User Guide
[UG template version 16a]
[Sprint-Samsung-G930P-ug-en-021816-R3]
Table of Contents
Getting Started .............................................................................................................................................. 1
Introduction ................................................................................................................................... 2
About the User Guide ................................................................................................................... 2
Access Instructions on Phone....................................................................................................... 2
Access Help .......................................................................................................................... 2
Get Support from Sprint Zone ............................................................................................... 3
Set Up Your Phone ............................................................................................................................... 5
Parts and Functions ...................................................................................................................... 5
Battery Use ................................................................................................................................... 7
Charge the Battery ................................................................................................................ 8
SIM Card ....................................................................................................................................... 9
SD Card ...................................................................................................................................... 11
Insert an SD Card ............................................................................................................... 11
Unmount an SD Card.......................................................................................................... 12
Remove an SD Card ........................................................................................................... 12
Format an SD Card ............................................................................................................. 12
Turn Your Phone On and Off ...................................................................................................... 13
Use the Touchscreen .................................................................................................................. 13
Activate Your Phone ................................................................................................................... 17
Complete the Setup Screens ...................................................................................................... 17
Basic Operations ................................................................................................................................. 20
Basics .......................................................................................................................................... 20
Home Screen and Applications (Apps) List ........................................................................ 20
Phone Settings Menu.......................................................................................................... 21
Portrait and Landscape Screen Orientation ....................................................................... 21
Capture Screenshots .......................................................................................................... 22
Applications ................................................................................................................................. 22
Launch Applications ............................................................................................................ 22
Apps List ............................................................................................................................. 23
Phone Number ............................................................................................................................ 26
Airplane Mode ............................................................................................................................. 27
Enter Text .................................................................................................................................... 27
TOC i
Touchscreen Keyboards ..................................................................................................... 27
Samsung Keyboard ............................................................................................................ 28
Google Voice Typing........................................................................................................... 29
Tips for Editing Text ............................................................................................................ 30
Google Account .......................................................................................................................... 30
Create a Google Account ................................................................................................... 30
Sign In to Your Google Account ......................................................................................... 32
Factory Reset Protection .................................................................................................... 33
Google Play Store ....................................................................................................................... 33
Find and Install an App ....................................................................................................... 34
Request a Refund for a Paid App ....................................................................................... 34
Update an App .................................................................................................................... 35
Uninstall an App .................................................................................................................. 35
Get Help with Google Play .................................................................................................. 36
Lock and Unlock Your Screen .................................................................................................... 37
Update Your Phone .................................................................................................................... 38
Update Your Phone Software ............................................................................................. 38
Update Your Profile ............................................................................................................. 40
Update Your PRL ................................................................................................................ 41
Your Phone's Home Screen ................................................................................................................ 43
Home Screen Basics .................................................................................................................. 43
Home Screen Layout .......................................................................................................... 43
Extended Home Screens .................................................................................................... 44
Status Bar and Notification Panel ............................................................................................... 44
Status Bar ........................................................................................................................... 44
Notification Panel ................................................................................................................ 47
S Finder .............................................................................................................................. 49
Quick Connect .................................................................................................................... 50
Customize the Home Screen ...................................................................................................... 52
Change the Wallpaper ........................................................................................................ 52
Add Shortcuts to the Home Screen .................................................................................... 53
Add Widgets to the Home Screen ...................................................................................... 53
Add Folders to the Home Screen ....................................................................................... 54
Making Connections .................................................................................................................................... 56
Phone Calls and Voicemail ................................................................................................................. 57
TOC ii
Place and Answer Calls .............................................................................................................. 57
Call Using the Phone Dialer ................................................................................................ 57
Call Emergency Numbers ................................................................................................... 58
Answer Phone Calls ............................................................................................................ 59
In-Call Screen Layout and Operations................................................................................ 62
Place a Call from Contacts ................................................................................................. 63
Call from Call Log ............................................................................................................... 64
Voicemail ..................................................................................................................................... 66
Voicemail Setup .................................................................................................................. 66
Visual Voicemail Setup ....................................................................................................... 66
Review Visual Voicemail ..................................................................................................... 68
Listen to Multiple Voicemail Messages ............................................................................... 69
Visual Voicemail Options .................................................................................................... 69
Configure Visual Voicemail Settings ................................................................................... 70
Optional Calling Services ............................................................................................................ 72
Wi-Fi Calling ........................................................................................................................ 72
Caller ID Blocking ............................................................................................................... 73
Call Waiting ......................................................................................................................... 74
Conference Calling ............................................................................................................. 75
Call Forwarding ................................................................................................................... 76
Call Settings ................................................................................................................................ 76
Contacts .............................................................................................................................................. 80
Add a Contact ............................................................................................................................. 80
View Contacts ............................................................................................................................. 82
Contacts Screen Layout .............................................................................................................. 83
Edit a Contact.............................................................................................................................. 84
Delete a Contact ......................................................................................................................... 85
Favorites ..................................................................................................................................... 85
Groups ........................................................................................................................................ 86
Share a Contact .......................................................................................................................... 87
Profile Sharing .................................................................................................................... 89
Import Contacts ........................................................................................................................... 90
Back Up Contacts ....................................................................................................................... 91
Messaging ........................................................................................................................................... 92
Text and Multimedia Messaging ................................................................................................. 92
TOC iii
Send a Text Message ......................................................................................................... 92
Send a Multimedia Message (MMS) ................................................................................... 93
Use Enhanced Messaging .................................................................................................. 95
Save and Resume a Draft Message ................................................................................... 98
New Messages Notification ................................................................................................ 98
Manage Message Conversations ....................................................................................... 98
Gmail ......................................................................................................................................... 100
Create and Send a Gmail Message .................................................................................. 100
Check Received Gmail Messages .................................................................................... 101
Use Gmail Labels .............................................................................................................. 103
Archive Gmail Threads ..................................................................................................... 104
Mute Gmail Threads ......................................................................................................... 104
Delete Gmail Threads ....................................................................................................... 105
Search Gmail Messages ................................................................................................... 105
Report Spam or Phishing Gmail ....................................................................................... 105
Add Another Google (Gmail) Account .............................................................................. 105
Switching between Gmail Accounts .................................................................................. 106
Gmail Settings ................................................................................................................... 106
Email ......................................................................................................................................... 107
Set Up an Email Account .................................................................................................. 107
Add an Email Account....................................................................................................... 108
Add an Exchange ActiveSync Account ............................................................................. 110
Create and Send an Email Message ................................................................................ 111
Open Email Messages ...................................................................................................... 112
Delete an Email Account .................................................................................................. 113
Manage Your Email Inbox ................................................................................................ 113
Exchange ActiveSync Email Features .............................................................................. 115
Internet and Social Networking ......................................................................................................... 117
Data Services General Information (4G LTE and 3G Networks) .............................................. 117
4G LTE .............................................................................................................................. 117
Your User Name ............................................................................................................... 117
Data Connection Status and Indicators ............................................................................ 119
Browser ..................................................................................................................................... 119
Use the Browser ............................................................................................................... 120
Add a Bookmark ............................................................................................................... 121
TOC iv
View Browser History ........................................................................................................ 121
Open New Browser Tabs .................................................................................................. 121
Chrome Browser ....................................................................................................................... 122
Facebook .................................................................................................................................. 123
Hangouts ................................................................................................................................... 123
Instagram .................................................................................................................................. 125
Messenger ................................................................................................................................ 125
Global Services ................................................................................................................................. 126
Activate Sprint Worldwide Service on Your Account ................................................................ 126
Your Phone’s SIM Card for International GSM Roaming ......................................................... 126
Enable Global Roaming Mode .................................................................................................. 127
Set the Communications Method for Global Use ...................................................................... 128
Select a Carrier ......................................................................................................................... 128
Make and Receive Worldwide Calls ......................................................................................... 128
Sprint International Voicemail Service ...................................................................................... 129
Set Up Your Voicemail Access Number for International Use.......................................... 129
Access Your Voicemail Internationally .............................................................................. 130
International Data Roaming ...................................................................................................... 130
Access Email and Data Services Internationally .............................................................. 131
Contact Sprint for Assistance with International Service .......................................................... 131
Connectivity ....................................................................................................................................... 133
Transfer Files between Your Phone and a Computer .............................................................. 133
Wi-Fi .......................................................................................................................................... 134
Turn Wi-Fi On and Connect to a Wireless Network .......................................................... 135
Wi-Fi Settings .................................................................................................................... 136
Disconnect Wi-Fi ............................................................................................................... 136
Wi-Fi Direct ....................................................................................................................... 136
Hotspot ...................................................................................................................................... 137
Bluetooth ................................................................................................................................... 138
Bluetooth Information ........................................................................................................ 139
Enable the Bluetooth Feature ........................................................................................... 139
Pair Bluetooth Devices...................................................................................................... 140
Connect to a Paired Bluetooth Device .............................................................................. 141
Send Information Using Bluetooth .................................................................................... 142
Receive Information via Bluetooth .................................................................................... 143
TOC v
Tethering ................................................................................................................................... 144
Camera and Video ............................................................................................................................ 145
Camera Overview ..................................................................................................................... 145
Take Pictures and Record Videos ............................................................................................ 147
Take a Picture ................................................................................................................... 147
Record Videos .................................................................................................................. 148
View Pictures and Videos Using Gallery .................................................................................. 148
Edit Pictures .............................................................................................................................. 150
Share Pictures and Videos ....................................................................................................... 154
Send Pictures or Videos by Email .................................................................................... 154
Send a Picture or Video by Multimedia Message ............................................................. 155
Send Pictures or Videos Using Bluetooth ......................................................................... 156
Share Pictures or Videos via Additional Apps or Social Media ........................................ 157
Share Videos on YouTube ................................................................................................ 158
Camera Settings ....................................................................................................................... 159
Switch Cameras ................................................................................................................ 159
Set Camera Functions ...................................................................................................... 159
Live Broadcast .................................................................................................................. 161
Productivity ........................................................................................................................................ 164
Calculator .................................................................................................................................. 164
Calendar .................................................................................................................................... 164
Add an Event to the Calendar ........................................................................................... 165
View Calendar Events....................................................................................................... 166
Sync Calendars ................................................................................................................. 167
