ruegg KEA Operation Manual

Operation Manual

Pellet stove KEA

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1. Content _________________________________________________________________ 2

Introduction _________________________________________________ 5

Dear customer ___________________________________________________________________________ 5

2. Important information _____________________________________________________ 5

General warn and safety instructions __________________________________________________________ 5

The packaging ___________________________________________________________________________ 5

3. What are pellets? _________________________________________________________ 5

Specifications for high- quality pellets _________________________________________________________ 6

Storage of pellets _________________________________________________________________________ 6

Technology______________________________________________________________________________ 6

Ease of use – operational safety _____________________________________________________________ 6

Highest efficiency – Lowest emissions _________________________________________________________ 6

KEA green in favour of the environment _______________________________________________________ 6

4. Installing the pellet stove __________________________________________________ 7

General instructions _______________________________________________________________________ 7

Electric connection ________________________________________________________________________ 7

Combustion air ___________________________________________________________________________ 7

Connecting the Rüegg room sensor __________________________________________________________ 8

Chimney ________________________________________________________________________________ 8

Floor protection __________________________________________________________________________ 8

Safety distances __________________________________________________________________________ 8

Assembly dimension ______________________________________________________________________ 9

Operation __________________________________________________ 10

5. OPERATING THE STOVE CONTROL ________________________________________ 10

Simple operating mode ___________________________________________________________________ 10

The operating panel ______________________________________________________________________ 10

Important information on how to use the menu (illustrations) _______________________________________ 11

Changing to advanced operating mode _______________________________________________________ 11

Variable mode display ____________________________________________________________________ 11

Changing the function mode ___________________________________________________________ 13

Heating in HEAT mode (manual operation) ____________________________________________________ 13

Heating in ROOM mode (thermostat operation) _________________________________________________ 13

Heating in AUTO mode (automatic operation) __________________________________________________ 14

2

Programming the heating times ________________________________________________________ 15

3

Setting of time and date ______________________________________________________________ 16

Device settings (Setup) _______________________________________________________________ 16

3

INFO Menu ________________________________________________________________________ 18

Supplementary information ________________________________________________________________ 18

6. Operational sequences and automatic safety functions ________________________ 19

7. Error message __________________________________________________________ 20

Error message (traversing on display): _______________________________________________________ 20

Service menu ___________________________________________________________________________ 20

Faults – causes - measures ________________________________________________________________ 21

Cleaning, warranty, service ___________________________________ 22

8. Cleaning and maintenance ________________________________________________ 22

Basic information ________________________________________________________________________ 22

Standard cleaning procedure _______________________________________________________________ 22

Small service procedure ___________________________________________________________________ 23

Service procedure _______________________________________________________________________ 24

Cleaning and service intervals ______________________________________________________________ 24

9. Options, accessories and parts ____________________________________________ 25

Fine particulate collector __________________________________________________________________ 25

External thermostat ______________________________________________________________________ 25

Remote activation of stove via mobile phone ___________________________________________________ 25

Accessories ____________________________________________________________________________ 26

Spare parts list __________________________________________________________________________ 26

10.Warranty/ customer service _______________________________________________ 28

Scope of warranty and of liability ____________________________________________________________ 28

Warranty periods ________________________________________________________________________ 28

Excluded from the warranty and/or guaranty are: _______________________________________________ 28

Customer service ________________________________________________________________________ 28

Service logbook _________________________________________________________________________ 29

11. Specifications ___________________________________________________________ 31

4

5

Dear customer

Congratulations to the purchase of your new Rüegg
pellet stove. We are convinced that this stove will be a
major part of your heating system. If installed by a
specialist the stove will bring the desired heating
performance right from the beginning.

Please read and execute specially the cleaning and
maintenance remarks and respect the indicated
cleaning intervals, to be sure that your appliance will
not get any damage due to non-sufficient cleaning

and you will have long lasting pleasure from your Kea
pellet stove!

Please keep this operation manual in a safe place in
order to present it to the local authorities or the
chimney sweep, if requested to do so. Public
regulations and standards relevant for wood firing
systems must always be observed.

Now we would like to wish you a pleasant time with
your new KEA pellet stove!

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General warn and safety
instructions

Observance of the general introductory warning
information is vital.

x Read the complete manual carefully prior to

commissioning of the stove.

x Do only use approved transport aids with

adequate lift capacity for transport of your stove.

x The combustion of fuel releases thermal energy

that may cause strong heating of the surface of
the stove, the doors, the door and operation
handles, the door glasses, the flue tubes and
possibly the front panel of the stove. These parts
may not be touched without applicable protection
clothes or devices, such as thermal protection
gloves or operation devices (operation handle).

x Instruct your children on such special risks and

keep them away from the stove during heating
operation.

x Do not place not fire-resistant items on the stove

or near to it.

x Do not place wet clothes on the stove for drying.

x Clothes drier or similar must be positioned in a

safe distance to the stove – FIRE RISK!

x Do not process inflammable and explosive

materials in the same or in neighbouring rooms
while your stove is operated.

x The owner is responsible for the cleanness of

the stove at all times.

x The manufacturer’s warranty is valid only if the

initial commissioning with system acceptance
was performed by a service partner certified by
Rüegg, and a copy of the “report of system
acceptance” has been sent to Rüegg. The
service partners are in possession of a
certificated issued by Rüegg authorizing them for
service and repairing works on your pellet stove.

The packaging

The packaging of your new pellet stove offers optimal
protection against damages. However, damages to
stove and accessories might be caused during
transport.

Please check you pellet stove carefully for damages
and completeness after delivery! Any defects must be
notified immediately to your stove dealer! The
packaging is largely environmentally friendly.

The box and the film (PE) may be disposed off via the
communal waste collection points for recycling.

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Pellets are made of wood waste from wood
processing plants and of waste wood from forest
holdings. The “initial products“ are crushed, dried and
pressed to the pellet “fuel“ without addition of any
binding agents.

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6

Specifications for high- quality
pellets

Calorific value 5 kWh/kg

Density 630 kg/m³

Moisture max. 8% of weight

Ash proportion max. 1% of weight

Diameter 6 mm

Length max. 30 mm

Ingredients 100% wood untreated and without

any binding agents (bark proportion
max. 5%)

Packaging in bags made of environmentally

friendly or biologically degradable
plastic or of paper (2 to 4 layers,
similar to cement packaging)

Please ask your pellet stove dealer for certified fuel
and a list of controlled fuel producers. The use of low­quality or inadmissible pellet fuel will impair the
functioning of your pellet stove and may result in the
loss of your warranty, the guaranty and the connected
product liability.

Observe waste incineration legislation!

Storage of pellets

To ensure trouble-free pellet combustion pellets
should be stored in a dry and clean place.

Technology

The state of the art of your new pellet stove is
ensured by years of laboratory and practice based
test series.

