Samsung ITP-5012L User Manual

ITP-5012L

IP Phone

User Guide

CLASS B Digital device or Peripheral

This equipment has been tested a nd found to comply with the limits for a Class B di EN55022, and EN61000, Part 15 of the FCC Rules and Australian Standard AS/NZS3548.

These limits are desi harmful interference in a residential installation. This equipment

enerates, uses and can radiate radio frequency en ergy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turnin encoura following measures:

- Reorient or relocate the receiving antenn a .

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outl et on a circuit different from

- Consult the dealer or experienced radio TV technician for help.

ed to try to correct the interf erence by one or more of the

that to which the receiver is connected.

ital device, pursuant to International Standaards

ned to provide reasonable protection against

uarantee that interference will not occur in a

the equipment off and on, the user is

This manual contains the information, which is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co., Ltd.

TRADEMARKS

ITP-5012L is a registered trademark of SAMSUNG. Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies.

Please read this Guide before using the ITP-5012L IP phone, and follo w the instructions to use the ITP-5012L I P phone safely and correctly .

SAMSUNG reserves the right to change information contained in this guide for the system improvement, standardization and other technical reasons without prior notice. For further information on the updated manual, contact your Samsung Authorised reseller.

ABOUT THIS GUIDE

This is a User’s guide provides instructions for the use of Samsung’s latest ITP5012L large LCD IP Phone that can be used in conjuction with the Samsung Enterprise IP Solutions System. Please take the time to study this guide to become familiar with the operation of your ITP 5012L phone and the benefits this new IP technology can provide. Keep this guide handy. You may need to look up instructions for infrequently used features. Learning to use the power of the ITP 5012L phone will simplify your communication needs.

Conventions

The following conventions are used in this document to assist your understanding of and to get the most out of your Samsung ITP 5012L pphone.

iii

Warning Indicates a potentially hazardous situation, which if not avoided, could result in

serious injury or major damage to your ITP 5012L phone.

Caution

Indicates a potentially hazardous situation, which if not avoided, may result in

injury or damage to your ITP 50 12L phone t. It may also be used to alert against unsafe practices.

Note

Indicates additional information fo r refe re nce

SAFETY CONCERNS

For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation.

Symbols

Caution Indication of a general caution

Restriction Indication for a prohib i ted action when using the product

Instruction Indication for a required action

CAUTIONS

The ITP-5012L IP phone is supplied with a A C power adapter and this

adaptor must be used.

If an alternative power adapter is used for, the ITP-5012L IP phone this may

result in serious damage a nd vo ids the w arra nty.

Be careful not to connect the network LAN cable to the PC connector of

the ITP 5012L phone.

If the LAN network cable is connected to the PC connection port of the phone ,

both telephone and PC communication s will be lost.

Avoid placing objects containing water near the IP phone.

Do not put objects that contain water such as vases, cups, cosmetics , and

medicines, near the IP phone. Moisture in the IP phon e may cause fire and electric shocks.

Do not install the IP phone in the following locations:

- In direct sunlight or near a heater

- Areas of high humidity or flowing water

- Areas with temperature extremes or volatile changes in temperature.

-Dusty or dirty areas

Use a soft dry cloth to clean the IP phone. Do not use chemical solvents like wax, benzene, alcohol, thinner, mosquito spray,

aerosol, lubricant, and detergent to clean your ITP-5012L phone.

Do not separate, repair nor remodel the IP phone arbitrarily

If a repair is needed , please call your Auth orised Samsung Service Agent.

If items are missing or damagedf ound when you opened the phone package,

please contact your Authorised Samsung Reseller where you purcha se d the phone to ask for information.

TABLE OF CONTENTS

ABOUT THIS GUIDE.....................................................................................................iii

Conventions ......................................................................................................................iii

SAFETY CONCERNS.................................................................................................. iv

Symbols ........................................................................................................................... iv

Chapter1 Things You Should Know......................................................................... 1-1

Introduction to ITP-5012L ....................................................................................................1-1

Main Features ................................................................................................................ 1-1

Front Panel of the ITP-5012L...............................................................................................1-2

Dial Button...................................................................................................................... 1-2

Select Button..................................................................................................................1-3

Volume Button ............................................................................................................... 1-3

Screen Button ................................................................................................................1-3

Conference Button ......................................................................................................... 1-3

Transfer Button ..............................................................................................................1-3

Hold Button ....................................................................................................................1-4

Speaker Button ..............................................................................................................1-4

Navigation Button...........................................................................................................1-4

LCD Panel and Screen Configuration............................................................................ 1-6

Scroll Key .......................................................................................................................1-7

Microphone .................................................................................................................... 1-7

vii

Status Indicator .............................................................................................................. 1-7

Transfer/Hold/Speaker Button LED ...............................................................................1-7

Rear Panel of ITP-5012L .....................................................................................................1-8

Bottom Panel of ITP-5012L..................................................................................................1-9

Chapter2 Assembling ITP-5012L............................................................................. 2-1

Before you use the ITP-5012L .............................................................................................2-1

Checking the parts in the ITP-5012L package............................................................... 2-1

Installing the ITP-5012L.......................................................................................................2-2

Chapter 3 Getting Started........................................................................................3-1

Booting the ITP-5012L......................................................................................................... 3-1

Environment Setting Mode...................................................................................................3-2

Menu Structure .............................................................................................................. 3-3

Using the Buttons in Edit Mode...................................................................................... 3-5

Setting Environment ............................................................................................................3-6

Tel. Number Set/Modify .................................................................................................3-6

Network Set/Modify........................................................................................................ 3-6

Load & Upgrade Set/Modify........................................................................................... 3-9

Authentication Server Related Set/Modify ................................................................... 3-10

Completion of Settings.......................................................................................................3-11

Chapter 4 Basic Features........................................................................................ 4-1

Dialling from Recent Call Log ..............................................................................................4-1

Dialling from the Outgoing/Incoming Menu ..........................................................................4-2

Dialling Most Recent Outgoing/Incoming Number ...............................................................4-3

Speed Dialling .....................................................................................................................4-3

Calling through Speakerphone ............................................................................................4-3

viii

Calling through Handset ......................................................................................................4-4

Answering Calls...................................................................................................................4-5

Conference Calls .................................................................................................................4-6

Load Group .................................................................................................................... 4-7

Connecting Conference. ................................................................................................4-8

Screen Features ..................................................................................................................4-9

Dialling Directly from the AOM screen......................................................................... 4-10

Soft Menu..................................................................................................................... 4-12

Executive/Secretary...........................................................................................................4-13

Executive Status Display ............................................................................................. 4-13

Executive/Secretary Message .....................................................................................4-14

Message............................................................................................................................4-17

Leaving Messages ....................................................................................................... 4-17

Message Cancel ..........................................................................................................4-17

Confirming/ Returning/ Deleting Messages .................................................................4-18

Chapter 5 Soft Menus..............................................................................................5-1

Entering the Soft Menu screen ............................................................................................5-1

Menu Selection ..............................................................................................................5-2

Soft Menu.......................................................................................................................5-2

Last Redial................................................................................................................... ........5-3

Automatic Redial/Retry ..................................................................................................5-3

Save/Repeat........................................................................................................................5-3

Speed Dial ...........................................................................................................................5-5

Directory ..............................................................................................................................5-6

Universal Answer.................................................................................................................5-6

Page Pickup ......................................................................................................................5-10

SVMi Message ..................................................................................................................5-10

Page ..................................................................................................................................5-12

Internal Page................................................................................................................ 5-12

External Page .............................................................................................................. 5-13

All Page........................................................................................................................ 5-13

Call Park And Page......................................................................................................5-13

Do Not Disturb ...................................................................................................................5-14

Setting DND .................................................................................................................5-14

Cancelling DND ........................................................................................................... 5-14

Meet Me Page ...................................................................................................................5-15

Status Message.................................................................................................................5-16

In/Out Group......................................................................................................................5-17

OHVA BLOCK ...................................................................................................................5-17

Timer .................................................................................................................................5-18

Call Duration Timer ...................................................................................................... 5-18

Timer Function ............................................................................................................. 5-18

Chapter 6 Application Program Menus .................................................................... 6-1

About Main Menu.................................................................................................................6-1

How to Select an Item..........................................................................................................6-2

Using the PhoneBook ..........................................................................................................6-3

Searching a Telephone Number....................................................................................6-4

Querying and Dialling Recent Caller IDs .....................................................................6-17

Querying and Dialling Recent Called Numbers ........................................................... 6-19

