Samsung ITP-5014D, ITP-5021D User Manual

SAMSUNG

Enterprise IP Solutions

OfficeServ

User Guide

for

5000D Series Phones

ITP-5021D ITP-5014D

DS-5021D DS-5014D

Publication Information

Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason.

Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equi pment as engineering and manufacturing may warrant.

Disclaimer

Samsung Telecoms is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.

Samsung Telecoms (UK) Limited

All rights reserved. No part of this manual may be reproduced in any form or by any means – graphic, electronic or mechanical, including recording, taping, photocopy or information retrieval system – without express written permission of the publisher of this mat erial.

Part No.: 18933 Version 1.0

EU Declaration of Conformity (RTTE)

Samsung Electronics Co., Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factory name, address)

declare under our sole responsibility that the product

Digital Keyphone System "iDCS500 / OfficeServ500"

to which this declaration relates is in conformity with

RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC:92/31/EEC

By application of the following standards

.........................................................................................

RTTE : TBR4: November 1995 incorporating TBR4/A1: December 1997

.........................................................................................

LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)

.........................................................................................

EMC: EN55022 : 1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,

.........................................................................................

EN61000-3-3:1995, EN61000-4-2:1995 98, EN61000-4-3:1996,

.........................................................................................

EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996,

.........................................................................................

EN61000-4-11:1994, AS/NZS3548:1995

(Manufacturer)

Samsung Electronics Co., Ltd 259, Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

2003-05-19

................................................. .................................................................................

(place and date of issue) (name and signature of authorized person)

(Representative in the EU)

Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire

GU46 6GG, UK

TE Jang

Tae-eok Jang / General Manager

2003-05-18

................................................. ...............................................................................

(place and date of issue) (name and signature of authorized person)

IS Lee

In-Seop Lee / Manager

ABOUT THIS GUIDE

This User Guide provides instructions for installing and operating the following Samsung telephones with the Samsung Enterprise IP Solutions OfficeServ system.

• ITP-5000D Series IP phones (ITP-5021D and ITP-5014D 2-line LCD IP

phones)

• DS-5000D Series phones (DS-5021D and DS-5014D 2-line LCD digital

phones)

Please take the time to read this guide to familiarise yourself with the features of your phone. Keep the guide handy: you may need to look up instructions for infrequently used features.

SAFETY PRECAUTIONS

For your safety and to ensure correct operation of your phone, note carefully the following important precautions before you begin the installation.

Avoid placing objects containing water near the phone.

Do not put objects that contain water such as vases, cups, cosmetics, and medicines near the

phone. Moisture in the phone may cause fire and electric shocks.

Do not install the phone in the following locations:

- Direct sunlight or near a heater

- Humid areas or where water flows

- Areas of extreme or volatile changes in temperature.

- Dusty or dirty areas

Use a soft dry cloth to clean the phone.

Do not use chemical solvents such as wax, benzene, alcohol, thinner, aerosol, lubricant, or

detergent to clean your phone.

Introduction

Do not disassemble or attempt to repair the phone yourself.

If a repair is needed, please contact your authorised Samsung dealer.

Also, if installing an ITP-5000D Series phone:

Take care not to connect the network LAN cable to the PC connection jack.

If the LAN cable connected to the network is connected to the PC connection jack, both telephone

and PC communications will be disabled.

Use the AC power adapter supplied with the phone.

If an alternative power adapter is used, this may result in serious damage and voids the warranty.

Do not turn off power to the phone while upgrading the Bootrom.

If you turn off power to the phone during the upgrade process, the phone will not function correctly.

If any items are missing or damaged when you open the phone packaging, contact your

authorised Samsung dealer for advice.

iii

Chapter 1 Installing Your ITP- or DS-5000D Series Phone ................................. 1-1

ITP-5000D Series IP Phone ................................................................................................. 1-1

Checking the Supplied Components..............................................................................1-1

Connectors on the IP Phone.......................................................................................... 1-2

Installing the IP Phone ...................................................................................................1-2

DS-5000D Series Digital Phone .......................................................................................... 1-6

Checking the Supplied Components..............................................................................1-6

Installing the Phone........................................................................................................1-7

Chapter 2 Setting the Working Environment for ITP-5000D

Series IP Phones .................................................................................. 2-1

Overview of Environment Settings Mode .........................................................................2-1

Starting the Phone............................................................................................................... 2-2

