RTX X9431 User Manual
SME VOIP SYSTEM GUIDE 4.6
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SME VoIP System Guide for RTX9431
Ins t a l l atio n & Configuration
Networ k D epl oyment
Opera t i o n & M a na g e me nt
Technical Reference Document
Version 4.7
© Nov-2019 RTX A/S, Denmark
SME VOIP SYSTEM GUIDE 4.6
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Trademarks
RTX and the combinations of its logo thereof are trademarks of RTX A/S, Denmark.
Other product names used in this publication are for identification purposes and maybe the trademarks of their
respective companies.
Disclaimer
The contents of this document are provided about RTX products. RTX makes no representations with respect to
completeness or accuracy of the contents of this publication and reserves the right to make changes to product
descriptions, usage, etc., at any time without notice. No license, whether express, implied, to any intellectual property
rights are granted by this publication
Confidentiality
This document should be regarded as confidential, unauthorized copying is not allowed
© Nov-2019 RTX A/S, Denmark, All rights reserved
http://www.rtx.dk
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Table of Contents
1 About This Document ................................................................................................................................................. 7
1.1 Audience ........................................................................................................................................................... 7
1.2 When Should I Read This Guide ........................................................................................................................ 7
1.3 Important Assumptions ..................................................................................................................................... 7
1.4 What’s Inside This Guide ................................................................................................................................... 7
1.5 What’s Not in This guide ................................................................................................................................... 8
1.6 Abbreviations .................................................................................................................................................... 8
1.7 References/Related Documentation ................................................................................................................. 8
1.8 Document History ............................................................................................................................................. 9
1.9 What is new ....................................................................................................................................................... 9
1.10 Documentation Feedback ................................................................................................................................. 9
2 Introduction – System Overview .............................................................................................................................. 10
2.1 Hardware Setup .............................................................................................................................................. 10
2.2 Components of SME VoIP System ................................................................................................................... 11
2.2.1 RTX Base Stations ........................................................................................................................................ 11
2.2.2 SME VoIP Administration Server/Software ................................................................................................. 11
2.2.3 RTX Wireless Handset ................................................................................................................................. 11
2.3 Wireless Bands ................................................................................................................................................ 11
2.4 System Capacity (in Summary) ........................................................................................................................ 12
2.5 Advantages of SME VoIP System ..................................................................................................................... 12
3 Installation of Base Stations/Repeater ..................................................................................................................... 13
3.1 Package – Contents/Damage Inspection ......................................................................................................... 13
3.2 RTX Base Station Mechanics ........................................................................................................................... 14
3.3 RTX Base Unit – Reset feature ......................................................................................................................... 15
3.4 Installing the Base Station ............................................................................................................................... 15
3.4.1 Mounting the Base Stations/Repeaters: ..................................................................................................... 15
3.5 Find IP of Base Station ..................................................................................................................................... 16
3.5.1 Using handset Find IP feature ..................................................................................................................... 16
3.5.2 Using browser IPDECT ................................................................................................................................. 16
3.6 Login to Base SME Configuration Interface ..................................................................................................... 16
4 Making Handset Ready ............................................................................................................................................. 17
4.1 Package – Contents/Damage Inspection ......................................................................................................... 17
4.2 Before Using the Phone .................................................................................................................................. 18
4.3 Using the Handset ........................................................................................................................................... 19
5 SME VoIP Administration Interface .......................................................................................................................... 19
5.1 Web navigation ............................................................................................................................................... 20
5.2 Home/Status ................................................................................................................................................... 22
5.3 Extensions ....................................................................................................................................................... 23
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5.3.1 Group call .................................................................................................................................................... 23
5.3.2 Add extension ............................................................................................................................................. 24
5.3.3 Edit Extension ............................................................................................................................................. 28
5.3.4 Edit Handset ................................................................................................................................................ 29
5.4 Servers ............................................................................................................................................................. 31
5.5 Network ........................................................................................................................................................... 35
5.5.1 IP Settings ................................................................................................................................................... 36
5.5.2 VLAN Settings .............................................................................................................................................. 37
5.5.3 DHCP Options .............................................................................................................................................. 37
5.5.4 Static IP settings .......................................................................................................................................... 37
5.5.5 NAT Settings ................................................................................................................................................ 38
5.5.6 SIP/RTP Settings .......................................................................................................................................... 39
5.5.7 TCP Options ................................................................................................................................................. 40
5.5.8 Discovery ..................................................................................................................................................... 40
5.6 Management Settings Definitions ................................................................................................................... 41
5.6.1 Settings: ...................................................................................................................................................... 41
5.6.2 Configuration: ............................................................................................................................................. 42
5.6.3 Text messaging: .......................................................................................................................................... 43
5.6.4 Terminal: ..................................................................................................................................................... 43
5.6.5 Syslog/SIP Log: ............................................................................................................................................ 44
5.6.6 Location Gateway ....................................................................................................................................... 44
5.6.7 License: ....................................................................................................................................................... 44
5.7 Firmware Update ............................................................................................................................................ 45
5.7.1 Warning message when firmware upgrading ............................................................................................. 46
5.8 Location Gateways .......................................................................................................................................... 46
5.8.1 Register Location gateway .......................................................................................................................... 46
5.9 Country/Time Settings .................................................................................................................................... 47
5.10 Security ............................................................................................................................................................ 49
5.10.1 Certificates .............................................................................................................................................. 51
5.10.2 Certificates list ........................................................................................................................................ 51
5.10.3 SIP Client Certificates .............................................................................................................................. 51
