Sailor 250 FleetBroadband, 500 FleetBroadband User Manual
SAILOR
500/250 FleetBroadband
Including 19” Rack Version
USER MANUAL
SAILOR®500 FleetBroadband
SAILOR
®
250 FleetBroadband
Including 19" Rack Version
User manual
Document number: 98-125645-G
Release date: June 27, 2012
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this
product and the accompanying documentation is disclaimed by Thrane & Thrane. The
information in this manual is provided for information purposes only, is subject to
change without notice and may contain errors or inaccuracies.
Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone
relying on this information should acquire the most current version e.g. from thrane.com
or from the distributor.
Thrane & Thrane is not responsible for the content or accuracy of any translations or
reproductions, in whole or in part, of this manual from any other source.
Copyright © 2012 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements:
• Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European
Union and the United States.
• SAILOR is a registered trademark of Thrane & Thrane A/S in the European Union, the
United States and other countries.
• Windows is a registered trademark of Microsoft Corporation in the United States and
other countries.
• Inmarsat is a registered trademark of International Maritime Satellite Organisation
(IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or
trade names of their respective owners.
Company web site
thrane.com
iii
Safety summary 1
The following general safety precautions must be observed during all
phases of operation, service and repair of this equipment. Failure to comply
with these precautions or with specific warnings elsewhere in this manual
violates safety standards of design, manufacture and intended use of the
equipment. Thrane & Thrane assumes no liability for the customer's failure
to comply with these requirements.
Observe marked areas
Under extreme heat conditions do not touch
areas of the terminal or antenna that are
marked with this symbol, as it may result in
injury.
Microwave radiation hazards
During transmission the antenna in this system
radiates Microwave Power.This radiation may be hazardous to humans close
to the antenna. During transmission, make sure that nobody gets closer than
the recommended minimum safety distance.
On the SAILOR 500 FleetBroadband, the
minimum safety distance to the antenna panel
on the focal line is 1.3 m, based on a radiation
level of 10 W/m
2
. The radiation level is 100 W/m2
at a distance of 0.4 m from the antenna panel.
Refer to the drawing on the next page.
Pour une antenne SAILOR 500 FleetBroadband, la distance de sécurité
minimale avec le panneau de l'antenne sur l'axe focal est de 1.3 m, sur la
base d'un niveau de radiation émis de 10 W/m
2
. L'appareil génère un niveau
de radiation de 100 W/m
2
à une distance de 0.4 m de l'avant du panneau de
l'antenne. Veuillez consulter le schéma sur la page suivante.
iv
On the SAILOR 250 FleetBroadband, the
minimum safety distance to the antenna panel
on the focal line is 0.6 m, based on a radiation
level of 10 W/m
2
. The radiation level is 100 W/m2
at a distance of 0.2 m from the antenna panel.
Refer to the drawing below.
Pour une antenne SAILOR 250 FleetBroadband, la distance de sécurité
minimale avec le panneau de l'antenne sur l'axe focal est de 0.6 m, sur la
base d'un niveau de radiation émis de 10 W/m
2
. L'appareil génère un niveau
de radiation de 100 W/m
2
à une distance de 0.2 m de l'avant du panneau de
l'antenne. Veuillez consulter le schéma au-dessous.
Distance to other equipment
Do not move the antenna closer to radars than the minimum safe distance
specified in the installation manual - it may cause damage to the antenna.
Compass Safe Distance:
SAILOR FleetBroadband Terminal: min. 0.3 m.
SAILOR 500 FleetBroadband antenna: min. 1.0 m
SAILOR 250 FleetBroadband antenna: min. 1.1 m
SAILOR 500:
MICROWAVE RADIATION
No personnel within safety distance
25 for SAILOR 500
60 for SAILOR 250
Safety distance:
(0.4 m, 100 W/m
2
)
1.3 m, 10 W/m
2
SAILOR 250:
(0.2 m, 100 W/m
2
)
0.6 m, 10 W/m
2
v
Service
User access to the interior of the terminal is prohibited. Only a technician
authorized by Thrane & Thrane may perform service - failure to comply with
this rule will void the warranty. Access to the interior of the antenna is
allowed, but only for replacement of certain modules - as described in the
Installation manual. General service may only be performed by a technician
authorized by Thrane & Thrane.
Do not service or adjust alone
Do not attempt internal service or adjustments unless another person,
capable of rendering first aid resuscitation, is present.
Grounding, cables and connections
To minimize shock hazard, the equipment chassis and cabinet must be
connected to an electrical ground. The terminal must be grounded to the
ship. For further grounding information refer to the Installation manual.
