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USER GUIDE
Q710 LTE
User Guide
Part Number: P01-Q710-US00
Publication Date: 12 June 2018
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Copyright Notice and Proprietary Information
Copyright © 2018 Ruckus Networks, an ARRIS company. All rights reserved.
No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from Ruckus Networks (“Ruckus”). Ruckus reserves the right to revise or change
this content from time to time without obligation on the part of Ruckus to provide notification of such revision or change.
Destination Control Statement
These products and associated technical data (in print or electronic form) may be subject to export control laws of the United States of
America. It is your responsibility to determine the applicable regulations and to comply with them. The following notice is applicable for all
products or technology subject to export control:
These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the
ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to
any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other
items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
Disclaimer
THIS CONTENT AND ASSOCIATED PRODUCTS OR SERVICES (“MATERIALS”), ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES
OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW,
RUCKUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS,
AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Ruckus does not represent or warrant that
the functions described or contained in the Materials will be uninterrupted or error-free, that defects will be corrected, or are free of viruses or
other harmful components. Ruckus does not make any warranties or representations regarding the use of the Materials in terms of their
completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. As a condition of your use of the Materials,
you warrant to Ruckus that you will not make use thereof for any purpose that is unlawful or prohibited by their associated terms of use.
Limitation of Liability
IN NO EVENT SHALL RUCKUS, ARRIS, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIES, LICENSORS AND
PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR
CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF RUCKUS HAS BEEN PREVIOUSLY ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING FROM
YOUR ACCESS TO, OR USE OF, THE MATERIALS.
If you are dissatisfied with the Materials or with the associated terms of use, your sole and exclusive remedy is to discontinue their use.
Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for
consequential or incidental damages, some of the above limitations may not apply to you.
THIRD
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Federal Communication Commission Interference
Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one of the following measures:
o Reorient or relocate the receiving antenna.
o Increase the separation between the equipment and receiver.
o Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
o Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
Professional Installation is required.
Ruckus Networks, An ARRIS Company
350 West Java Drive, Sunnyvale, California 94089.
https://www.ruckuswireless.com/
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Trademarks
The Ruckus, Ruckus Wireless, Ruckus logo, Big Dog design, BeamFlex, ChannelFly, EdgeIron, FastIron, HyperEdge, ICX, IronPoint,
OPENG, Xclaim, and ZoneFlex and trademarks are registered in the U.S. and other countries. Ruckus Networks, Dynamic PSK, MediaFlex,
FlexMaster, Simply Better Wireless, SmartCast, SmartCell, SmartMesh, SpeedFlex, Unleashed, ZoneDirector and ZoneFlex are Ruckus
trademarks worldwide. Other names and brands mentioned in these materials may be claimed as the property of others.
Wi-Fi Alliance
®
WMM
Alliance.
®
, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo, and
are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi
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Contents
Preface .............................................................................................................................................................................................. 5
Document conventions................................................................................................................................................................. 5
Notes, Cautions, and Warnings ............................................................................................................................................. 5
Command Syntax Conventions .................................................................................................................................................... 6
Document feedback ..................................................................................................................................................................... 6
Ruckus Product Documentation Resources .................................................................................................................................. 6
Online Training Resources ........................................................................................................................................................... 7
Contacting Ruckus Customer Services and Support ..................................................................................................................... 7
What Support Do I Need? ..................................................................................................................................................... 7
Open a Case ........................................................................................................................................................................ 7
Self-Service Resources ......................................................................................................................................................... 7
About this Document ......................................................................................................................................................................... 9
Introduction ................................................................................................................................................................................. 9
Abbreviations............................................................................................................................................................................. 10
Physical Installation of Q710 ............................................................................................................................................................. 11
Q710 AP Installation .................................................................................................................................................................. 11
Before You Begin ................................................................................................................................................................ 11
Mounting Instructions .......................................................................................................................................................... 11
Support ........................................................................................................................................................................................... 15
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Preface
A Danger statement indicates conditions or situations that can be potentially lethal or extremely hazardous to you. Safety la
•
Document conventions. .................................................................................................................................................... 7
•
Command Syntax Conventions. ........................................................................................................................................ 8
•
Document feedback. ........................................................................................................................................................ 8
•
Ruckus Product Documentation Resources. ...................................................................................................................... 8
•
Online Training Resources. ................................................................................................................................................ 9
•
Contacting Ruckus Customer Services and Support. .......................................................................................................... 9
Document conventions
The following tables list the text and notice conventions that are used throughout this guide.
Text formatting conventions such as boldface, italic, or Courier font may be used to highlight specific words or phrases.
TABLE 1
Convention Description
monospace
bold User interface (UI)
italic text Publication titles Refer to the Ruckus Small Cell Release Notes for more information
Text conventions
Example
Identifies command syntax exam ples.
components such
screen or page names,
keyboard keys, software
buttons, and field names
as
device(config)# interface ethernet 1/1/6
On the Start menu, click All Programs.
Notes, Cautions, and Warnings
Notes, cautions, and warning statements may be used in this document. They are listed in the order of increasing severity of potential
hazards.