5.10.4 Device identity ........................................................................................................................................ 52
5.10.5 Trusted Server Certificates ..................................................................................................................... 53
5.10.6 Trusted Root Certificates ........................................................................................................................ 53
5.10.7 Password ................................................................................................................................................ 53
5.10.8 Secure Web Server ................................................................................................................................. 54
5.11 Central Directory and LDAP ............................................................................................................................. 54
5.11.1 Local Central Directory ........................................................................................................................... 54
5.11.2 LDAP ....................................................................................................................................................... 55
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5.11.3 Characters supported ............................................................................................................................. 57
5.12 Dual-cell Parameter Definitions ...................................................................................................................... 57
5.12.1 Settings for Base Unit ............................................................................................................................. 57
5.12.2 DECT System Settings ............................................................................................................................. 59
5.12.3 Base System Settings .............................................................................................................................. 60
5.12.4 Base Station Group ................................................................................................................................. 61
5.12.5 DECT Chain ............................................................................................................................................. 62
5.12.6 RTX8660 -RTX8663 Mixed mode ............................................................................................................ 63
5.13 LAN SYNC ......................................................................................................................................................... 64
5.13.1 Settings for Base Unit ............................................................................................................................. 64
5.13.2 Base station group .................................................................................................................................. 65
5.13.3 This unit debug ....................................................................................................................................... 66
5.14 Repeaters ........................................................................................................................................................ 66
5.14.1 Add repeater .......................................................................................................................................... 66
5.14.2 Register Repeater ................................................................................................................................... 68
5.14.3 Repeaters list .......................................................................................................................................... 68
5.15 Alarm ............................................................................................................................................................... 70
5.15.1 Use of Emergency Alarms ....................................................................................................................... 72
5.16 Statistics .......................................................................................................................................................... 73
5.16.1 System data ............................................................................................................................................ 73
5.16.2 Free Running explained .......................................................................................................................... 74
5.16.3 Call data .................................................................................................................................................. 74
5.16.4 Repeater data ......................................................................................................................................... 75
5.16.5 DECT data ............................................................................................................................................... 76
5.16.6 Call quality .............................................................................................................................................. 77
5.17 Generic Statistics ............................................................................................................................................. 78
5.17.1 DECT Synchronization Statistics ............................................................................................................. 80
5.17.2 RTP Statistics........................................................................................................................................... 81
5.17.3 IP – Stack statistics .................................................................................................................................. 82
5.17.4 System Statistics ..................................................................................................................................... 82
5.18 Diagnostics ...................................................................................................................................................... 83
5.18.1 Base Stations .......................................................................................................................................... 83
5.18.2 Extensions ............................................................................................................................................... 83
5.18.3 Logging ................................................................................................................................................... 84
5.19 Configuration................................................................................................................................................... 86
5.20 Sys log .............................................................................................................................................................. 87
5.21 SIP Logs ............................................................................................................................................................ 87
Appendix – How-To setup a Dual-Cell System .................................................................................................................. 88
Adding Base stations ..................................................................................................................................................... 88
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Country and Time Server Setup ................................................................................................................................ 89
SIP Server (or PBX Server) Setup ............................................................................................................................... 90
Add an extension and handset ................................................................................................................................. 91
Appendix – Adding Extensions .......................................................................................................................................... 95
Appendix – Firmware Upgrade Procedure ....................................................................................................................... 97
Network Dimensioning ................................................................................................................................................. 97
TFTP Configuration ....................................................................................................................................................... 98
Create Firmware Directories ......................................................................................................................................... 99
Base: ......................................................................................................................................................................... 99
Handsets/Repeaters: .............................................................................................................................................. 100
Handset Firmware Update Settings ............................................................................................................................ 100
Handset(s) and Repeater Firmware Upgrade ............................................................................................................. 101
Monitor handset firmware upgrade ....................................................................................................................... 101
Monitor Repeater firmware upgrade ..................................................................................................................... 102
Verification of Firmware Upgrade .......................................................................................................................... 102
Base Station(s) Firmware Upgrade ............................................................................................................................. 102
Base firmware confirmation ................................................................................................................................... 103
Verification of Firmware Upgrade .......................................................................................................................... 103
Appendix – Multiline Feature ......................................................................................................................................... 104
How to setup Multiline. .............................................................................................................................................. 104
Appendix – Functionality Overview ................................................................................................................................ 106
Gateway Interface ...................................................................................................................................................... 106
Detail Feature List ....................................................................................................................................................... 107
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1 About This Document
This document describes the configuration, customization, management, operation, maintenance and troubleshooting
of the SME VoIP System (RTX9431 base, RTX8630 handset, RTX8430 handset, RTX8830 ruggedized handset and
RTX4024 Repeater) in RTX generic mode. For customer, specific modes refer to specific customer agreements, which
describe the software operational deviations from this document.
1.1 Audience
Who should read this guide? First, this guide is intended for networking professionals responsible for designing and
implementing RTX based enterprise networks.
Second, network administrators and IT support personnel that need to install, configure, maintain, and monitor
elements in a “live” SME VoIP network will find this document helpful. Furthermore, anyone who wishes to gain
knowledge on fundamental features in the Beatus system can also benefit from this material.
