Samsung C27JG52QQ, C27JG54QQ, C27JG56QQ, C32JG50QQ, C32JG52QQ User Guide

USER MANUAL

Gaming Monitor

C*JG5*

The color and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

© Samsung Electronics

Samsung Electronics owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.

Trademarks other than that of Samsung Electronics are owned by their respective owners.

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual
has not been read).

(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not
been read).

You will be informed of the administration fee amount before a technician visits.

Table of contents

Before Using the Product

Securing the Installation Space 4

Precautions for storage 4

Safety Precautions 4

Cleaning 5
Electricity and Safety 5
Installation 6
Operation 7

Preparations

Parts 10

Control Panel 10
Function Key Guide 11
Changing Brightness, Contrast and Sharpness

settings 12
Changing the Volume setting 13
Types of Ports 14
Adjusting the Product Tilt 15
Anti-theft Lock 15
Precautions for moving the monitor 16

Installation 17

Attaching the Stand (C27JG50QQ* / C27JG52QQ*
/ C27JG54QQ* / C27JG56QQ* / C32JG50QQ* /
C32JG52QQ* / C32JG54QQ* / C32JG56QQ*) 17

Attaching the Stand (C32JG51FD* / C32JG53FD*) 18
Removing the Stand (C27JG50QQ* / C27JG52QQ*

/ C27JG54QQ* / C27JG56QQ* / C32JG50QQ* /
C32JG52QQ* / C32JG54QQ* / C32JG56QQ*) 19

Removing the Stand (C32JG51FD* / C32JG53FD*)
Installing a Wall-mount Kit or Desktop Stand 21

20

Connecting and Using a Source Device

Pre-connection Checkpoints 23

Connecting and Using a PC 23

Connection Using the HDMI Cable 23
Connection Using an HDMI-DVI Cable 23
Connection Using an DP Cable 24
Connecting to Headphones 24
Connecting the Power (C27JG50QQ* / C27JG52QQ*

/ C27JG54QQ* / C27JG56QQ* / C32JG50QQ* /
C32JG52QQ* / C32JG54QQ* / C32JG56QQ*) 25

Connecting the Power (C32JG51FD* /
C32JG53FD*) 25

Tidying Up the Connected Cables (C27JG50QQ*
/ C27JG52QQ* / C27JG54QQ* / C27JG56QQ* /
C32JG50QQ* / C32JG52QQ* / C32JG54QQ* /
C32JG56QQ*) 26

Tidying Up the Connected Cables (C32JG51FD* /
C32JG53FD*) 26

Correct posture to use the product 27

Driver Installation 27

Setting Optimum Resolution 27

Game

Picture Mode 28

Refresh Rate 29

Black Equalizer 29

Response Time 29

FreeSync (C27JG54QQ* / C27JG56QQ* / C32JG51FD*
/ C32JG53FD* / C32JG54QQ* / C32JG56QQ*) 30

Low Input Lag 31

Screen Size 31

Picture

Picture Mode 33

Brightness 34

Contrast 34

Sharpness 34

Color 34

SAMSUNG MAGIC Upscale 35

HDMI Black Level 35

Eye Saver Mode 35

Screen Adjustment 35

2

Table of contents

OnScreen Display

Language 36

Display Time 36

System

Volume 37

Eco Saving Plus (C27JG50QQ* / C27JG52QQ*
/ C27JG54QQ* / C27JG56QQ* / C32JG50QQ* /
C32JG52QQ* / C32JG54QQ* / C32JG56QQ*) 37

Smart ECO Saving+ (C32JG51FD* / C32JG53FD*) 37

Off Timer 38

PC/AV Mode 38

DisplayPort Ver. 38

Source Detection 38

Key Repeat Time 39

Power LED On 39

Installing the Software

Easy Setting Box 40

Restrictions and Problems with the Installation 40
System Requirements 40

Troubleshooting Guide

Requirements Before Contacting Samsung Customer
Service Center 41

Testing the Product 41
Checking the Resolution and Frequency 41
Check the following. 41

Q & A 43

Specifications

General 44

Standard Signal Mode Table 46

Appendix

Responsibility for the Pay Service (Cost to
Customers) 54

Not a product defect 54
A Product damage caused by customer's fault 54
Others 54

Reset All 39

Information 39

3

Chapter 01

Before Using the Product

Securing the Installation Space

Ensure some space around the product for ventilation. An internal temperature rise may cause fire and
damage the product. Be sure to allow the amount of space as shown below or greater when installing the
product.

―

The exterior may differ depending on the product.

