Page 1
CS UŽIVATELSKÁ PŘÍRUČKA
ET KASUTUSJUHEND
HR KORISNIČKI PRIRUČNIK
LV LIETOT JA ROKASGR MATA
LT NAUDOTOJO VADOVAS
HU FELHASZNÁLÓI KÉZIKÖNYV
PL INSTRUKCJA OBSŁUGI
RO MANUAL DE UTILIZARE
SL UPORABNIŠKI PRIROČNIK
SK NÁVOD NA POUŽITIE
SR УПУТСТВО ЗА КОРИШЋЕЊЕ
BG РЪКОВОДСТВО ЗА ПОТРЕБИТЕЛЯ
RU РУКОВОДСТВО ПОЛЬЗОВАТЕЛЯ
UK ПОСІБНИК КОРИСТУВАЧА
KK ПАЙДАЛАНУШЫ НҰСҚ АУЛЫҒЫ
WWW.SAECO.COM/CARE
SM7686, SM7685, SM7684
SM7683, SM7680
SM5573, SM5572, SM5570
EN USER MANUAL
DA BRUGERVEJLEDNING
DE BENUTZERHANDBUCH
ES MANUAL DEL USUARIO
FR MODE D’EMPLOI
IT MANUALE UTENTE
NL GEBRUIKSAANWIJZING
NO BRUKERHÅNDBOK
PT MANUAL DO UTILIZADOR
FI KÄYTTÖOPAS
SV ANVÄNDARHANDBOK
EL ΕΓΧΕΙΡΙΔΙΟ ΧΡΉΣΉΣ
WWW.SAECO.COM/CARE
4219.440.7804.1 PICOBARISTO DELUXE_FRONTCOVER_A5_FC_WEU.indd 1 19-10-17 10:53
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5 sec.
234
AQUACLEAN
WATER HARDNESSS
STAND-BY TIME
5
Clean Settings
6 More drink s
Espresso
Americano
ESPRESSO 2X
6
Cappuccino Latte Macchia to
Café au lait
Hot Water
m
ericano
ESPRESSO
7
8
Cappuccino Latte Macchia to
Café au lait
Hot Water
ericano
GROUND
COFFEE
10
Cappuccino Latte Macchia to
Café au lait
Hot Water
m
ericano
ESPRESSO
11
LATTE MACCHIATO
TO START
TO SAVE
OK
12
ESPRESSO
COFFEE
AMERICANO *
CAPPUCCINO*
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2
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15
2
1
161718
192021
222324
25
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262728
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1
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313233
MIN
MAX
34
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English 6
Dansk 21
Deutsch 37
Español 55
Français 72
Italiano 89
Nederlands 106
Norsk 123
Português 139
Suomi 156
Svenska 172
Ελληνικα
188
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English
Contents
Machine overview (Fig. 1)_____________________________________________________________________________ 6
Introduction __________________________________________________________________________________________ 7
First installation_______________________________________________________________________________________ 7
AquaClean filter______________________________________________________________________________________ 7
Measuring water hardness___________________________________________________________________________ 8
Using the control panel______________________________________________________________________________ 8
Brewing drinks________________________________________________________________________________________ 9
Personalizing drinks and creating profiles___________________________________________________________ 10
Adjusting grinder settings____________________________________________________________________________ 11
Handling the brew group_____________________________________________________________________________ 11
Cleaning and maintenance__________________________________________________________________________ 12
Descaling procedure_________________________________________________________________________________ 15
Error codes___________________________________________________________________________________________ 16
Ordering accessories_________________________________________________________________________________ 16
Troubleshooting______________________________________________________________________________________ 17
Technical specifications______________________________________________________________________________ 20
Machine overview (Fig. 1)
1
Control panel 17 Coffee funnel
2 Adjustable/removable coffee dispensing
spout
18 Coffee residues drawer
3 Lid of water tank 19 Coffee grounds container
4 Lid of bean hopper 20 Drip tray cover
5 Lid of pre-ground coffee compartment 21 Hot water dispensing spout
6 Main switch 22 Opening for hot water dispensing spout
7 Socket for cord 23 Water tank
8 Drip tray full indicator 24 Milk container
9 Drip tray 25 Top of milk carafe
10 Drip tray release button 26 Lid of milk carafe
11 Mains cord with plug 27 Milk spout and milk tube
12 Grind setting knob 28 AquaClean filter
13 Cover of bean hopper 29 Water hardness test strip
14 Bean hopper 30 Grease tube
15 Brew group 31 Cleaning brush
16 Service door 32 Measuring scoop
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Introduction
Congratulations on your purchase of a Saeco full-automatic coffee machine! To fully benefit from the
support that Saeco offers, please register your product at www.saeco.com/care.