1.2 When Should I Read This Guide
Read this guide before you install the core network devices of VoIP SME System and when you are ready to setup or
configure SIP server, NAT aware router, advanced VLAN settings, base stations, and multi cell setup.
This manual will enable you to set up components in your network to communicate with each other and deploy a fully
functionally VoIP SME System.
1.3 Important Assumptions
This document was written with the following assumptions in mind:
1) You understand network deployment in general
2) You have working knowledge of basic TCP/IP/SIP protocols, Network Address Translation, etc…
3) A proper site survey has been performed, and the administrator have access to these plans
1.4 What’s Inside This Guide
We summarize the contents of this document in the table below:
WHERE IS IT?
CONTENT
PURPOSE
CHAPTER 2
Introduction – System Overview
To gain knowledge about the different elements in a typical
SME VoIP Network
CHAPTER 3
Installation of Base
station/Repeater
Considerations to remember before unwrapping and
installing base units and repeaters
CHAPTER 4
Making Handsets Ready
To determine precautions to take in preparing handsets for
use in the system
CHAPTER 5
SME VoIP Administration
Interface
To learn about the Configuration Interface and define full
meaning of various parameters needed to be setup in the
system.
APPENDIX –
HOW-TO SETUP A
DUAL-CELL SYSTEM
Multi-Cell Setup & Management
Learn how to add servers and setup multiple bases into a
multi-cell network
APPENDIX –
ADDING
EXTENSIONS
Registration Management –
Handsets
Learn how to register handset and extensions to base
stations
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APPENDIX –
FIRMWARE
UPGRADE
Firmware Upgrade/Downgrade
Management
Provides the procedure of how to upgrade firmware to base
stations and/or handsets and/or repeaters
APPENDIX –
MULTILINE
FEATURE
Multiline
Allows the same handset to have more then one
number/line
APPENDIX –
FUNCTIONALITY
OVERVIEW
System Functionality Overview
To gain detail knowledge about the system features.
1.5 What’s Not in This guide
This guide provides overview material on network deployment, how-to procedures, and configuration examples that
will enable you to begin configuring your VoIP SME System.
It is not intended as a comprehensive reference to all detail and specific steps on how to configure other vendor
specific components/devices needed to make the SME VoIP System functional. For such a reference to vendor
specific devices, please contact the respective vendor for documentation.
1.6 Abbreviations
For this document, the following abbreviations hold:
DHCP: Dynamic Host Configuration Protocol
DNS: Domain Name Server
DLC: Data Link Control
HTTP(S): Hyper Text Transfer Protocol (Secure)
(T)FTP: (Trivial) File Transfer Protocol
IOS: Internetworking Operating System
PCMA: A-law Pulse Code Modulation
PCMU: mu-law Pulse Code Modulation
PoE: Power over Ethernet
RTP: Real-time Transport Protocol
RPORT: Response Port (Refer to RFC3581 for details)
SIP: Session Initiation Protocol
SME: Small and Medium scale Enterprise
VLAN: Virtual Local Access Network
TOS: Type of Service (policy based routing)
URL: Uniform Resource Locator
UA: User Agent
1.7 References/Related Documentation
RTX8430 Handset_Manual_Operations_v4.6
RTX8630 Handset_Manual_Operations_v4.6
RTX8631_Handset_Manual_Operations_v4.6
RTX8632_Handset_Manual_Operations_v4.6
RTX8633_Handset_Manual_Operations_v4.6
RTX8830_Handset_Manual_Operations_v4.6
RTX8663 SME VoIP System Guide_SIP_V4.6
How to Deploy SME VOIP System v1.4
Provisioning of SME VoIP System (23)
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1.8 Document History
REVISION
AUTHOR
ISSUE DATE
COMMENTS
1.0
DKO
14-08-2019
1.1
TWL
7-Nov-2019
Add the FCC and ISEDC warning message
1.9 What is new
What new features have been added.
VERSION
FEATURE
V420
uaCSTA
LDAP over SSL
SME VoIP handset – login(for GDPR)
V430
TLS 1.2
Secure Syslog
V440
LLDP Support
V450
Firmware update warning
New Generic statistics
8660 – 8663 Mixed mode
Diagnostics Logging
V460
RTX BTLE Beacon support
1.10 Documentation Feedback
We always strive to produce the best and we also value your comments and suggestions about our documentation. If
you have any comments about this guide, please enter them through the Feedback link on the RTX website. We will
use your feedback to improve the documentation.
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2 Introduction – System Overview
In a typical telephony system, the network setup is the interconnection between Base-stations, “fat” routers,
repeaters, portable parts, etc. The back-bone of the network depends on the deployment scenario, but a ring or hub
topology is used. The network has centralized monitoring, and maintenance system.
The system is easy to scale up and supports from 1 to 249 bases in the same network. Further it can support up to 20
registered handsets (RTX8630, RTX8830 and RTX8430). The Small and Medium Scale Enterprise (SME) VoIP system
setup is illustrated below. Based on PoE interface each base station is easy to install without additional wires other
than the LAN cable. The system supports the IP DECT CAT-IQ repeater RTX4024 with support up to 5 channels
simultaneous call sessions.
