RG-WS6024 Series Wireless controller
Hardware Installation and Reference Guide V1.00
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Preface
Thank you for using our products. This manual will guide you through the installation of the device.
This manual describes the functional and physical features and provides the device installation steps, hardware
troubleshooting, module technical specifications, and specifications and usage guidelines for cables and connectors.
Audience
It is intended for the users who have some experience in installing and maintaining network hardware. At the same time, it
is assumed that the users are already familiar with the related terms and concepts.
Obtaining Technical Assistance
Ruijie Networks Website: https://www.ruijienetworks.com/
Technical Support Website: https://ruijienetworks.com/support
Case Portal: http://caseportal.ruijienetworks.com
Community: http://community.ruijienetworks.com
Technical Support Email: service_rj@ruijienetworks.com
Skype: service_rj@ruijienetworks.com
Related Documents
Documents
Description
Configuration Guide
Describes network protocols and related mechanisms that supported by the
product, with configuration examples.
Command Reference
Describes the related configuration commands, including command modes,
parameter descriptions, usage guides, and related examples.
Symbol Conventions
Means reader take note. Notes contain helpful suggestions or references.
Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of
data.
1 Product Overview
Ruijie WS6024, the next-generation intelligent wireless controller, features high performance, high security, multiple
services and ease of use to meet the needs of the current networks. The RG-WS6024 series wireless controller provides
the integrated PoE/PoE+ service, various WLAN access control and unified wired and wireless network management. It is
greatly ideal for small and medium sized enterprises and general education industry, providing high-speed, high-efficiency,
secure and intelligent access solutions.
Table 1-1 RG-WS6024
Model
10/100/1000
Base-T
Auto-sensing
Ethernet Port
SFP+
Port
1000Base-X
SFP Port
Console
Port
USB
Port
Expansion
Module
Slot
Pluggable
Power
Slot
RG-WS6024
24 (PoE+)
2
2 (Combo)
1 1 1
Dual
The SFP+ ports support both 10Gbase-R and 1000base-X modules.
The SFP ports support both 1000 base-X and 100base-X modules.
1000Base-T is downward compatible with 100Base-TX and 10Base-T.
1.1 RG-WS6024
Technical Specifications
Model
RG-WS6024
Optical Module
See Appendix B.
The supported module type may change at any time. Contact Ruijie
Networks for details.
SFP Port
100Base-X
1000Base-X
SFP+ Port
10GBase-R
1000Base-X
RPS Type
Dual power supplies
EEE
Supported
Power Supply
RG-M5000E-AC500P
1) AC
Rated voltage range: 100V to 240V
Rated current range: 3.5A to 7A
Frequency range: 50/60 Hz
2) HVDC
Rated voltage range: 192V to 290V
Rated current range: 2.5A to 3.5A
RG-PA1150P-F
1) AC
Rated voltage range: 100V to 240V
Frequency range: 50/60 Hz
Rated current: 10A
2) HVDC
Rated voltage range: 192V to 290V
Rated current: 10A
M5000E-DC500P (DC)
Rated voltage range: -72V to -36V
Rated current:16.5A
PoE
All the RJ45 ports are PoE-capable with the maximum power input of 30W.
The maximum output power is subject to the configured power supplies.
The available number of PoEs is determined by PoE output power and
PoE input power in practice.
Power Consumption
24-port PoE+: < 850 W
Temperature
Operating temperature: 0ºC to 45ºC (32ºF to 113ºF)
Storage temperature: -40ºC to 70ºC (-40ºF to 158ºF)
Humidity
Operating humidity: 5% to 95% RH (non-condensing)
Storage humidity: 5% to 95% RH (non-condensing)
Fan
Speed adjustment and fault alarm
Temperature Warning
Supported
EMC Standards
GB9254-2008
Safety Standards
GB4943-2011
Dimensions (W x D x H)
440mm x 260mm x 44mm
Weight
5.8 kg (with package)
The RG-WS6024 wireless controller is a class A product. In a domestic environment, this product may cause radio
interference in which case the user may be required to take adequate measures.
Product Appearance
On the front panel, the RG-WS6024 wireless controller provides 24 10/100/1000Base-T Ethernet ports, 2 GE SFP
fiber/copper combo ports, 2 10G SFP+ ports and 1 Console port. On the back panel, it provides 2 power module slots and
2 expansion module slots.
Figure 1-1 Appearance of RG-WS6024
Front Panel
Figure 1-2 Front Panel of RG-WS6024
Note:
1. System status LED
2. Expansion module 1 status LED
3. Expansion module 2 status LED
4. Power module 1 status LED
5. Power module 2 status LED
6. PoE status LED
7. Copper port status LED
8. Fiber port status LED
9. Mode button
10. Console port
11. USB port
12. 10/100/1000Base-T auto-sensing Ethernet port
13. 100/1000Base-X SFP port
14. SFP+ port
Long press Mode Button for above 2 seconds to switch the display mode between PoE mode and port rate mode.
Back Panel
Figure 1-3 Back Panel of RG-WS6024
Note:
1. Expansion module 1 slot
2. Expansion module 2 slot
3. Power module 1 slot
4. Power module 2 slot
5. Grounding connector
Power Supply
The RG-WS6024 supports two power modules with AC or DC input. For the detailed power specification, see the following
tables.
