Samsung 28D Quick Reference Manual

VOICEMAIL FIRST TIME EASY SET-UP

To set up your personal Voicemail account, begin by pressing the MESSAGE button on your
keyset. If prompted to enter a password, do so at this time (Default Password is 0000). After
log in, you must set up all of the following five options for optimum performance.

Change Your Password......................................# - 7 - 1

Required to Log In as a Subscriber. Password length can be from 1 to 8 digits.
Default password is 0000.

Record Your Name..............................................# - 7 - 2

To record you name, simply state your name as though you were speaking to someone
in person. This recorded name plays to your callers when they are transferred through
the Auto Attendant. The Automated Directory also plays your recorded name so
callers receive the correct spelling.

Enter Your Dial-By-Name Directory Name........# - 7 - 3

You are asked to first spell, enter and accept your Last Name, then your First Name
on the Telephone Keypad. The Automated Directory uses the feature for callers who
do not know your extension number but do know your name.

Record Your Primary (No-Answer) Greeting....5 - 1 - 2

ALWAYS begin recording your greeting by using the SOFT KEY BUTTONS and
pressing DELETE (the soft key furthest to the right on the keyset). After doing this, you
will immediately hear a beep. After this beep, begin recording your greeting. Once you
are finished recording your personal greeting, enter 2. To replay the greeting, press 1.
When you are satisfied with your personal greeting, press # to save.

NOTE: This Greeting will be played when someone calls or is transferred to your phone
and you are unable to answer. This recording is mandatory and is different from the
Ma

ilbox Greeting recorded in step 5.

Record Your Mailbox Greeting..........................5 - 7 - 2

ALWAYS begin recording your greeting by using the SOFT KEY BUTTONS and
pressing DELETE (the soft key furthest to the right on the keyset). After doing this, you
will immediately hear a beep. After this beep, begin recording your greeting. Once you
are finished recording your personal greeting, enter 2. To replay the greeting, press 1.
When you are satisfied with your personal greeting, press # to save.

NOTE: The following Greeting plays when a call is transferred directly to your voicemail
and your phone does not ring. It is different from the greeting recorded in step 4 and is
mandatory.

1

2

3

4

5

Phone and Voicemail

Telco Automation, Inc. - Monterey, California

831-393-TELCO (8352)

Quick Reference Guide

TELEPHONE QUICK TIPS

HOW TO TRANSFER CALLS

1. Do NOT press the HOLD button.

2. Simply press the button with the staff member’s name. This automatically puts

the caller on hold and put you in direct contact with the called party. If they

want the call, simply hang up.

NOTE: If the extension that you want to transfer the call to does NOT have a

button programmed for it, use the following instructions:

1. Do NOT press the HOLD button.

2. Press the TRANSFER button.

3. Then enter the THREE or FOUR digit extension number.

4.

Hang

up.

HOW TO YANK OR PULL BACK CALLS

If the person you transferred the

call to does NOT want to accept it, use the

following instructions.

1. If they do NOT want to take the call, simply press the button with the staff

member’s name. This will automatically take the caller off hold and return the call
directly to you.

HOW TO TRANSFER A CALL TO VOICEMAIL

1. Do NOT press the HOLD button

2. Press the VM-XFER button (Voicemail Transfer)

3. Simply press the button of the staff member whose voice mailbox you want to

direct the caller to or enter their THREE or FOUR digit extension number and

simply hang up.

NOTE: If the extension that you want to transfer the call to does NOT have a

button programmed for it, use the following instructions:

1. Do NOT press the HOLD button.

2. Press the TRANSFER button.

3. Then enter the THREE or FOUR digit extension number.

4.

Hang

up.

CUSTOMIZING YOUR TELEPHONE

SELECT A RING TONE

Each keyset user can select any one of eight ring frequencies:

While on-hook, press TRANSFER and then dial 111.
Dial 1 – 8 or press the up ( ) or down ( ) arrow buttons to hear each tone.
When you hear the tone that you prefer, press TRANSFER to save it.

