Ruckus Wireless C500 User Manual

C500 Access Point

Quick Setup Guide

Note: The minimum software revision for the C500 is RuckOS 3.1.1 or later.

This Installation Guide provides information on how to configure the Ruckus Wireless ZoneFlex C500 802.11ac dual band two-stream access point (AP) with integrated cable modem (CM). The C500 supports dualband 2.4GHz and 5GHz concurrent operation with internal antennas.

The C500 is placed on a desktop, or can be wall mounted using a separately-ordered wall bracket (part number 902-0121-0000). After completing the steps described in this Guide, you will be able to use the C500 at your site. The C500 access point with integrated cable modem is referred to in the rest of this document as the C500.

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Before You Begin

Before deploying Ruckus Wireless products, please check for the latest software and the release documentation.

• User Guides and Release Notes are available at

http://support.ruckuswireless.com/documents

• Software Upgrades are available at

http://support.ruckuswireless.com/software

• Open Source information is available at

http://opensource.ruckuswireless.com

• Software License and Limited Warranty are available at

http://support.ruckuswireless.com/warranty

Safety Warnings

• WARNING! Only trained and qualified personnel should be allowed to

install, replace, or service this equipment. The professional installer is responsible for the proper installation and configuration of this C500. The C500 installation must comply with local regulatory requirements, especially with those regulating operation near military and/or weather radar systems.

• WARNING! Installation of this equipment must comply with local and

national electrical codes.

• WARNING! Ruckus Wireless strongly recommends that you wear eye

protection before mounting the C500.

Package Contents

Before configuring or deploying your C500, verify that all items listed below are included in the package. If any item is damaged or missing, notify your authorized Ruckus Wireless sales representative.

• One 901-C500-xxyy access point with integrated cable modem (A in

Figure 1), where ‘xx’ is a country-specific code; and ‘yy’ is the code for

the cable modem: ‘31’ is DOCSIS 3.0 and ‘41’ is EuroDOCSIS

• One 1.8m (6’) IEC 320 power cord (B in Figure 1)

• One 902-1169-xx00 power adapter (C in Figure 1)

• Service Level Agreement/Limited Warranty Statement

• Regulatory Statement

• Declaration of Conformity, if required

• This Quick Setup Guide

If you are mounting the C500 on a wall, then you will also need:

• One customer-ordered 902-0121-0000 C500 wall bracket kit

Figure 1. C500 package contents

LEDs and Connectors

The C500 has seven LEDs visible on the front panel, and three connectors and a reset button on the back panel. Refer to Table 1 for a description of the front-panel LEDs and their indications. Refer to Table 2 for a description of the back-panel connectors and the reset button.

Table 1. Front-panel LED indications

LED Indications

PWR • Red = Booting.

DS (CM) • Blinks green when searching for downstream (DS), then

US (CM) • Off when DS is searching, and then blinks green as

ON-LINE (CM)

CTL • Off = Always off.

2.4G • Off: The WLAN service is down.

5G • Off: The WLAN service is down.

Table 2. Back-panel connectors and reset button

Connector or Button

12VDC • Receives 12 VDC input from a factory-supplied 100-

RESET • Press and hold in this button for four seconds to reset the

(coaxial connector)

Continue with the following:

• Configuring the C500 (optional)

• Verifying CM and AP Operation

• What to Do Next

• Operating and Troubleshooting the C500

• Physical Installation

• Green = Normal operation.

solid green when DS is locked. Also blinks green during CM boot when power is applied.

upstream power is increased/ranged and then solid green when upstream ranging is complete. Also blinks green during CM boot when power is applied.

• Off until CM DS and CM US are solid ON, then blinks green as the CM obtains an IP address and a configuration file, and then comes online and LED is solid green. Also blinks green during CM boot when power is applied.

• Amber: The WLAN is up, but no clients are associated/ connected.

• Green: The WLAN is up and at least one client is associated.

• Amber: The WLAN is up, but no clients are associated/ connected.

• Green: The WLAN is up and at least one client is associated.

Description

• RJ-45 1000BASE-T Ethernet connector, with Link and

Activities LEDs.

250VAC 50-60Hz external wall adapter.

AP and CM to their factory settings. Refer to Note in

Operating and Troubleshooting the C500.

• RG59 coax cable connector input to the CM.

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CONFIGURING THE C500 (OPTIONAL)

Note: The C500 normally receives its latest AP and CM firmware

downloads and initial configurations from the cable modem termination system (CMTS) high speed data services equipment when it powers up; if this is the case, then skip this section and continue with Verifying CM and

AP Operation.

If the C500 AP and CM do not receive their latest firmware downloads and initial configurations from the CMTS equipment when the C500 powers up, then continue with these procedures:

• Step 1: Collecting Setup Requirements, Hardware, and Tools

• Step 2: Powering Up the C500

• Step 3: Connecting Your Computer to the C500

• Step 4: Preparing Your Computer for C500 Setup

• Step 5A: Operating the CM

• Step 5B: Configuring the AP for Standalone Operation

Step 1: Collecting Setup Requirements, Hardware, and Tools

• A computer with Ethernet adapter running Windows 7 or equivalent, with Firefox or equivalent web browser, and Telnet or SSH (secure shell) programs. (Procedures for common operating systems are similar.)