NOTE
A Note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.
CAUTION
A Caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware,
software, or data.
DANGER
also attached directly to products to warn of these conditions or situations.
bels
are
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Preface
Command Syntax Conventions
Command Syntax Conventions
Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical
relationships.
Convention
bold text Identifies command names, keywords, and command options.
italic text Identifies a variable.
[ ]
{x| y| z}
x|y
< >
...
\ Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input,
Description
Syntax components displayed within square brackets are optional.
Default responses to system prompts are enclosed in square br ackets.
A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select one
of the options.
A vertical bar separates mutually exclusive elements.
Nonprinting characters, for example, passwords, are enclosed in angle brackets.
Repeat the previous element, for example,
enter the entire command at the prompt without the backslash.
member[member
...].
Document feedback
Ruckus is interested in improving its documentation and welcomes your comments and suggestions. You can email your comments to
Ruckus at: docs@ruckuswireless.com
When contacting us, please include the following information:
•
Document title and release number
•
Document part number (on the cover page)
•
Page number (if appropriate)
•
For example:
–
Ruckus Small Cell Alarms Guide SC Release 1.3
– Part number: 800-71306-001
–
Page 88
Ruckus Product Documentation Resources
Visit the Ruckus website to locate related documentation for your product and additional Ruckus resources.
Release Notes and other user documentation are available at https://support.ruckuswireless.com/documents. You can locate
documentation by product or perform a text search. Access to Release Notes requires an active support contract and Ruckus Support Portal
user account. Other technical documentation content is available without logging into the Ruckus Support Portal.
White papers, data sheets, and other product documentation are available at https://www.ruckuswireless.com.
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Preface
Contacting Ruckus Customer Services and Support
Online Training Resources
To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site surveys, and
Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com.
Contacting Ruckus Customer Services and Support
The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their Ruckus
Networks products, and customers and partners with active support contracts.
For product support information and details on contacting the Support Team, go directly to the Support Portal using https://
support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.
What Support Do I Need?
Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access the
selfservice resources use the following criteria:
•
Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a Case
section.
•
Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be available.
Go to the Open a Case section.
•
Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the Self-Service
Resources section.
•
Priority 4 (P4)—Low. Request for information, product documentation, or product enhancements. Go to the Self-Service
Resources section.
Open a Case
When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get help:
•
Continental United States: 1-855-782-5871
•
Canada: 1-855-782-5871
•
Europe, Middle East, Africa, and Asia Pacific, toll-free numbers are available at https://support.ruckuswireless.com/contact-us and
Live Chat is also available.
Self-Service Resources
The Support Portal at https://support.ruckuswireless.com/contact-us offers a number of tools to help you research and resolve problems
with your Ruckus products, including:
•
Technical Documentation—https://support.ruckuswireless.com/documents
•
Community Forums—https://forums.ruckuswireless.com/ruckuswireless/categories
•
Knowledge Base Articles—https://support.ruckuswireless.com/answers
•
Software Downloads and Release Notes—https://support.ruckuswireless.com/software
•
Security Bulletins—https://support.ruckuswireless.com/security
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•
Contacting Ruckus Customer Services and Support
Using these resources will help you to resolve some issues and will provide TAC with additional data from your troubleshooting analysis if you
still require assistance through a support case or RMA. If you still require help, open and manage your case at https://
support.ruckuswireless.com/case management
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About this Document
•
Introduction. ................................................................................................................................................... 11
•
Abbreviations. ................................................................................................................................................ 12
Introduction
This is a Ruckus Small Cell (RSC) setup guide authored to enable readers to onboard RSCs with the help of Ruckus Cloud Management
system.
After successful setup and commissioning, Ruckus APs are capable of transmitting on 10 or 20 MHz bandwidth TDD-LTE channels and
providing wireless coverage to compatible LTE devices.
The goal for this document is to help users configure and setup a Q710 AP and successfully register and attach a user-equipment (UE) to be
able to browse the internet.
This document can be divided broadly into following two sections:
•
Hardware installation for Q710 APs
•
Commissioning of APs using Ruckus Cloud
Each AP could be powered by either a managed PoE+ switch or PoE injector (PoE+ advisable) or DC power adaptor shipped within the AP
box, whichever is available.
APs are by default configured to send dhcp requests when powered up and successful bootup is complete. APs rely on an external dhcp
server to provide each AP, a routable IP address which will enable it to route and send connection requests to:
1.
EMS (Ruckus Cloud)
2.
Network (EPC)
3.
SAS
4.
Timing source (Master AP or GPS)
IP connectivity to 1, 2, 3, and PTP timing phase and frequency lock (4) is mandatory for an AP to be able to provide LTE service. A disruption
of connection with any one may lead to a service outage.
Each AP can be configured to:
•
Obtain its timing information from the GPS satellites and then assume the role of a Master PTP source for other APs in the network.
•
Assume a PTP slave role and obtain its timing information from another AP that is the designated Master (that's IP reachable) for
that venue.
For the AP to obtain timing via GPS and/or function as Master timing source, place the AP such that it has direct line-of-sight with open sky
or as close to the outside facing windows or doors as possible.
