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VZW_SM-B311V_PP_UM_Eng_NB2_TN_033114_F1
.
Disclaimer of Warranties; Exclusion of Liability
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USING CUSTOM OPERATING SYSTEM SOFTWARE MAY CAUSE YOUR DEVICE AND APPLICATIONS TO WORK IMPROPERLY. YOUR
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IF YOUR CARRIER PROHIBITS THIS, IF YOU ATTEMPT TO DOWNLOAD SOFTWARE ONTO THE DEVICE WITHOUT AUTHORIZATION,
YOU WILL BE NOTIFIED ON THE SCREEN THAT THE PHONE WILL NO LONGER OPERATE AND BE INSTRUCTED TO POWER DOWN
THE DEVICE. YOU MUST THEN CONTACT YOUR CARRIER TO RESTORE THE DEVICE TO THE CARRIER AUTHORIZED SETTINGS.
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Toll Free Tel: 1.888.987.HELP (4357)
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Do you have questions about your Samsung Mobile Phone?
For 24 hour information and assistance, we offer a new FAQ/ARS System (Automated Response System) at:
www.samsung.com/us/support
The actual available capacity of the internal memory is less than the specified capacity because the operating system and default
applications occupy part of the memory. The available capacity may change when you upgrade the device.
Nuance®, VSuite™, T9® Text Input, and the Nuance logo are trademarks or registered trademarks of Nuance Communications,
Inc., or its affiliates in the United States and/or other countries.
®
and NetFront™ are trademarks or registered trademarks of ACCESS Co., Ltd. in Japan and other countries.
ACCESS
The Bluetooth
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product and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.
Appearance of the device may vary.
End User License Agreement for Software . . . . . . . . 149
Index ............................................................................ 157
Section 1: Getting Started
This section allows you to quickly start using your phone by
installing and charging the battery, activating your service,
and setting up voicemail.
Understanding This User Manual
The sections of this manual generally follow the features of
your phone. A robust index for features begins on page 157.
Also included is important safety information that you should
know before using your phone. Most of this information is
near the back of the guide, beginning on page 121.
This manual gives navigation instructions according to the
default display settings. If you select other settings,
navigation may be different.
Unless otherwise specified, all instructions in this manual
assume that the phone is open, and you are starting from the
Home screen.
Note: Instructions in this manual are based on default
settings, and may vary from your phone, depending on
the software version on your phone, and any changes to
the phone’s Settings.
Unless stated otherwise, instructions to perform tasks
in this User Manual assume that the phone is open, and
start at the Home screen.
All screen images in this manual are simulated. Actual
displays may vary, depending on the software version
of your phone and any changes to the phone’s Settings.
Getting Started 4
Special Text
Throughout this manual, you’ll find text that is set apart from
the rest. These are intended to point out important
information, share quick methods for activating features, to
define terms, and more. The definitions for these methods
are as follows:
• Note: Presents alternative options for the current feature,
menu, or sub-menu.
• Tip: Provides quick or innovative methods, or useful
shortcuts.
• Important: Points out important information about the
current feature that could affect performance.
• Warning: Brings to your attention important information to
prevent loss of data or functionality, or even prevent
damage to your phone.
5
Text Conventions
This manual provides condensed information about how to
use your phone. To make this possible, the following text
conventions are used:
Highlight Use the Directional Key to move focus to
an item on the screen.
SelectUse the Directional Key to highlight an
item on the screen, and then press the OK Key. The OK Key function changes according to
the type of item highlighted.
➔ Arrows are used to represent the “highlight, and
then select” steps in longer, or repetitive,
procedures.
For example:
From the Home screen, press the Left Soft
Key Menu ➔ Settings ➔ Phone Info ➔
My Number.
Activating Your Phone
If you purchased your phone at a Verizon Wireless store, it is
activated and ready to use. If you received a new phone by
mail, it may need to be activated before you can use it.
To activate your phone, choose from the following:
• Visit a Verizon Wireless store.
• Contact Verizon Wireless customer support.
• Visit
verizonwireless.com
to manage your account online.
Displaying Your Phone Number
My Number displays the ten-digit number assigned to
your phone.
