Page 1
Model Number:
RHM2364SS
Compact Digital Microwave
User Guide
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
PLEASE RETAIN
FOR FUTURE REFERENCE
Page 2
Page(s)
SAFETY INSTRUCTIONS
3-9
ABOUT YOUR MICROWAVE
10-11
PRODUCT INFORMATION
12
UNPACKING THE MICROWAVE
13
PRODUCT OVERVIEW
14
MICROWAVE OVEN INSTALLATION
15-16
TURNTABLE INSTALLATION
17-18
CONTROL PANEL
19
HOW TO USE THE MICROWAVE
20-27
COOKING TIPS
28
CLEANING THE MICROWAVE
29
PROBLEM SOLVING
30-33
GUARANTEE & CUSTOMER SERVICES
34
SPARE PARTS
35
CONNECTION TO THE MAINS SUPPLY
36-37
NOTES
38-39
DISPOSAL
40
CONTENTS
2
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
Page 3
3
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• This appliance is intended to be used in the household
and general domestic applications. It is not intended to
be used in industrial or commercial applications.
• This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction
concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play
with the appliance. Cleaning and user maintenance shall
not be made by children without supervised.
• If the door or door seals are damaged, the oven must not
be operated until it has been repaired by a competent
person.
• It is hazardous for anyone other than a competent person
to carry out any service or repair operation that involves
the removal of a cover which gives protection against
exposure to microwave energy.
• Liquids and other foods must not be heated in sealed
containers since they are liable to explode.
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4
SAFETY INSTRUCTIONS
WARNING:
• A minimum clearance of 20cm is required between the
oven and the side walls and 0cm between the oven and
the back wall. Leave a minimum clearance of 30cm
above the oven.
• Use only cookware and utensils that are approved for
use in a microwave oven.
• When heating food in plastic or paper containers, keep
an eye on the oven due to the possibility of ignition.
• This microwave is intended for heating food and
beverages only. The drying of food or clothing and
heating of warming pads, wheat bags, slippers, sponges,
damp cloth and similar is extremely dangerous and may
lead to risk of injury, ignition or fire.
• If materials inside the oven smoke or catch fire, keep the
oven door closed to stifle the flames, turn the oven off
at the wall switch, or shut the power off at the fuse or
circuit-breaker panel. If smoke is emitted , switch off or
unplug the appliance and keep the door closed in order
to stifle any flames.
• Microwave heating of beverages can result in delayed
eruptive boiling, therefore care must be taken when
handling the container.
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
Page 5
5
SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• The contents of feeding bottles and baby food jars shall
be stirred or shaken and the temperature checked
before consumption, in order to avoid burns. Do not
heat baby bottles with the teat left on. Remove it if
replacing the bottle back into the oven.
• Eggs in their shell and whole hard-boiled eggs should not
be heated in microwave ovens since they may explode,
even after microwave heating has ended.
• The oven should be cleaned regularly and any food
deposits removed.
• Failure to maintain the oven in a clean condition,
especially if liquid is left under the turntable, could lead
to deterioration of the surface that will adversely affect
the life of the appliance that may result in a
hazardous condition.
• The microwave oven should be used freestanding only
and must not be built-in or used in a cabinet
• If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
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6
SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• To avoid fire, electric shock, or injury, never immerse the
microwave, cord, or plug in water or liquid.
• Do not use attachments not recommended by the
manufacturer. Only use thermometers approved for use
in microwaves.
• The appliance and its accessible parts may become hot
during use. Care should be taken to avoid touching
heating elements.
• Do not leave the microwave oven unattended while you
are using it.
• Do not use the microwave when it is empty. This could
damage the oven.
• Do not use metal pans, dishes with metal handles or
anything with a metal trim inside the microwave. Do not
use paper covered wire twist-ties on plastic bags.
• Never put objects into the openings on the outer case.
• Food containing a mixture of fat and water (for example,
stock) should stand for 30 to 60 seconds in the oven
after it has been turned off. This is to allow the mixture
to settle and to prevent it from bubbling when a spoon is
placed in it, or a stock cube is added.
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7
SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• When heating or cooking food or liquid, remember
that there are certain foods (such as, jam, Christmas
pudding, and mincemeat) which heat up very quickly.