Do not extend the cables beyond the lengths specified for the equipment.
The cable between the terminal and antenna can be extended if it complies
with the specified data concerning cable losses etc.
All cables for the SAILOR FleetBroadband system are shielded and should
not be affected by magnetic fields. However, try to avoid running cables
parallel to AC wiring as it might cause malfunction of the equipment.
Power supply
The voltage range is 10.5 - 32 V DC; 14 A - 5.5 A. It is recommended that the
voltage is provided by the 24 V DC bus on the ship. Be aware of high start-up
peak current: 20 A@24 V, 5 ms.
If a 24 V DC power bus is not available, an external 115/230 VAC to 24 V DC
power supply can be used.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes.
Operation of any electrical equipment in such an environment constitutes a
definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component
replacement and internal adjustment must be made by qualified
vi
maintenance personnel. Do not replace components with the power cable
connected. Under certain conditions, dangerous voltages may exist even
with the power cable removed. To avoid injuries, always disconnect power
and discharge circuits before touching them.
Failure to comply with the rules above will void the warranty!
vii
About the manual 2
Intended readers
This manual is a user manual for the SAILOR 500 FleetBroadband
system and the SAILOR 250 FleetBroadband system. The readers of
the manual include anyone who is using or intends to use one of
these two systems. No specific skills are required to operate the
SAILOR FleetBroadband system. However, it is important that you
observe all safety requirements listed in the beginning of this
manual, and operate the system according to the guidelines in this
manual.
Most current version
This manual may not always reflect the latest software
functionality of your SAILOR FleetBroadband system. To obtain the
latest version of the manual, please enter the Thrane & Thrane
web site thrane.com and download the latest version, or acquire it
from your distributor.
Manual overview
Note that this manual does not cover installation nor does it cover
how to use the Thrane IP handset that comes with the system. For
information on installation refer to the installation manual and for
information on the Thrane IP handset refer to the user manual for
the Thrane IP handset. Part numbers for both manuals are listed in
the next section.
This manual has the following chapters:
• Introduction contains a brief description of the system and an
overview of the BGAN services.
• Getting started explains how to insert SIM (Subscriber Identity
Module) card and start up the unit. It also contains a short
guide to making the first call.
• Operating the system explains how to use the system.
viii
• Using the web interface explains how to use the built-in web
interface of the terminal for configuration and daily use, and
describes the available menus and settings, including
advanced setup of interfaces.
• Troubles ho oting contains a short troubleshooting guide and
explains how to update software. It also describes the functions
of the light indicators and the Reset button, and explains the
event messages that may show in the web interface. Further, it
gives information on where to get help if needed.
• Conformity contains declarations of conformity for the
SAILOR FleetBroadband and the SAILOR FleetBroadband 19”
rack systems.
Related documents
The below list shows the documents related to this manual and to
the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband
systems.
Title and description
Document
number
SAILOR 500/250 FleetBroadband, Including 19”
rack version,
Installation Manual
Explains how to install the
SAILOR FleetBroadband terminal, the
SAILOR 500 FleetBroadband antenna and the
SAILOR 250 FleetBroadband antenna.
TT98-125646
SAILOR 500/250 FleetBroadband, Quick Guide
A short guide to the most important functions
of the SAILOR FleetBroadband systems.
TT98-125647
ix
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on
page...”.
Thrane IP Handset, User Manual
Explains the features and functions of the
Thrane IP handset. The Thrane IP handset
works as a standard IP handset, but also serves
as a user interface for the
SAILOR FleetBroadband systems.
98-126059
Voice Distress (Non-SOLAS), User manual
Explains how to use the Thrane IP handset for
making Distress and Urgency calls using an
alarm panel and a SAILOR FleetBroadband
system.
98-133687
Voice Distress (Non-SOLAS), Installation
manual
Explains how to install the Voice Distress (NonSOLAS) system.