From the Home screen, press the Left Soft Key
Menu ➔ Settings ➔ Phone Info ➔ My Number.
Battery
Your phone is powered by a rechargeable, standard Li-Ion
battery. A Charger is included with the phone, for charging
the battery.
Note: The battery comes partially charged. You must fully
charge the battery before using your phone for the
first time. A fully discharged battery can require up to
4 hours of charge time. After the first charge, you can
use the phone while charging.
Important! Use only Samsung-approved charging devices
and batteries. Samsung accessories are designed
to maximize battery life.
Battery Indicator
The battery icon in the upper-right corner of the display
shows battery power level, with four bars indicating a
full charge. Before the battery becomes too low to operate,
the empty battery icon will flash and a tone will sound. If you
continue to operate the phone without charging, the phone
will power off.
Getting Started 6
Battery Cover
The battery cover on the back of the phone protects the
battery.
Removing the battery cover
1. Hold the phone securely with both hands.
2. Use the fingertip cutout at the top of the phone to pull
the back cover off.
7
Replace the battery cover
Properly align the cover over the battery compartment,
then press it downward until it clicks into place.
Installing the Battery
1. Remove the battery cover (see “Removing the battery
cover” on page 7).
2. Insert the battery into the phone, aligning the gold
contacts on the battery with the gold contacts in
the phone.
3. Replace the battery cover (see “Replace the battery
cover” on page 7).
Charging the Battery
Your phone comes with a charging head to charge your
phone from any 120/220 VAC outlet.
Note: The battery comes partially charged. You must fully
charge the battery before using your phone for the first
time. A fully discharged battery can require up to 4
hours of charge time. After the first charge, you can use
the phone while charging.
1. Insert the charger cable into the Charging/Accessory
port.
Getting Started 8
2. Plug the charging head into a standard AC power
End/Power Key
outlet.
3. When charging is complete, unplug the charging head
from the power outlet and remove the cable from the
phone.
Non-Supported Batteries
Warning! Samsung handsets do not support the use of a non-
approved battery. Using a non-approved battery may
cause damage to your phone. Use a Samsung
approved battery only.
Samsung charging accessories (such as a wall charger, and
cigarette lighter adapter) will only charge a Samsung
approved battery. When using a non-approved battery the
handset can only be used for the duration of the life of the
battery and cannot be recharged.
9
Turning Your Phone On and Off
Turning Your Phone On
Press and hold the End/Power Key to turn the
phone on or off. While powering on, the phone
connects with the home network, and then displays the
Home screen and active alerts.
Easy Setup
Set basic preferences, to start using your phone quickly.
While setting preferences:
• Use the Directional Key to highlight an option in
a list.
• Press to make a selection and go to the next setting.
• Press the Left Soft KeyPreview or Play for an
example of the highlighted selection.
• Press the Right Soft KeySkip to move to the next
setting without making a selection.
Set-Up Wizard
Use Set-up Wizard to configure your display’s fonts, call
sounds, display theme, menu layout, and clocks.
1. From the Home screen, press the Left Soft Key
Menu ➔ Settings ➔ Set-up Wizard.
2. Follow the prompts to set preferences for these
settings:
•Font Size: Select the size of fonts for your phone’s
displays (Normal or Large).
•Font Size Control: Volume Key can also be used to
control font size. Press Next and make a selection
(Yes or No).
• Call Sounds: Choose how your phone alerts you to
incoming calls (Ring only, Vibrate only, Ring and
Vibrate, or Be Silent.
• Display Themes: Select a theme for your phone’s
displays.
• Menu Layout: Choose a layout for the Menu.
•Main Clock: Select a format for the clock displayed on
the Home screen.
•Front Clock: Select a format for the clock that appears
on the external display.
Getting Started 10
Easy Set-Up for Readout
Use Easy Set-up to configure the Readout feature. The
Readout feature reads aloud the words on the screen.
1. From the Home screen, press the Left Soft Key
Menu ➔ Settings ➔ Accessibility ➔
Easy Set-up.
2. Follow the screen prompts to choose settings for
Full Readout, Menu Readout, Digit Dial Readout,
Alert Readout, TXT Message Readout, Browser
Readout, and Flip Open & Talk.
