Samsung Cadenve Voice Mail User Guide
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION TABLE OF CONTENTS JULY 1999
TABLE OF CONTENTS
GENERAL DESCRIPTION
PART DESCRIPTION PAGE
1 SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION ................................................................. 1.1
1.2 SYSTEM INTEGRATION .................................................................... 1.3
1.3 GENERAL SPECIFICATION .............................................................. 1.3
1.4 POWER REQUIREMENTS................................................................. 1.4
1.5 DATABASE BACKUP AND RESTORE (CMU) ................................... 1.4
2 HARDWARE DESCRIPTIONS
2.1 CADENCE MOTHERBOARD ............................................................ 2.1
2.2 CADENCE HARD DISK DRIVE.......................................................... 2.1
2.3 CADENCE 4 CHANNEL VOICE PROCESSING MODULE ................ 2.1
3 FEATURES
3.1 GENERAL FEATURES.................................................................... 3.1.1
3.2 AUTO ATTENDANT FEATURES .................................................... 3.2.1
3.3 VOICE MAIL FEATURES ................................................................ 3.3.1
3.4 ADMINISTRATION FEATURES ...................................................... 3.4.1
3.5 FAX FEATURES .............................................................................. 3.5.1
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 1 SEPTEMBER 1998
PART 1. SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION
The CADENCE Voice Mail System is a digitally
integrated Auto Attendant, Voice Mail and Fax
System on a self contained circuit card. CADENCE
is available in two models, the CVM8A and the
CVM16A. Each card is comprised of three main
components, the single board computer
(motherboard), one 2.5” hard disk drive (HDD) and
one or more voice processing modules.
CVM8A (Figure 1–1)
The CVM8A card comes standard with four (4)
channels to process four simultaneous calls.
Shown here without the plastic cover, this card can
be expanded to eight (8) channels by simply plugging in one additional four (4) channel Voice Processing Module (VPM). This card plugs directly
into the DCS and DCS 50si telephone systems.
Only one (1) CADENCE CVM8A can be installed
per system.
CVM16A (Figure 1–2)
The CVM16A card comes standard with four
(4) channels to process four simultaneous
calls. This card can be expanded to sixteen
(16) channels by simply plugging in up to
three (3) additional four (4) channel Voice
Processing Module (VPM). This card plugs
directly into the DCS 400si telephone systems.
Because CADENCE is integrated into the
data bus of the telephone system it communicates directly with the telephone system’s
processor. Therefore installation time is minimized, operation is streamlined and many
features can be implemented that are not
normally possible with a stand alone Voice
Mail, Auto Attendant system.
1.1
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 1 JULY 1999
The CADENCE system provides three basic functions: Auto Attendant, Voice Mail and
Fax. Each of these component parts may be used individually or in combination.
AUTO ATTENDANT
CADENCE can be configured to handle phone calls automatically, or through a receptionist. When handling calls automatically (also called automated attendant operation), the
system greets callers with a pre-recorded, time of day dependent, welcome message.
Callers are then given the option to enter an extension number, search through the name
directory for the proper extension, select from a single digit menu (if configured), or transfer to an operator. Other options such as audiotext and fax on demand menus are available.
Once the CADENCE transfers the call, it can monitor the progress of all calls to let callers
know whenever a desired extension is busy, or unattended. Then, callers may select to
leave a message for that extension, send a fax, transfer to another extension, or transfer to
an operator. Other options, such as paging, are also available.
VOICE/FAX MAIL
Voice Mail is a messaging system that allows callers to leave and retrieve recorded messages. If your phone is not answered callers may be routed to your mailbox where they
will be greeted by your personal greeting. They can then leave a message or a private fax
for you.
Voice Mail also allows you to:
a) Access a mailbox on the system (with password security) to retrieve private mes-
sages or faxes.
b) Manage the contents of a mailbox.
c) Send a message to a group of other mailboxes.
d) Be notified in several different ways when a new message has been received in
your mailbox.
NOTE: Fax features are available in CADENCE version 1.1 or later.
FAX ON DEMAND
The fax on demand system allows callers to access CADENCE and retrieve information to
their fax machine. This can be on the same call or they may request it to a different fax
machine. Single or multiple documents may be requested.