Setting Parameters..............................................................................................................2-3

Verifying Settings and Rebooting......................................................................................2-7

Chapter 3 Things You Should Know ..................................................................... 3-1

Front Panel of Phone...........................................................................................................3-1

Dial (Keypad) Buttons .....................................................................................................3-3

Programmable Buttons ...................................................................................................3-3

Volume Buttons ............................................................................................................ 3-4

Redial Button ..................................................................................................................3-4

Conference Button ..........................................................................................................3-4

Transfer Button ...............................................................................................................3-4

Hold Button .....................................................................................................................3-4

Speaker Button ...............................................................................................................3-4

Navigation Buttons..........................................................................................................3-5

LCD Panel.......................................................................................................................3-6

Scroll Button....................................................................................................................3-6

Soft Buttons.....................................................................................................................3-6

Microphone .....................................................................................................................3-7

Phone Status Indicator ...................................................................................................3-7

Contents

Chapter 4 Basic Features .......................................................................................4-1

Button LEDs ..........................................................................................................................4-1

Phone Status Indicator.........................................................................................................4-1

Using Feature Codes............................................................................................................4-2

Selecting Programmed Functions ......................................................................................4-2

Assigning Button Values (Extenders) ................................................................................4-3

Controlling Volume Levels...................................................................................................4-4

Handset Volume..............................................................................................................4-5

Speakerphone Volume....................................................................................................4-5

Ringer Volume ................................................................................................................4-6

Selecting the Ring Tone .......................................................................................................4-6

Changing the Phone Passcode...........................................................................................4-7

Setting the Answering Mode for Intercom Calls................................................................4-8

Switching Headset/Handset Mode....................................................................................4-10

Enabling/Disabling Key Confirmation Tone.....................................................................4-11

Hot Keypad..........................................................................................................................4-12

Dialling by Directory Name................................................................................................4-13

Assigning/Changing Your Extension Name.....................................................................4-14

Making Intercom Calls .......................................................................................................4-15

Calling an Extension Number .......................................................................................4-15

Busy Extension Callback ..............................................................................................4-16

Busy Extension Camp-On.............................................................................................4-17

Calling Your System Operator.......................................................................................4-17

Answering Intercom Calls .................................................................................................4-18

Answering Intercom Calls in Ring Mode.......................................................................4-18

Answering Intercom Calls in Voice Announce Mode ....................................................4-18

Answering Intercom Calls in Automatic Answer Mode .................................................4-19

Making Outside Calls .........................................................................................................4-20

Calling Outside Lines (Overview)..................................................................................4-20

Authorisation Codes and Account Codes .....................................................................4-20

Calling Outside Lines Using the Handset .....................................................................4-21

Calling Outside Lines Using the Speakerphone ...........................................................4-22

Making a New Call Without Releasing the Line (Recall Dial Tone) ..............................4-22

Busy Line Queuing With Callback ................................................................................4-23

Cancelling a Callback ...................................................................................................4-24

Answering Outside Calls ...................................................................................................4-25

Universal Answer ..........................................................................................................4-25

Holding a Call......................................................................................................................4-25

System Hold..................................................................................................................4-26

Automatic Hold..............................................................................................................4-26

Exclusive Hold ..............................................................................................................4-28

Consultation Hold..........................................................................................................4-29

Hold Recall....................................................................................................................4-30

Retrieving Calls Held at Another Extension..................................................................4-30

Parking Calls .......................................................................................................................4-31

Transferring Calls...............................................................................................................4-32

Transfer With Camp-On................................................................................................4-33

Transfer To Voice Mail...................................................................................................4-33

Call Waiting...................................................................................................................4-34

Chapter 5 Program Menus...................................................................................... 5-1

Navigation Buttons...............................................................................................................5-1

Menu Button....................................................................................................................5-1

Send Button ....................................................................................................................5-1

End Button ......................................................................................................................5-2

Cancel Button .................................................................................................................5-2

Enter Button ....................................................................................................................5-2

Direction (Arrow) Buttons................................................................................................5-2

Main Menu .............................................................................................................................5-3

How to Select Menu Items..............................................................................................5-3

Viewing and Redialling Recently Called Numbers............................................................5-4

Viewing and Calling Recently Received Numbers............................................................5-5

Viewing and Calling Personal Speed Dial Numbers .........................................................5-5

Viewing and Calling System Speed Dial Numbers............................................................5-6