Model
RG-M5000E-AC500P
RG-M5000E-AC500P(HVDC)
Platform
RG-WS6024
RG-WS6024
Rated Voltage Range
100V to 240V, 50/60Hz
240V
Maximum AC Input
Voltage Range
90V to 264V, 50/60Hz
192V to 290V
PoE Power
Single power supply: 370W
Dual power supplies: 740W
Hot Swapping
Supported
Redundant Power
Supplies
1+1
Over-Voltage
Protection
54V: -57V to -60V
12V: 13.4V to 16V
Over-Current
Protection
54V: 8A to 10A
12V: 12A to 16A
Over-Temperature
Protection
Supported
Current Sharing
Supported
Mixed Insertion
Mixed insertion with RG-M5000E-DC500P
Power Cord
10A
Dimensions
(W x D x H)
195.4 mm x 90 mm x 40 mm(connecting finger and handle excluded)
224.5 mm x 90 mm x 40mm (connecting finger and handle included)
Weight
1.6 kg
Model
RG-M5000E-DC500P
Platform
RG-WS6024
Maximum DC Input
Voltage Range
-72V to -36V
PoE Power
Single power supply: 370W
Dual power supplies: 740W
Hot Swapping
Supported
Redundant Power
Supplies
1+1
Over-Voltage
Protection
54V: -58V to -66V
12V: 13.2Vto 15.6V
Over-Current
Protection
54V: 7.8A to 10A
12V: 11A to 14A
Over-Temperature
Protection
Supported
Current Sharing
Supported
Mixed Insertion
Mixed Insertion with RG-M5000E-AC500P
Power Cord
PD650I DC
Dimensions
(W x D x H)
195.4 mm x 90 mm x 43.2 mm(connecting finger and handle excluded)
224.5 mm x 90 mm x 43.2 mm(connecting finger and handle included)
Weight
1.6 kg
Model
RG-PA1150P-F
RG-PA1150P-F(HVDC input)
Platform
RG-WS6024
RG-WS6024
Rated AC Voltage
Range
100V to240V, 50/60Hz
240V
Maximum AC Input
Voltage Range
90V to 264V, 50/60Hz
192V to 290V
PoE Power
Single power supply: 740 W
Dual power supplies: 1480 W
Hot Swapping
Supported
Redundant Power
Supplies
1+1
Over-Voltage
Protection
54V: -57V to -60V
12V: 14V to 16V
Over-Current
Protection
54V: 16.5A to 20A
12V: 32A to 40A
Over-Temperature
Protection
Supported
Current Sharing
Supported
Mixed Insertion
Unsupported
Power Cord
10A
Dimensions
(W x D x H)
281 mm x 90 mm x40 mm(connecting finger and handle excluded)
301 mm x 90 mm x 40 mm(connecting finger and handle included)
Weight
1.6 kg
Dual-power input: The wireless controller can be powered by one power module, or by two power modules. When both
two modules are available, the wireless controller is powered in the current sharing mode.
When the wireless controller is powered by the dual-power modules, if the system working power is greater than the
capacity of single power module, the power redundancy cannot work.
Heat Dissipation
The RG-WS6024 adopts turbine fans for heat dissipation, thereby ensuring normal function of the device in the specified
environment. 10 cm distance space should be reserved at both sides and the back panel of the device to allow air
circulation. It is recommended to clean the device once every 3 months to prevent dust from blocking vents. Figure 1-4
shows the flow scheme of heat dissipation.
Figure 1-4 Flow Scheme of Heat Dissipation
LEDs
LED
Panel Identification
State
Meaning
System status LED
Status
Off
The wireless controller is not receiving power.
Blinking green
The system is being initialized.
Continuous blinking indicates errors.
Solid green
The wireless controller is operational.
Solid yellow
Temperature warning
Check the working environment of the wireless
controller immediately.
Solid red
The wireless controller is faulty.
Expansion module
status LED
M1/M2
Off
There is no expansion module or the expansion
module is not correctly installed.
Solid green
The expansion module is correctly installed.
Power module status
PWR1/PWR2
Off
The power module is not in place.
LED
Solid red
The power module is in place but the AC power
chord or wireless controller is abnormal.
Solid green
The power supply is operational.
PoE status LED
PoE
Solid green
Indicates the switching state.
Solid yellow
Indicates the PoE state.
GE port status LED
1-24
Off
The port is not connected.
Solid green
The port is connected at 1000 Mbps.
Blinking green
The port is receiving or transmitting traffic at 1000
Mbps.
Solid yellow
The port is connected at 10/100 Mbps.
Blinking yellow
The port is receiving or transmitting traffic at
10/100 Mbps.
Port PoE status LED
1-24
Off
PoE is not enabled.
Solid green
PoE is enabled. The port is operational.
Solid yellow
The port has a PoE fault of overload.
GE SFP port status
LED
23F-24F
Off
The port is not connected.
Solid green
The port is connected at 1000 Mbps.
Blinking green
The port is receiving or transmitting traffic at 1000
Mbps.
Solid yellow
The port is connected at 100 Mbps.
Blinking yellow
The port is receiving or transmitting traffic at 100
Mbps.
SFP+ port status LED
25F-26F
Off
The port is not connected.
Solid green
The port is connected
Blinking green
The port is receiving or transmitting traffic at 1000
Mbps.
2 Preparation for Installation
2.1 Safety Suggestions
To avoid personal injury and equipment damage, please carefully read the safety suggestions before you install the
RG-WS6024 series wireless controller.
The following safety suggestions do not cover all possible dangers.
2.1.1 Installation
Keep the chassis clean and free from any dust.
Do not place the equipment in a walking area.
Do not wear loose clothes or accessories that may be hooked or caught by the device during installation and
maintenance.
Turn off all power supplies and remove the power sockets and cables before installing or uninstalling the device.