Registering Telephone Numbers ................................................................................. 6-21

Editing Groups .............................................................................................................6-23

Deleting All Telephone Numbers ................................................................................. 6-25

Checking User’s Own Extension Number.................................................................... 6-26

Using the Electronic Note ............................................................................................6-27

Enabling a Wakeup Call...............................................................................................6-28

Setting an Alarm Clock ................................................................................................6-29

Managing a Schedule ..................................................................................................6-30

Using a Memo pad....................................................................................................... 6-35

Using a Calculator........................................................................................................6-38

Searching Time in Cities around the World .................................................................6-40

D-DAY Plus..................................................................................................................6-42

Unit Convert ................................................................................................................. 6-45

Message............................................................................................................................6-47

Received Message ...................................................................................................... 6-48

Sent Message ..............................................................................................................6-54

Text Message Box .......................................................................................................6-57

Setting Ring type/Volum ....................................................................................................6-60

Selecting Ring Type.....................................................................................................6-61

Setting the Ringer Volume ...........................................................................................6-62

Setting OffHook volume ............................................................................................... 6-63

Setting Handset Volume ..............................................................................................6-64

Setting Speaker Volume ..............................................................................................6-64

Setting Broadcast Volume ...........................................................................................6-65

Call forwarding...................................................................................................................6-66

Configuring the phone .......................................................................................................6-69

Changing a Password.................................................................................................. 6-70

Locking a Phone ..........................................................................................................6-71

Setting Answering Mode ..............................................................................................6-73

Setting Boss Answering Mode .....................................................................................6-75

Setting a Language...................................................................................................... 6-77

Setting the Method of CID Display...............................................................................6-78

Setting an Absent Message ......................................................................................... 6-80

Displaying Internal Calls ..............................................................................................6-82

Entering a User’s Name............................................................................................... 6-83

Annex A Additional Information .............................................................................. A-1

Absence Message Code and Message .............................................................................. A-1

Entering Characters............................................................................................................A-2

Selecting Entering Mode............................................................................................... A-2

Entering Characters ...................................................................................................... A-3

Supporting Samsung Network SYNC Program................................................................... A-5

List of Figures

Figure 1.1 Front Panel of the ITP-5012L .....................................................................1-2

Figure 1.2 Status Screen of the LCD Panel................................................................. 1-7

Figure 1.3 Rear Panel of the ITP-5012L...................................................................... 1-8

Figure 1.4 Bottom Panel of the ITP-5012L ..................................................................1-9

Figure 2.1 Components of the ITP-5012L Package ....................................................2-1

Figure 2.2 Connecting the Handset to the ITP-5012L .................................................2-2

Figure 2.3 Adding the Desk Support into the ITP-5012L............................................. 2-3

Figure 2.4 Connecting the LAN cable to the ITP-5012L.............................................. 2-3

Figure 2.5 Connecting PC to the ITP-5012L................................................................ 2-4

Figure 2.6 Connecting Power adapter to the ITP-5012L .............................................2-5

Figure 2.7 Connecting the Recording Device to the Phone ........................................2-6

Figure 4.1 Recent Call Log .......................................................................................... 4-1

Figure 4.2 PhoneBook .................................................................................................4-2

Figure 4.3 Call Receipt Message................................................................................. 4-5

Figure 4.4 Conference Group ...................................................................................... 4-6

Figure 4.5 Load Group................................................................................................. 4-7

Figure 4.6 Conference Connection Status .................................................................. 4-8

Figure 4.7 Basic Screen when using the Screen Button ............................................. 4-9

Figure 4.8 AOM screen................................................................................................ 4-9

Figure 4.9 Soft Menu screen...................................................................................... 4-10

Figure 4.10 Executive Status Display Screen ............................................................4-10

Figure 4.11 Executive Status Display ........................................................................ 4-13

Figure 4.12 Selecting Executive/Secretary Message Recipient................................. 4-14

Figure 4.13 Selecting Executive/Secretary Message ................................................. 4-15

Figure 4.14 Entering Executive/Secretary Message ..................................................4-15

Figure 5.1 Soft Menu screen........................................................................................ 5-1

Figure 6.1 Main Menu Screen of Applications.............................................................6-1

Figure 6.2 Selecting the [Phone Book] Menu .............................................................. 6-3

Figure 6.3 PhoneBook .................................................................................................6-3

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Figure 6.4 Selecting the [Search] Menu ......................................................................6-4

Figure 6.5 Sub-Menus of the [Search] Menu............................................................... 6-4

Figure 6.6 Selecting the [By speed dial #] Menu ......................................................... 6-5

Figure 6.7 Selecting the [By name] Menu.................................................................... 6-7

Figure 6.8 Checking Information on the Telephone Number....................................... 6-9

Figure 6.9 Selecting the [By phone number] Menu ...................................................6-10

Figure 6.10 Selecting [By group] Menu ......................................................................6-13

Figure 6.11 Group List ................................................................................................6-13

Figure 6.12 Checking Information on a Telephone Number....................................... 6-14

Figure 6.13 Selecting the [By time] Menu................................................................... 6-15

Figure 6.14 Searching a Telephone Number By Time ...............................................6-15

Figure 6.15 Checking Information on a Telephone Number....................................... 6-16

Figure 6.16 Selecting the [Outgoing] Menu ................................................................6-17

Figure 6.17 Recent Outgoing Calls.............................................................................6-17

Figure 6.18 Checking Information on Outgoing Calls................................................. 6-18

Figure 6.19 Selecting the [Incoming] Menu ................................................................6-19

Figure 6.20 Recent Incoming Calls.............................................................................6-19

Figure 6.21 Checking Information on the Number of Incoming Calls ......................... 6-20

Figure 6.22 Selecting the [New number] Menu ..........................................................6-21

Figure 6.23 Entering Characters in the New Number Items....................................... 6-22

Figure 6.24 Selecting the [Edit Group] Menu.............................................................. 6-23

Figure 6.25 Group List ................................................................................................6-24

Figure 6.26 Selecting the [Delete all] Menu................................................................ 6-25

Figure 6.27 Selecting the [My own number] Menu ..................................................... 6-26

Figure 6.28 Checking the [My own number] ...............................................................6-26

Figure 6.29 Selecting the [E-Diary] Menu................................................................... 6-27

Figure 6.30 Sub-Menus of the [E-Diary] Menu ........................................................... 6-27

Figure 6.31 Selecting the [Wakeup call] Menu ........................................................... 6-28

Figure 6.32 Setting a Wakeup Call ............................................................................. 6-28

Figure 6.33 Selecting the [Alarm] Menu .....................................................................6-29

Figure 6.34 Setting an Alarm Clock ............................................................................ 6-29

Figure 6.35 Selecting the [Daily planner] Menu..........................................................6-30

Figure 6.36 Specifying Dates to be Registered .......................................................... 6-31

Figure 6.37 Schedule Setting...................................................................................... 6-31

Figure 6.38 Selecting the [Daily planner] Menu..........................................................6-32

Figure 6.39 Selecting the Schedule of Registered Dates........................................... 6-32

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Figure 6.40 Selecting the [Daily planner] Menu..........................................................6-33

Figure 6.41 Selecting the Schedule to be Deleted. ....................................................6-34

Figure 6.42 Selecting the [Memo pad] Menu..............................................................6-35

Figure 6.43 Entering Notes.........................................................................................6-35

Figure 6.44 Selecting the [Memo pad] Menu..............................................................6-36

Figure 6.45 Memo List ................................................................................................6-36

Figure 6.46 Selecting the [Calculator] Menu............................................................... 6-38

Figure 6.47 Calculator.................................................................................................6-38

Figure 6.48 Selecting the [World Time] Menu ............................................................6-40

Figure 6.49 Checking World Time ..............................................................................6-40

Figure 6.50 Selecting the [D-Day Plus] Menu............................................................. 6-42

Figure 6.51 D-Day Search List.................................................................................... 6-42

Figure 6.52 D-Day Date Entry..................................................................................... 6-43

Figure 6.53 D-Day Add ...............................................................................................6-43

Figure 6.54 D-Day Search Item .................................................................................. 6-44

Figure 6.55 Selecting the [Unit Convert] Menu...........................................................6-45

Figure 6.56 Sub Menus of [Unit Convert] Menu .........................................................6-45

Figure 6.57 Unit Selection Screen .............................................................................. 6-46

Figure 6.58 Unit Conversion Result Screen ..............................................................6-46

Figure 6.59 Selecting [Message] Menu ......................................................................6-47

