Samsung ITP-5014D, ITP-5021D User Manual

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SAMSUNG

Enterprise IP Solutions

OfficeServ

User Guide

for

5000D Series Phones

ITP-5021D ITP-5014D

DS-5021D DS-5014D

Publication Information

Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason.

Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equi pment as engineering and manufacturing may warrant.

Disclaimer

Samsung Telecoms is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.

Samsung Telecoms (UK) Limited

All rights reserved. No part of this manual may be reproduced in any form or by any means – graphic, electronic or mechanical, including recording, taping, photocopy or information retrieval system – without express written permission of the publisher of this mat erial.

Part No.: 18933 Version 1.0

EU Declaration of Conformity (RTTE)

Samsung Electronics Co., Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factory name, address)

declare under our sole responsibility that the product

Digital Keyphone System "iDCS500 / OfficeServ500"

to which this declaration relates is in conformity with

RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC:92/31/EEC

By application of the following standards

.........................................................................................

RTTE : TBR4: November 1995 incorporating TBR4/A1: December 1997

.........................................................................................

LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)

.........................................................................................

EMC: EN55022 : 1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,

.........................................................................................

EN61000-3-3:1995, EN61000-4-2:1995 98, EN61000-4-3:1996,

.........................................................................................

EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996,

.........................................................................................

EN61000-4-11:1994, AS/NZS3548:1995

(Manufacturer)

Samsung Electronics Co., Ltd 259, Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

2003-05-19

................................................. .................................................................................

(place and date of issue) (name and signature of authorized person)

(Representative in the EU)

Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire

GU46 6GG, UK

TE Jang

Tae-eok Jang / General Manager

2003-05-18

................................................. ...............................................................................

(place and date of issue) (name and signature of authorized person)

IS Lee

In-Seop Lee / Manager

ABOUT THIS GUIDE

This User Guide provides instructions for installing and operating the following Samsung telephones with the Samsung Enterprise IP Solutions OfficeServ system.

• ITP-5000D Series IP phones (ITP-5021D and ITP-5014D 2-line LCD IP

phones)

• DS-5000D Series phones (DS-5021D and DS-5014D 2-line LCD digital

phones)

Please take the time to read this guide to familiarise yourself with the features of your phone. Keep the guide handy: you may need to look up instructions for infrequently used features.

SAFETY PRECAUTIONS

For your safety and to ensure correct operation of your phone, note carefully the following important precautions before you begin the installation.

Avoid placing objects containing water near the phone.

Do not put objects that contain water such as vases, cups, cosmetics, and medicines near the

phone. Moisture in the phone may cause fire and electric shocks.

Do not install the phone in the following locations:

- Direct sunlight or near a heater

- Humid areas or where water flows

- Areas of extreme or volatile changes in temperature.

- Dusty or dirty areas

Use a soft dry cloth to clean the phone.

Do not use chemical solvents such as wax, benzene, alcohol, thinner, aerosol, lubricant, or

detergent to clean your phone.

Introduction

Do not disassemble or attempt to repair the phone yourself.

If a repair is needed, please contact your authorised Samsung dealer.

Also, if installing an ITP-5000D Series phone:

Take care not to connect the network LAN cable to the PC connection jack.

If the LAN cable connected to the network is connected to the PC connection jack, both telephone

and PC communications will be disabled.

Use the AC power adapter supplied with the phone.

If an alternative power adapter is used, this may result in serious damage and voids the warranty.

Do not turn off power to the phone while upgrading the Bootrom.

If you turn off power to the phone during the upgrade process, the phone will not function correctly.

If any items are missing or damaged when you open the phone packaging, contact your

authorised Samsung dealer for advice.

iii

Chapter 1 Installing Your ITP- or DS-5000D Series Phone ................................. 1-1

ITP-5000D Series IP Phone ................................................................................................. 1-1

Checking the Supplied Components..............................................................................1-1

Connectors on the IP Phone.......................................................................................... 1-2

Installing the IP Phone ...................................................................................................1-2

DS-5000D Series Digital Phone .......................................................................................... 1-6

Checking the Supplied Components..............................................................................1-6

Installing the Phone........................................................................................................1-7

Chapter 2 Setting the Working Environment for ITP-5000D

Series IP Phones .................................................................................. 2-1

Overview of Environment Settings Mode .........................................................................2-1

Starting the Phone............................................................................................................... 2-2

Setting Parameters..............................................................................................................2-3

Verifying Settings and Rebooting......................................................................................2-7

Chapter 3 Things You Should Know ..................................................................... 3-1

Front Panel of Phone...........................................................................................................3-1

Dial (Keypad) Buttons .....................................................................................................3-3

Programmable Buttons ...................................................................................................3-3

Volume Buttons ............................................................................................................ 3-4

Redial Button ..................................................................................................................3-4

Conference Button ..........................................................................................................3-4

Transfer Button ...............................................................................................................3-4

Hold Button .....................................................................................................................3-4

Speaker Button ...............................................................................................................3-4

Navigation Buttons..........................................................................................................3-5

LCD Panel.......................................................................................................................3-6

Scroll Button....................................................................................................................3-6

Soft Buttons.....................................................................................................................3-6

Microphone .....................................................................................................................3-7

Phone Status Indicator ...................................................................................................3-7

Contents

Chapter 4 Basic Features .......................................................................................4-1

Button LEDs ..........................................................................................................................4-1

Phone Status Indicator.........................................................................................................4-1

Using Feature Codes............................................................................................................4-2

Selecting Programmed Functions ......................................................................................4-2

Assigning Button Values (Extenders) ................................................................................4-3

Controlling Volume Levels...................................................................................................4-4

Handset Volume..............................................................................................................4-5

Speakerphone Volume....................................................................................................4-5

Ringer Volume ................................................................................................................4-6

Selecting the Ring Tone .......................................................................................................4-6

Changing the Phone Passcode...........................................................................................4-7

Setting the Answering Mode for Intercom Calls................................................................4-8

Switching Headset/Handset Mode....................................................................................4-10

Enabling/Disabling Key Confirmation Tone.....................................................................4-11

Hot Keypad..........................................................................................................................4-12

Dialling by Directory Name................................................................................................4-13

Assigning/Changing Your Extension Name.....................................................................4-14

Making Intercom Calls .......................................................................................................4-15

Calling an Extension Number .......................................................................................4-15

Busy Extension Callback ..............................................................................................4-16

Busy Extension Camp-On.............................................................................................4-17

Calling Your System Operator.......................................................................................4-17

Answering Intercom Calls .................................................................................................4-18

Answering Intercom Calls in Ring Mode.......................................................................4-18

Answering Intercom Calls in Voice Announce Mode ....................................................4-18

Answering Intercom Calls in Automatic Answer Mode .................................................4-19

Making Outside Calls .........................................................................................................4-20

Calling Outside Lines (Overview)..................................................................................4-20

Authorisation Codes and Account Codes .....................................................................4-20

Calling Outside Lines Using the Handset .....................................................................4-21

Calling Outside Lines Using the Speakerphone ...........................................................4-22

Making a New Call Without Releasing the Line (Recall Dial Tone) ..............................4-22

Busy Line Queuing With Callback ................................................................................4-23

Cancelling a Callback ...................................................................................................4-24

Answering Outside Calls ...................................................................................................4-25

Universal Answer ..........................................................................................................4-25

Holding a Call......................................................................................................................4-25

System Hold..................................................................................................................4-26

Automatic Hold..............................................................................................................4-26

Exclusive Hold ..............................................................................................................4-28

Consultation Hold..........................................................................................................4-29

Hold Recall....................................................................................................................4-30

Retrieving Calls Held at Another Extension..................................................................4-30

Parking Calls .......................................................................................................................4-31

Transferring Calls...............................................................................................................4-32

Transfer With Camp-On................................................................................................4-33

Transfer To Voice Mail...................................................................................................4-33

Call Waiting...................................................................................................................4-34

Chapter 5 Program Menus...................................................................................... 5-1

Navigation Buttons...............................................................................................................5-1

Menu Button....................................................................................................................5-1

Send Button ....................................................................................................................5-1

End Button ......................................................................................................................5-2

Cancel Button .................................................................................................................5-2

Enter Button ....................................................................................................................5-2

Direction (Arrow) Buttons................................................................................................5-2

Main Menu .............................................................................................................................5-3

How to Select Menu Items..............................................................................................5-3

Viewing and Redialling Recently Called Numbers............................................................5-4

Viewing and Calling Recently Received Numbers............................................................5-5

Viewing and Calling Personal Speed Dial Numbers .........................................................5-5

Viewing and Calling System Speed Dial Numbers............................................................5-6

Viewing and Calling Personal Speed Dial Numbers By Name.........................................5-7

Viewing and Calling System Speed Dial Numbers By Name ...........................................5-8

Viewing and Calling Extension Numbers by Name...........................................................5-9

Setting Call Forward Type and Destination .....................................................................5-10

Setting Reminder Alarms...................................................................................................5-12

Contents

Chapter 6 Dialling Features .................................................................................... 6-1

Speed Dialling .......................................................................................................................6-1

Redial an Outside Number...................................................................................................6-7

Automatic Redial/Retry ........................................................................................................6-8

Pulse to Tone Changeover ..................................................................................................6-8

Conference Calls ..................................................................................................................6-9

Chapter 7 Call Pickup.............................................................................................. 7-1

Station Call Pickup ...............................................................................................................7-1

Group Call Pickup.................................................................................................................7-2

Chapter

Forwarding All Calls.............................................................................................................8-2

Forward Busy........................................................................................................................8-3

Forward No Answer..............................................................................................................8-3

Forward Busy/No Answer....................................................................................................8-4

Forward DND.........................................................................................................................8-4

Forward Follow Me ...............................................................................................................8-5

Viewing and Changing Forward Options ...........................................................................8-6

8 Call Forwarding...................................................................................... 8-1

Chapter 9 Paging and Messaging .......................................................................... 9-1