2.1.2 Movement
Do not frequently move the device.
When moving the device, note the balance and avoid hurting legs and feet or straining the back.
Before moving the device, turn off all power supplies and dismantle all power modules.
2.1.3 Electricity
Observe local regulations and specifications when performing electric operations. Relevant operators must be
qualified.
Before installing the device, carefully check any potential danger in the surroundings, such as ungrounded power
supply, and damp/wet ground or floor.
Before installing the device, find out the location of the emergency power supply switch in the room. First cut off the
power supply in the case of an accident.
Try to avoid maintaining the wireless controller that is powered-on alone.
Be sure to make a careful check before you shut down the power supply.
Do not place the equipment in a damp location. Do not let any liquid enter the chassis.
Any nonstandard and inaccurate electric operation may cause an accident such as fire or electrical shock, thus
causing severe even fatal damages to human bodies and equipment.
Direct or indirect touch through a wet object on high-voltage and mains supply may bring a fatal danger.
RG-WS6024 wireless controller has more than one power cords, make sure to cut off all before shut down the
system.
2.1.4 Static Discharge Damage Prevention
To prevent damage from static electricity, pay attention to the following:
Proper grounding of grounding screws on the back panel of the device. Use of a three-wire single-phase socket with
protective earth wire (PE) as the AC power socket.
Indoor dust prevention
Proper humidity conditions
2.1.5 Laser
The RG-WS6024 series wireless controller supports varying models of optical modules sold on the market which are
Class I laser products. Improper use of optical modules may cause damage. Therefore, pay attention to the following
when you use them:
When a fiber transceiver works, ensure that the port has been connected with an optical fiber or is covered with a
dust cap, to keep out dust and avoid burning your eyes.
When the optical module is working, do not pull out the fiber cable and stare into the transceiver interface or you may
hurt your eyes.
Do not stare into any optical port under any circumstances, as this may cause permanent damage to your eyes.
2.2 Installation Site Requirements
To ensure the normal working and a prolonged durable life of the equipment, the installation site must meet the following
requirements.
2.2.1 Ventilation
For the RG-WS6024, a sufficient space (at least 10 cm distances from both sides and the back plane of the cabinet)
should be reserved at the ventilation openings to ensure the normal ventilation. After various cables have been connected,
they should be arranged into bundles or placed on the cabling rack to avoid blocking the air inlets. It is recommended to
clean the wireless controller at regular intervals (like once every 3 months). Especially, avoid dust from blocking the
screen mesh on the back of the cabinet.
2.2.2 Temperature and Humidity
To ensure the normal operation and prolong the service life of RG-WS6024 series wireless controller, you should keep
proper temperature and humidity in the equipment room.
If the equipment room has temperature and humidity that do not meet the requirements for a long time, the equipment
may be damaged.
In an environment with high relative humidity, the insulating material may have bad insulation or even leak electricity.
Sometimes the materials may suffer from mechanical performance change and metallic parts may get rusted.
In an environment with low relative humidity, however, the insulating strip may dry and shrink. Static electricity may
occur easily and endanger the circuit on the equipment.
In an environment with high temperature, the equipment is subject to even greater harm, as its performance may
degrade significantly and various hardware faults may occur.
Therefore, the ambient temperature and humidity of the RG-WS6024 series must meet the requirements listed in Table
2-1:
Table 2-1 Temperature and Humidity Requirements of the RG-WS6024 Series Wireless controller
Temperature
Relative Humidity
0ºC to 45ºC (32ºF to 113ºF)
5% to 95%
The requirements for the sampling site of the temperature and humidity in the operating environment of the device
are as follows:
There is no protective plate at the front or back of the equipment rack.
The vertical height is 1.5 m above the floor.
The distance from the front panel of the equipment is 0.4 m.
2.2.3 Cleanness
Dust poses a severe threat to the running of the equipment. The indoor dust falling on the equipment may be adhered by
the static electricity, causing bad contact of the metallic joint. Such electrostatic adherence may occur more easily when
the relative humidity is low, not only affecting the useful life of the equipment, but also causing communication faults.
Table 2-2 shows the requirements for the dust content and granularity in the equipment room.
Table 2-2 Requirements for the Dust Content and Granularity in the Equipment Room
Dust
Unit
Density
Diameter≥0.5μm
Particles/m3
≤3.5×106
Diameter≥5μm
Particles/m3
≤3×104
Apart from dust, the salt, acid and sulfide in the air in the equipment room must also meet strict requirements, as such
poisonous substances may accelerate the corrosion of the metal and the aging of some parts. The equipment room
should be protected from the intrusion of harmful gases such as sulfur dioxide, sulfured hydrogen, nitrogen dioxide, and
chlorine), whose requirements are listed in Table 2-3.
Table 2-3 Requirements for Harmful Gases in the Equipment Room
Gas
Average (mg/m3)
Maximum (mg/m3)
SO2 0.3
1.0
H2S
0.1
0.5
NO2
0.5
1.0
Cl2
0.1
0.3
Both average and maximum value are measured for a week. The wireless controller cannot be placed in the
environment with the maximum density for over 30 minutes every day.
2.2.4 Grounding
A good grounding system is the basis for the stable and reliable operation of the RG-WS6024 series wireless controller. It
is the chief condition to prevent lightning stroke and resist interference. Please carefully check the grounding conditions
on the installation site according to the grounding requirements, and perform grounding operations properly as required.
Effective grounding of the wireless controller is an important guarantee for lightning protection and interference
resistance. Therefore, connect the grounding line of the wireless controller properly.