Synchronize an Exchange ActiveSync Calendar ............................................................. 168
Clock ......................................................................................................................................... 168
Set Alarms ........................................................................................................................ 169
Additional Clock Features ................................................................................................. 169
Drive .......................................................................................................................................... 171
Google Search .......................................................................................................................... 171
Use Google Search ........................................................................................................... 171
Lookout ..................................................................................................................................... 172
Memo ........................................................................................................................................ 172
Microsoft Excel .......................................................................................................................... 172
Microsoft OneDrive ................................................................................................................... 173
TOC vi
Microsoft PowerPoint ................................................................................................................ 173
Microsoft Word .......................................................................................................................... 173
My Files ..................................................................................................................................... 173
Navigation Apps ........................................................................................................................ 174
Google Maps ..................................................................................................................... 174
Photos ....................................................................................................................................... 175
S Health .................................................................................................................................... 176
S Voice ...................................................................................................................................... 178
Samsung Gear .......................................................................................................................... 178
Samsung Pay ............................................................................................................................ 178
Uber .......................................................................................................................................... 180
Entertainment and Activities ............................................................................................................. 181
Amazon ..................................................................................................................................... 181
Amazon Kindle .......................................................................................................................... 181
Amazon Music .......................................................................................................................... 181
Amazon Photos ......................................................................................................................... 181
Amazon Video ........................................................................................................................... 181
Galaxy Apps .............................................................................................................................. 181
Google Play Music App ............................................................................................................. 182
Play Music with Google Play ............................................................................................ 182
Google Play Music Screen Layout .................................................................................... 182
Create Playlists in Google Play Music .............................................................................. 184
NextRadio ................................................................................................................................. 185
Samsung+ ................................................................................................................................. 185
Samsung Milk Music ................................................................................................................. 185
Sprint Fun & Games ................................................................................................................. 185
Sprint Music Plus ...................................................................................................................... 185
Sprint TV & Movies ................................................................................................................... 187
Sprint Zone................................................................................................................................ 187
YouTube .................................................................................................................................... 188
Connections Settings ........................................................................................................................ 190
Basic Settings ........................................................................................................................... 190
Wi-Fi Calling Settings ................................................................................................................ 192
Wi-Fi Settings Menu .................................................................................................................. 193
Bluetooth Settings ..................................................................................................................... 195
TOC vii
Airplane Mode ........................................................................................................................... 197
Hotspot and Tethering Settings ................................................................................................ 198
Tethering Settings ............................................................................................................. 199
Data Usage Settings ................................................................................................................. 199
Mobile Networks Settings ......................................................................................................... 201
NFC and Payment .................................................................................................................... 202
More Connection Settings ......................................................................................................... 204
Nearby Device Scanning .................................................................................................. 205
Printing .............................................................................................................................. 206
MirrorLink .......................................................................................................................... 207
Virtual Private Networks (VPN) ......................................................................................... 207
Device Settings ................................................................................................................................. 213
Smart Manager ......................................................................................................................... 213
Applications Settings ................................................................................................................. 215
Application Manager ......................................................................................................... 215
Default Applications .......................................................................................................... 217
Application Settings .......................................................................................................... 218
Calendar Settings ............................................................................................................. 219
Camera Settings ............................................................................................................... 220
Contacts Settings .............................................................................................................. 221
Email Settings ................................................................................................................... 222
Internet Settings ................................................................................................................ 224
Messages Settings ............................................................................................................ 225
Phone Settings .................................................................................................................. 227
S Voice Settings ................................................................................................................ 229
Weather Settings .............................................................................................................. 230
Google Settings ................................................................................................................ 230
Sounds and Vibration Settings.................................................................................................. 232
Display Settings ........................................................................................................................ 233
Advanced Features ................................................................................................................... 235
Personal Settings .............................................................................................................................. 237
Wallpaper .................................................................................................................................. 237
Themes ..................................................................................................................................... 237
Home Screen Settings .............................................................................................................. 238
Lock Screen and Security Settings ........................................................................................... 239
TOC viii
Lock Screen and Security Overview ................................................................................. 239
Screen Lock ...................................................................................................................... 240
Disable the Screen Lock ................................................................................................... 242
Device Security ................................................................................................................. 243
Privacy and Safety .................................................................................................................... 244
Location ............................................................................................................................ 245
App Permissions ............................................................................................................... 248
Private Mode ..................................................................................................................... 249
Report Diagnostic Info ...................................................................................................... 249
Send SOS Message ......................................................................................................... 250
Easy Mode ................................................................................................................................ 251
Accessibility Settings ................................................................................................................ 252
Vision Accessibility Settings ............................................................................................. 253
Hearing Accessibility Settings ........................................................................................... 254
Dexterity and Interaction Settings ..................................................................................... 255
Configure Other Accessibility Settings .............................................................................. 256
Accounts ................................................................................................................................... 256
Backup and Reset ..................................................................................................................... 257
Smart Switch ..................................................................................................................... 259
Samsung Account ............................................................................................................. 260
Google Account ................................................................................................................ 261
Auto Restart ...................................................................................................................... 261
Reset ................................................................................................................................. 262
Factory Data Reset ........................................................................................................... 264
System Settings ................................................................................................................................ 265
Language and Input Settings .................................................................................................... 265
Battery Settings ......................................................................................................................... 267
Power Saving Mode .......................................................................................................... 267
Ultra Power Saving Mode ................................................................................................. 268
Storage Settings ....................................................................................................................... 269
microSD Card ................................................................................................................... 271
Date and Time Settings ............................................................................................................ 273
Help ........................................................................................................................................... 274
Activate This Device ................................................................................................................. 274
System Update ......................................................................................................................... 275
TOC ix
About Device ............................................................................................................................. 276
Getting Help .............................................................................................................................................. 279
For Assistance .................................................................................................................................. 280
Troubleshooting ........................................................................................................................ 280
Sprint Account Information and Help ........................................................................................ 281
Sprint Account Passwords ................................................................................................ 281
Manage Your Account ...................................................................................................... 281
Sprint Support Services .................................................................................................... 282
Copyright Information ................................................................................................................ 283
Intellectual Property .......................................................................................................... 283
Open Source Software...................................................................................................... 283
Disclaimer of Warranties; Exclusion of Liability ................................................................ 283
Modification of Software.................................................................................................... 284
Samsung KNOX ................................................................................................................ 284
Samsung Electronics America (SEA), Inc. ....................................................................... 284
Do you have questions about your Samsung Mobile Device? ......................................... 284
Legal Information ...................................................................................................................... 285
Index .......................................................................................................................................................... 286
TOC x
Getting Started
The following set of topics will introduce you to your phone, help you get set up with service, provide an
overview of the phone screen, and get you started with basic phone operations.
1
Introduction
The following topics describe the basics of using this guide and your new phone.
About the User Guide
Thank you for purchasing your new Samsung Galaxy S7. The following topics explain how best to use
this guide to get the most out of your phone.
Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone
thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase.
Unless otherwise noted, instructions begin from the phone's home screen, which is displayed by
pressing Home . Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels in
the user guide are simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or
microSDHC™ card is referred to as an "SD card" or a "memory card."
Access Instructions on Phone
These topics will help you find help on your new phone and will introduce the basics of using your phone's
touchscreen if you are a new user.
Access Help
Use the phone's Help menu to learn about your phone.
Set Up Your Phone 2
1. Press Home to display the home screen.
2. From home, tap Apps > Settings > Help .
3. Tap a topic to view its contents, or tap Search to search for a topic.
Get Support from Sprint Zone
In addition to your phone's built-in Help menu, you can also access support for your phone and service
through the preloaded Sprint Zone app.
1. From home, tap Apps > Sprint Zone .
Set Up Your Phone 3
2. From the Sprint Zone main page, tap Support.
3. Tap a topic to view its contents.
Set Up Your Phone 4
Set Up Your Phone
Part
Description
Earpiece
Listen to calls and automated prompts when using the phone.
Front camera
Takes pictures and records videos while facing the screen, and allows
you to video conference.
Power/Lock key
Turn the phone or screen on or off, or switch your phone to
Emergency mode.
The following topics give you all the information you need to set up your Samsung™ phone and wireless
service the first time.
Parts and Functions
These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample
images only.
Phone Layout
The following illustration outlines your phone’s primary external features and keys.
Front View
Set Up Your Phone 5
Part
Description
Back key
Return you to the previous screen, or close a dialog box, options
menu, the notification panel, or keyboard.
Home key/fingerprint sensor
Return you to the home screen. Press and hold to open Google™
Search/Google Now™. Use to register fingerprints for security.
Recent apps key
Access recently used apps.
Touchscreen
Display information needed to operate your phone, such as the call
status, the Contacts list, and the date and time. Also provides one-tap
access to all of your features and applications.
Volume keys
Adjust the ringtone or media volume or adjust the voice volume during
a call.
LED indicator
The LED indicator blinks or glows when charging, to indicate low
battery, to announce new notifications, and when voice recording.
Proximity sensors
Detect when objects are close to the screen. For example, when you
hold the phone to your ear while on a phone call, the sensors
temporarily lock the screen to prevent accidental screen touches.
Microphone
Record audio and detect voice commands.
Back View
Set Up Your Phone 6
Part
Description
Flash
Help illuminate subjects in low-light environments when the camera is
focusing and capturing a picture or video.
Heart rate monitor
Measure your heart rate using your fingertip when using the S Health
app.
Headset jack
Plug in a headset for convenient, hands-free conversations.
Microphone
Transmit your voice for phone calls or record your voice or ambient
sounds for voice recordings and videos.
USB charger/accessory port
Connect the phone to the charger using a USB cable.
Speaker
Play ringtones and sounds. The speaker also lets you hear the caller’s
voice in speakerphone mode.
SIM card/Memory card tray
Location of the SIM card and memory card (not included).
Rear camera
Take pictures and videos.
Caution: Inserting an accessory into the incorrect jack may damage the phone.
Battery Use
Follow these instructions to charge your phone’s battery using either the included charging head and USB
cable or using a USB connection on your computer.
Tip: This device is also compatible with Samsung-approved wireless charging devices (sold separately).
Note: This phone has an integrated battery that cannot be removed by the user.
Battery Cautions
Caution: Use only Samsung-approved batteries, and recharge your battery only with Samsung-
approved chargers which are specifically designed for your phone. Using other accessories may
invalidate your warranty and may cause damage.
Storage: Avoid storing or leaving the phone with no battery charge remaining. Saved information and
settings may become lost or changed, or the phone may become unusable. Charge once every six
months before storing or leaving unused for a long period.
Set Up Your Phone 7
Charge the Battery
Follow these instructions to charge your phone’s battery using either the included AC adapter or using a
USB connection on your computer.
Charge Using the AC Adapter
It is recommended you fully charge the battery before using your device for the first time. For fastest
charging times, use the Adaptive Fast Charging charger that came with your device. This charger
provides faster charging only when connected to devices that support Adaptive Fast Charging.
1. Plug the USB cable into the USB charger/accessory port on the bottom of your phone.
2. Plug the other end of the USB cable into the charging head.
3. Plug the charging head into an electrical outlet.
4. After charging, disconnect the phone from the charger.
Unplug the charging head from the outlet, and remove the micro USB cable from the phone
and the charging head.
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending
on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cable into the USB charger/accessory port on the bottom of your
phone.
2. Insert the large end of the USB cable into a USB port on your computer.
Set Up Your Phone 8
3. After charging, remove the USB cable from both the phone and the computer.
SIM Card
The SIM card is an IC card containing phone number and other customer information. Your phone’s SIM
card is preinstalled and should only be accessed if directed by a customer service representative.
Handling a SIM Card
Keep the following in mind when handling a SIM card:
● You are responsible for any damage caused by inserting the SIM card in another brand IC card
reader, etc. Sprint is not responsible in such a case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage SIM card.
● See instructions included with SIM card for handling.
● The SIM card is the property of Sprint.
● The SIM card is replaceable (at cost) in case of loss/damage.
● Return the SIM card to Sprint when canceling subscription.
● Returned SIM cards are recycled for environmental purposes.
● Note that SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM card. Sprint
is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM card or phone (SIM card
inserted) is lost or stolen. For details, contact Customer Service.
● Always power off the phone before inserting/removing the SIM card.
Insert SIM Card
Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM
card.
Note: Your phone’s SIM card is preinstalled. These instructions are for reference only.
Caution: Exercise care when using the removal tool to eject the internal SIM card/Memory card tray.
1. Insert the removal tool into the hole on the SIM card/Memory card tray, and push until the tray
pops out.
Set Up Your Phone 9
2. Place the SIM card on the tray.
Make sure that the card’s gold contacts face down into the device and that the card is
positioned as shown.