The following figure gives a graphical overview of the architecture of the SME VoIP System:
2.1 Hardware Setup
SME network hardware setup can be deployed as follows:
Base-station(s) are connected via Layer 3 and/or VLAN Aware Router depending on the deployment requirements.
The Layer 3 router implements the switching function.
The base-stations are mounted on walls or lamp poles so that each base-station is separated from each other by up to
50m indoor1 (300m outdoor). Radio coverage can be extended using repeaters that are installed with same distance
to base-station(s). Repeaters are range extenders and cannot be used to solve local call capacity issues. In this case
additional bases must be used.
The base-station antenna mechanism is based on space diversity feature which improves coverage. The base-stations
uses complete DECT MAC protocol layer and IP media stream audio encoding feature to provide up to 10
simultaneous calls.
1
Measured with European DECT radio and depends on local building layout and material
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2.2 Components of SME VoIP System
RTX SME VoIP system is made up of (but not limited to) the following components:
• At least one RTX Base Station is connected over an IP network and using DECT as air-core interface.
• RTX IP DECT wireless Handset.
• RTX SME VoIP Configuration Interface; is a management interface for SME VoIP Wireless Solution. It runs on all IP
DECT Base stations. Each Base station has its own unique settings.
2.2.1 RTX Base Stations
The Base Station converts IP protocol to DECT protocol and transmits the traffic to and from the end-nodes (i.e.
wireless handsets) over a channel. It has 12 available channels.
In a dual-cell setup, each base station has:
• 8 channels that have associated DSP resources for media streams.
• The remaining 4 channels are reserved for control signaling between IP Base Stations and the SIP/DECT end nodes
(or phones).
If two Base Stations are used, they are grouped into a cluster. Within the Cluster, Base Stations are synchronized to
enable a seamless handover when a user moves from one base station coverage to the other. It is necessary for Base
Stations to communicate directly with each other in the system in order to guarantee synchronization in the situation
that one of them fails.
The 4 control signaling channels are used to carry bearer signals that enable a handset to initiate a handover process.
2.2.2 SME VoIP Administration Server/Software
This server is referred to as SME VoIP Configuration Interface.
The SME VoIP Configuration Interface is a web-based administration page used for configuration and programming of
the base station and relevant network end-nodes. E.g. handsets can be registered or de-registered from the system
using this interface.
The configuration interface can be used as a setup tool for software or firmware download to base stations, repeaters
and handsets. Further, it is used to check relevant system logs that can be useful to administrator. These logs can be
used to troubleshoot the system when the system faces unforeseen operational issues.
2.2.3 RTX Wireless Handset
The handset is a lightweight, ergonomically, and portable unit compatible with Wideband Audio (G.722), DECT, GAP
standard, CAT-iq audio compliant.
The handset includes color display with graphical user interface. It can also provide the subscriber with most of the
features available for a wired phone, in addition to its roaming and handover capabilities. Refer to the relevant
handset manuals for full details handset features.
2.3 Wireless Bands
The bands supported in the SME VoIP are summarized as follows:
Frequency bands:
1880 – 1930 MHz (DECT)
1880 – 1900 MHz (10 carriers) Europe/ETSI
1910 – 1930 MHz (10 carriers) LATAM
1920 – 1930 MHz (5 carriers) US
Transmit Power: 23.7 dBm in Europe mode.
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2.4 System Capacity (in Summary)
SME network capacity of relevant components can be summarized as follows:
DESCRIPTION
CAPACITY
Min ## of Bases Single Cell Setup
1
Max ## of Bases in Dual-cell Setup (configurable)
2
Single/Dual-Cell Setup: Max ## of Repeaters
1 base and 6 repeaters per base
Dual-Cell Setup: Total Max ## of Repeaters
12
Max ## of Users (SIP registrations) per Base
30
Max ## of Users per SME VoIP System
limited to 1000
Dual-cell Setup: Max ## of Synchronization levels
24
Single Cell Setup: Max ## Simultaneous Calls
10 per Base station
Dual-Cell Setup: Max ## of Calls
20 per system
Total Max ## Simultaneous Calls (Dual-cell Setup)
Limited to 1000
Repeater: Max ## of Calls (Narrow band)
10
Repeater: Max ## of Calls (G722)
4
Quick Definitions
Single Cell Setup: SME telephony network composed of one base station
Dual-cell Setup: Telephony network that consists of two base stations
Synchronization Level: Is the air core interface between two base stations.
2.5 Advantages of SME VoIP System
They include (but not limited to):
1. Simplicity. Integrating functionalities leads to reduced maintenance and troubleshooting, and significant cost
reductions.
2. Flexibility. Single network architecture can be employed and managed. Furthermore, the architecture is amenable
to different deployment scenarios, including Isolated buildings for in-building coverage, location with co-located
partners, and large to medium scale enterprises deployment for wide coverage.
3. Scalability. SME network architecture can easily be scaled to the required size depending on customer requirement.
4. Performance. The integration of different network functionalities leads to the collapse of the protocol stack in a
single network element and thereby eliminates transmission delays between network elements and reduces the call
setup time and packet fragmentation and aggregation delays.
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3 Installation of Base Stations/Repeater
After planning the network, next is to determine the proper places or location the relevant base stations will be
installed. Therefore, we briefly describe the how to install the base station in this chapter.