Safety Grounding
The equipment using AC power supply must be grounded by using the yellow/green safety grounding cable. Otherwise,
when the insulating resistance decreases the power supply and the enclosure in the equipment, electric shock may occur.
The building must provide protective grounding connection to ensure that the device is connected to the protection
location.
The installation and maintenance personnel must check whether the A.C. socket is well connected to the protection
location of the building, if not, they should use a protective grounding wire to connect the grounding end of the A.C.
socket to the building's protection location.
The power supply socket must be installed in a place that is near to the device and where users can operate the
device easily.
Before the installation of the device, make sure that ground connection is connected at first and disconnected finally.
The sectional area of the protective grounding wire should be at least 0.75 mm2 (18 AWG).
Use the 3-core power supply line. The sectional area of each pin should be at least 0.75 mm2 or 18 AWG.
Lightning Grounding
The lightning protection system of a facility is an independent system that consists of the lightning rod, download
conductor and the connector to the grounding system, which usually shares the power reference ground and yellow/green
safety cable ground. The lightning discharge ground is for the facility only, irrelevant to the equipment.
EMC Grounding
The grounding required for EMC design includes shielding ground, filter ground, noise and interference suppression, and
level reference. All the above constitute the comprehensive grounding requirements. The resistance of earth wires should
be less than 1 ohm. The back plane of RG-WS6024 series wireless controller is reserved with one grounding pole, as
shown in Figure 2-5.
Figure 2-5 Grounding of RG-WS6024
2.2.5 Lightning Resistance
When the AC power cable is imported outdoors and directly connected to the power port of the RG-WS6024 series
wireless controller, lightning line bank should be adopted to prevent the wireless controller from being hit by lightning
shocks. Usage of the lightning line bank: Connect the mains supply AC cable to the lightning line bank. Then, connect the
wireless controller to the lightning line bank. This can help to prevent the current of high-voltage lightning from passing the
wireless controller directly through the mains supply cable to a certain extent.
The lightning line banks are not provided and should be purchased by users as required.
For the usage of lightning line banks, refer to their related manuals.
2.2.6 EMI
Electro-Magnetic Interference (EMI), from either outside or inside the equipment or application system, affects the system
in the conductive ways such as capacitive coupling, inductive coupling, and electromagnetic radiation.
There are two types of electromagnetic interference: radiated interference and conducted interference, depending on the
type of the transmission path.
When the energy, often RF energy, from a component arrives at a sensitive component via the space, the energy is
known as radiated interference. The interference source can be either a part of the interfered system or a completely
electrically isolated unit. Conducted interference results from the electromagnetic wire or signal cable connection between
the source and the sensitive component, along which cable the interference conducts from one unit to another. Conducted
interference often affects the power supply of the equipment, but can be controlled by a filter. Radiated interference may
affect any signal path in the equipment and is difficult to shield.
For the AC power supply system TN, single-phase three-core power socket with protective earthing conductors (PE)
should be adopted to effectively filter out interference from the power grid through the filtering circuit.
The grounding device of the wireless controller must not be used as the grounding device of the electrical equipment
or anti-lightning grounding device. In addition, the grounding device of the wireless controller must be deployed far
away from the grounding device of the electrical equipment and anti-lightning grounding device.
Keep the equipment away from high-power radio transmitter, radar transmitting station, and high-frequency
large-current device.
Measures must be taken to shield static electricity.
2.3 Requirements of Installation Tools
Table 2-4 List of Installation Tools
Common Tools
Phillips screwdriver, flathead screwdriver, related electric cables and optical cables, bolts, diagonal
pliers, straps
Special Tools
Anti-static tools
Meters
Multimeter
The tool kit is customer-supplied.
3 Product Installation
Please ensure that you have carefully read Chapter 2.
Make sure that the requirements set forth in Chapter 2 have been met.
3.1 Installation Flowchart
3.2 Confirmations before Installation
Before installation, please confirm the following points:
Whether ventilation requirements are met for the wireless controller
Whether the requirements of temperature and humidity are met for the wireless controller
Whether power cables are already laid out and whether the requirements of electrical current are met
Whether related network adaption lines are already laid out
3.3 Installing the RG-WS6024
During installation, note the following points:
Connect the power cables of different colors to the corresponding grounding posts.
Ensure that the interface of the power supply cable is well connected to the power interface of the device. The power
cables must be protected using power cable retention clips after they are connected to the device.
Do not place any articles on the RG-WS6024 series wireless controller.
Reserve a spacing of at least 10 cm around the chassis for good ventilation. Do not stack the devices.
The wireless controller should be located at places free from the large power radio launch pad, radar launch pad,
and high-frequency large-current devices. If necessary, electromagnetic shielding should be adopted. For example,
use interface cables to shield cables.
100-meter network cables should be laid inside the equipment room and outdoor cabling of such cables is prohibited.
If outdoor cabling is necessary, take relevant measures for lightning protection.
3.3.1 Mounting the Wireless controller to a Standard 19-inch Rack
The RG-WS6024series wireless controller follows the EIA standard dimensions and can be installed in 19-inch distribution
cabinets.
Attach the mounting brackets to the wireless controller with the supplied screws, as shown in Figure 3-1.
Figure 3-1 Attaching the Mounting Bracket to the Wireless Controller
Align the mounting holes in the mounting bracket with the mounting holes in the rack, as shown in Figure 3-2.
Figure 3-2
Use the supplied M6 screws and cage nuts to securely attach the mounting brackets to the rack, as shown in Figure 3-3.