Read the separate safety booklet carefully before you use the machine for the first time and save it for
future reference.
To help you get the best out of your coffee machine, Saeco offers full support in 3 different ways:
1 The separate quick start guide for first installation and first use.
2 This user manual for more detailed information.
3 Online support and movies: scan the QR code on the front page or visit www.saeco.com/care
Note: This machine has been tested with coffee. Although it has been carefully cleaned, there may be
some coffee residues left. We guarantee, however, that the machine is absolutely new.
First installation
To prepare your coffee machine for use, you need to perform a few simple steps such as filling the
water circuit and activating the AquaClean filter. These steps are shown in the separate quick start
guide.
For the best-tasting coffee, you need to brew 5 coffees initially to allow the machine to complete its
self-adjustment.
The machine has been set up to get the best taste out of your coffee beans. Therefore we advise you
not to adjust the grinder settings until you have brewed 100-150 cups (approx. 1 month of usage).
AquaClean filter
The AquaClean filter is designed to reduce limescale deposits in your coffee machine and provide
filtered water to preserve the aroma and flavor of each cup of coffee. If you use a series of 8
AquaClean filters as indicated by the machine and in this user manual, you don't have to descale your
machine for up to 5000 cups. With each filter you can enjoy up to 625 cups, depending on the
selected coffee varieties and the rinsing and cleaning frequencies.
Preparing the AquaClean filter for activation
Before you place the AquaClean filter in the water tank, you need to prepare it for use:
1 Shake the filter for about 5 seconds (Fig. 2).
2 Immerse the filter upside down in a jug with cold water and wait until no more air bubbles come
out (Fig. 3).
3 Push the filter onto the filter connection to the lowest possible point. (Fig. 4)
Activating the AquaClean filter
You need to activate every new AquaClean filter that you use. By activating the AquaClean filter, the
machine monitors the capacity of the AquaClean filter and the number of filters used. There are 3
ways to activate the AquaClean filter.
1. Activating the AquaClean filter during first installation
After switching on for the first time, the machine guides you through the first installation steps such as
filling the water tank, filling the water circuit and activating the AquaClean filter. Simply follow the
instructions on the screen.
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2. Activating the AquaClean filter after replacement
Replace the AquaClean filter when the screen shows the message 'Replace AquaClean filter?' or after
3 months of use. Then follow the instructions on the screen to activate the filter properly.
3. Activating the AquaClean filter at any other time
You can start using the AquaClean filter at any time by following the instructions below.
1 Tap the Settings
icon and use the up and down icons to select 'AquaClean' (Fig. 5).
2 Tap the OK icon. When the activation screen appears, tap the OK icon again.
3 Follow the instructions on the screen.
Note: In some situations the machine will tell you that you need to descale the machine before you
can install and activate a new AquaClean filter. This is because your machine has to be completely
limescale-free before you start to use the AquaClean filter. Follow the instructions on the screen.
Measuring water hardness
During first installation, you have to set the water hardness. Follow the steps on the screen and use
the water hardness test strip supplied. To set the water hardness later, tap the Settings icon and
select 'water hardness'.
1 Immerse the water hardness test strip in tap water for 1 second. Then wait for 1 minute.
2 Check how many squares have turned red.
3 Select the appropriate water hardness setting and tap the OK icon to confirm.
Number of red squares:
Value to be set 1 2 3 4
Using the control panel
Below you find an overview and description of the control panel of the machine. Use the up and down
arrows to scroll through the display and tap the OK icon to select or confirm your choices.