Any one channel at a time on each Voice Processing Module can be used for fax record or
playback. This means that a DCS or DCS 50si can have up to 2 channels of fax and the
DCS 400si can have up to 4 channels of fax.
NOTE: Fax features are available in CADENCE version 1.1 or later.
1.2
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 1 JULY 1999
PROGRAMMING
CADENCE can be programmed in either of two ways, each can be accomplished on site
or remotely.
DTMF
Using the touch tone dial pad on any telephone, programming changes can be made
quickly and effectively. This method of administration is unmatched for ease, speed
and convenience.
PC INTERFACE
For those who prefer a graphical interface, a PC can be connected either directly or
remotely via a modem. Administrative changes can be made via screen and keyboard.
Industry standard PC software can be used and the entire CADENCE database can be
saved to the PC’s hard disk drive for back up. The PC should use Windows™ 95 or
better.
1.2 SYSTEM INTEGRATION
The CADENCE can be installed on the DCS 50si, DCS or DCS 400si.
All communication with this card is accomplished through the DCS back plane using out
of band signaling. This eliminates the need for DTMF signaling and improves the accuracy and speed of operation. It also places fewer burdens on the phone system DSP
resources and eliminates the need to purchase additional SLT cards. All these problems
are common with tip and ring PC based systems.
The direct connection to the DCS phone system allows for applications like one touch
conversation record, answer machine emulation and interactive keyset displays and soft
keys.
1.3 GENERAL SPECIFICATION
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1.3
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 1 JULY 1999
1.4 POWER REQUIREMENTS
See the individual phone system documentation for details.
1.5 DATABASE BACKUP AND RESTORE (CMU)
Each CADENCE card includes the CADENCE Maintenance Utility (CMU). This program
loads on a Windows 95™ machine or better and is used for all file transfers to and from
CADENCE. This program is not necessary if all you want to do is make online changes.
CADENCE Maintenance Utility (CMU) provides the following utilities:
1. Backup of CADENCE configuration database and message database.
2. Restore of CADENCE configuration database and message database.
3. Sending files to the CADENCE system.
4. Receiving files from the CADENCE system.
5. Receiving of Event Log file, Mailbox Information Data file, and System Information
Data file.
1.4
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 2 JULY 1999
PART 2. HARDWARE DESCRIPTIONS
The CADENCE Voice Processing System is comprised of three modular parts: the
Motherboard, Hard Disk Drive and Voice Processing Module. Each of these parts can be
quickly removed and/or replaced. This permits easy trouble shooting and simple upgrades.
2.1 CADENCE MOTHERBOARD (SBC)
This is the main circuit card that is installed in the appropriate DCS phone system. It is
basically a PC on a card and is commonly referred to as a Single Board Computer (SBC).
It contains the main processor, low level software control, and proprietary digital interface
for the DCS data bus.
A removable 2.5” Hard Disk Drive (HDD) and one or more Voice Processing Modules
(VPM) are installed on the motherboard. There are two LEDs positioned on the front of
both the CVM8A and CVM16A cards, they are the ACT (Activity) LED and the HDD LED.
Both provide specific hardware and traffic status indications.
Both cards have a serial (DB-9) connector and a parallel (DB-25) connector that are used
to program the system and upload/download files as needed.
2.2 CADENCE HARD DISK DRIVE
This serves as the storage device for the system program (voice mail software), customer
database, generic and customized prompts and customer messages and faxes. Approximately 100 hours of voice messaging is supported on this device.
2.3 CADENCE 4 CHANNEL VOICE PROCESSING
MODULE
This unit is a small plug in the daughterboard that provides 4 simultaneous channels or
“paths” into the CADENCE system. The total number of channels required varies with
each customer according to the number of users, amount of traffic and specific application.
The same Voice Processing Module (VPM) is used for both systems. The CADENCE CVM8A
for the DCS and DCS 50si can accommodate up to 2 of these modules (up to 8 channels
including 2 channels of fax). The CADENCE CVM16A for the DCS 400si can accommodate up to 4 of these modules (up to 16 channels including 4 channels of fax).
Note: Fax features are available in version 1.1 or later.
2.1
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 SEPTEMBER 1998
PART 3. FEATURES
In the following list of features certain combinations may not be possible, for example a
mailbox cannot use PARK and PAGE and ANSWER MACHINE EMULATION at the same
time.
