Sagem MY225X User Manual

ENGLISH

Group.

Société Anonyme

www.sagem.com

User Manual

my225X

Battery & SIM card

SAGEM is a trademark of SAFRAN

Capital 49 353 885 € - 440 349 181 RCS PARIS

Le Ponant de Paris - 27, rue Leblanc - 75015 PARIS - FRANCE

Switch off your phone and disconnect the charger.
The SIM card is inserted beneath the phone’s battery.

Slide the SIM card, with cut corner as shown on the phone,

1

into the card holder with fold face down.

Place the battery by first inserting the upper section into the

2

opening.



Replace the back cover, making it slide.

3

information”.

For detailed information, refer to the section “Care and safety
safe use of your mobile phone.
Please read the safety precautions carefully to ensure the correct and
kind, expressed or implied.
recommendations in this manual do not constitute a warranty of any
ensure accuracy of the contents, but all statements, information, and
Every effort has been made in the preparation of this manual to
The information in this manual is subject to change without notice.

Notice

Charging the battery

Your phone is powered by a rechargeable battery. A new battery
must be charged for at least 4 hours before being used for the first
time. It reaches its optimum capacity after a few cycles of use.
When your battery has been discharged, the phone displays the state
(empty battery icon flashes). In this case recharge your battery

for at least 15 minutes before making any more calls so as to avoid
being cut off mid-call.

It is possible that the battery may heat up slightly during charging;
this phenomenon is normal.

WARNING

There is danger of explosion if the battery is placed in an
incorrect way or if it is exposed to fire.
Do not short circuit it.
The battery does not have any part that you can change.
Do not try to open the battery casing.
Use only the appropriate chargers and batteries as shown in the
phone manufacturer's catalogue.
The use of other types of chargers or batteries may be
dangerous and invalidate the warranty.
Used batteries must be disposed of in the appropriate places.
We advise you to take the battery out if you plan not to use the
phone for extended periods.
You are strongly advised not to connect your phone to the
charger if it doesn’t contain a battery.
The charger is a safety step-down transformer, it is forbidden to
modify, alter or replace it by another component (power supply
plug, etc).
If the battery is entirely discharged, the phone cannot start.
Plug the phone to the charger. The phone will switch on after a
few minutes of charge. You can use the phone again when the
Start option is displayed on the screen.

Technical features

Weight: 65 g
Size: 107 x 47 x 10 mm
Original battery: Li-ion 670 mAh
Battery life calls/standby: up to 3hours , up to 240 hours
(these values are theoretical ones and given for information only)
Operating temperature: from - 10°C to + 50°C
The technical characteristics of the product are subject to change
without notice.

Key description

Red key

:

In idle screen: Long press : Switch on/off
In call context: Reject a call - hang up
In menus: Return to idle screen

Green key

:

In idle screen: Short press: Fast access to the list of calls
In call context: Call - receiving a call

Right soft key:

In idle screen: Access to certain functions (shortcuts)
In other screens: Chooses the function shown directly

above the soft key, usually Back, Delete or Cancel

Left soft key:

In idle screen: Access to main menu
In other screens: Chooses the function shown directly

above the soft key, usually Select, OK or Save

In idle screen: short press the Up/Down/Left/Right ke
to access a certain menu directly (as defined in the menu

Settings/

Shortcuts)

Up key: Previous choice/increase value/up
Down key: Next choice/decrease value/down
Left key: Previous input field/move left
Right key: Next input field/move right

During a call: Increase/Reduce volume

In the remaining, we will refer to this key as OK key

In idle screen: Access to main menu
In menus: Context-sensitive access to different functions
During a call: Access to in-call menu

Long press: lock the keypad
Short press: + OK key to unlock the keypad

When composing a message:

Short press: switch from one input mode to another
(Eng, upper case/lower case, 123 mode)

In idle screen: Long press: activate/deactivate the silent
mode

When composing a message:

Short press: display the symbol table

0 to 9 Alphanumeric keys

Press corresponding keys to input numbers when dialing
or

numbers and characters when editing

Long press[0]: to input “+” for international access
Long press[1]: to call voicemail

Short press[2-9] then Green key

specified

in the menu Contacts/

: to call the contact

Contacts menu/Speed dial

y

Screen content description

Idle screen

The idle screen may contain the following information:

1 - The title bar icons:

Battery

Silent mode (the ringtone is off)

Calls forwarded

Roaming

Signal strength level (between 0 and 5 bars)

Message received (read your message)

Alarm

Voice message (at least 1 message that hasn’t been listened
to in the Voicemail)

2 - Network provider
3 - Date and time
4 -

The following information may also be displayed:

« 1 New message» or « 1 missed call » (incoming call failed).
It can be deleted by pressing the Red key briefly.