Figure 3-3
3.3.2 Mounting the Wireless controller on the Wall
The RG-WS6024series wireless controller can be mounted on the wall, as shown in the following figure.
Attach the mounting brackets to the wireless controller with the supplied screws, as shown in Figure 3-4.
Figure 3-4 Attaching the Mounting Brackets to the Wireless Controller for Wall-Mounting
Use the expansion screws to securely attach the mounting brackets on the wall, as shown in Figure 3-5.
Figure 3-4 Attaching the Wireless Controller on the Wall
3.3.3 Mounting the Wireless controller on a Table
Attach the four rubber feet to the recessed areas on the bottom of the wireless controller, as shown in Figure 3-6.
Figure 3-6 Attaching the Rubber Feet to the Recessed Areas
Place the wireless controller on the table, as shown in Figure 3-7.
Figure 3-7 Mounting the Wireless Controller on the Table
The device must be installed and operated in the place that can restrict its movement.
3.4 Checking after Installation
Before checking the installation, switch off the power supply so as to avoid any personal injury or damage to the
component due to connection errors.
Check that the ground line is connected.
Check that the cables and power input cables are correctly connected.
Check that all interface cables are laid out inside the equipment room. In the case of external cabling, check that the
lightning resistance socket or network interface lightning protector is connected.
Check that sufficient airflow is available around the device (over 10 cm).
4 System Debugging
4.1 Establishing the Debugging Environment
Establishing the Debugging Environment
Connect the PC to the console port of the wireless controller through the console cable, as shown in Figure 4-1.
Figure 4-1 Schematic Diagram of the Configuration Environment
Connecting the Console Cable
Step 1: Connect the end of the console cable with DB-9 jack to the serial port of the PC.
Step 2: Connect the end of the console cable with RJ45 to the console port of the wireless controller.
Setting Heper Terminal Parameters
Step 1: Start the PC and run the terminal simulation program on the PC, such as Terminal on Windows 3.1 or
HyperTerminal on Windows 95/98/NT/2000/XP.
Step 2: Set terminal parameters. The parameters are as follows: baud rate 9600, data bit 8, parity check none, stop bit 1,
and flow control as none.
Choose Setup>Program>Attachment >Communication> Hyper Terminal.
Choose Cancel, the interface as shown in Figure 4-2 is displayed.
Figure 4-2
Enter the name of the new connection and click OK, the interface as shown in Figure 4-3 is displayed. Choose the serial
port used currently in the column [use when connecting].
Figure 4-3
After choosing the serial port, click OK to display the serial port parameter setting interface, set the baud rate to 9600,
data bit to 8, parity check to none, stop bit to 1 and flow control to none.
Figure 4-4
After setting the parameters, click OK to enter the hyper terminal interface.
4.2 Startup Check
4.2.1 Checking before the Device is Powered on
The wireless controller is fully grounded.
The power cable is correctly connected.
The power supply voltage complies with the requirement of the wireless controller.
The control cable of the PC is properly connected to the console port of the wireless controller. The HyperTerminal is
started and the parameter settings are correct.
4.2.2 Checking after Program Startup (Recommended)
After power-on, you are recommended to perform the following checks to ensure the normal operation of follow-up
configurations.
Check whether information is displayed on the terminal interface.
Check whether the status of the wireless controller indicator is normal.
Check whether the main program of the device is normally loaded.
Check whether the time on the device is consistent with the current Beijing time.
Check whether the service interface forwards data normally.
5 Maintenance and Troubleshooting
5.1 General Troubleshooting Procedure
5.2 Troubleshooting Common Faults
Symptom
Possible Causes
Solution
Forgetting the
management interface
login password
A password is manually configured but
it is forgotten.
Please contact Ruijie Networks Customer Service
Department for technical support.
The status indicator is
not on after the
wireless controller is
started.
The power supply module does not
supply power.
The power cable is in loose contact.
Check whether the power socket at the equipment
room is normal and whether the power cable of the
wireless controller is in good contact.
The status indicator is
red.
Fan alarm
Temperature alarm
Power alarm
Check whether the fan stops working or is
damaged.
Temperature alarm: the wireless controller already
stops the normal service exchanges. Check in time
the working environment of the wireless controller,
clean the dust on the cabinet and reinforce the
refrigeration effect.
Power alarm: the power module problem may be:
1) The power module is in place but no power cord
is connected. Please power on the module or
remove the unused power module. 2) The power
module is faulty. Please replace a power module.
The serial port
console has no output
or outputs illegible
characters.
The serial port connected to the
wireless controller does not match that
opened by the configuration software.
The serial port is not configured
correctly.
Change the serial port opened by the configuration
software to be the one connected to the wireless
controller.
Check that the parameter configuration of the serial
port matches that specified in the instructions.
The RJ45 port is not in
connectivity or it is
erroneous in
receiving/transmitting
frames.
The connected twisted pair cable is
faulty.
The length of the cable exceeds 100 m.
The port has special configuration that
has no common working mode with the
connected wireless controller.
Replace the twisted pair cable.
Check that the port configuration has the common
working mode with the connected wireless
controller.
The fiber port cannot
be connected.
The Rx and Tx ends are connected
reversely.
The interconnected optical module type
does not match.
The fiber type is not correct.
The length of the optical fiber exceeds
that rated of the optical module.
Switch the Rx and Tx ends of the optical fiber.
Replace the optical module with one of the
matched type.
Replace the optical fiber with one of the
appropriate type.
Replace the optical fiber with one of the
appropriate length.
The expansion
module is not
identified by the host.
The module is not properly installed or
is in loose contact.