3.1 GENERAL FEATURES
AUTOMATIC DAY / NIGHT CHANGE
AUTOMATIC MESSAGE PURGE
CALLER ID COMPATIBLE
HOLIDAY SCHEDULE
INTELLIGENT QUEUING
INTERACTIVE KEYSET DISPLAY
INTERRUPTIBLE VOICE PROMPTS
IVR READY
AUTOMATIC DAY / NIGHT CHANGE
CADENCE can operate in either the day mode or the night mode. A different greeting will play in each case. This day / night change can occur manually, according
to an internal CADENCE schedule or whenever the DCS night key is pressed.
AUTOMATIC MESSAGE PURGE
A feature that will automatically delete old voice mail messages. The range for this
setting is 0 to 254 days or unlimited. Each mailbox may have a different time limit.
This is used to prevent disk drive space from being used by old messages that
users may not delete. New messages will not be purged. Any mailbox can be
excluded from this automatic purge.
CALLER ID COMPATIBLE
MODULAR EXPANSION
MOH SUPPLY
MULTI LANGUAGE SUPPORT
RE RECORD PROMPTS
REAL TIME CLOCK
SYSTEM GREETINGS
VOICE / FAX MAILBOXES
If your DCS telephone system is equipped for Caller ID, and this service is purchased from the phone company, the Caller ID (CID) information will be collected
for each voice mail message you receive. This information is used in the display
keyset on your DCS system and also allows you to return a call to the number that
left you the message using only one keystroke.
HOLIDAY SCHEDULE
Voice Mail can switch to a holiday mode automatically. Up to 30 holidays can be
defined, each with its own set of system greetings (Welcome Message, System
Greeting Part 1, Single Digit Menu, and System Greeting Part 2). Holidays may
also be forced to the closest weekday or specified as multiple days.
INTELLIGENT QUEUING
CADENCE may be programmed to transfer callers to a station or group of stations.
If the stations are busy CADENCE will inform the callers and place them on hold
until a station becomes available. If multiple callers are waiting, they will be answered in the order they were received. While waiting the callers can be played
3.1.1
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 SEPTEMBER 1998
music or recorded announcements from CADENCE. Up to 100 separate messages
can be played in sequence or a message may be repeated until the call is answered. Between these announcements the caller can be told how many callers
are ahead of them in the queue.
INTERACTIVE KEYSET DISPLAY
Because of the integrated design of CADENCE, full use is made of the display
keysets, 32 character display and three soft keys, mailbox status, administration
and message playback controls are all supported. See the Keyset User Guide for
more details.
INTERRUPTIBLE VOICE PROMPTS
Allows the experienced voice mail user to proceed with voice messaging without
listening to all options included in the voice mail system prompt. Power users can
simply dial over the prompts.
IVR READY
Interactive Voice Response (IVR) is a technology that allows Voice Response Units
(Auto Attendant and Voice Mail Systems) to exchange information with external
computer systems. This can result in external computer programs controlling the
operation of Auto Attendant / Voice Mail Systems or Auto Attendant / Voice Mail
Systems interacting with databases that reside on Host computer systems. Examples of these would be online banking, reservations, or airline information.
CADENCE software is ActiveX compliant. This means that customized applications can be developed in C++, Visual Basic or Java, and these applications
running on a Host Windows™ 95, 98 or NT machine can take control of CADENCE.
The sophistication and complexity of the IVR application is for most part dependent only on the imagination of the host IVR application programmer.
MODULAR EXPANSION
CADENCE comes equipped with 4 channels. It is expanded in 4 channel increments. The DCS and DCS 50si CADENCE can be expanded up to 8 channels. The
DCS 400si CADENCE can be expanded up to 16 channels.
MOH SUPPLY
With the CADENCE it is possible to create your own customized Music On Hold
source. This can be your own music or informative announcement. Callers to the
DCS phone system who are placed on hold can be connected to this sound file.
Up to 100 MOH sound files may be recorded. Whenever a sound file is selected it
will play in a continuous loop through a dedicated CADENCE channel.
MULTI LANGUAGE SUPPORT
Allows the incoming caller to select an alternate language for the voice prompts.
Up to nine languages are supported but not all are available at this time. Check
with your installing company for language availability.
3.1.2
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 JULY 1999
Once a language option is selected it will be set for the duration of the call. All
system prompts will be played in the selected language.