Figure 6.60 Text Message Main Screen..................................................................... 6-47

Figure 6.61 Selecting [Received] Menu...................................................................... 6-48

Figure 6.62 Received Message Box........................................................................... 6-48

Figure 6.63 Received Text Message Box................................................................... 6-49

Figure 6.64 Confirm Message..................................................................................... 6-50

Figure 6.65 Notice Interval.......................................................................................... 6-51

Figure 6.66 Notice Sound Selection ...........................................................................6-52

Figure 6.67 Message Display Screen......................................................................... 6-53

Figure 6.68 Selecting the [Sent] Menu .......................................................................6-54

Figure 6.69 Sent Message Box .................................................................................. 6-54

Figure 6.70 Write New Message ................................................................................ 6-55

Figure 6.71 Draft ......................................................................................................... 6-56

Figure 6.72 Sent Message Box .................................................................................. 6-57

Figure 6.73 Selecting the [Draft] Menu ....................................................................... 6-58

Figure 6.74 Draft ......................................................................................................... 6-58

Figure 6.75 Selecting the [Volume] Menu................................................................... 6-60

xiv

Figure 6.76 Sub Menus of [Sound/Volume] Menu......................................................6-60

Figure 6.77 Selecting the [Ring Type] Menu ..............................................................6-61

Figure 6.78 Setting the Ring Type (Melody) ...............................................................6-61

Figure 6.79 Selecting [Ringer Volume] Menu .............................................................6-62

Figure 6.80 Setting the Ringer Volume....................................................................... 6-62

Figure 6.81 Selecting the [OffHook Volume] Menu ....................................................6-63

Figure 6.82 Setting the OffHook Volume .................................................................... 6-63

Figure 6.83 Selecting the [Handset Volume] Menu .................................................... 6-64

Figure 6.84 Setting the Handset Volume.................................................................... 6-64

Figure 6.85 Selecting [Speaker Volume] Menu .......................................................... 6-65

Figure 6.86 Setting the Speaker Volume.................................................................... 6-65

Figure 6.87 Selecting the [Broadcast Volume] ...........................................................6-66

Figure 6.88 Setting the Broadcast Volume ................................................................. 6-66

Figure 6.89 Selecting the [Forward] Menu.................................................................. 6-67

Figure 6.90 Setting the Call Forwarding .....................................................................6-67

Figure 6.91 Selecting the [Config] Menu ....................................................................6-69

Figure 6.92 Sub Menus of [Config] Menu ...................................................................6-69

Figure 6.93 Selecting the [Password] Menu ...............................................................6-70

Figure 6.94 Entering Password................................................................................... 6-70

Figure 6.95 Selecting the [Lock] Menu .......................................................................6-71

Figure 6.96 List of Phone Lock ................................................................................... 6-72

Figure 6.97 Selecting the [Answering Mode] Menu....................................................6-73

Figure 6.98 Specifying Answering Mode ....................................................................6-73

Figure 6.99 Selecting the [Boss Answering] Menu.....................................................6-75

Figure 6.100 Setting Boss Answering Mode................................................................6-75

Figure 6.101 Selecting the [LANGUAGE] Menu..........................................................6-77

Figure 6.102 Setting a LANGUAGE ............................................................................6-77

Figure 6.103 Selecting the [CID Display] Menu...........................................................6-78

Figure 6.104 Setting CID Display Mode ......................................................................6-79

Figure 6.105 Selecting the [Absent Msg.] Menu..........................................................6-80

Figure 6.106 Setting an Absent Message.................................................................... 6-80

Figure 6.107 Entering an Absent Message .................................................................6-81

Figure 6.108 Selecting the [Internal call] Menu ...........................................................6-82

Figure 6.109 Specifying Internal Call Display Mode....................................................6-82

Figure 6.110 Selecting the [My Name] Menu ..............................................................6-83

Figure 6.111 Entering My Name.................................................................................. 6-83

List of Tables

Table 1.1 Status Indicator ............................................................................................ 1-7

Table 3.1 Usage of Buttons Used for Editing............................................................... 3-5

Table A.1 List of Absence Messages ......................................................................... A-1

Table A.2 Location of Alphabet Letters on Dial Buttons ............................................. A-3

Chapter1 Things You Should Know

In this chapter, the ITP-5012L IP Phone is briefly introduced and the shape, name and features of each part of ITP-5012L are carefully described.

Introduction to ITP-5012L Phone

The ITP-5012L IP phone represents a new era for voice and date communications.The ITP 5012L uses Internet Protocol (IP) to send/receive voice and data. For voice communication, the ITP-5012L IP phone uses your existing data network connection in your home or office. There is no need for a separate telephone connection reducing your communication infrastructure costs.The ITP5012L IP phone has a large LCD that simplifies access to important information and features using the navigation buttons.

Main Features

1-1

♦ The ITP-5012L IP phone has a total of 12 Select buttons associated with the

LCD panel. To access the information or feature displayed on LCD panel, simply press the related Select button next to the LCD panel.

♦ ♦ Samsung Enterprise IP Solution systems provide a number of convenient

features, such as call forwarding , caller ID, paging, voice and text messaging, DND, call pickup, and speed dial functions. The ITP 5012L phone allows the user to access most of these features using the Select buttons.. Each IPT 5012L phone can be tailored to each user’s individual requirements

♦ ♦ The IP phone, in additon to the dial buttons, has a number of dedicated

function buttons such as: volume control buttons; , a conference button used to make conference calls; a transfer button to transfer callers to another phone user;a hold button that places the current caller on hold; and a speaker button which allows you to speak to your callers with your hands free. Also, the IP phone has navigation buttons that guide you in the use specific ITP 5012L phone functions, such as the Phonebook, electronic diary, Text messaging, volume control, call forwarding, and executive/ secretary hot line functions. In addition, there is the screen button to change the screen mode and a scroll key

1-2

Chapter 1 Things You Should Know

to scroll between the various functions on the LCD panel.

♦ ♦ The ITP 5012L phone has a phone status indicator to allow you to see the

status of your phone when away from your desk. It indicates such things as received messages, incoming calls and recalling calls.Icons on the LCD panel also clearly indicate what options are set on the phone and presents the call status and other information.

Front Panel of the ITP-5012L

The name and features of each part of ITP-5012L IP phone will be given in detail below.

Select buttons (6)

Status Indicator

Scroll Button

Navigation Button

Microphone

Conference

Transfer Button

Volume Button

Screen Button

LCD Panel

Select buttons (6)

Dial Button

Speaker Button

Hold Button

Figure 1.1 Front Panel of the ITP-5012L

Dial Button

The dial buttons are used to enter numbers and alpha characters. They are composed of [0]-[9] digits, as well as the [*] and [#] buttons. Alphabet characters can also be entered usingthe dial buttons. For convenienceyou can make a call to one of your phonebook speed dial number by pressing the related dial button for

more than 2 seconds.

Select Button

A total of 12 Select buttons are positioned on the left and right side of LCD panel: 6 Select buttons on each side of LCD panel. To select a specific item on the LCD panel, the users can simply press the Select button next to that item.

Volume Button

The volume button is used to adjust the volume of the handset, speakerphone, ringer, background music and page announcements. The [u] button lowers the sound volume and the [t] button increase the sound volume.

Screen Button

The ITP-5012L IP phone has a number of screens of information including, the Idle screen, Programmable features screen and Fixed features screen. The Screen button is used to select the required screen.

1-3

Conference Button

This button is used to make a conference call among a group of up to 5 people , including the user. If this button is presse d in idle mode, the setup screen for a conference call will appear on the LCD panel. The conference participants phone numbers can be entered directly .

Transfer Button

Pressing the Transfer button during a call will cause the setup screen for call transfer appears on the LCD panel. This button is used in the following cases:

♦ When transferring the current call to another extension user or external party. ♦ To toggle between the caller and another extension user when making an

inquiry call.

1-4

Chapter 1 Things You Should Know

Hold Button

The hold button is used to place a call on hold .

Speaker Button

This is used to make a call or speak on the phone without lifting the handset. The user can answer the phone using the speakerphone by pressing the [Send] button. To change from the telephone handset to the speakerphone during a call, press the [Speaker] button and put the replace the handset.

Navigation Buttons

This Navigation buttons help the user easily use various features of the ITP 5012L phone.

Menu Button

This button displays the main phone menu, which is configured in using icons, for the various functions available to the user, When using the phones menu system pressing this button in a menu will display further menu options..

