Samsung ITP5012L User Manual

User Guide

ITP-5012L

This manual cont ai ns in fo r mat io n th at is pro pr ieta ry to SAM SUN G Ele ctro n ic s Co. L td. and is prot e cted by copy r ight . No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any for m with ou t th e pr ior wr i t ten con s en t of SAM SUN G Ele ctr on ic s Co. L td.

CLASS B Digital device or Peripheral

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to International Standaards EN55022, and EN61000, Part 15 of the FCC Rules and Australian Standard AS/NZS3548 These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encour age d t o try to correct the inter fer en ce by one or more of th e f oll o wing meas ure s :

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or experienced radio TV technician for help.

This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co., Ltd.

TRADEMARKS

OfficeServ ITP-5012L is the trademark of SAMSUNG Electronics Co., Ltd. Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies.

Please read this guide before using the ITP-5012L IP phone, and follow the instructions to use the ITP-5012L IP phone safely and correctly.

This manual may be changed for the product improvement, standardization and other technical reasons without prior notice.

For further information on the updated manual or the content contained in the manual, contact your Authorised Samsung Reseller.

HYPERLINK

ABOUT THIS GUIDE

This User guide provi de s in st ructi on s fo r th e u se o f Sa msun g’s latest ITP-5 012L large LCD IP Phone that can be used in connection with the Samsung’s Enterprise IP Solutions OfficeServ System.

Please take the time to study this guide to become familiar with the operation of your ITP5012L phone and the benefits this new IP technology can provide. Keep this guide handy. You may need to look up instructions for infrequently used features.

Learning to use the power of the ITP-5012L phone will simplify your communication needs.

Conventions

WARNING

Provides information or instructions that you should follow in order to avoid personal injury or fatality.

NOTE

CAUTION

Provides information or instructions that you should follow in order to avoid a service failure or damage to your ITP-5012L phone.

NOTE

Indicates addition al i n fo r mati on fo r refe re n ce.

Page I

ABOUT THIS GUIDE

This page is intentionally left blank.

Page II

SAFETY CONCERNS

For product safety and correct operation, the following information must be read before the installation and operation of your ITP-5012L IP phone.

Symbols

Caution

Indication o f a ge ne ral ca ution

Restriction

Indication o f a p rohibited action w hen u si ng the pro du ct

Instruction

Indication of a required action

Page III

SAFETY CONCERNS

The ITP-5012L IP phone shall be connected to the local AC power using the power adaptor provided with the IP phone.

Use of an alternative adaptor may result in serious damage and voids the product warranty.

The handset receiver on the IP Phone may retain metallic objects. Care should be taken when using the handset in the vicinity of small metal objects.

Avoid placing objects containing water such as vases, cups, cosmetics, and medicines near the phone.

WARNING

Moisture in the IP phone may cause a fire a nd electric shocks.

Do not install the phone on an unstable surface or in direct sunlight.

It may cause severe damage to the plastic case of the phone, and reduced the performance of y our IP phone.

Do not place t he p hon e in a d ust y area or ar ea s o f extreme or volatile changes in temperature.

It may cause a fire or electric shocks.

Page IV

Do not install the phone near a heater or naked flames (cigarette lighter, heating apparatus, etc.).

It may cause a fire or electric shocks.

Do not use fl amm a b l e s olve n t or ma t er i al s near the phone. Do not store them near the phone.

It may cause a fire or electric shocks.

If the phone makes excessive noise, emits an odour, or smoke, immediately unplug the phone and call your Authorised Samsung Reseller.

SAFETY CONCERNS

CAUTION

Be careful not to connect the network LAN cable to the PC connection port.

If the LAN cable connected to network is connected to the PC connection port, both telephone and PC communications will be disabled.

Use a soft dry cloth to clean the phone. Do not use any chemical solvents like wax, benzene, alcohol, thinner, aerosols, lubricant, or detergent.

The use of chemicals on the phone may cause fading/discoloring or damage to the parts.

Do not place heavy things on the phone.

It may cause damage to some parts.

Do not separate, repair or remodel the phone arbitrarily.

If a repair is needed, please contact your Authorised Samsung Reseller.

Page VI

TABLE OF CONTENTS

ABOUT THIS GUIDE

Conventions..........................................................................................................................I

SAFETY CONCERNS

Symbols..............................................................................................................................III

Warning...............................................................................................................................IV

Caution ...............................................................................................................................VI

PREPARATION

1. Main Features................................................................................................................................. 1

2. Checking the Parts in the Packa ge............................................................................................ 4

3. Name and Features of the ITP-5012L IP phone........................................................................ 5

Front Panel..........................................................................................................................5

Name and Features of Each Part........................................................................................6

Bottom Panel of the ITP-5012L ...........................................................................................8

4. Assembli ng the ITP-50 12L IP phone.......................................................................................... 9

Connecting lines to the phone.............................................................................................9

Using the Desktop Stand...................................................................................................10

THINGS YOU SHOULD KNOW

1. About Stations and Trunk Lines...............................................................................................11

2. Introduction of Main Screens.................................................................................................... 12

Programmable Feature Screen ......................................................................................... 12

Soft Menu Screen..............................................................................................................12

Page VII

TABLE OF CONTENTS

Background Screen...........................................................................................................13

Executive Status Display...................................................................................................13

Application Menu Screen................................................................................................... 13

3. Using the Programmable Feature Screen............................................................................... 14

4. Using the Soft Menu Screen......................................................................................................15

5. Choosing a Function ..................................................................................................................16

6. Using a Function Code............................................................................................................... 17

7. Entering Characters.................................................................................................................... 18

Selecting an Input Mode....................................................................................................18

Entering Letters of the Alphabet........................................................................................19

Entering Special Characters..............................................................................................20

Entering Numbers.............................................................................................................. 20

8. Volume Adjustment .................................................................................................................... 21

Adjusting Handset Volume ................................................................................................21

Adjusting Speaker Volume ................................................................................................ 21

Adjusting Ring Volume ......................................................................................................22

9. Types of Signal Tone..................................................................................................................23

10. Changing the Dial Mode............................................................................................................. 23

11. Telephone Status Indicator ....................................................................................................... 24

12. Button LED ................................................................................................................................... 24

GETTING STARTED

1. Entering the Environment Setup Mode................................................................................... 25

2. Editing ...........................................................................................................................................26

3. Network Settings .........................................................................................................................27

4. Load & Upgrade Settings...........................................................................................................29

5. Setting System Authentication Information...........................................................................31

6. Verifying Settings........................................................................................................................ 32

7. Exiting Setup................................................................................................................................ 32

Page VIII

TABLE OF CONTENTS

MAKING A CALL

1. Before Making a Call................................................................................................................... 33

Dialling Modes...................................................................................................................33

Calling Methods.................................................................................................................34

2. Making an lntercom Call.............................................................................................................35

Calling Other Stations........................................................................................................ 35

Busy Station Callback........................................................................................................36

Busy Station Camp-On...................................................................................................... 37

Calling your system operator............................................................................................. 37

3. Making an Outside Call .............................................................................................................. 38

Making an Outside Call ..................................................................................................... 38

Redial.................................................................................................................................39

Automatic Redial................................................................................................................40

Busy Line Queuing With Callback .....................................................................................41

Making a New Call............................................................................................................. 42

Call Park............................................................................................................................42

Using Authorization or Account Cod es.............................................................................. 43

Saving the Telephone Number .......................................................................................... 45

Redialling the Saved Number............................................................................................45

4. Dialling Features..........................................................................................................................45

Calling From the Lists of the Latest Called Numbers/Incoming Calls

...............................

Dialling from Recent Call Log............................................................................................46

Speed Dialling.................................................................................................................... 47

Dialling from the Directory Name....................................................................................... 48

Conference Call.......................................................................................................................49

TABLE OF CONTENTS

ANSWERING A CALL

1. Before Answering a Call............................................................................................................. 53

Call Answering Methods....................................................................................................53

2. Answering an Intercom Call......................................................................................................54

Answering a Ringing Intercom Call ................................................................................... 54

Automatic Answering Mode...............................................................................................55

Voice Announce Mode.......................................................................................................55

3. Answering an Outside Call........................................................................................................56

Answering an outside call..................................................................................................56

Universal Answer for Outside Calls................................................................................... 57

4. Answering Calls at other Extensions ...................................................................................... 58

Station Call Pickup.............................................................................................................58

Group Call Pickup..............................................................................................................59

Answering a Waiting Call...................................................................................................60

FEATURES USED DURING A CALL

1. During an Intercom Call ............................................................................................................. 61

Hold an Intercom Call ........................................................................................................61

2. During a Outside Call.................................................................................................................. 62

Hold an Outside Call.......................................................................................................... 62

Call Transfer ......................................................................................................................64

3. During Intercom/Trunk Line Calls............................................................................................66

Conference........................................................................................................................66

Mute....................................................................................................................................... 67

Page X

TABLE OF CONTENTS

CONVENIENT FEATURES

1. Call Forwarding............................................................................................................................ 69

Forward All Calls................................................................................................................69