Viewing and Calling Personal Speed Dial Numbers By Name.........................................5-7

Viewing and Calling System Speed Dial Numbers By Name ...........................................5-8

Viewing and Calling Extension Numbers by Name...........................................................5-9

Setting Call Forward Type and Destination .....................................................................5-10

Setting Reminder Alarms...................................................................................................5-12

Contents

Chapter 6 Dialling Features .................................................................................... 6-1

Speed Dialling .......................................................................................................................6-1

Redial an Outside Number...................................................................................................6-7

Automatic Redial/Retry ........................................................................................................6-8

Pulse to Tone Changeover ..................................................................................................6-8

Conference Calls ..................................................................................................................6-9

Chapter 7 Call Pickup.............................................................................................. 7-1

Station Call Pickup ...............................................................................................................7-1

Group Call Pickup.................................................................................................................7-2

Chapter

Forwarding All Calls.............................................................................................................8-2

Forward Busy........................................................................................................................8-3

Forward No Answer..............................................................................................................8-3

Forward Busy/No Answer....................................................................................................8-4

Forward DND.........................................................................................................................8-4

Forward Follow Me ...............................................................................................................8-5

Viewing and Changing Forward Options ...........................................................................8-6

8 Call Forwarding...................................................................................... 8-1

Chapter 9 Paging and Messaging .......................................................................... 9-1

Internal Page .........................................................................................................................9-1

External Page ........................................................................................................................9-2

All Page..................................................................................................................................9-3

Meet Me Page: MMPG...........................................................................................................9-4

Call Park and Page ...............................................................................................................9-5

Rejoining a Page...................................................................................................................9-6

Setting a Message Waiting Indication ................................................................................9-7

Replying to Message Waiting Indications..........................................................................9-8

Cancelling Messages .........................................................................................................9-10

Programmed Messages .....................................................................................................9-10

vii

Chapter 10 Special Features...............................................................................10-1

Do Not Disturb ....................................................................................................................10-1

Muting Your Phone .............................................................................................................10-3

Background Music..............................................................................................................10-3

Alarm Features....................................................................................................................10-4

Using the Door Phone........................................................................................................10-8

Executive/Secretary Hot Line............................................................................................10-9

Group Listening ................................................................................................................10-10

Locking and Unlocking Your Phone ...............................................................................10-11

Off-Hook Voice Announcements (OHVA) .......................................................................10-12

In Group / Out of Group ...................................................................................................10-14

Call Duration Timer...........................................................................................................10-15

Ring Preference ................................................................................................................10-17

Chapter 11 Caller Identification (CLIP) .............................................................. 11-1

Viewing Number or Name of Caller...................................................................................11-1

Viewing Next Caller CLIP ...................................................................................................11-2

Storing a Caller Number.....................................................................................................11-2

Calling a Stored Number.................................................................................................... 11-3

Storing a Caller Number as a Speed Dial Number. .........................................................11-3

Viewing CLIP for Calls on Hold or Parked .......................................................................11-3

Viewing CLIP for Previous Calls .......................................................................................11-4

Appendix: Additional Information ............................................................................ A-1

System Feature Codes........................................................................................................ A-1

Programmed Messages ...................................................................................................... A-2

Entering Characters on the LCD Panel .............................................................................A-3

viii

Contents

List of Figures

Figure 1.1 Contents of ITP-5000D Series IP Phone Package ................................... 1-1

Figure 1.2 Base of ITP-5000D Series IP Phone......................................................... 1-2

Figure 1.3 Contents of DS-5000D Series Phone Package ........................................ 1-6

Figure 1.4 Base of DS-5000D Series Phone.............................................................. 1-7

Figure 3.1 Front Panel of the ITP- and DS-5014D Phone ......................................... 3-1

Figure 3.2 Front Panel of the ITP- and DS-5021D Phone ......................................... 3-2

Figure 5.1 Navigation Buttons .................................................................................... 5-1

Figure 6.1 Buttons A–F............................................................................................... 6-1

Chapter 1 Installing Your ITP- or DS-5000D Series

Phone

This chapter explains how to install your phone. Refer to the appropriate section for ITP-5000D Series IP Phone or DS-5000D Series Digital Phone in this chapter for the phone you are installing.

ITP-5000D Series IP Phone

Checking the Supplied Components

First, open and check the package you have received. If any of the parts is missing or damaged, contact your dealer immediately.

