Samsung 7200 User Manual
for
iDCS 100 Release 2/OfficeServ
™
iDCS 500 Release 2/OfficeServ™
OfficeServ™ 7200
September 2005
iDCS KEYSET
USER GUIDE
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason.Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
TABLE OF CONTENTS
ABOUT THIS BOOK ....................................................................................1
THINGS YOU SHOULD KNOW ..............................................2–10
ASSEMBLING YOUR KEYSET ......................................................11
ADDING AN iDCS 14B KEY STRIP ........................................12
ADDING A KEYSET DAUGHTERBOARD
MODULE
..........................................................................................................13
OUTSIDE CALLS
Making an Outside Call................................................................................................14
Answering an Outside Call..........................................................................................14
Universal Answer ..........................................................................................................14
Recall/Flash ......................................................................................................................15
Busy Line Queuing with Callback ............................................................................15
Canceling Callback ........................................................................................................15
INTERCOM CALLS
Calling Other Stations ..................................................................................................16
Answering Intercom Calls ..........................................................................................16
Answer Modes ................................................................................................................16
Busy Station Callback....................................................................................................17
Busy Station Camp-on..................................................................................................17
Calling Your System Operator....................................................................................18
CALL PROCESSING
Holding Calls ............................................................................................................19–20
Transferring Calls ....................................................................................................20–21
Transfer with Camp-On................................................................................................21
Transfer to Voice Mail....................................................................................................21
Call Waiting ......................................................................................................................21
Conference Calls ............................................................................................................22
Forwarding Calls......................................................................................................23–25
Call Pickup ........................................................................................................................25
My Group Pickup............................................................................................................25
Privacy Release................................................................................................................26
DIALING FEATURES
Speed Dialing ..................................................................................................................27
Programming Personal Speed Dial Numbers ..............................................27–28
One Touch Speed Dialing............................................................................................28
Last Number Redial ......................................................................................................28
Manual Retry with Redial ............................................................................................29
Save Number with Redial............................................................................................29
Chain Dialing....................................................................................................................29
Automatic Redial/Retry................................................................................................29
Pulse to Tone Changeover ..........................................................................................30
Memo Redialing..............................................................................................................30
PAGING AND MESSAGING
Making an Internal Page..............................................................................................31
Making an External Page ............................................................................................31
All Page ..............................................................................................................................31
Meet Me Page..................................................................................................................32
Call Park and Page..........................................................................................................32
Messages—Set and Cancel ........................................................................................33
Returning Messages......................................................................................................33
Programmed Messages................................................................................................34
CONVENIENCE FEATURES
Do Not Disturb ................................................................................................................35
One Time DND ................................................................................................................35
Mute....................................................................................................................................35
Background Music ........................................................................................................35
Established Call Pick-Up ..............................................................................................36
Appointment Reminder/Alarm Clock ....................................................................36
Door Phone Calls............................................................................................................37
Executive/Secretary Hotline ......................................................................................37
Group Listening ..............................................................................................................38
Account Codes ................................................................................................................38
Locking Your Keyset ......................................................................................................38
Manual Signalling ..........................................................................................................39
Off-Hook Voice Announce ..................................................................................39–40
OHVA Block ......................................................................................................................40
OHVA Reject ....................................................................................................................40
In Group/Out of Group ................................................................................................40
CUSTOMIZING YOUR KEYSET
AME Password ................................................................................................................41
Auto Camp-On ................................................................................................................41
Select Ring Tone ............................................................................................................41
Change Your Passcode ................................................................................................41
Set Answer Mode (Intercom) ....................................................................................42
Set Answer Mode (CO) ................................................................................................42
Automatic Hold ..............................................................................................................42
Headset Operation ........................................................................................................42
Hot Keypad ......................................................................................................................43
Key Confirmation Tone ................................................................................................43
Rejoining a Page ............................................................................................................43