3.1 Package – Contents/Damage Inspection
Before Package Is Opened:
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is a proof of
mishandling prior to opening, you must report it to the relevant support center of the regional representative or
operator.
Contents of Package:
Make sure all relevant components are available in the package before proceeding to the next step.
Every shipped base unit package/box contains the following items:
• Box for Base station (DC+PoE) unit + PSU
o 1 x Base Station unit
o 1 x Ethernet cable 1m
o 1 x Power supply single plug
o 1 x Quick guide
o 1 x Safety sheet
Depending on the manufacturer P/N, the DC adaptor type may vary as listed below:
Manufacturer P/N
DC adaptor plug type by
countries
S008ACM0500200
Multi-plug
S010WB0500200
UK
S010WV0500200
EU
S010WU0500200
US
S010WS0500200
AU
• Box for PoE only Base station unit
o 1 x Base Station unit
o 1 x Ethernet cable 1m
o 1 x Quick guide
o 1 x Safety sheet
• Spare accessories
o PSU single plug
o PSU multi plug
Please note that mounting screws and anchors are not added in the packaging.
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Damage Inspection:
The following are the recommended procedure for you to use for inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival – DOA” report or RMA to the operator. Do not move the shipping carton until
the operator has examined it. If possible, send pictures of the damage. The operator/regional representative
will initiate the necessary procedure to process this RMA. They will guide the network administrator on how
to return the damaged package if necessary.
3. If no damage is found, then unwrap all the components and dispose of empty package/carton(s) in
accordance with country specific environmental regulations.
3.2 RTX Base Station Mechanics
RTX9431 can operate on a maximum temperature of 50 degrees. With such small dimensions as 109mm (height) and
93mm (width), it allows the user to mount the device on the wall or easily leave it standing on any furniture. (please
see image below for more details).
The base station front end shows an LED indicator that signals different functional states of the base unit and
occasionally of the overall network. The indicator is off when the base unit is not powered.
The table below summarizes the various LED states:
LED STATE
STATE
UNLIT
No power in unit
UNLIT/SOLID RED
Error condition
BLINKING GREEN
Initialization
SOLID RED
Factory reset warning or long press in BS reset button
BLINKING RED
Factory setting in progress
SOLID GREEN
Ethernet connection available (Normal operation)
BLINKING RED
Ethernet connect not available OR handset de/registration failed
SOLID RED
Critical error (can only be identified by RTX Engineers). Symptoms include no
system/SIP debug logs are logged, etc.
ORANGE
Press reset button of base station.
BLINKING ORANGE
No IP address received
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3.3 RTX Base Unit – Reset feature
It is possible to restart or reset the base station unit by pressing a knob at the bottom side of the unit (see image
below). Alternatively, it can be reset from the SME Configuration Interface. We do not recommend this; but
unplugging and plugging the Ethernet cable back to the PoE port of the base station also resets the base unit.
3.4 Installing the Base Station
First determine the best location that will provide an optimal coverage taking account the construction of the building,
architecture, and choice of building materials.
Next, mount the Base Station on a wall to cover range between 50 – 300 meters (i.e. 164 to 984 feet), depending
whether it’s an indoor or outdoor installation.
3.4.1 Mounting the Base Stations/Repeaters:
We recommend the base station to be mounted an angle other than vertical on both concrete/wood/plaster pillars
and walls for optimal radio coverage. Avoid mounting the base unit’s upside down as it significantly reduces radio
coverage.
As mentioned before, the screws and anchors are not included in the packaging. Therefore, you will have to provide
your own two pieces of screws M3.5 x 31mm. The distance between them is 70mm (please see the images below).
The height of wall mount is suggested to be less than or equal to 2 meters.
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Mount the base unit as high as possible (not more than 2m) to clear all nearby objects (e.g. office cubicles and
cabinets, etc.). Occasionally extend coverage to remote offices/halls with lower telephony users by installing
Repeaters.
Make sure that when you fix the base stations with screws, the screws do not touch the PCB on the unit. Secondly,
avoid all contacts with any high voltage lines.
3.5 Find IP of Base Station
To find IP of the installed base station two methods can be used; Using handset Find IP feature or browser IPDECT
feature.
3.5.1 Using handset Find IP feature
On the handset press “Menu” key followed by the keys: *47* to get the handset into find bases menu. The handset
will now scan for 8660 / 9431 bases. Depending on the amount of powered on bases with active radios and the
distance to the base it can take up to minutes to find a base.
- Use the cursor down/up to select the base MAC address for the base that you want to connect to
- The base IP address will be shown in the display below the MAC address of the device
The feature is also used for deployment.
3.5.2 Using browser IPDECT
Open any standard browser and enter the address:
http://ipdect<MAC-Address-Base-Station>
for e.g. http://ipdect00087B00AA10. This will retrieve the HTTP Web Server page from the base station with hardware
address 00087B00AA10.
This feature requires an available DNS server.
3.6 Login to Base SME Configuration Interface
1. Connect the Base station to a private network via standard Ethernet cable (CAT-5).
2. Use the IP find menu in the handset (Menu * 4 7 *) to determine the IP-address of the base station by matching the
MAC address on the back of the base station with the MAC address list in the handset
3. On the Login page, enter your authenticating credentials (i.e. username and password). By default, the username
and password are admin. Click OK button.
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4. Once you have authenticated, the browser will display front end of the SME Configuration Interface. The front end
will show relevant information of the base station.
