Model Number: RHMSM3002
Steam & Clean
11 in 1 Steam Mop
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
PLEASE RETAIN FOR FUTURE
REFERENCE
Page(s)
Safety instructions
3-6
Steam cleaner feature diagram
7
Preparing your steam cleaner
8-9
Filling the water tank
10
Assembling your steam cleaner
11-12
Tool guide
13
Using your steam cleaner
14-15
Cleaning and care
16
Problem solving
17-18
Guarantee
and customer services
19
Spare parts
20
Connection to the mains supply
21-22
CONTENTS
2
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
Thank you for purchasing your Russell Hobbs Steam & Clean 11 in 1 Steam
Mop.
With a three corner mop head for flexible cleaning and an ergonomic handle
for comfort, cleaning your floors has never been so easy.
What’s more, steam kills 99.9% of household germs giving you a deep clean
that your home deserves.
To get the best from your new cleaner, take a few moments to read these
instructions, and keep them in a safe place for future reference.
Should you require any further assistance, our friendly Product Care team will
be happy to help.
3
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• It is hazardous for anyone other than a competent person
to carry out any service or repair operation that involves
the removal of a cover which gives protection against
exposure to electrical parts.
• If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
• This product is intended for household use only.
Do not use outdoors.
• This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge
IF they have been given supervision or instruction
concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play
with the appliance. Cleaning and user maintenance shall
not be made by children unless they are older than 8 and
supervised. Keep the appliance and its’ cord out of reach
of children less than 8 years.
• Do not operate this appliance for anything other than its
intended use. This product is intended for household use
only. Do not use outdoors.
• Do not immerse in water or other liquids for cleaning.
4
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• Do not direct steam at people, animals, electrical outlets,
or equipment containing electrical components.
• Unplug from power outlet when not in use. Do not leave
steam mop unattended while plugged in.
• Do not use with damaged cord or plug.
• Do not use steam mop if it has been dropped, damaged,
left outdoors or dropped into water.
• Keep the steam mop away from water; do not allow it to
get wet. If unit is wet, do not plug unit into wall socket or
turn unit on.
• Do not handle steam mop with wet hands.
• Do not pull or carry by cord, use cord as a handle, close
door on cord, pull cord around sharp corners or edges, or
expose cord to heated surfaces.
• Do not unplug by pulling on cord.
• To protect against electrical shock do not immerse cord,
plug, or appliance in water or other liquid.
• Unplug from the mains outlet when not in use, before
putting on and taking off parts, and before cleaning.
5
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• The use of accessory attachments not recommended by
the appliance manufacturer may cause fire, electric shock
or injury. Only use the accessories supplied by the
manufacturer.
• Do not let the cord hang over the edge of the worktop, or
touch hot surfaces.
• Never remove parts from the appliance such as the
screws and so on.
• The filling aperture must not be opened during use.
• Do not use appliance in an enclosed space filled with
vapor given off by oil-based paint, paint thinner, some
moth proofing substances, flammable dust, or other
explosive or toxic vapors.
• Do not use on leather, wax polished furniture or floors,
synthetic fabrics, velvet or other delicate, steam-sensitive
materials.
• Do not immerse unit in water or other liquids.
• Never put descaling, aromatic or alcoholic products into
the steam mop, as this may damage the unit. Descale the
product regularly with a mixture of 50% natural white
vinegar & 50% water to maintain its performance, and
allow the mixture to steam through the product.
6
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• Close attention is necessary when used near children.
• Do not store with a wet mop pad still attached.
• Using distilled or demineralized water will maximize the
performance of your steam mop.
• Use extra care when cleaning on stairs.
• Do not use steam for space heating purposes; household
use only.
• Use on waxed or some unwaxed floors may diminish
glossiness. Do not use on unsealed wood floors. Test in
an inconspicuous area or check the care instructions from
your flooring manufacturer.
• Quality testing during the manufacturing process may
result in water droplets remaining within the water tank.
• If you shake this product the water cut-off valve will make
a rattling noise. This is normal and is not a defect.
Symbol IEC 60417-5597 (2002-10) is used on the unit to
indicate that this unit operates with hot water vapour
(steam). To avoid scalding and burns take extra care when in
use.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
7
STEAM CLEANER FEATURE DIAGRAM
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
1
Handle
6
Mop pad
11
Crevice
brush
2
Quick cord
release/hook
7
Carpet glider
12
Round brush
3
Handheld
unit
8
Jet nozzle
adaptor
13
Garment tool
4
Water tank
9
Angled nozzle
14
Window tool
5
Mop head
10
Scraping tool
1
2
4
5
6
7
3
8
9
10
11
12
13
14
8
PREPARING YOUR STEAM CLEANER
Before using your steam cleaner:
Remove all packaging and lay out the separate components.