Forward Busy.....................................................................................................................70

Forward No Answer...........................................................................................................70

Forward Busy/No Answer..................................................................................................71

Cancel Call Forwarding ..................................................................................................... 71

Forward Follow Me............................................................................................................72

2. Do Not Disturb (DND).................................................................................................................. 73

Setting/Cancelling DND.....................................................................................................73

3. Paging............................................................................................................................................ 74

Internal Page .....................................................................................................................74

External Page....................................................................................................................75

All Page .............................................................................................................................76

Meet Me Page ...................................................................................................................77

Call Park and Page............................................................................................................ 78

Page Pickup....................................................................................................................... 79

Off-Hook Voice Announce (OHVA).................................................................................... 80

OHVA Reject......................................................................................................................81

OHVA Cancel.....................................................................................................................81

OHVA Block.......................................................................................................................82

4. Messaging..................................................................................................................................... 83

Leaving a Station Message...............................................................................................83

Cancelling Station Messages ............................................................................................ 84

Verify/Return/Delete Station Message...............................................................................85

Programmed Messages .................................................................................................... 86

TABLE OF CONTENTS

5. Executive/Secretary Hot Line.................................................................................................... 87

Executive Status Display...................................................................................................87

Call Transfer from Secretary to Executive.........................................................................88

Executive/Secretar y Message...........................................................................................89

6. In/Out of Group............................................................................................................................91

7. Group Listening...........................................................................................................................92

8. Caller ID (CID) Presentation....................................................................................................... 93

Saving Caller Number ....................................................................................................... 93

Dialling a Saved Caller Number ........................................................................................93

Storing the Caller Number to a Speed Dial Number .........................................................94

Viewing the Caller ID of Calls Parked/on Hold..................................................................95

9. Call Duration Display..................................................................................................................95

10. Door Phone Related Features................................................................................................... 96

Answering the Door Phone................................................................................................96

Calling the Door Phone ..................................................................................................... 96

11. Background Music ......................................................................................................................97

APPLICATION MENUS

1. Navigation Buttons.....................................................................................................................99

Menu Button ...................................................................................................................... 99

Send Button.......................................................................................................................99

Enter Button.....................................................................................................................100

Direction button................................................................................................................ 100

Cancel Button..................................................................................................................100

End Button.......................................................................................................................100

2. Entering Application Menus ...................................................................................................101

Selecting Applicatio n Menus ..........................................................................................101

Page XII

TABLE OF CONTENTS

3. Phone Book................................................................................................................................102

Search By Speed Dial Number Location.........................................................................102

Search a Telephone Number By Name........................................................................... 103

Search By Telephone Number......................................................................................... 104

Search a Telephone Number By Group........................................................................... 105

Search a Telephone Number By Time............................................................................. 106

Recent Caller Numbers ................................................................................................... 106

Recent Called Numbers .................................................................................................. 107

Telephone Number Registration......................................................................................108

Editing Groups.................................................................................................................109

Deleting All Telephone Numbers .....................................................................................110

4. E-Diary.........................................................................................................................................111

HYPERLINK

Wakeup Call....................................................................................................... 111

Alarm Clock .....................................................................................................................112

Daily Planner ................................................................................................................... 112

Memo Pad ....................................................................................................................... 114

Calculator......................................................................................................................... 115

World Time....................................................................................................................... 116

D-DAY Plus......................................................................................................................117

Unit Conversion............................................................................................................... 118

5. Message ......................................................................................................................................119

Received Messages ........................................................................................................ 119

Sent Messages................................................................................................................122

Draft.................................................................................................................................125

6. Volume Adjustment ..................................................................................................................127

Selecting a Ring Type...................................................................................................... 127

Ringer Volume.................................................................................................................128

Off-hook Volume.............................................................................................................. 128

TABLE OF CONTENTS

Handset Volume..............................................................................................................129

Speaker Volume..............................................................................................................129

BGM Volume....................................................................................................................130

Page Volume ..................................................................................................................130

7. Call Forwarding..........................................................................................................................131

8. Configuration .............................................................................................................................132

Changing a Password...................................................................................................... 132

Locking a IP phone..........................................................................................................133

Setting the Answering Mode............................................................................................ 133

Setting the Boss Answering Mode................................................................................... 134

Language.........................................................................................................................134

Setting the Method of CID Display .................................................................................. 135

Setting Absent Messages................................................................................................136

Displaying Internal Calls ..................................................................................................136

Dial Mode......................................................................................................................... 137

Station ON/OFF...............................................................................................................137

9. My Phone....................................................................................................................................139

Select BG......................................................................................................................... 139

Entering the Name........................................................................................................... 140

Network Information......................................................................................................... 140

Viewing Status information ..............................................................................................141

Enbloc Timeout................................................................................................................ 141

News Color ......................................................................................................................142

Privacy Option ................................................................................................................. 143

Config. Reset...................................................................................................................143

Version Information.......................................................................................................... 144

ANNEX

1. Troubleshooting ........................................................................................................................145

2. Product Specifications.............................................................................................................148

Page XIV

PREPARATION

1. Main Features

IP Network

The ITP-5012L IP phone provides voice communication through the previously installed data network line, making installation of a dd it ion al tel e pho ne lin e s unne ce ssa ry.

Network

Large LCD Screen

Displays various kinds of information, and you can simply press the related [Select] button next to the feature/menu. This feature provides easy search and selection of menus and features.

Application menu

Allows you to easily check the phone features(Phonebook, E-Diary, Message, Volume, Forward, Config., and My Phone) with an icon or menu on the LCD screen just like a mobile cellular phone. You can use the Application menu to search any long text displayed on the LCD panel.

Speed Dial

For further conv enient use of your phon e, y ou can prog r a m your frequently used phone numbers into the IP phone’s Phone Book. For important numbers, you can press one dial button to make a call to the speed dial number.

PREPARATION

Pickup

Automatic Redial/Retry

Hold

You can answer a call at another extension.

When your call is important but your party is busy on another call you can use automatic redial/retry function. The IP phone redials the called number automatically until your party is free to ta ke y ou r cal l.

Hold

Conference Calls

Call Forwarding

You can use the Hold function when you need something or another call is a r riv e s. Us e this button to tempo rally hold the current call un ti l y ou a re r eady to resume the call. You can even pickup th e he ld call at ano th e r stat ion.

This button is used wh en mul tip le pa rti e s need to be connected simultaneously during a phone conversation. Up to five parties including you can be connected in a conference call.

If you cannot answer an incoming call, the call can be forwarded to another extension(unconditionally, while you are busy on a call, or when you are away from your

hone).

Page 2 © SAMSUNG Electroni cs Co., Ltd.

Do Not Disturb

Page

Executive/Secretary

PREPARATION

When you do not want to be disturbed, the DND feature can be set to block incoming calls and the phone will not ring. Y our calls can be forwarded to another station when you cannot be disturbed.

If you have an urgent announcement to make, or you wish to locate a colleague, you can page through the speaker of other stations, or through optional external speakers.

Caller ID

xxx-xxx-xxxx

When the Executive/Secretary button is pressed once, the executive an d his/ her se creta ry can be conn e cte d. The secretary can use this Executive/Secretary feature to receive an incoming call and then simply forward it to the executive.

When there is an incoming call, the caller ID or name will be displayed on the LCD screen. You can see who is calling before an sweri ng th e cal l and r e spo nd acco rdin gl y.

PREPARATION

2. Checking the Parts in the Package

Handset

LAN Cable (for PC connection)

NOTE

ITP-5012L

User GuidePhone Stand

Power Adaptor (The view of power adaptor and power input specification may vary for each country.)

- Please contact your Authorised Samsung Reseller if any item above is missing or damaged.

Page 4 © SAMSUNG Electroni cs Co., Ltd.

PREPARATION

3. Name and Features of the I TP-5012L IP phone

Front Panel

Select Buttons

LCD Panel

Speaker

Dial Buttons S

eaker Button

Hold Button

hone

Micro

Navi

Status Indicator Select Buttons

Screen Button Volu me Bu tton

Scroll Ke Conference Button

Transfer Button

ation Buttons

PREPARATION

Name and Features of Each PartEMBED

[Select] buttons

You can simply press the [Select] button next to the p referr ed item on th e LCD pan el.

LCD Screen

The LCD screen consists of the Status screen and the Main screen.

The Status screen on the top of the LCD screen indicates using icons the status of your phone

features.

: Executive/Secretary : Call Forward : Phone Lock : Answer Mode : DND : Key telephone Message

The main screen shows selectable menus, call details, and other

important messages.

: Headset Mode : Group Listening : Mute : Alarm : Message : Network Connection Status

Status Indicator

The three colors(red, blue, pink) indicate the phone status.

Screen Button

This button is used to move between the idle screen, the Programmable Feature screen, Soft menu screen or Executive Status screen available on the phone.

Volume Button

The Volume Up/Down buttons are used for adjusting the handset, paging or speaker volume.

Scroll Key

Scrolling up and down, this key allows you to move between options displayed on the LCD screen or expose other available options not currently displayed.