• Do not cook any food surrounded by a membrane, such
as egg yolks, potatoes, chicken livers, sausages,
ready meals and so on without piercing them several
times with a fork.
• Do not try to deep-fry foods in this microwave oven.
• Do not overcook food.
• Please remember that as food or liquids heat up,
they will release steam or may be spitting. Never cover
any container fully, always leave a gap for steam to
escape.
• Do not use plastic containers when heating or cooking
foods that contain a lot of fat or sugar.
• Always have the glass tray and turntable support in
place when using the microwave oven.
• Do not cook food directly on the glass tray. Put food on
a suitable plate or in a bowl before putting it in the oven.
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8
SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• Do not use melamine dishes as they contain a
material which will absorb microwave energy. This may
cause the dishes to crack or burn, and will slow down
the cooking speed.
• Do not use the microwave oven for heating utensils,
plates or dishes.
• Do not cook using a container with a restricted
opening, such as bottles, as they may explode.
• Before you clean your microwave oven, turn it off and
unplug it.
• Keep the inside of the oven clean. When food or
liquids stick to the oven walls, wipe with a damp
cloth. We recommend that you do not use harsh
detergent or abrasives.
Page 9
9
SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
• On the right hand wall of the cavity is the wave
guide cover, microwaves are passed through this to
enable your food to cook. It is important that this
wave guide cover is kept clean at all times. To do
this wipe with mild detergent and water, then dry.
• You should clean the outside of the oven with a
damp cloth. Do not allow water to seep into the
ventilation openings.
• Do not use harsh abrasive cleaners or sharp metal
scrapers to clean the oven door glass since they can
scratch the surface, which may result in shattering of
the glass.
• If steam builds up inside or around the outside of the
oven door, wipe with a soft cloth. This may happen
when the microwave oven is used in humid conditions.
• Regularly remove the glass turntable to clean it, wash
it in warm soapy water or a dishwasher. Regularly
clean the turntable support and oven floor. Simply
wipe the bottom surface of the oven with mild
detergent and water, then dry. You can wash the
turntable support in mild soapy water.
Page 10
ABOUT YOUR MICROWAVE
10
Thank you for purchasing your Russell Hobbs microwave oven.
The Russell Hobbs RHM2364SS microwave has a sleek and stylish
contemporary design, boasting an attractive mirror finish door. As
well as an appealing look, this appliance also boasts impressive
functionality, with 800 watts of microwave power providing quick
and convenient cooking in your home.
The RHM2364SS comfortably fits a standard size of dinner plate –
up to 11.5” diameter. It comes with a removable and dishwasher
safe glass turn-table for easy cleaning.
Pre-programmed auto cook menus, such as pizza (reheat), fish, and
popcorn, allow you to cook all your favourite foods at the push of a
button. What’s more, there’s automatic defrost settings meaning all
you have to do is input the weight of the food, and the microwave
selects the ideal defrost time, saving you time and effort. 5
microwave power levels enable tailoring of your cooking
experience.
Additional features include a handy digital clock and timer, and for
added peace of mind, the RHM2364SS features a child safety lock
option, preventing young children from activating the microwave.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
Page 11
ABOUT YOUR MICROWAVE
How do microwaves work?
Microwaves are high-frequency electromagnetic waves similar to
radio waves. While radio waves may vary in length from one metre
to many kilometres, microwaves are very short (less than 12.5
centimetres.)
Microwaves do not make any heat themselves but cause water
molecules in food to vibrate.
This vibration produces heat that cooks the food. This is why your
food will come out of the microwave piping hot, when your utensils
inside the oven stay much cooler. The microwaves do not stay in the
air or in the food when you open the microwave oven door.
The microwave oven will work using an ordinary household
electrical socket. Inside the microwave oven is the magnetron,
which turns the electrical energy into microwaves.
Microwaves cannot travel through metal, so the inside of the oven
is lined with metal. The door is lined with a fine metal mesh which
stops microwaves getting through. This means that when the
microwave oven door is shut, there is no possibility that
microwaves can be released.
11
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
Page 12
12
PRODUCT INFORMATION
Rated Voltage 230-240V~/50Hz
Rated Output Power (Microwave) 750-800W
Oven Capacity 23L*
Produced for:
G2S Limited
Wigan
WN2 4AY
*Internal volume is calculated by measuring maximum width,
depth and height. Actual capacity for holding food is less.