Ring Preference ..............................................................................................................43
Auto Answer CO Calls ..................................................................................................44
Display Speed Dial Name............................................................................................44
Caller ID Review All........................................................................................................44
Secure OHVA....................................................................................................................44
DISPLAY FEATURES
Interactive Display Keys ..............................................................................................45
Directory Information ................................................................................................ 45
Call Log ..............................................................................................................................46
Dial by Name....................................................................................................................46
Call Progress Displays ..................................................................................................46
Display Number Dialed................................................................................................47
Call Duration Timer........................................................................................................47
Auto Timer ........................................................................................................................47
Timer Function................................................................................................................47
Viewing Message Indications ....................................................................................48
Alarm Reminder Messages..................................................................................48–49
Personal Speed Dial Names........................................................................................49
Station Names ................................................................................................................49
Managing Key Assignments ......................................................................................50
LCR with Clear .................................................................................................................50
Backspace with LCR ......................................................................................................50
Text Messaging ......................................................................................................51–52
Caller ID .....................................................................................................................53–57
ANI .............................................................................................................................54–57
CLI ..............................................................................................................................54–57
iDCS 64B MODULE WITH KEYSET ........................................58
SVMi E-Series ..................................................................................................59
SVMi E-Series Subscriber Services Menu Diagram ....................................60–61
Accessing your Mailbox ............................................................................................62
Getting Started ...............................................................................................................63
Listen to your Messages .............................................................................................63
Subscriber Services Menu .........................................................................................63
Listening to Old or New Messages .........................................................................64
Group New or Old Messages ....................................................................................65
Record and Send a Message......................................................................................65
Access Manager ............................................................................................................66
Personal Greetings ........................................................................................................68
Mailbox Administration ..............................................................................................70
Message Broadcast ......................................................................................................72
Personal Services ...........................................................................................................73
Personal Administration Settings ............................................................................74
Keyset User Features ...................................................................................................75
Shortcuts .........................................................................................................................77
Interactive Displays .......................................................................................................77
PERSONAL SPEED DIAL NUMBERS ............................78–79
ABOUT THIS BOOK
Your iDCS keyset is the most visible part of your telephone system. No matter what
model keyset you are using telephone calls are handled the same way. The 28D
and 18D keysets have additional conveniences that are not available to 8D keyset
users.These are noted throughout this guide.
Please take the time to study this guide and to become familiar with the operation
of your keyset. Keep this guide handy. You may need to look up instructions for
infrequently used features.
Learning to use your keyset correctly will make everyday telephone communications a breeze.
This book is written based on the factory default settings for the feature access
codes. Sometimes, due to programming requirements, these codes may be
changed. If you find that a feature code does not work as described in this book,
please contact your installation and service company to determine the correct
code.
1
2
THINGS YOU SHOULD KNOW
USER ORIENTATION
iDCS telephones are called “keysets.” They contain buttons or “keys”that are used
to access or activate the many features of your office phone system.The keys with
paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be
something different on another keyset. See the system manager to get your most
frequently used features assigned to your programmable keys.When changes are
made, be sure that your programmable keys are relabeled properly.
Lines from the telephone company are “C.O. lines.”Calls on these lines are referred
to as “outside calls.”Your system can have individual C.O.line keys or lines may be
assigned to groups. When they are in a group, you access a line by dialing an
access code or pressing a route button. For example, dial 9 or press a “LOCAL” key
to get a local outside line. If Least Cost Routing is used,pressing the “LCR” key will
automatically select a preprogrammed C.O. line according to what digits are
dialed.Each line in the system is numbered,beginning with 701, then 702,703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific stations. You
can press a DSS key instead of dialing the extension number.A DSS key lights red
when that station is busy (Busy Lamp Indication).
iDCS keysets provide distinctive ring patterns:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring tone
repeated.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). These are tri-colored
LEDs that light green, red or amber (green and red together).
Intercom calls,also called internal calls, always appear on your CALL buttons.They
will always light green.You can have up to eight CALL buttons,but at least two are
recommended.
Outside calls appear on individual line keys if they are assigned.When an individual line is not assigned to its own key,it will appear on a CALL button.
3
Your outside calls will light green on your keyset and red on other keysets. You
never lose sight of your calls while they are on hold.They stay right where you put
them and are identified with a green flashing light.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONE
All iDCS keysets are speaker phones. Pressing the ANS/RLS key will answer or
release a call on the speakerphone. Switching from the handset to the speakerphone is easy.Press the SPEAKER key and hang up the handset.
VOLUME CONTROLS
The iDCS keysets use the UP and DOWN keys to adjust the ringer volume while the
keyset is ringing, the speaker volume while the speakerphone is in use and the
handset volume while you are listening.These three levels will be stored in memory until changed. If background music is turned on at your keyset, the volume
keys will also control the level of music. The volume of pages heard through the
speaker of a keyset can be adjusted during a page announcement by using the
volume keys.There are 16 levels for each volume setting. The volume of off-hook
ring is controlled by a user-programmable setting.