10 cm (3.93 Inches)

10 cm (3.93 Inches)

10 cm
(3.93 Inches)

Precautions for storage

10 cm
(3.93 Inches)

10 cm
(3.93 Inches)

Safety Precautions

Warning

Caution

A serious or fatal injury may result if instructions are not followed.

Personal injury or damage to properties may result if instructions are
not followed.

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.

―

Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service
fee will be charged.)

4

Cleaning

―

Take the following steps when cleaning.

Power off the product and computer.

1

Disconnect the power cord from the product.

2

―

Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.

Wipe the monitor with a clean, soft and dry cloth.

3

‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.

‒ Do not spray water or detergent directly on the product.

Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.

4

Connect the power cord to the product when cleaning is finished.

5

Power on the product and computer.

6

Electricity and Safety

Warning

• Do not use a damaged power cord or plug, or a loose power socket.

• Do not use multiple products with a single power socket.

• Do not touch the power plug with wet hands.

• Insert the power plug all the way in so it is not loose.

• Connect the power plug to a grounded power socket (type 1 insulated devices only).

• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.

• Do not place the power cord or product near heat sources.

• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

• Do not disconnect the power cord while the product is being used.

• Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.

• Keep the power socket where the power cord is connected unobstructed.

‒ The power cord must be disconnected to cut off power to the product when an issue occurs.

• Hold the plug when disconnecting the power cord from the power socket.

5

Installation

Warning

• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.

• Do not install the product in poorly ventilated spaces such as a bookcase or closet.

• Install the product at least 10cm away from the wall to allow ventilation.

• Keep the plastic packaging out of the reach of children.

‒ Children may suffocate.

• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

‒ The product may fall and become damaged and/or cause an injury.

‒ Using the product in an area with excess vibration may damage the product or cause a fire.

• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.

• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

‒ The product lifespan may be reduced or a fire may result.

• Do not install the product within the reach of young children.

‒ The product may fall and injure children.

• Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.

Caution

• Do not drop the product while moving.

• Do not set down the product on its front.

• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.

‒ The product may fall and become damaged and/or cause an injury.

‒ Install the product only on cabinets or shelves of the right size.

• Set down the product gently.

‒ Product failure or personal injury may result.

• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.

‒ Be sure to consult Samsung Customer Service Center if you want to install the product at such a

place.

6

Operation

Warning

• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.

‒ Contact Samsung Customer Service Center for repairs.

• To move the product, first disconnect all the cables from it, including the power cable.

• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Center.

• Do not let children hang from the product or climb on top of it.

‒ Children may become injured or seriously harmed.

• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Center.

‒ Continued use can result in a fire or electric shock.

• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a

serious injury.

• During a lightning or thunderstorm, power off the product and remove the power cable.

• Do not drop objects on the product or apply impact.

• Do not move the product by pulling the power cord or any cable.

• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.

• Do not lift or move the product by pulling the power cord or any cable.

• Do not use or keep combustible spray or an inflammable substance near the product.

• Ensure the vents are not blocked by tablecloths or curtains.

‒ An increased internal temperature may cause a fire.

• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

7

Caution

• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.

‒ Activate power-saving mode or a moving-picture screen saver if you will not be using the product

for an extended period of time.

• Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).

‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

• Use the product at the recommended resolution and frequency.

‒ Your eyesight may deteriorate.

• Do not put AC/DC adapters together.

• Remove the plastic bag from the AC/DC adapter before you use it.

• Do not let water enter the AC/DC adapter device or get the device wet.

‒ An electric shock or fire may result.

‒ Avoid using the product outdoors where it can be exposed to rain or snow.

‒ Be careful not to get the AC/DC adapter wet when you wash the floor.

• Do not put the AC/DC adapter near to any heating apparatus.

‒ Otherwise, a fire may result.

• Keep the AC/DC adapter in a well-ventilated area.

• If you place the AC/DC power adapter so that it is hanging with the cord input facing upwards, water
or other foreign substances could enter the Adapter and cause the Adapter to malfunction.

Make sure to rest the AC/DC power adapter flat on a table or the floor.

• Insert the power plug into the AC/DC adapter until a click sound is heard.

• Do not insert only the power plug into the power outlet.

• Do not use an AC/DC adapter other than the provided one.

‒ It may cause electric shock or fire.

• Do not insert the AC/DC adapter into the power outlet on the ceiling.

‒ It may cause electric shock or fire.

• Rotate the power plug not to exceed the range (0 to 90°) on the AC/DC adapter.

‒ It may cause electric shock or fire.

• Never diassemble the power plug after being assembled. (It cannot be separated after assembly.)

• Never use the provided power plug for other devices.

• When removing the AC/DC adapter from the power outlet, hold the body of AC/DC adapter and pull it
up.