Send Button

The Send button is used to answer and make calls. After dialling the required party’s phone number with the dial buttons, pressing the Send button makes the call. Pressing the Send button in the in the ringing state will answer the call, in idle state it will allow the user to check recently received or called numbers . Also, if this button is pressed for more than 2 seconds, the last external call can be redialled.

Enter Button

This button is used to select a highlighted feature or to save information programmed in the phone’s menu system.

1-5

Direction buttons

These buttons are used to navigate through the menu items or to move the cursor when editing characters (entering or cancelling) on the LCD panel.

♦ [ ] Button

In the idle condition press this button to access the Phone menu. This button is also used to move the cursor upward in the menu mode or to move to the previous item from the currently displayed item.

♦ [ ] Button

In the idle condition press this button to access the phones Ring tone and Volume menu. This button is also used to move the cursor downward in the menu mode or to move to the next item from the currently displayed item.

♦ [ ] Button

In the idle condition press this button to access the Text Message Menu . This button is also used to move the cursor to the left in the menu mode.

♦ [ ] Button

In the idle condition press this button to access the phones PhoneBook menu.

This button is used to move the cursor to the right in the menu mode.

End Button

This button is used to disconnect a call after a conversation or return to the last idle screen when using in the phones menu system.

Cancel Button

This button is used to erase any characters or numbers entered using the dial buttons, or to move to the previous menu screen when using the phones menu system.

1-6

Chapter 1 Things You Should Know

LCD Panel and Screen Configuration

The LCD panel of ITP-5012L is a graphic LCD supported by 16 gray colors with a total pixel size of 320 x 240. This can display all alphabet letters and numbers. On the LCD panel, the call process and progress status will be displayed, as well as the features available in menu mode. The LCD of ITP-5012L is configured in two sections: the status section at the top of the LCD shows using icons alarms, messages, answer mode, network connection, executive-secretary hot line, etc. and the main section of the screen displays various program processes and their results.

Status Icons

♦ : Executive-Secretary ♦ : Forward ♦ : Call Back ♦ : Answer Mode ♦ : Do Not Disturb (DND) ♦

: Headset

♦ : Group Listen ♦ : Mute ♦ : Alarm ♦ : Message ♦ : Network Connection

Figure 1.2 Status Screen of the LCD Panel

Scroll Key

Can be used as an alternative to the Navigation button to to quickly move between the items displayed in the phone menu system..

Microphone

At the right of the speaker button, there is a microphone that looks like a small hole. This allows users to can speak to there callers in speakerphone mode . To do so, press the speaker button first.

Status Indicator

The status indicator is positioned in the upper right hand corner of the LCD panel. The indicator shows the IP phone status in 3 colors, red, pink and blue.

Ta ble 1.1 S tatus Indicator

1-7

Features Status of LCD Indicators

Busy/Off-Hook Steady red. Station Ring Flashing red slowly. Trunk. Ring Flashing blue slowly. Recall Ring Flashing blue rapidly. Message Camp On Flashing red. Do Not Disturb Fast flashing red with in 1 -sec ond inte r val.

Transfer/Hold/Speaker Button LED

The [Transfer] button, [Hold] button, and [Speaker] button have a LED indicator that displays a red LED whenever any of those buttons is pressed or according to the phone status. Refer below .

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Chapter 1 Things You Should Know

Rear Panel of ITP-5012L

On the rear panel of ITP-5012L phone, there are the power connection jack, PC connection jack and LAN connection jack.

LAN Connection Jack

PC Connection Jack

Power Connection Jack

Figure 1.3 Rear Panel of the ITP-5012L

The ITP-5012L IP phone is supplied with a A C power adapter and this

adaptor must be used.

If an alternative power adapter is used for, the ITP-5012L IP phone this may

result in serious damage a nd vo ids the w arra nty.

Bottom Panel of ITP-5012L

On the bottom of ITP-5012L IP phone, there are the handset cord jack and line-out jack for connection to a recording device.

Recording device connection jack

Handset connection jack

Figure 1.4 Bottom Panel of the ITP-5012L

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To the recording device line-out jack, any general recording device can be

connected. The users can connect a tape recorder to record any te lep hone conversation.

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Chapter 1 Things You Should Know

(This page intentionally left blank.)

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Chapter2 Assembling ITP-5012L

This chapter explains how to install the ITP-5012L IP phone.

Before you use the ITP-5012L

Before using the ITP-5012L IP phone, the user must check each component inside the package first and then put them together carefully.

Checking the parts in the ITP-5012L package

After purchasing the ITP-5012L IP phone, the user must check if the package box includes the following items: ♦

2-1

Handset

LAN cable

If any of the parts explained above is missin g , p lease contact your Authorised

ITP-5012L

Power adapter

Figure 2.1 Components of the ITP-5012L Package

Samsung reseller.

Phone support

User guide

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Chapter2 Assembling ITP-5012L IP Phone

Installing the ITP-5012L

Install the ITP-5012L IP phone in the following order:

1. First, connect the handset to the handset connection jack at the bottom of the IP phone.

Figure 2. 2 C on n e c t in g t he Handset to the ITP-5012L

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2. To add the phone support to the ITP-5012L IP phone, insert the support into the left/right holes that are located in the upper section of the bottom panel.

Figure 2.3 Adding the Desk Support int o the ITP-5012L

3. Connect one end of the LAN cable (Disconnect it from PC first while the other end is still connected to the data network socket) to the LAN connection jack at the rear of the ITP-5012L IP phone.

Data Network

Figure 2 .4 C on n e c t i n g t he LAN cabl e to the ITP-5012L

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Chapter2 Assembling ITP-5012L IP Phone

4. Connect the new LAN cable provided with the phone to the PC network card and connect the other end to the PC connection jack at the rear of the ITP5012L IP phone.

Figure 2.5 Connecti n g PC to the ITP-5012L

Be careful not to connect the network LAN cable to the PC connector of

the ITP 5012L phone.

If the LAN network cable is connected to the PC connection port of the phone ,

both telephone and PC communication s will be lost.

5. Connect the power adapter. At the rear of ITP-5012L IP phone, there is the power connection jack for connection to the power adapter. Connect the power adapter to that power connection jack and connect the plug into the wall socket.The ITP-5012L IP phone will automatically starts booting.

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Figure 2. 6 C on necting Po wer adapter to the ITP-5012L

The ITP-5012L IP phone is supplied with a A C power adapter and this

adaptor must be used.

If an alternative power adapter is used for, the ITP-5012L IP phone this may

result in serious damage a nd vo ids the w arra nty.

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Chapter2 Assembling ITP-5012L IP Phone

6. To connect any recording device to the ITP-5012L IP phone, the user must connect it to the REC connection jack at the bottom of the IP phone.

Figure 2.7 Connecting the Recording Device to the Phone

Chapter 3 Getting Started

This chapter explains how to set up the user environment for the ITP-5012L IP phone.

Booting the ITP-5012L

To set the environment parameters, press and hold the Menu button while you turn on the pwer to the ITP5012L phone. As soon as the ITP-5012L IP phone is connected to the power supply, the phone boots up and the LCD panel shows the following messgage:

Setup (1/6)

1.Infomation

2.Network

3.Load & Upgrade 4 System

54.Server

6.Exit

3-1

On the screen, the ‘Setup (1/6)’ part will be displayed and the currently selected

item will be reversed into a lighter co lo r. This applies to the entire menu as shown in the figure above.

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Chapter3 Getting Started

Environment Setting Mode

When the ITP-5012L IP phone is installed for the first time or the system settings are changed, the phone settings must be modified to match your data network environmentt. If there is no current settings when booting the phone or if the system is not correctly connected, the phone enters in the environment setting mode so that the users can check and modify the setting status. To enter the environmen t setting mode, press the [menu] button from the navigation buttons as soon as the ITP-5012L IP phone is connected to the power supply .

In the environment setting mode, the LCD panel shows the following messages:

Setup (1/6)

1.Infomation

2.Network

3.Load & Upgrade

4.System

5.Server

6.Exit

At this time, the user can move to each menu item by using the navigation buttons or [1]~[9] dial buttons of the ITP-5012L IP phone.

♦ Up/down navigation buttons: Used when moving upward/downward between

menu items .

♦ Left/right navigation buttons: If there is a sub menu, move to the sub menu

and if a menu is at the last line, that menu will be executed.

♦ [0]~[9] dial buttons: Can be used to select a menu by number

♦ [Enter] button: Used toenter a sub menu or to save and close the modifications

to the selected sub menu.

♦ [Menu] button: Used to enter the initial Setup menu on powering up the

phone.