The module is installed after the host is
powered on.
Power off, install the module, and then power on
the host.
Power off, remove and install the module again.
AppendixA Connectors and Connection Media
1000BASE-T/100BASE-TX/10BASE-T Ports
The 1000BASE-T/100BASE-TX/10BASE-T is a port that supports adaptation of three rates, and automatic MDI/MDIX
Crossover at these three rates.
The 1000BASE-T complies with IEEE 802.3ab, and uses the cable of 100-ohm Category-5 or Supper Category-5 UTP or
STP, which can be up to 100 m.
The 1000BASE-T port uses four pairs of wires for transmission, all of which must be connected. Figure A-1 shows the
connections of the twisted pairs used by the 1000BASE-T port.
Figure A-1 Four Twisted Pairs of the 1000BASE-T
In addition to the above cables, the 100BASE-TX/10BASE-T can also use 100-ohm Category-3, 4, 5 cables for 10 Mbps,
and 100-ohm Category-5 cables for 100 Mbps, both of which can be up to 100 m. Figure A-2 shows the pinouts of the
100BASE-TX/10BASE-T.
Figure A-2 Pinouts of the 100BASE-TX/10BASE-T
Figure A-3 shows the straight-through and crossover cable connections for the 100BASE-TX/10BASE-T.
Figure A-3 Connections of the Twisted Pairs of the 100BASE-TX/10BASE-T
Optical Fiber Connection
For the optical fiber ports, select single-mode or multiple-mode optical fibers for connection according to the fiber module
connected. The connection schematic diagram is shown in Figure A-4:
Figure A-4 Optical Fiber Connections
AppendixB Mini-GBIC and SPF+ Module
SFP module (Mini-GBIC module) and 10G SFP+ module are available to address the requirements of interface types of
wireless controller modules. You can select the Mini-GBIC or SFP+ module to suit your specific needs. Besides the
following modules, the 10G SFP+ module also supports the Mini-GBIC-GT module. The models and technical
specifications of some Mini-GBIC and 10G SFP+ modules are listed below for your reference. For details, see Instructions
on Mini-GBIC and SFP Series Module and Instructions on 10G SFP+ Series Module.
Table B-1 Models and Technical Specifications of the 100M Mini-GBIC Module
Model
Wave
Length
(nm)
Media
Type
Core
Size
(um)
Maximu
m
Cabling
Distance
DDM
(Yes/No)
Intensity of
Transmitted
Light (dBm)
Intensity of
Received
Light (dBm)
Min
Max
Min
Max
FE-SFP-LX-MM1310
1310
MMF
62.5/125
2km
Yes
-22
-14
-30
-14
FE-SFP-LH15-SM1310
1310
SMF
9/125
15km
Yes
-15
-8
-28
-8
Table B-2 Models and Technical Specifications of the 1000M Mini-GBIC Module
Model
Wave Length
(nm)
Media
Type
Core
Size
(um)
Maximum
Cabling
Distance
DDM
(Yes/No)
Intensity of
Transmitted Light
(dBm)
Intensity of
Received
Light (dBm)
Min
Max
Min
Max
MINI-GBIC-SXMM850
850
MMF
62.5/125
275m
No
-9.5
-3
-17
0
50/125
550m
MINI-GBIC-LXSM1310
1310
SMF
9/125
10km
No
-9.5
-3
-20
-3
GE-eSFP-SX-M
M850
850
MMF
62.5/125
275m
Yes
-9.5
-3
-17
0
50/125
GE-eSFP-LX-S
M1310
1310
9/125
10km
Yes
-9.5
-3
-20
-3
MINI-GBIC-LH4
0-SM1310
1310
9/125
40km
Yes
-2 3 -22
-3
MINI-GBIC-ZX5
0-SM1550
1550
SMF
9/125
50km
Yes
-5 0 -22
-3
MINI-GBIC-ZX8
0-SM1550
1550
SMF
9/125
80km
Yes 0 4.7
-22
-3
MINI-GBIC-ZX1
00-SM1550
1550
SMF
9/125
100km
Yes 0 5
-30
-9
For the optical module with transmission distance exceeding 40 km and more, one on-line optical attenuator should
be added on the link to avoid the overload of the optical receiver when short single-mode optical fibers are used.
Table B-3 Specifications of SFP BIDI Optical Module Pairs
Rate/Distance
Module Pairs
100M/20km
FE-SFP-LX20-SM1310-BIDI
FE-SFP-LX20-SM1550-BIDI
100M /40km
FE-SFP-LH40-SM1310-BIDI
FE-SFP-LH40-SM1550-BIDI
1000M /20km
GE-SFP-LX20-SM1310-BIDI
GE-SFP-LX20-SM1550-BIDI
1000M /40km
GE-SFP-LH40-SM1310-BIDI
GE-SFP-LH40-SM1550-BIDI
The BIDI modules must be used in pairs (e.g., FE-SFP-LX20-SM1310-BIDI and FE-SFP-LX20-SM1550-BIDI).