RE RECORD PROMPTS
The system has all the necessary recordings and prompts to work right out of the
box. However ANY prompt can be re-recorded in your own voice.
REAL TIME CLOCK
A time clock keeps track of the date and times that all messages and faxes are
received. This date and time information is derived from the DCS system so you
never again have to worry about the system clock and the voice mail clock being
different.
SYSTEM GREETINGS
The customized system greetings automatically change according to the DAY,
NIGHT, SPECIAL or HOLIDAY operating modes. Additionally these greetings can
be assigned for each C.O. line. This arrangement provides maximum flexibility for
auto attendant operation.
SYSTEM REPORTS
Several reports are available on the system administration terminal. Additionally
system files can be downloaded as .CSV files and formatted using any .CSV compliant database or spreadsheet program to produce professional management
reports. Additionally, using the included report generator, reports can be created
for system information, corporate directory, group members, calls answered by
CADENCE channel, calls answered by extension, abandon call report and message traffic.
VOICE / FAX MAILBOXES
Up to 1000 mailboxes can be configured on the CADENCE. This provides essentially the same functionality as having 1000 answer machines, but with the added
advantages of individual password security, fax capability, and message transfer
options. For more information on mailbox capability see the CADENCE User Guide.
3.1.3
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 MARCH 1999
3.2 AUTO ATTENDANT FEATURES
CALL TRANSFER
BLIND / NON SUPERVISED
BUSY OVERRIDE
CALL QUEUING
CALL SCREENING
DAY TRANSFER ONLY
FOLLOW ME
NOTIFY BEFORE CONNECT
SUPERVISED
CALL TRANSFER
Each mailbox may be set up with unique attributes that determine how a call is
transferred to each station. Options include:
BLIND / NON SUPERVISED
When a call is transferred to a station CADENCE can transfer and release the call to
ring at the station, this is the normal and fastest method.
BUSY OVERRIDE
Each mailbox owner has the option to have transferred Camp on to their station if
they are already on a call. The camped on call will appear on the keyset’s 2nd call
button.
DIAL BY NAME
EXTENSION NUMBER CONFIRMATION
GREETINGS BY TRUNK NUMBER
OPERATOR TRANSFER
PARK AND PAGE
SINGLE DIGIT DIALING
CALL QUEUING
Callers to a busy station or station group will be told their places in queue and will
be offered the options to wait or leave a message. This is programmable per mailbox and may apply to a group mailbox or an individual mailbox.
CALL SCREENING
CADENCE can be programmed to ask the caller to speak his/her name and then
play the name to the requested destination before the call is released. The destination has a choice of accepting or rejecting the call. Rejected calls go to another
programmable destination, station, station group or any voice mailbox. This feature is not available if the station is busy.
DAY TRANSFER ONLY
Calls are only transferred to your station during the day mode, in night mode calls
are sent directly to your voice mailbox.
FOLLOW ME
If the follow me option is set, mailbox owners calls will be transferred to the programmed number. If there is no answer at the number called, the call will go to the
voice mailbox.
3.2.1
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 SEPTEMBER 1998
NOTIFY BEFORE CONNECT
Calls transferred by CADENCE can be announced to the station user before the
call is connected. This is useful when a station has more than one mailbox as the
announcement may include the number dialed by the caller.
SUPERVISED
When a call is transferred to a station CADENCE can monitor its progress, and
when the station answers transfer the call.
DIAL BY NAME
Callers reaching the auto attendant who do not know the extension number they
are looking for can dial the first three letters of the person’s name on the keypad
they will be transferred. This can be set for first name, last name or either.
EXTENSION NAME CONFIRMATION
When incoming callers select a person from the dial by name directory, voice mail
can be programmed to disclose the extension name of the voice mail user or not.
EXTENSION NUMBER CONFIRMATION
When incoming callers select a person from the dial by name directory, voice mail
can be programmed to disclose the extension number of the voice mail user or
not.
GREETINGS BY TRUNK NUMBER
A different welcome message can be programmed for each C.O. line. This can be
useful if you require different departments or companies to share the same CADENCE. Up to 16 individual greetings can be supported. If multiple languages are
used, all trunks must be answered with the same greeting.