♦ [End] Button: Used to return to the previous menu from the current menu or

when cancelling the modifications made.

Menu Structure

The environment setting menu is configured as the following structure:

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3-4

Chapter3 Getting Started

1. Information

--- 1.Version

2.Network

3.Load Option

4.MAC address (* No.3 will be indicated only when Manual IP is selected in the

Network/Mode menu)

2. Network

--- 1. Mode

2. IP

3. Netmask

4. Gateway

(* No.2~5 will be indicated only when Manual IP Mode is selected in the Network/Mod e menu)

3.Load & Upgrade

--- 1. Load Option

2. Upgrade Program

3. Upgrade Bootrom

4. Format

4. System

1. Password

5. Server

--- 1. Server IP

2. ID

3. Password

6.Exit

Using the Buttons in Edit Mode

In Edit mode for each menu, the LCD panel shows a cursor.The user can edit the setting by using [0]~[9] dial buttons and [*] dial button. The buttons used for editing and their features are summarized in the following table.

Ta ble 3.1 Nav igation Buttons Used for Editing

Button Features

Left/Right buttons To move a cursor or to erase what is entered. [Enter] button To save the current setting and end setting. [End] button To cancel the current setting and end setting. [*] dial button To enter (.) [0] ~ [9] dial buttons To enter numbers

3-5

Refer to ‘Chapter 1’ for the lo ca tion of each button on the phone.

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Chapter3 Getting Started

Setting Environment

Select each menu for environment setting, set the user-friendly environment for the ITP-5012L IP phone.

Tel. Number Set/Modify

The phone numbers shall not be set up separately on the phone. Enter ID and password of the server below to register the phone.

Network Set/Modify

From the Setup menu, ‘2.Network’ is used to set or modify the network environment. After selecting the ‘2.Network’ menu from the LCD panel to the following sub menu and options will be displayed:

Network (1/4)

1.Mode

2. IP

3. Netmask

4. Gateway

After selecting ‘1.Mode’ and moving to its sub menu, the LCD panel will show the following options:

Mode (1/3)

1. Manual IP

2. DHCP

3. PPPoE

♦ If ‘1.Manual IP’ is selected, the user can directly enter the IP address, subnet

mask, and gateway value.

♦ If ‘2.DHCP’ is selected, the IP address, subnet mask, and gateway value will

be set to the default values automatically.

♦

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♦ If 3 PPPoE is selected ??????????????

Setting IP Manually

If ‘1.Manual IP’ is selected in Mode, sub menu 2 to 4 will be displayed on the LCD panel.

Network (2/4)

1.Mode

2.IP

3.Netmask

4.Gateway

The user may directly enter the IP address, subnet mask, and gateway, address as follows:

♦ If the ‘2.IP’ menu is selected, the LCD panel will show the following message

and the user can enter the ITP phone’s IP address.

* Input IP Address xxx.xxx.xxx.xxx

Check if there is any currently saved IP address of the phone on the LCD panel. If the IP address has not been set, the LCD panel shows nothing. The user can enter the IP address by using the dial buttons and [*] button to enter ‘.’. After the correct IP address has been entered press the [Enter] button to save the setting.

♦ If the ‘3.Netmask’ menu is selected, the LCD panel will show the following

message and the user can enter a new Netmask IP address.

* Input Netmask xxx.xxx.xxx.xxx

Check if there is any currently saved subnet mask address of the phone on the LCD panel. If the subnet mask address has not been set, the LCD panel will show nothing. Enter the Netmask using the dial buttons and [*] button to enter ‘.’. After

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Chapter3 Getting Started

the correct subnet mask has been entered press the [Enter] button to save the setting. ♦ If the ‘4.Gateway’ menu is selected, the LCD panel will show the following

message and the user can enter a new gateway address.

* Input Def. Gateway xxx.xxx.xxx.xxx

The user can check if there is any gateway IP address currently saved on the LCD panel. If the gateway IP address has not been set, the LCD panel will show nothing. Use the dial buttons to enter the Gateway IP Address and the [*] button to enter ‘.’. After the correct gateway IP address has been entered press the [Enter] button to save the setting.

, If ‘2.DHCP’ is selected from the ‘1.Mode’ menu the ‘IP’, ’Netmask’, and ‘Gateway’

options, will not be displayed on the LCD panel.

3-9

Load & Upgrade Set/Modify

In the Network menu, ‘3.Load & Upgrade’ menu is used to set or modify the environment mode and upgrading of the ITP phones software. The user must confirm the appropriate settings from their system Administrator prior tousing this menu. After selecting ‘3.Load & Upgrade’ me nu on the LCD panel the following sub menu will be displayed:

Load & Upgrade (1/4)

1.Load Option

2.Upgrade Program

3.Upgrade Bootrom

4.Format

♦ Selecting ‘1.Load Option’ menu and its sub menu will be displayed. Ththe

user can select ‘1.File System’. to load the software program saved in the flash memory or 2. TFTP down run to program the IP address of the TFTP server to be used to upgrade the ITP phone software. Consult your system administrator before trying to Upgrade your ITP phone software.

The file system here means the flash file system existing in the flash memory of

the ITP phone. If ‘2.tftp server’ is selected from the sub menus, the program saved in the flash memory doesn’t operate. In stead, the progra m existin g in the TFTP server will be downloaded to the RAM of the ITP Phone. Therefore, the user must use the TFTP server and set its IP address to upgrade the current software on the ITP phone.

Use the dial buttons to enter the TFTP server IP Address and the [*] button to enter ‘.’. After the

correct TFTP Server IP address has been ente red press the [En ter] button to save the setting.

♦ The ‘2.Upgrade Program’ menu is used to upgrade the ITP software programs.

Set the IP address of TFTP server that the user wants to upgrade and then press the [Enter] button

♦ The ‘3.Upgrade Bootrom’ menu is used to upgrade the ITP Phone’s Bootrom.

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Chapter3 Getting Started

Set the IP address of TFTP server that the user wants to upgrade and then press the [Enter] button.

♦ The ‘4.Format’ menu is used to dele te the current program values or its

relevant flash information.

Authentication Server Related Set/Modify

From the Setup menu, ‘5.Server’ menu is used to set or modify the associated values of the authentication server which in this case is the IP address of the OfficeServ system. After selecting ‘5.Server’ to the following sub menu will be displayed.

Server (1/3)

1.Server IP

2.ID

3.Password

♦ The ‘1.Server IP’ menu is used to set or modify the IP address of the

authentication server. If moved to its sub menu, the LCD panel will show the following message:

* Input ServerIP xxx.xxx.xxx.xxx

Check if there is any currently saved IP address for the authentication server on the LCD panel. If IP address has not been set, the LCD panel will show nothing. The user can enter the server IP address by using the dial buttons and [*] button to enter ‘.’.To save the setting by pressing the [Enter] button.

♦ ‘2. ID’ and ‘3. Password’ are the user information to access to the server.

* ID SAMSUNG

* Input Password *********

The ID can be a maximum of 16 letters. Both letters and numbers can be used. The Password can be a maximum of 8 numbers only. When entering numbers, they appear as asterisks (*) on the screen. The user shall set the correct ID and password to use the phone and it is recommended that you ask your system administrator of OfficeServ system for an appropriate ID and password before setting this option.

Completion of Settings

After completing setup for your environment, select ‘1.Information’ from the main setup menu to check the setting status. Select the ‘6.Exit’ and then the new setting values will be saved. The ITP-5012L IP phone will start rebooting automatically on exit.

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Chapter 4 Basic Features

This chapter describes the various calling features.

Please take the time to understand the use of vario us bu ttons o f th e ITP-5012L IP

phone before using the phone. Refer to ‘Chapter 1’ of this manual, which describes the various buttons of the ITP-5012L IP phone.

Dialling from Recent Call Log

1. Press the [Send] button briefly when the phone is idleand you can view outgoing calls you have made in the Recent Call Log, Pressed and hold this button for about 2 seconds, to redial the last number dialled.

2. Up to 60 numbers that were recently sent or received are displayed in the order dialled.

4-1

Figure 4.1 Recent Call Log

3. Place the cursor on the desired item by pressing the Select button or the direction button.

4..

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Chapter4 Basic Features

Press the [Send] button to connect to the number of the selected item, or alternatively, Press the [Enter] button to view the detailed information associated with the call selected including the parties name, if available, time of the call, and call duration time. After viewing the inf orma tion, press the [Send] button to dial the number of the selected item.