Internal Page .........................................................................................................................9-1

External Page ........................................................................................................................9-2

All Page..................................................................................................................................9-3

Meet Me Page: MMPG...........................................................................................................9-4

Call Park and Page ...............................................................................................................9-5

Rejoining a Page...................................................................................................................9-6

Setting a Message Waiting Indication ................................................................................9-7

Replying to Message Waiting Indications..........................................................................9-8

Cancelling Messages .........................................................................................................9-10

Programmed Messages .....................................................................................................9-10

vii

Chapter 10 Special Features...............................................................................10-1

Do Not Disturb ....................................................................................................................10-1

Muting Your Phone .............................................................................................................10-3

Background Music..............................................................................................................10-3

Alarm Features....................................................................................................................10-4

Using the Door Phone........................................................................................................10-8

Executive/Secretary Hot Line............................................................................................10-9

Group Listening ................................................................................................................10-10

Locking and Unlocking Your Phone ...............................................................................10-11

Off-Hook Voice Announcements (OHVA) .......................................................................10-12

In Group / Out of Group ...................................................................................................10-14

Call Duration Timer...........................................................................................................10-15

Ring Preference ................................................................................................................10-17

Chapter 11 Caller Identification (CLIP) .............................................................. 11-1

Viewing Number or Name of Caller...................................................................................11-1

Viewing Next Caller CLIP ...................................................................................................11-2

Storing a Caller Number.....................................................................................................11-2

Calling a Stored Number.................................................................................................... 11-3

Storing a Caller Number as a Speed Dial Number. .........................................................11-3

Viewing CLIP for Calls on Hold or Parked .......................................................................11-3

Viewing CLIP for Previous Calls .......................................................................................11-4

Appendix: Additional Information ............................................................................ A-1

System Feature Codes........................................................................................................ A-1

Programmed Messages ...................................................................................................... A-2

Entering Characters on the LCD Panel .............................................................................A-3

viii

Contents

List of Figures

Figure 1.1 Contents of ITP-5000D Series IP Phone Package ................................... 1-1

Figure 1.2 Base of ITP-5000D Series IP Phone......................................................... 1-2

Figure 1.3 Contents of DS-5000D Series Phone Package ........................................ 1-6

Figure 1.4 Base of DS-5000D Series Phone.............................................................. 1-7

Figure 3.1 Front Panel of the ITP- and DS-5014D Phone ......................................... 3-1

Figure 3.2 Front Panel of the ITP- and DS-5021D Phone ......................................... 3-2

Figure 5.1 Navigation Buttons .................................................................................... 5-1

Figure 6.1 Buttons A–F............................................................................................... 6-1

Chapter 1 Installing Your ITP- or DS-5000D Series

Phone

This chapter explains how to install your phone. Refer to the appropriate section for ITP-5000D Series IP Phone or DS-5000D Series Digital Phone in this chapter for the phone you are installing.

ITP-5000D Series IP Phone

Checking the Supplied Components

First, open and check the package you have received. If any of the parts is missing or damaged, contact your dealer immediately.

The package supplied with the IP phone includes the following items:

 IP phone  IP phone stand  Handset  LAN cable (for PC connection)  Power adapter (Input: AC 240V 50Hz, Output : DC 24V 0.4A)

1-1

IP Phone

Handset

IP Phone Stand

User Guide

LAN Cable

Power Adapter

Figure 1.1 Contents of ITP-5000D Series IP Phone Package

1-2

Chapter 1 Installing Your ITP- or DS-5000D Series Phone

Connectors on the IP Phone

The base of the phone contains a handset connection jack, power connection jack, LAN connection jack, and a PC connection jack.

Power Connection Jack

PC Connection Jack

Figure 1.2 Base of ITP-5000D Series IP Phone

Installing the IP Phone

1. Plug the handset cord into the jack marked with the symbol and push the cord inside the recess to secure it.

LAN Connection Jack

Handset Connection Jack

POWER

PC24V

LAN

1-3

2. Connect the LAN cable from the network to the LAN connection jack.

POWER

PC24V

LAN

3. Connect the LAN cable from the PC’s network card to the PC connection jack.

POWER

PC24V

LAN

Take care not to connect the LAN cable from the network to the PC

connection jack on the phone.

Otherwise, neither the phone nor the PC connection will function.

1-4

Chapter 1 Installing Your ITP- or DS-5000D Series Phone

4. Connect the power adapter cable to the power connection jack. Do not connect the cable to the power outlet yet.

The power specification is as follows.

Input : AC 240V 50Hz Output : DC 24V 0.4A

POWER

PC24V

LAN

Use only the supplied adapter cable. Using any other cable may cause

serious damage and will void the warranty.

5. Insert the phone stand.

• If using as a desk-phone, insert the phone stand into the slots located in the upper section of the base.

POWER

PC24V

LAN

1-5

• If using as a wall-mounted phone, insert the support into the slots located in the lower section of the base.

– Use the two mounting holes in the upper section of the phone body for

wall mounting the phone on screws inserted into the wall.

– The handset hook should also be changed so that the handset is secure

when mounted on the wall. Push out the handset hook from the holder, turn it through 180o and push it back into the holder.

Installation is complete. Now set up the ‘working environment’ for the phone as described in Chapter 2.

1-6

Chapter 1 Installing Your ITP- or DS-5000D Series Phone

DS-5000D Series Digital Phone

Checking the Supplied Components

First, open and check the package you have received. If any of the parts is missing or damaged, contact your dealer immediately.

The package supplied with the phone includes the following items:

 Digital phone  Phone stand  Handset

 Line cord

Handset

Line Cord

DS-5000D Series Phone

Phone Stand

User Guide

Figure 1.3 Contents of DS-5000D Series Digital Phone Package

Installing the Phone

The base of the phone contains  a handset connection jack and  a line cord connection jack.

1-7

Figure 1.4 Base of DS-5000D Series Digital Phone

1. Plug the handset cord into the handset jack (marked with the symbol) and push the cord inside the recess to secure it.

2. Plug the line cord into the line cord jack and push the cord inside the recess to secure it. Plug the other end of the line cord into the phone socket.

1-8

Chapter 1 Installing Your ITP- or DS-5000D Series Phone

• If using as a desk-phone, insert the phone stand into the slots located

in the upper section of the base.

POWER

PC24V

LAN

• If using as a wall-mounted phone, insert the support into the slots

located in the lower section of the base.

– Use the two mounting holes in the upper section of the phone body for

wall mounting the phone on screws inserted into the wall.

1-9

– The handset hook should also be changed so that the handset is secure

when mounted on the wall. Push out the handset hook from the holder, turn it through 180o and push it back into the holder.

Installation is complete. Now find out what features your phone supports by going to Chapter 3.

Chapter 2 Setting the Working Environment for ITP 5000D Series IP Phones

This chapter describes the procedure for starting (“booting”) an IP phone and setting the phone’s operating parameters.

Overview of Environment Settings Mode

Menu Items

The menu structure for setting the phone’s environment is as shown below.

TOP LEVEL SUB-LEVEL

1.Information 1.Version

2.Network

3.Load Option

4.MAC address

2.Network 1.Mode

2.IP*

3.Netmask

4.Gateway*

(* Items 2 to 4 are only displayed when setting Manual IP)

3.Load & Upgrade 1.Load Option

2.Upgrade Program

3.Upgrade Bootrom

4.Format

4.System 1.Password

(Not used)

5.Server 1.Server IP

2.ID

3.Password

6.Exit

2-1

2-2

Chapter 2

Setting the Working Environment for ITP-5000D Series IP Phones

Using the Buttons in Edit Mode

When entering the edit mode for any menu option, the cursor flashes and you can enter digits using the dial buttons [0] – [9] and [*].

Button functions are listed in the table.

Table 3.1 Using the Buttons in Edit Mode

Button Function

Left/Right arrow buttons on Navigation buttons Erase contents or move cursor

Up/Down arrow buttons on Navigation buttons Move between menu options

[Enter] button on Navigation buttons Select menu or save current settings and exit

[End] button on Navigation buttons Cancel entered settings and exit

Dial button [*] Enter full-stop (.)

Dial button [0] – [9] Select menu or enter numbers

Starting the Phone

Connect the power adapter plug from the phone to the power outlet. The phone starts automatically.

The power connection jack must be connected to a power outlet using the

power adapter supplied with the phone.

Using a different adapter may result in serious damage and voids the

warranty.

Press the [Menu] button on the Navigation buttons. The phone enters the environment settings menu and displays the first two top level menus:

>1.Information

2.Network

Setting Parameters

The procedure for setting parameters takes you through the top level menus for Network, Load & Upgrade, System and Server.

Network Menu

• Select ‘2.Network’. You see:

>1.Mode

2.IP

• Select ‘1.Mode’. You see:

>1.Manual IP

2.DHCP

• Select ‘1.Manual IP’ to manually enter the IP, Subnet Mask, and Gateway IP

addresses and continue with this section.

OR Select ‘2.DHCP’ to have the IP, Subnet Mask, and Gateway IP addresses automatically entered for you (and then go to the section Load & Upgrade Menu to continue).

If you selected ‘1.Manual IP’ you see:

2-3

Manual IP Selected

followed by:

>1.Mode

2.IP

2-4

Chapter 2

Setting the Working Environment for ITP-5000D Series IP Phones

• Select ‘2.IP’. You see:

Input IP Address xxx.xxx.xxx.xxx

If the IP address is set, you can confirm the address displayed by pressing the [Enter] button. (If it is incorrect, use the left arrow button to delete the set address and use the dial buttons [0] to [9], and [*] to enter the correct address, and press the [Enter] button to save and exit.) OR If the IP address is blank, use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit.

• Select ‘3.Netmask’. You see:

Input Netmask xxx.xxx.xxx.xxx

If the subnet mask address is set, you can confirm the address displayed by pressing the [Enter] button. (If it is incorrect, use the left arrow button to delete the set address and use the dial buttons [0] to [9], and [*] to enter the correct address, and press the [Enter] button to save and exit.) OR If the subnet mask address blank, use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit.

