SageTracker
Personal
Sageplan, Inc
Users Guide
RELIABLE, AFFORDABLE VEHICLE TRACKING
Caution: Tracking other people or their equipment can be illegal.
Consult local regulation s before using this device
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Table of Contents
Welcome ................................................................. 3
Getting Started ......................................................... 3
Initial Installation...................................................... 4
Troubleshooting ........................................................ 5
Do’s and Don’ts with your SageTracker ........................ 6
Things to Remember ................................................. 7
FAQs ....................................................................... 9
Where to get help ....................................................12
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Welcome
We hope that you enjoy your new SageTracker, and that you
find it both practical and easy to use. SageTracker uses GPS
(Global Positioning System) to track its location and GSM
cellular service to send telemetry to the web-based tracking
server. Your report frequency will depend upon the service
option you have chosen. Your personal web account may be
accessed at www.sagetracker.com and holds your tracking
maps, reports, and other information for 120 days.
Getting Started
Your ST Personal was shipped ready to use. Simply install the
battery pack into the device and the device will power on. If
you are in an area with good visibility, the LED labeled “GPS”
should begin to flash within about 2 minutes. If you are using
either the AC or DC power adapter, connect the small USB
connecter into the device to provide auxiliary power.
LED Definitions
Power
Mode
CALL ON GPS BAT
Yellow Yellow Yellow Red
Battery Blink when
registering
Normally
Off
Slow Blink
Off when
no motion
detected
Blink when
locked
OFF when
no GPS
Slow blink
when
battery is
low
Auxiliary Same ON Solid Same Fast blink
during
charge.
Off when
charged
Take your device for a test run. We recommend that you make
a test run by placing the device directly on the dash of your
vehicle. Make sure that the GPS LED indicator is blinking. If it
is not, that is an indication that the unit has not been able to
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sync up with the satellites. Move the device to as open a
location as possible.
GPS satellite signals are transmitted to varying degrees through
glass, fiberglass, plastics, and many other fabrics and
materials. SageTracker cannot “see” through metal.
SageTracker generally works well when placed in a glove
compartment, under the dash, or passenger seat of a vehicle
but it will not be able to obtain a new location fix if placed in
the trunk or under the hood.
Once you have made your test run, you are ready to view your
reports online. Go to www.sagetracker.com using an Internet
Explorer web browser. Click on the “My Site” button, and then
check to be sure that all pop up blockers have been disabled for
the tracking site. The maps and data tables are generated
using pop-up windows and will not display if you have not
disabled all pop-up blockers. You will also need to enable third
party cookies in order for the site to function correctly.
Once you have disabled the pop-up blockers, use the username
and password included to sign onto your account. To see your
tracks, select “Vehicles & Locations”. Click on “Today’s Track”,
and then click the “Show Me” button to bring up the map and
data report for your test run.
Initial Installation
User Buttons
ST Personal has five preprogrammed buttons that allow you to
change the reporting interval, set a geofences, or send an alert.
Button Function
+ Set reporting interval to maximum
- Set reporting interval to 10 minutes
Θ Set 500ft/150meter radial geofence #1 at current
location. (Note. You must have a flashing GPS
LED in order for the unit to set a geofence)
< Set radial geofence #2 at current location.
“Side” Send alert message to tracking serve
r
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GSM Cellular Service Reporting
SageTracker uses the GSM cell phone network to send its
reports to the tracking system, so its ability to connect to the
internet is limited by the coverage of this network. Coverage in
populated areas is generally very good, but can be limited in
remote regions.
Battery Mode Operation
When operating in the battery mode, the device will power
down during long periods without motion. The unit will
automatically power back up when motion is detected, but
there will be a lag between power up and the first report from
the device. This delay will be can range between 2 and 10
minutes depending upon the GPS signal strength.
Troubleshooting
The device is reporting, but there is no address or the
reported address is not correct.
The most likely cause is a weak GPS satellite signal. This
problem can most often be remedied by moving the device to
an alternate location within the vehicle. Check the GPS LED to
see if it is blinking.
There are three possible causes for reports with an incorrect
address:
1. No GPS Location reported during last GPS fix cycle: If
SageTracker was not able to generate a new location report
due to a weak or non-existent GPS signal, then the tracking
software will place the vehicle at the last known location on
the map and generate a report in the data table without an
updated address.