98-133688
Title and description
Document
number
x
xi
Table of Contents
Safety summary ................................................................iii
Chapter 1 Introduction
Welcome ............................................................................ 1
Features and interfaces ......................................................3
Main units ..........................................................................4
The Inmarsat BGAN system .............................................. 10
Services and interfaces ......................................................17
Chapter 2 Getting started
Before you start ................................................................20
Starting up the terminal ................................................... 22
Connecting the Thrane IP handset ....................................26
Connecting a computer .................................................... 27
Entering the SIM PIN for the terminal ...............................28
Registering with the BGAN network .................................32
Making the first call .........................................................35
Standard connection to the Internet (default) ................... 37
Chapter 3 Operating the system
General ............................................................................39
Using a phone or fax machine ..........................................44
Multi-voice (optional) .......................................................60
Voice Distress (optional) ...................................................65
Using a computer .............................................................66
Table of Contents
xii
Using the Thrane IP handset ............................................77
Chapter 4 Using the web interface
Introduction .................................................................... 80
Entering the SIM PIN in the web interface ....................... 85
Using the Dashboard ....................................................... 86
Using the phone book ..................................................... 90
Using the Call log ............................................................ 96
Handling SMS messages ................................................. 99
Setting up the interfaces ................................................. 106
Managing LAN network users ..........................................143
Uploading software ........................................................ 160
Selecting the preferred BGAN satellite ............................ 165
Selecting the language ....................................................167
Administration ................................................................ 168
Help desk and diagnostic report .....................................200
Event logging and self test ..............................................202
Site map .........................................................................204
Chapter 5 Troubleshooting
Getting support ..............................................................205
Uploading software ........................................................207
Part numbers ..................................................................208
Troubleshooting guide ...................................................209
Status signalling ............................................................. 218
Logging of events ...........................................................242
Table of Contents
xiii
Reset button ................................................................... 243
List of reserved IP subnets ..............................................245
Supported AT commands for PPPoE ...............................246
App. A Conformity
SAILOR 500 FleetBroadband ...........................................251
SAILOR 500 FleetBroadband 19" Rack .............................253
SAILOR 250 FleetBroadband ...........................................255
SAILOR 250 FleetBroadband 19" Rack ............................. 257
Glossary ....................................................................................... 259
Table of Contents
xiv
1
Chapter 1
1111
Introduction
Introduction 1
Welcome
Congratulations on the purchase of your SAILOR FleetBroadband system!
SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband are maritime
broadband systems, providing simultaneous high-speed data and voice
communication via satellite through the BGAN (Broadband Global Area
Network).
Chapter 1: Introduction
2Welcome
Applications include:
• Internet browsing
•E-mail
• Phone and fax services
• Large file transfers
• Video conferencing and Streaming
• VPN (Virtual Private Network) access to corporate servers
This chapter has the following sections:
• Features and interfaces
• Main units
• The Inmarsat BGAN system
• Services and interfaces
Chapter 1: Introduction
Features and interfaces 3
1111
Introduction
Features and interfaces
The SAILOR FleetBroadband system offers the following features and
interfaces:
Simultaneous voice and data communication over BGAN
Full duplex, single or multi-user, up to:
SAILOR 500 FleetBroadband: 492 kbps
SAILOR 250 FleetBroadband: 284 kbps
Support for streaming IP at:
SAILOR 500 FleetBroadband: 8, 16, 32, 64, 128 and 256 kbps
SAILOR 250 FleetBroadband: 8, 16, 32, 64 and 128 kbps
ISDN (Integrated Services Digital Network) service, only
SAILOR 500 FleetBroadband: 64 kbps
Voice: Standard Voice (4 kbps) or 3.1 kHz Audio
Optional Multi-voice feature: up to 9 concurrent voice calls
Optional Voice Distress feature
4 LAN (Local Area Network) ports with PoE (Power over Ethernet) for
computers, e-hubs, IP handsets etc.
2 Standard Phone/Fax ports for standard phones or fax machines
1 Euro ISDN port for ISDN phones or, for SAILOR 500 FleetBroadband only:
G4 fax or ISDN modem
1 L-Band output for connecting a broadcast receiver for maritime data
1 multi-purpose I/O connector with 5 configurable inputs/outputs
1 SIM slot for your BGAN SIM card
Built-in DHCP/NAT router
Built-in web interface allowing you to manage your phone book, messages
and calls, and customize the terminal to your specific needs
Input power: 10.5 - 32 V DC (14 A - 5.5 A)
CE certified
Chapter 1: Introduction
4Main units
Main units
SAILOR 500/SAILOR 250 FleetBroadband
The main difference between the SAILOR 500 FleetBroadband system and the
SAILOR 250 FleetBroadband system lies in the antenna.
• SAILOR 500 FleetBroadband uses the TT-3052A/B/C antenna, which is a
maritime BGAN Class 8 antenna.
The TT-3052A/B/C antenna is larger and provides more bandwidth than
the TT-3050A antenna used for the SAILOR 250 FleetBroadband system.
• SAILOR 250 FleetBroadband uses the TT-3050A antenna, which is a
medium size, maritime BGAN Class 9 antenna.
The SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband
system basically use the same type of terminal, except that the
SAILOR 500 FleetBroadband offers a few more features than the
SAILOR 250 FleetBroadband. See Features and interfaces on page 3.
