It may cause a fire or electric shocks.
Do not install the phone near a heater or
flames(cigarette lighter, heating apparatus, etc.).
The ITP-5021D/5014D IP phone provides voice communication through
the previously installed data network line, making installation of
additional telephone lines unnecessary.
APPLICATION MENUS
ANNEXUSING THE FEATURES
Application menu
Speed Dial
Pickup
Automatic Redial/Retry
This button allows you to access the IP phone’s menu functions. The
menu functions include the recent outgoing call log, incoming call log,
system directory functions, transferring incoming calls, inquiry of speed
dial numbers, and alarm function.
For frequently used phone numbers, you can press one speed dial
button to make a call to the speed dial number.
You can answer a call at another extension.
When your call is important but your party is busy on another call, you
can use automatic redial/retry function. The IP phone redials the called
number automatically until your party is free to take your call.
You can use the Hold feature when you need something or another call
arrives. Use this button to temporarily hold the current call until you are
ready to resume the call. You can even pickup a held call at another
station.
This button is used when multiple parties need to be connected
simultaneously during a phone conversation. Up to five parties including
you can be connected in a conference call.
If you cannot answer an incoming call, the call can be forwarded to
another extension(unconditionally, while you are busy on a call,
or when you are away from your phone).
PREPARATION
THINGS YOU SHOULD KNOW
USING THE FEATURES
Do Not Disturb
Paging
Call ID
NOTE
- If you have any questions or concerns regarding the features which are not introduced in
When you do not want to be disturbed, the DND feature can be set to
block incoming calls and the phone will not ring. Your calls can be
forwarded to another station when you do not wish to be disturbed.
If you have an urgent announcement to make, or you wish to locate a
colleague, you can page through the speaker of other stations, or
through optional external speakers.
When there is an incoming call, the caller ID or name will be displayed
on the LCD screen. You can see who is calling before answering the
call and respond accordingly.
this user guide, refer to the Technical Manual at e-manual site(http://www.samsungdocs.com).
1 Plug the handset cord into the port marked with the symbol.
2 Connect the LAN cable connected to your data network to the LAN connection
port on the base of the IP phone.
3 Connect the LAN cable connected to the PC’s network card to the PC connection
port on the base of the IP phone.
4 Connect the power adaptor. There is a power connection port for the power adaptor
on the base of the IP phone. Connect the power adaptor cable to this port. Connect
the power adaptor plug to the AC power outlet and the IP phone is automatically booted.
Press the Vol ume [ ] button to move the cursor and insert or modify the desired
letter. Press the Volume [
use the same dial button letters as the previous letter used.
Procedures for entering characters are described below.
Enter the characters according to the table below. Press the ‘A’ button to switch between
capital and lower case letters.
] button and move the cursor one space to the right to
ANNEXPREPARATION APPLICATION MENUS USING THE FEATURES
Dial button
Dial frequency
0 < > . ) 0
1 Space ? , ! 1
2 A B C @ 2
3 D E F # 3
4 G H I $ 4
5 J K L % 5
6 M N O ^ 6
7 P Q R S 7
8 T U V * 8
9 W X Y Z 9
* : = [ ] *
# #
1 2 3 4 5
Space
?
-
[
)
I
.
<
]
_
;
&
>
@
+
!
,
”
%
/
^
{
→
:
$
=
(
}
’
Press the [#] button to enter special characters. Special characters are displayed in the
The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or
off according to the phone status.
[Transfer] button [Hold] button [Speaker] button
For incoming external calls or intercom calls ringing at your IP Phone the trunk button LED
or Call button LED will flash green. The trunk button LED will flash red on other IP Phones
with the same trunk button. While holding a call, the green LED of the trunk line will blink.
In the following table, the functions of LEDs are summarized.
ANNEXPREPARATION APPLICATION MENUS USING THE FEATURES
Functions
Trunk line or functions are in use LED is steady green.
New call is ringing LED is a fast flashing green.
Trunk line or functions are in use LED is a slow flashing green or red.
New call is ringing LED is a slow flashing yellow.
This function is used when you want to make a call to other stations or to make an external call.
Calling an Extension Number
This function is used when you want to make a call to other stations.
1 Pick up the handset and check for dial tone.
2 Dial the extension number or station group number.
Wait until the other party answers the call.
If a short signal tone(not a ringing tone) is heard,
the receiving extension has set up the Voice Announce
This function is used when you make a call with a speakerphone.
1 Press the [Speaker] button without lifting the
handset.
2 Dial the telephone number you want to call.
Or, press the trunk line call/extension call button
registered.