---------------------------------------------------------------------------------

Soft keys

Two soft keys (left and right) perform the actions indicated by the
icon above them (respectively on the bottom left and bottom right
sides of the screen).
Here is the list of possible actions of
the left soft key: and the right soft key:

Enter the main menu

Options

OK/Yes/Select

Save

Search

Go to date(Calendar)

Reset(Call duration)

Shortcut

Delete

Back/No/Cancel

Disconnect

Resume/Hold

Mute/Unmute

Main Menu description

Contacts

Contacts menu

Messages

Write message
Inbox
Sentbox
Drafts
Voicemail
Settings
Local info.

Calls

Received
Missed
Dialled
Call duration

Settings

Display
Sounds
Date / Time
Shortcuts
Own number
Automatic keypad lock
Call
Network
Security
Factory default

Extras

Calculator
Calendar
mySudoku
Conversion
Service

Alarm

Using your phone

Switching on

Press and hold the Red key to switch your phone on.
A short display appears.
If access to the SIM card is protected, the phone prompts you to
enter the PIN number: between 4 and 8 digits given to you when the
SIM card was issued. These digits do not appear on the screen for
security reasons.

WARNING

When a wrong PIN number is entered three times consecutively,
your SIM card will be locked. To activate it

- Enter the PUK (Personal Unblocking Key) code provided by:
your operator, and accept.

- Enter your PIN number and accept.

- Enter your PIN number again and accept.
After 5 or 10 failed attempts (depending on the type of SIM card),
the SIM card is definitely locked. You must then contact your
operator or your SMC to obtain a new card.

Then the mobile searches a network to lock on and displays on the
screen for you to use.

---------------------------------------------------------------------------------

Making a call

Dial the number of your correspondent and press the Green key.
During the call, the tones may indicate the establishment of the call.
Once communication has been established, you can adjust the
sound level (volume) using the Up/Down keys.
At the end of the conversation press the Red key to hang up.

International call

Long press 0 to display "+", then dial the country code without
waiting for the dial tone, then the number of the called party.

Emergency services

To obtain the international emergency service, dial
the Green key.
Depending on the operators you can obtain the emergency
service with or without SIM card or when the keypad is locked.
It is enough to be in an area served by a network.

---------------------------------------------------------------------------------

Receiving a call

When you receive a call, the number of your correspondent is
displayed when it is presented by the network.
Press the Green key or the
To refuse the call, press the Red key.
To stop the ring tone or the vibrate, without refusing the call, press
the Right

soft

key.

Hands-free mode

To change to hands-free mode during a call, make a short
press on the Left
the OK key or the Left
amplified mode.

WARNING:

in this mode do not bring the phone up to your ear.

All the numbers corresponding to incoming and outgoing calls are
logged in the list of recent calls.

---------------------------------------------------------------------------------

Switching off

Press the Red key for five (5) seconds.
The end message is displayed. The phone switches off.

Left soft key

soft

key and select Speakerphone, then press

soft

key to confirm activation of the

112

then press

to answer, and speak.

Contacts

Using the contacts

Enter the

Contacts

have some (otherwise, go to
When a contact is selected, an icon is displayed in the title bar.
You can search for a contact quickly by typing the first letter.

---------------------------------------------------------------------------------

Storing a new contact

From the Contacts menu, select Add contact and press the Left soft
key to enter the menu.

- Choose the place where you wish to store the contact (SIM card or
phone) using the Up/Down keys, and validate.

- Select name and press the OK key, enter name of your
correspondent and press the OK key again to confirm.

- Select number and press the OK key, enter phone number and
press the Left

- Press the Left

---------------------------------------------------------------------------------

Copy / Delete contact

From the Contacts menu, select Copy all to copy all the SIM
contacts to the phone memory or all the phone contacts to the SIM
card.
Select Delete all to delete all the SIM entries or all the mobile phone
entries.