Proles
Clean Setti ngs
7 More d rinks
Espre sso Coee Cappu ccino Latte Ma cchiato
Café au lait
Hot Wate rAmer icano
1 43
5789 6
2
1. On/off button 4. Start/stop button 7. Machine settings
2. One-touch drink icons 5. Navigation icons (up,
down, back, ok)
8. Cleaning menu
3. Menu with 7 more drinks 6. Display 9. Personal profiles
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Brewing drinks
You can select a drink by tapping one of the one-touch drink icons (Fig. 6) or by tapping the '7 more
drinks' icon and selecting another drink. After selecting a drink, you can personalize it by adjusting the
settings. You can also select a personalized drink from a profile by first selecting the profile and then
selecting the drink.
-
To brew two cups, first tap a one-touch drink icon and then press the start/stop
button twice in
quick succession. You can also brew two cups by tapping a one-touch drink icon twice in quick
succession and then pressing the start/stop button. To brew two cups of another drink, go to the
'7 more drinks' menu, select a drink and press the start/stop button twice in quick succession.
The machine automatically carries out two grinding cycles in sequence. This is possible for all
coffee drinks, except milk-based drinks and hot water.
-
To stop dispensing a drink or coffee, press the start/stop
button.
-
Slide the dispensing spout up or down to adjust the height to the size of the cup or glass you are
using.
-
You can remove the adjustable coffee spout, when you use higher glasses.
-
When you select AMERICANO, the machine first dispenses coffee and then water.
Brewing coffee
1 Fill the water tank with tap water and fill the bean hopper with beans.
2 Tap one of the one-touch drink icons (Fig. 6) or tap the '7 more drinks' icon to select another drink.
3 Use the up and down arrows (Fig. 7) to adjust the coffee strength. Tap the OK button if you want to
adjust more settings.
4 Press the start/stop
button at any time to start brewing the selected drink, or after adjusting all
settings tap the OK icon if you want to save your settings to a profile (see 'Creating a profile').
Brewing milk-based drinks and milk froth
For more information on how to use the milk carafe, read the separate quick start guide or scan the
QR code on the cover of this user manual to access the dedicated website for instruction videos.
Caution: Make sure that the milk carafe is installed and the milk spout is open before
you select a milk-based drink or milk froth. If the milk carafe is not installed correctly,
steam and hot milk may spray out of the milk spout.
1 Fill the water tank with tap water and fill the bean hopper with beans.
2 Remove the lid of the milk carafe and fill the milk container with milk. Then place back the lid (Fig.
8).
Always use milk coming directly from the fridge for optimal results.
3 Install the milk carafe and open the milk spout.
4 Place a cup under the open milk spout.
5 Tap one of the one-touch drink icons (Fig. 6) or tap the '7 more drinks' icon to select another drink.
6 Use the up and down arrows (Fig. 7) to adjust the coffee strength. Tap the OK button if you want to
adjust more settings.
7 Press the start/stop
button at any time to start brewing the selected drink, or after adjusting all
settings, tap the OK icon if you want to save your settings to a profile (see 'Personalizing drinks and
creating profiles').
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8 After brewing milk-based drinks, the display asks you if you want to perform the quick clean
procedure for the milk carafe. You have 10 seconds to activate the QUICK MILK CLEAN program
(see 'Milk carafe cleaning programs'). You can perform the quick clean procedure while leaving the
milk inside the milk container. It is recommended to perform the quick clean procedure at least
once a day. Press the OK button to confirm that you want to perform the quick clean procedure or
press the 'back' icon to perform the quick clean procedure later.
Brewing coffee with pre-ground coffee
1 Open the lid and pour one measuring scoop of pre-ground coffee into the pre-ground coffee
compartment. Then close the lid (Fig. 9).
2 Use the up and down arrows to select pre-ground coffee (Fig. 10). Tap the OK button if you want to
adjust the settings. Then press the start/stop button.
Note: If you select ground-coffee, you cannot adjust the coffee strength and brew more than one
drink at the same time.