3 Once the called party answers the call, get started with
speaking to the called party.
• Lift the handset while speaking to turn off the speaker and
continue speaking using the handset.
4 Finish the call, by pressing the [Speaker] button.
NOTE
- If the LCR(Least Cost Routing) feature is enabled on the OfficeServ system, press the [LCR]
button or dial the LCR access code.
PREPARATION
THINGS YOU SHOULD KNOW
USING THE FEATURES
APPLICATION MENUS
New Call
This function allows you to disconnect the existing call and make a new call on the same line.
Press the [NEW] button to disconnect your existing
call, wait for dial tone and then make a new call on
the same line. If this [NEW] button does not appear
on your IP Phone, press the Soft button corresponding
to [NEW] on the LCD screen.
This function allows you to redial the last external number dialled.
To redial the last telephone number you dialled, press the Send [
2 seconds or press [1] [9]. Pressing the Redial [
to 10 of your previously dialled external numbers.
THINGS YOU SHOULD KNOW
] button will give you the option to review up
1 Press the [Redial] button.
2 Use the direction buttons or the [TVolumeS] button
to select the required number to redial and
press the Soft button corresponding to [Dial].
3 To review details about the previous call prior to
dialling it, press the Soft button corresponding
to [NND].
4 To Press the [Redial] button twice to automatically
APPLICATION MENUS PREPARATION
redial the last number you dialled.
NOTE
- If the hot keypad feature is turned off, you have to lift up the handset first or press
the [Speaker] button before you begin using the redial feature.
This function is used when you pickup a call that is ringing at another station.
If a call rings on another station and you know the station number, you can answer the call
on your IP phone.
1 A call is ringing on another station.
2 Pick up the handset and listen for the dial tone.
While on an outside call you can transfer the call to another internal or outside party.
You can transfer your call to another extension or return to the outside party.
1 While on a call, press the [Transfer] button.
THINGS YOU SHOULD KNOW
APPLICATION MENUS PREPARATION
NOTE
- When you are transferring a call to a station programmed for Voice Announce or
Auto Answer, the transferred call will always ring.
- After the internal party answers, you may alternate back and forth between the
parties by pressing the [Transfer] button.
- You cannot transfer an Intercom call by pressing the [DSS] button for the station required.
You must press the [Transfer] button first and then press the [DSS] button or dial
the destination extension number.
Your call is automatically put on transfer hold.
2 Dial an extension or group number.
Or, press the [DSS] button or station group button.
Your call will be automatically put on transfer hold.
3 For blind transfer, hang up when you hear ringing.
Or, wait for the called party to answer and advise
him/her of the call. Then hang up.
You can make a conference call of up to 5 parties including yourself. The OfficeServ system also
allows each station to pre assign up to 5 conference groups so you can set up a conference call
by pressing a single [Group Conference] programmable button. Refer to your System Administrator
to confirm that this option is available to you.
1 Press the [Conference] button while engaged
in a conversation. You will hear conference tone.
2 Make another call, either intercom or outside.
Press the [Conference] button and you will hear
conference Tone.
3 Make another call to add additional parties or press
the [Conference] button to join all parties into the
conference.
Then, Repeat the last step, until all other parties
required are connected.
4 To drop a person from your conference call, press
the [Conference] button and dial the extension
or trunk number that is to be dropped.
Press the [Conference] button again to re-establish
the conference.
NOTE
- When attempting to add another person to the conference and you are not able to reach the
desired person, simply press the [Conference] button again.
The ITP-5021D and ITP-5014D IP Phones are equipped with navigation buttons for
Convenient use of the IP Phone functions. This chapter introduces the functions available
using the navigation buttons and procedures for using the various applications.
Menu Button
1 The main menu is displayed when the [Menu] button
is pressed in the idle state, You can select from
the presented options.
2 This menu is displayed when the [Menu] button is
pressed when dialling mode or when transferring calls.
This allows you select to select and perform a function.
ANNEXUSING THE FEATURES APPLICATION MENUS
NOTE
- Calls will be maintained even if the [Menu] button is pressed while you are talking.
If you press the [End] button or the other buttons except the Navigation buttons in menu
mode, you will automatically exit from the menu mode and return to the idle screen.
If you press the [Send] button while the [OUT CALL LOG], [IN CALL LOG],
[SPD NO. SEARCH], or [DIRECTORY DIAL] function is selected, the corresponding
number will be dialled.
- If you press the [Send] button in idle mode, you enter the [OUT CALL LOG] menu.
