Samsung ITP5012L User Manual

User Guide

ITP-5012L

This manual cont ai ns in fo r mat io n th at is pro pr ieta ry to SAM SUN G Ele ctro n ic s Co. L td. and is prot e cted by copy r ight . No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any for m with ou t th e pr ior wr i t ten con s en t of SAM SUN G Ele ctr on ic s Co. L td.

CLASS B Digital device or Peripheral

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to International Standaards EN55022, and EN61000, Part 15 of the FCC Rules and Australian Standard AS/NZS3548 These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encour age d t o try to correct the inter fer en ce by one or more of th e f oll o wing meas ure s :

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or experienced radio TV technician for help.

This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co., Ltd.

TRADEMARKS

OfficeServ ITP-5012L is the trademark of SAMSUNG Electronics Co., Ltd. Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies.

Please read this guide before using the ITP-5012L IP phone, and follow the instructions to use the ITP-5012L IP phone safely and correctly.

This manual may be changed for the product improvement, standardization and other technical reasons without prior notice.

For further information on the updated manual or the content contained in the manual, contact your Authorised Samsung Reseller.

HYPERLINK

ABOUT THIS GUIDE

This User guide provi de s in st ructi on s fo r th e u se o f Sa msun g’s latest ITP-5 012L large LCD IP Phone that can be used in connection with the Samsung’s Enterprise IP Solutions OfficeServ System.

Please take the time to study this guide to become familiar with the operation of your ITP5012L phone and the benefits this new IP technology can provide. Keep this guide handy. You may need to look up instructions for infrequently used features.

Learning to use the power of the ITP-5012L phone will simplify your communication needs.

Conventions

WARNING

Provides information or instructions that you should follow in order to avoid personal injury or fatality.

NOTE

CAUTION

Provides information or instructions that you should follow in order to avoid a service failure or damage to your ITP-5012L phone.

NOTE

Indicates addition al i n fo r mati on fo r refe re n ce.

Page I

ABOUT THIS GUIDE

This page is intentionally left blank.

Page II

SAFETY CONCERNS

For product safety and correct operation, the following information must be read before the installation and operation of your ITP-5012L IP phone.

Symbols

Caution

Indication o f a ge ne ral ca ution

Restriction

Indication o f a p rohibited action w hen u si ng the pro du ct

Instruction

Indication of a required action

Page III

SAFETY CONCERNS

The ITP-5012L IP phone shall be connected to the local AC power using the power adaptor provided with the IP phone.

Use of an alternative adaptor may result in serious damage and voids the product warranty.

The handset receiver on the IP Phone may retain metallic objects. Care should be taken when using the handset in the vicinity of small metal objects.

Avoid placing objects containing water such as vases, cups, cosmetics, and medicines near the phone.

WARNING

Moisture in the IP phone may cause a fire a nd electric shocks.

Do not install the phone on an unstable surface or in direct sunlight.

It may cause severe damage to the plastic case of the phone, and reduced the performance of y our IP phone.

Do not place t he p hon e in a d ust y area or ar ea s o f extreme or volatile changes in temperature.

It may cause a fire or electric shocks.

Page IV

Do not install the phone near a heater or naked flames (cigarette lighter, heating apparatus, etc.).

It may cause a fire or electric shocks.

Do not use fl amm a b l e s olve n t or ma t er i al s near the phone. Do not store them near the phone.

It may cause a fire or electric shocks.

If the phone makes excessive noise, emits an odour, or smoke, immediately unplug the phone and call your Authorised Samsung Reseller.

SAFETY CONCERNS

CAUTION

Be careful not to connect the network LAN cable to the PC connection port.

If the LAN cable connected to network is connected to the PC connection port, both telephone and PC communications will be disabled.

Use a soft dry cloth to clean the phone. Do not use any chemical solvents like wax, benzene, alcohol, thinner, aerosols, lubricant, or detergent.

The use of chemicals on the phone may cause fading/discoloring or damage to the parts.