3. Slide the SIM card/Memory card tray back into the slot.
Important: To prevent water and dust from entering the device, remove any dust on the O-Ring and
ensure the SIM card/Memory card tray is closed tightly.
Caution: If the SIM card is not inserted correctly, the device cannot detect it. Reorient the card and place
it back into the slot if the SIM card is not detected.
Maintaining Water and Dust Resistance
Note: Water-resistant and dustproof based on IP68 rating, which tests submersion up to 5.0 feet for up to
30 minutes.
This device is rated IP68 using the Ingress Protection rating system.
Your device has been tested in a controlled environment and shown to be water and dust resistant in
certain circumstances (meets requirements of classification IP68 as described by the international
standard IEC 60529 - Degrees of Protection provided by Enclosures [IP Code]; test conditions: 15‑35°C,
86‑106 kPa, 5.0 feet, for 30 minutes). Despite this classification, your device is not impervious to water
damage in any situation. It is important that all compartments are closed tightly.
Follow these tips carefully to prevent damage to the device.
● Whenever your device gets wet, dry it thoroughly with a clean, soft cloth.
● Do not expose the device to salt water or ionized water, or to water over 5 feet deep for more
than 30 minutes. If your device is exposed to fresh water, dry it thoroughly with a clean, soft cloth.
If the device is exposed to any liquid other than fresh water, rinse the device with fresh water
immediately and dry it thoroughly with a clean, soft cloth. Failure to rinse the device in fresh water
and dry it as instructed may cause the device to suffer from operability or cosmetic issues.
● Do not expose the device to water at high pressure, such as ocean waves or a waterfall.
Set Up Your Phone 10
● If the device is dropped or receives an impact, the water and dust resistant features of the device
may be damaged.
● The touchscreen and other features may not work properly if the device is used in water or in
other liquids.
SD Card
Your phone supports the use of an optional SD card (not included) to expand its storage capacity. Some
cards may not operate properly with your phone.
SD Card Cautions
Data: Information stored on an SD card can become lost or changed accidently or as a result of
damage. It is recommended that you keep a separate copy of important data. Sprint is not
responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off or remove the battery while reading or writing data.
Battery Level: A low battery charge may prevent reading/writing to an SD card.
Handling SD Card: Use/store SD cards away from the reach of infants. SD cards may cause choking
if swallowed.
Insert an SD Card
Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before
inserting or removing an SD card.
Note: To improve performance and reliability with High-definition video recording and playback, it is
recommended you use a memory card (SD Card) that is both rated as at least a Class 10 and provides a
high read speed.
Caution: Exercise care when using the removal tool to eject the internal SIM card/Memory card tray.
1. Insert the removal tool into the hole on the SIM card/Memory card tray, and push until the tray
pops out.
2. Place the memory card on the tray with the gold contacts facing down.
3. Slide the SIM card/Memory card tray back into the slot.
Set Up Your Phone 11
Unmount an SD Card
Always unmount an SD card before removing it from your phone.
1. From home, tap Apps > Settings .
2. Tap Storage .
3. Tap SD card > Unmount.
The menu option name changes from Unmount SD Card to Mount SD Card. The card is now
unmounted.
Remove an SD Card
Follow these instructions to remove an SD card. Always power the phone off before inserting or removing
an SD card.
Caution: Exercise care when using the removal tool to eject the internal SIM card/Memory card tray.
1. Insert the removal tool into the hole on the SIM card/Memory card tray, and push until the tray
pops out.
2. Slide the memory card from the tray.
3. Slide the SIM card/Memory card tray back into the slot.
Format an SD Card
When you insert an optional SD card for the first time, it is recommended that you format it.
Caution: Formatting an SD card permanently deletes all data on it.
1. From home, tap Apps > Settings .
2. Tap Storage .
3. Tap SD Card > Format.
4. Tap Format to confirm.
All data on the SD card is erased, and the card is formatted for use on your phone.
Set Up Your Phone 12
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power/Lock key.
Your phone will power on. Depending on the settings, you may see the lock screen.
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
Turn Your Phone Off
1. Press and hold the Power/Lock key to display the device options menu.
2. Tap Power off to turn the phone off.
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).
Use the Touchscreen
Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap
When you want to type using the keyboard, select items such as application and settings icons, or press
buttons, simply tap or touch them with your finger.
Set Up Your Phone 13
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold
the item.
Set Up Your Phone 14
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger. While
dragging, do not release your finger until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes.
This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Set Up Your Phone 15
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by
turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger
keyboard. See Touchscreen Keyboards for more details.
Note: Auto rotate needs to be enabled for the screen orientation to automatically change. Pull down the
status bar to display the notification panel, and then tap Auto rotate to enable the option.
Pinch and Spread
Pinch the screen using your thumb and forefinger to zoom out or spread the screen to zoom in when
viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)
Set Up Your Phone 16
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the prompts to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you are swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock key
cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your phone has
been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your
account.
1. From the Welcome screen, select a language and tap Next to get started.
To skip any section, tap Next or Skip.
Set Up Your Phone 17
Note: On the Welcome screen, there may also be an Accessibility button. If you are visually impaired or
hard of hearing, tap Accessibility to change the accessibility settings.
2. Follow the prompts to complete each section. For each topic, you will have the option to skip it
and continue to the next screen.
Wi-Fi – If prompted, follow the prompts to sign in to an available Wi-Fi network. For secured
Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.
Terms and Conditions – Read any applicable End User License Agreements or Terms and
Conditions for using your phone, and tap Next > Agree to continue.
Date & time: Adjust the date and time, if necessary.
Personalize your phone – If applicable, enter your first and last name and tap Next. This
information is used by the phone to personalize certain apps.
Protect your phone: Prevent others from using this phone without your permission by
activating device protection features.
Google (Add your account) – Tap Enter your email and complete the steps to sign in to
your current Google Account, or tap Or create a new account to set up a new Google
Account. Tap Skip to skip Google setup. The following options may apply depending on your
selection:
Note: When you sign in to a Google Account on your device, Factory Reset Protection is turned on.
Factory Reset Protection (FRP) prevents other people from using your device if it is reset to factory
settings without your permission. See Factory Reset Protection for more information.
• Enter your email – Enter your Gmail address and password and tap Accept to agree to
the terms of service and privacy policy and sign in to your current Google Account.
• Or create a new account – Follow the instructions to sign up for a new Google Account.
There will be screens to enter your first and last names, create an email address (Gmail),
create a password, enter recovery information (including a backup email address and
recovery question), an option to join Google+, and an option to enable purchases from
the Google Play store app. Tap Next between each screen.
• Google services – Select your Google location and service options and then tap Next.
• Set up payment info – Select billing options for purchases made through Google Play.
Select Remind me later to skip this step.
• Get your apps & data – If you are using a Google Account you had set up on a previous
Android™ device, you can choose to use that device's backup information to restore
backed-up apps, data, system settings, Wi-Fi passwords, etc., from the previous device
to your new phone. Tap Set up as a new device to skip this step.
Samsung account: Enter your email account and password to sign in to your current
Samsung account, or tap Create account to set up a new Samsung account.
Smart Switch: Transfer content from your old device to this device.
Set Up Your Phone 18
Easy mode: Switch between the default screen layout and a simpler layout. The Easy mode
layout has larger text and icons, making for a more straightforward visual experience
3. Tap Finish. Your setup is now complete. Follow the prompts to learn about basic tap menu
navigation, view tutorials, or just get started.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps screen or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps
from Google Play™, you must link your phone to a Google Account.
Set Up Your Phone 19
Basic Operations
The following topics outline basic features and operations of your phone.
Basics
The following topics offer an overview of your phone’s basic operations.
Home Screen and Applications (Apps) List
Most of your phone’s operations originate from the home screen or the apps list.
1. From any screen press the Home key to display the home screen.
2. Tap Apps to display the apps list.
For information about using the home screen, see Home Screen Basics.
Select Options and Navigate Screens
Tap icons, keys, and other items to open or activate the assigned function.
■ Tap Back to return to the previous screen.
Recent Applications
You can display a list of recently used applications using the Recent apps key.
■ Tap Recent apps to view a list of recently used applications.
Basic Operations 20
Phone Settings Menu
You can customize your phone’s settings and options through the Settings menu.
■ From home, tap Apps > Settings .
– or –
Pull down the status bar and tap Settings .
For more information, see Basic Settings.
Portrait and Landscape Screen Orientation
The default orientation for your phone’s screen is portrait (vertical), but many apps will change to
landscape orientation (widescreen) when you rotate the phone sideways.
Note: Not all screens will adjust for landscape orientation.
Basic Operations 21
Turn Screen Rotation On or Off
1. Pull down the status bar to display the quick settings menu.
2. Tap Auto rotate to turn the option on or off.
You may need to scroll left or right to see the Auto rotate option.
If the Auto rotate option is not available, tap Expand to display the full options list.
Capture Screenshots
You can use your phone’s power and home keys to capture screenshots.
■ Press and hold the Power/Lock key and Home key at the same time to capture a screenshot of
the current screen.
The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery. From home, tap Apps > Gallery .
Applications
The following topics describe how to access the applications (apps) list and launch apps on your phone.
Launch Applications
All installed apps can be accessed and launched from the apps list.
1. From home, tap Apps .
The apps list opens.
2. Tap and app icon to launch the corresponding application.
Basic Operations 22
The application opens.
App
Function/Service
Amazon (Amazon
Shopping)
Shop at Amazon.com™ from your device. Located in the Sprint folder in
the Apps list.
Amazon Kindle
Download books for reading right on your device. You must have an
account with Amazon to use the Kindle™ application. Located in the
Sprint folder in the Apps list.
Amazon Music
Purchase, download, and play music from Amazon. Located in the Sprint
folder in the Apps list.
Amazon Photos
Store your photos on Amazon’s cloud server. Located in the Sprint folder
in the Apps list.
Calculator
Perform basic and advanced mathematical calculations.
Calendar
Use Calendar to create and manage events, meetings, and
appointments, organize your time, and be reminded of important events.
Camera
Take pictures and record videos using the front and rear cameras.
Chrome
Browse the Internet and bring your open tabs, bookmarks and address
bar data from your computer to your mobile device. Located in the
Google folder in the Apps list.
Clock
Set alarms, view time in time zones around the world, use a stopwatch,
set a timer, and use your phone as a desk clock.
Contacts
Store and manage contacts from a variety of sources, including contacts
you enter and save directly in your phone as well as contacts
synchronized with your Google Account, compatible email programs
(including Exchange Server), and your Facebook™ friends.
Drive
Open, view, rename, and share your Google Docs™ and files. Located in
the Google folder in the Apps list.
Email
Send and receive email from a variety of email service providers. Located
in the Samsung folder in the Apps list.
Apps List
The apps list expands to include any apps you download and install on your phone. The following table
outlines the primary apps that have been preinstalled on your phone.
Basic Operations 23
App
Function/Service
Excel
View, create, and edit spreadsheets on your device. You can unlock the
full Excel® experience with an Office 365® subscription.
Facebook
Keep up with friends and family with the Facebook™ app. Share updates,
photos, and videos, as well as text, chat, and play games.
Galaxy Apps
Discover apps designed exclusively for your Galaxy device. Located in
the Samsung folder in the Apps list.
Gallery
View and edit pictures and watch videos that you have taken with your
phone’s camera or downloaded.
Gmail
Send and receive email with Gmail™, Google’s web-based email service.
