
Power Height/Manual Height
Upright Vacuum Cleaners
Owner’s Manual
Operating and Maintenance Instructions
Ajuste de Altura Motorizado/
Ajuste de Altura Manual
Aspiradoras Verticales
Manual Del Propietario
Instrucciones de Funcionamiento y
de Mantenimiento
Hauteur Automatique/
Hauteur Manuelle
Aspirateur-Balai
Le Manuel du Propriétaire
Instructions d’Utilisation et d’Entretien
Customer Service • Atención al Cliente • Service Clientèle
1-866-524-5233
www.rcpworksmarter.com
Work Smarter.
FOR COMMERCIAL USE
PARA USO COMMERCIAL
UTILISATION COMMERCIALE
©2008 Rubbermaid Commercial Products LLC
Rubbermaid Commercial Products LLC
Winchester, VA 22601 U.S.A.
www.rcpworksmarter.com #70-9VMH-12
Printed in China/Impreso en China/Imprimé en Chine
Model no./N.º de modelo/Nº de modèle :
9VPH-12, 9VPH-15, 9VMH-12, 9VMH-15
SKU no./N.º de SKU/Nº SKU :
9VPH1200, 9VPH1500, 9VMH1200, 9VMH1500
Products manufactured under quality management system registered to ISO 9001:2000
Los productos están fabricados según el sistema de gestión de calidad registrado con la norma ISO 9001:2000
Produits fabriqués selon un système de gestion de la qualité ISO 9001:2000
SAVE THESE INSTRUCTIONS
CONSERVE ESTAS INSTRUCCIONES
VEUILLEZ CONSERVER CES DIRECTIVES

2 3
Warranty ........................................................................................................................................................ 3
Troubleshooting .............................................................................................................................................. 3
Safety Instructions .......................................................................................................................................... 4
Maintenance ................................................................................................................................................... 5
Electrical Grounding ........................................................................................................................................ 5
Package Contents ............................................................................................................................................6
Parts List ......................................................................................................................................................... 6
Assembled Views ............................................................................................................................................ 7
Reorder Numbers ............................................................................................................................................ 7
Assembly ........................................................................................................................................................ 8
Operation – PH Units ...................................................................................................................................... 9
Operation – MH Units ................................................................................................................................... 10
LED Diagnostic Guides .................................................................................................................................. 11
Wand/Accessory Usage ................................................................................................................................. 12
Upper Hose/Accessory Usage ........................................................................................................................ 12
Cord Storage................................................................................................................................................. 13
Paper Bag Replacement ................................................................................................................................ 13
Air Filter Replacement .................................................................................................................................... 14
Exhaust Filter Replacement ........................................................................................................................... 15
Brush Roll Replacement ................................................................................................................................ 16
Removing Nozzle Hose Blockages ................................................................................................................. 17
Removing Upper Hose Blockages .................................................................................................................. 18
Removing Brush Roll Obstructions ................................................................................................................ 19
Table of Contents
Congratulations!
Welcome to the world of smarter vacuums. As the proud new owner of Rubbermaid Commercial Product’s
PH12/PH15 (power height) or MH12/MH15 (manual height) upright vacuum cleaner, you can rest assured that
you have purchased a convenient, efcient, and high-quality product. As with all of our products, your vacuum
cleaner is backed by our uncompromising commitment to customer satisfaction.
For more Rubbermaid best-in-class products, visit our website at
www.rcpworksmarter.com.
Two (2) Year Parts / One (1) Year Limited Labor Warranty
To the consumer, Rubbermaid Commercial Products, LLC (RCP) warrants to the original owner that this product is free from defects
in material and workmanship for a period of two (2) years from the date of the original purchase. If within the first year of the
two year period this product becomes defective when used as directed under normal conditions, RCP will either repair or replace
the product, covering all parts and labor costs. Within the second year of the two year period, only the cost of parts is covered
in the event of a warranty claim. Product must be accompanied by a proof of purchase—a bill of sale, receipted invoice, or other
proof that the product is within the warranty period—to obtain warranty service. RCP shall bear the cost of repairing/replacing
the product and shipping it back to you. RCP makes no other warranties, express or implied, concerning the product or the
merchantability or fitness thereof for any purpose.
This warranty does not apply to product that has been damaged as a result of improper maintenance, accident or other misuse.
This warranty is void if the product is repaired or modified in any way by anyone other than an authorized service center. This
warranty also does not cover normal wear items such as the following: brush, brush rolls, switches, belts, bags, filters, power cords,
casters, wheels, and gaskets. This warranty does not cover unauthorized repairs. In no event shall RCP be liable for incidental or
consequential damages.
For product replacement information, or questions regarding replacement parts, please contact customer service directly (within USA
& Canada) at 1-866-524-5233.
Legal rights vary from state to state, so the above limitations may not apply to you if precluded by local law.
Troubleshooting
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE
Customer Service (1-866-524-5233)
In the event further assistance is required, please call the customer service number above, or contact an authorized service center.
Proof of purchase will be required before service is rendered. Transportation charges to and from the repair location must be paid by
the purchaser. For quick troubleshooting, please go to
www.rcpworksmarter.com.
This warranty does not apply outside of the fifty United States and Canada. This warranty excludes repairs to parts or systems
resulting from unauthorized modifications made to the vacuum cleaner.