Dispensing hot water
1 Insert the hot water dispensing spout.
2 Press the one-touch 'Hot water' icon (Fig. 11).
3 Press the start/stop
button to start dispensing hot water.
Personalizing drinks and creating profiles
This machine allows you to adjust the settings of a drink to your own preference and to save the
adjusted drink in a personal profile. The different profiles have different colours and are either ACTIVE
or NEW. An ACTIVE profile already contains customized drinks. A NEW profile does not contain
customized drinks yet. The white SAECO profile is the default profile. There are two ways to create a
profile:
1 When brewing a drink: Press the OK icon to adjust the settings of the selected drink. After adjusting
all settings, tap the OK icon to save the personalized drink to a profile. Note that the personalized
drink will be saved in the profile you are in, unless you are in the Saeco profile. In that case, you can
choose the profile in which you want to save the personalized drink (either in an ACTIVE profile or a
NEW profile).
2 Via the 'Profiles' menu: Select a profile and then personalize the drinks one by one.
Personalizing your drinks
You can adjust the settings to your own preference:
1 Tap one of the one-touch drink icons or tap the '7 more drinks' icon to select your preferred drink
(Fig. 6).
2 Use the up and down down arrows (Fig. 7) to adjust the coffee strength. Tap the OK button if you
want to adjust more settings. The screen shows the settings you can adjust to your preference.
Depending on the type of drink, you can adjust strength, volume of coffee, milk and water,
temperature and taste.
3 Use the up and down arrows to set your preferred level (Fig. 7) and tap the OK icon to confirm.
Depending on the type of drink, the next adjustable setting appears on the screen.
4 After customizing all settings, tap the OK icon to save these settings to your profile (Fig. 12).
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Creating a profile
1 Tap the Profiles
icon repeatedly to select one of the profiles. All profiles have different colors.
You can also use the up and down icons to select your profile.
2 Tap the OK icon to customize the profile.
3 Use the up and down arrows to select the drink you want to customize and tap the OK icon to
confirm.
4 Use the up and down arrows to adjust the settings to your preference and tap the OK icon to
confirm. Customized drinks are marked with an asterisk (*) (Fig. 13).
Adjusting grinder settings
You can adjust the grinder settings by using the grind setting knob inside the bean container. There
are 12 different grind settings you can choose from. The lower the setting, the stronger the coffee.
Note: You can only adjust the grind settings when the machine is grinding coffee beans. You need to
brew 2 to 3 drinks before you can taste the full difference.
Caution: Do not turn the grind setting knob more than one notch at a time to prevent damage to the
grinder.
1 Place a cup under the coffee dispensing spout.
2 Open the lid of the bean hopper.
3 Tap the ESPRESSO icon. Then press the start/stop button.
4 When the grinder starts grinding, press down the grind setting knob and turn it to the left or right
(Fig. 14).
Handling the brew group
Go to www.saeco.com/care for detailed video instructions on how to remove, insert and clean the
brew group.
Removing the brew group from the machine
1 To switch off the machine, first press the on/off button on the control panel and then set the main
switch on the back of the machine to ‘O’.
2 Remove the drip tray with the coffee grounds container.
3 Open the service door (Fig. 15).
4 Press the PUSH button (1) and pull at the grip of the brew group to remove it from the machine (2)
(Fig. 16).
5 Remove the coffee residues drawer (Fig. 17).
Reinserting the brew group
Before you slide the brew group back into the machine, make sure it is in the correct position.
1 Check if the arrow on the yellow cylinder on the side of the brew group is aligned with the black
arrow and N (Fig. 18).
-
If they are not aligned, push down the lever until it is in contact with the base of the brew group
(Fig. 19).
2 Make sure that the yellow locking hook on the other side of the brew group is in the correct
position.
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-
To position the hook correctly, push it upwards until it is in uppermost position (Fig. 20).
3 Place back the coffee residues drawer.
4 Slide the brew group back into the machine along the guiding rails on the sides until it locks into
position with a click. Do not press the PUSH button.