Page 13
Before you use your microwave oven
1. Remove all the packaging. Do not remove the large piece of card
from the right hand side of the cavity wall (Refer to the below
image). This is called a wave-guide cover and allows the microwaves
to pass through to cook the food.
Please ensure you keep this cover clean at all times by wiping with
a damp cloth. Do not remove/place in a dishwasher.
2. Check the oven after unpacking for any visual damage such as:
● A misaligned door
● Damage to the door
● Dents or holes in the door window and screen
● Dents in the inside
If you can see any damage do not use the oven, please contact
Product Care at www.productcare.co.uk or call 0345 209
7461.
This microwave oven weighs approximately 12.5Kg so you must put
it on a horizontal surface that is strong enough to support this
weight.
The oven must be placed away from high temperatures and steam.
Do not put anything on the top of the microwave oven.
UNPACKING THE MICROWAVE
13
Page 14
14
PRODUCT OVERVIEW
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
1. Safety interlock latches
2. Door assembly and window
3. Glass turntable
4. Oven cavity
5. Microwave top
6. Wave guide cover (do not
remove)
7. Screen display
8. Control panel - buttons and dial
9. Turntable coupling
10. Turntable ring
11. Glass turntable
1
2 3
4
5 6
7
8
9
10
11
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15
MICROWAVE OVEN INSTALLATION
• Place the oven as far away from radios and televisions as
possible. Using the oven may cause interference with the
reception.
• Plug the oven into a suitable 13 amp mains socket, make
sure the voltage is the same as on the rating label (do not use
extension cables or mains socket adaptors.)
• The microwave oven should be used freestanding only and must
not be built-in or used in a cabinet.
• Select a level surface that provides enough space for the outlet
vents.
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16
MICROWAVE OVEN INSTALLATION
DO NOT obstruct
the ventilation
from the microwave
30cm
0cm
20cm
20cm
Min85cm
WARNING:
DO NOT install the oven over a cooker or other heat or steam
producing appliance as this will damage the microwave oven.
The minimum installation height is 85cm.
A minimum clearance of 20cm is required between the oven and
the side walls and 0cm between the oven and the back wall. Leave
a minimum clearance of 30cm above the oven.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
Page 17
STEP 1) The turntable coupling should slot into the centre of microwave
STEP 2) T he turntable ring slots into the indents in the microwave base
STEP 3) The glass tray should align with the turntable coupling
17
TURNTABLE INSTALLATION
• Before first use, check that any securing tape and all packaging
has been removed from the glass tray and turntable ring
assembly.
• These parts must never be restricted from rotating.
• Never place the glass tray upside down.
• To assemble the turntable, follow the steps below in number
order.
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18
TURNTABLE INSTALLATION
The glass tray, turntable ring, and turntable coupling assembly
must always be used during cooking (as shown below).
• Do not place the food directly onto the glass tray, always place
on or in suitable microwaveable cookware.
Please check that crockery is microwave safe before using.
• If the glass tray or turntable ring assembly has been
damaged in any way, contact Product Care using the below:
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
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19
CONTROL PANEL
Screen Display
Cooking time, power, action
indicators, and clock time are
displayed.
1. Power
Press this button a number of times
to set a cooking power level.
2. Weight/time defrost
Press this button to input weight for
defrosting.
3. Timer/Clock
Press this button to set the
clock and use the timer
function.
4. Stop/Clear
Press to stop the cooking process.
Press and hold for 3 seconds to
enable child lock
5. Start/+30Sec/Confirm
Press this button to start the cooking
process and confirm when
programming.
6. Timer/Weight/Auto Menu
Turn to select food you want to cook
from the auto menu, or to select time
for normal microwave power cooking.
Confirm using the Start button (5).
1
2
3
4
5
6
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20
HOW TO USE THE MICROWAVE
Setting the clock (24 hour)
For example, if you want to set the time to 08:30 (am:)
1. Press the 'Timer/Clock' button twice. The display will show '0:00’.
2. Turn the 'Timer/Weight/Auto Menu' dial clockwise until the hour display
shows '8:'. Press the 'Timer/Clock' button to confirm.