The practical benefits of your pellet stove are
convincing:

Ease of use – operational safety

Electronic monitoring combined with a combustion
temperature control monitors and controls the

interplay of flue fan, conveyor screw and temperature.
This control system ensures an optimal combustion
and operation condition. The operating effort is
reduced to the necessary minimum – this helps to
prevent faulty operation and ensures optimal
operation at the same time.

Highest efficiency – Lowest
emissions

A large heat exchanger surface combined with an
optimal combustion air control allows excellent fuel
efficiency.

Accurate dosing of pellets in an optimized high-quality
grey cast burner pot allows a nearly perfect
combustion with excellent emission specifications –
this is guaranteed for every operating phase.

KEA green in favour of the
environment

Wood pellets as a fuel are CO2neutral and
consequently environmentally friendly and
sustainable. In addition, all Rüegg stoves can be fitted
with a Fine particulate collector (option). This
makes them to the cleanest stoves in general with the
“Zumik®on“ fine particulate collector allowing to
reduce the already low fine particulate rate by around
another 90%!

The KEA pellet stove is optimally suited to be refitted
with such fine particulate collector by your special
dealer. Simply ask for the green kit.

Rüegg is the leading manufacturer for fine particulate
collectors for firewood and pellets furnaces. For
further information check our homepage
(www.zumikron.ch

)

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General instructions

For leveling of the stove the machine mounts under
the device can be adjusted in height and locked
(counter nut SW13).

The function of the smoke venting system is based on
negative pressure in the combustion chamber and a
minor surpressure on the flue gas outlet. Therefore
correct and airtight installation of the flue gas
connection must be ensured.

The device must be connected to a chimney approved
for solid fuels. The diameter of the chimney must be
at least 120mm. In case of a chimney with a diameter
exceeding 200mm and a certain height installation of
a draft reduction may be required. This is why you
should consult a chimney expert prior to installation of
the stove. In cooperation with the stove fitter who may
adjust the parameters of the control, the chimney
expert can ensure the proper connection of the stove
to the chimney.

IMPORTANT!

Only use heat resistant sealing materials and
applicable sealing bands, heat resistant silicone and
mineral wool.

We recommend charging an authorized expert with
the assembly (and/or control and acceptance for self
installation)!

Also ensure that the flue tube does not extend into the
free cross section of the chimney.

CAUTION!

x Please observe the applicable regional building

regulations. Ask your chimney sweep for advice.

x Flue pipes should not be too long.

x Avoid too many changes of direction for the flue

gas flow to the chimney. (e.g. too many corners
and bends)

In case of self installation the installation must be
accepted by a partner certified by Rüegg in order for
the warranty to be valid. The costs for the initial
commissioning with customer introduction and setting
of the parameters by the charged service partner are
in most cases charged separately. Ask your service
partner for a service subscription.

Electric connection

The stove is supplied with an approximately 2.5m long
connection cable with a Euro plug. Connect the cable
to a 220/230V, 50Hz power connection. For
installations in Switzerland replace the Euro plug by
the supplied plug. The average electric power
consumption during operation is approximately 100W.
During the automatic ignition process (duration
approximately 10 minutes) approximately 350W. The
connection cable must be laid in a way that any
contact with hot or sharp-edged external surfaces of
the stove is avoided.

Combustion air

Every combustion procedure requires oxygen and/or
air. For individual stoves this combustion air is
generally taken from the living area. The air taken
from the living area must be reintroduced. In modern
houses with very tight fitting windows and doors the
amount of air flowing back may not be enough. This
situation may also become problematic due to
additional ventilation in the house (e.g. in the kitchen
or toilet).

External air supply

This external air supply means, that this air is supplied
to the stoves adaption connector by means of a tube
or duct, directly from outside or from another room
(e.g. cellar or boiler room) This connector does not
lead directly into the combustion chamber, but to the
inside of the pellet stove. This has the advantage that
the stove can take exactly the amount of air it needs,
and that this air is already preheated by passing
through the room. If the stove is not used, there
should be a possibility to close this air supply as close
to the facade as possible, to prevent cold damp air to
flow into the duct and unnecessarily cool down the
room or at temperatures well underneath 0° C to
provoke condensation problems. Therefore it is
important to insulate the ducts and make sure that
eventual condensation fluid can run off freely in the
right direction.

8

Connecting the Rüegg room sensor

Disconnect stove from the power supply before
connecting the multi-pin plug. Subsequently carefully
tighten multi-pin plug on board using screws.

The white plastic casing is designed for wall
mounting. For this purpose holes for screws are
provided in the inside of the casing.

After mounting to the wall lock casing cover (min.
approximately. 2m distance to the stove).

Chimney

Only a correct calculation of the chimney according to
e.g. DIN 4705 guarantees a correct dimensioned
chimney. Especially in rather air tight houses (low
energy houses), the installation of a draft reducer
afterward s is almost impossible, because there may
be no direct contact between the outside air and the
room air. The chimney connection has to be executed
according to the national prescriptions that are in
force at that time.

Floor protection

Floor space: Due to its weight the firing installation
must be set up on a suitable, fire-resistant surface.
For minimum distances from the outer edges of the
stove to the base plate edges refer to the drawing.

Note: The indicated safety distances may differ from
the applicable legal regulations. Observe the
applicable local regulations for your country.

The glass or steel plate ensures protection of the floor
from the heat of the stove and from embers that might
fall down when the combustion chamber door is
opened.

Especially for flammable floors (wood, carpet, etc.) a
floor protection is required!

Safety distances

For flammable objects:

(Measured from the outside of the stove):

-20 cm from the back and the sides

-80 cm from the front

For non flammable objects:

(Measured from the outside of the stove):

- 10 cm from the back and the sides

- 40 cm from the front

Note: If the flue tube is lead vertically behind the stove
before entering the chimney, the safety distance from
the outside of the tube to the wall or to objects must
be respected.

20cm (10 cm)

Fire- check wallboard

(metal or glass) 40 cm
above stove front!

20cm (10 cm)

20cm (10 cm)

80cm (40 cm)

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Assembly dimension

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Simple operating mode

The default setting is the simple operating mode (display shows: EASY OFF). This mode allows very easy operation.
In the EASY mode only switching on or off the pellet stove and selecting of the heating performance is possible.

Switching on: Press I/O button for a short while. The start-up phase will be introduced and the display

IGNIT (ignition) will appear. It can take for up to 5 minutes until the fire is ignited. After the
ignition phase the start-up phase will be introduced automatically (display shows START)
causing all pellets in the combustion pot to ignite as fast as possible and in order to
generate high heat in the combustion chamber to ensure an efficient combustion. After
the start-up phase the selected power level is shown on the display (e.g. EASY 55).