---------------------------------------------------------------------------------

Fixed dial

This menu allows you to restrict the outgoing calls. The availability of
this menu depends on your SIM.
From the Contacts menu, select Fixed dial menu and validate.
Enter PIN2 number and validate.
When activating this function, only the numbers stored in the fixed
dialling can be called. This phonebook is linked to the SIM card, and
its size depends on the card's capacity.

---------------------------------------------------------------------------------

Speed dial

1. You can assign any one of the 8 numbers from 2 to 9 to specific
contact. Enter the specific contact numbers, then press the Green
key to make a speed dial in the home page only.
To set up the speed dial, from the speed dial menu, select “Invalid
record” to the “Select contact”, then enter Contacts list to select a
contact.
If a contact is used in the speed dial, you can press the Left
for available functions.

2. Enter the sequential phone contact number (only for the contacts
stored in the SIM card memory) with “#” key, (example : 21#), the
contact will be displayed.

menu, the contacts list is displayed if you already

Storing a new contact

soft

key or the OK key to confirm.

soft

key to store it.

).

soft

key

Calls

This menu allows you to access the list of last numbers used.
Enter Calls menu, you can access the call log divided into three lists
that you can display with the navigator key: Received, Missed and
Dialled calls. Each call has information on type of call, date and time.
Select a call from the list and validate, various options are proposed:
Call, Send message, Delete, Save etc.
You can also make a call to a number by pressing the Green key.
Fast access to the list of calls from the idle screen: press the Green

key.

Messages

Compose & send message

From Messages menu select the Write message menu and validate.
The number of characters in an SMS is limited to 160 characters (or
even less in the case of exotic languages). When typing a text, a
counter showing the number of characters deducted is displayed at
the top of the screen.
When the text has been entered, press the Left

- select Send, to send the message by entering the receiver’s
number or selecting it in the contacts.

- select Save to drafts, if you do not want to send message immediately
or if you want to send it several times; it is saved in the Drafts.

- select Send and save, to send the message by entering the
correspondent's number while saving a copy in the Sentbox.

------------------------------------------------------------------------------------

Receiving messages

When you receive a message, a melody (defined in the menu Setting
/Sounds/SMS) warns you and a message icon is displayed on the

screen.
You can press the Left
you do not read the messages, this icon remains displayed on the
screen. When it flashes, the memory is full. Received messages are
stored in the SIM card or in the phone until you choose to delete them.

------------------------------------------------------------------------------------

Local information

This menu is used to activate reception of local information
broadcast by the network. You can choose whether you want to
receive this information or not (please contact your network provider
for more details).

------------------------------------------------------------------------------------

Voicemail

This function allows you to call your voicemail number and listen to
voicemail. If your voicemail number has not been entered yet, you
must enter it in the Menu Messages/Voicemail/Voicemail number.
If your voicemail number is stored, you can quickly access your
voicemail from the idle screen via a long press on key 1.

soft

key to read the new message directly, If

soft

key:

Extras

This menu allows you to access the various extra features offered by
your phone.

Calculator

This menu allows you to use your phone as a calculator.

Calendar

This menu allows you to display a calendar.

mySudoku

Your phone is supplied with mySudoku game.

Conversion

This menu allows you to convert one currency to another .

Services

This menu allows you to access numerous services offered by your
operator. The list of these services will appear in the menu
depending on your subscription.

Alarm

From the Alarm menu, select either Alarm 1, or Alarm 2, or Alarm 3
and validate.
To activate or deactivate the alarm, select On or Off and validate.
If On is selected, you can set the waking time by entering the
numbers directly or using the Up/Down keys and validate.
The alarm icon appears on the home page.
The alarm works even when the phone is switched off.

Settings

Date and Time

From the Date / Time menu, select:

- Set date / time: set the time by entering it directly in digital format

or by using the Up/Down keys, then use the Right key or Left key
to access the next (or previous) input field. Once the time is correct,
accept it.
Date: same procedure as for setting the time.

- Date format: it allows to choose which date format shall be used.

Use the Up/Down keys to select date format and validate.
Date separator: it allows choosing which mark to use for dividing
date display (19/01/07). Use the Up/Down keys to select and
validate.