3. The display will show '8:00' and the minutes will flash.
4. Set the minutes by turning the 'Timer/Weight/Auto Menu' dial clockwise
until the display shows '08:30‘. Press the 'Timer/Clock' button to confirm.
The clock is now set and the colon will continue to flash.
Note:
If the clock is not set, the clock will not function when powered.
During the process of clock setting, if you press ‘Stop/Clear’ button, the
oven will go back to the previous status.
Microwave cooking
Once you have correctly installed the unit, turned on the power and set the
clock, you are ready to start cooking.
Your microwave has 5 power levels, the lowest at 10%, then 30%, 50%, 80%,
up to 100% (or full power.)
Most recipes are cooked on full power – this should be indicated on the
packaging of microwavable food.
1. To select a power level, press the ‘Power’ button.
• When pressed once the screen display will show ‘P100’ (100% power)
• When pressed twice the screen display will show ‘P80’ (80% power)
• When pressed three times the screen display will show ‘P50’ (50% power)
• When pressed four times the screen display will show ‘P30’ (30% power)
• When pressed five times the screen display will show ‘P10’ (10% power)
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HOW TO USE THE MICROWAVE
OR
Press the power button and turn the 'Timer/Weight/Auto Menu' dial to
select the microwave power ‘P100’, ‘P80’, ’P50’, ‘P30’, ‘P10’ will display in
order.
2. Press the ‘‘Start/+30Sec/Confirm’ button.
3. Once you have selected your microwave power you can turn the
'Timer/Weight/Auto Menu' dial clockwise to set the cooking time desired.
4. Press the ‘Start/+30Sec/Confirm’ button to commence cooking.
The maximum cooking time is 95 minutes. Do not operate the oven empty,
this can cause irreparable damage.
Pausing cooking
If you want to pause the cooking to turn over or stir contents, simply open the
door, then close again and press the ‘Start’ button to continue the cycle.
If you wish to stop cooking with time left on the display, take out the
contents, close the door and press the ‘Stop/Clear’ button twice to clear.
When cooking has finished the microwave will beep five times and the screen
display will go back to the clock, indicating that the microwave has stopped.
Quick start function
For quick and easy microwave cooking, you can press the
‘Start/+30Sec/Confirm’ button to automatically add 30 seconds of cooking
time. This can be pressed multiple times for cooking up to 95 minutes on full
power. Note: This function does not work for defrost, auto menu or multistage cooking.
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HOW TO USE THE MICROWAVE
Defrost function
Ensure food is thoroughly defrosted before starting the cooking process.
There are 2 defrosting methods:
The microwave generally penetrates 4cm into most foods.
For even defrosting results, ensure you turn the food over during the cycle.
Defrosting generally takes longer than the cooking time of food.
Defrosted food should be consumed as soon as possible, do not put it back in
the fridge or freeze again.
Defrosting example – by weight
As an example, to defrost 0.4kg of poultry:
1. Press the ‘Weight/Time Defrost’ button – ‘dEF1’ will be displayed.
2. Turn the 'Timer/Weight/Auto Menu' dial clockwise until you reach the
desired weight ‘400’.
3. To commence defrosting, press the ‘‘Start/+30sec/Confirm’ button.
4. Remember to turn over the food half way through the defrosting cycle.
Open the door and turn over the food.
5. Close the door and press the ‘Start’ button to continue defrosting.
To defrost by time follow the above steps but pressing the Defrost button
twice to display dEF 2 and turning the dial to set the time. The defrosting
power is 30%, and cannot be changed.
Defrost Setting Defrost Method
dEF1 By weight
dEF2 By time
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HOW TO USE THE MICROWAVE
Auto cooking function
As a digital microwave, the RHM2364SS features a default cooking menu,
automatically calculating the cooking time based on the type of food and
weight.
1. If the colon on the display is flashing you are able to activate the auto
menu by turning the 'Timer/Weight/Auto Menu' dial clockwise.
This will display: ‘A-1 – A-8’. Continue to rotate the dial to access the other
auto selections, up to A8.