OPERATOR TRANSFER
At any time a caller can dial 0 from the auto attendant or voice mail and reach an
operator. The operator can be anyone in the system and can be a different destination for day or night.
PARK AND PAGE
Callers reaching an unavailable party may be given the option of holding while
CADENCE pages the party. The paged party can then simply dial a code from any
station to be connected with the caller. This option is programmable for each mailbox. Each mailbox is associated with a particular internal or external page zone.
This feature cannot be used with answer machine emulation. This feature will only
work for new incoming calls answered by the auto attendant.
SINGLE DIGIT DIALING
Callers can dial extension numbers directly or dial single digits to be routed to
other options, departments, destinations, or other single digit menus for multilevel
call routing.
3.2.2
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 JULY 1999
3.3 VOICE MAIL FEATURES
ANSWER MACHINE EMULATION
AUDIOTEXT
AUTO FORWARD
AUTOMATIC CONVERSATION RECORD
AUTOMATIC GREETING CHANGE
AUTOMATIC LOG IN TO MAILBOX
CALL FORWARD TO VOICE MAIL
CALL RECORD
CALLER RE ROUTE
DATE AND TIME STAMP
DIRECT MESSAGING
GROUP MAILBOXES
BROADCAST GROUP
DISPATCH GROUP
RETRIEVAL GROUP
INDIVIDUAL MAILBOX GREETINGS
INDIVIDUAL PASSWORD SECURITY
MESSAGE COUNTER
MESSAGE HANDLING
CALL RETURN
DELETE
DELIVERY CONFIRMATION
FAST FORWARD
FORWARD
MESSAGE SKIP
PAUSE
REPLAY
REPLY
REWIND
SEND
TIME AND DATE
UNDELETE
VOLUME CONTROL
MESSAGE LENGTH
MESSAGE NOTIFICATION
BEEPER NOTIFICATION
CASCADE NOTIFICATION
MESSAGE WAITING LIGHT
OUTBOUND MESSAGE NOTIFICATION
URGENT MESSAGE NOTIFICATION
MESSAGE PURGING
MESSAGE SENDING
APPEND TO MESSAGE
FUTURE DELIVERY
PRIVATE MESSAGES
URGENT MESSAGES
ORDER OF MESSAGE PLAY (LIFO, FIFO)
PERSONAL OPERATOR
QUESTION AND ANSWER BOX
SELF MEMO
WAKE UP
ANSWER MACHINE EMULATION
This feature allows mailbox owners to monitor callers leaving messages in their
mailbox and decide whether to take a call or let the caller finish leaving a message. This feature functions in a similar manner to screening calls on a home answer machine. This feature is not available if a station is busy and cannot be used
with the access to paging feature (page always). This uses the DCS conference
feature. The number of people that can use this simultaneously are limited by the
number of available conference circuits in the DCS system.
AUDIOTEXT
Mailboxes can be configured to provide recorded information useful for frequently
requested information, for example, “…to hear about our special of the month,
press 1” or “…for directions to our office press 2”. This saves time for both the
caller and the employee.
AUTO FORWARD
Messages from each mailbox can be programmed to automatically forward to another mailbox after a programmable number of days.
AUTOMATIC CONVERSATION RECORD
Like the CALL RECORD feature this will record conversations in a mailbox but in
this case a station is assigned this feature and will record ALL conversations. Any
3.3.1
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 JULY 1999
stations mailbox can be selected as the destination for recordings and the system
can be configured to record only incoming calls, only outgoing calls or all calls (in
and out). Each station assigned this feature must have a dedicated CADENCE
channel. A warning may be played to the caller that the conversation will be recorded and additionally a ‘beep’ may be played intermittently to the caller. This uses
the DCS conference feature. The number of people that can use this simultaneously
are limited by the number of available conference circuits in the DCS system.
WARNING: Before using this feature make sure that you are not violating any state
or federal laws. Some states require that the recorded party be notified. STA is not
responsible for any illegal use of this feature.
AUTOMATIC GREETING CHANGE
CADENCE can be assigned to automatically change the system and/or each mailbox greeting when the system changes from day to night service.
AUTOMATIC LOG IN TO MAILBOX
Internal CADENCE users can log into their mailboxes by pressing one key when
calling from a DCS keyset. When CADENCE answers, it knows the station number
calling and prompts the caller for a password. This simplifies the log in procedure
and saves time.