Page 6 © SAMSUNG Electroni cs Co., Ltd.

PREPARATION

Conference Button

This button is used to connect multiple callers in a conference call.

Transfer Button

This button is used to transfer a call to another station or to access your station’s programming options.

Navigation Buttons

You can easily check the phone Application menus(Phonebook, E-Diary, Message, Volume, Forward, Config, and My Phone) with an icon or menu on the LCD screen.

Microphone

The microphone when in speakerphone mode and is located under the Navigation buttons.

Hold Button

This button is used for briefly holding a call w ithout hanging up.

Speaker Button

This button is used for making a call through the speaker, without using the handset.

Dial Buttons

The dial buttons are used for entering numbers and characters.

Speaker

Used for providing ring tones, paging announcements and in speakerphone mode.

PREPARATION

Bottom Panel of the ITP-5012L

Grooves for mounting the desktop stand

LAN connection port PC connection port Power adaptor

connection port

Recording device Connection port

LAN connection port

Connect the LAN cable connected to the network to this port.

PC connection port

Connect the LA N ca ble con ne ct ed to your PC’s network card to th i s port .

Power adaptor connection port

Connect the power adaptor plug to t hi s po r t .

Handset connection port

Plug the handset cord into this port marked with the symbo l.

Handset connection port

Recording device connection port

Connect your optional recording device to this port.

Grooves for mounting the desktop stand

When used as the desk phone, assemble the phone stand into these grooves.

Page 8 © SAMSUNG Electroni cs Co., Ltd.

4. Assembling the ITP-5012L IP phone

Connecting lines to the phone

Connect the handset to the handset connection port.

Connect the LAN cable connected to the network to the LAN connection port

at the bottom panel of the IP phone.

Connect the LAN cable connected to the PC’s network card to the PC connection port

at the rear of the IP phone.

Connect the power adaptor. There is a power connection port for the power adaptor

at the rear of the IP phone. Connect the power adaptor cable to this port. Plug the power adaptor into the AC power outlet and the IP phone is automatically booted.

To connect an optional recording device to the phone(REC.) to your recorder.

This allows you to record your telephone conversations.

Prior to recording conversations you must be aware of local privacy laws.

PREPARATION

Using the Desktop Stand

If the phone need s to be used in a de skto p environment, inse rt th e de skto p sta n d in t o the two side holes, whi ch are lo ca te d at th e rea r o f th e ph on e , and pu sh it in the upwa r d direction, as show n in Figu r e bel ow.

Page 10 © SAMSUNG Electronics Co., Ltd.

THINGS YOU SHOULD KNOW

1. About Stations and Trunk Lines

A station

system .

A Trunk line

you to make telephone calls to parties outside your office(for example, your home) or to received incoming calls from exte rn al partie s.

is a digital or IP phone or standard telephone connected to the OfficeServ

is directly connected to your phone company’s telephone network. It allows

THINGS YOU SHOULD KNOW

2. Introduction of Main Screens

The main screens displayed on L CD of this IP phone are as follows.

Programmable Feature Screen

The programmable feature screen appears when the

[Screen]

button is pressed in standby mode or during a call. In this screen, the various features programmed in the telephone system are displayed such as speed dial keys or station keys. You can use these features by pressing the

! Example of the Programmable Feature

screen during a call

[Select]

button for each feature.

! Example of the Programmable Feature screen

that appears when the [Screen] button is pressed twice in standby mode

Soft Menu Screen

There are two types of Soft menu screens: a screen that appears during the setup of a call and the other screen that appears when the mode. You can use those features by pressing the associated

[Screen]

button is pressed tw ice i n standby

[Select]

button of each

Page 12

! Example of the Soft menu screen during

a call

menu.

! Example of the Soft menu screen that appears

when the [Screen] button is pressed twice in standby mode

Background Screen

This is the default screen that appears in standby mode.

You can use the ‘My Phone’ menu in the

application menus to change this background screen. Refer to the Application Menus section.

Executive Status Display

YOU SHOULD KNOW

THING

This screen appears when the

[Screen]

button is pressed three(3) times during standby mode. The telephone shows this screen only when the Executive/Secretary function is set, and the secretary can conveniently set the executive status appropriate to each situation.

Application Menu Screen

This screen appears when the is pressed durin g stan dby mode. The Phonebook, E -dia ry, Message, Volume, Forward, Config, and My Phone menus are displayed with icons.

[Menu]

button

Page 13

THINGS YOU SHOULD KNOW

3. Using the Programmable Feature Screen

In this screen, the various features programmed in the telephone system are displayed such as speed dial keys. You can use the features by pressing the associated [Sel ect ] button.

When the telephone is in standby mode or

during a call, press the

[Screen]

button until the programmable feature screen is displayed.

Screen

Press the

[Select]

button of the required feature from the displayed features.

For example, if you want to use the [Message] feature, you can press

[Select]

the

! Example of the Programmable Feature

screen during a call

NOTE

button next to

- When the phone is in standby mode, the programmable feature screen, Soft Menu screen, Executive status display and background screen are displayed consecutively whenever the [Screen] button i s pressed. Press the [Screen] button unt il the desired screen appears.

- The features displayed on the programmable feature screen can be tailored to your requirements.

Please consult your System Administrator.

[Message]

! Example of the Programmable Feature screen

that appears when the [Screen] button is pressed twice in standby mode

Page 14

YOU SHOULD KNOW

THING

4. Using the Soft Menu Screen

In the Soft Menu screen, the various features that can be used during the setup of a call or during standby mode are displa y ed. You can use those features by pressing the associated [Sele ct] but ton.

When the telephone is in standby mode or

during a call, press the

[Screen]

button until

the Soft menu screen is displayed.

Even if you do not press the

[Screen] button during a call, the features that can be used during a call will be displayed.

Screen

Press the

[Select]

button of the desired function from the displayed menus. For example, if you want to use the [Last Redial] feature, you can press the [Select] button next to [Redial].

NOTE

direction buttons.

- Moving the Scroll key up and down, allows you to search over multiple menu pages on the soft menu screen.

- You can move to the preferred feature using either the Scroll key or navi gation

- The features displayed on t he Soft menu screen vary with OfficeServ syst em versions.

Page 15

THINGS YOU SHOULD KNOW

5. Choosing a Function

Because various features of this IP phone are displayed on the LCD screen, you can press the [Select] button corresponding to the desired feature or dial the desired function code. Refer below.

The features available during a call are displayed on the LCD screen. Press the desired function.

[Select]

button of the

To use the phone during sta ndby mode, you can press t he bring up the

Display

NOTE

Programmable Feature screen

, and then press the [Select] button corresponding to the desired function.

The Executive Status Display screen will show up only on the phone where the Executive/Secretary feature is set up.

- Programmable Feature Screen

- For the main screen, refer to the ‘Introduction of Main Screens’ section.

- If you want to use the function code to activate a function, refer to the next page.

- If you want to see additional menu pages or text on the LCD screen, scroll up and

down using the [Scroll] key, direction buttons or next page [Select] button.

Soft menu screen

- Soft menu screen

[Screen]

button and

Executive St a tu s

Page 16

YOU SHOULD KNOW

THING

6. Using a Function Code

Many of the OfficeServ syste m f unctions ca n be inv oke d by dia lli ng f unction codes . Please ref er to the table below for the default function codes(these maybe changed in your system, refer to your System Administrator.).

Dial Button Functions Dial Button Functions

2XX(Note) Station number 49 Flash 3XX(Note) Station number 53+grp+0 Delete from the group 7XX(Note) Trunk line 54+zone Page forward 8X Trunk group number 55+0/1/2/3/4 Page 0/1/2/3/4 internal z one 0 Trunk group number 55+5/6/7/8 Page 1/2/3/4 external zone 10+XXX Answer a call in standby mode 55+9 Page all the external zones 1 1 Set/Clear a call on hold 55+* Page all the zones 12+ XXX

13 Door open 59 Change to self station level

Pick up a call on hold from another station

56 Meet Me Page pickup

16+XXX Set speed dials 65 Direct call pickup 17 Dial the saved numbers 66 Group call pickup 19 Redial 67 Universal Answer 41 Leave a message 400 Cancel DND 42+XXX Cancel a message 401 Set DND 43 Set/Return a message 500-5XX

(Note)

44 Reserve access to station/

Trunk line during a call

45 Wait for a busy ex tension 601+XXX Forward all calls 46 Conference 602+XXX Call forward on busy 47 Enter a billing code 603+XXX Call forward on no answer 48 Assign a station message 604+XXX Call forward on busy/no answer

- Extension, trunk and station group numbers can be 3 or 4 digits.

- If the table above does not have the desired function code or the function code

NOTE

does not match with the desired function, the system’s numbering plan may have been changed, please consult with your System Administrator.

600 Clear all forwarding calls

Station Group

Page 17

THINGS YOU SHOULD KNOW

7. Entering Characters

Using the dial buttons and the navigation buttons of this phone, you can easily enter/edit, letters, numbers and special characters.