5 Close the service door and then place back the drip tray with coffee grounds container.
Cleaning and maintenance
Regular cleaning and maintenance keeps your machine in top condition and ensures good-tasting
coffee for a long time, a steady coffee flow and a perfect milk froth.
Consult the table on when and how to clean all detachable parts of the machine. You can find more
detailed information and video instructions on www.saeco.com/care.
Cleaning table
Part description
When to clean How to clean
Brew group Weekly Remove the brew group and rinse it under the
tap (see 'Cleaning the brew group under the tap').
Monthly Perform the 'Brew group clean' program with the
Philips coffee oil remover tablet. Select 'Brew
group clean' in the cleaning menu and follow the
instructions on the screen. Go to
www.saeco.com/care for detailed video
instructions.
Lubrication of the
brew group
Depending on the type of
usage. Consult the
lubrication table (see
'Lubricating the brew group').
Lubricate the brew group with the Philips grease.
Go to www.saeco.com/care for detailed video
instructions.
Milk carafe After every use Perform the QUICK MILK CLEAN program when
prompted by the machine after preparing a milkbased drink and follow the instructions on the
screen.
Daily Disassemble the milk carafe (see 'Manual
cleaning of the milk carafe') and rinse all parts
under the tap. Select the QUICK MILK CLEAN
program in the menu, if you did not already
perform this program after preparing a milkbased drink. Follow the instructions on the
screen.
Weekly Disassemble the top of the milk carafe (see
'Manual cleaning of the milk carafe') and rinse all
parts under the tap.
Monthly Perform the DEEP MILK CLEAN program by
tapping the Clean
icon and selecting DEEP
MILK CLEAN. Use Philips milk circuit cleaner
CA6705 for this cleaning program.
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Part description When to clean How to clean
Drip tray Empty and clean the drip
tray as soon as the red 'drip
tray full' indicator pops up
through the drip tray (Fig. 21).
Remove the drip tray and rinse it under the tap
with some washing-up liquid.
Coffee grounds
container
Empty and clean the coffee
grounds container when
prompted by the machine.
Remove the coffee grounds container while the
machine is switched on and rinse it under the tap
with some washing-up liquid.
Water tank Weekly Rinse the water tank under the tap
Coffee funnel Check the coffee funnel
weekly to see if it is clogged.
Unplug the machine and remove the brew group.
Open the lid of the pre-ground coffee
compartment and insert the spoon handle into
the coffee funnel. Move the handle up and down
until the clogged ground coffee falls down (Fig.
22). Go to www.saeco.com/care for detailed
video instructions.
Tip: There is a cleaning calender on the last page of this user manual. Write down the dates on which
you have performed a cleaning action.
Cleaning the brew group
Regular cleaning of the brew group prevents coffee residues from clogging up the internal circuits.
Visit www.saeco.com/care for support videos on how to remove, insert and clean the brew group.
Cleaning the brew group under the tap
1 Remove the brew group (see 'Removing the brew group from the machine').
2 Rinse the brew group thoroughly with water. Carefully clean the upper filter (Fig. 23).
3 Let the brew group air-dry before you place it back. Do not dry the brew group with a cloth to
prevent fibers from collecting inside the brew group.
Cleaning the brew group with the coffee oil remover tablets
Only use Philips coffee oil remover tablets. Tap the Clean icon and select 'Brew group clean'. Then
follow the instructions on the screen. Visit www.saeco.com/care for detailed video instructions.
Lubricating the brew group
Lubricate the brew group regularly to ensure that the moving parts continue to move smoothly.
1 Apply a thin layer of grease around the shaft in the bottom of the brew group (Fig. 24).
2 Apply a thin layer of grease to the rails on both sides (Fig. 25).
See the table below for the lubrication frequency. Visit www.saeco.com/care for detailed video
instructions.
Usage frequency
Nr of drinks brewed daily Lubrication frequency
Low 1-5 Every 4 months
Normal 6-10 Every 2 months
Heavy >10 Every month
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Cleaning the milk carafe
Milk carafe cleaning programs
The machine has 2 programs to clean the milk carafe: the QUICK MILK CLEAN and the DEEP MILK
CLEAN program. You can select these programs by tapping the Clean icon and scrolling through the
cleaning menu. Then follow the instructions on the screen. The machine also prompts you to perform
the QUICK MILK CLEAN program after preparing a milk-based drink.