• One Cat 5e (or better) Ethernet cable.

Continue with Step 2: Powering Up the C500.

Step 2: Powering Up the C500

1 After removing your C500 from its package, place it next to your com-

puter.

2 Use the power cord to power on the 740-64245-011 power adapter. 3 Plug the power adapter output cable into the power connector on the

back of the C500.

4 Wait until the C500 PWR, DS, US, and ON-LINE LEDs stop flashing

and then remain on.

Continue with Step 4: Preparing Your Computer for C500 Setup.

Step 3: Connecting Your Computer to the C500

1 Using an Ethernet cable, connect your computer’s network port to the

Ethernet port on the back of the C500.

Continue with Step 5A: Operating the CM.

Step 4: Preparing Your Computer for C500 Setup

NOTE: The following procedures assume that Windows 7 is the operating

system. Procedures for other operating systems are similar. 1 On your Windows 7 computer, configure your network adapter from

the Local Area Connection settings as follows:

• Start > Control Panel > Network and Sharing Center >

Change Adapter Settings

2 Edit the TCP/IPv4 address settings as follows:

• Local Area Connection > Properties > Internet Protocol

Version 4 (TCP/IPv4) > Properties

The Internet Protocol Version 4 (TCP/IPv4) Properties dialog box appears. IMPORTANT! Write down all of the currently active settings so you can restore your computer to its current configuration when this procedure is completed.

3 Select Obtain an IP address automatically and Obtain DNS server

address automatically. Avoid 192.168.100.1 which is the default CM

address, and 192.168.100.2 which is the AP default IP address.

4 Click OK twice to save your changes. Your changes are put into effect immediately. Continue with Step 5A:

Operating the CM or Step 5B: Configuring the AP for Standalone Operation.

Step 5A: Operating the CM

Note: If the C500 CM is going to be managed by a CMTS, then skip this

section and continue with Step 5B: Configuring the AP for Standalone

Operation.

Note: The CM and AP each have their own independent firmware load that are each updated independently. Continue with Logging Into the CM Web Interface via the Ethernet Port or

Logging Into the CM Web Interface via a Dynamic IP Address.

Logging Into the CM Web Interface via the Ethernet Port

1 Complete Step 1: Collecting Setup Requirements, Hardware, and

Tools through Step 4: Preparing Your Computer for C500 Setup.

2 On the administrative computer, open a web browser window. 3 In the address or location bar, type the CM IP address, for instance:

192.168.100.1

--OR-<DHCP-assigned CM IP address>

The CM web interface displays a login prompt.

4 Leave User Name blank. 5 In Password, type ADMIN. 6 Click Log In. The Connection Status page appears, indicating that you

have successfully logged on to the CM web interface.

Continue with Viewing the Software Status

Logging Into the CM Web Interface via a Dynamic IP Address

1 Complete Step 1: Collecting Setup Requirements, Hardware, and

Tools through Step 4: Preparing Your Computer for C500 Setup.

2 Connect the administrative computer to the same subnet as the C500. 3 On the administrative computer, start a Web browser. 4 In the address bar, enter the IP address that is assigned to the CM by

the CMTS. The CM web interface displays a login prompt.

5 Leave User Name blank. 6 In Password, type ADMIN. 7 Click Log In. The Connection Status page appears, indicating that you

have successfully logged on to the CM web interface.

8 Continue with any or all of the following:

• Viewing the Software Status

• Viewing the Connection Status

• Configuring the Downstream Frequency

• Administering CM Passwords

Viewing the Software Status

The Software Status page displays the current CM installed software version and the CM system status.

1 Log into to the Connection Status page as described in Logging Into

the CM Web Interface via the Ethernet Port or Logging Into the CM Web Interface via a Dynamic IP Address.

2 In the left sidebar, click Software. The CM displays the Software Sta-

tus page. There are two tables on the Software Status page – Information and Status. Table 3 and Table 4 describe the information that these tables

display.

Table 3. Information (software) table

Item Description

Standard Specification Compliant

Hardware Version The version of the CM hardware.

Software Version The version of the CM software.

Cable Modem MAC Address MAC address.

Cable Modem Serial Number Serial number.

CM Certificate Indicates whether a security certificate

Table 4. Status table

Item Description

System Up Time Indicates the time that has elapsed

Network Access Indicates whether or not the CM is

Cable Modem IP Address IP address.

The standard with which the device is compliant.

is installed.

since the CM was last rebooted.

connected to the network.

Viewing the Connection Status

The Connection Status page displays information about the CM’s Hybrid Fiber Coax (HFC) and IP network connectivity, including its downstream and upstream channels and the IP address that is currently assigned to the CM.

1 Log into to the Connection Status page as described in Logging Into

the CM Web Interface via the Ethernet Port or Logging Into the CM Web Interface via a Dynamic IP Address.

2 Click Connection in the left sidebar. The CM web interface displays

the Connection Status page. Note: The Downstream Power indicated in the Power column is accu- rate to +/-3dB.

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