Selecting an Input Mode

When the input screen appears, press the [Menu] button until the required input mode is selected.

Example of Character Input Screen

Page 18

NOTE

- The default input mode is set to English.

: Alphabet Capital Letters Input Mode

: Alphabet Lowercase Input Mode

: Numeric Input Mode

: Special Characters Input Mode

EMBEDEntering Letters of the Alphabet

YOU SHOULD KNOW

THING

Press the

[Menu]

button to select the alphabet input mode. Use the

direction but ton to mov e a cu rso r.

Then, press the dial buttons to modify or insert the desired letters.

If the letter to enter is the same as the previous character, press the direction button to move the cursor one space to the right or wait until the cursor moves automatically after a 3 second delay .

The location of alphabet letters on dial buttons is as follows.

Dial Button Alphabet Dial Button Alphabet Dial Button Alphabet

A B C

G H I P Q R S

J K L T U V

* / . # @ -

Press the button repetitively until the desired alphabet letter appears.

e.g.) Dial twice to enter K. Dial three times to enter L.

D E F M N O W X Y Z

To enter another letter from the same button sequentially , enter the first

letter, wait for about 3 seconds, and then press the button again.

- Press the direction button to insert blank.

- To insert a blank between the entered characters, press the direction buttons to move a cursor to a character that will be right next to the blank, and press the dial button [0] once.

Press the [Cancel] button to delete any characters one by one. Press the [Cancel] button for

more than 2 seconds to delete all characters.

Page 19

THINGS YOU SHOULD KNOW

Entering Special Characters

Press the

Then, the special characters that can be selected will be displayed on the lower part

of the character input screen.

Press direction button, to select the special characters and press the [Enter ] bu t ton . or

Press direction button to select another type of special characters.

NOTE

[Menu]

button to select the special character input mode.

- Press the dial button [0] to insert a blank.

- Press the [Cancel] button to delete special characters one b y one. Press the [Cancel] button for more than 2 seconds to delete all characters.

Entering Numbers

Press the associated with the desired number.

[Menu]

button to select the numeric input mode and then press the dial button

Page 20

THING

8. Volume Adjustment

[!Volume"] button is used for adjusting the volume of the handset, speaker, and ringer.

Adjusting Handset Volume

During a call using the handset,

press the

the handset vol u me.

[Volume

]

button to increase

""""

YOU SHOULD KNOW

Press the

the handset vol u me.

[

Volume

!!!!

]

button to decrease

Adjusting Speaker Volume

During a call using the

press the

the speaker volume.

Press the

the speaker volume.

[Volume

[

Volume

!!!!

[Speaker]

]

button to increase

""""

]

button to decrease

button,

Page 21

THINGS YOU SHOULD KNOW

Adjusting Ring Volume

To increase the ring volume, press the

[Volume

is ringing.

To decrease the speaker volume, press the

[

Volume

!!!!

is ringing.

]

button while th e phon e

""""

]

button while th e phon e

NOTE

- In order to set the required volume of the various options for this IP phone, refer to

the ‘Volume Menu’ of ‘Application Menus’ described in this guide.

Page 22

THING

9. Types of Signal Tone

The types of signal tone used in this te lep hone sy ste m are de scribed in t he foll owin g tabl e.

YOU SHOULD KNOW

Signal

T one Name

Dial tone Ring back

tone Busy tone

Transfer tone

Confirmation tone

A steady tone that indicates you can begin dialling.

Indicates the station you dialled is ringing.

Indicates the station you dialled is busy.

Indicates your call is being held and you can dial another station.

Very short beeps that indi cate you have correctly set or cancelled a system feature.

Usages Signal Interval

* The Signal Interval may vary for each country.

10. Changing the Dial Mode

The OfficeServ system allows you to dial to the local telephone network using either pulse (mechanical) or tone dialling modes. To change from pulse(mechanical) dial mode to tone dial mode, press the an external number. Then, every number pressed after the

[#]

button will be transmitted in tone

mode(electronic mode).

[#]

button while dialli ng

Page 23

THINGS YOU SHOULD KNOW

11. Telephone Status Indicator

The status indicator turns on or off according to the telephone status.

Situation Status Indicator

Busy Steady red. Station Ring Flashing red. Trunk Ring Flashing blue. Recall Ring Flashing purple. Message Camp On Flashing red. DND Fast flashing red within 1-second interval.

12. Button LED

The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off according to the phone status.

[Transfer] button LED

LED Status Function

Steady red When ‘Forward All Calls’ is set or a Follow-me has been set.

[Hold] button LED

LED Status Function

Flashing red When the phone is locked for any outgoing Trunk call. Steady red When the entire phone is locked.

[Speaker] button LED

LED Status Function

Steady red When the phone is used as a speakerphone.

"""" """" """" """"

Transfer

Hold

Speaker

Page 24

GETTING STARTED

This chapter describes the procedure for setting the user environment after installing and booting the I TP -50 12 L IP phone.

1. Entering the Environment Setup Mode

When the IP phone is first installed or the system settings have changed, you must set the data network environment settings through the environment setup menu. This menu also allows you to designate the TFTP server for upgrading the IP phones programs.

Connect the power adaptor while pressing

[Menu]

the

The environment setup menu appears

on the LCD screen. Press the to move to between the menus, and press

[Enter]

the

button.

[ ]/[ ]

direction button

button to select.

Setup Menu Structure

Setting items are built in the below structure.

1. Version

1. Information

2. Network

3. Load & Upgrade

4. System

5. Server

6. Exit

2. Network

3. Load Option

4. MAC address Manual IP DHCP PPPoE

1. Mode

2. IP

3. Netmask

4. Gateway

1. Load Option

2. Upgrade Program

3. Upgrade Bootrom

4. Format

1. Password(* Not Used)

1. Server IP

2. ID

3. Password

1. Mode 1. Mode

2. ID

3. Password

Page 25

GETTING STARTED

2. Editing

The buttons and functions below are used for selecting a menu from the LCD screen and entering/cancelling/saving a value.

Moving between Menus

Press the [ ]/[ ] direction button to move to a menu and press the [Enter] button, or

press the number of the menu using the dial buttons from [0] to [9]. Press the [Menu] button to move to the environment setup main menu.

Press the [End] button to move to the previous menu without saving the entry.

Use the [ ]/[ ] direction button to move to other menus.

Entering Numbers, Characters, and Period(.)

Enter a number or character using the dial buttons [0]~[9].

Press the [ ] button to enter a period.

(Refer to the ‘Entering Characters’ section of ‘Things You Should Know’ for procedures on

entering characters.)

Deleting Entries

Press the [ ] button or [Cancel] button to erase entries by moving the cursor to the left.

Saving Entries

Press the [Enter] button to save the entries.

Cancelling Settings

Press the [End] button to move to the previous menu without saving the entry.

Page 26

3. Network Settings

You can verify or change the network environment.

Use the [ ]/[ ] button to move to

the [2. Network] menu and press

Enter

the [

] button.

GETTING

TARTED

Move to the

press the

Select

[1. Mode]

[Enter]

submenu and

button.

[1. Manual IP] menu

directly enter the phone’s IP address.

Select [2. DHCP] to let your data network

automatically allocate the IP address. The IP Address, Subnet Mask, and Gateway values are automatically set and are not displayed on the LCD screen. Select [3. PPPoE] to use a broadband network such

as ADSL. In this case, you should enter the ID and password which was given from broadband network supplier.

After selecting the required mode a message

confirming the mode is displayed for 2 seconds.

GETTING STARTED

The upper menu is displayed again.

Select

[2. IP]

to display the current IP address of the IP phone. No address is displayed if an IP address is not set. Use the dial but to n s [0 ]~[ 9 ] an d [ ] to enter a new IP address, and press the

Be careful not to enter a duplicate

IP address since the data network will not support duplicated IP addresses.

[3. Netmask]

Netmask address of the IP phone. To change the Netmask address, enter a new address and press

[Enter]

the

Gateway address of the IP phone. To change the Gateway address, enter a new address and press

[Enter]

the

button.

[4. Gateway]

button.

to display the current

to display the cu r ren t

[Enter]

button.

Page 28

4. Load & Upgrade Settings

You can verify or change the upgrade environment of the IP phone.

Use the [ ]/[ ] button to move to

[3. Load & Upgrade]

the and press

The submenus are displayed.

[Enter]

button.

GETTING

TARTED

Select

[1. Load Option]

and designate

the source of program for the IP phone.

Select [1. File System] to operate programs

saved in the IP phone flash memory. Select [2. TFTP down run] to download

programs saved in the TFTP server to the RAM memory of the IP phone.

- When you select [2.TFTP down run], you must consult System Administrator to know the location of the server.

NOTE

GETTING STARTED

[2. Upgrade Program]

The

menu is used for upgrading the phone’s program. Enter the IP address of the TFTP server from which the program should be downloaded. Press the

[Enter]

button to start the program download process.