• Select ‘4.Gateway’. You see:

Input Def. Gateway xxx.xxx.xxx.xxx

If the gateway address is set, you can confirm the address displayed by pressing the [Enter] button. (If it is incorrect, use the left arrow button to delete the set address and use the dial buttons [0] to [9], and [*] to enter the correct address, and press the [Enter] button to save and exit.)

OR If the gateway address is blank, use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit.

You have now completed the network parameter setup. Press the [End] button to return to the top level menu.

Load & Upgrade Menu

The menu ‘3.Load & Upgrade’ sets or modifies the phone’s upgrade environment.

• Select ‘3.Load & Upgrade’. You see:

1.Load Option

2.Upgrade Program

• To designate where the phone’s program is to be downloaded from, select

‘1.Load Option’, then:

select ‘1.File System’ to operate programs saved in the phone’s flash memory,

select ‘2.TFTP down run’ to download programs saved in the designated

TFTP server to the RAM memory of the phone.

• To upgrade the program, select ‘2.Upgrade Program’ then ‘1.TFTP server’.

2-5

Input TFTP Server

xxx.xxx.xxx.xxx

Enter the IP address of the TFTP server from which the program should be

downloaded. Press the [Enter] button to start the download.

2-6

Chapter 2

Setting the Working Environment for ITP-5000D Series IP Phones

• To upgrade the phone’s bootrom select ‘3.Upgrade Bootrom’ then ‘1.TFTP

server’.

Input TFTP Server

xxx.xxx.xxx.xxx

Enter the IP address of the TFTP server from which the program should be downloaded. Press the [Enter] button to start the download.

The phone is rebooted after downloading the Bootrom program and the environment setup main menu appears.

• The ‘[4. Format]’ option is used to delete previously saved programs. Check

if the program needs to be deleted before using this function.

Server Menu (Setting System Authentication Information)

Select the ‘5.Server’ option on the main menu to set the IP address of the OfficeServ system connected to the IP phone and the authentication ID and password of the phone. (The ID and password are required if the OfficeServ system is set to request this information.) The following screen is displayed.

1.Server IP

2.ID

• To set/modify the IP address of the OfficeServ system, select ‘1.Server IP’.

The following screen is displayed.

Input Server IP xxx.xxx.xxx.xxx

The address is left blank if it is not set. Use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit.

• To set/modify the ID of the phone, select ‘2.ID’. The following screen is

displayed.

*Input ID

Enter the ID as a maximum of 16 digits/characters.

• To set/modify the password of the phone, select ‘3.Password’. The following

screen is displayed.

Enter the password as a maximum of 8 digits (displays as ‘*’).

Verifying Settings and Rebooting

The top level menu ‘1.Information’ allows you to view and verify all your parameter settings.

• When you are satisfied that the settings are valid, select the menu ‘6.Exit’ to

save all settings and reboot your phone.

2-7

Chapter 3 Things You Should Know

The ITP- and DS-5000D Series of phones comprise the ITP/DS-5021D and ITP/DS-5014D phones. These are 2-line LCD phones that can be used with the Samsung Enterprise IP Solutions OfficeServ System. They are described in detail in this chapter.

ITP and DS phones are operated in the same way. However, IP phones enjoy the added benefits of Internet technology to make and receive calls.

Front Panel of Phone

Programmable Buttons (14)

LCD Panel

3-1

Soft Buttons (3)

Scroll Button

Speaker

Volume Button

Redial Button

Dial Buttons

Speaker Button

Status Indicator

Navigation Buttons

Conference Button

Hold button

Figure 3.1 Front Panel of the ITP- and DS-5014D Phone

Transfer Button

Phone Support

Microphone

3-2

Chapter 3 Things You Should Know

Programmable Buttons (21)

Speaker

Volume Button

Redial Button

Dial Buttons

Speaker Button

Hold button

Figure 3.2 Front Panel of the ITP- and DS-5021D Phone

LCD Panel

Soft Buttons (3)

Scroll Button

Status Indicator

Phone Support

Navigation Buttons

Microphone

Conference Button

Transfer Button

• The 14 or 21 programmable buttons can be programmed with desired

functions.

• Dial keypad buttons for dialling numbers.

• Volume buttons to control volume levels for handset, speaker, ring etc.

• Redial button redials the last number dialled from the dial keypad.

• Conference button used for conference calls (a number of phones connected

simultaneously).

• Transfer button transfers current call to another phone.

• Hold button puts your calls on hold.

• Speaker button turns the speakerphone on/off.

• Navigation buttons guide you easily through phone functions.

• The LCD panel shows call status, functions and other useful information.

• The status indicator displays the status of the phone using red, green, and

amber colours.

Dial (Keypad) Buttons

The dial buttons are used to dial digits [0]-[9], [*] and [#].

Programmable Buttons

ITP- and DS-5021D have 21 programmable buttons; ITP- and DS-5014D have 14 programmable buttons. You can program these buttons with frequently used functions, such as dialling a specific telephone number when pressed. Your system administrator will normally do this for you using system programming (MMCs). Programmable functions are described in Chapter 4. Ask the system administrator how your phone is set up if you’re not sure.

Buttons are assigned a number from 1 to 21 (or 1 to 14) beginning with the top row left-hand button and ending with the bottom row right-hand button. Each button also has an LED which can display one of three colours, red, amber or green, if the button is being used. (See Chapter 4 for a description of possible LED displays.)

Three buttons are pre-set to perform the following functions. They may be changed in programming but it is not recommended.

Message Button:

If a message waiting indication is left for you, this button’s LED flashes.

Call 1 and Call 2 Buttons:

These are essential in order to allow your phone to make and receive calls. Up to six Call buttons can be set on your phone. Your phone should have at least one Call key, but two are recommended. While the hold or conference functions are in use, the corresponding button’s LED flashes.

3-3

3-4

Chapter 3 Things You Should Know

Volume Buttons [t and u]

The Volume buttons are used to control the volume levels for the handset, speakerphone, ringing bell and background music. The [u] button decreases the volume and the [t] button increases the volume.

They are also used to move between menus and features on the LCD panel. Press the [u] button to move to the previous menu or feature, and the [t] button to move to the next menu or feature.

Redial Button

The most recent phone number you dialled is held in memory. Press the Redial button to redial the number.

Conference Button

This button can set up a conference call for up to five people, including you.

Transfer Button

This has two main functions:

 Transfers a call at your phone to another extension (and toggles between the

other extension and the external caller).

 Enters programming (MMC) mode.

Hold Button

The Hold button is used to temporarily put your current call on hold (without hanging-up) while you do something else, such as dial another number for consultation.

Speaker Button

This is used to make a call through the speakerphone rather than the handset. To change from the handset to the speakerphone while on a call, press the [Speaker] button and put the handset down.

Navigation Buttons

These are used to “navigate” through menus and features displayed on the LCD.

Menu Button

This button is used to display menus of information, such as outgoing and incoming call logs, speed dial numbers, and directory dial numbers. It also allows you to set and display features such as call forwarding and alarm reminder types.

Send Button

This button is used to answer calls through the speakerphone. If pressed when the phone is idle, the button displays the most recent received number or recent called number saved in memory. If pressed and held down, the last called outside number is redialled.

3-5

End Button

This button terminates the current call or exits the menu mode display (see Menu Button.).

Cancel Button

This button is used:

 When moving to the previous step in the menu mode display.  To cancel the last character/digit while entering data in the display.

Enter Button

This button is used when selecting or saving a corresponding entry on the menu mode display. It can also be used as the [NND (Name/Number Display)] button when receiving calls. The [NND] button displays ‘caller number’, ‘caller name’, and ‘received time’ in turn, as you press the button, for outside calls (if caller ID information is available).

3-6

Chapter 3 Things You Should Know

Arrow Buttons

The left and right arrow buttons are used to move the cursor left and right on the LCD panel for editing contents. The up and down arrow buttons are used to move up and down through menus.

LCD Panel

Up to 48 alphabetic characters and numbers can be displayed on the LCD panel on two 24-character lines. The panel shows the processing status and progress of calls, and displays various functions and menus. Below the panel are three soft buttons and a Scroll button.

Scroll Button

This button is used to scroll through menu options on the LCD panel. The menu options displayed depend on the status of the phone (e.g. whether it is idle or busy on a call).

For example, if the button is pressed while the phone is idle, the following menu options are shown:

A menu option may be selected using the appropriate soft button below it (see Soft Buttons, below).

If the arrow symbol (→) displays, this indicates that other menu options are available. Press the Scroll button to display the new options. Whenever the Scroll button is pressed, different menu options appear on the LCD panel.

201: SAMSUNG CALL OTHER ANS

→

Soft Buttons

Soft buttons are used to select the desired menu option from the LCD panel display (see Scroll Button).

For example, when selecting the CALL menu, use the left soft button; when selecting the OTHER menu, use the centre soft button; and when selecting the ANS menu, press the right soft button.

Microphone

The small opening below the Navigation buttons is a microphone. You can speak through the microphone without lifting the handset when making a call. To do this, press the [Speaker] button.

Phone Status Indicator

The phone status indicator is located on the upper right-hand edge of the LCD panel. The indicator lights red, green or amber to show the phone’s status. See Chapter 4 for more details.

3-7

4-1

Chapter 4 Basic Features

This chapter describes the basic features of the ITP- and DS-5000D Series phones. It is recommended that you familiarise yourself with these features before using your phone so that operating it will be easier and problem free. If you haven’t already done so, take time to read Chapter 3 which explains the functions of the various buttons on your phone.

Button LEDs

The programmable buttons, [Transfer] button, [Hold] button, and [Speaker] button have LEDs that light red, green or amber when it is being used. The following table summarises the functions of LEDs.

Table 4.1 Button LED Status

Function Button LED Status

Central office line or function is in use LED is steady green.