You will need to use your discretion regarding food type, temperature and
weight as times may vary - below is a guideline for each auto cooking setting:
Display
Auto
Menu Weight (g) on the Display Power
A-1 Pizza
200
100%
400
A-2 Meat
250
100%350
450
A-3
Vegetables
(Add water)
200
100%
300
400
A-4 Pasta
50 (add 450ml water)
80%
100 (add 800ml water)
A-5 Potato
200
100%400
600
A-6 Fish
250
80%350
450
A-7 Beverage
1 cup (120ml)
100%2 cup (240ml)
3 cup (3600ml)
A-8 Popcorn
50
100%85
100
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HOW TO USE THE MICROWAVE
2. Once you have turned the dial to select the appropriate setting, press the
‘Start’ button to confirm.
3. Turn the ‘'Timer/Weight/Auto Menu’ dial to choose the food weight, these
are pre-set and listed in the above table.
4. Press the ‘Start’ button to commence cooking.
Make sure you monitor cooking progress as times can vary. Allow the food to
stand in the microwave for 1-2 minutes after the cooking cycle is complete.
Multi-sequence cooking function
For some recipes, results may be better if you wish to cook on different
power levels for different times, for one dish.
Note: This can be used to set a maximum of two different stages. The auto
menu cannot be set as one of the multi-stage cooking functions.
For example, if you wanted to defrost 500g of food, then cook it at 80%
microwave power for 7 minutes - the steps are as follows:
1. Press the ‘Weight/Time Defrost’ button once – the screen will display
‘dEF1’
2. Turn the ‘Timer/Weight/Auto Menu’ dial to adjust the defrost weight to
500g.
3. Press the ‘Power’ button once.
4. Turn the ‘Timer/Weight/Auto Menu’ dial to choose 80% microwave power
until the display shows ‘P80’.
5. Press the ‘Start/+30Sec/Confirm’ button to confirm.
6. Turn the ‘Timer/Weight/Auto Menu’ dial to adjust the cooking time to 7
minutes.
7. Press the ‘Start/+30Sec/Confirm’ button to start the cooking process.
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HOW TO USE THE MICROWAVE
Timer
To use the timer (no microwaving will take place during this function) then
follow the below steps:
1. Press 'Timer/Clock' button" once and the display will show ‘00:00’.
2. Turn the ‘Timer/Weight/Auto Menu’ dial to enter the desired time.(The
maximum time is 95 minutes.)
3. Press ‘Start/+30sec./Confirm’ button to confirm the time. The clock symbol
on the display will flash as the time counts down.
4. When the timer has counted down the buzzer will ring 5 times to indicate
the time is complete.
Note: The kitchen Timer is for use alongside other kitchen appliances. It’s an
additional function of the appliance.
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HOW TO USE THE MICROWAVE
Checking functions
During the cooking cycle, press the ‘Power’ button and the current power will
be displayed for 2-3 seconds.
During the cooking cycle, press the 'Timer/Clock' button to check the current
time. It will be displayed for 2-3 seconds.
Child lock function
The child lock function is ideal to stop children from activating the microwave
if unsupervised. No buttons will function in this mode.
To set the child lock when in standby, press and hold the ‘Stop/Clear’ button
for 3 seconds. A loud ‘beep’ will sound to indicate the lock is now functional.
A rectangle will illuminate on the display.
To cancel the child lock, again press and hold the ‘Stop/Clear’ button for 3
seconds. A loud ‘beep’ will sound to indicate the microwave is no longer
locked.
The current time will continue to display.
General information
• The ‘Start/+30Sec/Confirm’ button must be pressed again to continue
cooking if the door is opened during a cooking cycle.
• Once the cooking programme has been set, if the ‘Start/+30Sec/Confirm’
button is not pressed within 1 minute the current time will display and
the setting will be cancelled.
• The buttons will ‘beep’ if they are pressed correctly, if not pressed
correctly they will not ‘beep’.
• The buzzer will sound five times to remind you when cooking is finished.
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HOW TO USE THE MICROWAVE
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
Utensil information
• Do not use metal pans or dishes with metal handles.
• Do not use anything with a metal trim.
• Do not use paper-covered wire twist-ties on plastic bags.
• Do not use melamine dishes as they contain a material which will
absorb microwave energy. This may cause the dishes to crack or burn,
and will slow down the cooking speed.
• Use only cookware that is approved to be used in a microwave oven.
• Do not cook using a container with a restricted opening, such as
bottles, as they may explode.