If the correct TFTP server IP address is programmed

[Enter]

press

[3. Upgrade Bootrom] menu

The

to start the download process.

is used for upgrading the phone’s Bootrom. Enter the IP address of the TFTP server from which the Bootrom program should be downloaded, and press the

The IP phone is rebooted after downloading

the Bootrom program and the Environment Setup Main Menu appears. At this time, you don’t need press the [Menu] button.

[Enter]

button.

[4. Format]

The

menu is used to delete previously saved programs.

Check with your System administrator before using this option.

- After formatting the IP phone, download a new program through the [2. Upgrade

NOTE

Program] menu.

Page 30

GETTING

TARTED

5. Setting System Authentication Information

This function is used to set the IP address of the OfficeServ system connected to the IP phone and the authentication ID and password of the IP phone. The ID and password of this menu are used when initially setting the IP phone and are not required while using the functions of the IP phone. If a function of the IP phone(such as Lock) requests a password, enter the system password set the Config/Password menu.

Use the [ ]/[ ] button to move to

[5. Server]

the

[Enter]

the

The submenus are displayed.

If the OfficeServ system is set to request

the ID and password of the IP phone, [2. ID] and [3. Password] shall be entered.

menu and press

button.

[1. Server IP]

The

menu is used for verifying or changing the IP address of the OfficeServ system. Verify the current IP address of the OfficeServ system before making any change s. To change the IP address, enter a new address and press the [Enter] button.

[2. ID]

[3. Password]

and

are user information required for connecting to the OfficeSe rv syste m.

Contact your System Administrator for the correct ID and password.

- The ID is composed of maximum 16 letters and numbers(Capital and lower case letters are not distinguished). The password is composed of a maximum 8 numbers.

NOTE

The password is displayed as * when entered .

GETTING STARTED

6. Verifying Settings

You can verify the IP phone settings after setup. Incorrect settings can be adjust ed after ve rificati on.

Use the [ ]/[ ] button to move to

[1. Information]

the

[Enter]

the

The submenus are displayed.

Select each menu and verify the settings. Check, the settings are correct before using the IP phone.

button.

[2. Network]

menu and press

7. Exiting Setup

This option will exit the environment setup menu and reboot the IP phone.

Return to the main menu of environment

setup and select the press the

The settings are saved and the IP phone is rebooted.

[Enter]

- You should consult your System Administrator prior to changing any environment

settings of the IP phone.

NOTE

[6. Exit]

button.

menu and

Page 32

MAKING A CALL

1. Before Making a Call

The calling methods and features are summarized in the following table. The detailed description corresponding to each feature then follows.

Call Type Intercom Calls Outside Calls

Calling method Handset, speakerphone Feature

- Making an intercom call

- Intercom callback

- Call waiting

- Calling the system operator

- Making an outside call

- Redial

- Automatic redial

- Trunk line callback

- Trunk line recall

- Call waiting in a parking orbit

- Changing Trunk line level/Using a billing code

- Save/Repeat

- Calling the saved number

- Calling from the lists of the latest called numbers/incoming calls

- Dialling from recent call log

- Speed dialling

- Searching/Dialling from the System directories by name

- Conference Call

Dialling Modes

The ITP-5012L IP ph on e all ows you to choose betw een 2 di al lin g modes, Ov e rlap an d Enbloc. Refer to the Application Menus/Configuration section later in the manual for more information.

Overlap dialling allows you to commence the calling process immediately you dial the first digit.

If you dial without lifting the handset first, the IP phone will automatically turn on speakerphone.

Enbloc dialling allows you to enter the number first, thus giving you time to review and change

the number. You then press the [Send] button to make the call using the handset or speakerphone.

The following features descriptions for making calls is based on the Enbloc dialling mode.

Page 33

MAKING A CALL

Calling Methods

Using a handset

This function allows you to lift the handset and make a call.

Using a speakerphone

This function allows you to make a call through the speakerphone without lifting the handset.

Page 34

2. Making an Intercom Call

This function is used when you want to make a call to other stations.

Calling Other Stations

Lift the handset.

Dial the extension number of the other party.

Or, press the [Select] button corresponding

to the extension number in the programmable feature screen.

MAKIN

A CALL

Press the

[Send]

button and ring to ne

will be heard.

If beep tones are heard,

without ring tone, the station you called is set for a voice announcement or an automatic answer function. After the beep tones end, you can speak to the called party through their station speaker.

Begin speaking after the other party answers.

Calling Through a Speakerphone

Dial the extension number without lifting the handset and press [Send].

Listen to the speaker to hear a voice of the other party and speak through the microphone.

Y ou can switch from the speakerphone to the handset by lifting the handset.

Press the [Speaker] or [End] button to hang up the call on the speakerphone.

MAKING A CALL

Busy Station Callback

When you call another station and receive a busy signal, this function allows you to set a callback reservation for when the other station becomes free.

When another station is called and a busy

tone is heard, press the corresponding to displayed on the LCD screen.

Replace the ha nd set aft e r confi r mat i on

tone is heard.

When the busy station becomes free,

your phone will ring. At this time, the LCD screen will displ ay a call ba ck message.

[CALLBACK]

[Select]

button

Page 36

Lift the handse t to call th e now idle sta ti on .

Begin speaking after the other party picks

up the phone.

- A callback will be cancelled if not answered within 30 seconds.

- After the call is finished, the callback reservation will be automatically cleared.

NOTE

- Callback can also be set for a station user that does not answer your cal l. The callback will occur after the called station user next uses their phone.

the reserved extension number

MAKIN

Busy Station Camp-On

When you call another station and receive a busy signal but you do not want to wait for a callback, this function allows you to camp on to the busy extension.

After calling a busy station, press the

[Select] [CAMP ON]

The called station will receive off-hook ring

tone repeated every few seconds to indicate that you r call is wa it in g.

button corresponding to the

displayed on the LC D scr ee n.

A CALL

Wait for the ca ll ed pa rty to an swe r.

- The called station must release its first call or place it on hold before answering

the camp-on.

NOTE

Calling your system operator

[9]

Dial of operators. If a specific operator needs to be called, dial that person’s extension number.

to call the system operator or a group

MAKING A CALL

3. Making an Outside Call

Making an Outside Call

Lift the handse t an d di al the t run k acce ss

[0]

code of outside party .

and then dial the telephone number

Or, press the [Select] button corresponding to the trunk line required in the programmable feature screen and dial the outside telephone number .

Press the

Begin speaking after the other party

[Send]

button to make the call.

picks up the phone.

Calling Through a Speakerphone

Dial the trunk access code followed by the telephone number without lifting the handset

and press [Send]. Listen to the speaker to hear the voice of the other party and speak through the

microphone. Y ou can switch from the speakerphone to the handset by lifting the handset.

Press the [Speaker] button to hang up the call on the speakerphone.

Page 38

NOTE

- In overlap dialling mode, if the Hot Keypad feature has been turned off, you must press

the [Speaker] button first then dial the trunk access code and telephone number required.

- Refer to Section ‘8. Application Menu/Configuration/Station On/Off’ for more details.

Redial

This function allows you to redial the last external number dialled.

When the phone is in standby mode,

press the until the Soft menu screen appears.

[Screen]

Or, dial [1][9], the function code for redial, and then press the [Send] button.

button repeatedly

MAKIN

A CALL

Press the

[LAST REDIAL]

[Select]

button corresponding

displayed

on the Soft menu screen.

Begin speaking after the other party picks

up the phone.

MAKING A CALL

Automatic Redial

After making an outside call and receiving busy tone, your IP phone can redial the called number automatically. It can redial up to 99 times at a the preprogrammed interval.

Upon hearing a busy tone, press the

[Select] button corresponding to the

[Retry]

The system reserves the line and redials

the same number automatically. You can hear the call setup tones through the speaker. At this time, the microphone is automatically disabled.

When the other party answers, you

should lift the handset or press the

[Speaker]

NOTE

button or the

You mu st re spond within 10 seco nd s. (An automatic redial will be cancelled if not answered within 10 seconds.)

- When you dial to another number, the automatic redial is cancelled.

- To cancel automatic redial, lift and replace the hand set.

[Send]

button.

Page 40

Busy Line Queuing With Callback

If you receive a busy signal when selecting an outside line, this means that the line or group of lines is busy. This callback function allows a call to be placed in queue waiting for a free outside line.

If busy tone is heard when selecting a trunk

line, press th e [S el e ct] but to n co rre spo ndi ng to

[CALL BACK]

Replace the handset after the confirmation

tone is heard.

If the [Hold] button is pressed when the

confirmation tone is heard, the first callback that has been set will be cancelled.

displayed on th e LCD scree n.

MAKIN

A CALL

When the busy line becomes available,

your phone will ring.

Lift the handset or press [Speaker] and a dial

tone will be heard. Dial an outside telephone number and press

[Send]

the

Begin speaking after the other party picks

up the phone.

button.

- A callback will be cancelled if not answered within 30 seconds.

NOTE

MAKING A CALL

Making a New Call

This function allows you to disconnect the existing call and make a new call on the same line.

While on a call, press the [Select] button

corresponding to the LCD screen. Thi s will di sconn e ct t he current call an d prov id e di al ton e .