3. Select a speech rate for reading (Fast, Medium Fast,
Normal, Medium Slow, or Slow).
Easy Set-Up for Sounds
Use Easy Set-up to set the sounds your phone makes,
including sounds to alert you to calls and messsages.
1. From the Home screen, press the Left Soft Key
Menu ➔ Settings ➔ Sounds ➔ Easy Set-up.
2. Follow the screen prompts to choose settings for Call
Sounds, Keypad Volume, Text Msg Alert,
Multimedia Msg Alert, and Voicemail Msg Alert.
11
Easy Set-Up for Displays
Use Easy-Setup to configure your phone’s displays, including
the wallpaper, menu layout, and clocks.
1. From the Home screen, press the Left Soft Key
Menu ➔ Settings ➔ Display ➔ Easy Set-up.
2. Follow the screen prompts to choose settings for
Personal Banner, Display Backlight,
Keypad Backlight, Main Wallpaper,
Front Wallpaper, Display Themes, Menu Layout,
Dial Fonts, Font Size Control, Main Clock, and
Front Clock.
TTY Mode
Your phone is fully TTY-compatible, allowing you to connect a
TTY device to the phone’s headset jack. Before you can use
your phone with a TTY device, you’ll need to enable TTY
Mode. For more information about TTY settings, see “TTY Mode” on page 116.
Roaming
When you travel outside your home network’s coverage area,
your phone can roam to acquire service on other compatible
digital networks. when Roaming is active, the Roaming icon
appears in the Status Bar.
During roaming, some services may not be available.
Important! Depending on your coverage area and service
plan, extra charges may apply when making or
receiving call.
You can set global roaming options. For more information,
see “Global Data Roaming Access” on page 114 and
“System Select” on page 114.
Note: Contact Verizon Wireless for more information about
your coverage area and service plan.
Voicemail
All unanswered calls to your phone are sent to voicemail,
even if your phone is turned off, so you’ll want to set up your
voicemail and personal greeting as soon as you activate your
phone.
Setting Up Voicemail
1. From the Home screen, press the Voicemail Key.
2. Follow the automated instructions to set up your new
password and record a greeting.
Checking Voicemail
1. From the Home screen, press the Voicemail Key.
2. Enter your password, and then press .
3. Follow the recorded prompts to listen to messages and
manage your voicemail.
Note: You can also access voicemail using the pre-set speed
dial, ➔ ➔ , and then , or by dialing
your phone number from any touch-tone phone.
Getting Started 12
Section 2: Understanding Your Phone
This section outlines key features of your phone as well as
screens and icons that display when the phone is in use.
• Messaging Services
– Standard Text Messaging
– Picture Messaging
– Voice Messaging
– Mobile Email
• 1.3 MP Camera
• Advanced Voice Commands, using Nuance Voice
Recognition technology
• Speakerphone
• Bluetooth
®
Wireless Technology
Closed View of Your Phone
1
2
Features
1. Camera Lens: The lens of the built-in camera.
2. Front Screen: Shows signal and battery strength,
time, day, and date, plus calls or message
notifications.
Understanding Your Phone 14
Open View of Your Phone
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Features
1. Earpiece: Allows you to hear the caller.
2. Main Screen: Displays phone features.
3. Left Soft Key: Press to select the command at the
lower left area of the display screen.
4. In Case of Emergency (ICE) Key: Press to access
stored emergency numbers and information.
5. Send Key: Press to place or receive a call. From the
Home screen, press once to access the All Calls log.
6. Clear Key: Press to delete numbers or characters from
the display, or to return to the previous item or screen.
7. OK Key: Select a highlighted item.
8. Directional Key: Press left, right, up and down to scroll
lists or screens.
9. Voice Commands Key: Press and hold for Voice
Commands
10. Voicemail Key: Press to access voicemail.
11. Right Soft Key: Press to select the command at the
lower right area of the display screen.
12. Messaging Key: Press to access the Messaging menu.
13. End/Power Key: Press to end a call. Press and hold to
turn the phone On or Off.
14. Vibrate Mode Key:
Mode
.
