This User’s Guide introduces you to your wireless service and
all the features of your new phone. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Your Phone
⽧ Section 3: Service Features
⽧ Section 4: Safety and Warranty Information
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your new phone and service. The Table of Contents and Index
will also help you quickly locate specific information.
You'll get the most out of your phone if you read each section.
However, if you'd like to get right to a specific feature, simply
locate that section in the Table of Contents and go directly to
that page. Follow the instructions in that section, and you'll
be ready to use your phone in no time.
Note:
Because of updates in phone software, this printed
guide may not be the most current version for your
phone. Visit www.stimobile.com to access the most
recent version of the phone guide.
i
ii
Getting Started
Section 1
2
Section 1A
Setting Up Service
In This Section
⽧ Getting Started
⽧ Setting Up Your Voicemail
⽧ Getting Help
Setting up service on your new Samsung A820 is quick and
easy. This section walks you through the necessary steps to
set up and unlock your phone and set up your voicemail.
Setting Up Service
Section 1A: Setting Up Service3
Getting Started
Unlocking Your Phone
To unlock your phone, follow these easy steps:
1. Press and hold for a few seconds to turn the phone on.
2. Press Unlock ().
To select a softkey, press the softkey button directly below the
Note:
softkey text that appears at the bottom left and bottom right
of your phone’s display screen. Softkey actions change
according to the screen you’re viewing and will not appear if
there is no corresponding action available.
3. Enter your four-digit lock code. (For security purposes,
the code is not visible as you type.)
If you can’t recall your lock code, try using the last four digits
Tip:
of your wireless phone number or try 0000. If neither of these
works, contact STi Mobile at 1-800-784-3277.
4Section 1A: Setting Up Service
Setting Up Your Voicemail
All unanswered calls to your phone are automatically
transferred to your voicemail, even if your phone is in use or
turned off. Therefore, you will want to set up your voicemail
and personal greeting as soon as your phone is activated.
To set up your voicemail:
1. From standby mode, press and hold .
2. Follow the system prompts to:
䡲 Create your pass code
䡲 Record your name announcement
䡲 Record your greeting
䡲 Choose whether or not to activate One-Touch
Message Access (a feature that lets you access
messages simply by pressing and holding ,
bypassing the need for you to enter your pass code)
For more information about using your voicemail, see “Using
Voicemail” on page 168.
Voicemail Password
You’ll create your voicemail password (or pass code) when
you set up your voicemail. For more information or to
change your voicemail password, please contact STi Mobile
at 1-800-784-3277.
Setting Up Service
Section 1A: Setting Up Service5
Getting Help
Directory Assistance
You have access to a variety of services and information
through Directory Assistance, including residential, business,
and government listings; assistance with local or longdistance calls; movie listings; and hotel, restaurant,
shopping, and major local event information. There may be a
per-call charge, and you may be billed for airtime. Contact
STi Mobile at 1-800-784-3277 for more information.
To call Directory Assistance:
䊳 Press .
Operator Services
Operator Services provides assistance when placing collect
calls or when placing calls billed to a local telephone calling
card or third party.
To access Operator Services:
䊳 Press .
6Section 1A: Setting Up Service
Your Phone
Section 2
8
Section 2A
Your Phone: The Basics
In This Section
⽧ Front View of Your Phone
⽧ Viewing the Display Screen
⽧ Features of Your Wireless Phone
⽧ Turning Your Phone On and Off
⽧ Using Your Phone’s Battery and Charger
⽧ Displaying Your Phone Number
⽧ Making and Answering Calls
⽧ Entering Text
Your phone is packed with features that simplify your life and
expand your ability to stay connected to the people and
information that are important to you. This section will guide
you through the basic functions and calling features of your
phone.