New incoming call is ringing LED is a fast flashing green

A call is on hold LED is a slow flashing green or red

A held or transferred call is recalling to the phone

Phone Status Indicator

The status indicator is located on the upper right section of the LCD panel. It shows the status of the phone as described in the table.

LED is a slow flashing amber

4-2

Chapter 4 Basic Features

Status of Phone Status Indicator

Busy on call / Off-hook Steady red

Internal extension ring Flashing red

External (C.O.) line ring Flashing green

Transferred / held call recalling Flashing amber

Message waiting Flashing red

Calling denied Fast flashing red

Using Feature Codes

System features are programmed with default codes that you can dial to access the features. These are described in the relevant parts of the guide. However, these codes may have been changed in programming; if so, you may find that a feature does not work as described. In such cases, refer to your system administrator for the correct codes (or ask them to check with the installation technician if they don’t know what they are).

Default system feature codes are listed in the Appendix.

Table 4.2 Status Indicator

Selecting Programmed Functions

The most convenient way to select functions on your phone is to have them registered on the programmable buttons, so that you simply press the required button. If a function is not programmed on a button, it can be selected on the LCD panel using the Scroll button and soft buttons. The use of the Scroll button and soft buttons is described in Chapter 3.

An advantage of using the soft buttons for functions is that the programmable buttons can be used to assign more buttons for direct extension selection and speed dialling.

4-3

Assigning Button Values (Extenders)

You can add an “extender” to some programmed buttons to make their functions more specific. For example, you could add the extender “4” to the [PAGE] button. Normally, when you press the [PAGE] button, you are asked to enter the page zone to page. With the new extender, pressing the button will automatically page zone 4. The following table lists the extenders that can be assigned to programmable buttons.

Table 4.3 Extenders Assignable for Programmable Buttons

Button Description Extender

AB Absence Extension number

ACC Account 000-999

BOSS Director/Secretary 1-4

DIR Directory 1 (PERS), 2 (SYS), 3 (STN)

DP Direct Call Pick-up Extension or extension group number

DS Direct Extension Select Station number

0 = FWD Cancel, 1 = FWD All, 2 = FWD Busy,

FWRD Call Forwarding

GPIK Group Call Pick-up 01-20

IG In / Out Of Group Extension group number 5xx(x)

MMPG Meet Me Page 0-9, *

PMSG Programmed Message 01-20

PAGE Paging 0-9, *

PARK Park orbit 0-9

RP Ring Plan 1-6

SG Extension Group Selection Extension group number 5xx(x)

SP UCD Supervise UCD group number

SPD Speed Dial 00-49, 500-999

VT Voice Mailbox Voice Mailbox Group (5xx)

3 = FWD No Answer, 4 FWD Busy/No Answer,

5 = FWD DND and-6 = Follow Me

4-4

Chapter 4 Basic Features

How to Add Extenders

1. Press the [Transfer] button.

2. Press [1][0][7].

3. Select the button for adding the extender.

Use the [uVo l u m e t] buttons to scroll through

the display of programmable buttons and press the right soft button to select the button (OR you can press the programmable button or enter the number if you know it)

4. Enter the extender using the dial buttons.

5. Save the new key value by pressing the [Transfer]

button.

Transfer

PQRS

Transfer

MNO

Volume

ABC

GHI

DEF

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MNO

TUV

WXYZ

Controlling Volume Levels

Volume levels for the speakerphone, ringer and handset can be adjusted using the [uVo l u m e t] buttons. The levels you set will be saved in memory. If background music is set, the volume levels of music and page announcements can also be adjusted using the [uVo l u m e t] buttons. There are 16 volume levels.

Note: The Volume of off-hook ringing can only be adjusted in programming.

4-5

Handset Volume

1. Pick up the handset and listen to the tone.

2. To increase handset volume, press the

[Volumet] button.

3. To decrease handset volume, press the

[uVolume] button.

Speakerphone Volume

1. Press the [Speaker] button.

Speaker

2. To increase speakerphone volume, press the

[Volumet] button.

3. To decrease speakerphone volume, press the

[uVolume] button.

4-6

Chapter 4 Basic Features

Ringer Volume

1. To increase ringer volume, press the [Volumet]

button while the phone is ringing.

2. To decrease ringer volume, press the [uVo l u m e ]

button while the phone is ringing.

Selecting the Ring Tone

One of eight ring tones can be selected.

1. Press the [Transfer] button.

2. Press [1][1][1].

3. Press button [1]-[8] in order, or press the

[uVo l u m e t] button, to listen to each ring tone.

4. When you hear the desired dial tone, press the

[Transfer] button to save the setting.

Transfer

Volume

Transfer

4-7

Changing the Phone Passcode

Your pre-assigned extension passcode is 1234. You can change the passcode if needed.

1. Press the [Transfer] button.

2. Press [1][0][1].

3. Enter the current passcode (e.g. 1234).

4. Enter the new passcode. The passcode must be a 4-digit

number (0-9).

5. Reenter the new passcode for confirmation. If the

passcode is entered correctly, a beep will be heard twice. If four beeps are heard, the passcode entry is incorrect.

Reenter the new passcode.

6. Save the new passcode by pressing the [Transfer] button.

Transfer

PQRS

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

ABC

GHI

DEF

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MNO

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WXYZ

4-8

Chapter 4 Basic Features

Setting the Answering Mode for Intercom Calls

Intercom calls can be answered in one of three modes. You can select whichever mode suits your working preferences:

RING MODE: The phone rings and you answer using either the handset or the speakerphone. This is the normal answering mode.

AUTO ANSWER MODE: The phone gives a brief tone and automatically answers the call. The speakerphone is switched on. (Lift the handset for privacy if you prefer.)

VOICE ANNOUNCE MODE: The phone gives a brief tone and the caller makes an announcement. Answer the call by pressing the [Send] button (for the speakerphone) or using the handset.

If your phone is set as a “Secretary” or “Executive” extension using a hotline, you also need to tell the system whether the answering mode is for executive answering rather than normal answering (EXEC ANS or ANS MODE).

If you set voice announce mode on your phone and also set the Call Forwarding

on No Answer function, you must ensure that you press the [Send] button to answer a call before the ‘no answer’ timer expires. Otherwise, the call will be forwarded.

4-9

1. Press the [Transfer] button.

Transfer

2. Press [1][0][3].

DEF

3. Select ANS MODE or EXEC ANS using the [uVo l u m e t] buttons.

Volume

4. Move the cursor by pressing the right soft button.

5. Press [0] (Ring mode), or [1] (Auto Answer mode), or [2] (Voice Announce mode) OR Select the mode using the [uVo l u m e t] buttons.

Transfer

6. Press the [Transfer] button to save the setting.

4-10

Chapter 4 Basic Features

Switching Headset/Handset Mode

You can switch between handset mode and headset mode if you have a headset connected to your phone. In headset mode, you answer or end a call by pressing the [Send] or [End] button.

1. Press the [Transfer] button.

2. Press [1][1][0].

3. To use the handset, press [0][2][0]

To use the headset, press [0][2][1]

4. Save the selected entry by pressing the [Transfer]

button.

Transfer

ABC

PQRS

Transfer

ABC

PQRS

If your phone has a headset mode on/off button, press this button. The button’s

LED will light when headset mode is set. Press again to return to handset mode. The LED goes off.

4-11

Enabling/Disabling Key Confirmation Tone

When you press a dial button, you may hear a short confirmation tone, depending on whether this feature is enabled or disabled.

1. Press the [Transfer] button.

2. Press [1][1][0].

3. To enable the key confirmation tone, press [0][4][1];

to disable, press [0][4][0].

4. Save the selected entry by pressing the [Transfer]

button.

Enable

Transfer

GHI

PQRS

Transfer

PQRS

Disable

GHI

PQRS

4-12

Chapter 4 Basic Features

Hot Keypad

The hot keypad feature allows you to make a call or activate feature codes by pressing the dial buttons directly, without having to pick up the handset or press the [Speaker] button.

To turn this feature on or off:

1. Press the [Transfer] button.

2. Press [1][1][0].

3. To enable the hot keypad, press [0][3][1]; to disable

press [0][3][0].

4. Save the selected entry by pressing the [Transfer]

button.

While using a hot keypad, the [Speaker] button LED lights when you dial a number

and the speakerphone is enabled. Lift the handset when the call is answered if you want a private conversation.

Enable

Transfer

DEF

PQRS

Transfer

PQRS

Disable

DEF

PQRS

4-13

Dialling by Directory Name

The online directory of names allows you to find any extension or speed dial number very quickly. Normally, every extension number or speed dial number in the system has a directory name assigned to it (for example, John Smith on extension 201, or Ann Jones on 203). You can select an extension number or speed dial number using the list of directory names by scrolling through the list, which displays in alphabetical order.

1. Press the programmed [DIR] button, or use the Scroll

button and soft buttons to select the DIR option in the CALL menu on the LCD panel.

2. Press the soft button to select the directory you wish to

use: PERS (Personal), SYS (System) or STN (Extension) OR Press [1] (PERS), or [2] (SYS), or [3] (STN)

3. Press the dial button that matches the first letter

of the name that you wish to find (e.g. J for John).

4. Find the name by using the [uVo l u m e t] buttons to

scroll through the list.

5. To dial the number, press the soft button corresponding

to the DIAL option in the LCD panel.

ABC

GHI

DEF

JKL

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MNO

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ABC

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Volume

4-14

Chapter 4 Basic Features

If you program a [DIR] button, you can add the extender 1, 2 or 3, e.g. DIR2, to go

straight to the directory you most often use (PERS, SYS or STN).

Assigning/Changing Your Extension Name

Up 11 alphabetic characters can be assigned as a name to your phone. The name is entered in the online directory to enable others to call you using the ‘dialling by directory name’ feature (see above). The name also displays in your LCD panel and in the LCD panels of phones you call.