‒ It may cause electric shock or fire.

• Do not drop any objects or apply shock on the AC/DC adapter.

‒ It may cause electric shock or fire.

• Use the AC/DC adapter after removing its plastic cover.

‒ Otherwise, this may result fire.

8

• Do not hold the product upside-down or move it by holding the stand.

‒ The product may fall and become damaged or cause an injury.

• Looking at the screen too close for an extended period of time can deteriorate your eyesight.

• Do not use humidifiers or stoves around the product.

• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.

• Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.

• Store small accessories out of the reach of children.

• Exercise caution when adjusting the product angle.

‒ Your hand or finger may get stuck and injured.

‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.

• Do not place heavy objects on the product.

‒ Product failure or personal injury may result.

• When using headphones or earphones, do not turn the volume too high.

‒ Having the sound too loud may damage your hearing.

9

Chapter 02

Preparations

Parts

Control Panel

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

C27JG50QQ* / C27JG52QQ* /
C27JG54QQ* / C27JG56QQ* /
C32JG50QQ* / C32JG52QQ* /
C32JG54QQ* / C32JG56QQ* C32JG51FD* / C32JG53FD*

JOG Button

DOWN(FRONT)

JOG Button

UP

C27JG50QQ* / C27JG52QQ* /
C27JG54QQ* / C27JG56QQ* /
C32JG50QQ* / C32JG52QQ* /
C32JG54QQ* / C32JG56QQ* C32JG51FD* / C32JG53FD*

Function Key Guide

LEFT

PRESS(ENTER) PRESS(ENTER)

Parts Description

Multi directional button that helps navigate.

―

JOG Button

Power LED

Function Key Guide

JOG button is located in the bottom of the screen center, and has 5 directions as UP/DOWN/LEFT/RIGHT/PRESS(ENTER). (C27JG50QQ* / C27JG52QQ* / C27JG54QQ* / C27JG56QQ* / C32JG50QQ* /
C32JG52QQ* / C32JG54QQ* / C32JG56QQ*)

―

The JOG button is located on the rear left side of the product. The button can be used to move up, down, left or right, or as Enter. (C32JG51FD* / C32JG53FD*)

This LED is power status indicator and works as

• Power On (Power button): Off

• Power saving mode: Blinking

• Power Off (Power button): On

―

The power Indicator operation can be swapped by changing in the menu. (System → Power LED On) Actual models because of functional variation maybe haven’t this function.

Press the JOG button when the screen is turned on. The Function Key Guide will appear. To access the onscreen menu when the guide is displayed, press the corresponding direction button
again.

―

Function Key Guide may vary depending on the function or product model. Please refer to the actual product.

UP(REAR)

RIGHT

DOWN

RIGHT LEFT

Power LED

Return

10

Function Key Guide

―

To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You
can exit by pressing the JOG button again.

UP/DOWN/LEFT/RIGHT: Move to the item you want. The
description for each item will appear when the focus changes.

PRESS(ENTER): The selected item will be applied.

Return

Icons Description

Menu

Source

Eye Saver Mode

Selects
The OSD (On Screen Display) of your Monitor’s feature appears.

Selects
Function Key Guide screen. A message will appear on the top left corner

of the screen if the input signal has been changed.

Selects
Press to enable or disable Eye Saver Mode.

The items below are not available if the Eye Saver Mode function is
enable.

• Game → Picture Mode, Black Equalizer

• Picture → Picture Mode, Brightness, Color

• System → Eco Saving Plus (C27JG50QQ* / C27JG52QQ* / C27JG54QQ*
/ C27JG56QQ* / C32JG50QQ* / C32JG52QQ* / C32JG54QQ* /
C32JG56QQ*), Smart ECO Saving+ (C32JG51FD* / C32JG53FD*)

by moving the JOG button in the function key guide screen.

to change the input signal by moving the JOG button in the

by moving the JOG button in the function key guide screen.

Power Off

―

Actual models because of functional variation, Function key guide options will be different.

Selects
function key guide screen.

to turn the Monitor off by moving the JOG button in the

11

When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control
source and power could be used as below.

JOG Button Power saving/Non-signal mode

UP Source Change

DOWN

PRESS(ENTER) for 2 seconds Power Off

Changing Brightness, Contrast and Sharpness settings

You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu
is displayed.

Sharpness

Brightness

100

When the monitor displays the Main menu the JOG Button could be used as below.

JOG Button Action

UP/DOWN Move the option

Exit the Main menu.

LEFT

RIGHT

PRESS(ENTER)

Close Sublist without saving value.

Value decreases in the slider.