• Do not heat baby bottles with the teat left on. Remove it if replacing
the bottle back into the oven.
• Only use thermometers that are approved for microwave ovens.
• Do not use the microwave oven for heating utensils.
Page 28
Defrosting tips
Microwaves penetrate around 4cm into most food. To maximize defrosting
effectiveness follow the below guidelines:
1. For thick foods, turn regularly during operation in order to defrost evenly.
2. If food weighs over 500g, it is advised to turn at least 2 times.
3. Defrosted food should be consumed as soon as possible, it is not
advisable to put back into the fridge or freeze again.
Cooking tips - The following may affect cooking results:
Food arrangement
If possible, thicker bits of food should be placed around the outside of the
dish and the thinner parts toward the centre, spread out as evenly as
possible. Do not overlap food if possible as this could result in uneven
cooking results.
Cooking time
If you are unsure of cooking times it is advisable to start with a short
cooking time and monitor cooking progress before adding further time.
Overcooking could lead to a risk of fire. Ensure food is cooked thoroughly
before consuming.
Cooking food evenly
Foods such as meat should be turned frequently to ensure more even
cooking results. If the food is liquid based, stirring during the cooking time is
advisable.
Allow standing time
When the microwave has stopped cooking, leave the food to rest for an
adequate length of time to allow for cooking completion and cooling.
28
COOKING TIPS
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29
CLEANING THE MICROWAVE
• Before you clean the oven, turn it off and unplug it.
• Keep the inside of the oven clean. When food or liquids stick to
the oven walls, wipe with a damp cloth. We recommend that you
do not use harsh detergent or abrasives.
• On the right hand side wall of the cavity is the wave guide cover,
microwaves are passed through this to enable your food to cook.
It is important that this wave guide cover is kept clean at all times.
To do this wipe with mild detergent and water, then dry.
• You should clean the outside of the oven with a damp cloth. Do
not allow water to seep into the ventilation openings.
• Do not allow the control panel to become wet. Clean with a soft,
damp cloth. Do not use detergents, abrasives or spray-on cleaners
on the control panel.
• If steam builds up inside or around the outside of the oven door,
wipe with a soft cloth. This may happen when the microwave oven
is used in humid conditions.
• Regularly remove the glass turntable to clean it, and wash it in
warm soapy water. Regularly clean the turntable support and oven
floor. Simply wipe the bottom surface of the oven with mild
detergent and water, then dry. You can wash the turntable support
in mild soapy water.
• When removing the turntable support of the oven, make sure you
put it back properly.
• If the inside of the oven smells, put a cup of water with the juice
and skin of one lemon in a deep microwave bowl. Microwave it for
three minutes, wipe thoroughly and then dry with a soft cloth.
• Failure to maintain the oven in a clean condition, especially if
liquid is left under the turntable, could lead to deterioration of the
surface that will adversely affect the life of the appliance that may
result in a hazardous condition.
Page 30
Problem Potential reason
Potential solution
If the
microwave
doesn’t work
1. Microwave is not
plugged in
Make sure the plug is plugged in securely
into the
mains and the plug is switched on. If it is not, remove
the plug from the socket, wait 10 seconds and plug it in
again securely.
2. Plug is not working
The plug socket that the microwave is plugged into
may have become faulty. Plug the microwave into
another known good plug socket, ensure that the
socket is turned on and check if the microwave now
works.
3. The plug has a blown
fuse or the mains circuit
has a blown fuse/tripped
fuse
Check the plug for a blown circuit fuse or a tripped
main circuit breaker. If these seem to be working
properly, test the socket with another appliance.
4. Microwave has
developed a fault
Contact customer services to talk through the problem
to see if any solution for the fault can be found. If not
and the product is
within its warranty period, then
the
microwave should be returned to the retailer it was
purchased from for a replacement or
refund.
If the
microwave
power will not
work
1. Door is not closed
Make sure the door is securely closed. Otherwise, the
microwave will not engage or operate.
2. The power has not
been set/the timer dial
has not been turned
Set the microwave power by pressing the ‘Power’
button. Select the time by turning the dial and pressing
‘Start
’ to confirm.
Not heating
Magnetron not working
The component that produces the microwaves is called
a magnetron, if food is not being heated or is
'luke'
warm then it is likely this component has developed a
fault
.