- Time format: it allows choosing which time format to use.

Use the Up/Down keys to select 12 hours or 24 hours and validate.

- Display: select the desired display type, either None or Analog or

Digital.

-----------------------------------------------------------------------------------

Shortcuts

The Left/Right/Up/Down keys can be customized as shortcut of the
following features: None, Main menu, Inbox, Contacts, Calls, Alarm.
This menu allows you to customize the settings of your phone to
make it as convenient as possible.
In the menu Settings/Shortcuts, select the key that you wish to
customize and validate. Choose then the function that you want to
access through this key and validate.

-----------------------------------------------------------------------------------

Lock /unlock keypad

On the Settings menu, please select the Automatic keypad lock
menu and validate.
If the automatic keypad lock is activated, the keypad will be locked
after 30 seconds of inactivity.
When the keypad is locked, emergency calls are still possible.
In order to unlock your keypad, press the * key then the OK key.

-----------------------------------------------------------------------------------

Sounds

This menu allows you to customize the ringtones, to adjust the
volume and set the vibrating mode.
From the Sounds menu, choose Call/SMS/Alarm menu and validate.
Use the Up/Down keys to select the ringtones from the proposed list
and validate.
From the Sounds menu, choose Volume menu and validate.
Adjust the volume of the ringtones using the Left and Right keys of
the navigator.
Note that the keypad beeps can be deactivated by reducing their
volumes to zero.
During a call, you can also use the navigator keys to adjust the call
volume.

-----------------------------------------------------------------------------------

Any key answer

If you choose enable, you can press any key to answer the incoming
call except the Red key and the Right soft key.
On the Call menu, please select the Any key answer menu and
validate. You can set the function to enable or disable.

-----------------------------------------------------------------------------------

Call waiting

While you are already in a call, the Call waiting function informs you
thanks to a special tone that someone else is trying to call you.
Simultaneously, the name and/or phone number of the person who
is trying to call you is displayed on the screen.
Note that the availability of this service depends on your operator.
In the menu Call/Call waiting, you can activate, deactivate, or consult
the status of the call waiting service.

-----------------------------------------------------------------------------------

Call forward

The Call forward function allows you to divert the incoming calls to
your voicemail or to another phone number.
Note that the availability of this service depends on your operator.
In the menu Call/Call forward, choose the type of forwarding from the
available options.

Call barring

The Call barring function allows you to block the incoming and/or
outgoing calls, either permanently or when you are abroad and if a
roaming service is available.
Note that the availability of this service depends on your operator and
requires a specific password provided by your operator.

-----------------------------------------------------------------------------------

Security

- PIN: this is your SIM's secret code. If access to the SIM card is

protected, the phone prompts you to enter the PIN number: between
4 and 8 digits given to you when the SIM card was issued. These
digits do not appear on the screen for security reasons.
After activate or deactivate the PIN, you must input the correct PIN.

- PIN2: you have a second PIN number to allow you to access certain

functions.

These functions may or may not be available depending on

your SIM card.

- Phone code: when the Phone code is activated, it prevents anybody

to use your phone with another SIM card than yours. Practically, you
will be prompted for the phone code anytime you change the SIM card.

Conformance Document

Déclaration CE de Conformité

Fabricant Sagem Mobiles

Manufacturer

Adresse Le Ponant de Paris

Address

Declares under our sole responsibility that our product

Nom du produit Dual Band GSM/DCS AX2007CS1 (my225X)
Product Name Dual Band GSM/DCS AX2007CS1 (my225X)

est conforme aux exigences des directives européennes suivantes:
conforms to the requirements of the following EEC directives:
EEC Directive 1999/5/CE

Sécurité (Safety) EN 60950

CEM (EMC) EN 301 489-1

EN 301 489-7

Réseau 3GPP TS 51.010-1 v 7.5.0 avec GCF-CC v 3.25.0 inclus
(Network) (3GPP TS 51.010-1 v 7.5.0 selected with GCF-CC v3.25.0 included)
EN 301 511 V9.0.2

Santé (Health) EN 50360, EN 50361

Place and date of issue

Signature

27, rue Leblanc - 75015 PARIS – FRANCE

Care and safety information Warranty

SAR

THIS MODEL MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES

Your mobile device is a radio transmitter and receiver. It is designed by
international guidelines. These guidelines were developed by the
independent scientific organization ICNIRP and include safety margins
designed to assure the protection of all persons, regardless of age and
health.
The guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg
and the highest SAR value for this device when tested at the ear was