Switching off: Press I/O button and hold for 2 seconds. The burn-out phase will now be introduced

(display EASY OFF). If the number of pellets in the combustion pot is not enough the
pellet stove will automatically add some pellets to ensure a clean burn-out. (The burn-out
phase cannot be introduced during the start-up phase.)

Increase performance: Press PLUS button for a short while. The display shows the current heating performance

in %. By pressing the PLUS button several times the heating performance can be
increased to up to 100%.

Decrease performance: Press MINUS button for a short while. The display shows the current heating performance

in %. By pressing the MINUS button several times the heating performance can be
decreased until 30%.

Your KEA pellet stove can also be operated in fully automatic mode by the thermostat or by selecting the heating
time. If you like to use this comfortable mode or want to perform further settings you need to change to advanced
operating mode first. (see page 11, changing to advanced operating mode).

The operating panel

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I/O button

PLUS button

display

MENU button

MINUS button

Display: LCD display of operating state with red
display light. At first the display will not be illuminated.
After pressing any button the display will illuminate. If
for more than 3 minutes no button is operated the
illumination will turn off.

MENU button: Navigation in and to the various sub
menu levels

MINUS/PLUS buttons: Decreasing or increasing of
user values and navigation in the sub menus

I/O button: Device on/off and operation of certain
preset functions.

11

Important information on how to use the menu (illustrations)

The illustrations below always depart from the display field in the oval frame. The illustrations in these operating
instructions show the display screens and the buttons that have to be pressed in order to access the next screen (in
the direction of the arrow).

In the main menu tree illustration (page 12) you will find a number in a circle below or next to some menu items. On
the following pages the same number in a circle will be shown to indicate that the instruction for the corresponding
menu item is continued.

In order to benefit from the various options offered by the pellet stove in advanced mode you should take your time
to read the operating instructions thoroughly.

Changing to advanced operating mode

The advanced operating mode is accessed by pressing and holding the MENU button for at least 5 seconds while
the stove is switched off (EASY OFF) (see illustration). The display will change to HEAT OFF or to the function mode
display which has been selected when the advanced operating mode was closed the last time (variable mode
display, see next section).

The advanced operating mode offers three alternatives on how to operate the stove:
HEAT mode: (manual operation) operation by selecting the heating performance. (page13 “heating in the

HEAT mode“)

ROOM mode: (thermostat controlled operation) operation by selecting the required room temperature.

(page13 “heating in ROOM mode“)

AUTO mode: (automatic operation) programming of the heating times and temperature. (page 14 “heating

in the AUTO mode“)

To return to simple operating mode press the MENU button for 5 seconds.

Variable mode display

When selecting the advanced operating mode the display will not show EASY but the name of the current selected
mode. This means that the variable mode display will show HEAT, ROOM or AUTO, according to the selected
function (see illustration main menu tree next page). In addition, the display will show the current activity of the pellet
stove: It will show IGNIT for ignition, START for the start-up phase, STANDBY for the stand-by phase or STOP if the
required temperature has been reached in AUTO or ROOM mode.

The particularity of the variable mode display is the varying information shown on the display on the same position of
the main menu tree (illustration on the following page). This means that the varying screens in the variable mode
display can be the departing point for the main menu tree.

Departing
position

Variable mode

display

Simple operating
mode

Advanced
operating mode

>5 sec

>5 sec

12

Menu

Menu

Menu

Menu Menu

Menu

Menu Menu

Menu

1

2

3

4

+

–

Menu

Menu

Menu

5

The main menu tree

The main menu tree is the departing position for all following illustrations in these operating instructions and all
settings for your pellet stove. Instructions on the individual submenus can be found on the following pages

below the corresponding number in a circle from this illustration.

The main menu tree can only be accessed when in advanced operating mode.

Î The MENU button is used to navigate to the next display field. The navigation passes all menu items until the

departing point is reached again (variable mode display).

Î Use the I/O button to confirm the current setting, access the corresponding submenus or start the stove when

on the position of the variable mode display.

If for more than 3 minutes no button is operated the control will automatically return to the variable mode display
(departing point).

Variable mode display (shows: HEAT, ROOM or

AUTO, according to function mode.) Æsee page 11)

Changing the function

mode (page 13)

Various time

settings

Device settings

(page 16)

Device information

(page 18)

Time and date setting (page 16)

Programming the heating time
(page 15)

Continuative submenus

Changing the function mode (page 13)

2

Programming the heating times (page 15)

3

Setting the time and date (page 16)

Device settings (page 16)

Device information (page 18)

13

Changing the function mode

To access this menu item the supplied Rüegg room temperature sensor must be connected.

The menu item MODE allows switching between the function modes HEAT, ROOM and AUTO operation. Any other
settings for the selected function mode will be made in different submenus which are described in separate
illustrations.

After selecting the required function mode and confirming with the I/O button the display will return to the departing
point MODE. By pressing the MENU button for four times (see main menu tree, page12) you can return to the
departing point, the variable mode display. The newly selected function mode will now be displayed here!

Heating in HEAT mode (manual operation)

Î Heating based on a manually selected heating performance.

If the variable mode display does not show HEAT while stove is switched off the setting must be
changed to HEAT in order to use this function mode.

The operation in function mode HEAT corresponds to the operation in EASY mode. The only
difference is that you are on the level of the advanced operating mode already. (Simple
operating mode page 10)

Heating in ROOM mode (thermostat operation)

Î Automatic heating based on pre-selected room temperatures.
If the variable mode display does not show ROOM while stove is switched off the setting must be

changed to ROOM in order to use this function mode.

When using this function mode the required room temperature in °C can be selected by pressing
the PLUS/MINUS button. Subsequently start stove (make ready for operation) by pressing the I/O
button. The pellet stove will automatically start the combustion process when the room
temperature falls below the selected value. Correspondingly, the fire will extinguish after the
required temperature is reached. (Display: STOP Æ STANDBY)

Automatic operation

Thermostat operation

Manual operation

Departing point is number
from the main menu tree
(see page 12)

14

Heating in AUTO mode (automatic operation)

Î Heating based on pre-selected heating times and temperatures.

Before the AUTO mode can be used the current time and date must be entered. For information on how to do that
see page 166, section 3 “Setting time and date“.

After the time has been set the heating times can be programmed. For information on how to do that see page155,
section 2 “Programming heating times“.

Now the temperatures can be selected. Please note that you can select the required temperature during the
programmed heating time and the required minimum room temperature outside the heating times.

The departing situation is the variable mode display “AUTO OFF“ (see illustration below). If the variable mode
display does not show AUTO while stove is switched off the setting must be changed to AUTO in order to use this
function mode. (Page 13 Changing the function mode)

For setting of the heating temperature during the heating time press the PLUS button for a short while and press I/O
to confirm. You may now increase or decrease the required temperature of the heating time using the PLUS or
MINUS buttons. Press the I/O button to confirm your settings.