-
QUICK MILK CLEAN: the machine cleans the milk spout. You can leave the milk in the container
while performing this program.
-
DEEP MILK CLEAN: the machine performs a thorough clean of the internal milk system. Use the
Philips milk circuit cleaner for this cleaning program.
Manual cleaning of the milk carafe
Below you find an overview and description of the different parts of the milk carafe and the milk
spout.
1
2
3
4
5
6
7
8
9
1. Milk container 4. Milk spout 7. Milk frother with connector
2. Top of milk carafe 5. Milk tube 8. Milk frother connector
3. Lid of milk carafe 6. Rubber support 9. Housing of milk spout
Disassembling the top of milk carafe
1 Press the release buttons on both sides of the top of the milk carafe (1) and lift it off the milk
container (2) (Fig. 29).
2 Remove the milk spout from the top of milk carafe. Turn the spout upside down and hold it firmly in
your hand. Then pull the milk tube and the rubber support out of the spout and remove the tube
from the support (Fig. 30).
3 Press the release buttons on the milk frother and remove the milk frother from the support (Fig. 31).
4 Pull the milk frother connector out of the milk frother (Fig. 32).
5 Rinse all components under a lukewarm tap.
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Reassembling the top of milk carafe
1 To reassemble themilk spout, follow steps 2 to 4 of 'Disassembling the top of milk carafe' in
reverse order.
2 Place the milk spout back in the top of milk carafe.
3 Place the top of milk carafe back onto the milk carafe.
Note: Before you place the milk spout back into the top of milk carafe, move the pin inside the top to
the correct position. If this pin is not in the correct position, you cannot place the milk spout back into
the top of the milk carafe (Fig. 33).
Descaling procedure
Please use Philips descaler only. Under no circumstances should you use a descaler based on sulfuric
acid, hydrochloric acid, sulfamic or acetic acid (vinegar) as this may damage the water circuit in your
machine and not dissolve the limescale properly. Not using the Philips descaler will void your
warranty. Failure to descale the appliance will also void your warranty. You can buy Philips descaling
solution in the online shop at www.saeco.com/care.
1 When the machine asks you to descale it, press the start/stop
button to start. To start descaling
without being prompted by the machine, tap the Clean icon and select 'DESCALING'. Then follow
the instructions on the screen to start the descaling procedure.
2 Remove the drip tray and the coffee grounds container, empty them and put them back into place.
3 Remove the water tank and empty it. Then remove the AquaClean filter.
4 Pour the whole bottle of Philips descaler in the water tank and then fill it with water up to the CALC
CLEAN level (Fig. 34). Then place it back into the machine.
5 Remove and rinse the milk carafe. Fill the milk carafe with water up to the MIN level indication.
Insert the milk carafe into the machine and open the milk froth spout.
6 Place a large bowl (1.5 l) under the coffee dispensing spout.
7 The descaling procedure lasts approx. 20 minutes and consists of a descaling cycle and a rinsing
cycle.
8 Wait until the machine stops dispensing water.
9 Once the descaling cycle is finished, you need to rinse the water tank and water circuit. Follow the
instructions on the screen.
10 Place a new AquaClean filter in the water tank.
Tip: Using the AquaClean filter reduces the need for descaling!
What to do if the descaling procedure is interrupted
You can exit the descaling procedure by pressing the on/off button on the control panel. If the
descaling procedure is interrupted before it is completely finished, do the following:
1 Empty and rinse the water tank thoroughly.
2 Fill the water tank with fresh water up to the CALC CLEAN level indication and switch the machine
back on. The machine will heat up and perform an automatic rinsing cycle.
3 Before brewing any drinks, perform a manual rinsing cycle. To perform a manual rinsing cycle, first
dispense half a water tank of hot water and then brew 2 cups of pre-ground coffee without adding
ground coffee.
Note: If the descaling procedure was not completed, the machine will require another descaling
procedure as soon as possible.