TERMINAL STATUS INDICATOR
The terminal status indicator light is positioned on the top right corner of the keyset above the display.The terminal status indicator is a tri-colored (red, green, and
amber) light that provides greater visibility of your keysets status than the individual key LEDs.The terminal status indicator provides the following indications:
• Busy/Off Hook Steady Red
• Intercom Ring Flashing Red
• Outside Call Ring Flashing Green
• Recall Ring Flashing Amber
• Message Waiting Flashing Red
• Do Not Disturb Fast Flash Red at 1 Second Intervals
4
FEATURE ACCESS CODES
This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes
may not be correct.Your installing company can inform you of the correct codes.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already
familiar to you.
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you dialed
is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATIONTONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have done
something incorrectly.Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS
5
iDCS 28D KEYSET
Scroll
Call 1 Call 2 Message
Memory Redial
Transfer Speaker
HOLD
ANS/RLS
Volume
1
2
ABC
3 DEF
4 GHI
5 JKL
6 MNO
7PQRS
8 TUV
9WXYZ
0OPER
iDCS 28D
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR Used
to provide your keyset status.
SOFT KEYS
Used to activate
features via the
display.
SCROLL KEY
Used to scroll
through displays.
20 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used for CALL
buttons, intercom calls, outside lines
and many other system features.
8 PROGRAMMABLE KEYS WITH TRICOLORED LIGHTS Used to call
stations directly,to indicate busy
conditions of other stations, for One
Touch dialing and many other system
features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset,speaker,
background music, ring and
page volumes.
MICROPHONE
For handsfree
operation.
ANSWER/RELEASE KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
6
iDCS 18D KEYSET
Scroll
Call 1 Call 2 Message
Memory Redial
Transfer Speaker
HOLD
ANS/RLS
Volume
1
2
ABC
3 DEF
4 GHI
5 JKL
6 MNO
7PQRS
8 TUV
9WXYZ
0OPER
iDCS 18D
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR Used
to provide your keyset status.
SOFT KEYS
Used to activate
features via the
display.
SCROLL KEY
Used to scroll
through displays.
10 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used for CALL
buttons, intercom calls, outside lines
and many other system features.
8 PROGRAMMABLE KEYS WITH TRICOLORED LIGHTS Used to call
stations directly,to indicate busy
conditions of other stations, for One
Touch dialing and many other system
features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset,speaker,
background music, ring and
page volumes.
MICROPHONE
For handsfree
operation.
ANSWER/RELEASE KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
7
iDCS 8D KEYSET
Scroll
HOLD
ANS/RLS
1
2
ABC
3 DEF
4 GHI
5 JKL
6 MNO
7PQRS
8 TUV
9WXYZ
0OPER
Call 1 Call 2
Message Transfer
Speaker
VOLUME
iDCS 8D
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR Used
to provide your keyset status.
SOFT KEYS Used to
activate features via the
display.
SCROLL KEY Used to scroll
through displays.
8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to call
stations directly,to indicate busy
conditions of other stations, for One
Touch dialing and many other system
features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset,speaker,
background music, ring
and page volumes.
MICROPHONE
For handsfree operation.
ANSWER/
RELEASE KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
8
iDCS 64B AOM
12345
678910
11 12 13 14 15
16 17 18 19 20
21 22 23 24 25
26 27 28 29 30
31 32 33 34 35
36 37 38 39 40
41 42 43 44 45
46 47 48 49 50
51 52 53 54 55
56 57 58 59 60
61 62 63 64
64 PROGRAMMABLE KEYS WITH
RED LIGHTS Used to call stations
directly,to indicate busy conditions of
other stations, for One Touch dialing
and many other system features.
14 PROGRAMMABLE KEYS WITH
RED LIGHTS Used to call stations
directly,to indicate busy conditions of
other stations, for One Touch dialing
and many other system features.
iDCS 14B STRIP
9
KEYSET DAUGHTER MODULES
[28 AND 18 BUTTON KEYSETS ONLY]
iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide
an additional local port depending on the type of module.
iDCS KDB-DIGITAL LINE
INTERFACE (FKDBD)
If your keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D
operation (your installing company can determine this) you may install a daughter module that provides a Digital Line Interface (DLI) port for connection of a digital station device such as a keyset or 64 button module.
iDCS KDB-SINGLE LINE
INTERFACE (FKDBS)
If your keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D
operation (your installing company can determine this) you may install a daughter module that provides a Single Line Interface (SLI) port for connection of a standard telephone device such as a cordless phone.
iDCS KDB-FULL DUPLEX (FKDBF)
The standard speakerphone mode of operation for a iDCS keyset is “half duplex”.