LAST NUMBER REDIAL

To redial the last telephone number that you dialed, simply dial 19.

PROGRAMMING PERSONAL SPEED DIAL NUMBERS

You can program frequently dialed telephone numbers in a personal speed dial list.
A station may be assigned up to fifty numbers, 00 – 49. See your system
administrator to determine the amount assigned to your station.

While on-hook, press TRANSFER and then dial 105.
Dial the line access code (9).

Dial the telephone number to be stored (18 digits maximum). If programming

an out of area number, be sure to include 1 and the area code.

Press TRANSFER to store the number.

NOTE: Use the HOLD key to clear a speed dial number if a mistake is made or if you

simply wish to erase the entry.

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-

wide speed

dial list of numbers or from your personal list of numbers

With the handset on-hook, dial 16.

Dial the desired speed dial number.

The telephone number will be automatically dialed for you.

00 – 49:

500 – 999

While Listening

to Messages

&

1

3

1

Play Messages

2

Save

Message

3

Discard

Message

5

Call Sender

6

Forward

a Copy

4

Reply to

Sender

8

Pause,

Resume

*

Cancel

7

Rewind 5 Secs

9

Forward 5 Secs

0

Play Options

#

Skip Messages

##

Scan Messages

55

Deliver Fax Copy

11

Previous Message

99

Change Speed

00

Msg Information

77

Change Volume

FUNCTIONS WHILE LISTENING TO A MESSAGE

FUNCTIONS WHILE RECORDING AND SENDING A MESSAGE

*

Cancel

0

Play Options

#

Send

99

Change Speed

77

Change Volume

2

8

Pause,

Resume

7

Rewind 5 Secs

9

Forward 5 Secs

3

Discard

Rerecord

6

Send,

and Copy

5

Schedule

Future

Delivery

4

Delivery
Options

1

Review

Recording

2

Stop

Recording,

Append

While Recording Messages

TABLE OF CONTENTS

TELEPHONE QUICK REFERENCE GUIDE

IDCS KEYSET.....................................................................................................1

PLACING CALLS ...............................................................................................2

OUTSIDE CALLS ............................................................................................2

INTERNAL CALLS...........................................................................................2

SPEAKERPHONE CALLS...............................................................................2

ANSWERING CALLS .........................................................................................3

OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS ........................................3

PLACING A CALL ON HOLD.............................................................................3

SYSTEM HOLD...............................................................................................3

EXCLUSIVE HOLD..........................................................................................3

TRANSFERRING CALLS...................................................................................3

TRANSFERRING WITH CAMP-ON....................................................................4

CALL WAITING ..................................................................................................4

CONFERENCE CALLS ......................................................................................4

VOICEMAIL SERVICE MENU ........................................................................ 5-6

FORWARDING CALLS ......................................................................................7

FORWARD ALL CALLS ..................................................................................7

FORWARD BUSY ...........................................................................................7

FORWARD NO ANSWER ...............................................................................7

FORWARD BUSY/NO ANSWER ....................................................................7

SET ANSSWER MODE ......................................................................................7

INTERACTIVE DISPLAY KEYS .........................................................................8

OTHER FEATURES AND FUNCTIONS.............................................................8

SPEAKER/RECEIVER VOLUME ....................................................................8

RINGER VOLUME...........................................................................................8

VOICEMAIL QUICK REFERENCE GUIDE

ACCESSING YOUR MAILBOX ..........................................................................9

FROM YOUR DESK ........................................................................................9

FROM OFF-SITE (HOME, CELL PHONE) ......................................................9

FROM ANOTHER SUBSCRIBER’S PHONE...................................................9

ALTERNATE OFF-SITE FOR DID USERS (HOME, CELL PHONE)...............9

QUICK REFERENCE INDEX............................................................................10

FUNCTIONS WHILE LISTENING TO A MESSAGE.........................................11

FUNCTIONS WHILE RECORDING AND SENDING A MESSAGE..................11

11