Table B-4 Models and Technical Specifications of the Mini-GBIC-GT Module
The existing SFP copper module:
Standard
1000Base-T SFP Type
1000Base-T
Mini-GBIC-GT
The existing 1000Base-T module:
1000baseT
Copper Type
Cabling
Distance
DDM (Yes/No)
Mini-GBIC-GT
Category 5 (or above) UTP/STP
100m
No
Table B-5 Models and Technical Specifications of the 10G SFP+ Module
The existing 10G SFP+ optical modules:
Model
Wavelength
(nm)
Optical
Fiber
Type
Core
Size
(μm)
Modular
Bandwidth
(MHz·km)
Maximum
Cabling
distance
Intensity of
Transmitted
Light (dBm)
Intensity of
Received
Light (dBm)
Min
Max
Min
Max
XG-SFP-SRMM850
850
MMF
(LC
interface)
62.5
200
33m
-5
-1
-7.5
0.5
160
26m
50
2000
300m
500
82m
400
66m
XG-SFP-LRSM1310
1310
SMF
(LC
interface)
9
N/A
10km
-8.2
0.5
-10.3
0.5
XG-SFP-ERSM1550
1550
SMF
(LC
interface)
9
N/A
40km
-4.7 4 -11.3
-1
XG-SFP-ZRSM1550
1550
SMF
(LC
interface)
9
N/A
80km
0 4 -24
-7
The existing 10G SFP+ copper modules:
Model
Module
Type
Connector
Type
Copper
Cable
Length(m)
Conductor Wire
Diameter (AWG)
Data
Rate(Gb/s)
DDM
(Yes/No)
XG-SFP-CU1M
Passive
SFP+
1
28
10.3125
No
XG-SFP-CU3M
Passive
SFP+
3
28
10.3125
No
XG-SFP-CU5M
Passive
SFP+
5
26
10.3125
No
For the optical module with transmission distance exceeding 40 km and more, one on-line optical attenuator should
be added on the link to avoid the overload of the optical receiver when short single-mode optical fibers are used.
AppendixC Lightning Protection
Installing AC Power Arrester (lightning protection cable row)
The external lightning protection cable row shall be used on the AC power port to prevent the wireless controller from
being struck by lightning when the AC power cable is introduced from the outdoor and directly connected to the power port
of the wireless controller. The lightning protection cable row is fixed on the cabinet, operating table or the wall in the
machine room using the line buttons and screws.
Figure C-1 Schematic Diagram for the Power Arrester
The power arrester is not provided and the user shall purchase it to address the practical requirement.
Notes for installation:
Make sure that the PE terminal of the power arrester has been well-grounded;
After connecting the wireless controller AC power plug to the socket of the power arrester (lightning protection cable
row), lightning protection function implements if the RUN LED is Green and the ALARM LED is OFF.
If the ALARM LED on the power arrester is Red, you shall check what the reason is, poor grounding connection or
the reversed connection of the Null and Live lines: Use the multimeter to check the polarity of the power socket for
the arrester when the LED is Red, if the N line is on the left and the L line is on the right, the arrester PE terminal is
not grounded; if the L line is on the left and the N line is on the right, the polarity of the arrester power cable shall be
reversed; if the LED is still Red, it is confirmed that the arrester PE terminal has not been grounded.
Installing the Ethernet Port Arrester
During the wireless controller usage, the Ethernet port arrester shall be connected to the wireless controller to prevent the
wireless controller damage by lightning before the outdoor network cable connects to the wireless controller.
Tools: Cross or straight screwdriver, Multimeter, Diagonal pliers
Installation Steps:
1. Tear one side of the protection paper for the double-sided adhesive tape and paste the tape to the framework of the
Ethernet port arrester. Tear the other side of the protection paper for the double-sided adhesive tape and paste the
Ethernet port arrester to the wireless controller framework. The paste location for the Ethernet port arrester shall be
as close to the grounding terminal of the wireless controller.
2. Based on the distance of the wireless controller grounding terminal, cut the grounding line for the Ethernet port
arrester and firmly tighten the grounding line to the grounding terminal of the wireless controller.
3. Use the multimeter to check whether the grounding line for the arrester is in good contact with the wireless controller
grounding terminal and the framework.
4. According to the description on the Ethernet Port Arrester Hardware Installation Guide, connect the arrester using
the adapter cable(note that the external network cable is connected to the end of IN, while the adapter cable
connected to the wireless controller is connected to the end of OUT) and observe whether the LED on the board is
normal or not.
5. Use the nylon button to bundle the power cables.
Figure C-2 Schematic Diagram for the Ethernet port Arrester Installation
The Ethernet port arrester is only for the 10M/100M copper Ethernet ports with the RJ-45 connector;
The Ethernet port arrester is not provided, the user can purchase them to address their own practical requirements.
For the detailed information during the arrester installation, please refer to Ethernet Port Arrester Hardware
Installation Guide, which contains the technical specification and the maintenance and installation of the arrester.
You may pay attention to the following conditions during the actual installation to avoid influencing the performance of the
Ethernet port arrester:
Reversed direction of the arrester installation. You shall connect the external network cable to the “IN” end and
connect the wireless controller Ethernet port to the “OUT” end.
Poor arrester grounding. The length of the grounding line should be as short as possible to ensure that it is in good
contact with the wireless controller grounding terminal. Use the multimeter to confirm the contact condition after the
grounding.
Incomplete arrester installation. If there is more than one port connected to the peer device on the wireless controller,
it needs to install the arresters on all connection ports for the purpose of the lightning protection.
AppendixD Cabling Recommendations in Installation
When RG-WS6024 series wireless controller is installed in standard 19-inch cabinets, the cables are tied in the binding
rack on the cabinet by the cabling rack, and top cabling or bottom cabling is adopted according to the actual situation in
the equipment room. All cable connectors should be placed at the bottom of the cabinet in an orderly manner instead of
outside the cabinet easy to touch. Power cables are routed beside the cabinet, and top cabling or bottom cabling is
adopted according to the actual situation in the equipment room, such as the position of the DC power distribution box, AC
socket, or lightning protection box.