CALL FORWARD TO VOICE MAIL
DCS stations can be call forwarded to the CADENCE. CALL FORWARD ALL, CALL
FORWARD BUSY and CALL FORWARD NO ANSWER are all supported.
CALL RECORD
Like the Automatic Conversation Record feature this will record conversations in a
mailbox but in this case, each station that is allowed this feature can turned on and
off at will. Any mailbox can be programmed as a recording mailbox. The conversation recording can be paused for real time editing. A keyset user must have a call
record button to use this feature. Call record cannot be used in conjunction with
barge in. Only one party in an intercom call can use this feature. This feature takes
up one channel in a conference. A beep may be played intermittently while a call is
being recorded. This uses the DCS conference feature. The number of people that
can use this simultaneously are limited by the number of available conference
circuits in the DCS system.
WARNING: Before using this feature make sure that you are not violating any state
or federal laws. Some states require that the recorded party be notified. STA is not
responsible for any illegal use of this feature.
CALLER RE ROUTE
When an extension number is busy, not available, or its owner rejected the call
using call screening, the caller may be automatically rerouted to another destination. Possible destinations are the voice mail, another extension, or the operator.
This feature is available with supervised transfers only.
3.3.2
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 JULY 1999
DATE AND TIME STAMP
Each message that arrives at a mailbox has an associated date and time stamp for
the time it was left. This date and time information can play automatically with each
message or can play only on request. When a message is moved to another mailbox a new date and time stamp is created.
DIRECT MESSAGING
It’s never been easier to leave a message. Simply dial # plus an extension number to leave a message directly in another mailbox without ringing that station.
GROUP MAILBOXES
Group mailboxes are used to send a voice mail message or a fax to a list of other
mailboxes. Up to 40 mailboxes may be defined in a group. Three types groups are
available:
BROADCAST GROUP
This type of group is used when all the group members must hear a message. The
message is sent to all members of the group. Each member of the group can retrieve and listen to the message.
DISPATCH GROUP
This type of group is used when any one member of the group can hear a message. The message is sent to all members of the group. When any member of the
group retrieves and listens to the message it is deleted from all the other mailboxes.
RETRIEVAL GROUP
Allows a user to access the group mailbox and listen to all the messages for all the
group members.
INDIVIDUAL MAILBOX GREETINGS
You can program your own personal greeting and change it as often as you like.
There are up to 9 different greetings available. The mailbox can be setup to automatically select a greeting to play according to the current mode of operation (day,
night, or special) and call status (busy or no answer).
INDIVIDUAL PASSWORD SECURITY
Each mailbox has its own secure password. This can be up to 8 digits. Your messages are always remained private because a password is required to retrieve
them.
MESSAGE COUNTER
Upon access of a mailbox you are told the number of new and old messages.
3.3.3
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 JULY 1999
MESSAGE HANDLING
Having received a message in a mailbox, the mailbox owner has several ways of
handling the message or fax.
CALL RETURN
Pressing one key will call back the phone number of the person who left you the
message.
DELETE
Deletes a message. Deleted messages may be recovered (undeleted) within the
same business day.
DELIVERY CONFIRMATION
When you send someone a message and use delivery confirmation, you are informed when the message is listened to.
FAST FORWARD
Moves 10 seconds forward in the message. This duration is programmable.
FORWARD
Messages may be forwarded to another mailbox. If forwarded a copy will remain
in your mailbox.
MESSAGE SKIP
After hearing the beginning of a message you may skip to the next message.
Because it is not necessary to hear each message in its entirety, it is easy to search
for a specific recording.
PAUSE
Pauses message playback. For 15 seconds or until pause is pressed again.
REPLAY
Replays the current message again from the beginning.
REPLY
Replies to a message. The reply is placed in the original sender’s mailbox.
REWIND
Rewinds the message 10 seconds. This duration is programmable.
SEND
This allows you to send the message to someone else, no copy will remain in your
own mailbox.
TIME AND DATE
Plays the date and time when the message was left.
UNDELETE
Undeletes previously deleted messages. Messages may be undeleted during the
same day that they are deleted.
3.3.4
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 JULY 1999
VOLUME CONTROL
While the user is listening to messages, the playback volume can be adjusted up
or down for comfort.