If the microwave is within
its warranty period, please
contact customer services for further advice or take
the microwave back to the retailer it was
purchased
from for a refund or
replacement.
30
PROBLEM SOLVING
The microwave oven may cause interference to your radio, TV or similar equipment. If
this happens, you can stop the interference by moving the radio, TV or equipment as far
away from your microwave oven as possible.
WARNING: To reduce the risk of personal injury, always
unplug the microwave before performing maintenance
or trouble shooting checks.
Page 31
31
PROBLEM SOLVING
Problem Potential reason Potential solution
Sparking
Burnt on food debris
Spillages or splashes can burn and catch fire, all food that is
put into the microwave should be appropriately covered. All
spillages or splashes must be cleaned, and all areas of
microwave cleaned after each
use.
Burnt
on food debris in the microwave, on the wave guide
and the behind the
wave guide can cause the microwave to
'spark'. This is because burnt on debris can be focused on by
the microwaves and spark.
Microwaves must be thoroughly cleaned after every use to
ensure no food is burnt on to any part of the microwave.
Metal or foil
No metal or foil should be put inside a microwave as it can
cause 'sparking' which can damage the microwave.
The only metal accessories that should be used inside the
microwave are the ones supplied by the
manufacturer.
Pressure build up in
food
Food with none porous skins (potatoes for example), must
be pierced to allow steam to escape. As the build up of
pressure can cause food to burst and create a 'fire
hazard‘.
Heat spots
Operated empty or
with no moisture
Microwaves cannot be run empty, microwaves need
moisture to operate correctly.
If microwaves are operated empty or are used to heat up
plates (this
is not
permitted), the microwaves can focus on a
single point inside the microwave. This can cause a heat
spot, which can cause the area to become deformed,
warped or start to melt.
If microwaves are operated empty or to heat up foreign
objects this will void the
warranty.
Page 32
32
PROBLEM SOLVING
Problem Potential reason
Potential solution
Condensation
or excess
water
1. Food that is being
cooked
By the very nature of how a microwave works, it ‘excites’
the water molecules in the food it is heating, causing them
to move about and generate heat from within the food.
Often when the food heats up it reaches the point where
steam is released.
Dependent
on the food type being heated
(and its water content level), the length of time being
heated for
– and so the amount of steam generated – it is
inevitable that some of the steam will condense and form
back into water droplets within the microwave cavity. This
can usually be found on the inner walls or most commonly
on the back of the glass door. If not cleaned up, these
droplets can start to form small ‘pools’ of water.
2. Cooling vents covered
Cooling vents allow the heat and steam to escape from the
microwave. These cannot be covered as it can cause
excessive water to settle inside the microwave or the
microwave to overheat
.
The
installation instructions in the instruction manual must
be followed or the warranty will be void.
Paint damage/
peeling
Maintenance
If the microwave is within
its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was
purchased from for a
refund or
replacement.
Light not
working
Bulb not working
Due to the construction of microwaves and certain
'dangerous' components
inside, the light bulb can only be
changed by a qualified service engineer
.
If the microwave is within
its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was
purchased from for a
refund or replacement
Over heating
Cooling vents covered
Cooling vents allow the heat and steam to escape from the
microwave. These cannot be covered as it can cause
excessive water to settle inside the microwave or the
microwave to overheat
.
The
installation instructions in the
manual must be followed
or the warranty will be void.
Too noisy
1. Glass turntable fitted
incorrectly
Check that the glass turntable has been placed correctly on
the
turntable and is not hitting the walls/doors of the
microwave during
operation.
2. Dishes/plate are too
large for the microwave
Check that the dishes/plates are the correct size for the
microwave and that they are not hitting the walls/door of
microwave during
operation.
Page 33
33
PROBLEM SOLVING
Problem Potential reason
Potential solution
Door not
shutting/
locking
1. Glass turntable
fitted incorrectly
Check that the glass turntable has been placed correctly
on the turntable
and is not stopping the door from
shutting
correctly.
2. Latches have
become deformed
If the microwave is within
its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was
purchased
from for a
refund or
replacement.
Turntable not
rotating
1. Turntable coupling
not fitted or tape not
removed
Check that the turntable coupling is fitted
correctly and
the transportation tape has been
removed.