This means that you cannot transmit and receive speech at the same time.Adding
a FKDBF to your keyset will convert the speakerphone into full duplex mode
enhancing its operation. In addition the FKDBF may have up to three (3) external
microphones attached to it for conference room type applications.These microphones require an “EXTMIC” key programmed on the keyset to activate or deactivate them.
10
11
ASSEMBLING YOUR KEYSET
• Place the keyset face down on a flat surface.
• Remove the base pedestal by placing your thumbs over the attachment clips
and press outward while simultaneously pressing down on the keyset body
with your fingertips.
• Plug the handset cord into the jack marked with the symbol.
• Route the handset cord out the RIGHT side of the keyset as you look at it face
down.
• Reattach the base pedestal.
• Plug the line cord into the jack on the base of the keyset marked with the
symbol and route it through one of the cable channels in the bottom
of the base pedestal.
ADDING AN
iDCS 14 BUTTON KEY STRIP
• Place the keyset face down on a flat surface.
• Remove the base pedestal by placing your thumbs over the attachment clips
and press outward while simultaneously pressing down on the keyset body
with your fingertips.
• Remove the ribbon cable knockout from the bottom of the keyset.
• Clip the 14 button strip to the side of the keyset.
• Plug one end of the ribbon cable into the keyset and the other end into the
14 button strip.
• Place the support bracket over the ribbon cable and secure with the six
screws provided.
• Reattach the base pedestal.
12
REMOVE KNOCKOUTS
CONNECT RIBBON CABLE
13
SECURING
SCREWS
REMOVE
KNOCKOUTS
ADDING A KEYSET
DAUGHTERBOARD MODULE
• Place the keyset face down on a flat surface.
• Remove the base pedestal by placing your thumbs over the attachment clips
and press outward while simultaneously pressing down on the keyset body
with your fingertips.
• Remove the two knockouts from the bottom of the keyset.
• Plug in the daughter module and secure with the two screws provided.
14
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Lift the handset and press an idle outside line button,line group button or dial
a line access code to receive dial tone—OR—press an idle outside line button,
line group button or dial a line access code to receive dial tone through the
speaker—OR—press SPEAKER, receive intercom dial tone and dial a line
access code.
• Dial the telephone number.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: You will receive No More Calls tone when you attempt to make a call and
there is no key available for that line.
• If Least Cost Routing is enabled on your phone system, this button may be
labeled LCR or accessed by dialing an access code (usually 9).
• If your system is programmed to require an authorization code before making
a call, dial Q plus a valid code before selecting a C.O.line.
• If your system is programmed to require an account code before making a
call, press the ACC button or dial 47 plus a valid bin number, press the ACC
button again and then select a C.O. line. See Account Codes for more informa-
tion.
For more information on authorization and account codes, see your system
administrator.
NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset
or press the SPEAKER key before dialing.
ANSWERING AN OUTSIDE CALL
• Lift the handset and you are automatically connected to the ringing call.
See Ring Preference under Customizing Your Keyset—OR—press the ANS/RLS
key to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the flashing button to answer.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer
calls ringing this device,dial 67 or press the UA key.This device can operate in any
one of the six different ring plans.
NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset
or press the SPEAKER key before dialing.
RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and then
make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH key to send a flash to the telephone
company.This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line,this means that
the line or group of lines is busy.
• Press the CBK key,if programmed, or dial 44.You will hear confirmation tone.
• When the line becomes free,the system will call you back.
• Lift the handset or press the ANS/RLS key to answer,wait for dial tone and dial
the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds.If you have set
a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER key before dialing.
CANCELING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have set a
callback, your CBK key will light.
Your phone may have a maximum of five callbacks to lines and/or stations set at a
time.To cancel a callback:
• Press the CBK key,if programmed, or dial 44.You will hear confirmation tone.
• While you are listening to confirmation tone, press the HOLD key. This will
cancel the oldest set callback.
NOTES:
1. If the hot keypad feature is turned off, you must first lift the handset or press
the SPEAKER key before dialing.
15
16
INTERCOM CALLS
CALLING OTHER STATIONS
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone, the station you called is set for Voice Announce or Auto Answer. Begin
speaking immediately after the tone.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTES:
1. If you have a DSS key assigned to an extension or station group, you may
press this key instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER key before you begin dialing.