Screenshot:
4 Making Handset Ready
In this chapter, we briefly describe how to prepare the handset for use, install, insert and charge new batteries. Please
refer to an accompanying Handset User Guide for more information of the features available in the Handset.
4.1 Package – Contents/Damage Inspection
Before Package Is Opened:
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is a proof of
mishandling prior to opening, you must report it to the relevant support center of the regional representative or
operator.
Contents of Package:
Make sure all relevant components are available in the package before proceeding to the next step.
Every shipped base unit package/box contains the following items:
• 2 x mounting screws and 2 x Anchors
• 1 x Handset hook
• 1 x A/C Adaptor
• 1 x Battery
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• 1 x charger
• 1 x Handset Unit, 1 x Battery cover
Damage Inspection:
The following are the recommended procedure for you to use for inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival – DOA” report or RMA to the operator. Do not move the shipping carton until
the operator has examined it. The operator/regional representative will initiate the necessary procedure to
process this RMA. They will guide the network administrator on how to return the damaged package if
necessary.
3. If no damage is found, then unwrap all the components and dispose of empty package/carton(s) in
accordance with country specific environmental regulations.
4.2 Before Using the Phone
Here are the pre-cautions users should read before using the Handset:
Installing the Battery
1. Never dispose battery in fires, otherwise it will explode.
2. Never replace the batteries in potentially explosive environments, e.g. close to inflammable liquids/ gases.
3. ONLY use approved batteries and chargers from the vendor or operator.
4. Do not disassemble, customize, or short circuit the battery
Using the Charger
Each handset is charged using a handset charger. The charger is a compact desktop unit designed to charge and
automatically maintain the correct battery charge levels and voltage.
The charger Handset is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA.
When charging the battery for the first time, it is necessary to leave the handset in the charger for at least 10 hours
before the battery is fully charged and the handset ready for use.
Handset in the Charger
For correct charging, ensure that the room temperature is between 5°C and 25°C/41°F and 77°F. Do not place the
handset in direct sunlight. The battery has a built-in heat sensor which will stop charging if the battery temperature is
too high.
If the handset is turned off when placed in charger, only the LED indicates the charging. When handset is turned off,
the LED flashes at a low frequency while charging and lights constantly when the charging is finished. There will be
response for incoming calls.
If the handset is turned on when charging, the display shows the charging status.
Open Back Cover
1. Press down the back cover and slide it towards the bottom of the handset.
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2. Remove Back Cover from Handset
- Handset Serial Number
The serial number (IPEI/IPUI number) of each handset is found either on a label, which is placed behind the battery, or
on the packaging label. First, lift off handset back cover and lift the battery and read the serial number.
The serial number is needed to enable service to the handset. It must be programmed into the system database via
the SME VoIP Configuration interface.
- Replace Battery
Remove Back Cover from Handset. Remove the old battery and replace with a new one.
4.3 Using the Handset
Please refer to the handset manual for detailed description of how to use the handset feature.
5 SME VoIP Administration Interface
The SME VoIP Administration Interface is also known as SME VoIP Configuration. It is the main interface through
which the system is managed and debugged.
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The SME VoIP Configuration Interface is an in-built HTTP Web Server service residing in each base station. This
interface is a user-friendly interface and easy to handle even to a first-time user.
NOTE: Enabling secure web is not possible. For secure configuration use, secure provisioning.
This chapter seeks to define various variables/parameters available for configuration in the network.
5.1 Web navigation
We describe the left menu in the front end of the SME VoIP Administration Interface. For detailed overview of each
parameter from the menu bar, please see the next chapters.
Screenshot
FEATURE
DESCRIPTION
HOME/STATUS
This is the front end of the Base station’s HTTP web interface. This page shows the summary
of current operating condition and settings of the Base station and Handset(s).
EXTENSIONS
Administration of extensions and handsets in the system
SERVERS
On this page, the user can define which SIP/NAT server the network should connect to.
NETWORK
Network settings can be configured in this menu such as IP settings, NAT, SIP, VLAN,etc.
MANAGEMENT
Defines the Configuration server address, Management transfer protocol, sizes of
logs/traces that should be catalogued in the system.
FIRMWARE
UPDATE
Remote firmware updates (HTTP(s)/TFTP) settings of Base stations and handsets.
LOCATION
GATEWAY
If Location Gateway is connected, this parameter will be added to the menu bar, serving for
administration of Location Gateways
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COUNTRY
Specifying the country/territory where the SME network is located ensures that your phone
connection functions properly.
Note: The base language and country setting are independent of each other.
Time settings:
Here the user can configure the Time server. It should be used as time server in relevant
country for exact time. The time servers must deliver the time to conform to the Network
Time Protocol (NTP). Handsets are synchronised to this time. Base units synchronise to the
master using the Time server.
SECURITY
The users can administrate certificates and create account credentials with which they can
log in or log out of the embedded HTTP web server.
CENTRAL
DIRECTORY
Interface to common directory load of up to 3000 entries using *csv format or configuration
of LDAP directory.
Note: LDAP and central directory cannot operate at the same time.
DUAL CELL
Specify to connect up to two base stations to the network. Make sure the system ID for the
relevant base stations are the same otherwise the dual-cell feature will not work.