Located in the Google folder in the Apps list.
Google
Search not only the Internet, but also the apps and contents of your
device. Located in the Google folder in the Apps list.
Hangouts
Meet friends and family online, share photos, host video calls, and send
SMS and Hangouts™ messages. Located in the Google folder in the Apps
list.
Instagram
Capture and share photos and videos with your friends. Customize what
you capture, then share it on your feed or post it directly to your friends.
Located in the Social folder in the Apps list.
Internet
Browse the Internet using a full-featured browser. Located in the
Samsung folder in the Apps list.
Lookout
Configure and manage key security options, such as anti-virus and antimalware technology, a lost and stolen device locater service, an
application privacy adviser, and a backup service. Located in the Sprint
folder in the Apps list.
Maps
Find your current location and get directions and other location‑based
information. Located in the Google folder in the Apps list.
Memo
Organize your life by creating, editing, and managing memos.
Messages
Send and receive text and multimedia messages.
Messenger
Reach out to your friends and family with Facebook Messenger, which
works just like texting. A data plan is required to use Messenger. Located
in the Social folder in the Apps list.
Basic Operations 24
App
Function/Service
My Files
Manage your sounds, images, videos, Bluetooth files, Android files, and
other data in one convenient location. Located in the Samsung folder in
the apps list.
NextRadio
Listen to your favorite FM radio stations on the go with NextRadio. Tune
in to any FM frequency in your area and listen to the radio without the
cost of streaming music. Located in the Sprint folder in the apps list.
OneDrive
Store and share photos, videos, documents, and more in your free online
OneDrive® account, which you can then access from your personal
computer, tablet, or phone. Located in the Microsoft folder in the Apps
list.
Phone
Make and receive phone calls.
Photos
Automatically backs up your photos and videos to your Google Account.
Located in the Google folder in the Apps list.
Play Movies & TV
Watch movies and TV shows purchased from Google Play. You can
stream them instantly, or download them for viewing when you are not
connected to the Internet. You can also view videos saved on your
device. Located in the Google folder in the Apps list.
Play Music
Play music and audio files on your device.
Play Store
Find new apps, movies and TV shows, music, books, magazines, and
games in the Google Play store.
PowerPoint
View, create, and edit presentations on your device. You can unlock the
full PowerPoint® experience with an Office 365 subscription.
S Health
Manage your health with the S Health™ wellness application. Set fitness
goals, check your progress, and keep track of your overall health.
Located in the Samsung folder in the Apps list.
S Voice
Use the S Voice™ voice recognition application to activate a wide variety
of functions on your phone. Located in the Samsung folder in the Apps
list.
Samsung Gear
Connect your device to your Samsung Gear using this application.
Located in the Samsung folder in the Apps list.
Basic Operations 25
App
Function/Service
Samsung Milk Music
Stream music with a radio service that offers a simple way to find the
music that is right for you. With a library of over 13 million songs and
200+ stations, the interactive dial makes it easy to skim through stations
to find the perfect soundtrack for the moment. Located in the Samsung
folder in the Apps list.
Samsung Pay
Use your phone to pay at more places than any other mobile payment
service out there, from the grocery store to the coffee shop to your
favorite department store.
Samsung+
Get live help, discover new features, and unlock promotions for your
Samsung device. Located in the Samsung folder in the Apps list.
Settings
Configure settings and options on your phone.
Sprint Fun & Games
Download new apps and games from Sprint. Located in the Sprint folder
in the Apps list. Located in the Sprint folder in the Apps list.
Sprint TV & Movies
Use Sprint TV & Movies to watch live TV and access movies and other on
demand entertainment on the go.
Sprint Zone
Access your Sprint account, get device information and help, find
recommended apps, and more.
Uber
Hire a private driver in more than 130 cities and 30 countries. Uber is an
entirely new and modern way to travel.
Voicemail
Use Visual Voicemail for a quick and easy way to access your voicemail.
Now you can find exactly the message you are looking for without having
to listen to every voicemail message first. Located in the Sprint folder in
the Apps list.
Word
View, create, and edit documents on your device. You can unlock the full
Word® experience with an Office 365 subscription.
YouTube
View and upload YouTube™ videos from your device. Located in the
Google folder in the Apps list.
Phone Number
Follow the instructions below to display your phone’s wireless phone number.
1. From home, tap Apps > Settings > About device .
Basic Operations 26
2. Tap Status > SIM card status.
You will see the number listed under My phone number.
Airplane Mode
Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you can
use apps that do not require a signal or data.
To turn on airplane mode:
■ Pull down the status bar and tap Airplane mode > Turn on.
Your phone is now in airplane mode. You will see the airplane mode icon in the status
bar.
To turn off airplane mode:
■ Pull down the status bar and tap Airplane mode .
Your phone’s wireless connection features are now restored.
Enter Text
You can type on your phone using one of the available touchscreen keyboards or Google voice typing.
Touchscreen Keyboards
Your phone has a touchscreen keyboard for entering text. The keyboard appear automatically when you
tap a text entry field, and they can be used in either portrait or landscape mode. You can also use the
Google voice typing option to enter text using your voice (see Google Voice Typing for details).
The methods available include:
Basic Operations 27
● Samsung keyboard: Use a traditional QWERTY setup to enter text. Additional options expand
your ability to enter text faster and more accurately. See Samsung Keyboard for details.
● Google voice typing: Use Google voice recognition to convert speech to text. See Google Voice
Typing for details.
Note: Keyboard layouts and options may change depending on where you are using them. For example,
if you are entering text to do a Web search, a search icon may be available instead of an enter key.
Samsung Keyboard
The Samsung keyboard offers a traditional QWERTY keyboard setup for entering text by tapping keys
(like on a computer), along with enhancements and options that allow you to enter text faster and more
accurately, such as continuous key input, personalized usage dictionaries, and more.
Assign Samsung keyboard for Text Entry
If you have multiple text input methods installed on your device, you can select the Samsung keyboard to
be your default text input method from Settings, or you can choose it at any time while entering text.
Note: The Samsung keyboard is the default text input method on your phone. Additional keyboards and
input methods are available for download from the Google Play store. See Google Play Store.
From Settings:
■ From home, tap Apps > Settings > Language and input > Default keyboard, and
then choose Samsung keyboard.
While entering text:
1. While entering text, drag down from the top of the screen to open the notification panel.
2. Tap Select keyboard, and then choose Samsung keyboard.
Use Samsung Keyboard to Enter Text
■ Tap keys to enter text. While entering text, use these options:
If you make a mistake, tap Delete to delete incorrect characters. Touch and hold Delete
to delete a whole word or field.
Tap Shift to change the case of the text (the arrow will turn blue). Tap Shift twice to
switch to all capitals (the key will turn blue).
Basic Operations 28
Tap Symbols to switch to a symbols keyboard. There are two symbol keyboards; to
switch between them, tap Symbols (1 of 2) or Symbols (2 of 2) .
Tap Google voice typing to switch to Google Voice typing to enter text by speaking. See
Google Voice Typing.
Touch and hold Options to open an options menu. Select from the following options.
• Google voice typing to switch to Google voice typing.
• Clipboard to attach a screenshot or other item from the clipboard.
• Emoticon to display a list of emoticons.
• Settings to view the Samsung keyboard settings menu.
If you have more than one language selected in Samsung Keyboard settings, you can swipe
your finger over Spacebar to switch between languages.
Configure Samsung Keyboard
■ From home, tap Apps > Settings > Language and input > Samsung keyboard.
Google Voice Typing
Google voice typing uses Google voice recognition to convert speech to text.
Use Google Voice Typing to Enter Text
1. While entering text, drag down to open the notification panel, and then tap Select keyboard >
Google voice typing.
– or –
Tap Google voice typing on the Samsung keyboard.
– or –
Touch and hold Options on the Samsung keyboard, and then tap Google voice typing .
Basic Operations 29
2. Speak into the microphone and watch your text being entered onscreen.
3. If the text is incorrect, tap Delete .
4. Once you have completed entering your text, tap Exit . The keyboard will reappear.
Note: You can assign a new language to Google voice typing. Tap Settings > Languages and tap a
language to select it. To add more languages, tap Settings > Languages, tap the language(s) you
want to add, tap Save, and then tap the Back key .
Configure Google Voice Typing
■ From home, tap Apps > Settings > Language and input > Google voice typing.
Tips for Editing Text
■ Your phone gives you many options to make entering text easier, including copying, cutting, and
pasting. Double-tap text to highlight it, and then select from the following options:
Select all: Highlights all the text in the field.
Cut: Removes the selected text and saves it to the clipboard.
Copy: Copies the selected text to the clipboard.
Paste: Insert the last copied or cut text into the current field.
Sharing: Send the text with others using a variety of sharing methods.
Clipboard: Display the clipboard to choose previously cut or copied text.
Dictionary: Access your personal dictionary.
Google Account
You will need a Google Account to access several phone features such as Gmail, Google Maps,
Hangouts, and the Google Play applications. Before you are able to access Google applications, you
must enter your account information. These applications sync between your phone and your online
Google Account.
Google Account Cautions
Be sure not to forget your Google Account ID or password.
Create a Google Account
If you do not already have a Google Account, you can create one online or using your phone.
Basic Operations 30
Note: You can also create and sign into your Google/Gmail account through your phone’s Setup
application.
Note: Although you need a Gmail account to use certain features of your phone, such as Google Play,
you do not need to use Gmail as the default account for your phone.
Create a Google Account Online
1. From a computer, launch a Web browser and navigate to google.com.
2. On the main page, click Sign-in > Add account > Create account.
3. Follow the prompts to create your free account.
4. Look for an email from Google in the email box you provided, and respond to the email to confirm
and activate your new account.
Create a Google Account Using Your Phone
1. From home, tap Apps > Settings > Accounts > Add account.
2. Tap Google, and then tap Or create a new account.
3. Follow the prompts to set up your account. Tap Next to proceed between steps, which may
include:
Enter your First name and Last name.
Enter a desired Username.
Enter and reenter a password.
Create a security question and answer, enter a secondary email address to help you recover
your password if you ever lose it.
Basic Operations 31
On the Finish account screen, select your Web history and additional Google Play options.
Enter the letters from the Authenticating screen.
After your phone connects with the Google servers, select the items you would like to sync
with your phone and then tap Sync now.
4. Tap Finish setup.
You are signed in to your Google Account, and your phone will synchronize the selected
items.
Note: When setting up a new Google Account, either on your phone or online, you will be prompted to
add a secondary email address. Enter a second Gmail address or any other email address from which
you currently send and receive email. This address is used to authenticate your account should you ever
encounter problems or forget your password. It is strongly encouraged for Android users so you can
regain access to Google services and purchases on your phone.
Sign In to Your Google Account
If you have a Google Account but have not yet signed in with your phone, follow these instructions to sign
in to your Google Account.
1. From home, tap Apps > Settings > Accounts > Add account.
2. Tap Google, and then tap Enter your email.
3. Enter your Gmail address and password, and then tap Next.
4. Complete any additional screens if prompted.
You are signed in to your Google Account.
Basic Operations 32
Factory Reset Protection
When you sign in to a Google Account on your device, Factory Reset Protection is turned on. Factory
Reset Protection (FRP) prevents other people from using your device if it is reset to factory settings
without your permission. For example, if your device is lost or stolen and a factory data reset is
performed, only someone with your Google Account username and password can use the device.
You will not be able to access the device after a factory data reset if you do not have your
Google Account username and password. For more information, see Factory Data Reset.