1. Press the [Transfer] button.

2. Press [1][0][4].

3. Enter the name. (Refer to the Appendix in this guide

for the procedure for entering characters.)

4. Save the name by pressing the [Transfer] button.

Transfer

PQRS

Transfer

PQRS

GHI

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

4-15

Making Intercom Calls

Calling an Extension Number

1. Pick up the handset and listen for dial tone or press

the [Speaker] button.

(Remember: you don’t need to do this if the hot

keypad feature is switched on.)

2. Dial the extension number (or group number to which

the extension belongs).

3. Wait until the called party answers. If you hear a short

signal tone (not a ringing tone), the called extension

has set up the Voice Announce or Automatic Answer

function and you are connected automatically.

4. To finish the call, replace the handset or press the

[Speaker] or [End] button.

PQRS

Speaker

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

End

If there is a [DS] button assigned to the extension, press this button instead of

dialling the number.

4-16

Chapter 4 Basic Features

Busy Extension Callback

If a called extension is busy, you can set a busy extension callback. When the busy extension becomes free, your phone will ring. When you pick up the handset, the other extension will ring for the user to answer your call.

1. When you hear a busy signal, press the programmed

[CBK] button, or dial [4][4] or press the soft button

corresponding to the CBK option on the LCD

panel.

2. When you hear the confirmation tone, replace the

handset.

3. When the called extension becomes free, your phone

rings. The ‘CALL BACK’ message will appear

on the LCD panel.

Lift the handset to ring the free extension and wait for it

to answer.

4. To end the call, replace the handset or press either

the [Speaker] or [End] button.

Speaker

GHI

CALL BACK

End

If you don’t answer a callback within 30 seconds, it will be cancelled.

You can have a maximum of five callbacks set on extensions at any one time.

4-17

Busy Extension Camp-On

If a called extension is busy and you don’t want to wait for a callback, you can give the called extension off-hook ring tone and wait for them to answer.

Press the [CAMP] button or dial [4][5] or press the

soft button corresponding to the CAMP option

on the LCD panel.

GHI

JKL

The called extension will receive off-hook ring tone

repeated every few seconds and its first available

Call button will flash to indicate your call is waiting.

The extension must release its first call or place it on

hold before answering your camp-on.

Calling Your System Operator

Dial [0] to call your system operator or group operator. If you want to call a specific operator, dial that person’s extension number.

4-18

Chapter 4 Basic Features

Answering Intercom Calls

Answering Intercom Calls in Ring Mode

1. When the phone rings, pick up the handset or press

the [Send] button.

2. To end the call, replace the handset or press the

[Speaker] or [End] button

Answering Intercom Calls in Voice Announce Mode

The phone issues a brief tone and you hear the caller’s message.

1. Pick up the handset or press the [Send] button to use

the speakerphone.

2. To end the call, replace the handset or press

either the [End] or [Speaker] button.

Send

Speaker

End

Send

End

4-19

Answering Intercom Calls in Automatic Answer Mode

The phone issues a brief tone and automatically answers the call.

1. Use the speakerphone to talk.

For a private conversation, use the handset.

2. To end the call, replace the handset or press

either the [End] or [Speaker] button.

Speaker

End

4-20

Chapter 4 Basic Features

Making Outside (External) Calls

Calling Outside Lines—an Overview

Outside calls are made via central office (C.O.) lines. To call an outside number you first need to press a programmed line button or line group button or dial the C.O. line access code (‘9’ for example). If you have an LCR button (for least cost routing) you should press that. Ask your system administrator what is set up for your phone.

You may also be asked to enter an account and/or authorisation code in order to be able to make a call (or you may choose to enter a code voluntarily). These are described next.

If you try to make a call if there are no available Call buttons, you will hear No

More Calls tone instead of ringing tone and you cannot complete the call.

Authorisation Codes and Account Codes

Account codes ensure your call is charged to the proper account or department. Authorisation codes ensure you are authorised to make outside calls. You may be required to enter a code before a call can be made (these are referred to as “forced” codes), or you may voluntarily enter a code before or during a call.

Entering Account Codes

If you are asked to enter an account code when you select an outside line, press the programmed [ACC] button or the soft button for the ACCT option on the LCD panel. Enter the code using the dial keys. To voluntarily enter a code before making a call or during a call, press the [ACC] button or dial [4] [7] and enter a valid code, press the [ACCT] button again.

4-21

Entering Authorisation Codes

If you are asked to enter an authorisation code when you select an outside line, press the programmed [AUTH] button or the soft button for the AUTH option on the LCD panel. Enter the code using the dial keys. To voluntarily enter a code before making a call, press the [AUTH] button or the [#] button and enter a valid code.

Ask the system administrator for more information on authorisation and account

codes.

Calling Outside Lines Using the Handset

1. Pick up the handset.

2. Press the outside line access button or dial the access

code (e.g., 9).

(Enter an account or authorisation code if requested.)

3. Dial the outside number you want to call.

4. To end your call, replace the handset.

ABC

GHI

DEF

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MNO

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ABC

GHI

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4-22

Chapter 4 Basic Features

Calling Outside Lines Using the Speakerphone

1. Press the [Speaker] button.

(Remember: you don’t need to do this if the hot

keypad feature is switched on.)

2. Press the outside line access button or dial the access

code (e.g., 9).

(Enter an account or authorisation code if requested.)

3. Dial the outside number you want to call.

4. To end your call, press the [Speaker] button.

Making a New Call Without Releasing the Line (Recall Dial Tone)

Speaker

ABC

GHI

DEF

JKL

PQRS

MNO

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ABC

GHI

DEF

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PQRS

MNO

TUV

WXYZ

Speaker

It is possible to complete your current call and make a new call without hanging up the phone. Press the programmed [NEW] button to disconnect your existing call, wait for dial tone and then make a new call on the same line. If this [NEW] button does not appear on your phone, press the soft button corresponding to the NEW option on the LCD panel.

4-23

Busy Line Queuing With Callback

If there is no available C.O. line to make your call, you can set a callback to reserve a line. When a line becomes free, your phone will ring.

1. If you receive a busy tone when you select a C.O. line,

press the programmed [CBK] button or dial [4][4].

Or, press the soft button corresponding to the

CBK option on the LCD panel.

2. When confirmation tone is heard, replace the handset.

3. When the line becomes free, the system will call you

back.

4. Lift the handset or press the [Send] button, wait for

dial tone and dial the number you require.

GHI

Send

If you don’t answer a callback within 30 seconds, it will be cancelled.

You can have a maximum of five callbacks set on C.O. lines at any one time.

4-24

Chapter 4 Basic Features

Cancelling a Callback

1. Press the [CBK] button or dial [4][4]. You will hear

confirmation tone.

2. Press the [Hold] button. This will cancel the oldest

callback you have set. Do this for each callback you

wish to cancel.

GHI

Hold

4-25

Answering Outside Calls

For an incoming outside call, lift the handset or press the [Send] button to answer on the speakerphone.

(Also refer to Ring Preference in Chapter 10.)

If a call is flashing on a button but not ringing, you must press the flashing button

to answer the call.

Universal Answer

If a call is ringing in the Night mode, it may be programmed to ring through an external speaker. In this case, press [6][7] or the programmed [UA] button to answer the call.

Holding a Call

There may be occasions when you need to temporarily interrupt your current call and keep the other party on hold (for example, to get more information or to answer an important incoming second call). The types of hold function available are:

System hold Puts the current call on hold. Other phone users can take it

Exclusive hold Puts the current call on hold. Other phone users cannot take

Automatic hold Puts the current call on hold and automatically connects you

Consultation hold Puts the current call on hold and allows you to consult with

off hold.

it off hold.

to the new incoming call. Automatic hold is a feature that must be programmed for your phone.

another phone user.

4-26

Chapter 4 Basic Features

System Hold

1. While on a call, press the [Hold] button.

The call on hold will flash green on a Call button

on your phone, and will flash red on the line button

on other phones. (Another user can press the flashing

red button to take the call off hold if necessary. See

Retrieving Calls Held at Another Extension, below.)

2. To take the call off hold, press the flashing Call button.

3. Resume your conversation.

Automatic Hold

Hold

ABC

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If a second call arrives while you are busy on an outside call, it will flash at a Call button on your phone. If the Auto Hold feature is enabled at your phone (see below), pressing the flashing button will automatically put your current call on hold and connect you to the new call.

4-27

To enable the Auto Hold feature:

1. Press the [Transfer] button.

Transfer

2. Dial [1][1][0].

PQRS

3. Dial [0][0][1] to enable, or [0][0][0] to disable, the

Auto Hold feature.

PQRS

4. Press the [Transfer] button to save the setting.

Transfer

You cannot use this feature for holding intercom calls. Intercom calls will be

disconnected.

4-28

Chapter 4 Basic Features

Exclusive Hold

To place an outside call on hold so that other users cannot access it :

1. Press the [Hold] button twice.

2. The call will flash green on a Call button on your

phone and will show a steady red light on other phones.

3. To retrieve the call on hold, press the flashing

green button or press the [Hold] button three times.

Hold

Intercom calls will always be set on exclusive hold.

4-29

Consultation Hold

You can place an outside call on hold and make a call to another extension for consultation.

1. Press the [Transfer] button; you will hear transfer

dial tone. Your call is placed on transfer hold.

2. Dial the extension number.

3. Consult with the internal party. The outside party

cannot hear your conversation.

4. Press the [Transfer] button to return to the outside

party.

Transfer

PQRS

Transfer

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

Repeatedly pressing the [Transfer] button will toggle between the outside party

and internal extension. Neither party can hear your conversation with the other.

4-30

Chapter 4 Basic Features

Hold Recall

If you leave a call on hold longer than the hold timer set in the system, it will recall your phone. The Call button will show a slow flashing amber light. If you do not answer the recall within a set time, it will go to the system operator.

Lift the handset or press the [Send] button to answer the recall.