Phone Basics
Section 2A: Your Phone - The Basics9
Front View of Your Phone
1. Speaker
2. Display Screen
3. Headset Jack
4. OK/Menu Key
5. Left Softkey
6. Press & Talk Key
7. TALK Key
8. Volume Key
9. Voicemail Key
10. Numeric Keypad
11. Shift/Asterisk Key
12. Power Interface
Connector
13. Accessory Interface
Connector
21. Speaker Key
20. Right Softkey
19. Navigation Key
18. END Key
17. BACK Key
16. Space/Pound Key
15. Plus Code
Dialing Key
14. Microphone
10Section 2A: Your Phone - The Basics
Key Functions
1. Speaker: The speaker allows you to hear the other caller
and the different ring tones and sounds offered by your
phone.
2. Display Screen: This screen displays all the information
needed to operate your phone.
3. Headset Jack: Allows you to plug in an optional headset
for convenient, hands-free conversations.
4. OK/Menu Key: Press () to access the menu screen. It
also allows you to accept choices when navigating
through a menu.
5. Left Softkey: This key is used to navigate through menus
and applications by selecting the choice available in the
Left Softkey Option on your display screen.
(See “Making and Receiving a Press & Talk Call” on
page 144.)
7. TAL K Key : Allows you to place or receive a call. In standby
mode, press the key once to access the Recent call log. If
you press and hold the key down, you will initiate the
Voice Recognition feature.
8. Vol ume Key: Allows you to adjust the ringer volume in
standby mode (with the flip open) or adjust the voice
volume during a call. The volume key can also be used to
scroll up or down to navigate through the different
menu options. To mute the ringer during an incoming
call, press the volume key up or down.
9. Voicemail Key: Press and hold to automatically dial your
voicemail.
10. Numeric Keypad: Use these keys to enter numbers,
letters, and characters.
Phone Basics
Section 2A: Your Phone - The Basics11
11. Shift/Asterisk Key: Enters the asterisk [*] character for
calling features. In text entry mode, press to change the
capitalization mode.
12. Power Interface Connector: This connector is used to plug
in the charging accessories.
13. Accessory Interface Connector: This connector is used to
connect any available accessory cables to your phone.
14. Microphone: The microphone allows the other caller to
hear you clearly when you are speaking to them.
15. Plus Code Dialing Key: Automatically dials the
international access code for the country in which you
are located (for instance, 011 for international calls
placed from the United States).
16. Space/Pound Key: Enters the pound [#] character for
calling features. In text entry mode, press to enter a
space.
17. BACK Key: Deletes characters from the display when you
are in text entry mode. When in a menu, press to return
to the previous menu. This key also allows you to return
to the previous screen in a data services session.
18. END Key: Ends a call. Press and hold this key for a few
seconds to turn your phone on or off. While in the main
menu, it returns the phone to standby mode and
cancels your input. When you receive an incoming call,
press to enter silent mode and mute the ringer.
19. Navigation Key: This key allows you to scroll through the
phone menu options and provides a shortcut to phone
functions from standby mode.
20. Right Softkey: This key is used to navigate through
menus and applications by selecting the choice
available in the Right Softkey Option on your display
screen.
12Section 2A: Your Phone - The Basics
21. Speaker Key: In stand-by mode, press and hold to launch
voice recognition. Press once to display the recent call
log. If the flip is closed, press and hold the Press & Talk
key to disable/enable the key guard. While on a call,
press to turn speakerphone on or off.
Viewing the Display Screen
Your phone’s display screen provides a wealth of information
about your phone’s status and options. This list identifies the
symbols you’ll see on your phone’s display screen:
To view a list of your phone’s icons and descriptions, from the
Tip:
main menu select Settings > Phone Info > Icon Glossary.
displays your current signal strength. The more
lines you have, the stronger your signal.
means your phone cannot find a signal.
tells you a call is in progress.
indicates Press & Talk is being used.
indicates Press & Talk is disabled.
indicates Press & Talk/Speaker On is enabled.
indicates that you have voicemail, text,
numeric pages, picture messages, or Web alert
messages waiting. Press briefly to see a list of
pending messages or press and hold to dial
your voicemail box.
indicates that there is an unread message in
your inbox.