The package supplied with the IP phone includes the following items:

 IP phone  IP phone stand  Handset  LAN cable (for PC connection)  Power adapter (Input: AC 240V 50Hz, Output : DC 24V 0.4A)

1-1

IP Phone

Handset

IP Phone Stand

User Guide

LAN Cable

Power Adapter

Figure 1.1 Contents of ITP-5000D Series IP Phone Package

1-2

Chapter 1 Installing Your ITP- or DS-5000D Series Phone

Connectors on the IP Phone

The base of the phone contains a handset connection jack, power connection jack, LAN connection jack, and a PC connection jack.

Power Connection Jack

PC Connection Jack

Figure 1.2 Base of ITP-5000D Series IP Phone

Installing the IP Phone

1. Plug the handset cord into the jack marked with the symbol and push the cord inside the recess to secure it.

LAN Connection Jack

Handset Connection Jack

POWER

PC24V

LAN

1-3

2. Connect the LAN cable from the network to the LAN connection jack.

POWER

PC24V

LAN

3. Connect the LAN cable from the PC’s network card to the PC connection jack.

POWER

PC24V

LAN

Take care not to connect the LAN cable from the network to the PC

connection jack on the phone.

Otherwise, neither the phone nor the PC connection will function.

1-4

Chapter 1 Installing Your ITP- or DS-5000D Series Phone

4. Connect the power adapter cable to the power connection jack. Do not connect the cable to the power outlet yet.

The power specification is as follows.

Input : AC 240V 50Hz Output : DC 24V 0.4A

POWER

PC24V

LAN

Use only the supplied adapter cable. Using any other cable may cause

serious damage and will void the warranty.

5. Insert the phone stand.

• If using as a desk-phone, insert the phone stand into the slots located in the upper section of the base.

POWER

PC24V

LAN

1-5

• If using as a wall-mounted phone, insert the support into the slots located in the lower section of the base.

– Use the two mounting holes in the upper section of the phone body for

wall mounting the phone on screws inserted into the wall.

– The handset hook should also be changed so that the handset is secure

when mounted on the wall. Push out the handset hook from the holder, turn it through 180o and push it back into the holder.

Installation is complete. Now set up the ‘working environment’ for the phone as described in Chapter 2.

1-6

Chapter 1 Installing Your ITP- or DS-5000D Series Phone

DS-5000D Series Digital Phone

Checking the Supplied Components

First, open and check the package you have received. If any of the parts is missing or damaged, contact your dealer immediately.

The package supplied with the phone includes the following items:

 Digital phone  Phone stand  Handset

 Line cord

Handset

Line Cord

DS-5000D Series Phone

Phone Stand

User Guide

Figure 1.3 Contents of DS-5000D Series Digital Phone Package

Installing the Phone

The base of the phone contains  a handset connection jack and  a line cord connection jack.

1-7

Figure 1.4 Base of DS-5000D Series Digital Phone

1. Plug the handset cord into the handset jack (marked with the symbol) and push the cord inside the recess to secure it.

2. Plug the line cord into the line cord jack and push the cord inside the recess to secure it. Plug the other end of the line cord into the phone socket.

1-8

Chapter 1 Installing Your ITP- or DS-5000D Series Phone

• If using as a desk-phone, insert the phone stand into the slots located

in the upper section of the base.

POWER

PC24V

LAN

• If using as a wall-mounted phone, insert the support into the slots

located in the lower section of the base.

– Use the two mounting holes in the upper section of the phone body for

wall mounting the phone on screws inserted into the wall.

1-9

– The handset hook should also be changed so that the handset is secure

when mounted on the wall. Push out the handset hook from the holder, turn it through 180o and push it back into the holder.

Installation is complete. Now find out what features your phone supports by going to Chapter 3.

Chapter 2 Setting the Working Environment for ITP 5000D Series IP Phones

This chapter describes the procedure for starting (“booting”) an IP phone and setting the phone’s operating parameters.

Overview of Environment Settings Mode

Menu Items

The menu structure for setting the phone’s environment is as shown below.