5. This will automatically make the call through the speakerphone. You can switch from the speakerphone to the handset by lifting the handset.

Dialling from the Outgoing/Incoming Menu

Up to 30 incoming or outgoing numbers can be viewed and dialled using the

Outgoing or incoming number menus in your ITP 50012L phonebook.

1. Press the [Menu] button with the idle screen of the phone displayed, and select the PhoneBook icon.

Figure 4.2 PhoneBook

2. Select the Outgoing or Incoming menu of PhoneBook.

3. Up to 30 numbers listed in the selected menu are displayed.

4. Place the cursor on the desired number by pressing the Select button or the direction buttons.

5. Press the [Send] button to connect to the number of the selected item, or

alternatively, Press the [Enter] button to view the detailed information associated with the call selected including the parties name, if available, time of the call, and call duration time. After viewing the inf orma tion, press the [Send] button to dial the number of the selected item.

6. This will automatically make the call through the speakerphone. You can switch from the speakerphone to the handset by lifting the handset.

Speed Dialling

The telephone numbers stored in the ITP-5012L IP phone are assigned to each speed dial number. The user can personally assign the speed dial number, otherwise the speed dial number will be assigned automatically.

1. Press and hold the speed dial number of the desired telephone number with the initial screen of the phone displayed.

2. When the speed dial number consists of more than two digits, briefly press the digit or digits other than the last digit, and press and hold the last digit.

3. The user can make a call through the speakerphone. User can switch from the speakerphone to the handset by lifting the handset.

4-3

Calling through Speakerphone

1. Press the [Speaker] button with the idle screen of the phone displayed.

2. The phone number entry screen is displayed. Press the [uVolumet] button to adjust the speaker volume.

3. Enter the desired number, and press the [Send] button to connect the call through the speakerphone. The user can switch from the speakerphone to the

4-4

Chapter4 Basic Features

handset by lifting the handset.

To make a call from the Recent Call Log, press the [Send] button, and follow the

procedure of “ Dialling from Recent Call Log”. You can make a call by pressing the speed dial number with th e phone number entry screen displayed.

Calling through Handset

1. Lift the handset with the idle screen of the phone displayed.

2. W ith the phone number entry screen displayed, press the [uVolumet] button to adjust the speaker volume.

3. Enter the desired number, and press the [Send] button. Upon connection, speak through the handset. Press the [Speaker] button and replace the handset to switch to the speakerphone.

To make a call from Recent Call Log, press the [Send] button, and follow the

procedure of “Dialling from Recent Call Log”.

Answering Calls

1. When a call arrives, a call receipt message will be displayed on the LCD panel as shown in the figure below .

2. Press the [uVolumet] button to adjust the volume of the ringer.

3. Press the [Send] button to answer the call using the speakerphone. While talking using the speakerphone, you can switch from the speakerphone to the handset by lifting the handset.

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Figure 4.3 Call Receipt Message

4-6

Chapter4 Basic Features

Conference Calls

The Conference feature supports up to 5 parties (Intercom & external trunk.lines), including yourself To setup a conference press the [Conference] button and the Conference screen will be displayed as shown below.

♦ Enter the phone numbers of the parties you wish to conference with followed

by [Enter]. Use the navigation UP/DOWN keys to move the cursor between the entry boxes and options, or

♦ Press the [Group] button and select the group from the address book, or

directly enter the group number.

Figure 4.4 Conference Group

Conference Groups

With the [Conference] screen displayed, press the [Group] button to display the Group screen as shown below .

Figure 4.5 Conference Group

To add a Conference Group ♦ In the [Conference] screen enter the required conference members pressing

after eeach member has been added

♦ Press the [Group] key and place the cursor on a free group block and press the

[Menu] key.

♦ Select the save option with the cursor and press [Enter] or dial 2. ♦ Enter the Group name and press the [Enter] to save the group name.

To delete a Conference Group

♦ Place the cursor on the desired group and press the [Menu] key. ♦ Place the cursor on the Delete option and press the [Enter] button to delete a

groupor dial 3 to delete the group.

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Chapter4 Basic Features

Connecting Conference.

After selecting or directly entering the conference group, press the [Send All] button to attempt ‘conference connection’.

To save the conference members as a Conference group

♦ With the [Conference Connection Status] screen displayed, press the [Group]

button.

♦ Select a free Conference group and press [Menu] followed by [Save]. ♦ Enter the Conference Group name and then press [Enter] to save. ♦ To return to the Connection Status screen press [Cancel].

Note: This diagram needs to Changed to correctly show Status, currently shows Connected member

Group members not connected

Figure 4.6 Conference Connection Status

♦ Connections to the numbers who were not connected can be reattempted by

pressing the [Sending] button.

♦ Press the [Delete] button to drop a connected participant during the conference

call. This member can be added to the conference again by pressing the [Sending] key.

Screen Features

The ITP-5012L IP phone offers a number of additional convenience features with the OfficeServ system. Press the [Screen] button with the idle screen of the phone displayed. The basic screen (calendar image), Programmable Feature key screen, Fixed Feature Menu screen, and the Executive status display screen are displayed consecutively.

Figure 4.7 Basic Screen when using the Screen Button

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Figure 4.8 Programmable Feature screen

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Chapter4 Basic Features

Figure 4.9 Fixed Feature screen.

Figure 4.10 Executive Status Display Screen

Dialling Directly from the Programmable Feature Key screen

You can use the features programmed by your System Administrator or Easysetby simply pressing the [Select] key. The feat ures available include, speed dial keys, Direct Station Select (DSS)keys for other extension users as well as other OfficeServ system features

♦ Press the [Screen] button until the Programmable Feature Key screen is

displayed.

♦ ♦ Use the scroll key or the screen UP/DOWN keys to locate the party you wish

4-11

to call

♦ You can connect to the selected number by pressing the [Select] button beside

the intercom or speed dial name or number.

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Chapter4 Basic Features

Fixed Feature Key Menu

Press the [Screen] button until the Fixed Feature Menu is displayed on the screen. With the Fixed Feature Menu screen displayed, you can use the convenient features shown below by pressing the associated [Select] button.

♦ LAST REDIAL ♦ SPEED DIAL ♦ SAVE/REPEAT ♦ ♦ DIRECTORY ♦ PAGE ♦ ♦ PAGE PICKUP ♦ MEET ME PAGE ♦ DIR. PICKUP ♦ VM MESSAGE ♦ STN MESSAGE ♦ HOLD PICKUP ♦ ♦ ♦ UNIV. ANSWER ♦ DND ♦ STATUS MSG ♦ IN/OUT GROUP ♦ OHVA BLOCK ♦ TIMER???????

‘Chapter 5’ of this manual details the procedures for each feature.

Executive/Secretary

The user can set the status display feature and the message feature in the phone where the Executive/secretary feature has been set. The user can use Executive/Secretary features only in the phone where the Executive/secretary feature is programmed. Refer to your System Administrator if you are unsure whether you have access to this feature.

Executive Status Display

The secretary can conveniently set the status of the executive.

1. Press the [Screen] button until the Executive status is displayed on the screen.

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Figure 4.11 Executive Status Display

2. Set the executive status appropriate to each situation by pressing [Select] button of the corresponding Executive.

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Chapter4 Basic Features

Executive/Secretary Message

Messages that are frequently used can be set and used conveniently.

1. Press the [EXE/SECR MSG] button among the Select buttons of the Soft Screen.

2. This brings up a screen asking the user to select where to send the message. This screen is not displayed when there is only one executive or secretary. Select the check box of the desired recipient by pressing the Select button on the left side of the screen. Up to four recipients can be selected. Press the [Enter] button.

Figure 4.12 Selecting Executive/Secreta ry Me ssage Rec ipie nt

3. After selecting the recipient, the sc reen will ask the user to select which message to send. Press the [Enter] button after selecting the message by using the direction buttons.

Figure 4.13 Selecting Executive/Secreta ry Messa ge

4. There are no defined messages when the Executive/Secretary feature is first used. Press the [Menu] button to enter the message. The user can enter a new message by pressing the [Menu] button.

♦ When the user presses the [Menu] button after placing the cursor on the

desired item, a small window pops up. Select [Edit] and press the [Enter] button. The [Input Message] screen is displayed as shown below. Enter a message with less than 8 characters.

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Figure 4.14 Entering Executive/Secretary Message

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Chapter4 Basic Features

When the user wants to delete the entered message, select the message and press the [Menu] button. The Delete/ Cancel menu pops up. Delete the message by selecting [Delete].