Phone Basics
Section 2A: Your Phone - The Basics13
indicates that the text message has been read.
indicates that there is an unread urgent message in
your inbox.
indicates that you have read the urgent message.
indicates that you have new voicemail.
indicates that you have a new text message.
indicates that there is an unread URL message in
your inbox.
indicates that the URL message has been read.
indicates that there is an unread urgent URL
message in your inbox.
indicates that you have read the urgent URL
message.
indicates that the message was sent.
indicates that the message failed to send.
indicates that you have a pending message.
indicates that the message is a draft.
indicates that your data connection is active.
indicates that your data connection is dormant or
inactive.
indicates that you are receiving information.
indicates that you are sending information.
14Section 2A: Your Phone - The Basics
indicates that your phone is in vibrate only mode.
indicates that your phone is in ringer+vibrate mode.
indicates that the ringer is set at a level between
1-8 or that 1-Beep is selected.
indicates that the ringer is turned off.
shows your current battery charge strength.
(Icon shown fully charged in idle mode and
completely empty.)
indicates that position location is active.
indicates that position location is inactive.
indicates that the TTY option is on.
indicates that your phone is roaming.
indicates that your message is locked.
indicates that your phone is in Web security mode.
indicates that an alarm is set on your phone.
Phone Basics
Section 2A: Your Phone - The Basics15
Features of Your Wireless Phone
Congratulations on the purchase of your phone. The
Samsung A820 is lightweight, easy-to-use, and reliable, and it
also offers many significant features and service options. The
following list previews some of those features and provides
page numbers where you can find out more:
䢇 Dualband/Tri-Mode capability allows you to make and
receive calls while on the network available to you and to
roam on other 1900 and 800 MHz digital networks where
roaming agreements have been implemented (page 73).
communication between two or more Press & Talk users
(up to six on a group call) (page 142).
䢇 Missed events are displayed on-screen in standby mode
(page 184).
䢇 Data Services provide access to the wireless Internet in
digital mode (page 185).
䢇 Mail (page 193)and Text Messaging (page 177) provide
quick and convenient messaging capabilities.
䢇 Games, ringers, screen savers, and other applications can
be downloaded to make your phone as unique as you are
(page 196, additional charges may apply.)
䢇 The contact list allows you to store up to 300 phone
numbers or email addresses (page 103).
䢇 The built-in Scheduler offers several personal information
management features to help you manage your busy
lifestyle (page 115).
䢇 Your phone is equipped with a Location feature for use in
connection with location-based services that may be
available in the future (page 52).
䢇 Features a large color screen.
16Section 2A: Your Phone - The Basics
䢇 Speed dial lets you dial phone numbers with one or two
key presses (page 32).
Turning Your Phone On and Off
Turning Your Phone On
To turn yo ur ph on e o n:
䊳 Flip the phone open, then press and release .
Once your phone is on, it may display “Looking for Service,”
which indicates that your phone is searching for a signal.
When your phone finds a signal, it automatically enters
standby mode – the phone’s idle state. At this point, you are
ready to begin making and receiving calls.
If your phone is unable to find a signal after 15 minutes of
searching, a Power Save feature is automatically activated.
When a signal is found, your phone automatically returns to
standby mode.
In Power Save mode, your phone periodically searches for a
signal without your intervention. You can also initiate a search
for service by pressing any key (when your phone is turned on).
The Power Save feature helps to conserve your battery power
Note:
when you are in an area where there is no signal.
Turning Your Phone Off
To turn yo ur ph on e o ff :
Phone Basics
䊳 Press and hold until you see the powering off
animation on the display screen.
Your screen remains blank while your phone is off (unless the
battery is charging).
Section 2A: Your Phone - The Basics17
Using Your Phone’s Battery and Charger
Battery Capacity
Your phone is equipped with a Lithium Ion (Li-Ion) battery.
The standard battery provides up to 3.0 hours of continuous
digital talk time and the extended battery provides up to 4.1
hours of continuous digital talk time.
When the battery reaches 5% of its capacity, the battery icon
blinks. When there are approximately two minutes of talk
time left, the phone sounds an audible alert and then powers
down.
Long backlight settings, searching for service, vibrate mode,
Note:
and browser use affect the battery talk and standby times.
Be sure to watch your phone’s battery level indicator and
Tip:
charge the battery before it runs out of power.