Units overview
The SAILOR 500 FleetBroadband system includes the following main units:
• TT-3052A/B/C SAILOR 500 FleetBroadband antenna
• TT-3738A SAILOR FleetBroadband Terminal or
TT-3738A-T19 SAILOR FleetBroadband 19" Rack Terminal
• TT-3670A Thrane IP Handset & Cradle, wired
The SAILOR 250 FleetBroadband system includes the following main units:
• TT-3050A SAILOR 250 FleetBroadband antenna
• TT-3738A SAILOR FleetBroadband Terminal or
TT-3738A-T19 SAILOR FleetBroadband 19" Rack Terminal
• TT-3670A Thrane IP Handset & Cradle, wired
Note
Patent is pending for TT-3052B/C (application no. US 61/213,430).
Chapter 1: Introduction
Main units 5
1111
Introduction
SAILOR®FleetBroadband antennas
SAILOR 500 FleetBroadband antenna
The SAILOR 500 FleetBroadband system uses the TT-3052A/B/C antenna,
which is a maritime 3-axis controlled BGAN antenna. The antenna contains all
functions for satellite tracking, including a GPS (Global Positioning System). A
single coaxial cable carries all RF communication, supply voltage and modem
communication between the antenna and the terminal.
For information on how to install the antenna, refer to the installation manual.
This antenna is larger and provides more bandwidth than the TT-3050A used
for the SAILOR 250 FleetBroadband system.
Chapter 1: Introduction
6Main units
SAILOR 250 FleetBroadband antenna
The SAILOR 250 FleetBroadband system uses the TT-3050A antenna, which is
a medium size maritime 2-axis stabilized BGAN antenna.
For information on how to install the antenna, refer to the installation manual.
Chapter 1: Introduction
Main units 7
1111
Introduction
SAILOR FleetBroadband terminal
Overview
Whether you have purchased a SAILOR 500 FleetBroadband system or a
SAILOR 250 FleetBroadband system, the terminal is basically the same. For
this reason this section covers both systems.
The SAILOR FleetBroadband Terminal is the controlling unit in the
SAILOR FleetBroadband system. It contains all user interfaces and LED
indicators and stores configuration data.
Chapter 1: Introduction
8Main units
The terminal is also available in a 19” Rack version. The 19” Rack terminal is
the same as the basic version, except for the housing which fits in a 19” rack
and has an additional power switch on the front panel.
For information on how to install the terminal, refer to the installation manual.
Tools for setup and daily use
The Thrane IP Handset can be used for displaying status, accessing a subset of
controls and views, starting a streaming session and entering the PIN code for
the terminal. The Thrane IP handset connects to the LAN interface of the
terminal. For information on how to use the handset, see the user manual for
the Thrane IP handset.
The built-in web interface in the terminal is used for easy configuration and
daily use. The web interface is accessed from a computer connected to the
terminal, using an Internet browser. No installation of software is needed.
For details on the web interface, see Chapter 4, Using the web interface.
SIM card
The terminal has a SIM (Subscriber Identity Module) slot located in the
connector panel behind a small cover plate.
The terminal requires a dedicated FleetBroadband SIM card, which you get
from your Airtime Provider.
The system requires a SIM card to go online and to access the settings of the
terminal. However, using the web interface you can view the Dashboard and
upload software without inserting a SIM card.
Chapter 1: Introduction
Main units 9
1111
Introduction
Thrane IP handset and cradle
Thrane IP handset
The Thrane IP Handset communicates using
Internet Protocols (IP). The handset is not
strictly dedicated to the
SAILOR FleetBroadband system, but can
also be used in a public network as a
standard IP telephone.
The Thrane IP handset is powered directly
from the LAN interface using Power over
Ethernet (PoE).
When connected to the terminal the Thrane IP
handset provides a dedicated BGAN menu with a
subset of the terminal configuration options.
For more information on the functions of the
Thrane IP handset, refer to the user manual for
the Thrane IP handset.
Thrane IP cradle
The Thrane IP cradle serves as a holder for the Thrane IP handset. The cradle
connects to the coil cord from the handset and, using an Ethernet cable, to the
terminal. You can mount the cradle on a wall or a desktop.
Chapter 1: Introduction
10 The Inmarsat BGAN system
The Inmarsat BGAN system
What is BGAN?
The Broadband Global Area Network (BGAN) is a mobile satellite service that
offers high-speed data up to 492 kbps and voice telephony. BGAN enables
users to access e-mail, corporate networks and the Internet, transfer files and
make telephone calls.