Do not place heavy things on the phone.

It may cause damage to some parts.

Do not separate, repair or remodel the phone arbitrarily.

If a repair is needed, please contact your Authorised Samsung Reseller.

Page VI

TABLE OF CONTENTS

ABOUT THIS GUIDE

Conventions..........................................................................................................................I

SAFETY CONCERNS

Symbols..............................................................................................................................III

Warning...............................................................................................................................IV

Caution ...............................................................................................................................VI

PREPARATION

1. Main Features................................................................................................................................. 1

2. Checking the Parts in the Packa ge............................................................................................ 4

3. Name and Features of the ITP-5012L IP phone........................................................................ 5

Front Panel..........................................................................................................................5

Name and Features of Each Part........................................................................................6

Bottom Panel of the ITP-5012L ...........................................................................................8

4. Assembli ng the ITP-50 12L IP phone.......................................................................................... 9

Connecting lines to the phone.............................................................................................9

Using the Desktop Stand...................................................................................................10

THINGS YOU SHOULD KNOW

1. About Stations and Trunk Lines...............................................................................................11

2. Introduction of Main Screens.................................................................................................... 12

Programmable Feature Screen ......................................................................................... 12

Soft Menu Screen..............................................................................................................12

Page VII

TABLE OF CONTENTS

Background Screen...........................................................................................................13

Executive Status Display...................................................................................................13

Application Menu Screen................................................................................................... 13

3. Using the Programmable Feature Screen............................................................................... 14

4. Using the Soft Menu Screen......................................................................................................15

5. Choosing a Function ..................................................................................................................16

6. Using a Function Code............................................................................................................... 17

7. Entering Characters.................................................................................................................... 18

Selecting an Input Mode....................................................................................................18

Entering Letters of the Alphabet........................................................................................19

Entering Special Characters..............................................................................................20

Entering Numbers.............................................................................................................. 20

8. Volume Adjustment .................................................................................................................... 21

Adjusting Handset Volume ................................................................................................21

Adjusting Speaker Volume ................................................................................................ 21

Adjusting Ring Volume ......................................................................................................22

9. Types of Signal Tone..................................................................................................................23

10. Changing the Dial Mode............................................................................................................. 23

11. Telephone Status Indicator ....................................................................................................... 24

12. Button LED ................................................................................................................................... 24

GETTING STARTED

1. Entering the Environment Setup Mode................................................................................... 25

2. Editing ...........................................................................................................................................26

3. Network Settings .........................................................................................................................27

4. Load & Upgrade Settings...........................................................................................................29

5. Setting System Authentication Information...........................................................................31

6. Verifying Settings........................................................................................................................ 32

7. Exiting Setup................................................................................................................................ 32

Page VIII

TABLE OF CONTENTS

MAKING A CALL

1. Before Making a Call................................................................................................................... 33

Dialling Modes...................................................................................................................33

Calling Methods.................................................................................................................34

2. Making an lntercom Call.............................................................................................................35

Calling Other Stations........................................................................................................ 35

Busy Station Callback........................................................................................................36

Busy Station Camp-On...................................................................................................... 37

Calling your system operator............................................................................................. 37

3. Making an Outside Call .............................................................................................................. 38

Making an Outside Call ..................................................................................................... 38

Redial.................................................................................................................................39

Automatic Redial................................................................................................................40

Busy Line Queuing With Callback .....................................................................................41

Making a New Call............................................................................................................. 42

Call Park............................................................................................................................42

Using Authorization or Account Cod es.............................................................................. 43

Saving the Telephone Number .......................................................................................... 45

Redialling the Saved Number............................................................................................45

4. Dialling Features..........................................................................................................................45

Calling From the Lists of the Latest Called Numbers/Incoming Calls

...............................