1.26 W/kg (*). As mobile devices offer a range of functions, they can be
used in other positions, such as on the body as described in this user
guide (**).
As SAR is measured utilizing the devices highest transmitting power
the actual SAR of this device while operating is typically below that
indicated above. This is due to automatic changes to the power level of
the device to ensure it only uses the minimum level required to reach
the network.
The World Health Organization has stated that present scientific
information does not indicate the need for any special precautions for
the use of mobile devices. They note that if you want to reduce your
exposure then you can do so by limiting the length of calls or using a
'hands-free' device to keep the mobile phone away from the head and
body. Additional Information can be found on the websites of the World
Health Organization (http://www.who.int/emf).

(*) The tests are carried out in accordance with international guidelines
for testing.

(**) Please see the Distance of operation section about body worn
operation in the “Safety” section.

Advice for limiting exposure to radiofrequency
(RF) fields

For individuals concerned about limiting their exposure to RF fields, the
World Health Organization (WHO) provides the following advice:
Precautionary measures: Present scientific information does not
indicate the need for any special precautions for the use of mobile
phones. If individuals are concerned, they might choose to limit their
own or their children’s’ RF exposure by limiting the length of calls, or
using "hands-free" devices to keep mobile phones away from the head
and body.
Further information on this subject can be obtained from the WHO
home page http://www.who.int/peh-emf WHO Fact sheet 193: June

2000.

Environment

Packaging

To facilitate the recycling of packaging materials, please comply with
the selective waste sorting rules instituted locally for this type of waste.

Batteries

Spent batteries must be deposited at the designated collection points.

The product

The crossed-out waste bin mark affixed to the product
(including its accessories) means that it belongs to the family of
electrical and electronic equipment.
To promote the recycling and recovery of waste electrical and
electronic equipment (WEEE) and at the same time safeguard
the environment, European regulations require you to comply
with the sorting rules instituted locally for this type of waste.

Safety

Never attempt to disassemble your phone. You alone are responsible
for how you use your phone and any consequences of its use.
As a general rule, always switch off your phone wherever the use of a
phone is prohibited.
Use of your phone is subject to safety measures designed to protect
users and their environment.
Do not use your phone in damp areas (bathroom, swimming pool…).
Protect it from liquids and other moisture.
Do not expose your phone to extreme temperatures lower than -10°C
and higher than + 50°C.
The physicochemical processes created by chargers impose
temperature limits when charging the battery. Your phone
automatically protects the batteries in extreme temperatures.
Do not leave your phone within the reach of small children (certain
removable parts may be accidentally ingested).

Electrical safety

Only use the chargers listed in the manufacturer’s catalogue. Using any
other charger may be dangerous; it would also invalidate your
warranty. Line voltage must be exactly the one indicated on the
charger’s serial plate.

Aircraft safety

When travelling by plane, you will need to switch your phone off when
so instructed by the cabin crew or the warning signs.
Using a mobile phone may be dangerous to the operation of the aircraft
and may disrupt the phone network.
Its use is illegal and you could be prosecuted or banned from using
cellular networks in the future if you do not abide by these regulations.

Explosive materials

Please comply with warning signs at petrol station asking you to switch
your phone off. You will need to comply with radio equipment usage
restrictions in places such as chemical plants, fuel depots and at any
location where blasting operations are under way.

Electronic equipment

To avoid the risk of demagnetization, do not leave electronic devices
close to your phone for periods of time.

Electronic medical equipment

Your phone is a radio transmitter which may interfere with electronic
medical equipment or implants, such as hearing aids, pacemakers,
insulin pumps, etc. It is recommended that a minimum separation of 15
cm be maintained between the phone and an implant. Your doctor or
the manufacturers of such equipment will be able to give you any
advice you may need in this area.

Hospitals

Always make sure that your phone is switched off in hospitals when so
instructed by warning signs or by medical staff.

Road safety

Do not use your phone when driving. In order to give your full attention
to driving, stop and park safely before making a call. You must comply
with any current legislation.