To avoid cooling down of your living space outside the heating times you may select a minimum temperature. This
will ensure that your stove will switch on even outside the heating times in case the temperature falls below the
selected minimum value (decrease temperature).

In order to select the minimum temperature outside the heating times press the MINUS button for a short while and
press the I/O button to confirm. You can now select the minimum temperature using the PLUS or MINUS button.
Press the I/O button to confirm your settings.

If the variable mode display does not show AUTO OFF the stove must be started or made ready for operation by
pressing the I/O button. The pellet stove will automatically start and stop the combustion process according to the
settings and will return to STOP Æ STANDBY outside the required times and temperatures.

Setting of the required room
temperature in °C in automatic
operation mode during the
programmed heating times

Setting of the required minimum
room temperature in °C in the
automatic operation mode
(decrease temperature) in the
period between the programmed
heating times

Variable mode display with
departing position “AUTO
OFF“ (automatic operation)

15

2

Programming the heating times

You may either program each day individually (DAY) or program the same times for the complete week in a
superposed program level (WEEK).

In order to shorten the entering process it is recommended to program the complete week and subsequently change
individual days, if required (e.g. Saturday and Sunday).

Attention, as soon as you change something in the WEEK-level, all the data from this WEEK level will automatically
overwrite the data in the DAY-level!

Two heating times can be selected per day. The first heating time starts with ON 1 and ends with OFF 1, the second
heating time starts with ON 2 and ends with OFF 2

If you should only need one heating time per day, please put the second heating time simply ON2 and OFF2 both on
24:00

To delete the complete settings for the week go to the ”WEEK“ programming level and press the PLUS button once
to enter heating time 1 and subsequently the MINUS button to reset the time to 00:00. Repeat the same procedure
for heating time 2.

After completion of the programming procedure press the MENU button until the variable menu display is reached
(e.g. “AUTO OFF“)

MO = Monday
TU = Tuesday
WE = Wednesday
TH = Thursday
FR = Friday
SA = Saturday
SU = Sunday

Departing point is

number

2

from
the main menu
tree
(see page 12)

Week programme

Day programme

Menu

Menu

Menu

+

+

–

–

Menu

+

+

–

–

ON1 = Switch on

first heating time

OFF1= switch off
first heating time

ON2 = switch on
second heating time

OFF2= switch off
second heating time

16

3

Setting of time and date

Device settings (Setup)

Refer to illustration on following page.

Various settings can be made in the menu item SETUP:

x FROST = activating/deactivating of the frost protection function

If the frost protection function is set to “FROST On“ i.e. activated the stove will automatically switch on when the
temperature is below 5°C and will switch off when a room temperature of 10°C is reached. This function is only
available with the Rüegg room temperature sensor connected and in the modes EASY and HEAT. (In the
“AUTO“ mode the required minimum temperature outside the programmed switch-on times can be selected
separately in the corresponding menu)

x EXT = External release

Important! When the green, engineering on the board is lacking or isn’t connected the cable bridge, than select:
EXT OFF.

x GSM = activating/deactivating modem/mobile phone function

x SMS = return error text message to mobile phone (on/off)

x CODE = code selection for remote switch on via mobile phone

x LOCK = key lock function on/off (child protection):

If “LOCK ON“ is selected in the SETUP menue, the keys can be locked. Press the Plus- und die Minus key
together and hold for at least 5 seconds, the display will show „LOCK ON“ as a message. The keys can only be
released by using the same key combination.

x RESET = Reset customer settings for this menu item

Departing point is

number

3

from the
main menu tree
(see page 12)

Settings only available when

modem remote control of

pellet stove is used. (option)

17

Continued from page16

Frost protection function

External release for third
party thermostats (on/off)

GSM functions

(

on/off

)

Text message confirmation
or error message to mobile
phone

(on/off)

Text message

reception code

Ke

y

lock (on/of

)

Reset customer settings

For programming of numbers press . Use

or

to set a number below the X. Proceed to next

number with

. After completion use to

proceed to next menu item.

GSM setu

p

Depa

r

ting point is

number

from main
menu tree
(see page 12)

Indoor air fan (on/off for
optional indoor air fan

18

INFO Menu

The menu item INFO shows information mainly used by the service partner.

Supplementary information

IMPORTANT! The initial commissioning of your device may only be carried out when fully fitted and by a certified
Rüegg service partner. The service partner will also set the parameters of the control, if required, to ensure an
optimal interplay with your chimney. In addition you will receive an introduction concerning the operation and
maintenance of the pellet stove.

Your pellet stove is exclusively approved for burning pellets made from wood of a controlled quality. Combustion of
non-pelletized solid fuels (straw, maize, chopped matter, etc.) is not permitted!

Failure to adhere to these guidelines will make all guarantee and warranty claims null and void and could have a
negative effect on the safety of your stove!

Inputs Outputs

Flame temperature

Room temperatures

External
release

Door
contact

Safety­temperature
limit

Screw conve

yor

Feeding interval
pellets

Ignition element

Flue gas fan speed

Parameter

Operating hours

Pellet amount fed
(Kg)

Software version
stove

Software version
feeding technique

Software version
operating unit

Diagnosis software
status

Diagnosis hardware
status

Departing point

is number
from
main menu trees
(see page 12)

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Overheating

A safety temperature limiter (STB) will stop the stove
automatically when overheated. After cooling down of
the pellet stove manual reset of the STB is required.
Remove the STB protection cap (see image) and
press the button beneath it. Reattach protection cap
and start stove via operation panel. The STB
switching status can be viewed under INFO/IN/STb.
(see page18)

CAUTION!
In case of an overheating state maintenance and
cleaning works must be carried out!

Low Temperature cut off

If the stove cools down to a minimum temperature
during operation, it will stop. This cut off can also
occur in case of delayed ignition, e.g. if no more
pellets are fed.

Electric overcurrent protection

The overcurrent protection of the stove is ensured by
a slow 1.6A main fuse (on the back of device, see
picture).

(See “specifications“ page 31)

In the event of an overcurrent event the fuse must be
replaced. The fuse can be accessed by removing the
plastic screw.

(see image on page 25)

Door contact switch

When the combustion chamber door is opened during
operation the feeding of pellets will be stopped and
the flue fan will run with maximum speed. When the
door is open a traversing error message "DOOR
OPEN” will be shown on the display. Pellet feeding
and ignition will not restart until door is closed.

External locking

If the cable bridge at the thermostat connector is
missing or is removed during operation the device will
stop after a few minutes. After re-establishing the
contact the device will restart.

(see „EXT“ page 16/17)

Fan stop delay for all error messages

The fan stop delay occurs for all error situations and
at least until the flame sensor identifies a temperature
exceeding 100°C.

System stop in case of flame sensor failure

In the event of a failure of the flame sensor in the
combustion chamber the pellet feeding will be
stopped and the fan will run for another 10 minutes.