Caution: You should remove your Google Account before shipping your device to Samsung or any other
service provider for service and before resetting the device to factory settings.
Enable Factory Reset Protection
Adding a Google Account to your device automatically turns on the Factory Reset Protection (FRP)
security feature. For more information, see google.com.
Disable Factory Reset Protection
To disable FRP, remove all Google Accounts from the device.
1. From home, tap Apps > Settings .
2. Tap Accounts > Google.
3. Tap More > Remove account.
Google Play Store
Google Play™ is the place to go to find new Android apps, books, movies, and music for your phone.
Choose from a wide variety of free and paid content ranging from productivity apps and games to
bestselling books and blockbuster movies and music. When you find what you want, you can easily
download and install it on your phone.
To access the Google Play store app, you must first connect to the Internet using your phone’s Wi-Fi® or
mobile data connection and sign in to your Google Account. See Browser and Sign In to Your Google
Account for details.
Installing Applications
Many different kinds of applications can be installed on your phone from Google Play (provided by
Google Inc.). Sprint is not responsible in any way for user-installed applications (quality, reliability,
legality, fitness for a purpose, credibility, accuracy, etc.) or resulting malfunctions (viruses, etc.).
Important: Our policies often do not apply to third-party applications. Third-party applications may access
your personal information or require us to disclose your customer information to the third-party application
provider. To find out how a third-party application will collect, access, use, or disclose your personal
information, check the application provider’s policies, which can usually be found on their website. If you
aren’t comfortable with the third-party application’s policies, do not use the application.
Basic Operations 33
Find and Install an App
When you install apps from Google Play app and use them on your phone, they may require access to
your personal information (such as your location, contact data, and more) or access to certain functions
or settings of your phone. Download and install only apps that you trust.
1. From home, tap Apps > Play Store .
2. When you open the Google Play store app for the first time, the Terms of Service window will
appear. Tap Accept to continue.
3. Browse through the categories, find an item you are interested in, and tap the name.
Search for an app. Tap the Google Play search field, enter the name or type of app you are
looking for, and then tap on the keyboard.
4. Tap an app to read a description about the app and user reviews.
5. Tap Install (for free applications) or the price (for paid applications).
Note: If you have not already done so, you will need to set up a payment method to purchase paid apps
from Google Play.
6. The subsequent screen notifies you whether the app will require access to your personal
information or access to certain functions or settings of your phone. If you agree to the conditions,
tap Accept (for free apps) or Accept and then Buy (for paid apps) to begin downloading and
installing the app.
If you have not already set up a payment method, tap Continue and then follow the prompts
to arrange payment and complete the purchase.
The selected app is downloaded and installed on your phone.
Warning: Read the notification carefully! Be especially cautious with applications that have access to
many functions or a significant amount of your data. Once you tap Ok on this screen, you are responsible
for the results of using this item on your phone.
Purchasing Applications
Purchase apps at your own risk. Sprint is not responsible for any harm to you or third parties resulting
from the use of purchased applications.
Request a Refund for a Paid App
If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase. Your
credit card is not charged and the app is uninstalled from your phone.
If you change your mind, you can install the app again, but you cannot request a refund a second time.
1. From home, tap Apps > Play Store .
2. Tap Menu > My apps & games.
Basic Operations 34
3. Tap the app to uninstall for a refund. The details screen for the app opens.
4. Tap Refund, and then tap Yes to confirm. Your app is uninstalled and the charge is cancelled.
Update an App
Depending on your settings, many apps will update automatically, or you can update apps directly from
the Play store app.
Update an App Directly
1. From home, tap Apps > Play Store .
2. Tap Menu > My apps & games.
3. Tap the app you want to update, and then tap Update.
The app update is downloaded and installed.
Set Automatic App Updates
1. From home, tap Apps > Play Store .
2. Tap Menu > My apps & games.
3. Tap the app you want to set for auto-update, and then tap Menu > Auto-update.
The app is set to update automatically whenever an update becomes available.
Note: Automatic updates are unavailable for some apps.
Uninstall an App
You can uninstall any app that you have downloaded and installed from Google Play.
Basic Operations 35
1. From home, tap Apps > Play Store .
2. Tap Menu > My Apps & games.
3. On the Installed screen, tap the app you want to uninstall, and then tap Uninstall > OK.
The app is uninstalled and removed from your phone.
Get Help with Google Play
The Google Play store app offers an online help option if you have questions or want to know more about
the app.
1. From home, tap Apps > Play Store .
Basic Operations 36
2. Tap Menu > Help & Feedback.
The Web browser will take you to the Google Play Help Web page, where you will find
comprehensive, categorized information about Google Play.
Lock and Unlock Your Screen
Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it
when you need it.
Turn the Screen Off When Not in Use
■ To quickly turn the screen off, press the Power/Lock key. Pressing the Power/Lock key again or
receiving an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of time when
you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Display Settings.
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power/Lock key.
The lock screen appears.
2. Swipe your finger across the screen to unlock it.
The screen is unlocked.
If you have set up a screen lock, you will be prompted to draw the pattern, enter the
password or PIN, or scan your fingerprint. See Screen Lock.
Basic Operations 37
Update Your Phone
From time to time, updates may become available for your phone. You can download and apply updates
through the Settings > System Update menu.
Software Update Cautions
During update: The phone cannot be used until the software update is complete. It may take time to
update your phone’s software.
Signal during update: Update your phone where signal reception is good, and do not change
location during the update process. Make sure the battery is adequately charged before beginning an
update. A weak signal or low battery during an update may cause the update to fail. An update failure
may disable the phone.
Other functions during update: Other phone functions cannot be used during a software update.
Update Your Phone Software
You can update your phone's software using the System Update option.
Before Updating Your Phone
Updating your phone may result in a loss of saved data depending on the condition of your phone
(malfunctioning, damaged, water seepage, etc.). You must back up all critical information before updating
your phone firmware.
Back Up All Data Prior to Update
To back up your Gmail information:
1. From home, tap Apps > Settings > Accounts > Google.
2. Tap On/Off next to each option to enable backup.
3. Tap More > Sync now to sync your Google Account information.
To back up your Exchange Mail information:
1. From home, tap Apps > Settings > Accounts > Microsoft Exchange ActiveSync.
2. Tap On/Off next to each option to enable backup.
3. Tap More > Sync now to sync your Google Account information.
To back up stored text messages:
1. From home, tap Apps > Messaging .
2. Select the text message from the list to view the message thread.
Basic Operations 38
3. Touch and hold on a portion of the text message from the string. The Message options context
menu appears.
Note: You can back up stored text messages by forwarding them to your own phone number. Open the
messages after you have updated your firmware.
4. Tap Forward.
5. Enter your phone number and tap Send.
To restore your Google apps following the update:
1. From home, tap Apps > Play Store .
2. Tap Menu > My apps & games > All tab.
3. Scroll through the list of previously downloaded Google apps and choose those you wish to
reinstall.
4. Follow the prompts.
Note: Your Google app purchases are reloaded remotely and can be re-installed after the update is
applied.
As an added precaution, to preserve any data on your optional microSD card (not included), please
unmount it from your phone prior to starting the update process. From home, tap Apps > Settings
> Storage > SD card > Unmount.
Update Your Phone’s Software
Once you have backed up all your data, use the Update now option to update your phone’s software.
1. From home, tap Apps > Settings > System Update .
Basic Operations 39
2. Tap Download updates manually.
Your phone automatically downloads and installs any available updates. You may be
required to power your phone off and back on to complete the software upgrade.
Alternatively, you can access system updates through the notification panel.
1. Locate the System Update Available icon ( ) in notifications.
2. Pull down the status bar.
3. Tap to open the System Updates screen.
4. Tap Download and Follow the prompts.
The downloading icon ( ) appears within the status bar to indicate the phone is downloading
the necessary files.
5. Tap Restart and install to complete the process.
Confirm Your Current Phone Software
1. From home, tap Apps > Settings > About device .
2. Locate the Software version read-only field.
Update Your Profile
This option allows you to automatically update your online user profile information. If you choose to
change your user name and select a new one online, you must then update the user name on your
phone.
Basic Operations 40
1. From home, tap Apps > Settings > System Update > Update Profile.
2. Follow the prompts.
The phone will download and install the profile update and you will see a confirmation when
complete.
Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature to
reconnect with the network.
Update Your PRL
This option allows you to download and update the PRL (preferred roaming list) automatically.
1. From home, tap Apps > Settings > System Update > Update PRL.
Basic Operations 41
2. Follow the prompts.
The phone will download and install the PRL update and you will see a confirmation when
complete.
Basic Operations 42
Your Phone's Home Screen
Item
Description
Status area
The status area of the status bar (on the right) displays phone and service
status information such as signal strength, battery status, Wi-Fi and data
connectivity, ringer status, and time.
Status bar
The status bar displays icons to notify you of your phone’s status (on the right
side) and notifications (on the left side).
The following topics describe how to use and customize your phone’s home screen, understand the
status bar, and use the notification panel.
Home Screen Basics
The home screen is the starting point for your phone’s applications, functions, and menus. You can
customize your home screen by adding application icons, shortcuts, folders, widgets, and more.
Home Screen Layout
Your home screen extends beyond the initial screen. Swipe the screen left or right to display additional
screens.
Your Phone's Home Screen 43
Widget
Widgets are self-contained apps that reside on your phone’s home screen.
Application icons
Application icons are shortcuts to favorite applications. You can add and
remove these shortcuts as you wish.
Primary shortcuts
Primary shortcuts are application shortcuts that appear in the same location
on all of your phone’s home screens. These are customizable except for the
Applications (Apps) shortcut, which remains static.
Applications (Apps)
list
Tap to open the applications (apps) list. The apps list key is a primary
shortcut available from all home screens.
Notification area
The notification area of the status bar (on the left) displays notifications for
incoming messages, missed calls, application updates, and more. Pull down
the status bar to display the notification panel.
Note: Your phone’s home screens cycle through so that you can keep swiping in one direction and make
it back to the main home screen. The small circles above the primary shortcuts let you know your current
screen position.
Tip: Press the Home key to return to the main home screen from any other screen.
Extended Home Screens
In addition to the main home screen, your phone features extended home screens to provide more space
for adding icons, widgets, and more. Press the Home key to display the main home screen and then
swipe the screen right or left to move from the main screen to an extended screen.
Additional screens are available in addition to the main home screen.
● If you are not already using the maximum number of screens for your phone, you can add more
screens by touching and holding an empty space on a home screen, sliding the thumbnails to the
left, and then tapping Add page .
● While on an extended screen, press the Home key to return to the main home screen.
Status Bar and Notification Panel
Your phone’s status and notifications are available at a glance at the top of the screen.
Status Bar
The status bar at the top of the home screen provides phone and service status information on the right
side and notification alerts on the left. To view the notification panel or access the quick settings menu,
pull down the status bar from the top of the screen.
Your Phone's Home Screen 44
Status Bar Layout
Icon
Status
Bluetooth: Bluetooth® is active.
GPS: GPS is active.
Wi-Fi: Wi-Fi is active.
File download in progress: Download of a file or app is in progress.
Mute mode: Mute mode is enabled.
Vibrate mode: Vibrate mode is enabled.
Speakerphone: Call is using speakerphone.
Signal strength: Cellular network signal strength is displayed.
Roaming signal strength: Roaming network signal strength is displayed.
