SAFE Security Alarm, Alarm System System Operation Manual

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SAFE Security Alarm System Operations Manual

SAFE SECURITY ALARM SYSTEM OPERATIONS MANUAL

TABLE OF CONTENTS

Welcome to SAFE ................................................................................................................................... 3

About SAFE ............................................................................................................................................. 4

SAFE Security Corporate Offices ............................................................................................................ 4

Billing and Payment Options ........................................................................................................ 5

How a Security System Works ............................................................................................................... 7

Alarm System Testing ............................................................................................................................ 9

Alarm System Maintenance ................................................................................................................ 10

False Alarms ......................................................................................................................................... 11

Frequently Asked Questions ................................................................................................................ 12

Also refer to the SAFE website at www.safesecurity.com for helpful information regarding general security, child safety,
fire emergency and disaster preparedness.

2 www.safesecurity.com [phone]

SAFE Security Alarm System Operations Manual

Welcome to SAFE Security®

We are pleased to welcome you to the SAFE family of security alarm and
monitoring services. Whether your security system has been recently installed
by a SAFE authorized service dealer or you are already a security alarm system
user and have come to us for monitoring and maintenance services, you can
depend on SAFE for quality customer care, and regard us as your partner in
system security for many years to come.

Please review the information provided in this Alarm System Operations Manual
as it contains important information about SAFE, plus the operation and general
service of your security alarm system. Keep it handy for you will also find helpful
information about your monitoring service, what to do about false alarms and who to call if your system needs
service.

Your account information may be accessed online at www.safesecurity.com or by calling our quality customer
care representatives, who are technically knowledgeable about your security system.

We thank you for entrusting the safety and security of your home, loved ones, and possibly your business to
SAFE, where we regard your satisfaction as our highest priority.

Sincerely,

Paul Sargenti
President and CEO
SAFE Security®

3 www.safesecurity.com [phone]

SAFE Security Alarm System Operations Manual

ABOUT SAFE

SAFE has been providing security alarm monitoring and customer service since 1988. We are your alarm company and we
are responsible for providing monitoring and service for your alarm system. If your system ever needs service, just call us
at [phone]. If we can’t solve your issue over the telephone, we will dispatch a local, licensed security professional
who is a member of our national network of SAFE Authorized Service Providers. We are here for you, 24 hours a day.

SAFE SECURITY CORPORATE OFFICES

SAFE Security
2440 Camino Ramon, Suite 200
PO Box 5164
San Ramon, CA 94583

Telephone: [phone]
FAX: [phone]

Please complete the information below for future use:

Central Monitoring Station Telephone: ______________________________________________

Central Monitoring Station Account #: ______________________________________________

(identification number)

SAFE Account #: _________________________________________________________________

(used for billing purposes)

Alarm System Type: ______________________________________________________________

If you are not using SAFEPay, SAFE’s automatic withdrawal payment option, please send your payments to:

SAFE Security
PO Box 660826
Dallas, TX 75266-0826

To reach a SAFE customer care, service or sales representative during our office hours between 6:00 am
and 5:00 pm, Pacific Time, call [phone].

Central monitoring station customer service operates 24 hours a day, seven days a week.

For your convenience, please list your emergency contacts along with telephone numbers:

Name Telephone

___________________________________________ ____________________________________

___________________________________________ ____________________________________

___________________________________________ ____________________________________

___________________________________________ ____________________________________

___________________________________________ ____________________________________

4 www.safesecurity.com [phone]