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2. Weak GPS Signal: If the column labeled “Satellites”
indicates that the report was generated with 4 or less
satellites, then the reading should be treated as an estimate
only. While estimate reports are often useful, they can on
occasion be completely erroneous.
The GPS LED will not illuminate, even under perfect GPS
conditions
The device may need to be reset. To reset the unit remove the
battery for one minute, then reinstall and retest.
Do’s and Don’ts with your SageTracker
Do
Place your SageTracker where it will have a clear line of sight to
the sky and receive a fix from the GPS satellites. Concealed
devices may give you fewer location fixes than devices left in
the open. Sometimes a slight adjustment in location can make
a big difference in the reporting quality.
Locations that tend to provide good reporting:
• In the glove compartment
• Under the passenger seat
• Under the package shelf in the rear window
• Inside a fiberglass bumper (not metal bumper)
• On the dashboard (remove on hot, sunny days)
• In the rear window (remove on hot, sunny days)
Locations that may reduce reporting quality:
• In the trunk (Hatchbacks/SUV’s may be OK)
• Completely underneath the vehicle
• Inside the engine compartment (extreme heat)
• In the wheel well (water spray)
• Inside buildings or garages
• In direct sunlight for extended periods (extreme heat)
Don’t
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Don’t use your SageTracker in prohibited areas that restrict
wireless or two-way radio usage. Using your SageTracker in
prohibited areas may be illegal and/or dangerous. These areas
can include hospitals, blasting sites, and in or near aircraft.
Don’t place your SageTracker over the airbag in the vehicle. If
the airbag deploys, this could cause significant injury.
Don’t block the device with metal. SageTracker will not get a
satellite fix or be able to report the location when the GPS
signal is blocked by a metal obstruction.
Yes, it is OK to…
Place the device inside a covering, to protect it. You may use
plastic or paper. A weatherproof box may be purchased from
SageTracker to fit your device.
Attach the device with magnets. A magnetic bracket is
available from SageTracker for this purpose.
Attach the device with duct tape or other industrial quality
adhesive.
Things to Remember
SageTracker needs to “see” the GPS satellites in order to report
the location. If there is no information under the tracking data
table column labeled "address", it may be an indication that
your SageTracker cannot communicate with the GPS satellites.
When operating in the battery mode, the device will power
down during long periods without motion. The unit will
automatically power back up when motion is detected, but
there will be a lag between power up and the first report from
the device. This delay will be entirely dependent upon the GPS
signal strength.
Remember that concealed devices will provide fewer fixes and a
longer reporting interval than devices left in the open.
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The device needs to have cellular coverage in order to send
reports. If the device travels to a rural area with no cell
coverage, it will not be able to report. If the unit loses its
cellular connection, it will automatically transmit its tracking
history when it is able to reconnect to cellular service.
Areas that are mountainous heavily forested or streets with
many high rise buildings may have interference.
Your ST Personal device is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emissions limits
for exposure to radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. Government.
These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. These
guidelines are based on the safety standards previously set by
the U.S. and international standards bodies. The standards
include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The exposure standard for wireless RF devices, such as the ST
Personal, employs a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit set by the FCC is
1.6W/kg. SAR values at or below that limit are considered safe
for the general public.
Before a wireless RF device is made available for sale to the
Public, it must be tested and certified to the FCC that it does
not exceed the SAR limits established by the FCC. Tests for SAR
are conducted using the positions and locations (e.g., at the ear
or worn on the body) as required by the FCC for each device
model. The ST Personal has been tested and meets the FCC RF
exposure guidelines when used as or when worn on the body
using an approved belt clip. Other uses may not ensure
compliance with FCC RF exposure guidelines.
Credits
If you have chosen a prepay plan, please note that each time
the device sends a report, it uses 1 credit. Your credit balance
is listed at the top of your tracking site, and you may purchase
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more credits by clicking on the “Buy Credit” button beside it. If
you run out of credits, you will not be able to log into your
website until your purchase additional credits.
If you have chosen an unlimited monthly wireless service you
do not need to worry about credits for your tracker.