Dial an outside telephone number and

press the

[Send]

[NEW]

button.

menu displayed on

Call Park

This function allows you to place a call in a ‘parking orbit’ and announce the call over a paging system for someone to pick up. There are a total of 10 parking orbits and a call can be parked in one of these orbits.

During a call

press the Programmable feature screen is displayed.

Press the

[PARK]

to screen.

[Screen]

[Select]

on the Programmable feature

button until the

button corresponding

Page 42

MAKIN

A CALL

Dial the orbit number

(0~9)

to park the call and anno un ce the orbi t nu mbe r for the required party to answer the call.

To retrieve a parked call press the

button corresponding to

[P ARK]

on the Programmable feature screen and dial the orbit nu mbe r.

About the Call Park and Orbit

‘Call Park’ means that you can park a call to allow someone to pick i t up at another

NOTE

location. The storage places are called ‘orbits’ and there are a total of 10 orbits. The current call can be parked in one of those orbits and the relevant orbit number (storage place) can be announced. Then, someone can take the call out of the parking orbit. A Park key can be programmed with a dedicated park orbit number(0-9). Calls can be parked and retrieved by pressing the Park Orbit button. When a call is parked in the orbit associated with the Park Orbit button it will flash to indicate a parked call on all stations with that Park Orbit key programmed.

[Select]

Using Authorization or Account Codes

These functions restrict access to outside lines without inputting a valid code. The system then prints these codes out with the call details on a call details report.

Using Authorization Codes

If the telephone system asks for an authorization code before you make an outside call, press the [Select ] but t on cor re spo ndi ng to

[AUTHORIZE]

valid authorization code.

on the screen and dial a

MAKING A CALL

Using an Account Code

The OfficeServ system can be programmed to force an account code entry prior to making outside calls or at anytime during the call if it is not forced. This allows the system to report calls against specific account codes in the call details report.

For forced en t ry of a c co un t c o de s, lift the

handset and press mode or lift the handset in Overlap dialling mode.

[Send]

in Enbloc dialling

Press the

[ACCT]

Enter the account code.

Press again the

[Select]

on the screen.

Or, dial [4][7], the function code for using an account code.

[Select]

corresponding to the on the screen.

This will not affect your telephone call.

To enter an Account code during a call follow

steps 2 to 4.

button correspon di ng to

button

[ACCT]

Page 44

NOTE

- If a wrong account code was entered, press the [Select] button for [ACCT] twice and enter the correct account code. Then, only the last account code that you entered will be printed out.

- Please consult your System Administrator for more details.

Saving the Telephone Number

You can save the current dialled outside number for later use and redial the number.

MAKIN

A CALL

Press the

[SAVE/REPEAT]

[Select]

button for

before hanging up the call, to save the phone number that has just been called.

Redialling the Saved Number

You can redial the saved number anytime.

Press the [Select] button for

[SAVE/REPEAT]

screen or dial [1][7].

[1][7] is the function code for redialling

the saved number.

in the Soft Menu

- The saved number is stored in the memory until you save another outside number.

NOTE

4. Dialling Features

Calling From the Lists of the Latest Called Numbers/

Incoming Calls

The Application Menu is used for this function. Please refer to the ‘Recent Caller IDs’ section in the ‘Phone Book’ part of ‘Application Menus’ in this guide.

MAKING A CALL

Dialling from your Recent Call Log

Press the

[Send]

button briefly w hile in

standby mode.

If the [Send] button is pressed and held about

2 seconds, you can redial the last number dialled.

Up to 60 numbers of recently made

or received calls will be listed in the order they were dialled/received. An icon to the left of each number will indicate whether it was an outgoing or an incoming answered or missed call.

Use the direction button or

[Scroll]

button to move the cursor to the desired telephone number or name.

Page 46

Press the

The call will be made using

[Send]

If the [Send] button is pressed, the call is connected to the number or name selected. If the [Enter] button is pressed, you can view information about the call including the caller’s name, time and date of connection, and call duration. After viewing the information, you can press the [Send] button to dial the number.

button or the

[Enter]

the speakerphone. You can switch from the speakerphone to the handset by lifting the handset.

button.

MAKIN

Speed Dialling

The OfficeServ system can store up to 500 frequently dialled telephone numbers in the system speed dial list. In addition you can have up to 50 personal speed dial numbers stored in the system.

You can dial a preprogrammed telephone number stored in the system-wide speed

dial list of num be r s 500- 999 or f ro m your personal list of nu mbe rs 00- 49.

When the phone is in standby mode

press the the Soft menu screen appears.

[Screen]

Or, press the [Speaker] button or dial [1][6], the function code for speed dialling.

button repeatedly until

A CALL

Press the

to the

[Select]

button corresponding

[SPEED DIAL]

button displayed

on the Soft menu screen.

Dial the speed dial number required and,

the associated telephone number will be dialled automatically.

The phone of the other party will ring.

Begin speaking after the other party picks up the phone.

- The ITP-5012L also has an internal Phone Book for storing frequently called numbers.

NOTE

Refer to the ‘Phone Book’ section of ‘Application Menus’ for the use of the internal Phone Book function.

- The system speed dial numbers from 500 to 999 are registered by the System Administrator, so any telephone user can use these system-wide speed dial nu mbers.

- The personal list of numbers from 00~49 are personally registered numbers that can be only used on your station. The station may be assigned up to 50 in multiples of 10. The System Administrator determines the maximum number of personal speed dial numbers available to you.

MAKING A CALL

Dialling from the Directory Name

The OfficeServ system maintains an online directory for extensions, system and personal speed dial names. The extension number or the speed dial number can be selected from the directory name list, which is in alphabetical order.

When the phone is in standby mode,

press the until the Soft menu screen appears.

[Screen]

Or, press the [Speaker] button.

button repeatedly

Press the

the

Press the

to the directory that will be used :

[PERSONAL DIR], [SYSTEM DIR] or [STATION DIR].

Enter the first letter of the desired name

and search for the desired name by using the

[Select]

[DIRECTORY]

[Select]

!!!!

[

Volume

""""

]

button for

menu.

button corresponding

button.

Page 48

Press the

[DIAL]

name is selected to make the call.

NOTE

[Select]

after the desired

button for

- Please refer to the ‘Entering Characters’ section of ‘Things You Should Know’ part in

this guide for entering characters.

- Specific Directory button s can be placed in the Programmable features screen for

single button access to each directory required.

- Please consult your System Administrator for details.

Conference Call

Up to 5 members, including you, can participate in a conference simultaneously.

MAKIN

A CALL

Press

[Conference]

button in the standby

mode.

Press the

[Group]

[Select]

button for

in the conference screen to display

the group list.

Press the left

[Select]

button of the entry box and enter the phone numbers of the participants. And press the

To save the entered phone numbers in the group,

press the [Menu] button.

You can set or cancel the participant by pressing

the right [Select] button.

[Enter]

button.

Press the

the

[Select]

[Send All]

button of

menu. The conference connection status of all the numbers is displayed.

To disconnect a number from the

conference, press the [Select] button of the [Delete] menu on the right side of the number.

- If you press the [Transfer] button and dial the conference function code [4][6], you can

use the conference functi on to add additional parties. Please follow the displayed

NOTE

instructions.

MAKING A CALL

Conference Groups

You can establish a conference simply by selecting one of 5 possible groups and the conference will be setup automatically. You can also review and edit the members of each group.

Press the

[Conference]

button in the

standby mode.

Press the

[Group]

[Select]

button for

in the conference screen to display

the group list.

You can load or delete a number in the

group by moving to the group and pressing the [Menu] button. Select [Save] to save the entered number to the group.

Press the

[Select]

button for the required group to display the members of the group. Press the

[Select]

button for

to establish the conference.

[Send All]

Page 50

To establish a new Conference Group

MAKIN

A CALL

Press the

[Conference]

button in the

standby mode.

Press the

[Group]

[Select]

button for

in the conference screen to display

the group list.

Press the left

[Select]

button of the entry boxes and enter the phone numbers of the participants. Press the

[Enter]

button

after each participant to activate each member.

Each activated member is indicated by a black

Square in the entry box on the right hand side of the conference screen.

Press the

In the pop menu select the

Enter the name of the group and press the

[Enter]

[Menu]

button.

[Save]

option.

button to save.

You can verify that the group has been saved by pressing the [Enter] button when the new group is highlighted.

MAKING A CALL

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ANSWERING A CALL

1. Before Answering a Call

The call answering methods and features are summarized in the following table. If you want to learn how to use each feature, please refer to the detailed description corresponding to each feature.

Call Type Intercom Calls Outside Calls

Call Answering methods Handset, speakerphone Feature

- Answering an intercom call

- Automatic answering mode

- Broadcast answering mode

- Station Call Pickup

- Group Call Pickup

- Answering a waiting call

Call Answering Methods

- Answering an outside call

- Universal Answer

Using a handset

This function allows you to lift the handset and answer a call.

Using a speakerphone

This function allows you to answer a call through the speakerphone without lifting the handset.