Retrieving Calls Held at Another Extension

When a call is on hold at another extension, the appropriate line button on your phone (if it is programmed) will have a flashing red light. To retrieve the call on hold, press the line button.

When a call is on hold at another extension but you do not have a line key, dial [1][2] followed by the line number or the extension number of the extension that placed the call on hold.

4-31

Parking Calls

You can park an outside call in one of 10 “parking orbits” (0-9) to be picked up by another user.

1. Press the programmed [PARK] button.

Or, press the soft button corresponding to the

PARK option on the LCD panel.

(If you press a dedicated [PARK] button with an

extender for a parking orbit, skip step 2.)

2. Press the orbit number required, [0]-[9]

(the [PARK] button will flash.)

3. To have the parked call picked up by another user,

notify them of the parking orbit number.

To Retrieve a Parked Call

To pick up a parked call, press the [PARK]

button followed by the required orbit number,

or press the flashing [PARK] button.

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

Refer also to “Call Park and Page” in Chapter 9.

4-32

Chapter 4 Basic Features

Transferring Calls

You can quickly and easily transfer your current call to another extension. A ‘blind’ transfer means you don’t announce the call, unlike a ‘screened’ transfer where you do.

1. While on a call, press the [Transfer] button.

2. Dial the extension or group number, or press the

programmed [DS] button. Your current call

is automatically put on transfer hold. (See Note, below.)

3. For a ‘blind’ transfer, hang up when you hear ringing.

For a ‘screened’ transfer, wait for the called party to

answer and advise them of the call, then hang up.

Transfer

PQRS

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

Reconnecting with the Outside Party

If the transfer is refused and the called extension hangs up, you will be reconnected to the outside line. Alternatively, you can press the [Transfer] button to return to the outside party.

Transferring to Another Extension

If you wish to send the call to another extension without waiting for the first extension to hang up, simply press another [DS] button. Alternatively, press the Call button or C.O. line button to return to the outside party and begin the transfer process again.

4-33

- When the extension answers, you may toggle between the parties by pressing the [Transfer] button. Neither party can hear the other until the transfer is complete.

- If you receive No More Calls tone, the extension has no button available to receive another call or is in Do Not Disturb mode. Press the [Transfer] button to return to the outside party.

- You cannot transfer an intercom call by pressing the [DS] button. Dial the destination extension number.

- When you are transferring a call to a phone set for Voice Announce or Auto Answer, the transferred call will always ring the phone.

Transfer With Camp-On

When you are transferring a call to another extension and you receive a busy signal, you may “camp on” the call to this extension. The extension will be alerted that a call is waiting (see Call Waiting, below).

To camp on when transferring, simply hang up when you hear a busy signal.

Transfer To Voice Mail

This feature is used to send a call directly to a voice mailbox. Your phone must have a programmed [VT] button to accomplish this.

1. Press the [VT] button while you are on a call. Or, press the soft button corresponding to the [VT] entry on the LCD panel.

2. Dial the mailbox number.

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

3. Hang up.

4-34

Chapter 4 Basic Features

Call Waiting

If an outside call or other extension has camped-on to you, your phone will ring and the waiting call’s button will flash green.

1. Press the flashing button to answer the waiting call.

2. If your phone has the Auto Hold feature set, your current call will go on hold automatically and you are connected to the new call.

If this feature is not set, press the [Hold]

button and then press the flashing button to answer the new call.

(Or, finish the current call and hang up. The waiting

call will ring. Lift the handset or press the [Send] button to answer the new call.)

Hold

5-1

Chapter 5 Program Menus

ITP- and DS-5000D Series phones are equipped with Navigation buttons for easy use of features and menus. This chapter describes the functions of each Navigation button and the procedures for using the various applications that are implemented by the menu buttons.

Navigation Buttons

Menu Button

The [Menu] button displays the main menu (see Main Menu, below).

Send Button

 If you press [Send] while the phone is idle, you enter the [OUTGOING LOGS]

function.

 If you press [Send] in dial mode, you enter the [OUTGOING LOGS] status

regardless of the numbers previously pressed.

 If you press [Send] while an incoming call is ringing at your phone, the

speakerphone is turned on.

 If you press [Send] while using the [OUTGOING LOGS], [INCOMING LOGS],

[SPEED DIAL] or [DIRECTORY DIAL] function to select a number, the selected number will be dialled.

Cancel

Menu Send

Figure 5.1 Navigation Buttons

Enter

End

Arrow Button

5-2

Chapter 5 Program Menus

End Button

This button is used to disconnect calls or to exit the menu mode.

Cancel Button

The [Cancel] button is used in menu mode to move to the previous menu level. If you press [Cancel] when at the first menu level, you exit menu mode.

[Cancel] is also used to erase numbers or characters you enter on the LCD panel.

Enter Button

This button is used in menu mode to select or save the item the cursor is indicating. This button may also be used as the [NND] (Name/Number Display) button when receiving calls.

The [NND] button displays ‘caller number’, ‘caller name’, and ‘received time’ in sequence as you press the button, if caller information is available.

Direction (Arrow) Buttons

These buttons are used for scrolling through menu items and when editing (such as entering or cancelling contents in the LCD panel).

 button

Move to the previous menu.

 button

Move to the next menu.

 button

If a phone number too long for the LCD panel is displayed, move left to display beginning digits not showing on the LCD.

 button

If a phone number too long for the LCD panel is displayed, move right to display following digits not showing on the LCD.

5-3

Main Menu

 Press the [Menu] button to see the main menu:

 Press the up and down arrow button to scroll through the options 1-6.

SELECT MENU

1. OUTGOING LOGS

2. INCOMING LOGS

3. SPEED DIAL

4. DIRECTORY DIAL

5. FORWARD SET

6. ALARM REMINDER

Calls are not interrupted if the [Menu] button is pressed while you talking. If you

press the [End] button, you will automatically exit from the menu mode.

How to Select Menu Items

 Use the direction buttons or the [uVo l u m e t] buttons to move to the

item or press the dial button corresponding to the item (e.g. 3 for Speed Dial).

 Press the [Enter] button to select the item.  Press the [End] button to exit menu mode.  If you press any button other than the Navigation buttons, you will exit menu

mode.

If someone calls you while you are in menu mode, they will hear busy tone.

5-4

Chapter 5 Program Menus

Viewing and Redialling Recently Called Numbers

Up to 50 of your most recently called numbers can be saved in the system’s memory (your system administrator can tell you what number is set). You can view these numbers and call them again using the menu.

1. Press the [Menu] button to display the main menu.

2. Select [1.OUTGOING LOGS].

3. The list of recently called numbers is displayed. You can verify each number

on the list in turn using the buttons or the [uVo l u m e t] buttons. Use the buttons to view long numbers that do not fully appear on the LCD.

4. To redial a number, move to the number you require and press the [Send] button.

5-5

Viewing and Calling Recently Received Numbers

Up to 50 of your most recently received numbers can be saved in the system’s memory (your system administrator can tell you what number is set). You can view these numbers and call them using the menu..

1. Press the [Menu] button to display the main menu.

2. Select [2.INCOMING LOGS].

3. The list of recently received numbers is displayed. You can verify each

number on the list in turn using the direction buttons or the [uVo l u m e t] buttons. Use the direction buttons to view long numbers that do not fully appear on the LCD.

4. To dial a number, move to the number you require and press the [Send] button.

Viewing and Calling Personal Speed Dial Numbers

Using the menu, you can view and call the personal speed dial numbers you have created.

1. Press the [Menu] button to display the main menu.

2. Select [3.SPEED DIAL]. The submenu below is displayed.

1. PERSONAL SPEED

2. SYSTEM SPEED

Select [1.PERSONAL SPEED].

3. The saved personal speed dial list appears. You can verify each number on the

list in turn using the direction buttons or [uVo l u m e t] buttons. Use the direction buttons to view long numbers that do not fully appear on the LCD.

5-6

Chapter 5 Program Menus

4. To call a speed dial number, move to the number you require and press the [Send] button to make.

Viewing and Calling System Speed Dial Numbers

You can view and call system speed dial numbers designated by the system administrator.

1. Press the [Menu] button to display the main menu.

2. Select [3.SPEED DIAL]. The submenu below is displayed.

1. PERSONAL SPEED

2. SYSTEM SPEED

Select [2.SYSTEM SPEED].

3. The system speed dial list appears. You can verify each number on the list in

turn using the direction buttons or [uVo l u m e t] buttons. Use the direction buttons to view long numbers that do not fully appear on the LCD.

4. To call a system speed dial number, move to the number you require and press the [Send] button.

5-7

Viewing and Calling Personal Speed Dial Numbers by Name

You can view and call a personal speed dial number using the name associated with it.

1. Press the [Menu] button to display the main menu .

2. Select [4.DIRECTORY DIAL]. The submenu below is displayed.

1. PERSONAL SPEED

2. SYSTEM SPEED

3. STATION NUMBER

Select [1.PERSONAL SPEED].

3. Use the dial buttons to enter the first letter of the name you want to find (e.g.

M for Matthew) and press the [Enter] button.

Enter 1st letter M

The first personal speed dial number found for names starting with the entered letter is displayed, e.g.

00:MARTIN 9-1234563224

If there are no names starting with the letter entered, an error message is displayed and you can enter another letter or press [End] to exit menu mode.

5-8

Chapter 5 Program Menus

4. Scroll through names on the list using the direction buttons or the

[uVo l u m e t] buttons. Use the direction buttons to view long numbers that do not fully appear on the LCD.

Press the [Cancel] button to return to the previous menu.

5. To dial a number, scroll to it in the list and press the [Send] button.

Viewing and Calling System Speed Dial Numbers by Name

You can view and call a system speed dial number using the associated name designated by the system administrator.

1. Press the [Menu] button to display the main menu.

2. Select [4.DIRECTORY DIAL]. The submenu below is displayed.

1. PERSONAL SPEED

2. SYSTEM SPEED

3. STATION NUMBER

Select [2.SYSTEM SPEED].