FAQs
Where can I use SageTracker?
Vehicles: SageTracker works well in a variety of vehicles
including boats, trailers, RVs and automobiles. Materials that do
not impede SageTracker’s visibility (provided they are relatively
thin) include fiberglass, plastics, most composite materials, and
glass. Metal will reduce the device’s ability to find its location.
Good locations to try include a glove compartment, a side map
box, under the dash of a car.
Regional Considerations: Depending upon your service
option, SageTracker can be used anywhere in North America
where GSM service is available. While coverage is improving
almost daily, some of the more remote regions may not have
adequate coverage to operate the device.
How long will the batteries last?
A freshly charged unit will last for about 3 days or 1,000
reports, whichever comes first. The unit only updates its
position when in motion, and will not report from the same
location repeatedly.
What is a Geofence?
A Geofence is an area you define on the map that you want to
know when your vehicle enters or leaves. Setting up a
Geofence takes only a minute on your personalized website,
you can tell the SageTracker website to notify you if your
vehicle enters or leaves the Geofence. For more information,
please consult the “help” section of the tracking website, click
on “map window” then click on “create a Geofence” to walk you
through the process.
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How do I set up a Notification?
From your tracking home page, click on “My Settings” then
“Notifications”. Scroll down to “User Notification” and fill in the
step by step form.
What is a credit?
A credit is used to keep track of how many messages are being
sent back and forth between your device and the online
tracking system. SageTracker will attempt to generate a new
location report at the interval you selected anytime motion is
detected. When a message is sent into the system by the
device, one credit is debited from your account. If you run out
of credits, more can be purchased by clicking on “Buy Credits”
at the top of your tracking map.
Will SageTracker work inside of a garage?
Probably not. While SageTracker is able to “see” through many
common materials used to build vehicles (i.e. rubber, plastic,
glass, fiberglass, and most composite materials), the
combination of a garage ceiling and roof are generally enough
to keep SageTracker from establishing a location fix.
What is the Reporting Frequency of SageTracker?
SageTracker Personal is programmed to report at an interval of
10 minutes, and a maximum report rate interval as prescribed
by your subscription level.
Can I change the reporting frequency of my
SageTracker?
Yes. The procedure is described under the “Initial Installation”
section of this guide.
Which Browsers can I use with SageTracker?
SageTracker has been verified to work with Internet Explorer.
Using any other internet browser may lead to unexpected
results.
Why is my unit showing my location as Austin, TX?
Until the unit successfully sends in its first location report from
your area, it will show its location as being at our test facility in
Austin Texas, as this will have been the last successful location
fix it achieved before being shipped to you.
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Is it legal to use SageTracker in my area?
Due to the wide variability of state and local regulations, our
company is unable to provide legal advice for a particular
application of SageTracker in any given jurisdiction. It is up to
the user to understand and comply with the laws and
regulations of their area.
How do I check the battery level?
The battery level is listed under “Battery” on the location report
table. The number reported is from 0 to 100 remaining
percentage of battery power left in the device.
My maps and reports won’t display, what’s wrong?
Make sure your pop up blocker is set to allow pop ups from
your tracking site. When you click the “Show Me” button, and
nothing happens, look on your screen for a message bar from
the pop up blocker. Often you can click on the message bar
and select “Allow Pop Ups from this site.”
I cannot log into my account, what’s wrong?
Verify that your browser is set to allow third party cookies. If
you are using a browser that cannot be configured to accept
third party cookies, try using our alternate vehicle tracking
website at http://webtrack.sagetracker.net.
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Where to get help
Log onto www.sagetracker.com, click on “My Site”, enter your
username and password and click on “Help”. Many topics are
covered on this site.
SageTracker Technical Support Hours
Monday through Friday
9:00 a.m. to 6:00 p.m. Central Time
Contact Information
Email: support@sagetracker.com
Phone: 1-512-535-5248
We are interested in your feedback on the device and how we
can improve our manual. Thank you for your patronage. Please
feel free to contact us with any questions or comments.
Sageplan, Inc.
807 Brazos Street
Suite 910
Austin, TX 78701
(512) 535-5248
www.sageplan.com
www.sagetracker.com
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