Power failure during operation

After a power failure the flame temperature will be
checked. If the temperature exceeds 300°C the
device will not attempt to restart but continue the
normal operation.

Below 300°C: Normal start process with ignition
cartridge. The stove must be started manually via the
operation panel.

Power failure during ignition process

The ignition process will be carried out by use of the
ignition cartridge after reestablishment of the power
supply.

Electric ignition

The pellet stove is equipped with an electric ignition
system. The electric ignition is operated when the
stove start-up program is initiated. Ignition duty cycle:
approximately 10 min.

IMPORTANT!
If the electric ignition is faulty please request a service
or repair visit.

Firing- up without electric ignition:
In case of the electric ignition being faulty proceed as
follows:

1.Check if the pellet container is filled and the

combustion chamber is clean and free from
impurities.

2.Place approved firelighters in the fire pan and cover

with a small handful of pellets.

CAUTION!
Do not use flammable liquids (e.g. burning spirit) for
firing-up the stove!

3.Light the firelighter in the fire pan using a match and

close the stove door carefully. Press the I/O button
to start the stove.

Pellet consumption

The pellet consumption depends on the heating
output. The pellet stove can be used permanently
without any concerns and free from risk; however, we
recommend that you reduce the heating output
overnight and when the room is left for a longer
period.

In case of any inquiries regarding the pellets please
contact your certified dealer.

(Further information on the pellets: page 4)

20

Fuel feed

IMPORTANT! Avoid contact of pellet bag with the hot
stove during fuel feeding!

Remove any pellets that have not been put in the
storage container immediately!

To prevent the fire from going out due to lack of fuel,
we recommend that an adequate filling level is
maintained in the storage container. A 15kg bag of
pellets can be fed to your pellet stove when the filling

of the pellet container is less than 2kg. Check the
filling level regularly. The container lid should,
however, always be kept closed unless the container
is being filled.

Prior to refilling pellets use a vacuum cleaner to clear
the pellet container from wood dust.

Use the supplied glove when filling the storage
container.

77..EERRRROORRMMEESSSSAAGGE

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Error message (traversing on display):

Example for traversing message – NOT IGNITED >I/0<

Error messages description:

Æ NOT IGNITED >I/0< = F01: Not ignited
Æ DOOR OPEN >I/0< = F02: Door open
Æ STB >I/0< = F03: Safety temperature limiter activated
Æ NO PELLETS >I/0< = F04: No pellets
Æ FAN DEFECT >I/0< = F05: Flue fan defect
Æ FLAME SENSOR DEFECT >I/0< = F06: Flame sensor defect
Æ CONVEYER DEFECT >I/0< = F07: Conveyor defect
Æ TOO LITTLE AIR >I/0< = F08: Too little combustion air
Æ SERVICE = small service necessary! (smoke ducts have to be cleaned)

Deleting error messages:

Press

for min. 2 seconds. Eliminate displayed defect, if required.

Table with possible errors and fault removing tips: page 21.

Service menu

Your Rüegg service partner has access to an expanded customer service menu in order to perform settings. During
the first commissioning the certified Rüegg service partner will carry out possibly necessary settings. If you should
observe a continued significantly low or too high flame intensity or a continuous severe smoke development in the
combustion chamber, please contact your service partner for performance of the possibly necessary settings.

21

Faults – causes - measures

PROBLEM/ERROR
DISPLAY

FAULT DESCRIPTION

MEASURES
(Start with first step. If not successful, perform with next
step)

“NOT IGNITED“

Fire ignition prevented due to certain conditions.

- Check pellet supply and refill pellets, if required (for first start
add some pellets manually to the fire pan)

- Restart stove

- Check supply air

- Have ignition cartridge checked (If ignition cartridge is defect
use match to light pellets until fault is fixed)

“DOOR OPEN“

Door is not closed or not closed properly.

- Close door

- Have door contact switch checked

“STB“

The safety temperature limiter (STB) was activated
due to overheating in the stove.

- Remove all objects that are too close to the stove (see page

5)

- Allow stove to cool down and relock STB in position (page

19)

- Clean all flue gas channels

“NO PELLETS“ The pellet supply to the fire pan stopped or fire

ignition prevented by other conditions.

- Check filling level in pellet container

- Replace pellets with another sort (quality)

- If tank is empty clean container and loosen/refill pellets, if
required

“FAN DEFECT“ The flue fan is faulty/insufficient circulation of flue

gas and/or supply air.

- Unplug device from the main supply for a short while, clean
fan gas channels and restart stove. In case of repeated
occurrence >>

- contact customer service (service partner)

“FLAME SENSOR
DEFECT“

The flame temperature sensor in the combustion
chamber can not measure the temperature and is
possibly defect.

- Unplug device from the main supply for a short while and
restart stove. In case of repeated occurrence >>

- contact customer service (service partner)

“ROOM SENSOR
DEFECT“

The room sensor does not provide usable values.

- Unplug device from the main supply and remove room
sensor for a short while and restart oven. In case of repeated
occurrence >>

- replace room sensor

“CONVEYER
DEFECT“ Problems with pellet supply by conveyor screw.

- Unplug device from the main supply, empty pellet container
and clean with vacuum cleaner.

- Remove cover plate from conveyor screw and clean
conveyor screw of possible sticky pellets.

- Remount cover plate and reconnect stove to the mains
supply. Start stove (check if conveyor screw is rotating
slowly or intermittently) In case of repeated occurrence >>

- contact customer service (service partner)

“TOO LITTLE AIR“

Air supply not enough for combustion

- If air supply depends on room make sure that there is
enough room air (open windows, eliminate low-air pressure)

- Check air supply to stove supply air connection. (check if air
inlet on house, in the room and in air tube is blocked)

- Have flue draft checked (required value: 6-15 Pa)

The fire is burning with
a weak orange coloured
flame. Pellets are
building up in the fire
pan, windows are
covered in sod.

Insufficient air supply or inadequate air flow

- Ensure that the fire pan is positioned correctly on the pan
holder

- Remove ash or clinkers that might block the air inlet
openings from the fire pan. (use supplied cleaning tool) If
possible choose to a better quality.

- Check if flue gas outlets are blocked by ash

- Check if the air inlet channel of flue tube are blocked

- Check door seals for leaks

- Clean fan casing

- Have flue draft checked (required value: 6-15 Pa)

Fire goes out and the
stove switches off
automatically

- The pellet container is empty or no pellets are
fed.

- Lower combustion temperature was not reached.