Check the steam cleaner after unpacking for any visual damage such as:
• Misaligned or damaged parts
• Damage to the main body and separate components
• Damage to the plug or cable.
If you can see any damage do not use the cleaner and refer to the contact
details at the bottom of this page.
Assembling the steam mop
Note: Before assembling/disassembling any parts of the product make
sure the unit is unplugged and has cooled sufficiently.
1. Align the body of the steam unit with the groove in the head. Lower until the
unit ‘clicks’ and secures into place.
2. Place the bottom on the handle into the main body, lowering until it ‘clicks’
and secures into place.
3. Ensure the hard water filter is secured in the main body where the water tank
is entered. This may need replacing with regular use.
4. Secure the water tank into the main body. The clips on either side will ‘click’
and secure. Note: This will need to be filled for use.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
1
2
3 4
9
PREPARING YOUR STEAM CLEANER
Attaching the mop pad
When using the cleaner as a mop you must attach a microfibre mop pad that is
provided.
1. To attach, put the pad on the floor and place the assembled steam mop onto
the pad.
2. Lift the front of the pad over the front of the mop head, followed by the back.
3. To secure, push the sides of the toggle head in and pull back the string.
To remove the mop pad after use for cleaning, allow the unit to cool and push
the sides of the toggle head in, pulling it backwards to loosen. Lift the mop away
from the pad.
Attaching the carpet glider
To remove the glider after use, allow the unit to cool and place pressure on the
plastic at the back. Tilt the mop forwards and lift it upwards.
When using the mop on carpets you need to attach the carpet glider for a
smooth cleaning action.
1. To attach the carpet glider, put your foot
down on the plastic at the back.
2. Lift the mop over the glider and secure
the glider with your left hand.
3. Lower the front of the mop head under
the two plastic ribs and lower the back end
of the head.
4. Release your foot and the glider should
secure in place.
10
FILLING THE WATER TANK
Note: Before filling/re-filling the water tank, unplug the steam mop.
Do not touch any hot parts before allowing them to cool sufficiently.
1. Remove the tank by pressing in the tabs on either side and pulling outwards.
Note: It is recommended to use treated water in your steam mop, especially in
hard water areas. Water can be treated using water filters. Using untreated hard
water can reduce the performance and life span of your product. Never use
boiled water in your steam appliance. This is harmful as the boiled water that
has not turned to steam contains solely the hard water minerals that should be
avoided.
2. On the bottom of the tank is a small silicone plug. Lift the flap to expose an
entry to the tank.
3. Slowly fill the tank.
4. Close the plug securely and slot the tank back into the steam unit body until it
‘clicks’ into place.
Note: A full tank should provide approximately 15 minutes steam time. Ensure
the steam mop is plugged in and the light lit or steam will not be emitted.
11
ASSEMBLING YOUR STEAM CLEANER
To use the unit as a steam mop, follow the instructions on pages 8
and 9.
Using the unit as a handheld steam cleaner
There are a variety of tools and functions provided by the handheld unit.
To change from steam mop to handheld cleaner, the handle and mop head need
to be removed – this is easy to do.
1. To remove the handle, press the top of
the tab, (located on the back of the steam
mop,) and lift up the handle.
2. To remove the mop head, press the top of
the tab, (located on the bottom back of the
steam mop,) and lift up the body.
Attaching steam cleaner tools
All the small accessories attach onto the end of the jet nozzle adaptor.
These tools help to clean hard to reach areas.
To attach the jet nozzle adaptor, align with the main unit and press the nozzle in
until the release button clicks into place.
The jet nozzle can be used alone and gives concentrated, direct steam for
cleaning and disinfecting.
1 2
To attach the window tool, angled nozzle, scraping tool, round brush,
crevice brush, garment tool and window tool to the jet nozzle
adaptor:
1. Push the tool onto the jet nozzle adaptor aligning the arrow with the rib on
the adaptor head.
2. Turn approximately 45 degrees clockwise until you feel the attachment secure.
3. To remove, simply turn approximately 45 degrees anticlockwise and lift off.
To attach the garment cloth onto the garment/window tool:
1. Place one end of the tool into the cloth.
2. Stretch the other end of the cloth onto the other side of the tool.
12
ASSEMBLING YOUR STEAM CLEANER
13
TOOL GUIDE
Using the unit as a handheld steam cleaner
There are a variety of tools and functions provided by the handheld unit.
All the small accessories attach onto the end of the jet nozzle adaptor.