- If you press the [Send] button in dial mode, you enter the [OUT CALL LOG] menu regardless
of the numbers previously dialled.
- If you press the [Send] button while a call is arriving (ringing status), you will answer the call
on the speakerphone.
End Button
This button is used to disconnect calls or to exit the IP Phone menus and return
to the idle display.
Cancel button
The [Cancel] button is used in menu mode to move to the previous level.
If the [Cancel] button is pressed when you first enter menu mode, the menu mode
is exited.
The [Cancel] button is also used to delete the characters previously entered when
entering numbers or characters.
PREPARATION
THINGS YOU SHOULD KNOW
USING THE FEATURES
APPLICATION MENUS
Enter button
This button is used in the menu mode to select or save the item that the cursor is
indicating. This button may also be used for the [NND(Name Number Display)] button
when receiving calls.
- The [NND] button displays ‘caller number’, ‘caller name’, and ‘received time’ when you press
the button, if the caller information is available.
Possible problems and troubleshooting steps for your IP phone are described below.
Check the troubleshooting steps before contacting your Authorised Samsung Reseller.
The phone does not boot when the power is connected.
- Check to confirm that the data network cable is connected to the LAN socket
on the phone properly.
- Check to confirm that the connected power adaptor is the one supplied with
the ITP-5021D/5014D Phone.
- Disconnect the power adaptor from the phone, and connect it again after about
10 seconds.(Refer to ‘Connecting Lines to the Phone’ section of ‘Preparation’
in this guide.)
The phone does function after booting.
- If the screen of the phone displays ‘IP conflict’, you should consult your IT Manager.
This indicates another network device(e.g. PC) is using the same IP address as
your phone.
- If the screen of the phone displays ‘ID conflict’, you should consult your System
Administrator. This indicates the user ID for your phone is already in use by another
IP phone user.
Dial tone is not heard when you lift the handset or press the Speaker [
- Check that the data network cable and the data cable to your PC are connected
correctly to the LAN and PC sockets respectively.
- Check that the network environment is setup correctly in the phone.
(You should consult your System Administrator.)
] button.
Nothing appears on the LCD screen while the ITP-5021D/5014D phone is being used.
PREPARATION APPLICATION MENUS
THINGS YOU SHOULD KNOW
Check that the data network cable is correctly connected to the LAN socket on the
ITP-5021D/5014D Phone.
(Refer to ‘Connecting Lines to the Phone’ section of ‘Preparation’ in this guide.)
The ITP-5021D/5014D Phone does not ring and volume is too low.
Press the [TVolumeS] button to adjust the volume.
(Refer to ‘Volume Adjustment’ section of the ‘Things You Should Know’ section in
this guide.)
Conversation quality is reduced due to noise and echo.
ANNEXUSING THE FEATURES
If you are using the speakerphone, lift the handset and try speaking.
Excessive echo is emitted during a page announcement or with Auto Answer set.
If IP phones are too close to each other, sound from one speaker might echo during
a page or on auto answer call.
Maintain a reasonable distance between IP phones.
An alarm does not ring at the programmed time.
- Check the current time is set on the ITP-5021D/5014D Phone correctly.
If the current time setting needs to be changed, contact your System Administrator.
- Check if an alarm is set.
(You should consult your System Administrator.)
Caller IDs are not displayed on the LCD screen.
- Confirm with your System Administrator that the caller ID service is available from
your telephone company.
- If the caller blocks the sending of their caller ID, the caller ID will not be displayed.
- If the caller makes a call from an area where the caller ID cannot be provided
(e.g., international calls), the caller ID will not be displayed.
- If the caller makes a call from a public phone, the caller ID will not be displayed.
- If the caller ID received from the Telephone Company is corrupt, the caller ID will
not be displayed.
- If the Telephone Company does not send a caller ID, the caller ID will not be
displayed.
Product Specifications
PREPARATION APPLICATION MENUS
The specifications and features of the ITP-5021D/5014D IP phone are as follows.
Items
THINGS YOU SHOULD KNOW
Model ITP-5021D ITP-5014D
Weight(kg) 1.1 1.1
Size(mm) 266(width)×206(length)×119(height)
Operating Temperature(°C) 0 to 45
Operating Humidity(%) 10 to 90 non condensing
Ethernet 10 Base-T/100 Base-Tx 2 Ports(LAN & PC)
Number ofthe
[Programmable] buttons
Navigation Button Ye s
Speakerphone Yes
LCD 2 Line LCD
21 14
Specification
24 characters long : English
ANNEXUSING THE FEATURES
Loading...
+ hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.