The Inmarsat FleetBroadband service
FleetBroadband is a maritime communications service offered in the BGAN
system. Based on 3G standards, FleetBroadband provides cost-effective
broadband data and voice simultaneously.
Chapter 1: Introduction
The Inmarsat BGAN system 11
1111
Introduction
Coverage
The Inmarsat® BGAN services are based on geostationary satellites situated
above the equator. Each satellite covers a certain area (footprint). The
coverage map below shows the footprints of the BGAN system. For updated
information on coverage, see Inmarsat’s home page at inmarsat.com.
This map depicts Inmarsat’s expectations of coverage post repositioning of its I-4 satellites. This
map does not represent a guarantee of service. The availability of service at the edge of coverage
areas fluctuates depending on various conditions. www.inmarsat.com
0°
10°
20°
30°
40°
50°
60°
70°
80°
90°
10°
20°
30°
40°
50°
60°
70°
80°
90°
0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°
Inmarsat’s I4 satellite coverage
0 degrees
Note
The map above shows Inmarsat’s expectations of coverage, but does
not represent a guarantee of service. The availability of service at the
edge of coverage areas may fluctuate.
Chapter 1: Introduction
12 The Inmarsat BGAN system
Overview of the BGAN FleetBroadband system
A complete BGAN FleetBroadband system includes the
SAILOR FleetBroadband terminal with connected peripherals, a
SAILOR 500 FleetBroadband antenna or a SAILOR 250 FleetBroadband
antenna, the BGAN satellite, and the Satellite Access Station (SAS). The
satellites are the connection between your terminal and the SAS, which is the
gateway to the worldwide networks (Internet, telephone network, cellular
network, etc.).
SAILOR
FleetBroadband
Satellite Access Station
(SAS)
Satellite
Packet Switched Network
Circuit Switched Network
SAILOR 250
FleetBroadband
antenna
terminal
IP Handset
SAILOR 500
FleetBroadband
antenna
Chapter 1: Introduction
The Inmarsat BGAN system 13
1111
Introduction
The BGAN services supported by SAILOR FleetBroadband
Supported services
The services currently supported by the SAILOR FleetBroadband comprise:
• A Packet-Switched (PS) connection to the Internet
• A Circuit-Switched (CS) dialed connection for voice, fax or data
• Short Messaging Service (SMS)
•Multi-voice
•Voice Distress
Packet data service
The BGAN network supports different classes of data connection to the
Internet.
•Using a Standard IP connection several users can share the data
connection simultaneously. This type of connection is ideal for e-mail, file
transfer, and Internet and intranet access. The user pays for the amount of
data sent and received.
•Using a Streaming IP connection you get an exclusive high-priority
connection ensuring seamless transfer of data. This type of connection is
ideal for time critical applications like live video over IP. The 8 and 16 kbps
connections are well suited for Voice over IP. The user pays for the duration
of the connection (per minute charge).
Note
The BGAN system supports maximum 11 concurrent Packet Switched
connections at a time per SAILOR FleetBroadband system.
Chapter 1: Introduction
14 The Inmarsat BGAN system
Circuit-Switched (dialed) service
The following types of circuit-switched connection are available:
• Standard Voice. A low-tariff connection for voice only. The voice signal is
compressed to 4.0 kbps, which reduces the bandwidth use and
consequently the tariff.
• 3.1 kHz Audio. A high quality connection which can be used for Premium
Voice or G3 fax. The signal is uncompressed 3.1 kHz audio, which allows for
optimum voice quality.
• ISDN. A high quality connection which can be used for voice (3.1 kHz
Audio), G4 fax or 64 kbps UDI/RDI data.
SMS service
The BGAN system provides a Short Messaging Service (SMS) for sending and
receiving SMS messages to and from the terminal.
Multi-voice service (optional)
Normally, the BGAN system only supports one call at a time per
SAILOR FleetBroadband system. When you subscribe to the optional Multivoice service and enable it in your system, you can have up to 9 concurrent
calls.
To use the Multi-voice service you must enable Multi-voice and enter the APN
for Multi-voice in the web interface of the SAILOR FleetBroadband terminal.
For information on how to set up Multi-voice, see Multi-voice on page 196.
Voice Distress service (optional)
The Voice Distress service uses FleetBroadband to provide priority call access
as soon as the red distress button on the alarm panel is pressed. The caller
will then be connected to an operator at one of three Maritime Rescue
Coordination Centres (MRCCs) strategically located around the globe.
To use the Voice Distress service you must first have it included in your airtime
subscription, acquire a SAILOR 3771 Alarm Panel, enable Voice Distress in your
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