Main Status Icons
Your Phone's Home Screen 45
Icon
Status
3G: The device is connected to a 3G wireless network.
4G LTE active: The device is connected to a 4G LTE wireless network.
Airplane mode: Airplane mode is active.
Sync: Sync is active.
Battery charging: Battery is charging.
Battery full: Battery is fully charged.
Icon
Notification
Missed call: A call has been missed.
Call on hold: A call is on hold.
New voicemail: New voicemail message has been received.
New email: New email has arrived.
New Gmail: New Gmail has arrived.
New message: New text or MMS message
New Hangouts message: New Hangouts message has arrived.
New Sprint Zone message: New Sprint Zone message has arrived.
Event: A calendar event is approaching.
USB: A USB connection is active.
Alarm: An alarm is approaching.
Warning: A system error has occurred.
Main Notification Icons
Your Phone's Home Screen 46
Icon
Notification
Update available: An app update is available from the Google Play store.
File upload in progress: File is being uploaded or sent.
Update successful: An app or software update was successful.
Keyboard in use: Keyboard is in use.
More notifications available: View additional notifications.
Note: Additional notification icons may appear. All notifications may be accessed through the notification
panel.
Notification Panel
Your phone’s notifications appear at the left side of the status bar, and you can access the full notification
panel by pulling down the status bar. From there, you can check notifications, download updates, open
messaging apps, use the quick settings menu, and more.
Open the Notification Panel
■ Pull down the status bar. (Slide your finger down from the top of the screen.)
The notification panel opens. To check notifications, tap an item in the list.
Your Phone's Home Screen 47
Close the Notification Panel
■ Slide the notification panel up. (Slide your finger up from the bottom of the screen.)
– or –
Tap Back to close the notification panel.
Notification Panel Layout
The notification panel gives you access both to notifications and the quick settings menu.
Notification Panel Quick Settings
The Quick Settings list at the top of the notification panel lets you quickly access frequently used settings
options. Scroll left or right to display all available settings, and tap an icon to turn the selected feature on
or off.
You can customize which settings are available in your Quick Settings list.
1. From home, drag the status bar down to display the notification panel.
Your Phone's Home Screen 48
2. Tap Expand > Edit to display the quick settings panel options.
3. Drag buttons to arrange which options appear in the quick settings panel.
You will see two sets of buttons, Active Buttons on top and Available Buttons below.
• You can have ten buttons active in the quick settings panel. These appear in the Active
Buttons list.
• There will additional buttons shown in the Available Buttons list. These are not currently
active in the quick settings panel.
To add, remove, or move a button, touch and hold it and move it to the desired location.
4. Tap Done when you are finished.
Note: You can only move buttons from Active to Available or vice-versa if there is space in the destination
area. For example, if there are already ten Active buttons, you will need to move one to Available before
dragging a different Available button up to the Active area.
S Finder
Search your device for apps, contacts, messages, email, files, settings, and more.
Your Phone's Home Screen 49
1. Open the notification panel by sliding your finger down from the top of the screen.
The notification panel opens.
2. Tap Expand > S Finder .
3. Tap the Search field and enter search criteria.
4. Tap an item to view or launch.
Quick Connect
Quickly connect wirelessly to nearby devices that support Quick connect, Wi-Fi Direct, Screen Mirroring,
and devices that can share media via Wi-Fi.
Your Phone's Home Screen 50
1. Open the notification panel by sliding your finger down from the top of the screen.
The notification panel opens.
2. Tap Quick connect.
Your device scans for nearby available devices.
3. Tap a device and follow the prompts to connect.
To set your device visibility:
■ Tap More > Settings > Device visibility for options:
Visible to all: Your device will always be visible to other devices.
Your Phone's Home Screen 51
Visible to contacts: Your device will always be visible to contacts only.
Only when Quick connect turned on: Your device will only be visible to other devices when
Quick connect is turned on.
Tip: For more information about Quick connect, tap More > Help from the connections screen.
Customize the Home Screen
Learn how to set the wallpaper and add, move, or remove shortcuts, widgets, and folders from the home
screen.
Operations for Rearranging the Home Screen
● Moving Widgets and Icons: From home, touch and hold an item and then drag it to the desired
location.
● Deleting Widgets and Icons: From home, touch and hold an item and then drag it to Remove
.
● Displaying the Home Screen Menu: From home, touch and hold an empty space to display the
home screen menu. Menu options include Wallpapers, Widgets, Themes, and Home screen
settings. You also have the option to add or remove home screens.
Change the Wallpaper
Select and assign your phone’s background wallpaper.
1. From home, touch and hold an empty space, and then tap Wallpapers .
You can also access the wallpaper menu through settings. From home, tap Apps >
Settings > Wallpaper .
Your Phone's Home Screen 52
2. Tap an option to select the wallpaper.
Home screen to set the background wallpaper for your home screen. Select from Gallery,
Wallpapers, or Live Wallpapers.
Lock screen to set the wallpaper for your phone’s lock screen. Select from Gallery or
Wallpapers.
Home and lock screens to set a wallpaper for both your home screen and your lock screen.
Select from Gallery, Wallpapers, or ID wallpapers.
3. Select a wallpaper and tap Set as wallpaper.
The wallpaper is set.
Note: Tap On/Off next to Wallpaper motion effect to enable or disable this feature. It allows the
wallpaper to shift slightly as you move the device, creating a 3D effect.
Add Shortcuts to the Home Screen
You can add shortcuts for quick access to favorite apps from the home screen.
1. From home, tap Apps .
The Apps list opens.
2. Touch and hold an app icon.
The icon will disengage and you will see thumbnails of your home screens.
3. Drag the icon to an empty location on one of the home screens.
The shortcut is added to the home screen.
Add Widgets to the Home Screen
You can add widgets to your phone’s home screen. Widgets are self-contained apps that display on a
home screen. Unlike a shortcut, the Widget works like as an onscreen application. There are all kinds of
widgets, including links to a specific contact, Internet bookmarks, Facebook® status windows, Gmail and
email accounts, and many others.
Your Phone's Home Screen 53
1. From home, touch and hold an empty space, and then tap Widgets .
The Widgets list opens.
2. Touch and hold a widget icon.
The icon will disengage and you will see thumbnails of your home screens.
3. Drag the icon to an empty location on one of the home screens.
The widget is added to the home screen.
Add Folders to the Home Screen
You can group home screen shortcuts into folders for convenient access.
1. From home, touch and hold a shortcut you want to place in a folder, and then drag it on top of
another shortcut and release it.
Your Phone's Home Screen 54
2. Type a name, and then tap Back .
A new folder is created.
3. To add more app shortcuts to the folder, touch and hold a shortcut, and then drag it on top of the
new folder.
The new shortcut is added to the folder.
Change Folder Names
Once you have added folders, you can change the name easily from the folder display.
1. From home, tap the folder to open it, and then tap the folder name.
2. Type a new name, and then tap Back .
Change the Folder Color
You can change the color of a folder.
1. From home, tap the folder to open it.
2. Tap and select a color, and then tap Back .
Your Phone's Home Screen 55
Making Connections
The following set of topics will cover your phone’s ability to help you make connections, from phone calls
and maintaining contacts, to text messages, email, Internet, and international services.
56
Phone Calls and Voicemail
The following topics outline the use of your device’s phone app to place and receive calls, use voicemail,
and more.
Place and Answer Calls
The following topics describe how to directly dial calls, how to answer incoming calls, and how to use the
in-call screen options.
Adjust In-Call Volume
■ Adjusting Call Volume: Press the Volume key up or down during the call.
Troubleshooting
Question: Difficulty during call.
Answer 1: It may not be possible to make a call properly in a noisy location.
Answer 2: When calling using Speaker, check the call volume. Raising the call volume may make
calling difficult.
Question: Sound pops momentarily during a call.
Answer: Are you changing location while calling? Sound pops when signal is weak and the phone
switches to a different area.
Emergency Call Cautions
Emergency calls are restricted in Airplane mode.
Call Using the Phone Dialer
The most “traditional” way to place a call is by using the phone’s dialer screen.
1. From home, tap Phone to display the phone screen.
The phone app opens. If necessary, tap Keypad to display the dialer screen.
Phone Calls and Voicemail 57
2. Tap the number keys on the keypad to enter the phone number.
As you enter digits, Smart Dial searches for contacts that match. If you see the number you
want to dial, tap it to place the call immediately without entering the rest of the number.
3. Tap Dial to call the number.
The phone dials the number. The call begins when the other party answers.
4. To end the call, tap End .
The call ends.
Troubleshooting
Question: Call does not connect.
Answer 1: Was the number dialed using the area code? If not, try dialing using the full 10-digit
number including the area code.
Answer 2: Are you in an area with poor wireless coverage? Try calling again from another area.
Call Emergency Numbers
You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted.
To call the 9-1-1 emergency number when the phone’s screen is locked with a screen lock:
1. From the lock screen, swipe Phone up, and then tap Emergency call.
2. Tap 9-1-1 ( ), and tap Dial .
As long as you are in an area covered by wireless service, the emergency call is placed.
Phone Calls and Voicemail 58
To call the 9-1-1 emergency number normally or when your account is restricted:
1. Unlock the screen. For more information, see Lock and Unlock Your Screen.
2. From home, tap Phone > Keypad.
3. Tap 9-1-1 ( ), and tap Dial .
As long as you are in an area covered by wireless service, the emergency call is placed.
Enhanced 9-1-1 (E 9-1-1) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-1-1
emergency location services where available.
When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate
your approximate location. Depending on several variables, including availability and access to satellite
signals, it may take up to 30 seconds or more to determine and report your approximate location.
Important: Always report your location to the 9-1-1 operator when placing an emergency call. Some
designated emergency call takers, known as Public Safety Answering Points (PSAPs), may not be
equipped to receive GPS location information from your phone.
Answer Phone Calls
The following information lets you know how to answer incoming calls, mute the ringer on incoming calls,
reject incoming calls, and more.
When you receive a phone call from a contact, the Incoming call screen appears and displays the caller
ID icon, name, and phone number of the calling party. When you receive a phone call from someone who
is not stored in Contacts, only the default caller ID icon and phone number appear on the Incoming call
screen.
Note: If your phone is turned off, all calls automatically go to voicemail.
Phone Calls and Voicemail 59
Answer an Incoming Call
1. When a call arrives, slide Answer to the right to answer it.
The call begins.
2. To end the call, tap End .
The call ends.
Mute the Ringing Sound
To mute the ringer without rejecting the call, you can do either of the following:
● Press the Volume key down.
Phone Calls and Voicemail 60
● Place the phone face down on a level surface.
Reject an Incoming Call
■ When a call arrives, slide Reject to the left to reject it.
The ringtone or vibration will stop and the call will be sent directly to voicemail.
Reject a Call and Send a Text Message
You can reject an incoming call and automatically send a text message to the caller.
1. When a call arrives, slide Reject call with message up from the bottom of the screen.
The ringtone or vibration will stop and you will see a list of preset text messages.
Phone Calls and Voicemail 61
2. Tap one of the messages to send it to the caller.
The selected message will be delivered to the caller.
You can edit the reject messages through the Call settings menu. From the phone app, tap
More > Settings > Call blocking > Call-reject messages and edit or create a reject
message.
In-Call Screen Layout and Operations
While you are on a call, you will see a number of options.
In-Call Screen Layout
■ Tap options to activate them during a call.
Add call: Touch and hold to initiate a conference call (3-way call).
Merge: Join two currently active calls (conference).