Distance of operation

This phone model has been tested and meets radiofrequency exposure
guidelines when used as follows:

- against the ear: make or receive a phone call and hold the phone as
you would a wireline telephone,

- body worn: when transmitting, place the phone in a carry accessory
that contains no metal and positions the phone a minimum of 1.5 cm
from your body. Use of other accessories may not ensure compliance
with radiofrequency exposure guidelines. If you do not use a body worn
accessory and are not holding the phone at the ear, position the phone
a minimum of 1.5 cm from your body,

- data operation: when using a data feature, position the phone a
minimum of 1.5 cm from your body for the whole duration of the data
transmission.

Accessories

We recommend you the use of SAGEM brand accessories for optimal
operating of your phone and accessories.

You must always use your phone for the purpose for which it was
designed, under normal operating conditions. Sagem Mobiles declines all
responsibility for any use outside of the scope of its designed purpose and
for any consequences of this use.
The software program developed by SAGEM remains the exclusive
property of Sagem Mobiles. It is therefore highly prohibited to modify,
translate, de-compile or disassemble this software program or any part
thereof.

Usage precautions

Your phone allows you to download ring tones, icons and animated
screensavers. Some of these items may contain data that may cause
malfunctions of your phone or data losses (virus for example).
For this reason, Sagem Mobiles rejects all responsibility concerning (1)
the reception of downloaded data or losses of the said data, (2) the
impact on the operation of the phone and (3) damages resulting from
receiving the said downloaded data or loss of said data. In addition,
Sagem Mobiles states that a failure caused by receiving downloaded
data that do not comply with the specifications set by Sagem Mobiles is
excluded from the warranty. Consequently, the diagnosis and repair of
a phone infected by the said downloaded data will be at the expense of
the customer.
Any content that you download to your phone may be protected by
copyright belonging to third parties and consequently you may not have
the right to use this content or its use may be restricted. Consequently
it is up to you to ensure that you have permission, such as under the
terms of a licence agreement, to use any content that you download.
Furthermore, Sagem Mobiles does not guarantee the accuracy or the
quality of any content that you download. You alone are responsible for
the content that you download to your mobile phone and how you use
it. Sagem Mobiles cannot be held responsible for this content or for its
use.
It is your responsibility to ensure compliance, at your own expense,
with the laws and regulations applicable in the country where you use
your phone.

Warranty conditions

Whenever you wish to make use of the warranty, please contact your
vendor and present the purchasing paperwork obtained from the
vendor.
If a fault occurs, the vendor will indicate what action is to be taken.

1. The new phone (excluding consumables), including new

accessories bundled with the phone, are guaranteed by Sagem
Mobiles, parts and labour (apart from travel) against any manufacturing
fault for a period of twelve (12) months with effect from the sale of the
phone to the customer, on presentation of the paperwork indicating the
purchase date of the phone.
If the telephone is supplied with a warranty card, the period of the
warranty applicable is the period indicated on the warranty card.
Phones that have been repaired or replaced as standard during the
warranty period stated above are guaranteed (parts and labour) until
the later of these two dates:
Expiry of the guarantee period of twelve (12) months stated above or
three (3) months with effect from the date of support provided by
Sagem Mobiles.
Your legal rights under the terms of applicable national law as well as
your rights in relation to your retailer, as set out in the sales contract,
remain applicable and are in no way affected by this guarantee.
In any disputes, the phone is covered by the legal warranty against the
consequences of faults or hidden defects.

2. All faulty phones under warranty will be replaced or repaired free of

charge at Sagem Mobiles's option (with the exclusion of repair of any
other damage), once it has been specified that the work required for the
application of the warranty will be done in a workshop and that the
return costs (transport and insurance) of the phone to the address to be
indicated by the Sagem Mobiles after-sales service, whose phone
number is shown on the delivery note, will be charged to the customer.
Subject to essential legal provisions, Sagem Mobiles does not accept
any warranty, explicit or implicit, other than the warranty provided
expressly in this chapter, nor shall Sagem Mobiles accept responsibility
for any immaterial and/or indirect damages (such as loss of orders, loss
of profit or any other financial or commercial damage) under the
warranty or not.