Move to next depth.

Value increases in the slider.

Move to next depth.

Save the value and close Sublist.

Contrast

―

The displayed image may differ depending on the model.

Brightness

―

This menu is not available when Eco Saving Plus is enabled.

―

This menu is not available when Eye Saver Mode is enabled.

―

This menu is not available when Picture Mode is set to Dynamic Contrast mode.

Contrast

―

This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.

Sharpness

―

This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.

12

Changing the Volume setting

You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.

Volume

―

The displayed image may differ depending on the model.

―

If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the
sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input
device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the
product.

―

What is Auto Mute?
The function mutes the audio to improve sound effect when there is sound noise or when the input signal

is weak, usually due to a problem with the volume of an input device.

―

To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus
down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

50

Mute

13

HDMI IN 1 HDMI IN 2

DP IN

Types of Ports

―

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.

C27JG50QQ* / C27JG52QQ* / C27JG54QQ* /
C27JG56QQ* / C32JG50QQ* / C32JG52QQ* /
C32JG54QQ* / C32JG56QQ*

Port Description

Connects to a source device using an HDMI cable or HDMI-DVI cable.

―

HDMI1 support 2560 x 1440 @ 60 Hz (C27JG50QQ* / C27JG52QQ* / C27JG54QQ* / C27JG56QQ* / C32JG50QQ* / C32JG52QQ* / C32JG54QQ* / C32JG56QQ*)

―

HDMI1 support 1920 x 1080 @ 60 Hz / 100 Hz / 120 Hz (C32JG51FD* / C32JG53FD*)

―

HDMI2 support 2560 x 1440 @ 60 Hz / 100 Hz / 120 Hz / 144 Hz (C27JG50QQ* / C27JG52QQ* / C27JG54QQ* / C27JG56QQ* / C32JG50QQ* / C32JG52QQ* / C32JG54QQ* /

C32JG56QQ*)

―

HDMI2 support 1920 x 1080 @ 60 Hz / 100 Hz / 120 Hz / 144 Hz (C32JG51FD* / C32JG53FD*)

C32JG51FD* / C32JG53FD*

HDMI IN 1 HDMI IN 2 DP IN DC 19V

DC 19V

Connects to a PC using a DP cable.

Connect to an audio output device such as headphones.

―

The sound could only be heard when using the HDMI to HDMI cable or DP cable.

Connects to the AC/DC adapter.

14

Adjusting the Product Tilt

Anti-theft Lock

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.

-1.5° (±1°) ~ 15° (±2°)

• The monitor tilt can be adjusted.

• Hold the lower part of the product and adjust the tilt carefully.

―

An anti-theft lock allows you to use the product securely even in public places.

―

The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided
with your anti-theft locking device for details.

To lock an anti-theft locking device:

C27JG50QQ* / C27JG52QQ* / C27JG54QQ* /
C27JG56QQ* / C32JG50QQ* / C32JG52QQ* /
C32JG54QQ* / C32JG56QQ* C32JG51FD* / C32JG53FD*

Fix the cable of your anti-theft locking device to a heavy object such as a desk.

1

Put one end of the cable through the loop on the other end.

2

Insert the locking device into the anti-theft lock slot at the back of the product.

3

Lock the locking device.

4

‒ An anti-theft locking device can be purchased separately.

‒ Refer to the user guide provided with your anti-theft locking device for details.

‒ Anti-theft locking devices can be purchased at electronics retailers or online.

15

Precautions for moving the monitor

• Do not directly apply pressure on the screen.

• Do not hold the screen when moving the
monitor.

• Hold the lower corners or edges of the monitor
when moving it.

• Do not hold the product upside down only by
the stand.

16

Installation

Attaching the Stand (C27JG50QQ* / C27JG52QQ* / C27JG54QQ* / C27JG56QQ* / C32JG50QQ* / C32JG52QQ* /
C32JG54QQ* / C32JG56QQ*)

―

Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.

: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.

1

Insert the stand neck into the stand base in the
direction shown in the figure.

Check that the stand neck is firmly connected.

2

Tightly fasten the connecting screw at the bottom
of the stand base.

3 4

Place the protective Styrofoam (cushion) included
in the package on the floor and place the product
facing down on the Styrofoam, as shown in the
image. If Styrofoam is unavailable, use a thick
sitting mat. Hold the back of the monitor as shown
in the figure. Push the assembled stand into the
main body in the direction of the arrow as shown
in the figure.

Connect the power supply and the data cable as
shown in the figure.

Caution

Do not hold the product upside down only by the
stand.

Caution

Do not press down on the monitor. There is a risk
of damaging the monitor.

17