ANSWERING INTERCOM CALLS
• When your keyset rings,simply lift the handset—OR—press the ANS/RLS key
to be connected to the calling station.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
S
ee Ring Preference under Customizing Your Keyset.
VOICE ANNOUNCE MODE
When another station calls you, your keyset will sound a brief attention tone and
you will hear the caller’s announcement.
• Press ANS/RLS to turn on the microphone and speak handsfree—OR— lift
the handset to reply.
• To finish the call,replace the handset or press the ANS/RLS key.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
ON.
AUTO ANSWER MODE
When another station calls you, your keyset will sound a brief attention tone and
then automatically answer the call.
• Your microphone and speaker are turned on and you can speak handsfree.For
privacy,use the handset.
• To finish the call,replace the handset or press the ANS/RLS key.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
ON.
BUSY STATION CALLBACK
When you call another station and receive a busy signal:
• Press the CBK key,if programmed, or dial 44.
• When the busy station becomes free,your keyset will ring.
• Lift the handset or press ANS/RLS to call the now idle station.
NOTES:
1. A callback will be canceled if not answered within 30 seconds.If you have set
a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER key before dialing.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to
wait for a callback:
MANUAL CAMP-ON
• Press the CAMP key or dial 45.
• The called station will receive off-hook ring tone repeated every few seconds
and its first available CALL button will flash green to indicate your call is waiting.
• Wait for the called party to answer.
• The called station must release its first call or place it on hold before answering your camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available key to accept
your call. Hang up or leave a message.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER key before dialing.
AUTO CAMP-ON
When you want to automatically camp on to a busy station without pressing the
camp on button every time you call a busy station,you can set your phone for auto
camp-on.
• With the handset on-hook, press TRANSFER and then dial 110.
• Dial 081 to turn on auto camp-on or 080 to turn it off.
• Press TRANSFER to store your selection.
17
CALLING YOUR SYSTEM OPERATOR
• Dial 0 to call your system operator or group of operators.
• If you want to call a specific operator, dial that person’s extension number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
18
19
CALL PROCESSING
SYSTEM HOLD
• When you are connected to any call, press HOLD. The call will flash green at
your keyset.If this call appears on a line key at other keysets,it will flash red at
those keysets.
• To take the caller off hold, press that key and the green flashing light will go
steady green again. Resume the conversation.
NOTE: While on a call, pressing a line key, route key or flashing CALL button will
automatically put your first call on hold and connect you to the new call. See
Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
• Press the HOLD button twice.The call will flash green on your keyset and this
line will show a steady red light on other keysets.
• To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station. Press TRANSFER and a
dial the station number (or press the appropriate DSS key). Press the HOLD key.
This will place the call on system hold on an available CALL button or Line Key at
the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line keys you
will hear No More Calls tone and must return to the other party by pressing
the TRANSFER key (or the RETURN soft key in the display).
2. Intercom calls cannot be remote held.
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing amber light.
• When your phone rings, lift the handset or press the ANS/RLS key to answer
the recall.
• If you do not answer this recall within a pre-programmed period of time,it will
go to the system operator.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with another extension:
• Press the TRANSFER key; you will receive transfer dial tone.Your call is placed
on transfer hold.
• Dial the extension number.
• Consult with the internal party.
• Press TRANSFER to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the TRANSFER key will toggle between the outside
party and internal extension. If necessary you may disconnect either one of the
parties by pressing the DROP button.
RETRIEVING CALLS HELD AT
ANOTHER STATION
When a line is on hold and it appears on your keyset,press the line button with the
red flashing light.
When a line is on hold and it does not appear on your keyset, dial 12 plus the line
number or the extension number of the station that placed the call on hold.
NOTE:If the Hot Keypad feature has been turned off,you must first lift the handset
or press the SPEAKER key before you begin dialing.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways.You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
• While on a call, press the TRANSFER key and dial an extension number or
group number.Your call is automatically put on transfer hold.OR
Press a DSS key or station group key.Your call is automatically put on transfer
hold.
• Hang up when you hear ringing (this is an unscreened or blind transfer).
OR
Wait for the called party to answer and advise him/her of the call and hang up.
If the transfer is refused,you will be reconnected to the outside line when the
called station hangs up or you can press TRANSFER to return to the outside
party.If you wish to send the call to another extension without waiting for the
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