Dialling from Recent Call Log............................................................................................46

Speed Dialling.................................................................................................................... 47

Dialling from the Directory Name....................................................................................... 48

Conference Call.......................................................................................................................49

TABLE OF CONTENTS

ANSWERING A CALL

1. Before Answering a Call............................................................................................................. 53

Call Answering Methods....................................................................................................53

2. Answering an Intercom Call......................................................................................................54

Answering a Ringing Intercom Call ................................................................................... 54

Automatic Answering Mode...............................................................................................55

Voice Announce Mode.......................................................................................................55

3. Answering an Outside Call........................................................................................................56

Answering an outside call..................................................................................................56

Universal Answer for Outside Calls................................................................................... 57

4. Answering Calls at other Extensions ...................................................................................... 58

Station Call Pickup.............................................................................................................58

Group Call Pickup..............................................................................................................59

Answering a Waiting Call...................................................................................................60

FEATURES USED DURING A CALL

1. During an Intercom Call ............................................................................................................. 61

Hold an Intercom Call ........................................................................................................61

2. During a Outside Call.................................................................................................................. 62

Hold an Outside Call.......................................................................................................... 62

Call Transfer ......................................................................................................................64

3. During Intercom/Trunk Line Calls............................................................................................66

Conference........................................................................................................................66

Mute....................................................................................................................................... 67

Page X

TABLE OF CONTENTS

CONVENIENT FEATURES

1. Call Forwarding............................................................................................................................ 69

Forward All Calls................................................................................................................69

Forward Busy.....................................................................................................................70

Forward No Answer...........................................................................................................70

Forward Busy/No Answer..................................................................................................71

Cancel Call Forwarding ..................................................................................................... 71

Forward Follow Me............................................................................................................72

2. Do Not Disturb (DND).................................................................................................................. 73

Setting/Cancelling DND.....................................................................................................73

3. Paging............................................................................................................................................ 74

Internal Page .....................................................................................................................74

External Page....................................................................................................................75

All Page .............................................................................................................................76

Meet Me Page ...................................................................................................................77

Call Park and Page............................................................................................................ 78

Page Pickup....................................................................................................................... 79

Off-Hook Voice Announce (OHVA).................................................................................... 80

OHVA Reject......................................................................................................................81

OHVA Cancel.....................................................................................................................81

OHVA Block.......................................................................................................................82

4. Messaging..................................................................................................................................... 83

Leaving a Station Message...............................................................................................83

Cancelling Station Messages ............................................................................................ 84

Verify/Return/Delete Station Message...............................................................................85

Programmed Messages .................................................................................................... 86

TABLE OF CONTENTS

5. Executive/Secretary Hot Line.................................................................................................... 87

Executive Status Display...................................................................................................87

Call Transfer from Secretary to Executive.........................................................................88

Executive/Secretar y Message...........................................................................................89

6. In/Out of Group............................................................................................................................91

7. Group Listening...........................................................................................................................92

8. Caller ID (CID) Presentation....................................................................................................... 93

Saving Caller Number ....................................................................................................... 93

Dialling a Saved Caller Number ........................................................................................93

Storing the Caller Number to a Speed Dial Number .........................................................94

Viewing the Caller ID of Calls Parked/on Hold..................................................................95

9. Call Duration Display..................................................................................................................95

10. Door Phone Related Features................................................................................................... 96

Answering the Door Phone................................................................................................96

Calling the Door Phone ..................................................................................................... 96

11. Background Music ......................................................................................................................97

APPLICATION MENUS

1. Navigation Buttons.....................................................................................................................99

Menu Button ...................................................................................................................... 99

Send Button.......................................................................................................................99

Enter Button.....................................................................................................................100

Direction button................................................................................................................ 100

Cancel Button..................................................................................................................100

End Button.......................................................................................................................100

2. Entering Application Menus ...................................................................................................101

Selecting Applicatio n Menus ..........................................................................................101

Page XII

TABLE OF CONTENTS

3. Phone Book................................................................................................................................102

Search By Speed Dial Number Location.........................................................................102

Search a Telephone Number By Name........................................................................... 103