- Corresponding switch off times are programmed
in the AUTO operation mode or the temperature
selected in the ROOM menu was reached

- Door does not close tightly

- Low pellet quality

- Pellet feeding rate too low

- Refill pellet container and loosen pellets, if required

- Ensure sufficient supply air

- Check if sufficient pellets of sufficient quality are fed (change
to pellets with better quality, if required and clean container
and conveyor system)

- Check if stove is operated in automatic or thermostat mode

- Restart stove, in case of repeated occurrence >>

- contact service partner for software update and parameter
settings

Stove runs for a while
and then switches off

- The flame sensor did not detect the required
combustion chamber temperature and caused
the stove to stop via the control. This may be due
to a too small amount of pellets or to low-quality
of pellets.

- If fire is extinct place some pellets in the fire pan and restart
stove

- Check air supply

- Check flue draft

- Ask service partner for installation of the most recent
software version

- Ask service partner for setting of fuel regulation and/or fan
speed

- Have flame sensor checked by service partner

22

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Basic information

Pellet stoves are a very convenient kind of wood
burning appliances, but as with every wood burning
stove, needs a regular cleaning. The deposits prevent
the free air flow and have a very negative influence on
the combustion process. We would like to draw your
attention to the fact that the quality of the solid fuel
(pellets) plays a major role in the amount of deposits
and it has a direct effect on the number of necessary
service- and cleaning intervals. A high degree of
humidity and dust, which result in a high degree of
ash deposits, can lead to the necessity to clean you
stove more than twice as often as indicated in this
manual. We strongly recommend using only tested
pellets al fuel for your Kea!

Important remark!

Cleaning and the small service are fully a task and
the responsibility of the owner.

Switch off stove and allow cooling down before
carrying out maintenance works.

Standard cleaning procedure

Cleaning the fire pan

The fire pan should be inspected to ensure that the air
inlet openings are not blocked by ash or clinkers. After
removal of the cooled down pan the area underneath
can be cleaned by use of a vacuum cleaner. For
continuous operation it is recommended to clean the
pan every 2-3 days. Pellets of low quality, especially
such pellets with more than 5% bark content, can
cause incrustations in the fire pan. The automatic
cleaning of the oven by raising the speed of the flue
fan once per hour is not enough to remove such
incrustations. The use of additional cleaning tools may
be required.

The supplied flat cleaning tool serves for cleaning of
the fire pan. The angled side of the tool can be used
to scrape off incrustations.

The pointed opposite part can be used to clear
possibly blocked fire pan ventilation holes from the

bottom. Free ventilation holes are essential for a good
combustion!

Light ash can be removed from the side and bottom of
the fire pan and the containers by use of an ash
vacuum cleaner.

Caution: Embers may be hidden in the ash – use
metal containers only!

The door key and the cleaning tool can be kept at the
rear of the door at the intended suspension.

Additionally to the standard cleaning, we advise every
3 weeks or after +/- 150kg of pellets to clean de gap
between the stove chamber in the front, and the
smoke turning plate at the top, this can be done by a
simple tool like the cleaning device for the fire pan, or

C

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LLEEAANNIINNG

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WWAARRRRAANNTTY

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23

the door opener. This is necessary to prevent an early
deviation of the smoke gasses.

Cleaning the door glass

It is best to clean the combustion chamber door with a
wet cloth. Stubborn dirt can be removed with a special
cleaner which is supplied with the operating kit. You
can purchase fresh cleaner supplies from your special
dealer.

Small service procedure

1-2 x per heating season, or after +/- 700 kg of pellets
this service procedure is necessary. Here you have to
clean the smoke exhaust ducts at the sides, the
exhaust collector and the exhaust system at the back.
When closing the removed parts again, please take
care that the air tightness is guaranteed.

CAUTION!
Disconnect stove from mains supply before carrying
out any maintenance works.

The cleaning frequency for your stove as well as the
maintenance intervals depend on the used fuel. High
moisture content, ash, dust and chips can reduce
substantially the necessary maintenance intervals.
We would like to point out again that you should only
use tested and recommended wooden pellets as a
fuel.

Cleaning the exhaust ducts

Remove the top convection grate by unscrewing the
two cross-head screws.

Remove the wing nut and lift the cast radiation lid
carefully.

Clean the heating flues on the combustion chamber
side using a soot brush. (Rüegg - Item
no.52.57.00510)

Now remove impurities from the uncovered inner area
and the side opening using a vacuum cleaner.

Refit the removed parts in reverse order.

Cleaning the flue gas manifold

The heating flue collector is located in the bottom of
the combustion chamber. Especially important is the
cleaning right into the outer corners!

24

Procedure:

x Remove the bottom convection grate. (lift and

pull towards you)

x Remove cover plate of inspection hole by

unscrewing the two hexagon screws (SW10).

x Clear manifold channel form combustion

residues with vacuum cleaner. (see image)

x Refit parts in the reverse order. Ensure tight

fitting!

CAUTION!

Please ensure during cleaning of the flue gas fan
casing that the fan blades are not bent! This could
cause noise and a poor fan performance!

Cleaning of pellet container

CAUTION!

Ensure that the device is unplugged from the mains
supply before cleaning the pellet container. Failure to
do so could cause risk of injury by moving the
conveyor screw!

Before refilling the container remove residues (dust,
chips etc.) from the empty container using a vacuum
cleaner.

Checking the chimney connection

Inspect and clean the connection. The collected flue
dust can have a negative effect on the stove
performance and represent a safety risk.

Part of the ash remaining in the flue fan can be
removed using a vacuum cleaner after removing the
stove pipe without demounting the flue fan. (see
image)

Inspecting the door seals

The condition of the seals on the doors and glass at
should be checked least once per year.

After completion of visual inspection hold a sheet of
paper between door and stove while stove is cold.
Close the door and pull on the paper. It should be
stuck. If you can pull it out easily the seals must be
replaced. In some cases it can be enough to adjust
the door lock to ensure the required locking pressure.

Service procedure

(Servicepartner)
Every 1-2 heating seasons, at least after 3000kg of
pellets, the condition of all the sealing on the door an
around the glass should be checked and if necessary
they should be replaced. During this service, the
chimney connection has to be controlled and cleaned.
During the function test after this service procedure,
every aspect and detail of the stove has to be
controlled and noted in a service logbook. (page 29)

Cleaning and service intervals

Standard cleaning:

Every 1-2 heating days or
after 30 kg Pellets

- clean the fire pan

- remove the ashes from the combustion chamber
by vacuum cleaner

- Clean gap at the top (front) of the comb. chamber

- clean the glass if necessary

Small service:

1-2 times per heating season or after
700kg pellets (info appears in the
display)

- clean all the exhaust ducts

- clean the exhaust collector

- clean pellet reservoir if necessary

- check chimney connection

- check door sealing

Service

Every 1-2 heating seasons, at least
after 3.000 kg of pellets

- control and eventually repair small service works

-control and eventually replacement of the door seal
and the seal of the cleaning lid.

- control of the door position and eventual regulation

- control of the electronic components

- Control of the chimney connection.