Message

The user can leave messages or cancel/confirm/return messages by using AOM screen Menu or feature codes.

Leaving Messages

The user can leave a message on another extension when there is no answer or if the line is busy.

1. Press the [Screen] button until the AOM screen is displayed.

2. Press the Select button of the [Display Message] menu of the AOM screen.

3. Hang up after the confirmation tone.

Leaving massages only applies to intercom calls.

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Message Cancel

The user can cancel the message (or the number) left on another station or those left on the user’s phone.

Cancelling Messages left on Other Stations

1. Press the dial button [4][2], and the [Send] button.

2. Press the extension number where the phone number (or the message) was left.

Cancelling All Received Messages.

1. Press the dial button [4][2] and the [Send] button.

2. Press the extension number of the user’s phone.

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Chapter4 Basic Features

Confirming/ Returning/ Deleting Messages

If a massage is left on the user’ s phone, the phone status indicator flashes a red light.

1. Press the [Screen] button until the AOM screen is displayed.

2. Press the Select button of the [Display Message] Menu displayed on the AOM screen

3. The extension number of the first message is displayed on the screen, and the

[Message response], [Next message], and [Delete] menus are displayed.

♦ ♦ To return the message, press the Select button of the [Return Message] menu.

Then the extension number of the message is connected automatically . If the extension number does not answer, the red light continues to flash on the status indicator.

♦ If there are multiple messages left, press the Select button of the [Next

Message] menu, and return or delete the message.

♦ To delete the message, press the Select button of the [Delete] menu.

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Chapter 5 Fixed Feature Menus

This chapter describes how to use the convenient features from the Fixed Feature Menu screen of the ITP-5012L IP phone.

Please take the time to understand the use of the fixed features buttons of the

ITP-5012L IP phone before using the phone . R efer to ‘Chapter 1’ of this manual, which describes the various buttons of the ITP-5012L IP phone.

Entering the Fixed Feature Menu screen

Press the [Screen] button until the Fixed Feature Menu screen is displayed as shown below

5-1

Press the Select button to move to the next page.

Press the Select button to move to the previous page.

Figure 5.1 Soft Menu screen

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Chapter5 Soft Menus

Menu Selection

♦ Press the [Select] button of each menu displayed on the screen to use the

corresponding feature.

♦ Use the scroll key on the phone to view rest of the menus that are not visible in

the first screen.

♦ Use the scroll key or the navigation buttons on the phone to move to and select

a menu.

Fixed Feature Menu

The following features are available on the Fixed Feature Menu screen.

♦ LAST REDIAL ♦ SPEED DIAL ♦ SAVE/REPEAT ♦ DIRECTORY ♦ PAGE ♦ PAGE PICKUP ♦ MEET ME PAGE ♦ DIR. PICKUP ♦ VM MESSAGE ♦ STN MESSAGE ♦ HOLD PICKUP ♦ UNIV. ANSWER ♦ DND ♦ STATUS MSG ♦ IN/OUT GROUP ♦ OHVA BLOCK ♦ TIMER???????

Last Redial

The user can redial the most recently dialled external number.

1. Press the Select button for [LAST REDIAL

2. Make the call.

The redial feature does not apply to inte rcom ca lls.

Automatic Redial/Retry

If the called external number is is busy, the phone redials the called number automatically . It can redial up to 99 times depending on the OfficeServ system programming.

1. Upon hearing the busy tone, press the Select button for Automatic Redial/Retry.

2. The system will redial the same number automatically. The user can hear the dial tone through the speaker and the microphone is disabled.

3. When the other party answers, you can lift the handset or press the [Speaker]

button or the [Send] button before the other party speaks. Y ou must respond within 10 seconds.

5-3

- If you dial another number, automatic redial is cancelled.

- To cancel automatic redial, lift and replace the handset.

Save/Repeat

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Chapter5 Soft Menus

You can save the last dialled external number and redial the number later.

1. Press the Select button for SAVE/REPEAT before hanging up your call to save the phone number.

2. You can redial the saved number anytime by pressing the Select button for SAVE/REPEAT

- The saved number is stored in the memory until you save another number.

- The saved number redial feature does not apply to intercom calls.

Speed Dial

The Samsung OfficeServ system provides both a system wide speed dial list and a personal speed dial list for each phone user. You can select an external number programmed into either list tomake a call by entering the speed dial number.

1. Press the [Select] button for SPEED DIAL and you will be prompted for the speed dial number

2. Enter the registered speed dial number.

3. The phone number assigned to the speed dial number is dialled automatically

using the speakerphone.

Consult your System Ad ministra to r for the list of y our system’s speed dial

5-5

number .

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Chapter5 Soft Menus

Internal Page

The user can page through the phone speaker.

1. Lift the handset, and check for the phone number entry screen.

2. Press the [Select] button for Page

3. Dial the desired zone number [1], [2], [3], or [4], or press [0] to page all internal zones.

4. Af ter the confirmation t one, make the announcement.

5. After the announcement, replace the handset down.

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External Page

The user can page externally through the external speaker.

1. Lift the handset, and check for the phone number entry screen.

2. Press the [Select] button for PAGE

3. Dial the desired zone number [4],[5],[6],[7],or [8], or press [9] to page all external zones.

4. Af ter the confirmation t one, make the announcement.

5. After the announcement, replace the handset down.

All Page

The user can also page both internally and externally simultaneously.

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Chapter5 Soft Menus

1. Lift the handset.

2. Press the [Select] button for PAGE

3. Dial the [*] button.

4. After the confirmation tone, make the page announcement.

5. After the announcement, replace the handset down.

Call Park And Page

While on external call you canautomatically park a call when you make a page annoncement to locate the person required by the caller.

1. While on a external call press the [Select] button for PAGE] displayed on the Soft Menu.

2. The call will be parked automatically.

3. Dial the desired page zone number and announce the trunk. line number where the call is parked.

4. Replace the phone.

If the parked call is not answered within the preset time, it will recall you. This Call

Park and Page feature does not apply to interco m calls.

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Chapter5 Soft Menus

Page Pickup

Allows you to connect to the extension or trunk. line number advised in a page announcement

1. Lift the handset.

2. Press the [Select] button for PAGE PICKUP

3. Enter the extension number or the trunk. line number advised by the page

announcement.

Dir. PickupThe Direct Pickup button allows you to pick up a ringing call at another extension.

1. Press the [Select] button for DIR. PICKUP.

2. Dial the ringing extension number.

3. You can now talk to the caller on the speakerphone or lift the handset

SVMi Message

When your OfficeServ system has a Samsung voice mail card installed, you can directly access your Voice Mailbox quickly and conveniently.. The message icon will be displayed and the status indicator will flash to indicate you have received a message

1. Press the [Select] button for VM MESSAGE in the Fixed Feature screen.

2. Follow the prompts of the SVMi Voicemail card.

STN Message

The OfficeServ system allows our extension users to leave a station message for

you if they require your assistance. The message icon will be displayed and the status indicator will flash to indicate you have received a message. You can review and respond to the station message list using the Station Message button

1. Press the [Select] button for STN MESSAGE.

2. The first message left for your phone will be displayed, press the [Select]

button for NEXT to review other messages left for you.

3. Press the [Select] button for REPLY to ring the extension that left the message

or press the [Select] button for CLEAR to clear the message left.

Hold Pickup

You can pickup a call placed on system hold by another extension using the Hold Pickup feature. You can pickup internal calls placed on hold or trunks placed in exclusive hold.

1. To retrieve the held call, press the [Select] button for HOLD PICKUP.

2. Dial the extension number that placed the call on system hold or the trunk

number.

3. You can now talk to the caller on the speakerphone or lift the handset.

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Chapter5 Soft Menus

Do Not Disturb

When DND is registered, incoming calls are forwarded to the DND forward destination if programmed or the caller will receive busy tone..

Setting DND

This feature is used to block incoming calls. Calls can still be made in the DND mode.

1. W ith the handset in place, press the [Select] button for DND and the DND Menu will be displayed.

2. Press the [Select] button for [ON.

3. Confirmation tone will be heard and the phone status indicator will flash

indicating that DND is set.

Cancelling DND

1. Check if the status indicator is flashing and the DND icon is set.

2. Press the [Select] button for DND and the DND Menu will be displayed.

3. Press the [Select] button for OFF.

4. Confirmation tone will be heard and DND is Cancelled will be displayed. The

status indicator cease to flash a few seconds after [DND] mode is cancelled.