3. Use the dial buttons to enter the first letter of the name you want to find (e.g.

M for Matthew) and press the [Enter] button.

Enter 1st letter M

5-9

The first system speed dial number found for names starting with the entered letter is displayed, e.g.

00:MARTIN 9-4323456662

If there are no names starting with the letter entered, an error message is displayed and you can enter another letter or press [End] to exit menu mode.

4. Scroll through numbers on the list using the direction buttons or

[uVo l u m e t] buttons. Use the direction buttons to view long numbers that do not fully appear on the LCD.

5. To dial a number, scroll to it in the list and press the [Send] button.

Viewing and Calling Extension Numbers by Name

You can view extensions by name or call an extension directly from the menu.

1. Press the [Menu] button to display the main menu.

2. Select [4. DIRECTORY DIAL]. The submenu below is displayed.

1. PERSONAL SPEED

2. SYSTEM SPEED

3. STATION NUMBER

Select [3.STATION NUMBER].

3. Use the dial buttons to enter the first letter of the name you want to find (e.g. M for Matthew) and press the [Enter] button.

5-10

Chapter 5 Program Menus

Enter 1st letter M

The first extension number found for names starting with the entered letter is displayed, e.g.

3645:

MARTIN

If there are no names starting with the letter entered, an error message is displayed and you can enter another letter or press [End] to exit menu mode.

4. Scroll through the numbers on the list using the direction buttons or

[uVo l u m e t] buttons. Use the direction buttons to view long numbers that do not fully appear on the LCD.

5. To dial a number, scroll to it in the list and press the [Send] button.

Setting Call Forward Type and Destination

You can set forwarding options on your phone to send your incoming calls to another phone (or to voice mail if this is set up for you). The Forward Type determines which calls are forwarded: all calls to your phone (ALL); all calls arriving when you are already busy on a call (BUSY); calls not answered within a specific time for any reason (NO ANS); or calls arriving when you have set Do Not Disturb (DND) on your phone.

1. Press the [Menu] button to display the main menu.

2. Select [5.FORWARD SET]. The submenu below is displayed.

5-11

0. FORWARD TYPE

1. FORWARD ALL

2. FORWARD BUSY

3. FORWARD NO ANS

4. FORWARD DND

3. Select [0.FORWARD TYPE]. The submenu of the available forward types is

displayed.

0. FORWARD CANCEL

1. FORWARD ALL

2. FORWARD BUSY

3. FORWARD NO ANS

4. FWD BUSY/NOANS

4. Select the intended forward type by using the direction buttons, the

[uVo l u m e t] buttons, or by pressing the dial button corresponding to the forward type, then press the [Enter] button.

5. The forward type is selected and you move to the upper menu displaying the

submenu shown below.

1. FORWARD TYPE

2. ALL FWD NO.

3. BUSY FWD NO.

4. NOANS FWD NO.

5. DND FWD NO.

6. Use the direction button or the [uVo l u m e t] button, or select the

number of the forward type you have selected using the dial button, and press the [Enter] button.

7. Enter the number to be forwarded using the dial buttons. For example, if you

selected [1. ALL FORWARD], enter the numbers in the LCD panel as shown below.

5-12

Chapter 5 Program Menus

ALL FWD NO. 9 1234567

Use the direction button to move the cursor in the number input screen. Use the [Cancel] button to erase all entered numbers and re-enter numbers.

8. Press the [Enter] button to save the number entered and to move to the upper menu.

9. Press the [End] button and end the menu mode.

Setting Reminder Alarms

You can set the time and type of reminder alarms. When set, you will hear a series of short rings at the set time(s) and “Alarm Reminder” is displayed on the LCD panel. You can set up to three different alarms (1-3) and each can be set to ring TODAY only at the set time or DAILY (every day) at the set time. An alarm can also be set to NOTSET, in which case it does not ring.

1. Press the [Menu] button to display the main menu.

2. Select [6.ALARM REMINDER]. The submenu below is displayed.

1. ALARM 1

2. ALARM 2

3. ALARM 3

3. Use the direction buttons or the [uVo l u m e t] buttons, or press the

dial button corresponding to the alarm number, and press the [Enter] button.

The submenu for setting the alarm type and time appears.

5-13

1. ALARM TYPE

2. ALARM TIME

4. Select [1. ALARM TYPE], and press the [Enter] button.

The submenu for the alarm type is displayed.

0. NOT SET

1. TODAY

2. DAILY

5. Use the direction buttons, or the [uVo l u m e t] buttons, or the

relevant dial button to select the alarm type (e.g. TODAY), and press the [Enter] button. The selected alarm type is saved and you move to the previous menu.

1. ALARM TYPE

2. ALARM TIME

6. Select [2. ALARM TIME] and press the [Enter] button. The alarm time screen

is displayed.

ALARM TIME H H:mm

7. Use the dial buttons to enter the alarm time in 24-hour clock format (e.g.

13:30 for 1.30 pm).

Use the direction buttons to move the cursor on the LCD. Use the [Cancel] button to delete a set time and re-enter it.

8. Press the [Enter] button to save the entered time and to move to the previous

menu.

9. Press the [End] button to exit menu mode.

5-14

Chapter 5 Program Menus

To Answer an Alarm

Answer an alarm by lifting the handset. If you do not answer, the alarm will ring up to four times at short intervals before cancelling.

To Cancel an Alarm

Select the alarm number as described in the procedure above. Then either select the alarm type as NOT SET or set the alarm time to 0000. Then press the [End] button to exit menu mode.

6-1

Chapter 6 Dialling Features

Dialling features comprise:

• Speed dial numbers and names (including one-touch speed dial buttons)

• Chain dialling

• Redialling numbers

• Pulse to Tone dialling changeover

• Conference calls

Speed Dialling

Your system may already have a system list of speed dial numbers for frequently used phone numbers. You may also assign numbers to a personal speed dial number list. This way you don’t have to dial the whole number but simply dial the 2- or 3-digit speed number instead. You can also assign a speed dial number to a programmed [SPD] button for even faster one-touch speed dialling. This is particularly useful for long phone numbers. Names can also be assigned to each speed dial.

Buttons “A” to “F”

When programming speed dial numbers, the programmable buttons designated as A, B, C, D, E, and F can be used.

A B C D E F

Figure 6.1 Buttons A-F (5021D)

6-2

Chapter 6 Dialling Features

A,B,C,D,E, and F buttons are the first six buttons on the bottom line of programmable buttons on both types of phone (ITP-5021D and 5014D).

Button Description

B Insert “FLASH” (F)

C Insert “PAUSE” (P)

D Convert from the pulse dialling (mechanical) to tone dialling (electronic). If your

Hold Clear a speed dial number

Toggle between uppercase and lowercase characters when entering speed dial

names.

system uses pulse dialling C.O. lines, pressing D while entering a speed dial

number causes all subsequent digits to be sent as DTMF tones.

Insert “[“, character to prevent the actual phone number, or some of the digits,

from showing on the LCD panel when the speed dial number is used. Any digits

entered after the “[“ symbol are displayed as “*” only. Pressing E again inserts

the “]” character so any digits entered after the “]” character will display on the

LCD.

For example: 1234[567890 will display as 1234******, and 1234[5678]90 will

display as 1234****90

Input a name for a speed dial number while programming the numbers (F button

toggles between number entry and name entry during programming)

6-3

Programming Personal Speed Dial Numbers

Your station can be assigned up to fifty speed dial numbers (00-49). Ask the system administrator how many are assigned for you.

To program personal speed dial numbers:

1. Press the [Transfer] button and dial [1][0][5].

Transfer

JKL

2. Dial the speed dial number (00-49), or use the

[uVo l u m e t] buttons to select and press the right soft button.

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

3. If programming an outside number, enter the outside line access code or line number (e.g. ‘9’, ‘702’, etc). A hyphen (“-“) is automatically entered after the number.

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

4. Enter the phone number to be saved (maximum of 24 digits) (see table above for special characters A-F)

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

Tip: To enter a name for this speed dial number, press the

F button to go to step 4 of the procedure below.

5. Press the [Transfer] button to save the number.

Transfer

6-4

Chapter 6 Dialling Features

Assigning a Name to a Speed Dial Number

A name up to 11 characters can be assigned for each speed dial number. This name is used to dial numbers using the Dialling by Directory Name feature (see Chapter 4). Names can be assigned while programming speed dial numbers (above) or using a different program, as described here.

1. Press the [Transfer] button.

2. Dial [1][0][6].

3. Enter the speed dial number to be assigned a name (00-49).

4. Enter a name. (Refer to the Appendix in this manual for how to enter characters.)

Tip: If you used the F button in order to enter a name while

programming a speed dial number (see previous procedure),

press the F button again to return to step 4 of that procedure.

5. Press the [Transfer] button to save the speed dial name.

Transfer

PQRS

Transfer

MNO

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

6-5

Dialling Using Speed Dial Numbers

You can dial speed dial numbers from the list of system numbers (500-999) created by the system administrator or from the personal list of numbers (00-49) you have created.

1. Press the programmed [SPD] button or dial [1][6].

MNO

2. Dial the speed dial number programmed for the

number you want to call (e.g. 00)

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

The number is dialled automatically.

HELLOW

Alternatively, to dial one of your first 10 personal speed dial numbers:

Without lifting the handset, hold down a dial pad button 0–9 corresponding to the speed dial number (00–09) for approximately two seconds. The telephone number programmed in the personal speed dial location will be dialled automatically.

6-6

Chapter 6 Dialling Features

Programming One-touch Speed Dial Buttons

You can assign frequently used speed dial numbers to one-touch speed dial buttons for even more convenience. To do this, you must have a programmed [SPD] button for each speed dial you require.

1. Press the [Transfer] button.

2. Dial [1][0][7].

3. Press a [SPD] button.

4. Enter the speed dial number (00-49 or 500-999) to be assigned to this button.

5. Press the [Transfer] button to save the selected number.

Now, to make a call to the number, simply press this

speed dial button.