2. Turntable roller ring
not fitted or fitted
incorrectly
Check that the
coupling has
be placed under the turntable
and that it is position
correctly.
3. Glass turntable
fitted incorrectly
Check that the glass turntable has been placed correctly
on the
turntable.
4. Turntable has
developed a fault
If the microwave is within
its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was
purchased from
for a
refund or
replacement.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
Page 34
34
GUARANTEE & CUSTOMER SERVICES
At Russell Hobbs, we take all our customer feedback seriously.
Feel free to contact our Product Care Team, on 0345 209 7461
Monday – Friday: 8am-8pm & Saturday: 9am – 1pm,
who will be more than happy to assist you.
This product is guaranteed for 12 months from the date of the
original purchase. If any defect arises due to faulty materials or
workmanship, the faulty product must be returned to the place of
purchase.
Refund or replacement is at the discretion of the retailer.
The following conditions apply:
• The product must be returned to the retailer with the original
proof of purchase.
• The product must be installed and used in accordance with the
instructions contained in this instruction guide and any other
instructions for use which are supplied.
• It must be used for domestic purposes only and for its intended
use.
• This warranty does not cover wear and tear, damage, misuse
or consumable parts.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
Page 35
35
SPARE PARTS
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
Turntable ring
To check the availability of the following spare parts, simply contact
our friendly Customer Services team using the details provided at the
bottom of this page.
Glass turntable
Turntable coupling
Page 36
36
CONNECTION TO THE MAINS SUPPLY
WARNING- THIS APPLIANCE MUST BE EARTHED
This appliance is designed to operate from a mains supply of
230-240V~ 50Hz.
Check that the voltage marked on the product corresponds with
your supply voltage.
This product is fitted with a moulded 13A plug complying with
BS1363. If this plug is unsuitable or needs to be replaced, refer to
customer services as it should only be replaced by a qualified
engineer.
To replace the 13amp fuse, remove the plug from the socket,
remove the fuse cover near the pins of the plug, remove the fuse
and replace with 13amp fuse. Refit the fuse cover and plug the unit
back into the power supply.
Important: The wires in the mains lead are coloured in
accordance with the following code:
GREEN/YELLOW – EARTH
BLUE – NEUTRAL
BROWN – LIVE
Page 37
37
CONNECTION TO THE MAINS SUPPLY
For UK use only – PLUG
• As the colours of the wires in the mains lead of this appliance
may not correspond with the coloured markings identifying the
terminals in your plug, proceed as follows:
• The GREEN/YELLOW wire is the EARTH and must be connected
to the terminal which is marked with the letter E or by the earth
symbol or coloured GREEN or GREEN/YELLOW.
• The BLUE wire is the NEUTRAL and must be connected to
• the terminal marked with the letter N or coloured BLACK.
• The BROWN wire is the LIVE wire and must be connected to
• the terminal marked with the letter L or coloured RED.
• Always ensure that the plug cord grip is fastened correctly.
• If a 13A (BS1363) fused plug is used it must be fitted with a
13amp fuse conforming to BS1362 and be BSI or ASTA approved.
If the fuse cover is lost the plug must not be used until a
replacement is obtained from an electrical supplier.
If you need to remove the plug, cut it from the mains lead and
dispose of it. NEVER attempt to re-use this plug or insert it into a
socket outlet, as there is a very great risk of electrical shock.
Page 38
38
NOTES
Page 39
39
NOTES
Page 40
40
Revision 1
This symbol is known as the 'Crossed-out wheelie bin Symbol'. When this symbol is
marked on a product/batteries, it means that the product/batteries should not be
disposed of with your general household waste. Only discard
electrical/electronic/battery items in separate collection schemes, which cater for the
recovery and recycling of materials contained within. Your co-operation is vital to ensure
the success of these schemes and for the protection of the environment. For your
nearest disposal facility, visit www.recycle-more.co.uk or ask in store for details.
We reserve the right, due to possible changes to design, to alter the instruction manual
without prior notice.
For Customer Services & Spare
Parts please call
0345 209 7461
Opening times: Monday - Friday
8am – 8pm & Saturday 9am –1pm
Or visit us at
www.productcare.co.uk
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