Extra volume: Increase the call volume.
Bluetooth: Route the phone’s audio through a connected Bluetooth headset (On) or through
the speaker (Off).
• When the call is routed to a Bluetooth headset, the current call area shows the Bluetooth
call icon .
Note: The Headset button is activated to show the current call is routed to the connected Bluetooth
headset (not included).
• To route the current call back to the phone, tap Headset to temporarily use the phone.
Tap it again to route the call back to the connected Bluetooth headset.
Speaker: Route the phone’s audio through the speaker (On) or through the earpiece (Off).
Phone Calls and Voicemail 62
• Activate Speaker to route the phone’s audio through the speaker. (You can adjust the
speaker volume using the Volume key.)
• Deactivate Speaker to use the phone’s earpiece.
Warning: Because of higher volume levels, do not place the phone near your ear during speakerphone
use.
Keypad/Hide: Toggle the appearance of the onscreen keypad. Show the keypad to enter
additional numbers, for example, an extension or access code.
• For example: When you call your bank’s 800 number, use the keypad to enter your
account number and PIN.
Mute: Mute the microphone during an active call. Tap again to unmute the microphone.
Note: If Mute is activated, the speaker mode is deactivated.
End : End the current call.
Tap More during a call to display a list of additional in-call features:
• Contacts: Display your Contacts list.
• Message: Send a text or multimedia message while remaining on the call.
• Memo: Create a new memo while remaining on the call.
• Calendar: View your calendar while remaining on the call.
Place a Call from Contacts
You can place phone calls directly from entries in your Contacts list.
1. From home, tap Phone to display the phone app.
Phone Calls and Voicemail 63
2. Tap Contacts to display the Contacts list.
The contacts list appears.
3. Tap a contact.
4. Tap Call next to the number you want to call.
The phone dials the number. The call begins when the other party answers.
5. To end the call, tap End .
The call ends.
Tip: You can also place a call directly from the Contacts list. Swipe the entry you want to call from left to
right to place a call to the entry’s primary number.
Call from Call Log
The call log list lets you quickly place calls to recent incoming, outgoing, or missed numbers.
Phone Calls and Voicemail 64
1. From home, tap Phone to display the phone app.
2. Tap Log to display the call log list.
The call log list appears.
3. Tap an entry to display the call details.
4. Tap Call to place a call.
The phone dials the number. The call begins when the other party answers.
For additional options, tap the name or number.
5. To end the call, tap End .
The call ends.
Tip: You can also place a call directly from the call log list. Swipe the entry you want to call from left to
right to place a call.
Phone Calls and Voicemail 65
Voicemail
The following topics describe how to set up and use your phone's voicemail and visual voicemail features.
Voicemail Setup
Follow the instructions below to set up voicemail on your phone. You should set up your voicemail and
personal greeting as soon as your phone is activated. Always use a passcode to protect against
unauthorized access. Your phone automatically transfers all unanswered calls to your voicemail, even if
your phone is in use or turned off.
1. From home, tap Phone > Keypad.
2. Touch and hold the 1 key to dial your voicemail number.
Your phone dials the voicemail access number.
3. Follow the system prompts to:
Create your passcode.
Record your name announcement.
Record your greeting.
Important: Voicemail Passcode – It is strongly recommended that you create a passcode when setting
up your voicemail to protect against unauthorized access. Without a passcode, anyone who has access
to your phone is able to access your voicemail messages.
Visual Voicemail Setup
This topic describes the Visual Voicemail feature of your phone's service, as well as the steps required to
set up Visual Voicemail on your phone.
Phone Calls and Voicemail 66
About Visual Voicemail
Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find exactly the
message you are looking for without having to listen to every voicemail message first. This feature
periodically goes out to your voicemail, and gathers the caller information from all of the current
voicemails. It then populates a list with the caller name and number, along with the length of time and
priority level of the voicemail message.
Set Up Visual Voicemail
Setting up Visual Voicemail follows many of the same procedures as setting up traditional voicemail. You
should set up your voicemail and personal greeting as soon as your phone is activated. Your phone
automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
Note: To set up your traditional voicemail box, see Voicemail Setup.
1. From home, tap Apps > Voicemail .
– or –
Tap Phone , and then tap to access your Visual Voicemail.
You will see a Welcome to Visual Voicemail screen.
2. Scroll through the introduction screens to view a brief explanation of visual voicemail services.
Phone Calls and Voicemail 67
3. At the end of the welcome screens, you will come to a Personalize your voicemail prompt.
4. Tap Personalize now and follow the system prompts to:
Create a passcode (part of standard voicemail).
Record your name announcement.
Record your greeting.
Important: Voicemail Passcode – It is strongly recommended that you create a passcode when setting
up your voicemail to protect against unauthorized access. Without a passcode, anyone who has access
to your phone is able to access your voicemail messages.
Review Visual Voicemail
Visual Voicemail lets you easily access and select which messages you want to review.
1. From home, tap Apps > Voicemail .
You will see the voicemail Inbox.
2. Tap a message to review it.
Phone Calls and Voicemail 68
Tip: There are several icons at the bottom of the review screen for maintenance, storage, messaging,
and other options. For an explanation of all your options, tap More options > Help > Visual Voicemail
Menu.
Listen to Multiple Voicemail Messages
When you are done listening to a voicemail message you can easily access other voicemail messages
without returning to the main voicemail screen.
1. Listen to the current voicemail message.
2. Swipe your finger left or right to display the next or previous message.
The next or previous message will begin playing automatically.
You can navigate through voicemail messages as frequently as you would like. You can even move to the
next or previous message before you are finished listening to the current one.
Visual Voicemail Options
Your visual voicemail options appear as icons at the bottom of the voicemail review screen.
1. From home, tap Apps > Voicemail .
2. The following options are available when viewing new voicemail messages:
Subscribe: Subscribe to the premium Voice-to-Text transcription service. (This service
requires an additional monthly charge.)
Play all new: Play all new messages.
Select multiple: Perform an action on multiple messages.
Record message: Record a new message.
Phone Calls and Voicemail 69
Compose Avatar message: Send an animated voice message to friends. You can
More options: Access Search, Settings, and Help features.
3. Tap a message to review it. The following options are available while listening to voicemail
messages:
Call: Dial the number the message came from.
Reply: Reply to the message via text or voice message.
Delete: Delete selected messages.
Play as avatar: Play the message as an avatar.
More options: Access Archive, Settings, and Help features.
4. Touch and hold a message to manage your messages. The following options are available:
All: Select all messages.
Delete: Delete the selected messages.
Archive: Save this message.
Mark as Read: Mark this voicemail as being read.
Mark as Unread: Mark this voicemail as not being read.
Note: Not all options are available for all messages.
Configure Visual Voicemail Settings
The Visual Voicemail settings menu lets you access settings for notifications, pictures, greetings, and
more.
1. From home, tap Apps > Voicemail .
Phone Calls and Voicemail 70
2. Tap More options > Settings.
You will see the voicemail settings menu.
3. Select an option to change its settings.
Avatar: Configure your Avatar options.
Display: Change your voicemail message theme and enter a name to identify yourself to
people when replying or forwarding messages.
Help: View help topics for using Visual Voicemail.
Preferences: Change your Visual Voicemail application preferences.
Sound: Change your sound/speakerphone options.
Updates: Check for updates.
About Voicemail: View information about the application.
Note: Voicemail settings can also be accessed from home by tapping Apps > Settings >
Applications > Phone > Voicemail settings.
Change Your Main Greeting Using the Voicemail Menu
Your main greeting can be changed directly using the Visual Voicemail system. This direct access saves
you from having to navigate within the voicemail menu.
1. From home, tap Apps > Voicemail .
2. Tap More options > Settings > Preferences > Personalize voicemail.
3. Tap OK to connect to the voicemail system. Follow the prompts to change your current greeting.
Phone Calls and Voicemail 71
Edit the Display Name Using the Voicemail Menu
From your Visual Voicemail menu, you can quickly change the name or number attached to your voice
messages.
1. From home, tap Apps > Voicemail .
2. Tap More options > Settings > Display > Display name.
3. Tap the existing identification field and enter a new identifying name or number (used to identify
you to recipients of your voice messages).
4. Tap OK to save your information.
Optional Calling Services
The following topics outline additional voice-related services available with your phone, including Wi-Fi
calling, call services and more.
Wi-Fi Calling
Wi-Fi Calling uses Wi-Fi networks to help improve voice and data coverage. It sends and receives calls
and text messages over a connected Wi-Fi network and may offer better coverage in buildings and areas
of poor cellular reception.
Set Up Wi-Fi Calling
1. From home, tap Apps > Settings .
2. Tap Wi-Fi Calling and follow the prompts to set up Wi-Fi Calling.
You will see in the status bar when Wi-Fi Calling is active and connected, or if Wi-Fi
Calling is set up but you are not connected to a Wi-Fi network.
Phone Calls and Voicemail 72
Note: When using Wi-Fi calling, the phone app icons differ slightly. You will tap Dial to place a
call, and tap End to end a call.
Tip: For more information about Wi-Fi Calling, visit this FAQ link at sprint.com/support.
Enable or Disable Wi-Fi Calling
1. From home, tap Apps > Settings > Wi-Fi Calling .
2. Tap On/Off to turn Wi-Fi Calling on or off.
Wi-Fi Calling will be turned off, and the Wi-Fi Calling icon will not appear in the status bar.
Tip: You can also turn Wi-Fi Calling on or off through the quick settings menu. Pull down the status bar to
display the quick settings menu and tap Wi-Fi Calling to enable or disable the feature.
Caller ID Blocking
Caller ID identifies a caller before you answer the phone by displaying the number of the incoming call. If
you do not want your number displayed when you make a call, follow these steps.
1. From home, tap Phone > Keypad.
2. Tap * 6 7 ( ).
3. Enter a phone number.
4. Tap Dial .
Your caller information will not appear on the recipient’s phone.
To permanently block your number, call Sprint Customer Service.
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Call Waiting
When you are on a call, Call Waiting alerts you to incoming calls by sounding two beeps. Your phone’s
screen informs you that another call is coming in and displays the caller’s phone number (if it is available).
To respond to an incoming call while you are on a call:
■ Slide Answer to the right. (This puts the first caller on hold and answers the second call.)
To switch back to the first caller:
■ Tap Swap .
Note: For those calls where you do not want to be interrupted, you can temporarily disable Call Waiting
by pressing * 7 0 ( ) before placing your call. Call Waiting is automatically reactivated
once you end the call.
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Conference Calling
With conference calling, also known as 3-way calling, you can talk to two people at the same time. When
using this feature, the normal airtime rates will be charged for each of the two calls.
1. On the Phone screen, enter a number and tap Dial (or place a call from Log or Contacts).
2. Once you have established the connection, tap Add call, and dial the second number (or place
the call from Log or Contacts).
This puts the first caller on hold and dials the second number.
3. When you are connected to the second party, tap Merge . Your conference call is now in
session.
4. To end the three-way call, tap End .
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Note: If one of the people you called hangs up during your call, you and the remaining caller stay
Setting
Description
Swipe to call or send
messages
Place a call to a displayed contact by swiping right. Send a message to
a displayed contact by swiping left.
Contacts with devices
Show contacts with phone numbers and hide other contacts.
connected. If you initiated the call and are the first to hang up, all callers are disconnected.
Call Forwarding
Call Forwarding lets you forward all your incoming calls to another phone number – even when your
phone is turned off. You can continue to make calls from your phone when you have activated Call
Forwarding.