Problem Reason Solution
Vacuum cleaner
won’t run:
1. ON/OFF switch is in “OFF” position.
2. Power cord not firmly plugged into outlet.
3. Blown fuse or tripped breaker.
4. Motor does not work.
5. Broken fan.
6. Broken switch.
1. Press switch to “ON” position.
2. Ensure that plug is securely inserted into electrical outlet.
3. Replace fuse/reset breaker.
4. Please contact customer service or authorized service center.
5. Please contact customer service or authorized service center.
6. Replace handle assembly–See page 8.
Vacuum cleaner
won’t pick up/low
suction:
1. Paper bag not installed correctly.
2. Paper bag is full.
3. Brush roll worn.
4. Nozzle hose/upper hose connections are
loose and leaking air.
5. Nozzle hose/upper hose blockage.
6. Brush roll jammed.
7. Brush roll improperly installed.
1. Confirm paper bag is installed correctly–See page 13.
2. Replace paper bag–See page 13.
3. Replace brush roll–See page 16.
4. Ensure hose connections are tight.
5. Remove blockage–See page 17.
6. Remove obstruction from brush roll–See page 19.
7. Confirm brush roll is installed correctly–See page 16.
Dust escaping from
vacuum cleaner:
1. Paper bag not installed correctly.
2. Nozzle hose/upper hose connections are
loose and leaking air.
1. Confirm paper bag is installed correctly–See page 10.
2. Ensure hose connections are tight.

4 5
When using an electrical appliance, basic precautions
should be followed, including the following:
WARNING: TO REDUCE THE RISK OF FIRE,
ELECTRICAL SHOCK, OR INJURY:
•Fully assemble before operating.
•DO NOTuse without paper bags and/or filters
installed.
•DO NOT leave unattended when plugged in. Unplug
from outlet when not in use, and before servicing.
• DO NOT use outdoors or on wet sur faces. DO NOT
handle vacuum cleaner or plug with wet hands.
• Only plug vacuum cleaner into a properly grounded
outlet. See “Electrical Grounding” instructions.
• DO NOT unplug by pulling on power cord. To
unplug from an outlet, pull by the plug, not the cord.
• DO NOT use with damaged cord or plug.
• DO NOT pull or carr y by cord, use cord as a handle,
close a door on cord, or pull cord around sharp
edges or corners. DO NOT run vacuum cleaner over
power cord. Keep cord away from heated surfaces.
• DO NOT use with an extension cord.
• Turn on/off switch to “off” before unplugging.
• DO NOT leave power cord lying on floor when not
in use. It can become a tripping hazard.
• DO NOT use to pick up flammable or combustible
liquids. DO NOT use in areas where these
substances may be present. Electrical devices
produce arcs or sparks that can cause explosions.
DO NOT use anywhere that gasoline is dispensed.
• DO NOT use in an enclosed space where
flammable, explosive, or toxic vapors are given
off by oil base paint, paint thinner, certain
mothproofing substances, or in an area where
flammable dust is present.
• DO NOT pick up toxic/carcinogenic/hazardous
materials such as chlorine, bleach, drain cleaner,
gasoline, asbestos, pesticides, or lead.
• DO NOT pick up any materials that are burning or
smoking, such as cigarettes, matches, or hot ashes.
• During use, keep hose, wands, and other
openings away from your face and body. Keep
hands, feet, hair, loose clothing, and other body
parts away from openings and moving parts.
• DO NOT put any object into openings. DO NOT
use with any opening blocked; keep free of dust,
lint, hair, or anything that may reduce air flow.
• Only use manufacturer’s recommended attachments.
• Use with caution on stairs.
• Use with caution when vacuuming over area rug
edges and fringe.
• DO NOT allow to be used as a toy. Close attention
is necessary during use by or around children.
• If vacuum cleaner is not working as it should—
or has been dropped, damaged, left outdoors, or
exposed to water—discontinue use immediately
and take it to a service center for inspection.
Call 1-866-524-5233 to find a location near you.
Read all instructions before using vacuum
cleaner. Use only as described in this
manual, and follow all label and marking
instructions found on unit. Failure to do
so may result in serious injury or death.
WARNING
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Grounded outlet
Grounded
outlet box
Grounding pin
This appliance is for use on a nominal 120-volt circuit
and has a grounding attachment plug that looks like
the plug illustrated in the sketch below. Make sure
that the appliance is connected to an outlet having
the same configuration as the plug. No adaptor
should be used with this appliance.
Maintenance
Proper maintenance of your vacuum cleaner will
assure continued effective cleaning performance.
1. Always use genuine Rubbermaid Commercial
Products replacement parts. Any maintenance
or service not covered in this manual should
be performed by an authorized service
representative.
2. Indoor use only. Store indoors.
3. Replace paper bag frequently.
4. Replace air filter, exhaust filter, and brush roll as
necessary.
Electrical Grounding
This appliance must be grounded. Should the unit
malfunction, grounding provides a path of least
resistance for the electric current. This reduces the
risk of electric shock. This appliance is equipped with
a cord having an equipment-grounding conductor,
and a grounding plug. The plug must be inserted into
an appropriate outlet that is properly installed and
grounded in accordance with all local codes
and ordinances.
ELECTRICAL SHOCK
HAZARD Improper connection
of the equipment-grounding
conductor can result in a risk of
electrical shock. Check with a qualified
electrician or service person if you are
unsure if an outlet is properly grounded.
DO NOT modify the plug provided with the
appliance to fit an outlet, have a proper
outlet installed by a qualified electrician.
WARNING
IMPORTANT SAFETY INSTRUCTIONS (cont.)