LAN SYNC
Allows base stations to connect over LAN PTP Sync, this makes it possible to have greater
distance between the base stations, compared to Air Sync.
REPEATERS
Administration and configuration of repeaters of the system
ALARM
Administration and configuration of the alarm settings on the system. This controls the
settings for alarms that can be sent to the handsets. This feature is only available on certain
types of handsets.
STATISTICS
Overview of system and call statistics for a system.
GENERAL
STATISTICS
Overview of general parameter statistics of the system
DIAGNOSTICS
Overview of Base stations and Extensions diagnostics
CONFIGURATION
This shows detail and complete SME network settings for base station(s),
HTTP/DNS/DHCP/TFTP server, SIP server, etc.
SYSLOG
Overall network related events or logs are displayed here (only live feed is shown).
SIP LOG
SIP related logs can be retrieved from URL link. It is also possible to clear logs from this
feature.
LOGOUT
Logout of the web interface.
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5.2 Home/Status
We describe the parameters found in the Welcome front-end home/status of the SME VoIP Administration Interface.
Screenshot:
PARAMETER
DESCRIPTION
SYSTEM INFORMATION
Status of the base (Single cell as the Dual cell is not activated)
PHONE TYPE
Always IPDECT
SYSTEM TYPE
Customer configuration of the base
RF BAND
RF band setting of the base
The parameter is defined in production and relates to the radio approvals shown
on the label of the base.
CURRENT LOCAL TIME
Local Time of the base
OPERATION TIME
Operation is operation time for the base since last reboot
RFPI-ADDRESS
RFPI address of the base
MAC-ADDRESS
MAC address of the base
IP-ADDRESS
IP address of the base
FIRMWARE VERSION
Firmware version of the base
FIRMWARE URL
Firmware update server address and firmware path on server
REBOOT
Shows the last reboots of the base station and the reason for reboot
BASE STATION STATUS
“Idle”: When no calls on base
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“In use”: When active calls on base
SIP IDENTITY STATUS
Shows list of extensions present at this base station.
Format: “extension”@“this base IP address”(“server name”) followed by status to
the right. Below is listed possible status:
OK: Handset is ok
Error: SIP registration error
REBOOT
Reboot after all connections are stopped on base. Connections are active calls,
directory access, firmware update active
FORCED REBOOT
Reboot immediately.
5.3 Extensions
In this section, we describe the different parameters available whenever the administrator is creating extensions for
handsets. Note, it is not possible to add extensions if no servers are defined. As well the section describes the
administration of extensions and handsets using the extension list and the extension list menu.
The system can handle maximum 1000 extensions matching 1000 handsets which can be divided between servers.
When 1000 handsets are registered it is not possible to add more extensions. With active multiline feature, the system
can handle maximum 1000 extensions. With 4 active lines in multiline maximum 200 handsets can be active in the
system.
Note: Within servers or even with multi servers, extensions must always be unique. This means same extension
number on server 1 cannot be re-used on server 2.
5.3.1 Group call
Call Group is a SIP extension where multiple handsets are associated. All handsets that subscribe to a given extension
(and hence Call Group) can receive incoming calls and initiate outgoing calls on the given extension. It is possible for
any handset to perform any call action which is possible without the Call Group feature. That is, call actions as Hold,
transfer etc. are possible if the PBX supports them.
When an incoming call arrives to a given Call Group, all Call Group subscribed handsets will alert. Thus, if a Call Group
contains 20 handsets, all 20 handsets will alert.
An alerting handset cannot receive another incoming call, and therefore if a handset subscribes for multiple Call
Groups, and a call arrives for a 2nd Call Group while the handset is alerting, the handset will not receive this call. If
DND is enabled for a given handset, it will not receive the incoming call.
For outgoing calls, it can be selected in the handset which line (i.e. Call Group) to use for the call. The maximum
number of lines is 20. For any outgoing actions, the settings for the selected line (SIP extension) will be used.
NOTE: Group call, does not work with paired headset.
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5.3.2 Add extension
1. Click add extension
Screenshot:
2. Fill in the required information
Screenshot:
PARAMETER
DEFAULT VALUE(S)
DESCRIPTION
EXTENSION
Empty
Handset phone number depending on the setup.
Possible value(s): 8-bit string length
Example: 1024, etc.
Note: The Extension must also be configured in SIP server in order for
this feature to function.
AUTHENTICATION
USER NAME
Empty
Username: SIP authentication username
Permitted value(s): 8-bit string length
AUTHENTICATION
PASSWORD
Empty
Password: SIP authentication password.
Permitted value(s): 8-bit string length
DISPLAY NAME
Empty
Human readable name used for the given extension
Permitted value(s): 8-bit string length
XSI USERNAME
Empty
Username: SIP authentication username
Permitted value(s): 8-bit string length
XSI PASSWORD
Empty
Password: SIP authentication password.
Permitted value(s): 8-bit string length
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MAILBOX NAME
Empty
Name of centralized system used to store phone voice messages that
can be retrieved by recipient later. Valid Input(s): 8-bit string Latin
characters for the Name
MAILBOX
NUMBER
Empty
Dialed mail box number by long key press on key 1.
Valid Input(s): 0 – 9, *, #
Note: Mailbox Number parameter is available only when it’s enabled
from SIP server.
SERVER
Server 1 IP
FQDN or IP address of SIP server.