Transfer

PQRS

Transfer

PQRS

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

6-7

Chain Dialling

After the speed dial number is pressed, additional number or desired speed dial number can be dialed manually.

After the first speed dial number, press the programmed [SPD] button or dial [1][6] and then dial another speed dial number. Alternatively, after the speed dial number, dial the additional numbers manually.

Redial an Outside Number

To redial the last outside number you called, press the [Redial] button, or press and hold down the [Send] button, or dial [1][9].

Redial does not apply to intercom calls.

Save Number with Redial

To save the number you just dialled in memory, select the [SAVE] option on the LCD panel before hanging up. (Use the Scroll and relevant soft button to select.)

The saved number can be redialled at any time by selecting the [SNR] option on the LCD panel or dialling [1][7].

- The saved number will be kept in memory only until you save another number.

- Redial does not apply to intercom calls.

6-8

Chapter 6 Dialling Features

Automatic Redial/Retry

When you make an outside call and receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a preprogrammed interval for up to 99 attempts.

1. When you hear a busy signal, press the programmed [RETRY] button or press the soft button corresponding to the [RETRY] option on the LCD panel.

2. The system will reserve the line and automatically redial the same number for you. You will hear the call being made through the speaker. The microphone is muted.

3. When the called party answers, pick up the handset or press the [Speaker] or [Send] button before you begin speaking. You must answer within 10 seconds.

Speaker

Send

- If you make another call in the meantime, auto-redial is cancelled.

- To cancel a retry, lift and replace the handset.

Pulse to Tone Changeover

When making an outside call on a pulse dial (mechanical or rotary) line, press the [#] button. All digits dialled subsequently will be sent as tones.

6-9

Conference Calls

You can make a conference call with a group of up to five parties, including yourself. These can be other extensions and outside lines in any combination. The OfficeServ system allows some stations to pre-assign up to five conference groups so you can set up a conference call by simply pressing a programmable [Group Conference] button. (See Programming Conference Groups, below.)

1. Call the first number to be included in the conference

(Press Twice)

JKL

TUV

WXYZ

Conference

ABC

DEF

MNO

Conference

and press the [Conference] button when answered. You will hear conference tone.

2. Make another call, either intercom or outside.

3. When answered, press the [Conference] button. You will hear conference tone again.

4. Repeat steps 2-3 for each party you wish to connect.

When the final party answers, press the [Conference] button twice to connect all callers.

To drop a party from your conference call

Press the [Conference] button and dial the extension or outside line number to be dropped.

Press the [Conference] button again to reestablish the conference.

GHI

PQRS

6-10

Chapter 6 Dialling Features

When attempting to add a party to the conference and you are not able to reach

them, simply press the [Conference] button again.

Programming Conference Groups

(Refer to your system administrator to confirm that this option is available to you.)

1. Press the [Transfer] button.

2. Dial [1][1][8].

3. Select the required Conference Group number

using the [uVo l u m e t] buttons and press the right soft button.

4. Select ‘Name’ and press the right soft button to

enter the Conference Group name. (Refer to the Appendix for how to enter characters.) Press the right soft button to save the name.

5. Using the [uVo l u m e t] buttons, select [MBR1–4]

and press the right soft button

6. Dial the extension number or outside telephone number,

remembering to dial the trunk access code first, and press the right soft button.

7. Repeat steps 5 and 6 to add conference group members

8. Save the settings by pressing the [Transfer] button.

Transfer

PQRS

Transfer

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

Volume

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

Volume

ABC

GHI

DEF

JKL

MNO

TUV

WXYZ

6-11

Making a Group Conference Call

Press the programmed [GCONF] button followed by the group number (1–5). The conference will be set up automatically.

You can set up a [GCONF] button for each group by adding extenders (1–5) if preferred.

7-1

Chapter 7 Call Pickup

This chapter explains how to intercept (pick up) a call that is ringing at another extension.

Station Call Pickup

If a call rings at another extension and you know the extension number:

1. If the hot keypad feature is switched off, pick up the handset or press the [Speaker] button.

2. Dial [6][5].

3. Dial the number of the ringing extension.

MNO

JKL

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

7-2

Chapter 7 Call Pickup

Group Call Pickup

Extensions may be assigned to call pickup groups. If this is the case, when a call rings at another extension, and you know the pickup group number:

1. If the hot keypad feature is switched off, pick up the handset or press the [Speaker] button.

2. Dial [6][6] and dial the pickup group number.

Press the flashing [GROUP PICKUP] button, if

programmed,.

MNO

- A station number (extender) can be assigned to the [GROUP PICKUP] button.

- Station Call Pickup and Group Call Pickup cannot answer the recalls arriving on stations, and are only used for newly incoming calls (external/internal) and operator recalls.

8-1

Chapter 8 Call Forwarding

This chapter explains how you can forward calls sent to you. The main reasons for doing this are to allow someone else to answer your calls—or to record the calls if you have voice mail set up for you—if you are unable to answer calls for any reason, or to redirect calls to another phone you are temporarily using.

Refer to Setting Call Forward Type and Destination in Chapter 5 for a description of forwarding types, and how to use the menus to set forwarding. This chapter tells you how to set forwarding using the special dial codes programmed in the system.

If your phone has the FWD ALL, FWD BUSY, and FWD NO ANSWER buttons programmed, you can set the type of forwarding required by pressing one of the buttons. In this case, the button LED lights to indicate which forward option is enabled. Otherwise, use the dialling codes as described below.

Cancelling Call Forwarding

To cancel any forwarding options you set (except Forward DND), dial [6][0][0].

8-2

Chapter 8 Call Forwarding

Forwarding All Calls

To forward all calls sent to your phone:

1. Dial [6][0][1].

2. Enter the extension number, group number, or external number where your calls are to be sent

3. Hang up after the attention tone.

MNO

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

- The extension receiving the forwarded calls can transfer the call back to your extension. This feature is useful when you are expecting an important call and do not want to be disturbed by other calls.

- If you set Forward All Calls and there is no [FORWARD ALL] button, the

[Transfer] button lights.

8-3

Forward Busy

To forward calls arriving when you are busy on another call:

1. Dial [6][0][2].

2. Enter the extension number, group number, or external number where your calls are to be sent.

3. Hang up after the confirmation tone.

MNO

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

Forward No Answer

To forward calls arriving when you are away from your desk (calls will ring and then be forwarded after a set time):

1. Dial [6][0][3].

2. Dial the extension number, group number, or external number where your calls are to be sent.

3. Hang up after the confirmation tone.

MNO

DEF

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

8-4

Chapter 8 Call Forwarding

Forward Busy/No Answer

If the Forward Busy and Forward No Answer options are both already set, calls are forwarded to the numbers specified for each of the options. You can select to have both options enabled at the same time.

1. Dial [6][0][4].

2. Hang up after the confirmation tone.

Forward DND

MNO

GHI

Normally, when you set your phone in Do Not Disturb (DND) mode, incoming callers hear busy tone. If you select Forward DND, calls are forwarded to another destination when you put your phone in DND mode. Forward DND is cancelled when you cancel DND mode.

1. Dial [6][0][5].

MNO

JKL

2. Dial the extension number, group number, or external

number where your calls are to be sent.

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

WXYZ

3. Hang up after the confirmation tone.

8-5

Forward Follow Me

This feature has two purposes. The first is to allow you to transfer calls ringing at your normal extension to the extension you are currently using. The second is to allow you to transfer calls from another extension to your own (called Remote Forwarding).

To transfer all calls ringing at your phone to the phone you are currently using:

1. Dial [6][0][6] on the phone you are currently using.

2. Dial your normal extension number.

3. Hang up after the confirmation tone.

MNO

ABC

GHI

DEF

JKL

PQRS

MNO

TUV

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Samsung ITP-5014D, ITP-5021D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Publication Information

EU Declaration of Conformity (RTTE)

ABOUT THIS GUIDE

SAFETY PRECAUTIONS

Contents

Overview of Environment Settings Mode

Starting the Phone

Setting Parameters

Verifying Settings and Rebooting

Chapter 3 Things You Should Know

Dial (Keypad) Buttons

Programmable Buttons

Redial Button

Conference Button

Transfer Button

Hold Button

Speaker Button

Navigation Buttons

LCD Panel

Scroll Button

Soft Buttons

Microphone

Phone Status Indicator

Chapter 4 Basic Features

Button LEDs

Phone Status Indicator

Using Feature Codes

Selecting Programmed Functions

Assigning Button Values (Extenders)

Controlling Volume Levels

Selecting the Ring Tone

Changing the Phone Passcode

Setting the Answering Mode for Intercom Calls

Switching Headset/Handset Mode

Enabling/Disabling Key Confirmation Tone

Hot Keypad

Dialling by Directory Name

Assigning/Changing Your Extension Name

Making Intercom Calls

Answering Intercom Calls

Making Outside (External) Calls

Answering Outside Calls

Holding a Call

Parking Calls

Transferring Calls

Chapter 5 Program Menus

Navigation Buttons

Main Menu

Viewing and Redialling Recently Called Numbers

Viewing and Calling Recently Received Numbers

Viewing and Calling Personal Speed Dial Numbers

Viewing and Calling System Speed Dial Numbers

Viewing and Calling Personal Speed Dial Numbers by Name

Viewing and Calling System Speed Dial Numbers by Name

Viewing and Calling Extension Numbers by Name

Setting Call Forward Type and Destination

Setting Reminder Alarms

Chapter 6 Dialling Features

Speed Dialling

Redial an Outside Number

Automatic Redial/Retry

Pulse to Tone Changeover

Conference Calls

Chapter 7 Call Pickup

Station Call Pickup

Group Call Pickup

Chapter 8 Call Forwarding

Forwarding All Calls

Forward Busy

Forward No Answer

Forward Busy/No Answer

Forward DND

Forward Follow Me