TOP LEVEL SUB-LEVEL

1.Information 1.Version

2.Network

3.Load Option

4.MAC address

2.Network 1.Mode

2.IP*

3.Netmask

4.Gateway*

(* Items 2 to 4 are only displayed when setting Manual IP)

3.Load & Upgrade 1.Load Option

2.Upgrade Program

3.Upgrade Bootrom

4.Format

4.System 1.Password

(Not used)

5.Server 1.Server IP

2.ID

3.Password

6.Exit

2-1

2-2

Chapter 2

Setting the Working Environment for ITP-5000D Series IP Phones

Using the Buttons in Edit Mode

When entering the edit mode for any menu option, the cursor flashes and you can enter digits using the dial buttons [0] – [9] and [*].

Button functions are listed in the table.

Table 3.1 Using the Buttons in Edit Mode

Button Function

Left/Right arrow buttons on Navigation buttons Erase contents or move cursor

Up/Down arrow buttons on Navigation buttons Move between menu options

[Enter] button on Navigation buttons Select menu or save current settings and exit

[End] button on Navigation buttons Cancel entered settings and exit

Dial button [*] Enter full-stop (.)

Dial button [0] – [9] Select menu or enter numbers

Starting the Phone

Connect the power adapter plug from the phone to the power outlet. The phone starts automatically.

The power connection jack must be connected to a power outlet using the

power adapter supplied with the phone.

Using a different adapter may result in serious damage and voids the

warranty.

Press the [Menu] button on the Navigation buttons. The phone enters the environment settings menu and displays the first two top level menus:

>1.Information

2.Network

Setting Parameters

The procedure for setting parameters takes you through the top level menus for Network, Load & Upgrade, System and Server.

Network Menu

• Select ‘2.Network’. You see:

>1.Mode

2.IP

• Select ‘1.Mode’. You see:

>1.Manual IP

2.DHCP

• Select ‘1.Manual IP’ to manually enter the IP, Subnet Mask, and Gateway IP

addresses and continue with this section.

OR Select ‘2.DHCP’ to have the IP, Subnet Mask, and Gateway IP addresses automatically entered for you (and then go to the section Load & Upgrade Menu to continue).

If you selected ‘1.Manual IP’ you see:

2-3

Manual IP Selected

followed by:

>1.Mode

2.IP

2-4

Chapter 2

Setting the Working Environment for ITP-5000D Series IP Phones

• Select ‘2.IP’. You see:

Input IP Address xxx.xxx.xxx.xxx

If the IP address is set, you can confirm the address displayed by pressing the [Enter] button. (If it is incorrect, use the left arrow button to delete the set address and use the dial buttons [0] to [9], and [*] to enter the correct address, and press the [Enter] button to save and exit.) OR If the IP address is blank, use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit.

• Select ‘3.Netmask’. You see:

Input Netmask xxx.xxx.xxx.xxx

If the subnet mask address is set, you can confirm the address displayed by pressing the [Enter] button. (If it is incorrect, use the left arrow button to delete the set address and use the dial buttons [0] to [9], and [*] to enter the correct address, and press the [Enter] button to save and exit.) OR If the subnet mask address blank, use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit.

• Select ‘4.Gateway’. You see:

Input Def. Gateway xxx.xxx.xxx.xxx

If the gateway address is set, you can confirm the address displayed by pressing the [Enter] button. (If it is incorrect, use the left arrow button to delete the set address and use the dial buttons [0] to [9], and [*] to enter the correct address, and press the [Enter] button to save and exit.)

OR If the gateway address is blank, use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit.

You have now completed the network parameter setup. Press the [End] button to return to the top level menu.

Load & Upgrade Menu

The menu ‘3.Load & Upgrade’ sets or modifies the phone’s upgrade environment.

• Select ‘3.Load & Upgrade’. You see:

1.Load Option

2.Upgrade Program

• To designate where the phone’s program is to be downloaded from, select

‘1.Load Option’, then:

select ‘1.File System’ to operate programs saved in the phone’s flash memory,

select ‘2.TFTP down run’ to download programs saved in the designated

TFTP server to the RAM memory of the phone.

• To upgrade the program, select ‘2.Upgrade Program’ then ‘1.TFTP server’.

2-5

Input TFTP Server

xxx.xxx.xxx.xxx

Enter the IP address of the TFTP server from which the program should be

downloaded. Press the [Enter] button to start the download.

2-6

Chapter 2

Setting the Working Environment for ITP-5000D Series IP Phones

• To upgrade the phone’s bootrom select ‘3.Upgrade Bootrom’ then ‘1.TFTP

server’.