Tool name Image Use
Jet nozzle
adaptor
Concentrated, direct steam
Angled
nozzle
Hard to reach areas
Scraping
tool
Removing hard, ground in items
from surfaces, such as dirt
Crevice brush
For narrow, hard to reach
areas
and grout
Round brush
Designed for stubborn dirt and
detailing
Garment
tool
With cloth for garments and
upholstery
Window tool
Without cloth for
windows/mirrors/tiles
14
USING YOUR STEAM CLEANER
Once you have assembled the product and selected either to use as a mop or
handheld device:
1. Ensure the water tank is filled (page 10)
2. When using as a mop, the cable can be stored around the cord hooks. Twist
the quick release cord.
3. Plug in the appliance and make sure the switch is on – the light should
illuminate red.
4. Wait at least 30 seconds for the water to heat. When heated sufficiently the
light will turn green, indicating that the appliance is steam ready.
5. Press the trigger to start steaming.
6. When using as a mop, there is a hook located towards to top of the handle
which you can place the cord in to stop it from obstructing you whilst cleaning.
7. Tilt the handle backwards 45 degrees and pull the trigger.
8. Move in a forwards and backwards motion over the areas you wish to clean.
Note: When using the steam cleaner, do not leave it over a particular area for
more than 30 seconds. This could cause damage.
9. When using as a handheld cleaner, use a steady forward and backward motion
over the area. Remember to pull the trigger under the handle. Do not use on
anything that could be damaged by heat/water.
Note:
• Steam time can vary according to volume/temperature of water in the tank.
• There be an initial few drops of water ejected. Refill the tank or allow time
to heat if the light turns red. Allow dry-time for any residual water.
2 75
15
STORING YOUR STEAM CLEANER
Switch the power off at the plug socket and remove the plug.
Allow the mop pad/tool to fully cool and then carefully remove from the mop
head/handheld unit- page 12.
To unclip the jet nozzle adaptor, press the top of the tab, (located on the back)
and pull away.
Note: Do not install or remove the mop pad/tools while steam is emitting.
Empty any remaining water from the water tank before storing.
Wrap the power cord around the upper and lower
cord hooks.
Store upright in a protected, dry area.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
16
CLEANING AND CARE
Before you clean the appliance, disconnect the mains plug from the wall
socket.
To clean the exterior of the device, use a damp, soft cloth and mild detergent.
NEVER IMMERSE THE STEAM CLEANER IN WATER.
When wiping off the main body, do not allow moisture in the area around the
indicator light.
Wash non-electrical accessories in warm soapy water and allow to dry
thoroughly before next use.
If the steam cleaner is damaged, contact the customer service helpline using
the details at the bottom of this page.
Care of your microfibre cleaning pads
Wash pads in warm water, no more than 40 degrees.
Wash separately. Do not use fabric softener and do not tumble dry.
Dry on a line.
Should there be any loose threads on the microfibre pad, carefully cut the
threads with scissors.
Do not try to pull any threads or cut any threads at the base.
Changing the filter
With regular use, the filter located below the water tank will need to be
replaced (around every 6 months,) contact the customer service helpline
using the details below.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
17
PROBLEM SOLVING
PROBLEM
POSSIBLE PROBLEM POSSIBLE SOLUTION
The indicator light
keeps turning
red/Reduced
steam/no steam is
coming
out
1. Water tank may
be
empty.
1. Make sure the water tank is filled. Refer to page
10 of
the instruction manual provided.
2. The unit may not be
plugged in properly/the
fuse or breaker may not
be working.
2. Verify the unit is plugged into an approved electrical
outlet and that the fuse or breaker is functioning properly.
Ensure you have waited at least 30 seconds for the water
to heat up
– the light should turn green.
3. You have not pulled
the trigger.
3. Whether you
are using as a mop or handheld cleaner,
you will need to pull the triggers on the handles.
The
indicator
light is
not working
1. The unit may not be
plugged in properly/the
fuse
or breaker
may not
be working.
1. Verify the unit is plugged securely into an approved
electrical outlet and that the fuse or breaker is functioning
properly
.
There is a peculiar
smell coming from the
unit
1. First time using
product.
1. If
this is the first time you are using the mop, continue
using the product. The smell may be due to new parts
being heated up for the first time
.
2. This is not the first
time the product has
been used.
2. Discontinue use if problem persists and contact
Customer
Services using the details on the next page.
There is a
‘clicking/bubbling/rat
tle’ noise coming from
the steam mop when
in use
1. This is
a normal occurrence due to the construction of
the product and its operational functionality.
There
is a puddle of
water/ the mop pad is
not picking up dirt
1. The mop pad is
saturated
and needs
washing.