Search By Telephone Number......................................................................................... 104

Search a Telephone Number By Group........................................................................... 105

Search a Telephone Number By Time............................................................................. 106

Recent Caller Numbers ................................................................................................... 106

Recent Called Numbers .................................................................................................. 107

Telephone Number Registration......................................................................................108

Editing Groups.................................................................................................................109

Deleting All Telephone Numbers .....................................................................................110

4. E-Diary.........................................................................................................................................111

HYPERLINK

Wakeup Call....................................................................................................... 111

Alarm Clock .....................................................................................................................112

Daily Planner ................................................................................................................... 112

Memo Pad ....................................................................................................................... 114

Calculator......................................................................................................................... 115

World Time....................................................................................................................... 116

D-DAY Plus......................................................................................................................117

Unit Conversion............................................................................................................... 118

5. Message ......................................................................................................................................119

Received Messages ........................................................................................................ 119

Sent Messages................................................................................................................122

Draft.................................................................................................................................125

6. Volume Adjustment ..................................................................................................................127

Selecting a Ring Type...................................................................................................... 127

Ringer Volume.................................................................................................................128

Off-hook Volume.............................................................................................................. 128

TABLE OF CONTENTS

Handset Volume..............................................................................................................129

Speaker Volume..............................................................................................................129

BGM Volume....................................................................................................................130

Page Volume ..................................................................................................................130

7. Call Forwarding..........................................................................................................................131

8. Configuration .............................................................................................................................132

Changing a Password...................................................................................................... 132

Locking a IP phone..........................................................................................................133

Setting the Answering Mode............................................................................................ 133

Setting the Boss Answering Mode................................................................................... 134

Language.........................................................................................................................134

Setting the Method of CID Display .................................................................................. 135

Setting Absent Messages................................................................................................136

Displaying Internal Calls ..................................................................................................136

Dial Mode......................................................................................................................... 137

Station ON/OFF...............................................................................................................137

9. My Phone....................................................................................................................................139

Select BG......................................................................................................................... 139

Entering the Name........................................................................................................... 140

Network Information......................................................................................................... 140

Viewing Status information ..............................................................................................141

Enbloc Timeout................................................................................................................ 141

News Color ......................................................................................................................142

Privacy Option ................................................................................................................. 143

Config. Reset...................................................................................................................143

Version Information.......................................................................................................... 144

ANNEX

1. Troubleshooting ........................................................................................................................145

2. Product Specifications.............................................................................................................148

Page XIV

PREPARATION

1. Main Features

IP Network

The ITP-5012L IP phone provides voice communication through the previously installed data network line, making installation of a dd it ion al tel e pho ne lin e s unne ce ssa ry.

Network

Large LCD Screen

Displays various kinds of information, and you can simply press the related [Select] button next to the feature/menu. This feature provides easy search and selection of menus and features.

Application menu

Allows you to easily check the phone features(Phonebook, E-Diary, Message, Volume, Forward, Config., and My Phone) with an icon or menu on the LCD screen just like a mobile cellular phone. You can use the Application menu to search any long text displayed on the LCD panel.

Speed Dial

For further conv enient use of your phon e, y ou can prog r a m your frequently used phone numbers into the IP phone’s Phone Book. For important numbers, you can press one dial button to make a call to the speed dial number.

PREPARATION

Pickup

Automatic Redial/Retry

Hold

You can answer a call at another extension.

When your call is important but your party is busy on another call you can use automatic redial/retry function. The IP phone redials the called number automatically until your party is free to ta ke y ou r cal l.

Hold

Conference Calls

Call Forwarding

You can use the Hold function when you need something or another call is a r riv e s. Us e this button to tempo rally hold the current call un ti l y ou a re r eady to resume the call. You can even pickup th e he ld call at ano th e r stat ion.

This button is used wh en mul tip le pa rti e s need to be connected simultaneously during a phone conversation. Up to five parties including you can be connected in a conference call.