MESSAGE LENGTH
Allows a message to be as long as necessary. Message length can be set for both
regular messages and call recordings. Each mailbox has its own programmable
values for this option.
MESSAGE NOTIFICATION
The message notification lets the voice mailbox owner designate how often and
what type of notification to receive, if there is a new message in his mailbox.
BEEPER NOTIFICATION
When the first new message is received in your mailbox, the system can be programmed to alert you via your personal pager. Both tone and digital pagers are
supported. Options for each mailbox include number of times to page and duration
between pages.
CASCADE NOTIFICATION
Several levels of pager notification are possible. If the first number called provides
no response, the next pager number is also tried. Up to 15 pagers can be programmed each with their own repeat and delay options.
MESSAGE WAITING LIGHT
The CADENCE system will turn your keyset message waiting indication on or off,
according to the status of your messages. The message light and keyset display
information is refreshed every time the status of your mailbox changes.
OUTBOUND MESSAGE NOTIFICATION
When a new message is received in your mailbox, the system can be programmed
to alert you at a programmed phone number. This number is programmed by the
mailbox owner. When called you are prompted to enter a password to receive new
messages.
URGENT MESSAGE NOTIFICATION
If your personal mailbox options allow urgent messages to be left, you will be
notified ONLY if someone leaves you an URGENT message.
MESSAGE PURGING
If people do not delete old messages there is a possibility that the disk drive may
become full. CADENCE has automatic routines that will remove old messages if
the disk becomes full. Messages are purged (deleted) after a programmable number of days, but only if the disk drive is more than a programmable percentage full.
Any mailbox can be made exempt from this automatic purge.
3.3.5
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 JULY 1999
MESSAGE SENDING
When sending (or forwarding and copying) the following options are available:
APPEND TO MESSAGE
When you compose, forward or copy a message to another mailbox or group you
can add your own additional comments to it.
FUTURE DELIVERY
When sending or forwarding messages, mailbox owners have an option of future
message delivery. A time and date can be specified and the message will be
delivered automatically.
PRIVATE MESSAGES
When leaving a message you can mark it as private. Private messages cannot be
sent or forwarded to another mailbox.
URGENT MESSAGES
Callers may mark a message as urgent, these messages are given a higher priority by the mailbox message notification system and will be played first during messages retrieval.
ORDER OF MESSAGE PLAY (LIFO, FIFO)
Each mailbox has the option of playing messages, oldest first or newest first. A
separate setting is available for both new messages and saved messages.
PERSONAL OPERATOR
Individual operator can be assigned to each mailbox. When a caller dials 0 during
or after hearing the mailbox personal greeting of the mailbox, he or she will be
transferred to the mailbox (station) assigned as the operator for the original mailbox. If no per-mailbox operator is assigned, the caller is transferred to the systemwide operator.
QUESTION AND ANSWER BOX
A mailbox can be set up to conduct a survey. Multiple questions can be asked to
the caller and as the caller responds to each one, the results are then collated and
placed in a designated mailbox for easy retrieval.
SELF MEMO
Simply press ## and leave a message in your own mailbox as a reminder.
WAKE UP
This feature allows mailbox owners to program wake up or reminder calls, for a
specific time. Up to three wake up calls, each with a different number can be made
from each mailbox.
3.3.6
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 SEPTEMBER 1998
3.4 ADMINISTRATION FEATURES
ACTIVITY LOGGING
ADMINISTRATION MAILBOX
AUTOMATIC MAINTENANCE UTILITY
AUTOMATIC SETUP
DATABASE BACKUP
DISK ALARM
EASY MAILBOX DUPLICATION
MAILBOX PROGRAMMING
MULTILEVEL SECURITY CODE CONTROL
ON LINE ADMINISTRATION
PRE PROGRAMMED DEFAULT SETTINGS
PROGRAMMABLE MBX # LENGTH
PROGRAMMING
REAL TIME DISPLAY OF SYSTEM ACTIVITY
SYSTEM REPORTS
ACTIVITY LOGGING
Voice mail logs all of its activities to provide a detailed information about such
events as messages left, beeper notification attempts and audiotext mailbox access. The log file has a text comma delimited format (CSV), so customers may use
any report generating software that is capable of importing data in this format (e.g.
Microsoft Access).
ADMINISTRATOR MAILBOX
Used for ongoing system administration. It allows access to advanced programming features.