Universal Answer

If a call arrives when the system is in Night mode, external speakers can be used to ring the night bell. To answer the call press the [Select] button for [UNIV, ANSWER

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Chapter5 Soft Menus

Status Message

You can leave a status message for your internal callers should you be absent from your desk for a while. The caller can see the message displayed on their phone LCD when they call your extension.

1. Press the [Select] button for STATUS MSG.

2. Press the desired status message code. (Refer to ‘Annex’ of this manual for the status messages of each code or your System Administrator).

3. To cancel the status message, press the [Select] button for STATUS MSG and

dial the cancel code [0][0].

In/Out Group

If your phone is assigned to an station ring group, you can assign or remove your phone to or from the group. When the phone is removed from the group, you cannot answer incoming calls to the station group number.

1. Press the [Select] button for IN/OUT GROUP.

2. Enter the number of the station group, you intend to assign or remove your phone number. The [In Group] or [Out of Group] options are displayed on screen.

3. To assign your telephone number to the group, press the [Select] button for [In Group].

4. To remove your telephone number from the group, press the [Select] button for Out of Group

5. Repeat the above procedure (1~ 4) when necessary.

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OHVA BLOCK

You can set or cancel OHVA Block which prevents or allows other users from making an Off Hook Voice Announcement to you when you are on a internal or external call.

1. Press the [Select] button for OHVA BLOCK.

2. Press the [Select] button of the ON to set OHVA BLOCK

3. Press the [Select] button for OFF to cancel the OHVA BLOCK.

4. The display will advise the OHVA Block status after the [Select] button is

pressed.

Off-Hook Voice Announce feature is used by a third party to make an

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Timer

Call Duration Timer

You can set the Call Duration Timer to operate automatically for external calls. Upon dialling the number, the timer is displayed immediately for incoming Trunk. calls, after a moment or when the recipient answers for outgoing calls. The timer operates during the call. The duration time is displayed in minutes and seconds.The timer restarts after 100 minutes

Timer Function

The timer can be used as a simple stopwatch.

1. When the phone is in a waiting status, press the [Select] button for TIMER to

2. Select the [TIMER] menu again to stop measuring time.

3. Check the elapsed time displayed on the screen.

4. Lift and replace the handset to return to the idle screen.

announcement only toa user who is busy on call.

start measuring time.

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Chapter 6 Application Program Menus

This chapter describes how to use the enhanced Menu applications of the ITP5012L IP phone.

You will need to understand the fun ction s of each button on the ITP-5012L IP

phone to make use of the menu applications The description of each button and its function is defined in ‘ Chapter 1’ of this manual.

About Main Menu

Press the [Menu] button from the ITP-5012L IP phone. Then, the main menu with application icons will appear as shown below:

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Figure 6.1 Main Menu Screen of Applications

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Chapter6 Application Program Menus

Navigating your way through the Menus

Use the navigation buttons to select the required menu. To select a menu item you can use the navigation buttons or the dial buttons

To select a menu icon

Use the direction buttons to select an icon. Then, press the [Enter] button.

To select amenu item from the list Method 1. Use the direction buttons to select an item. Then, press the [Enter]

button.

Method 2. In the list, each item has a number in the left. Dial the number that corresponds to the number of the desired item.

Using the PhoneBook

1. Press the [Menu] button from the phone to see the main menu.

2. Use the direction buttons to select the [P-Book] icon. Then, press the [Enter] button.

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Figure 6.2 Selecting the [Phone Book] Menu

3. The [PhoneBook] screen appears as shown below: You may now select the desired menu item. Refer below..

Figure 6.3 PhoneBook

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Chapter6 Application Program Menus

Searching for a Telephone Number

Allows you to search for any telephone numbers you have programmed into the phone easily . You can search by speed dial location number/name/telephone number/group/time.

1. Dial [1] from the [PhoneBook] screen to select the [1.Search].

Figure 6.4 Selecting the [Search] Menu

2. The [Search] screen appears as shown below:

Figure 6.5 Sub-Menus of the [Search] Menu

Search by Speed Dial Number Location

You can search for the desired telephone number based on the speed dial number location registered with the phone. Each speed dial number location will have an associated speed dial name and up to 5 telephone numbers can be programmed for each speed dial name.

1. Press the dial button [1] from the [Search] screen to select the [1.By speed dial #].

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Figure 6.6 Selecting the [By speed dial #] Menu

2. Enter a speed dial number location on the screen that prompts you to enter a

speed dial number and press the [Enter] button. The associated speed dial name will be displayed from the [PhoneBook]. Pressing the [Enter] button without entering the speed dial number, will display all speed dial names.

3. You can display the telephone numbers programmed or change/delete for

each speed dial name.

♦ Press the [Select] button or press [Enter] to display the telephone numbers. ♦ Press the [Menu] button to change or delete the speed dial name and, a popup

menu will appear. Dial [1 ] to change the speed dial name and associated telephone number(s). Dial [2] to delete the speed dial name and associated telephone number(s). You will be requested to confirm the deletion.

♦ Press the [Enter] button to see the saved details of the selected number. Then, a

screen that shows the information on the selected number will appear as

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Chapter6 Application Program Menus

shown below:

Figure 6.8 Checking Information on the Telephone Number

♦ 4. To dial the required telephone number for the speed dial name.Highlight

the required telephone number and press the [Send] button

Search a Telephone Number By Name

You can search any telephone number based on the registered speed dial name.

1. Dial [2] from the [Search] screen to select [2. By name].

Figure 6.7 Selecting the [By name] Menu

2. A screen that prompts you to enter a name appears. Enter the name or part of a name (case sensitive) to search and press the [Enter] button. The speed dial name(s) matching the entry will be displayedfrom the [PhoneBook]. If the [Enter] button is pressed without entering any name, all speed dial names will be displayed.

3. You can display the telephone numbers programmed or change/delete for each

speed dial name.

♦ Press the [Select] button or press [Enter] to display the telephone numbers. ♦ Press the [Menu] button to change or delete the speed dial name and, a popup

♦ Press the [Enter] button to see the saved details of the selected number. Then, a

screen that shows the information on the selected number will appear as shown below:

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Chapter6 Application Program Menus

Figure 6.8 Checking Information on the Telephone Number

♦ 4. To dial the required telephone number for the speed dial name. Highlight

the required telephone number and press the [Send] button

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Search By Telephone Number

You can search based on the telephone number or part of a telephone number registered in the phone.

1. Dial [3] from the [Search] screen to select [3.By phone number].

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Chapter6 Application Program Menus

Figure 6.9 Selecting the [By phone number] Menu

2. A screen that prompts you to enter a telephone number appears. Enter the telephone number to search and press the [Enter] button. Then, the speed dial name associated with the number will be displayed from the [PhoneBook]. If the [Enter] button is pressed without entering any telephone number, all speed dial names will be displayed. You cansearch by entering the first few numbers of the telephone number are as follows:

♦ Entering 011 : Displays all speed dial names which have telephone numbers

that start with 011.

3. You can display the telephone numbers programmed or change/delete for each

speed dial name.

♦ Press the [Select] button or press [Enter] to display the telephone numbers. ♦ Press the [Menu] button to change or delete the speed dial name and, a popup

♦ Press the [Enter] button to see the saved details of the selected number. Then, a

screen that shows the information on the selected number will appear as shown below:

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Figure 6.? Checking Information on the Telephone Number

♦ 4. To dial the required telephone number for the speed dial name. Highlight

the required telephone number and press the [Send] button

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♦

Samsung ITP-5012L User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Conventions

Symbols

List of Figures

List of Tables

Main Features

Dial Button

Select Button

Volume Button

Screen Button

Conference Button

Transfer Button

Hold Button

Speaker Button

Navigation Buttons

LCD Panel and Screen Configuration

Scroll Key

Microphone

Status Indicator

Transfer/Hold/Speaker Button LED

Checking the parts in the ITP-5012L package

Menu Structure

Using the Buttons in Edit Mode

Tel. Number Set/Modify

Network Set/Modify

Load & Upgrade Set/Modify

Authentication Server Related Set/Modify

Conference Groups

Connecting Conference.

Dialling Directly from the Programmable Feature Key screen

Fixed Feature Key Menu

Executive Status Display

Executive/Secretary Message

Leaving Messages

Message Cancel

Confirming/ Returning/ Deleting Messages

Menu Selection

Fixed Feature Menu

Automatic Redial/Retry

Internal Page

External Page

All Page

Call Park And Page

Setting DND

Cancelling DND

Call Duration Timer

Timer Function

Searching for a Telephone Number