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Error codes
Below you find a list of the error codes showing problems that you can solve yourself. Video
instructions are available on www.saeco.com/care. If another error code appears, please contact the
Philips Consumer Care Center in your country. For contact details, see the warranty leaflet.
Error
code
Problem Possible solution
01 The coffee funnel is
clogged.
Switch off the machine and unplug it. Remove the brew group.
Then open the lid of the pre-ground coffee compartment and
insert the spoon handle. Move the handle up and down until
the clogged ground coffee falls down (Fig. 22). Visit
www.saeco.com/care for detailed video instructions.
03 The brew group is dirty
or not well-greased.
Switch off the machine with the main switch. Rinse the brew
group with fresh water, let it air-dry and then lubricate it.
Consult chapter 'Cleaning the brew group' or visit
www.saeco.com/care for detailed video instructions. Then
switch the machine on again.
04 The brew group is not
positioned correctly.
Switch off the machine with the main switch. Remove the brew
group and reinsert it. Make sure that the brew group is in the
correct position before you insert it. Consult chapter 'Handling
the brew group or visit www.saeco.com/care for detailed
video instructions. Then switch the machine on again.
05 There is air in the water
circuit.
Restart the machine by switching it off and on again with the
main switch. If this works, dispense 2-3 cups of hot water.
Descale the machine if you have not done so for a longer
period of time.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
Remove the AquaClean filter and try again to brew a coffee. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back (see 'Preparing the
AquaClean filter for activation'). Put the AquaClean filter back
into the water tank. If this still does not work, the filter is
clogged and needs to be replaced.
14 The machine is
overheated.
Switch the machine off and switch it back on again after 30
minutes.
Ordering accessories
To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from the authorized service centers or online at
www.saeco.com/care.
Maintenance products and type numbers:
-
Descaling solution CA6700
-
AquaClean filter CA6903
-
Brew group grease HD5061
-
Coffee oil remover tablets CA6704
-
Milk circuit cleaner CA6705
-
Maintenance kit CA6707
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Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you
are unable to solve the problem, contact the Consumer Care Center in your country. For contact
details, see the warranty leaflet.
Problem
Cause Solution
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover (Fig. 21). Place a cup under
the dispensing spout to collect rinsing
water.
The machine is in DEMO
mode.
You pressed the standby
button for more than 8
seconds.
Switch the machine off and then on
again with the main switch on the back
of the machine.
The message 'Emptythe
coffee grounds
container' still remains
displayed.
The machine does not detect
that the coffee grounds
container has been emptied if
the machine is switched off.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter will not
be reset.
The machine does not detect
detect that the coffee grounds
container has been emptied if
you place back the coffee
grounds container too fast.
Do not place back the coffee grounds
container until the screen prompts you
to put it back.
The machine prompts
me to empty the coffee
grounds container even
though the container is
not full.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
Always wait approx. 5 seconds when
you place back the coffee grounds
container. In this way, the coffee
grounds counter will be reset to zero.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter will not
be reset.
The coffee grounds
container is overfilled
and the message 'Empty
grounds container' did
not display.
You removed the drip tray
without emptying the grounds
container.
When you remove the drip tray, also
empty the coffee grounds container
even if it contains only a few coffee
grounds. In this way, the coffee grounds
counter will be reset to zero and will
continue to count correctly.
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Page 20
Problem Cause Solution
I cannot remove the
brew group.
The brew group is not in the
correct position.
Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Then close the
service door and switch the machine off
and back on again. Try again to remove
the brew group.
You have not removed the
coffee grounds container.
Remove the coffee grounds container
before you remove the brew group.
The machine is still in the
descaling procedure.
You cannot remove the brew group
when the descaling procedure is in
progress. First complete the descaling
procedure and then remove the brew
group.
I cannot insert the brew
group.
The brew group is not in the
correct position.
Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Leave the brew
group out. Close the service door and
switch the machine on and off. Then put
the brew group in the correct position
and reinsert it into in the machine.
The coffee is watery. The grinder is set to a too
coarse setting.