If you cannot answer an incoming call, the call can be forwarded to another extension(unconditionally, while you are busy on a call, or when you are away from your

hone).

Page 2 © SAMSUNG Electroni cs Co., Ltd.

Do Not Disturb

Page

Executive/Secretary

PREPARATION

When you do not want to be disturbed, the DND feature can be set to block incoming calls and the phone will not ring. Y our calls can be forwarded to another station when you cannot be disturbed.

If you have an urgent announcement to make, or you wish to locate a colleague, you can page through the speaker of other stations, or through optional external speakers.

Caller ID

xxx-xxx-xxxx

When the Executive/Secretary button is pressed once, the executive an d his/ her se creta ry can be conn e cte d. The secretary can use this Executive/Secretary feature to receive an incoming call and then simply forward it to the executive.

When there is an incoming call, the caller ID or name will be displayed on the LCD screen. You can see who is calling before an sweri ng th e cal l and r e spo nd acco rdin gl y.

PREPARATION

2. Checking the Parts in the Package

Handset

LAN Cable (for PC connection)

NOTE

ITP-5012L

User GuidePhone Stand

Power Adaptor (The view of power adaptor and power input specification may vary for each country.)

- Please contact your Authorised Samsung Reseller if any item above is missing or damaged.

Page 4 © SAMSUNG Electroni cs Co., Ltd.

PREPARATION

3. Name and Features of the I TP-5012L IP phone

Front Panel

Select Buttons

LCD Panel

Speaker

Dial Buttons S

eaker Button

Hold Button

hone

Micro

Navi

Status Indicator Select Buttons

Screen Button Volu me Bu tton

Scroll Ke Conference Button

Transfer Button

ation Buttons

PREPARATION

Name and Features of Each PartEMBED

[Select] buttons

You can simply press the [Select] button next to the p referr ed item on th e LCD pan el.

LCD Screen

The LCD screen consists of the Status screen and the Main screen.

The Status screen on the top of the LCD screen indicates using icons the status of your phone

features.

: Executive/Secretary : Call Forward : Phone Lock : Answer Mode : DND : Key telephone Message

The main screen shows selectable menus, call details, and other

important messages.

: Headset Mode : Group Listening : Mute : Alarm : Message : Network Connection Status

Status Indicator

The three colors(red, blue, pink) indicate the phone status.

Screen Button

This button is used to move between the idle screen, the Programmable Feature screen, Soft menu screen or Executive Status screen available on the phone.

Volume Button

The Volume Up/Down buttons are used for adjusting the handset, paging or speaker volume.

Scroll Key

Scrolling up and down, this key allows you to move between options displayed on the LCD screen or expose other available options not currently displayed.

PREPARATION

Conference Button

This button is used to connect multiple callers in a conference call.

Transfer Button

This button is used to transfer a call to another station or to access your station’s programming options.

Navigation Buttons

You can easily check the phone Application menus(Phonebook, E-Diary, Message, Volume, Forward, Config, and My Phone) with an icon or menu on the LCD screen.

Microphone

The microphone when in speakerphone mode and is located under the Navigation buttons.

Hold Button

This button is used for briefly holding a call w ithout hanging up.

Speaker Button

This button is used for making a call through the speaker, without using the handset.

Dial Buttons

The dial buttons are used for entering numbers and characters.

Speaker

Used for providing ring tones, paging announcements and in speakerphone mode.

PREPARATION

Bottom Panel of the ITP-5012L

Grooves for mounting the desktop stand

LAN connection port PC connection port Power adaptor

connection port

Recording device Connection port

LAN connection port

Connect the LAN cable connected to the network to this port.

PC connection port

Connect the LA N ca ble con ne ct ed to your PC’s network card to th i s port .

Power adaptor connection port

Connect the power adaptor plug to t hi s po r t .

Handset connection port

Plug the handset cord into this port marked with the symbo l.

Handset connection port

Recording device connection port

Connect your optional recording device to this port.