25

99..OOPPTTIIOONNSS,,AACCCCEESSSSOORRIIEESSAANNDDPPAARRTTS

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We recommend that installation of any auxiliary
equipment is made by a Rüegg service partner and to
ask them for advice.

CAUTION!
Always disconnect stove from the mains supply and
allow device to cool down completely before carrying
out any manipulations. Prevent objects (screws, etc.)
from falling in the fuel container - they could block the
conveyor screw and cause damage to the stove.

Fine particulate collector

The KEA is prepared for retrofitting of the Zumik®on
fine particulate collector. Read the information on
page 6 (KEA green) and ask your special dealer for
advice.

External thermostat

Your KEA pellet stove is supplied with a room sensor,
which in combination with the control serves as a
thermostat.

The required temperature can be selected by use of
the plus and minus buttons on the display. (See
pages 13 for operation in ROOM mode) If you prefer
using a thermostat from a third-party manufacturer
(e.g. with an adjusting wheel directly on the
thermostat casing) you may connect it to the stove
connector board (to green strap plug) and use it for
operation of the stove in the HEAT mode. (operation
in HEAT mode, refer to pages 13)

Procedure:

1. Turn off stove and disconnect from mains supply.

2. Use a small screw driver to loosen the two

clamping screws on the green plug (see image)
and remove the cable bridge. You may also
extend the plug from the board.

3. Attach both cable ends of the thermostat to any of

the clamps of the green plugs and secure cable
with a plastic cable tie for strain relief

Now the external thermostat can be used for limitation
of the required room temperature. When using the
external thermostat the stove can only be operated in
the manual mode (HEAT) of the default menu.

When removing the external thermostat the cable
bridge must be re-connected to the green plug to
ensure functioning of the stove.

If a cable bridge is not available the stove may be
operated by setting the external release to “EXT OFF“
in the SETUP menu (see page 19).

Remote activation of stove via
mobile phone

On the back of the KEA pellet stove you will find a 15­pin plug (see image), which can be used for
connection of the Rüegg room sensor as well as of a
modem, by use of the double adaptor.

The Rüegg modem kit for the KEA stove (available
from your Rüegg specialist dealer) apart from the
modem, contains a power pack, a stub antenna,
applicable securing screws and the KEA-specific
double adaptor. The delivered modem is compact and
designed for screw mounting by use of the applicable
securing holes. (see photo)

Equipped with a SIM card and a corresponding code
the stove can be remote controlled by short text
messaging to the modem from any mobile phone in 3
different heating levels. This can be a very convenient
feature if you are far away from your home and wish
to find a pleasant temperature when coming home.

Fuse

Excess
temp. security

15-pole plug for the Rüegg­room temperture sensor and
modem

Plug (removable) for
thermostats of other

26

Accessories

Options

52.56.00500 Modem- set for Rüegg pellet stoves

93.70.00250 Green- set, Zumik®on particle filter Ø 150 mm for Rüegg pellet stoves (matching adaptor pipe:

93.70.01100 and connector pipe: 53.22.01020 are not included in the set.)

52.56.00100 Room thermostat with turning adjustment knob for Rüegg pellet stoves

84.20.00004 aluflex Ø 50 mm, per meter

Stove pipes steel black

53.22.01100 Cone extender, has to be used with TAOS, between cone and chimney!

53.22.01006 Connector pipe steel anthrazit Ø 100 mm, exit vertically Ø 100 mm, clean-out right

53.22.00107 Connector pipe steel anthrazit Ø 100 mm, exit vertically Ø 100 mm, clean-out left

53.22.00124 Connector pipe steel anthrazit Ø 100 mm, exit vertically Ø 150 mm

53.22.01011 Connector pipe steel anthrazit Ø 100 mm, exit horizontally Ø 100 mm, clean-out upper side

53.22.00100 Stove pipe steel anthrazit k Ø 100 mm, length 100 cm

53.22.00110 Stove pipe steel anthrazit Ø 100 mm, length 50 cm

53.22.00120 Stove pipe steel anthrazit Ø 100 mm, length 25 cm

53.22.00150 Stove elbow 45° steel anthrazit Ø 100 mm, without clean-out

53.22.00155 Stove elbow 45° steel anthrazit Ø 100 mm, with clean-out

53.22.00160 Stove elbow 90° steel anthrazit Ø 100 mm, without clean-out

53.22.00165 Stove elbow 90° steel anthrazit Ø 100 mm, with clean-out

53.22.00300 Wall thimble trim, for anthrazit stove pipes, inner Ø 100 mm, outer Ø 172 mm

53.22.00200 Wall thimble, zinc plated, Ø 100 mm simple

53.22.00205 Wall thimble, zinc plated, Ø 100 mm double

Various pipes are also available in anthracite and chrome steel, ask your special dealer

Floor plates

26.53.25100 Floor plate neutral glass 100 x 100, 6 mm

26.53.25105 Floor plate neutral glass 75 x 90, 6 mm

26.53.25200 Floor plate sanded glass, 100 x 100, 6mm

32.27.21500 Floor plate 100 x 60, stainless steel

32.27.21505 Floor plate 100 x 60, stainless steel

26.53.25300 Floor plate anthrazit 100 x 100 cm, 2 mm

26.53.25305 Floor plate anthrazit 75 x90 cm, 2 mm

Cleaning and repair accessories

47.60.03000 Ash-clean ash recipient 20 l, for use with vacuum cleaner

47.60.00000 Glass cleaner, with spray nozzle, 750 ml/ 1 bottle

55.60.00100 Spray paint silver, for KEA/TAOSI, bright metal parts

Spare parts list

01 Combustion chamber door Item no. 52.57.00005
02 Thermo glass for combustion chamber door Item no. 52.57.00010
03 Fixation kit for thermo glass Item no. 52.57.00030
04 Door knob set Item no. 52.57.00020
05 Cover lid flue gas collector Item no. 52.57.00050
06 Fire cavity (combustion tray) Item no. 52.57.00055
07 Cast radiation lid Item no. 52.57.00060
08 Lower convection grate Item no. 52.57.00150
09 Upper convection grate Item no. 52.57.00155
10 Lid for pellet container Item no. 52.57.00160
11 Grate for pellet container Item no. 52.57.00165
12 Back panel Item no. 52.57.00105
13 Intake-air flange Item no. 52.57.00100
14 Side panel left, anthracite continuous (KEA I) Item no. 52.57.00110
15 Side panel right, anthracite continuous (KEA I) Item no. 52.57.00115

27

16 Side panel left, anthracite, recessed (KEA II & KEA III) Item no. 52.57.00120
17 Side panel right, anthracite, recessed (KEA II & KEA III) Item no. 52.57.00125
18 Insert plate silver (1 pc) to side panel left and right for KEA II Item no. 52.57.00130
19 Natural stone insert for side panel for KEA III (order in pairs, if possible) Item no. 52.57.00140
20 Door opener handle (“cold hand”) Item no. 52.57.00505
21 Cleaning tool for fire cavity Item no. 52.57.00500
22 Strap plug (green) for external thermostats Item no. 52.56.00325
23 Fuse socket with cover lid Item no. 52.56.00327
24 Fuse 1,6A Item no. 52.56.00329
25 Cover lid for STL (safety temperature sensor) Item no. 52.56.00335

Various spare parts and accessories can
be ordered from your special dealer.