Input TFTP Server

xxx.xxx.xxx.xxx

Enter the IP address of the TFTP server from which the program should be downloaded. Press the [Enter] button to start the download.

The phone is rebooted after downloading the Bootrom program and the environment setup main menu appears.

• The ‘[4. Format]’ option is used to delete previously saved programs. Check

if the program needs to be deleted before using this function.

Server Menu (Setting System Authentication Information)

Select the ‘5.Server’ option on the main menu to set the IP address of the OfficeServ system connected to the IP phone and the authentication ID and password of the phone. (The ID and password are required if the OfficeServ system is set to request this information.) The following screen is displayed.

1.Server IP

2.ID

• To set/modify the IP address of the OfficeServ system, select ‘1.Server IP’.

The following screen is displayed.

Input Server IP xxx.xxx.xxx.xxx

The address is left blank if it is not set. Use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit.

• To set/modify the ID of the phone, select ‘2.ID’. The following screen is

displayed.

*Input ID

Enter the ID as a maximum of 16 digits/characters.

• To set/modify the password of the phone, select ‘3.Password’. The following

screen is displayed.

Enter the password as a maximum of 8 digits (displays as ‘*’).

Verifying Settings and Rebooting

The top level menu ‘1.Information’ allows you to view and verify all your parameter settings.

• When you are satisfied that the settings are valid, select the menu ‘6.Exit’ to

save all settings and reboot your phone.

2-7

Chapter 3 Things You Should Know

The ITP- and DS-5000D Series of phones comprise the ITP/DS-5021D and ITP/DS-5014D phones. These are 2-line LCD phones that can be used with the Samsung Enterprise IP Solutions OfficeServ System. They are described in detail in this chapter.

ITP and DS phones are operated in the same way. However, IP phones enjoy the added benefits of Internet technology to make and receive calls.

Front Panel of Phone

Programmable Buttons (14)

LCD Panel

3-1

Soft Buttons (3)

Scroll Button

Speaker

Volume Button

Redial Button

Dial Buttons

Speaker Button

Status Indicator

Navigation Buttons

Conference Button

Hold button

Figure 3.1 Front Panel of the ITP- and DS-5014D Phone

Transfer Button

Phone Support

Microphone

3-2

Chapter 3 Things You Should Know

Programmable Buttons (21)

Speaker

Volume Button

Redial Button

Dial Buttons

Speaker Button

Hold button

Figure 3.2 Front Panel of the ITP- and DS-5021D Phone

LCD Panel

Soft Buttons (3)

Scroll Button

Status Indicator

Phone Support

Navigation Buttons

Microphone

Conference Button

Transfer Button

• The 14 or 21 programmable buttons can be programmed with desired

functions.

• Dial keypad buttons for dialling numbers.

• Volume buttons to control volume levels for handset, speaker, ring etc.

• Redial button redials the last number dialled from the dial keypad.

• Conference button used for conference calls (a number of phones connected

simultaneously).

• Transfer button transfers current call to another phone.

• Hold button puts your calls on hold.

• Speaker button turns the speakerphone on/off.

• Navigation buttons guide you easily through phone functions.

• The LCD panel shows call status, functions and other useful information.

• The status indicator displays the status of the phone using red, green, and

amber colours.

Dial (Keypad) Buttons

The dial buttons are used to dial digits [0]-[9], [*] and [#].

Programmable Buttons

ITP- and DS-5021D have 21 programmable buttons; ITP- and DS-5014D have 14 programmable buttons. You can program these buttons with frequently used functions, such as dialling a specific telephone number when pressed. Your system administrator will normally do this for you using system programming (MMCs). Programmable functions are described in Chapter 4. Ask the system administrator how your phone is set up if you’re not sure.

Buttons are assigned a number from 1 to 21 (or 1 to 14) beginning with the top row left-hand button and ending with the bottom row right-hand button. Each button also has an LED which can display one of three colours, red, amber or green, if the button is being used. (See Chapter 4 for a description of possible LED displays.)

Three buttons are pre-set to perform the following functions. They may be changed in programming but it is not recommended.

Message Button:

If a message waiting indication is left for you, this button’s LED flashes.

Call 1 and Call 2 Buttons:

These are essential in order to allow your phone to make and receive calls. Up to six Call buttons can be set on your phone. Your phone should have at least one Call key, but two are recommended. While the hold or conference functions are in use, the corresponding button’s LED flashes.

3-3

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