Note: You are charged a higher rate for calls you have forwarded.
To activate Call Forwarding:
1. From home, tap Phone .
2. Tap .
3. Enter the area code and phone number to which you want your calls forwarded.
4. Tap Dial .
You will hear a tone to confirm the activation of Call Forwarding. All calls to your wireless
number will be forwarded to the designated phone number.
To deactivate Call Forwarding:
1. From home, tap Phone .
2. Tap .
3. Tap Dial .
You will hear a tone to confirm the deactivation.
Call Settings
Your phone’s Call Settings menu lets you configure your voicemail options and a number of other settings
for the phone application.
Call Settings Options
Use the Call Settings menu to adjust the following settings:
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Setting
Description
Call blocking
Manage a list of automatically blocked phone numbers, and create or
edit messages to block incoming calls.
Outgoing voice call settings
Use VoTLE when available.
Answering and ending calls
Answer calls by pressing the Home key or using voice commands. End
calls by pressing the Power key or using voice commands.
Call alerts
Vibrate or play tones when calls are answered or ended. Alarms and
notifications can be turned off during calls.
Ringtones and keypad tones
Select or create your default ringtone, set the phone to vibrate when
ringing, and play a tone when the dialing keypad is tapped.
Identify unsaved numbers
Show information about spam callers on the call screen and in the
Phone log.
More settings
● TTY mode: Enable service on your phone.
● Hearing aids: Improve the sound quality of your phone when
using hearing aids.
● US dialing: Replace + with the international dialing code,
except when entering +1.
● International dialing: Enter the international dialing code
automatically (only when US dialing is disabled).
● DTMF tones: Set the length of DTMF tones, which are used
when pressing the keypad while on a call.
Voicemail settings
Configure your voicemail.
Use the Call Settings Menu
1. From home, tap Apps > Settings > Applications > Phone.
– or –
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From home, tap Phone > More > Settings.
The phone app opens.
2. Tap More > Call settings.
The call settings menu appears.
3. Configure your options.
Tap a menu item to display its options.
Select your options and follow the prompts to set them.
Your call settings options are set.
TTY Mode
A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications device that
allows people who are deaf, hard of hearing, or who have speech or language disabilities, to
communicate by telephone.
Your phone is compatible with select TTY devices. Please check with the manufacturer of your TTY
device to ensure that it supports digital wireless transmission. Your phone and TTY device will connect
using a special cable that plugs into your phone’s headset jack. If this cable was not provided with your
TTY device, contact your TTY device manufacturer to purchase the connector cable.
To turn TTY Mode on or off:
1. From home, tap Apps > Settings .
2. Tap Applications > Phone > More settings > TTY mode.
3. Tap TTY Full, TTY HCO, or TTY VCO to turn TTY mode on.
– or –
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Tap TTY Off to turn TTY mode off.
Your phone’s TTY mode is set.
Note: When enabled, TTY mode may impair the audio quality of non-TTY devices connected to the
headset jack.
Warning: 9-1-1 Emergency Calling
It is recommended that TTY users make emergency calls by other means, including Telecommunications
Relay Services (TRS), analog cellular, and landline communications. Wireless TTY calls to 9-1-1 may be
corrupted when received by public safety answering points (PSAPs), rendering some communications
unintelligible. The problem encountered appears related to TTY equipment or software used by PSAPs.
This matter has been brought to the attention of the FCC, and the wireless industry and the PSAP
community are currently working to resolve this.
Phone Calls and Voicemail 79
Contacts
The Contacts application lets you store and manage contacts from a variety of sources, including
contacts you enter and save directly in your phone as well as contacts synchronized with your Google
Account, your PC, compatible email programs (including Exchange Server), and your Facebook friends.
Contacts Cautions
Information saved in Contacts may be lost or changed if the battery is removed for a long period or
left uncharged. Accident or malfunction may also cause loss or change to information. It is
recommended that you keep a separate copy of contacts and other important information. Sprint is
not responsible for any damages from lost or changed contacts.
Add a Contact
You can add contacts from your phone’s Phone application. Enter details such as name, phone numbers,
email addresses, mailing addresses, and more.
1. From home, tap Apps > Contacts .
You will see the Contacts list.
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2. Tap Add to add a contact.
The Add Contact screen appears.
3. If you have multiple account types associated with your phone, select a contact type.
Select Google if you want to save contacts to your Google Account; these will be synced
automatically with your Google Account online.
Select Device as the sync account if you want your contacts on your phone only; they will not
be synced with your Google Account.
4. Use the keyboard to enter as much information as you want.
Picture : Tap the picture icon to assign a picture to the contact.
Name: Enter the name of the contact.
Phone number: Enter the phone number for the contact.
Email: Enter email addresses for the contact.
Groups: Assign the contact to a group.
More: Show additional fields such as IM address, Notes, Nickname, Website, etc.
Scan business card: Take a picture of a business card to add the information for the
contact.
Note: To select a type (label) for a phone number, email address, or postal address (such as Mobile,
Home, Work, etc.), tap the type to the left of the field and select the appropriate type.
Note: To add more phone numbers, email addresses, etc., tap on the right side of the entry field.
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5. When you have finished adding information, tap Save.
The contact is added.
Save a Phone Number
You can save a phone number to Contacts directly from the phone keypad.
1. From home, tap Phone .
2. Enter a phone number and tap Add to contacts.
3. To add the number to an existing contact, tap Update existing. To add a new contact, tap
Create contact.
For an existing contact, tap the contact name and select a number type for the new number.
For a new contact, enter the name and any additional information.
4. Tap Save.
The contact is added.
View Contacts
View a contact’s details by displaying a contact entry.
1. From home, tap Apps > Contacts .
You will see the Contacts list.
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2. Tap a contact to view its details.
The contact’s detailed listing appears.
Contacts Screen Layout
The following illustration show’s your Contacts app layout and describes the various features.
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Item
Description
Groups
Show contact groups.
More options
Access additional options.
Search
Search contacts.
Image
Tap to show the contact’s details.
Contact
Tap to show the contact’s details.
Add new contact
Add a new contact.
Edit a Contact
Once you have added a contact, you can add or edit any of the information in the entry, assign a caller ID
picture, customize with a unique ringtone, and more.
1. From home, tap Apps > Contacts .
You will see the Contacts list.
2. Tap a contact to view its details.
The contact’s detailed listing appears.
3. Tap Edit.
4. Tap any field you want to change or add. See Add a Contact.
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5. Add or edit the information, and then tap Save.
Your changes are saved to the contact entry.
Note: To select a type (label) for a phone number, email address, or postal address (such as Mobile,
Home, Work, etc.), tap the type to the left of the field.
Note: To add more phone numbers, email addresses, etc., tap on the right side of the entry field.
Delete a Contact
You can delete a contact from the contacts details page.
1. From home, tap Apps > Contacts .
You will see the Contacts list.
2. Tap a contact to view its details.
The contact’s detailed listing appears.
3. Tap More > Delete.
4. Tap Delete.
The contact is deleted.
Tip: You can also touch and hold the contact from the contact list and then tap Delete > Delete.
Favorites
The Favorites tab is a listing that can help you quickly access your most used or preferred Contacts
entries.
Mark Contacts as Favorites
1. From home, tap Apps > Phone > Favorites.
2. Tap a contact to display it, and then tap Favorite to turn the star yellow.
Remove Contacts from Favorites
1. From home, tap Apps > Contacts .
2. From home, tap Apps > Phone > Favorites.
3. Touch and hold a contact, and then touch Remove .
4. Tap Done.
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Make a Call from Favorites
1. From home, tap Apps > Phone > Favorites.
2. Tap a contact to dial the contact’s default telephone number. The default number is set in
contacts, when you enter multiple phone numbers for a contact.
Groups
You can use groups to organize your contacts. Your phone comes with preloaded groups, and you can
create your own. You might create a group for your family, for coworkers, or a team. Groups make it easy
to find contacts, and you can send messages to the members of a group.
Create a Group
1. From home, tap Apps > Contacts.
2. Tap Groups, and then tap Create.
3. Tap fields to enter information about the group:
Tap Device storage and all accounts to choose where to save the group. You can save it to
a specific account, to the device memory, or to all accounts.
Tap Group name to enter a name for the new group.
Tap Group ringtone to select a ringtone for notifications for incoming calls from group
members.
4. Tap Add member and select a member or members to add to the new group, and then tap
Done.
5. Tap Save to save the new group.
Add Contacts to a Group
1. From home, tap Apps > Contacts.
2. Tap Groups, and then tap a group.
3. Tap Edit > Add member and select a member or members to add to the new group, and then
tap Done.
4. Tap Save.
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Send a Message to a Group
You can send a message to members of a group, if the members have a telephone number stored in their
contact record.
A message to multiple recipients is treated as a group conversation.
1. From home, tap Apps > Contacts.
2. Tap Groups, and then tap a group.
3. Tap More > Send message.
4. Tap Recipients to edit the group’s members receiving the message.
5. Continue to enter your message and send it. For more information, see Text and Multimedia
Messaging.
Send an Email to a Group
You can send an email to members of a group, if the members have an email address stored in their
contact record.
1. From home, tap Apps > Contacts.
2. Tap Groups, and then tap a group.
3. Tap More > Send email.
4. Tap Recipients to edit the group’s members receiving the message.
5. Continue to choose an email account, or Gmail, and then enter your email and send it. For more
information, see Create and Send an Email Message or Send a Gmail Message.
Delete a Group
You can delete any group you created. When removing a group, you will have the option to also remove
any members of the group from your accounts.
1. From home, tap Apps > Contacts > Groups.
2. Tap Groups, and then tap a group.
3. Tap More > Delete, and then tap Group only to delete only the group, or Group and members
to delete the group and all of its members.
Share a Contact
You can quickly share contacts using Bluetooth, email, Gmail, or text messaging.
1. From home, tap Apps > Contacts .
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2. Tap a contact to display it, and then tap More > Share contact.
3. Tap vCard file (VCF) to share the contact as a vCard file, or tap Text to share the contact
information in a text file.
4. Select a sharing method:
Add to OneNote: Save the information to your OneNote account.
Android Beam: Send the information using NFC and Android Beam.
Bluetooth: Send the information using Bluetooth. See Bluetooth for information on pairing
and sending using Bluetooth.
Drive: Save the information to your Google Drive account.
Email: Send the information as an email attachment. If prompted, select an email account.
Address the message, add a subject and a message, and then tap Send. See Create and
Send an Email Message for details on sending email.
Gmail: Send the information as a Gmail attachment. Address the message, add a subject
and a message, and then tap Send. See Create and Send a Gmail Message for details.
Messaging: Send the information in a text message. Select a contact or enter a wireless
phone number or email address, enter any additional information, and then tap Send. For
more information on text messaging, see Send a Multimedia Message (MMS).
OneDrive: Save the information to your OneDrive account.
Simple sharing: Share files up to 1 GB using Contacts.
Wi-Fi Direct: Send the information to another device using Wi-Fi Direct. See Wi-Fi Direct.
5. Complete the required steps as prompted for the selected method.
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The selected contact will be shared.
Profile Sharing
Share your profile information with your contacts. You can select which contacts you want to share it with,
as well as select additional information you want to share.
1. From home, tap Apps > Contacts .
You will see the Contacts list.
2. Tap your profile under My profile.
Your profile displays.
3. Tap Profile sharing, and then tap On/Off to enable the feature.
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