Installing the Battery
To install the Li-Ion battery:
1. To install, insert the battery into the bottom of the
phone at a 45-degree angle, making sure to line up the
tabs.
2. Gently press down the top of the battery until it snaps
into place.
18Section 2A: Your Phone - The Basics
Removing the Battery
To remove your battery:
1. Make sure the power is off so that you don’t lose any
stored numbers or messages.
2. Push the release button up located at the top of the
battery.
3. Pull the battery away and remove from the phone at a
45-degree angle.
Charging the Battery
Your phone’s Li-Ion battery is rechargeable and should be
charged as soon as possible so you can begin using your
phone.
Keeping track of your battery’s charge is important. If your
battery level becomes too low, your phone automatically
turns off and you will lose all the information you were just
working on. For a quick check of your phone’s battery level,
glance at the battery charge indicator located in the upperright corner of your phone’s display screen. If the battery
charge is getting too low, the battery icon blinks and the
phone sounds a warning tone.
Always use an authorized battery charger, travel charger, or
vehicle power adapter to charge your battery.
Phone Basics
War nin g!
Section 2A: Your Phone - The Basics19
Using the wrong battery charger could cause damage to
your phone and void the warranty.
Using the Charger
To use the travel charger provided with your phone:
䊳 Plug the round end of the AC adapter into the phone’s
power interface connector and the other end into an
electrical outlet.
䡲 A red indicator light on the phone lets you know the
battery is charging.
䡲 An green indicator light on the phone lets you know
that the battery is charged.
It takes approximately 4 hours to fully recharge a completely
rundown battery. With the authorized Li-Ion battery, you can
recharge the battery before it becomes completely run down.
Displaying Your Phone Number
Just in case you forget your phone number, your phone can
remind you.
To displ ay yo ur ph on e n um be r:
䊳 Press Menu () to access the main menu, select
Settings (), Phone Info (), and Phone Number
(). (Your phone number and other information
about your phone and account will be displayed.)
20Section 2A: Your Phone - The Basics
Making and Answering Calls
Making Calls
Placing a call from your phone is as easy as making a call from
any land line phone. Just enter the number and press ,
and you’re on your way to clear calls.
To make a call using your keypad:
1. Make sure your phone is on.
2. Enter a phone number. (If you make a mistake while
dialing, press to erase one digit at a time. Press
and hold to erase the entire number.)
3. Press . (To make a call when you are roaming and
Call Guard is enabled, press and then . See
“Call Guard” on page 77.)
4. Press or close the phone when you are finished.
You can also place calls from your phone by speed dialing
numbers from your Contacts (page 32), using your Call
History listings (page 98), and using Voice-Activated Dialing
(page 128).
Dialing Options
When you enter numbers in standby mode, a number of
options are available to you. Press Options () to perform
the following actions:
䢇 Dial: dials the number or digits displayed.
䢇 Send Msg: allows you to send a text message with
attachments to the number being dialed.
Phone Basics
Section 2A: Your Phone - The Basics21
䢇 Save: Enter a seven to ten digit number (phone number
and area code) and press to save the phone number
in your Contacts. (See “Saving a Phone Number” on
page 28.)
䢇 Find: Enter one or more digits and press (Options).
Select Find to display contact entries that end with the
entered numbers. (See “Finding a Phone Number” on
page 29.)
䢇 Hard Pause: allows you to enter a hard pause. To continue
dialing, you must press a key. (See “Dialing and Saving
Phone Numbers With Pauses” on page 30.)
䢇 2sec Pause: allows you to enter a 2-second pause. The
phone will pause, then continue dialing without any
additional keys being pressed. (See “Dialing and Saving
Phone Numbers With Pauses” on page 30.)
Answering Calls
To answer an incoming call with the flip open:
1. Make sure your phone is on. (If your phone is off,
incoming calls go to voicemail.)
2. Press or to answer an incoming call.
Depending on your phone’s settings, you may also
answer incoming calls by opening the flip or by pressing
any number key. (See “Call Answer Mode” on page 60
for more information.)
22Section 2A: Your Phone - The Basics
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