AUTOMATIC MAINTENANCE UTILITY
DTMF
PC PROGRAMMING
Maintenance and integrity checks are periodically performed to ensure file structures and unfragmented disks.
AUTOMATIC SETUP
An automatic set up sequence takes place when CADENCE is initialized. Information is exchanged to set the CADENCE date and time and create mailboxes according to the system extension numbers.
DATABASE BACK UP
Any information on the disk drive can be backed up for emergency situations, even
messages and prompts can be saved.
DISK ALARM
As the hard disk reaches capacity, an alarm is generated at a designated keyset to
inform the system administrator. The percentage full and alarm destination are
programmable.
EASY MAILBOX DUPLICATION
After creating one mailbox with a certain set of options and attributes it can be
easily duplicated. For example mailbox 225 can be duplicated as all mailboxes
from 250 to 290. All mailboxes attributes are duplicated except the extension number.
3.4.1
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 SEPTEMBER 1998
MAILBOX PROGRAMMING
Allows or limits the available system features for each mailbox.
MULTI LEVEL SECURITY CODE CONTROL
A multilevel security system allows up to three different people access to different
programming options.
ON LINE ADMINISTRATION
Almost all the system administration can be performed while the system is up and
running. This represents a tremendous advantage to a busy company.
PRE PROGRAMMED DEFAULT SETTINGS
All of the programming options in CADENCE come with a default value. This means
CADENCE works right out of the box and there is less programming for the technician.
PROGRAMMABLE MBX # LENGTH
Mailboxes can be two or three digits in length.
PROGRAMMING
Administration is accomplished in either of two ways:
DTMF
Voice prompted programming using any tone telephone (on site or remote). Dial
into CADENCE, enter a password and follow the instructions as you are guided
through each step in plain English. There are no special commands or programming.
PC PROGRAMMING
A PC or laptop may be connected to the CADENCE card to provide full screen
administration, or connect through a modem and program remotely.
REAL TIME DISPLAY OF SYSTEM ACTIVITY
If a PC is connected to CADENCE, it can display a log of system activity. This log is
a useful troubleshooting tool, and can also be saved to the CADENCE hard drive.
SYSTEM REPORTS
Several system reports are available at a connected PC. Alternatively a data file
can be exported and manipulated by a third party program to produce customer
reports.
3.4.2
CADENCE GENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3 JULY 1999
3.5 FAX FEATURES
BROADCAST FAX
COVER DOCUMENT
FAX ID
FAX MAIL
FAX ON DEMAND
FAX ONLY MAILBOX
FAX TONE RECOGNITION
BROADCAST FAX
A fax can be broadcasted to a group of fax mailboxes for easy distribution, or a list
of up to ten external fax machines.
COVER DOCUMENT
An optional cover document can be added to all faxes sent from the CADENCE fax
on demand system.
FAX I.D.
An unique ID or name can be programmed into CADENCE to identify the faxes
sent from CADENCE. The ID will appear at the top of any faxes sent.
FAX MAIL
FAX AND VOICE MAILBOX
INTERNATIONAL DIALING BLOCK
OPTIONAL COVER PAGE
SAME CALL AND FAX BACK TRANSMISSIONS
SET NUMBER OF DOCUMENTS PER CALL
TIME AND DATE STAMP
VOICE COMMENTS
Any mailbox within CADENCE can also accommodate faxes. This allows each
mailbox owner the advantages of having their own private fax mailboxes. Callers
do not have to wait for a fax machine in the company to become free, they can send
a private fax directly to a fax mailbox. Mailbox owners who receive faxes can redirect the fax to any fax machine so that it can be read.
FAX ON DEMAND
Callers may access CADENCE and request information, which will then be automatically faxed to them. Up to 999 documents can be stored in CADENCE. The
documents are retrieved through a menu system allowing the caller to make single
digit selections. The documents can be sent on the same call or if allowed in CADENCE programming as a call back to a fax machine specified by the caller.
FAX ONLY MAILBOX
Mailboxes can be defined as fax only. No voice mail message can be left at these
mailboxes.
FAX TONE RECOGNITION
If CADENCE receives a call and detects a fax tone, it will automatically switch the
call to a fax extension. If the fax is busy, CADENCE can store the fax in a fax mailbox.
3.5.1
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