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ANSWERING A CALL

2. Answering an Intercom Call

Answering a Ringing Intercom Call

When the phone rings, a call receipt message

will be displayed on the LCD screen.

Lift the handse t an d t he ringi n g call will

be automatically connected you.

Replace the hand set a fte r a co nver sa tio n

is over.

Answering Using the Speakerphone

Press the [Send] button, without lifting the handset.

Listen to the speaker to hear a voice of the other party and speak through the microphone.

Y ou can switch from the speakerphone to the handset by lifting the handset.

Press the [Speaker] button to hang up the call on the speakerphone.

- Press the [!Volu me"] button while the bell is ringing to adjust the ring volume.

- When a call arrives and a call receipt message appears on the LCD panel, but the bell

NOTE

does not ring, you should lift the handset to answer the call.

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Automatic Answering Mode

This function allows you to answer a station call on your phone where the intercom answering mode has been programmed for automatic answer.

Please refer to the ‘Setting the Answering Mode’ section in the ‘Configuration’ part of

‘Application Menus’ described in this guide.

When an incoming call arrives, beep

tones will be heard and then the station automatically answers the call.

The speakerph one is tur n ed on an d y ou

can speak hands-free. After the conversation is over, press

[Speaker]

the

If a personal conversation is needed,

you should pick up the handset.

button or

[End]

button.

WERING A CALL

Voice Announce Mode

This function allows you to answer a station call on your phone where the Voice Announce answering mode has been set up.

When an incoming call arrives, beep

tones will be heard and the caller’s voice can be heard through the speaker.

To answer the call, you can lift the

handset or press the use the speakerphone.

[Send]

button to

ANSWERING A CALL

3. Answering an Outside Call

Answering an outside call

When the phone rings, a call receipt message

will be displayed on the LCD screen.

Lift the handse t an d t he ringi ng call will

be automatically connected.

Replace the hand set a fte r a co nver sa tio n

is over.

To Answer using the Speakerphone

Press the [Send] button, without lifting the handset.

Listen to the speaker to hear a voice of the other party and speak through the microphone.

Y ou can switch from the speakerphone to the handset by lifting the handset.

Press the [Speaker] button to hang up the call on the speakerphone.

- Press the [!Volu me"] button while the phone is ringing to adjust the ringer volume.

NOTE

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WERING A CALL

Universal Answer for Outside Calls

The Universal answer feature allows you to answer outside calls programmed to ring a general alerting device such as a night bell. The Universal Answer feature does not apply to intercom calls.

If an outside call rings the alerting device.

Press the

until the Soft menu screen appears.

Press the

displayed on the Soft menu screen.

Lift the hands e t o r pr e ss [Sen d ] to s pe a k

through the speakerphone.

[Screen]

Or, dial [6][7], the function code for

universal answer.

[Select]

button repeatedly

button for

[UNIV. AN SWER]

ANSWERING A CALL

4. Answering Calls at Other Extensions

The functions below describe t he met hods ava ila ble t o answe r calls ringi ng at una tte nded stati ons.

Station Call Pickup

When you hear an unattended ringing station

Lift the hand s et .

[6][5]

Dial

for call pickup.

Dial the extension number of

the ringing phone.

, the function cod e

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WERING A CALL

Group Call Pickup

Allows you to pick up a call ringing in any pickup group. Use group pickup when you and the ringing extension are part of a pickup group.

When a telephone assigned in the same

pickup group i s ringing, you can lift the handset.

[6][6]

Dial

call pickup.

Dial the group number(01~20).

, the function code for group

- Station and group call pickup features may not be able to answer calls recalling to a station. Consult your System Administrator as this is a programmable option in the

NOTE

OfficeServ system.

- Group call pickup will pickup ringing calls to stations in the group based on the station’s priority in the group. This may result in you answering a call for a different station to the one you exp ect. Use the station pickup to be sure you pick up the st ation call you require.

ANSWERING A CALL

Answering a Waiting Call

When currently on a call and a second call arrives from another station/outside caller this feature allows you to answer the waiting call.

Press the

[Screen]

button until th e

Programmable Feature screen appears.

Press the

[Select]

button for the Trunk flashing button in the Programmable Feature screen.

If an automatic hold feature is set up on

your phone, the current call will be placed on hold automatically, otherwise it will be disconnected.

Alternatively when a new incoming call

arrives press the

[Hold]

button to place your existing call in Hold and then press the

[Select]

button of the flashing button in the Programmable Feature screen.

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FEATURES USED DURING A CALL

1. During an Intercom Call

Features that can be used con v enie ntly d uring an int ercom ca ll are des cr ibed be low.

Hold an Intercom Call

You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later.

Press

To call again, press the blinki ng

[Hold]

button and replace

the handset to put t he cur re nt call on hold .

The intercom call is placed into exclusive hold

and cannot be retrieved at another station.

[CALL]

in the programmable feature screen.

button

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FEATURES USED DURING A CALL

2. During a Outside Call

Features that can be used conveniently during an outside calls are described below.

Hold an Outside Call

You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later.

[Hold]

Press

Press the

the Programmable Feature screen is displayed.

The number of the Trunk line call,

which is on hold, blinks on the Programmable Feature screen. Press the Trunk line number to resume the call.

button and put the call on hold.

[Screen]

[Select]

button until

button of the blinking

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Resume conversation.

- If the [Hold] button is pressed once, you can reconnect to the party on hold from another phone.

NOTE

- If the [Hold] button is pressed twice, you can reconnect to the party on hold only from the original phone.

FEATURES USED DURING A CALL

Hold a Outside Call and Make an Intercom Call

You can put the outside caller on hold and call another station to consult with another staff member.

Press

Dial the station number.

Commence conversation with the recipient of

Press

[Transfer ]

The caller will be pla ced on -hol d .

the station call.

[Transfer ]

to the outside call on hold.

button.

button to reconnect

- You can switch between the outside caller and the internal party by pressing the

NOTE

[Transfer] button.

FEATURES USED DURING A CALL

Call Transfer

While on an outside call you can transfer the call to another internal or outside party.

Press

Dial the station/outside number

Press the

[Transfer ]

to which the call should be transferred.

[End]

to immediat ely transfer th e cal l or wait for the called party to answer and announce the transfer before disconnecting the call.

button during the call.

button or replace the handset

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NOTE

- If the recipient of the transferred call does not answer or rejects the transfer, the call

will recall to you.

- You can also press the [Transfer] button to reconnect to the outsid e caller.

- If the station you wish to transfer the call to is busy, you can camp-on the caller to the

busy station by pressing the [End] button. The busy station will receive off hook ring to indicate a camp-on call.

FEATURES USED DURING A CALL

Transfer to the Voice Mailbox

You can automatically transfer the incoming call to the voice mailbox. The OfficeServ system should have the Samsung Voice Mail Service(SVMi) card installed.

When a call arrives, press the

and then press the

[VT]

from the Programmable

Features screen.

Dial the voice mailbox number.

The caller will be answered by the Voice mail

card. Replace the handset or press

[Select]

[Screen]

button for

[Speaker]

button

FEATURES USED DURING A CALL

3. During Intercom/Trunk Line Calls

Features that can be used con veniently during intercom/Trunk line calls are described below .

Conference

Up to 5 members, including you, can participate in a conference simultaneously.

Press

[Conference]

button while on a call.

You will hear conference tone

Dial the number of the internal or external

party you wish to add to the conference, wait for them to answer and press

[Conference]

Dial the number of another internal or

again.

external party to be added to the conference or press the

[Conference]

button to begin the conference. The conference connection status of all the numbers is displayed.

If the required party is busy or not reached

press the [End] button. Press the [Conference] button again to return to the previous conversation. When you have added the last party press the [Conference] button twice.

To disconnect a party from the conference, press the [Conference] button

and dial the station number or Trunk number of the party to be excluded. Press [Conference] again to resume the conference with the remaining parties.

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- If you press [Transfer] and dial the conference function code [4][6], you can use the

conference function to add additional parties. Please follow the displayed instructions.

NOTE

Mute

FEATURES USED DURING A CALL

During a call you can mute the handset transmitter or microphone while still listening to the other party

Press the

displayed on the screen.

Press the

clear the Mute function.

[Select]

button for

[MUTE]

[MUTE(OFF)]

FEATURES USED DURING A CALL

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Page 68

CONVENIENT FEATURES

1. Call Forwarding

When unable to take incoming calls you can forward your calls to another station, group of stations or an outside telephone number. You may also progr am a dedicated fe ature key for F orward All, Forward Busy, Forward No Answer or Forward Busy and No Answer in the Programmable Features screen. Call Forwarding can be set using the Application menu. Refer to the ‘Call Forwarding’ section of the ‘Application Menus’ in this guide.

Forward All Calls

You can forward all incoming calls to another number.

Dial

[6][0][1]

in the standby mode and

dial the number to which all calls should

be forwarded.

[6][0][1] is the function code for Forwarding

All Calls.

Wait for the confirmation tone and

hang up.

The [Transfer] button LED will turn on to

Indicate Forward All has been set. The forwarding icon will be displayed on the

top of the phone’s LCD panel to indicate Forward has been set.