1. Wash
the mop pad, following cleaning and care
instructions provided on page 16 of the manual.
Parts have
broken/need
replacing
1.
A removable
accessory
has broken/is damaged
or missing.
1. Call customer services or visit the website detailed at
the bottom of
the next page.
2.
A main part has
broken/been
damaged.
2. Discontinue use and contact customer services using
the details on the bottom of
the next page.
18
PROBLEM SOLVING
PROBLEM
POSSIBLE PROBLEM POSSIBLE SOLUTION
I have lost the
instruction manual
provided
1. The instruction manual
has been lost or
misplaced.
1. It is important to have a copy of the instruction manual.
Visit www.productcareuk.com or contact customer
services using the details provided on the bottom of this
page.
We’re here should you need us.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
19
GUARANTEE AND CUSTOMER SERVICES
At Russell Hobbs, we take all our customer feedback seriously.
Feel free to contact our Product Care Team, on 0345 209 7461
Monday – Friday: 8am-8pm & Saturday: 9am – 1pm,
who will be more than happy to assist you.
This product is guaranteed for 12 months from the date of the
original purchase. If any defect arises due to faulty materials or
workmanship, the faulty product must be returned to the place of
purchase.
Refund or replacement is at the discretion of the retailer.
The following conditions apply:
• The product must be returned to the retailer with the original
proof of purchase.
• The product must be installed and used in accordance with the
instructions contained in this instruction guide and any other
instructions for use which are supplied.
• It must be used for domestic purposes only and for its intended
use.
• This warranty does not cover wear and tear, damage, misuse
or consumable parts.
This does not affect your statutory rights.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
20
SPARE PARTS
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
To check the availability of the following spare parts, simply contact
our friendly Customer Services team using the details provided at the
bottom of this page.
1
Handle
5
Carpet glider
9
Crevice
brush
2
Water tank
6
Jet nozzle
adaptor
10
Round brush
3
Mop head
7
Angled nozzle
11
Garment tool
4
Mop pad
8
Scraping tool
12
Window tool
1
2
3
4
5
6
7
8
9
10
11
12
21
CONNECTION TO THE MAINS SUPPLY
WARNING- THIS APPLIANCE MUST BE EARTHED
This appliance is designed to operate from a mains supply of
220-240V~ 50Hz.
Check that the voltage marked on the product corresponds
with your supply voltage.
This product is fitted with a 13A plug complying with BS1363.
If this plug is unsuitable or needs to be replaced, refer to customer
services.
Important: The wires in the mains lead are coloured in
accordance with the following code:
GREEN/YELLOW – EARTH
BLUE - NEUTRAL
BROWN – LIVE
22
CONNECTION TO THE MAINS SUPPLY
For UK use only – PLUG
• As the colours of the wires in the mains lead of this appliance
may not correspond with the coloured markings identifying the
terminals in your plug, proceed as follows:
• The GREEN/YELLOW wire is the EARTH and must be connected
to the terminal which is marked with the letter E or by the earth
symbol or coloured GREEN or GREEN/YELLOW.
• The BLUE wire is the NEUTRAL and must be connected to
• the terminal marked with the letter N or coloured BLACK.
• The BROWN wire is the LIVE wire and must be connected to
• the terminal marked with the letter L or coloured RED.
• Always ensure that the plug cord grip is fastened correctly.
• If a 13A (BS1363) fused plug is used it must be fitted with a
• 13amp fuse conforming to BS1362 and be BSI or ASTA approved.
If the fuse cover is lost the plus must not be used until a
replacement is obtained from an electrical supplier.
If you need to remove the plug, cut it from the mains lead and
dispose of it. NEVER attempt to re-use this plug or insert it into a
socket outlet, as there is a very great risk of electrical shock.
23
NOTES
24
Revision 1a
Model: RHMSM3002
This symbol is known as the 'Crossed-out wheelie bin Symbol'.
When this symbol is marked on a product/batteries, it means that
the product/batteries should not be disposed of with your general
household waste. Only discard electrical/electronic/battery items
in separate collection schemes, which cater for the recovery and
recycling of materials contained within. Your co-operation is vital
to ensure the success of these schemes and for the protection of
the environment. For your nearest disposal facility, visit
www.recycle-more.co.uk or ask in store for details.
We reserve the right, due to possible changes to design, to alter
the instruction manual without prior notice.
For Customer Services & Spare
Parts please call
0345 209 7461
Opening times: Monday - Friday
8am – 8pm & Saturday 9am –1pm
Or visit us at
www.productcareuk.com
Produced for:
G2S Ltd,
Wigan,
WN2 4AY
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