3. The acceptance of a phone under warranty requires a purchase

document that is legible and with no modifications, stating vendor's
name and address, date and place of purchase, type of phone and IMEI,
be attached to the warranty, and that the information on the phone
identification label is legible and that this label or any other seal has not
been tampered with.
The warranty applies in normal conditions of use.
Prior to sending the phone for repair, it is the customer's responsibility to
backup at his expense the customized data stored in the phone
(phonebook, settings, wallpapers). A list of backup facilities can be
provided by Sagem Mobiles on request. The responsibility of Sagem
Mobiles cannot be invoked if damage occurs to customer files, programs
or data. The information or operating elements and the contents of files
will not be re-installed in any case in the event of loss.
Sagem Mobiles may decide, at its option, to repair the phone with new
or reconditioned parts, replace the phone with a new phone or, in any
dispute, a phone in good working condition. During its work Sagem
Mobiles reserves the facility to make, where necessary, any technical
modifications to the phone where these modifications do not adversely
affect its initial purpose.
Faulty parts to be replaced during a repair under warranty will become
the property of Sagem Mobiles.
The phone repair and standstill time during the warranty period may not
lead to an extension of the warranty period as stated in article 1 above,
provided no other vital provisions have been agreed.
The application of the warranty is subject to the full payment of the sums
due for the phone when the request for support is made.

4. The following are excluded from the warranty:

Breakdowns or malfunctions due to non-compliance with the installation
and usage instructions, to an external cause of the phone (shock,
lightning, fire, vandalism, malice, water damage of any type, contact with
various liquids or any harmful agent, unsuitable electric current, etc), to
modifications of the phone made without the written consent of Sagem
Mobiles, to a servicing fault, as described in the documentation supplied
with the phone, to lack of supervision or care, to poor environmental
conditions of the phone (especially temperature and hygrometry, effects
of variations in electric voltage, interference from the mains network or
earth) or even due to a repair, a call-out (opening or attempt to open the
phone) or to servicing done by personnel not approved by Sagem Mobiles.

Damage resulting from inadequate packaging and/or poor packing of
the phone sent back to Sagem Mobiles.
Normal wear and tear of the phone and accessories.
Communication problems linked with a poor environment, especially:
Problems accessing and/or logging onto the Internet, such as failures in
the access network, the failure of the subscriber's or correspondent's
line, transmission fault (poor geographic coverage by radio transmitters,
interference, disturbance, failure or poor quality of phone lines, etc), a
fault inherent in the local network (cabling, file server, user phone)
and/or transmission network fault (interference, disturbance, failure or
poor quality of the network, etc).
Change of parameters of the cellular network made after the phone was
sold.
Supply of new software versions.
Current servicing work: delivery of consumables, installation or
replacement of these consumables, etc.
Call-outs for phone or software modified or added without the written
consent of Sagem Mobiles.
Faults or disruptions resulting from the use of products or accessories
not compatible with the phone.
Phones returned to Sagem Mobiles that do not comply with the return
procedure specific to the phone cove-red by this warranty.
The opening or closing of a SIM operator key and call-outs resulting in
the non-operation of the phone resulting from the opening or closing of
the SIM operator key done without the agreement of the original
operator.

5. In the cases of warranty exclusion and of expiry of the warranty

period, Sagem Mobiles shall draw up an estimate to be given to the
customer for acceptance before any call-out. The repair and carriage
costs (there and back) given in the accepted estimate will be charged to
the customer.
These provisions are valid unless a special written agreement has been
made with the customer. If one of the provisions turns out to infringe a
legally essential rule protecting consumers under their national
legislation, this provision shall not apply, but all other provisions shall
remain valid.

Customer care

Austria
Belgium
Croatia
Czech Republic
France
Germany
Greece
Hungary
Ireland
Italy
Morocco
Netherlands
Poland
Romania
Russia
South Africa
Spain
Switzerland
United Kingdom

Customer Care e-mail address:

Web sites:

01 36 02 77 16 64
02 62 77 016
0800 222 722
296335686
0 892 701 799 (0,34 €/mn)
01805 843 850
00800 44 14 20 38
06 1 7774 839
0 160 58 355
800 800 485
0810 800 10
020 65 45 724
0801 801 101
0800 89 45 21
495 258 54 33
011 369 7870
91 375 3376
02 25 67 53 99
0870 24 05 613

[e-mail]

www.sagem.com/mobiles
www.planetsagem.com

www.sagem-online.com