Grooves for mounting the desktop stand

When used as the desk phone, assemble the phone stand into these grooves.

4. Assembling the ITP-5012L IP phone

Connecting lines to the phone

Connect the handset to the handset connection port.

Connect the LAN cable connected to the network to the LAN connection port

at the bottom panel of the IP phone.

Connect the LAN cable connected to the PC’s network card to the PC connection port

at the rear of the IP phone.

Connect the power adaptor. There is a power connection port for the power adaptor

at the rear of the IP phone. Connect the power adaptor cable to this port. Plug the power adaptor into the AC power outlet and the IP phone is automatically booted.

To connect an optional recording device to the phone(REC.) to your recorder.

This allows you to record your telephone conversations.

Prior to recording conversations you must be aware of local privacy laws.

PREPARATION

Using the Desktop Stand

If the phone need s to be used in a de skto p environment, inse rt th e de skto p sta n d in t o the two side holes, whi ch are lo ca te d at th e rea r o f th e ph on e , and pu sh it in the upwa r d direction, as show n in Figu r e bel ow.

THINGS YOU SHOULD KNOW

1. About Stations and Trunk Lines

A station

system .

A Trunk line

you to make telephone calls to parties outside your office(for example, your home) or to received incoming calls from exte rn al partie s.

is a digital or IP phone or standard telephone connected to the OfficeServ

is directly connected to your phone company’s telephone network. It allows

THINGS YOU SHOULD KNOW

2. Introduction of Main Screens

The main screens displayed on L CD of this IP phone are as follows.

Programmable Feature Screen

The programmable feature screen appears when the

[Screen]

button is pressed in standby mode or during a call. In this screen, the various features programmed in the telephone system are displayed such as speed dial keys or station keys. You can use these features by pressing the

! Example of the Programmable Feature

screen during a call

[Select]

button for each feature.

! Example of the Programmable Feature screen

that appears when the [Screen] button is pressed twice in standby mode

Soft Menu Screen

There are two types of Soft menu screens: a screen that appears during the setup of a call and the other screen that appears when the mode. You can use those features by pressing the associated

[Screen]

button is pressed tw ice i n standby

[Select]

button of each

Page 12

! Example of the Soft menu screen during

a call

menu.

! Example of the Soft menu screen that appears

when the [Screen] button is pressed twice in standby mode

Background Screen

This is the default screen that appears in standby mode.

You can use the ‘My Phone’ menu in the

application menus to change this background screen. Refer to the Application Menus section.

Executive Status Display

YOU SHOULD KNOW

THING

This screen appears when the

[Screen]

button is pressed three(3) times during standby mode. The telephone shows this screen only when the Executive/Secretary function is set, and the secretary can conveniently set the executive status appropriate to each situation.

Application Menu Screen

This screen appears when the is pressed durin g stan dby mode. The Phonebook, E -dia ry, Message, Volume, Forward, Config, and My Phone menus are displayed with icons.

[Menu]

button

Page 13

THINGS YOU SHOULD KNOW

3. Using the Programmable Feature Screen

In this screen, the various features programmed in the telephone system are displayed such as speed dial keys. You can use the features by pressing the associated [Sel ect ] button.

When the telephone is in standby mode or

during a call, press the

[Screen]

button until the programmable feature screen is displayed.

Screen

Press the

[Select]

button of the required feature from the displayed features.

For example, if you want to use the [Message] feature, you can press

[Select]

the

! Example of the Programmable Feature

screen during a call

NOTE

button next to

- When the phone is in standby mode, the programmable feature screen, Soft Menu screen, Executive status display and background screen are displayed consecutively whenever the [Screen] button i s pressed. Press the [Screen] button unt il the desired screen appears.

- The features displayed on the programmable feature screen can be tailored to your requirements.

Please consult your System Administrator.

[Message]

! Example of the Programmable Feature screen

that appears when the [Screen] button is pressed twice in standby mode

Page 14

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