28

1100..WWAARRRRAANNTTYY//CCUUSSTTOOMMEERRSSEERRVVIICCE

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Scope of warranty and of liability

To enable us to provide our free service in case of a
defect during the warranty period, warranty claims,
sent us a copy of the “report of system acceptance”
and a copy of the invoice, in order to ensure
immediate service in the event of possible faults.

Also after the warranty period, these documents
enable us to rapidly react to you demands.

The warranty period starts on the first day of
commissioning, at the latest however 3 months after
purchase date.

All warranty services are subject to a fully completed
warranty card.

The specified warranty periods are subject to the
appropriate installation by a certified partner company
according to installation instructions of the Rüegg
Cheminée AG and the locally special regulations for
handcraft. Apart from that the Rüegg Cheminée AG
assumes appropriate operation in accordance with the
operation manual.

Further, Rüegg Cheminée AG prerequisites a correct
application of the procedures in this manual, a correct
manipulation and a thorough cleaning according to
this manual.

The warranty covers the guaranteed features and
services of the purchase objects and their flawless
condition. Rüegg will fix any faults covered by the
warranty free of charge.

Provided that repairs are possible the right for
changes is deemed to be excluded. Every further
claim of the buyer concerning faulty supply, in
particular claim for indemnification for consequential
damages is excluded.

Warranty periods

The warranty periods for the pellet stoves granted by
Rüegg Cheminée AG are as follows:

5 years:

x on the device body excluding electric or

electronic components

2 years:

x for the fire place lining of steel sheet

x for all cast iron components, such as cast door

and fire pan

x for all electric and electronic components, such

as fans, controls, etc.

x for all seals

Excluded from the warranty and/or
guaranty are:

x Minor deviations of the product regarding the

dimensions, the colour or the design compared
to images or specifications in our catalogues,
leaflets or order confirmations.

x Faulty operation or other claims concerning a

system prepared by the buyer caused by
insufficient structural preparations, in particular
incorrectly connected air supply and chimneys or
lack of electric connections, etc.

x Damages due to later modifications of our

products or accessories.

x Incorrectly operated, damaged or improperly

installed devices or accessories.

x Damages, such as stains, cracks, and distortions

of material resulting from improper firing of the
system, use of force or inadequate maintenance.

x Damages resulting from the use of other fuels

than standardized wooden pellets.

x Malfunctions, defects and damage due to the

use of not standardized pellets or badly burning
pellets.

x Glass breakage and respective consequences.

Place of jurisdiction: Meilen (Switzerland)

Customer service

Make sure that the stove fitter completed all required
details on page 31 of the operation manual to provide
you with all necessary information, whenever
required.

The stove manufacturing and serial number is
indicated on the adhesive label on the pellet container
lid.

Rüegg Cheminée AG in cooperation with the
company

saubereluft GmbH offers a service organisation
including hotline service for the whole area of
Switzerland. In addition to this service organization
certain stove dealers are certified by Rüegg and offer
a corresponding maintenance or repair service. (See
overleaf if the corresponding box was ticked by your
dealer)

Ask your stove dealer for customer service
responsibility in other countries.

29

Service logbook

Please store a copy of the “report of system acceptance” together with this continually updated service logbook
The service has to be executed by a certified partner. (Querformat)

Signature or stamp

Other remarks

New

paramete

r

ad

j

ustments

Fan

Flame

Auger

Control points

Chimney connection

Electronic components

Door position

Sealing

Cleaning exhaust ducts

Kg Pellets (Info menu)

Name of the Service partner

Date

30

31

Your Rüegg service partner:

If your Rüegg dealer does not offer the required
service (see field on the right) please contact the
Rüegg customer service or the service company
below.

Your Rüegg partner:

Certified Rüegg service partner for:

Initial commissioning

Ja Nein

Service and repairs

Ja Nein

For Switzerland only:

saubereluft GmbH
Zeughausstrasse 19c
Postfach 671
3860 Meiringen
Switzerland
[e-mail]

www.saubereluft.ch

Service hotline:

Hotline service of the service company saubereluft
GmbH. Service charges: CHF 1.20/min

for Switzerland: Tel: [phone]

Model/covering:

Serial no. and date of manufacture:

Date of initial commissioning:

1111..SSPPEECCIIFFIICCAATTIIOONNS

S

Height 1050mm
Width 490mm
Depth 540mm
Wight without side inserts 96kg
Wight with side inserts 100kg

Wight without side natural stone inserts 135kg
Smoke discharge tube diameter 100mm

Heating performance range approximately 2.4 - 9kW (NWL=9KW)
Room heating capacity depending on isolation of house Up to approx. 290 m

3

Pellet consumption 0,5 - 2,2 kg/h
Pellet container capacity 16kg

Mains connection 230V/50Hz
Power consumption Ø / max < 100W/350W
Fuse 1.6A slow

Average discharge pressure at nominal heat performance (Triple value for calculation programs)

0 Pa

Minimum discharge pressure at: nominal heat performance/part load (Measured value)

6Pa / 15 Pa
Exhaust gas temperature on flue fan outlet 85- 140°C
Average exhaust gas mass flow rate: - nominal heat performance/part load 6.6g/s / 3,8 g/s
CO in relation to 13% O2 and normal state 36.5mg/Nm3
Dust in relation to 13% O2 and normal state (for nominal heat performance) 23.6mg/Nm3
Efficiency 91.9%

MMO: 01.23

Inspections and standards:

- EN 14785

- Stuttgarter Werte

- Regensburger Werte

- 15 A regulation

- CH – VKF ( Z 16491)

- Quality seal Holzenergie Schweiz (Nr.0100)

Instructions for connection to chimney:

To reach the heat performance level of 91.9% indicated in the device inspection the flue tube from the stove outlet until leaving the room to be
heated must have a minimum length of 105cm.
Multiple utilization of a common chimney is possible.

www.ruegg-cheminee.com

Rüegg Cheminée AG

Schwäntenmos 4
8126 Zumikon
Schweiz

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Rüegg Cheminées S.A.S

Z.I.Sud - B.P. 70031
Rue de l’Industrie
67161 Wissembourg Cedex
France

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Rüegg Kamine GmbH

Biergasse 7
4616 Weisskirchen
Österreich

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89.90.00192/09.09