Set the grinder to a finer (lower) setting.
The coffee exit duct is clogged. Clean the coffee exit duct with the
spoon handle. Then switch the machine
off and on again.
The machine is performing its
self-adjustment procedure.
Brew a few cups of coffee.
The brew group is dirty or
needs to be lubricated.
Clean and lubricate the brew group.
The coffee is not hot
enough.
The cups you use are cold. Preheat the cups by rinsing them with
hot water.
The temperature is set too low.
Check the product settings.
Set the temperature to 'high' in the
product settings.
You added milk. Whether the milk you add is warm or
cold, it always decreases the
temperature of the coffee to some
extent.
Coffee does not come
out or coffee comes out
slowly.
The AquaClean filter was not
prepared properly for
installation or it is clogged.
Remove the AquaClean filter and try to
brew a coffee again. If this works, make
sure the AquaClean filter is prepared
properly before you place it back. Place
back the prepared filter. If this still does
not work, the filter is clogged and needs
to be replaced.
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Page 21
Problem Cause Solution
The grinder is set to a too fine
setting.
Set the grinder to a coarser (higher)
setting.
The brew group is dirty. Clean the brew group.
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and
its holes with a needle.
The machine circuit is blocked
by limescale.
Descale the machine.
I press the start/stop
button twice, but the
machine does not brew
two cups of coffee.
You waited too long before
pressing the start/stop button
for the second time.
Press the start/stop button in quick
succession. If you wait too long before
pressing the button again, the stopfunction is activated.
The milk does not froth. The milk carafe is dirty or not
inserted correctly.
Clean the carafe and make sure that
you position and insert it correctly.
The milk spout has not been
opened fully.
Make sure that the milk spout is in the
correct position.
The milk carafe is incompletely
assembled.
Make sure that all the components
(especially the milk tube) have been
assembled correctly
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and lactosefree milk. Other types of milk have not
been tested and may result in a small
amount of milk froth.
The milk is splashing. The milk you use is not cold
enough.
Make sure you use cold milk coming
directly from the fridge.
The machine seems to
be leaking.
The machine uses water to
rinse the internal circuit and
brew group. Some water flows
through the internal system
directly into the drip tray.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover (Fig. 21). Place a cup under
the dispensing spout to collect rinsing
water.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover (Fig. 21). Place a cup under
the dispensing spout to collect rinsing
water.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal
surface so that the 'drip tray full'
indicator works properly.
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Problem Cause Solution
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
The filter has not been replaced
in time after the AquaClean
filter icon flashed and the
capacity dropped to 0%.
Descale your machine first and then
install the AquaClean filter.
You did not install the
AquaClean filter during first
installation, but after having
brewed approx. 25 coffees
(based on 100ml cups). The
machine has to be completely
limescale-free before you
install the AquaClean filter.
First descale the machine and then
install a new AquaClean filter. After
descaling, the filter counter is reset to
0/8. Always confirm filter activation in
the machine menu. Also do this after
filter replacement.
The new water filter does
not fit.
You are trying to install another
filter than the AquaClean filter.
Only the AquaClean filter fits into the
machine.
The machine is making a
noise.
It is normal that your machine
makes noise during use.
If the machine starts to make a different
kind of noise, clean the brew group and
lubricate it (see 'Lubricating the brew
group').
The machine does not
respond when I tap one
of the icons or buttons
on the control panel.
You are touching the control
panel with wet hands.
Make sure that your hands are dry when
you touch the icons or buttons on the
control panel.
Technical specifications
The manufacturer reserves the right to improve the technical specifications of the product. All the
preset quantities are approximate.
Description
Value
Size (w x h x d) 222 x 335 x 436 mm
Weight 10 - 11 kg
Power cord length 1200 mm
Water tank 1.8 litres, removable
Coffee bean hopper capacity 250 g
Coffee grounds container capacity 15 pucks
Milk carafe capacity 550 ml
Adjustable spout height 81-106 mm
Nominal voltage - Power rating - Power supply See data plate on inside of service door
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Page 23
Milk
circuit
cleaner
START
DESCALING?
~ 15 MIN
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