Press and hold to activate Vibrate
.
Side Views of Your Phone
1
2
3
4
5
7
6
Features
1. Strap Attachment: Attach an optional strap (not
included).
2. 3.5 mm Headset Jack: Plug in an optional headset for
music, or for safe, convenient conversations.
3. Camera Key: From the Home screen, press to activate
the Camera. When using Camera, press to take a
photo.
4. Speakerphone Key: With the flip open, press and hold
to activate the Speakerphone. With the flip closed,
press and hold to activate Voice Commands, or press 4
times to initiate a Fake Call.
5. Battery Cover Slot: Pull here with your finger to
remove the battery cover.
6. Charging/Accessory Port: Plug in charging
accessories, and connect compatible accessory
cables.
7. Volume Key: Press to adjust Volume. Press Down to
silence an incoming call ringtone. From the Home
screen, press and hold Down to switch between Sound
Off and the previous Volume level. With the phone
closed, press Down 4 times to initiate a Fake Call.
Understanding Your Phone 16
Navigation Keys
Up
Down
Left
Right
Hands-Free Mode
New Message
My Verizon
My Shortcuts
Left Soft KeyRight Soft Key
Directional Key
Press the Directional Key to browse menus and lists or to
launch applications from the Home screen.
Directional Key Shortcuts
From the Home screen, press a Directional Key Up, Down,
Left or Right key to launch its corresponding application.
My Shortcuts presents a list of shortcuts that you can
customize to include your favorite features.
You can customize the Directional Key shortcuts. For more
information, see “My Shortcuts” on page 107.
17
Understanding the Home Screen
Status Bar
Status and
Settings
The Home screen is the starting point for using your phone.
• Status Bar: Presents icons to show network status,
battery power, and connection details. For a list of icons,
see “Status Icons” on page 19.
• Status and Settings: Presents icons indicating active
alerts, reminders, alarms and current settings. For a list of
icons, see “Status and Settings Icons” on page 20.
Customizing the Home screen
You can customize the Home screen to suit your preferences.
• Wallpaper: Select a background image for the Lock
Screen and Home screen, from pre-loaded images, or your
own pictures. For more information, see “Wallpaper” on
page 102.
• Banners: Create a personal banner, or enable a network
status banner, to appear on the Home screen. For more
information, see “Banner” on page 100.
• Clock Format: Choose a format and color for the clock on
the Home screen. For more information, see “Clock Format” on page 105.
for all your phone’s screens, including the Home screen.
For more information, see “Themes” on page 102.
Understanding Your Phone 18
Home Screen Icons
Status Icons
Icons display in the top line of the Home screen to show the
status of the phone.
For a list of icons, see the Icon Glossary. From the Home
screen, press the Left Soft KeyMenu ➔Settings ➔
Phone Info ➔ Icon Glossary ➔ System Status.
Digital Signal Strength: The number of bars
show signal strength, with more ba rs meaning a
stronger signal.
1X CDMA Signal Strength: The number of bars
show signal strength. More bars indicate stronger
signal.
Airplane Mode: When activated, you cannot send
or receive calls or messages, but other features
are available. appears on the Home screen.
For more information, see “Airplane Mode” on
page 106.
19
RoamingStatus: The phone is roaming outside
the home service area. Consult Verizon Wireless
for roaming plans and rates.
Voice Call: A voice call is in progress.
Data Call: A data connection is active, and data is
being transmitted and received.
Data Dormant: A data connection is active, but no
data is being transmitted or received.
No Service: No coverage is available. You cannot
send or receive calls or messages.
Voice Listening: Device is listening for your voice
commands.
Voice Readout: Device is recording your voice
commands.
E911 Only: GPS location information is available
to network during Emergency calls only. For
details, see “Location Detection” on page 109.
Location On: GPS location information is
available to the network. For more information
about this setting, see “Location Detection” on
page 109.
SSL: Data is encrypted by Secure Socket Layer
encryption, for increased privacy.
Voice Privacy: The Voice Privacy setting is active,
to increase privacy of voice calls. For more
information, see “Voice Privacy” on page 117.