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CONVENIENT FEATURES

Forward Busy

You can forward incoming calls to another number when you are using the phone.

Dial

[6][0][2]

in the standby mode and

dial the number to which all calls should be forwarded.

[6][0][2] is the function code for Forward Busy .

Wait for the confirmation tone and

hang up.

The forwarding icon will be displayed on the

top of the phone’s LCD panel to indicate Forward has been set.

Forward No Answer

Your incoming calls can be forwarded to another number if you cannot answer the call within the specified time.

Press

[6][0][3]

in the standby mode and press the number to which all calls should be forwarded.

[6][0][3] is the function code for Forward No

Answer.

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Wait for the confirmation tone and

disconnect the call.

The forwarding icon will be displayed on the

top of the phone’s LCD panel to indicate Forward has been set.

CONVENIENT FEATURES

Forward Busy/No Answer

When the Forward Busy and Forward No Answer destinations are both set, you may enable both these options simultaneously. When you are busy, calls will be transferred to the number specified in Forward Busy destination. If you do not answer, the calls will be forwarded to the Forward No Answer destination.

[6][0][4]

Dial

[6][0][4] is the function code for Forward

Busy/No Answer.

in the standby mode.

Wait for the confirmation tone and

hang up.

The forwarding icon will be displayed on the

top of the phone’s LCD panel to indicate Forward has been set.

Cancel Call Forwarding

Lift the handse t an d di al

cancel all call forwarding settings.

[6][0][0] is the function code for Cancel Call

Forwarding.

The forwarding icon will not be displayed on

the top of the phones LCD panel.

[6][0][0]

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CONVENIENT FEATURES

Forward Follow Me

When you will be away from your phone for a while, e.g. in a conference room or another office, you can forward your incoming calls to a station where you are currently located. Alternatively you can redirect calls to another station to your own phone. This is called follow-me or remote call forwarding.

At the phone you a re cu rre nt ly located

near dial

Enter the number of your phone,

or the station you want to redirect calls from.

[6][0][6]

[6][0][6] is the function code for Follow Me.

Wait for the confirmation tone and

hang up. All your calls will be forwarde d to th e new location.

The [Transfer] button LED at your phone

will turn on to Indicate Forward follow me has been set. The forwarding icon will be displayed on the

top of the phones LCD panel to indicate Forward has been set.

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2. Do Not Disturb (DND)

This feature is used to block incoming calls.

Setting/Cancelling DN D

CONVENIENT FEATURES

Press the

Soft menu screen is displayed.

Press the

[SAVE]

to clear the DND setting.

[Screen]

Or, dial the DND setup code, [4][0][1].

[Select]

to set DND.

Press the [Select] button for [CLEAR]

button until th e

button for

[DND]

The status indicator blinks to indicate that

the DND mode is set.

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CONVENIENT FEATURES

3. Paging

This feature is used to broadcast announcements through the phone’s internal speaker and/or optional external speakers.

Internal Page

To broadcast through the station speakers.

Lift the handse t.

Or, press the Page function code [5][5].

Press the [Select] button for

[PAGE]

displayed on the scr een .

Dial the required external zone [1], [2], [3],

[4] or [0] to page all internal zones.

Deliver the announcement after the

confirmation tone. The annou ncement will be broadcasted to stations in the selected zone.

Replace the ha nd set aft e r compl et in g

the page announcement.

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CONVENIENT FEATURES

External Page

You can broadcast announcements through optional speakers in external areas(such as large offices, work areas and factories). Four(4) External zones are available plus all external zones.

Lift the handse t.

Or, dial the Page function code [5][5].

Press the

[PAGE] menu

Dial the required external zone [5], [6], [7],

[8] or [9] to page all external zones.

Deliver the announcement after

the confirmati on to ne . The a nno un ce ment will be broadcasted through the speakers in the external zone.

Replace the ha nd set up on compl e ti ng

the page.

[Select]

button of the

displayed on the screen.

Page 75

CONVENIENT FEATURES

All Page

Allows you to page through all station speakers in the internal zones and speakers in external areas.

Lift the handse t.

Or, press the Page function code [5][5].

Press the

[PAGE]

Dial

and external zones.

Deliver the announcement after

the confirmati on to ne . The a nno un ce ment will be broadcasted through the speakers in all external an d in te rna l zon e s.

[Select]

displayed on the scr een .

[!]

to page all internal

button for

Page 76

Replace the ha nd set up on compl e ti ng

the page.

Meet Me Page

You can use page to find the recipient of a call.

Lift the handse t.

Or, dial the Meet Me Page function code

[5][4].

CONVENIENT FEATURES

Press the

[MEET ME PAGE]

the screen.

Dial the page zone number(0~9).

After the confi r mat i on to ne adv i se the

the person you require to dial

[Select]

button for

displayed on

[5][6]

The ‘Please press ANSWER WAIT’

message is displayed on the screen. Press

[Select]

the

or Press [Tr a nsf e r] followed by [5][4].

button for

[AN S WER WAIT]

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CONVENIENT FEATURES

The ‘Wait until the recipient responds’

message is displayed. You should hold on to the handset until the recipient dials the page answe r cod e ([ 5 ][6] ) .

Once the recipi ent en t e r s the pag e an sw er

code([5][6]), the recipient will be automatically connected to you.

Call Park and Page

When you answer an outside call for another user not currently at their desk, you can park the call and page the required party.

Press the [Select] button for

[PAGE]

The call is automatically parked.

while the call is on li ne .

Page 78

Dial the number of the page zone where

the recipient is located.

When the location of the recipient is not

known, press the [ ] button and page all internal and external zones.

After the confi rmat i on to ne , ann ou n ce

the call has been pa rked . You should inform the required user of the station number or the Trunk number where the call is parked.

Mr.XXX! Your Call is on Trunk line xxx.

Hang up by repla ci ng th e ha nd set .

If the parked call is not answered within a

specified time, the outside call will recall your phone . I nt e r c om ca ll s ca n no t b e parked or paged.

Page Pickup

To answer the parked call notified in the page.

Lift the handse t an d p ress t he

[Screen]

displayed.

[1][0]

button until the Soft menu screen is

Or, dial the Connect Call function code

CONVENIENT FEATURES

Press the

[PAGE PICKUP]

Dial the phone or trunk number notified

[Select]

button for

through th e pa ge.

You will be automatically connected

to the parked caller.

NOTE

- Call Park and Page is only a pplic able to outsi de ca lls .

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CONVENIENT FEATURES

Off-Hook Voice Announce (OHVA)

Allows you to make an announcement to another station currently on a call. This feature is useful when you have an urgent message to deliver to a station user.

Dial the busy station.

After hearing the busy tone, press the

[Select]

button for

[OHVA]

After the warning tone,

deliver the announcement which will be heard through the handset or the speaker on the busy statio n.

Only the internal station will hear

the announcement, it will not be heard by an external caller.

Disconnect the call by replacing the handset

or by pressing the

[End]

button.

[Speaker]

button or

Page 80

OHVA Reject

While listening to OHVA, you can press

[Select]

the to disconnect the OHVA call and resume the original call.

NOTE

button for

- OHVA is not applicable to phones that have the DND option enabled.

- OHVA is applicable to intercom calls and transferred calls.

[REJECT]

OHVA Cancel

After finishing the OHVA call, you can resume the original call that was on hold.

CONVENIENT FEATURES

When an OHVA call is received, the Select

box of the station number blinks on the Programmable Feature screen. Press the

[Select]

put the current call on hold and connect to the OHVA call.

After the OHVA call is finished, press

the the original caller who was on hold.

button of the stat io n nu mber to

[Send]

button to resume the call with

Page 81

CONVENIENT FEATURES

OHVA Block

You can use the OHVA Block feature to reject all OHVA calls.

Press the

[Screen]

screen is displayed.

Press the

[Select]

[OHVA BLOCK]

Press the [Select] button for [OFF] in

the [OHVA Block] menu to cancel OHVA Block.

button until th e So ft Me nu

button for

and then select [ ON] .

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CONVENIENT FEATURES

4. Messaging

Leaving a Station Message

You can leave your phone number as a message on stations that do not answer your call or are busy.

Press the

Programmable Feature screen is displayed.

Press the

[MESSAGE] menu

Feature screen.

Wait for the co n fi rmat io n ton e an d hang up .

[Screen]

Or, dial the message function number, [4][3].

[Select]

button until th e

button of the

on the Programmable

NOTE

- Leaving a message is only applicable to intercom calls.

Page 83

CONVENIENT FEATURES

Cancelling Station Messages

You can erase station messages left on other stations or delete the messages left on the your station.

To erase station messages you left on other

stations, dial number of the other station.

[4][2] is the function code for Cancelling

Messages.

[4][2]

and dial the station

Dial

[4][2]

and enter the your station number

to delete all station messages left on your station.

Refer to the ‘Verify/Return/Delete Message’

in the next page to selectively erase numbers left on your station.

Page 84

Samsung ITP5012L User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual