Sageplan ST300 User Manual

ST300

Sageplan, Inc

Users Guide

RELIABLE, AFFORDABLE VEHICLE TRACKING

Caution: Tracking other people or their equipment can be illegal.

Consult local regulations before using this device

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Table of Contents

Welcome .................................................................. 3

Getting Started ......................................................... 3

Initial Installation ...................................................... 4

Things to Remember .................................................. 5

Troubleshooting ........................................................ 6

Do’s and Don’ts with your ST300 ................................. 7

FAQs ........................................................................ 9

Where to get help .................................................... 12

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Welcome

We hope that you enjoy your new ST300, and that you find it
both practical and easy to use. ST300 uses GPS (Global
Positioning System) to track its location and GSM cellular
service to send telemetry to the web-based tracking server.
Your report frequency will depend upon the service option you
have chosen. Your personal web account may be accessed at
www.worldtrackingsolutions.com and holds your tracking maps,
reports, and other information for 120 days.

Getting Started

Your ST300 was shipped ready to use. Simply power on the
unit using the button on the bottom of the right side. If you are
in an area with good visibility to the sky, the GPS LED should
begin to blink quickly within 2 minutes. The other LEDs may
blink according to the chart below:

LED LED State Description

GPS (blue) Off No GPS

Fast Flash GPS Acquired

GSM (green) Off Power Off
Fast Flash No GSM

Slow Flash GSM Coverage Acquired

Power (red/ Off Power On and Normal
green) Solid (Red) Powering Off

Slow Flash (Red) Charging

Slow Flash(Green) Fully Charged

We recommend you make a test run by placing the device
directly on the dash of your vehicle. This insures that the unit
has excellent visibility to the GPS tracking satellites during the
initial synchronization process. Take a test drive, making sure
you are moving for enough time to gather several reports.

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Once you have made your test run, you are ready to view your
reports online. Go to www.worldtrackingsolutions.com using an
Internet Explorer web browser. Click on the “Login” button,
and then check to be sure that all pop up blockers have been
disabled for the tracking site. The maps and data tables are
generated using pop-up windows and will not display if you
have not disabled all pop-up blockers.

Once you have disabled the pop-up blockers, use the Account,
Username and Password included to sign onto your account. To
see your tracks, select “Vehicle Map” under the Mapping tab. If
you have only one vehicle, the current day’s tracking will be
displayed immediately. If you have multiple vehicles, you may
need to select the appropriate vehicle from the list.

Initial Installation

GPS Signal Reception

GPS satellite signals are transmitted to varying degrees through
glass, fiberglass, plastics, and many other fabrics and
materials. ST300 cannot “see” through metal. ST300 generally
works well when placed in a glove compartment, under the
dash, or passenger seat of a vehicle but it will not be able to
obtain a new location fix if placed in the trunk or under the
hood.

GSM Cellular Service Reporting

ST300 uses the GSM cell phone network to send its reports to
the tracking system, so its ability to connect to the internet is
limited by the coverage of this network. Coverage in populated
areas is generally very good, but can be limited in remote
regions.

Batteries

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A fully charged unit will typically last between 3 and 5 days,
depending upon how much motion the device is experiencing.
The power level of the batteries is listed under the column
labeled “Battery” on your tracking website and is displayed as a
percentage. The battery should be charged when the power
level drops below 20%.

Need a longer battery life? We also offer an optional Extended
Battery Pack that can extend battery life to 2-3 months,
depending on use.

Things to Remember

ST300 needs to “see” the GPS satellites in order to report the
location. If there is no information under the tracking data
table column labeled "address", it may be an indication that
your ST300 cannot communicate with the GPS satellites.

The device needs to have cellular coverage in order to send
reports. If the device travels to a rural area with no cell
coverage, it will not be able to report. If the unit loses its
cellular connection, it will automatically transmit its tracking
history when it is able to reconnect to cellular service.

Areas that are mountainous, heavily forested, or streets with
many high rise buildings may have interference.

If an optional Extended Battery Pack is in use, ST300 will
automatically power down any time the Extended Battery Pack
is disconnected from the unit. To power it up, hold down the
power button for approximately 2 seconds.

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Troubleshooting

The device is reporting, but there is no address or the
reported address is not correct.

The most likely cause is a weak GPS satellite signal. This
problem can most often be remedied by moving the device to
an alternate location within the vehicle. As a quick check to
make sure that the device is functioning properly, place it in a
location with excellent visibility to the open sky to verify that it
does report addresses under these conditions.

There are three possible causes for reports with an incorrect
address:

1. No GPS Location reported during last GPS fix cycle: If
ST300 was not able to generate a new location report due
to a weak or non-existent GPS signal, and then the tracking
software will place the vehicle at the last known location on
the map and generate a report in the data table without an
updated address.

2. Map Inaccuracies: We have had a few reports of the street
address not being accurate, although in this case the
physical location on the map generally agrees with the
physical location of the unit.

Do’s and Don’ts with your ST300

Do

Check your battery usage on your web page and recharge the
unit when battery life falls below 20%. A full charge may take
3-4 hours.

Place your ST300 where it will have a clear line of sight to the
sky and receive a fix from the GPS satellites. Concealed
devices may give you fewer location fixes than devices left in
the open and will take longer to get a fix. Sometimes a slight
adjustment in location can make a big difference in the
reporting quality.

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Locations that tend to provide good reporting:

• In the glove compartment

• Under the passenger seat

• Under the package shelf in the rear window

• Inside a fiberglass bumper (not metal bumper)

• On the dashboard (remove on hot, sunny days)

• In the rear window (remove on hot, sunny days)

Locations that may reduce reporting quality:

• In the trunk (Hatchbacks/SUV’s may be OK)

• Completely underneath the vehicle

• Inside the engine compartment (extreme heat)

• In the wheel well (water spray)

• Inside buildings or garages

• In direct sunlight for extended periods (extreme heat)

Don’t

Don’t use your ST300 in prohibited areas that restrict wireless
or two-way radio usage. Using your ST300 in prohibited areas
may be illegal and/or dangerous. These areas can include
hospitals, blasting sites, and in or near aircraft.

Don’t keep the device in direct contact with your body. ST300 is
not designed to be worn. Maintain a space of at least one inch
between the device and your skin. People with pacemakers
should not carry the ST300 on or near their body and should
maintain a distance of at least 8”.

Don’t place your ST300 over the airbag in the vehicle. If the
airbag deploys, this could cause significant injury.

Don’t block the device with metal. ST300 will not get a satellite
fix or be able to report the location when the GPS signal is
blocked by a metal obstruction.

Don’t install the unit next to other transmitting devices, such as
satellite radios, VHF, radar, or other ST300 devices, as they
may interfere with each other.

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Yes, it is OK to…

Place the device inside a covering, to protect it. You may use
plastic or paper. A weatherproof case may be purchased from
World Tracking Solutions to fit your device.

Attach the device with magnets. A magnetic bracket is
available for this purpose.

Attach the device with duct tape or other industrial quality
adhesive.

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FAQs

Where can I use ST300?

Vehicles: ST300 works well in a variety of vehicles including

boats, trailers, RVs and automobiles. Materials that do not
impede ST300’s visibility (provided they are relatively thin)
include fiberglass, plastics, most composite materials, and
glass. Metal will reduce the device’s ability to find its location.
Good locations to try include a glove compartment, a side map
box, under the dash of a car.

Regional Considerations: Depending upon your service
option, ST300 can be used anywhere in North America where
GSM service is available. While coverage is improving almost
daily, some of the more remote regions may not have adequate
coverage to operate the device.

How long will the batteries last?

A fully charged unit will typically last between 3 and 5 days,
depending upon how much motion the device is experiencing.
The power level of the batteries is listed under the column
labeled “Battery” on your tracking website and is displayed as a
percentage. The battery should be charged when the power
level drops below 20%.

Will ST300 work inside of a garage?

Probably not. While ST300 is able to “see” through many
common materials used to build vehicles (i.e. rubber, plastic,
glass, fiberglass, and most composite materials), the
combination of a garage ceiling and roof are generally enough
to keep ST300 from establishing a location fix.

What is the Reporting Frequency of ST300?

ST300 is preprogrammed to report every 2 minutes while the
vehicle is in motion. Please contact Customer Service for
optional report interval upgrades.

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Which Browsers can I use with World Tracking
Solutions?

World Tracking Solutions has been verified to work with
Internet Explorer. Using any other internet browser may lead
to unexpected results.

Why is my unit showing my location as Austin, TX?

Until the unit successfully sends in its first location report from
your area, it will show its location as being at our test facility in
Austin Texas, as this will have been the last successful location
fix it achieved before being shipped to you.

Is it legal to use ST300 in my area?

Due to the wide variability of state and local regulations, our
company is unable to provide legal advice for a particular
application of ST300 in any given jurisdiction. It is up to the
user to understand and comply with the laws and regulations of
their area.

How do I check the battery level?

The battery level is listed under “Battery” on the location report
table. The number reported is from 0 to 100 remaining
percentage of battery power left in the device. We recommend
recharging the batteries when the level falls below 20%.

I cannot log into my account, what’s wrong?

Verify that your browser is set to allow third party cookies and
that all pop-up blockers are disabled. If you are using a
browser that cannot be configured to accept third party
cookies, try using our alternate vehicle tracking website at
http://sts03.mytracksite.com.

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Where to get help

World Tracking Solutions Technical Support Hours

Monday through Friday
8:00 a.m. to 8:00 p.m. Central Time

After Hours: Message service available at same phone number.

Contact Information

Email: [e-mail]
Phone: [phone]

We are interested in your feedback on the device and how we
can improve our manual. Thank you for your patronage. Please
feel free to contact us with any questions or comments.

Sag eplan, Inc.

12871 Research Blvd.
Suite 204
Austin, TX 78750
[phone]
www.sageplan.com
www.worldtrackingsolutions.com