NOTE
The terms Ruckus Small Cell (RSC) and Access Point (AP) imply the same meaning and may be used interchangeably through this
guide.
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Q710 LTE Access Point
About this Document
Abbreviation
Description
AP
Access Point
EMS
Element Management System
EPC
Evolved Packet Core
GPS
Global Positioning System
MME
Mobility Management Entity
RSC
Ruckus Small Cell
Abbreviations
Abbreviations
The following table describes the abbreviations used in the document.
TABLE 2
Abbreviations
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Physical Installation of Q710
•
Q710 AP Installation....................................................................................................................................... 13
Q710 AP Installation
This section covers steps involved in assembling and installing a Q710 Access Point (AP) on strand mounts.
This Quick Setup Guide provides step-by-step instructions on how to set up your Ruckus Small Cell
described in this guide, you will be able to place the Q710 at your site and provide LTE wireless network access to users.
Q710 AP. After completing the steps
FIGURE 1
Ruckus SmartCell™ Q710 Access Point
Before You Begin
The AP box shipped to you must be come with everything required to mount and power up the AP. Check the package contents as follows:
•
SmartCell Q710 Access Point
•
Mounting Bracket
•
4 Bracket Screws (Phillips #2)
•
2 Wall Mounting Screws (Phillips #2)
•
2 Wall Anchors
•
US AC/DC Adapter
•
This Quick Setup Guide
Mounting Instructions
The AP can be mounted to a drop-ceiling T-bar or flat surface.
Mounting on a Drop-Ceiling T-Bar
The factory-supplied mounting bracket allows you to attach the AP to drop-ceiling T-bars.
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Perform the following steps to mount the AP to drop-ceiling T-bar.
1.
Attach the bracket to the AP at [A] using included bracket screws, if not already attached.
2.
Lift the AP with the bracket facing the drop-ceiling and position the Studs [B] on the bracket slightly offset from either side of the Tbar.
3.
Gently turn the AP clockwise until the Studs slip over the T-bar and both clasps [C] snap in place against the T-bar.
FIGURE 2
FIGURE 3
AP Mounting Bracket
AP Securely Attached to T-bar
NOTE
In order to properly support AP's weight, make sure that AP is mounted at the intersection of two rails and not along a
single rail.
4.
To unmount the AP, simply press down on the two clasps [C] and gently turn the AP counter-clockwise until it comes off.
Mounting on a Flat Surface
The factory-supplied mounting screws and plastic wall anchors allow you to attach the AP to a wall or ceiling. Perform the following steps to
mount the AP to a flat surface.
1.
Attach the bracket to the AP using the included Bracket screws.
2.
Use the Mounting Template on the last page of this Quick Setup Guide to mark the locations for two drill holes on the mounting
surface.
3.
Use a 4.75mm (3/16") drill bit to drill holes approximately 25mm (1") deep into the mounting surface.
4.
Insert the factory-supplied anchors and mounting screws into the mounting surface, leaving approximately 6 mm (1/4") of the screw
heads protruding for the AP bracket.
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5.
LED
Troubleshooting
PWR
Check Power, Ethernet connections and PoE switch.
EMS
Check Internet connection and network settings.
EPC
Check Internet connection and network settings.
SYNC
Make sure at least one of the APs in the network is near an unobstructed window for a good GPS signal.
Place the AP and bracket onto the mounting screws so that the screw heads enter the Keyholes [D] on the AP bracket and gently
push down.
Making the Connections
Be sure to use a Cat 5e or better Ethernet cable with non-booted connectors (see Figure 4). If using PoE, attach one of the Ethernet cable to
an 802.3at Type 2-certified switch or PoE injector (sold separately). Attach the other end of the Ethernet cable to the leftmost Ethernet port
[E] on the AP as shown in Figure 5. If using an AC/DC adapter, connect it to the power port [F] in Figure 5 and to an electrical outlet.
FIGURE 4
FIGURE 5
Non-booted Ethernet Connector
Port Locations
Check the LED Lights
Once connected, the AP will power on and automatically connect to the Ruckus Cloud over the Internet to configure itself. You will see some
activity and after 2-5 minutes all lights should turn solid Green or solid Amber. If any light is off or flashing, see the following table for
troubleshooting:
TABLE 3
Troubleshooting Table for LED Lights
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TABLE 3
LED
Troubleshooting
LTE
Use the Ruckus Cloud.
Troubleshooting Table for LED Lights (continued)
Factory Resetting Q710 AP
In case the AP fails to connect to the Cloud, do Factory Reset for the AP by long-press-hold action for up to 20 seconds on to the Reset
button provided right beside the GPS connector.
(Once connected to the Cloud, Factory Reset can be performed via Edit AP drop-down as well)
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Support
In case you run into any issue and you need help, please call us or email us: at http://support.ruckuswireless.com
Copyright © 2018 Ruckus Networks, an ARRIS company. All rights reserved. 350 West Java Dr. Sunnyvale, CA 94089.
USA
www.ruckuswireless.com
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