TTY: TTY Mode is active. For more information,
see “TTY Mode” on page 116.
Keypad Lock: Keypad is currently locked.
Bluetooth On: Bluetooth service is On. For more
information, see “Turning Bluetooth On or Off” on
page 65.
Bluetooth Connected: The phone is paired with
another Bluetooth device. For more information,
about pairing with Bluetooth, see “Adding a New Device” on page 66
Bluetooth Active: The phone is exchanging
information with another Bluetooth device.
Battery Level: Battery charge indicator. The
number of bars show available battery power,
with more bars indicating more charge.
Network Extender: Phone is connected to a
network extender device.
Auto Answer: The Auto w/ Handsfree Answer
Option is enabled. For more information, see
“Answer Options” on page 115.
Status and Settings Icons
Icons display in the Status and Settings area of the Home
screen.
For a list of icons, see the Icon Glossary. From the Home
screen, press the Left Soft KeyMenu ➔Settings ➔
Phone Info ➔ Icon Glossary ➔ Service Alert & Settings.
All Sounds Off: Volume set to All Sounds Off. No
sounds are played for calls or alerts.
Understanding Your Phone 20
Alarm Only: Volume set to Alarm Only. The only
sounds played will be for alarms.
Vibrate Only: Volume is set to Vibrate Only. The
phone will vibrate for calls and alerts.
Unread Msg: You have new, unread text
message(s).
Email: You have new, unread email message(s).
Voicemail: You have new voicemail.
Missed Calls: You have missed calls.
Calendar Event: You have an active calendar
event.
Speakerphone: Speakerphone mode is active.
Alarm On: You have an alarm set to go off in the
next 24 hours.
Hands-free Mode: All alerts are made with sound,
and other information may be read out for alerts. For
more information, see “Hands-Free Mode” on
page 98.
21
Understanding the Menu
The Menu is the starting point for launching applications and
features.
From the Home screen, press the Left Soft Key to
select Menu.
Customizing the Menu
Setting a Display Theme
Display themes offer
coordinated looks for all your
phone’s screens, including
the Menu. For more
information, see “Themes”
on page 102.
Choosing a Menu Layout
Choose from Tab, List, or Grid
menu layouts. For more
information, see “Menu” on
page 103.
Tip: While scrolling the Menu, you can adjust the size of the
font by pressing the Volume Key Up or Down.
Menu Items
@
These items appear on the Menu by default. You can replace
some menu items with your favorite features, and change
the order items appear in the menu. For more information
about customizing menu settings, see “Menu” on page 103.
Contacts: Open the Contacts menu, to enter, view
and manage your daily contacts. For more
information, see “Understanding Your Contacts”
on page 34.
Messages: Access your phone’s messaging
features. For more information, see “Messages”
on page 48.
Recent Calls: Open the Recent Calls log, to
view recent received, missed and dialed calls.
For more information, see “Recent Calls” on
page 31.
Internet: Launch Verizon Wireless Mobile Web,
where you can manage your account and browse
the web.
Media Center: Launch Media Center, for the
multimedia features of your phone. For more
information, see “Media Center” on page 67.
Mobile Email: Send email messages from your
phone.
Tools: Access productivity tools. For more
information, see “Tools” on page 80.
My Pictures: Opens My Pictures, for access to
your photos. For more information, see “My Pictures” on page 72.
Settings: Configure your phone to your
preferences. For more information, see
“Settings” on page 93.
Understanding Your Phone 22
Using Menu Numbers
Each menu item has a number assigned to it, and you can
access menu items using these menu numbers.
For example, access Airplane Mode using standard
navigation:
1. From the Home screen, press the Left Soft Key
Menu.
2. Press the Directional Key Down to highlight
Settings and press OK.
3. Press the Directional Key Down to highlight
Phone and press OK.
4. Press OK to set Airplane Mode.
Example using number accelerators:
From the Home screen, press the Left Soft Key
Menu ➔ Settings ➔ Phone ➔
Airplane Mode.
23
Section 3: Entering Text
Your phone provides convenient ways to enter words, letters,
punctuation, and numbers when you need to enter text. This
section describes text input modes and entering characters
or symbols, using the keypad.