Requirement for the minimum cable bend radius
The bend radius of a power cord, communication cable, and flat cable should be greater than five times their
respective diameters. The bend radius of these cables that often bend or suffer removal/insertion should be greater
than seven times their respective diameters.
The bend radius of a common coaxial cable should be greater than seven times its diameter. The bend radius of this
type of cables that often bend or suffer removal/insertion should be greater than 10 times its diameter.
The bend radius of a high-speed cable (SFP+ cable, for example) should be greater than five times its diameter. The
bend radius of this type of cables that often bend or suffer removal/insertion should be greater than 10 times its
diameter.
Requirement for the minimum fiber bend radius
The diameter of a fiber tray to hold fibers cannot be less than 25 times the diameter of the fiber.
When moving an optical fiber, the bend radius of the fiber should be equal to or greater than 20 times the diameter of
the fiber.
During cabling of an optical fiber, the bend radius of the fiber should be equal to or greater than 10 times the
diameter of the fiber.
Notes for Bundling up Cables
Before bundling cables, correctly mark labels and stick the labels to cables where appropriate.
Cables should be neatly and properly bundled, as shown in Figure D-1.
Figure D-1 Bundling Up Cables (1)
Cables of different types (such as power cords, signal cables, and grounding cables) should be separated in cabling
and bundling. When they are close, crossover cabling can be adopted. In the case of parallel cabling, power cords
and signal cables should maintain a space equal to or greater than 30 mm.
The binding rack and cabling slot inside and outside the cabinet should be smooth, without sharp corners.
The metal hole traversed by cables should have a smooth and fully rounding surface or an insulated lining.
Proper buckles should be selected to bundle up cables. It is forbidden to connect two or more buckles to bundle up
cables.
After bundling up cables with buckles, you should cut off the remaining part. The cut should be smooth and trim,
without sharp corners, as shown in Figure D-2.
Figure D-2 Bundling Up Cables (2)
When cables need to bend, you should first bundle them up. However, the buckle cannot be bundled within the bend
area. Otherwise, significant stress may be generated in cables, breaking cable cores. As shown in Figure D-3.
Figure D-3 Bundling Up Cables (3)
Cables not to be assembled or remaining parts of cables should be folded and placed in a proper position of the
cabinet or cabling slot. The proper position indicates a position that will not affect device running or cause device
damage or cable damage during commissioning.
The power cords cannot be bundled on the guide rails of moving parts.
The power cables connecting moving parts such as door grounding wires should be reserved with some access after
assembled. When the moving part reaches the installation position, the remaining part should not touch heat sources,
sharp corners, or sharp edges. If heat sources cannot be avoided, high-temperature cables should be used.
When using screw threads to fasten cable terminals, the bolt or screw must be tightly fastened, and anti-loosening
measures should be taken, as shown in Figure D-4.
Figure D-4 Cable Fastening
The hard power cable should be fastened by the terminal connection area to prevent stress.
Do not use self-tapping screws to fasten terminals.
Power cables of the same type and in the same cabling direction should be bundled up into cable bunches, with
cables in cable bunches clean and straight.
Binding by using buckles should be performed according to Table D-1.
Cable Bunch Diameter (mm)
Binding Space (mm)
10
80-150
10-30
150-200
30
200-300
No knot is allowed in cabling or bundling.
For solder-less terminal blocks (such as air switches) of the cold pressing terminal type, the metal part of the cold
pressing terminal should not be exposed outside the terminal block when assembled
AppendixE Site Selection
The machine room should be at least 5km away from the heavy pollution source such as the
smelter, coal mine and thermal power plant, 3.7km away from the medium pollution source such as
the chemical industry, rubber industry and electroplating industry, and 2km away from the light
pollution source such as the food manufacturer and leather plant. If the pollution source is
unavoidable, the machine room should be located on the windward side of the pollution source
perennially with advanced protection.
The machine room should be at least 3.7km away from the sea or salt lake. Otherwise, the machine
room must be sealed, with air conditioner installed for temperature control. Saline soil cannot be
used for construction. Otherwise, you should select devices with advanced protection against
severe environment.
Do not build the machine room in the proximity of livestock farms. Otherwise, the machine room
should be located on the windward side of the pollution source perennially. The previous livestock
house or fertilizer warehouse cannot be used as the machine room.
The machine room should be firm enough to withstand severe weather conditions such as
windstorm and heavy rain as well as away from dust. If the dust is unavoidable, keep the door and
window away from the pollution source.
The machine room should be away from the residential area. Otherwise, the machine room should
meet the construction standard in terms of noise.
Make sure the air vent of the machine room is away from the sewage pipe, septic tank, and sewage
treatment tank. Keep the machine room under positive pressure to prevent corrosive gas from
entering the machine room to corrode components and circuit boards. Keep the machine room
away from industrial boiler and heating boiler.
The machine room had better be on the second floor or above. Otherwise, the machine room floor
should be 600mm higher than the highest flood level ever recorded.
Make sure there are no cracks or holes in the wall and floor. If there are cable entries in the wall or
window, take proper sealing measures. Ensure that the wall is flat, wear-resistant, and dust-free,
which should be up to the standard for flame retarding, soundproofing, heat absorption, dust
reduction, and electromagnetic shielding.
Keep the door and the window closed to make the machine room sealed.
The steel door is recommended for soundproofing.
Sulfur-containing materials are forbidden.
Pay attention to the location of the air conditioner. Keep the air conditioner from blowing wind
straight toward the device or blowing water drops from the window or air vent toward the device.
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