Drop down menu to select between the defined Servers of Service
provider.
CALL WAITING
FEATURE
Enabled
Used to enable/disable Call Waiting feature. When disabled a second
incoming call will be rejected. If enabled a second call will be
presented as call waiting.
BROADWORKS
FEATURE EVENT
PACKAGE
Disable
Enable/Disable Broadworks features
UACSTA
Disabled
Enable/Disable uaCSTA support
FORWARDING
UNCONDITIONAL
NUMBER
Empty
Number to which incoming calls must be re-routed to irrespective of
the current state of the handset. Forwarding Unconditional must be
enabled to function.
Note: Feature must be enabled in the SIP server before it can function
in the network
Note: Feature will be automatically disabled in case the handset or
extension is part of a group
FORWARDING NO
ANSWER
NUMBER
Empty
Number to which incoming calls must be re-routed to when there is no
response from the SIP end node.
Forwarding No Answer Number must be enabled to function.
Note: Feature must be enabled in the SIP server before it can function
in the network
Specify delay from call to forward in seconds.
Note: Feature will be automatically disabled in case the handset or
extension is part of a group
FORWARDING ON
BUSY NUMBER
Empty
Number to which incoming calls must be re-routed to when SIP node is
busy.
Forwarding On Busy Number must be enabled to function.
Note: Feature must be enabled in the SIP server before it can function
in the network
Note: Feature will be automatically disabled in case the handset or
extension is part of a group
REJECT
ANONYMOUS
CALLS
Disabled
Calls from anonymous numbers will automatically be rejected.
Enable to rejects anonymous calls
NOTE: Call forwarding can as well be configured from the handset by the user (for operation refer to the handset
guide).
When an extension is added (or edited) it can be selected (right side check box) which handsets shall subscribe to the
given extension, and hence be a part of this call group, see above figure. It is also possible to choose to add a new
handset entry at this point, and if this is done, DECT registration for the new entry can be enabled afterwards on the
handsets subpage.
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5.3.2.1 Extension list
The added extensions will be shown in the extension lists.
The list can be sorted by any of the top headlines (Extensions / Handset), by mouse click on the headline link.
Screenshot
PARAMETER
DESCRIPTION
IDX
Index of handsets ; Select / deselect for delete, register and deregister handsets
EXTENSION
Given extension is displayed.
DISPLAY NAME
Given display name is displayed. If no name given this field will be empty
SERVER
Server IP or URL
SERVER ALIAS
Given server alias is displayed. If no alias given this field will be empty.
STATE
SIP registration state – if empty the handset is not SIP registered.
IPEI
Handset IPEI. IPEI is a unique DECT identification number.
Group call: One extension can be associated to up to 20 IPEI’s. The IPEI’s will be listed in this
cell.
5.3.2.2 Handset list
The added handsets will be shown in the handset lists.
The list can be sorted by any of the top headlines (Extensions / Handset), by mouse click on the headline link.
Screenshot
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PARAMETER
DESCRIPTION
IDX
Index of handsets ; Select / deselect for delete, register and deregister handsets
IPEI
Handset IPEI. IPEI is unique DECT identification number.
HANDSET STATE
The state of the given handset:
Present: The handset is DECT located at the base
Detached: The handset is detached from the system (e.g. powered off)
Removed: The handset has been out of sight for a specified amount of time (~one hour).
HANDSET TYPE
FW INFO
Handset type and firmware version of handset
FWU PROGRESS
Possible FWU progress states:
Off: Means sw version is specified to 0 = fwu is off
Initializing: Means FWU is starting and progress is 0%.
X% : FWU ongoing
Verifying X%: FWU writing is done and now verifying before swap
”Waiting for charger” (HS)): All FWU is complete and is now waiting for handset restart.
Complete HS: FWU complete
Error: Not able to fwu e.g. file not found, file not valid etc
EXTENSION
Given extension is displayed.
Group call: The cell will show all the extensions associated with this handset and IPEI.
5.3.2.3 Handset and extension list top/sub-menus
The handset extension list menu is used to control paring or deletion of handset to the system (DECT registration/deregistrations) and to control SIP registration/de-registrations to the system.
Above and below the list are found commands for making operations on handsets/and extensions. The top menu is
general operations, and the sub menu is always operating on selected handsets/extensions.
Screenshot
In the below table, each command is described.
ACTIONS
DESCRIPTION
ADD EXTENSION / ADD
HANDSET
Access to the “Add extension” or “Add Handset” sub menu
STOP REGISTRATION
Manually stop DECT registration mode of the system. This prevents any
handset from registering to the system
DELETE HANDSET(S)
Deregister selected handset(s), but do not delete the extension(s).
REGISTER HANDSET(S)
Enable registration mode for the system making it possible to register at a
specific extension (selected by checkbox)
DEREGISTER HANDSET(S)
Deregister the selected handset(s) and delete the extension(s).
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START SIP
REGISTRATION(S)
Manually start SIP registration for selected handset(s).
DELETE SIP EXTENSION(S)
Deregister the selected handset(s) and delete the extension(s).
NOTE: By powering off the handset, the handset will SIP deregister from the PBX.
5.3.3 Edit Extension
To edit an extension simply click the extension number that you want to edit.
Screenshot:
Editing the extension will open the same configuration possibilities as “Add extension”. Refer to the previous chapter
(5.3.2) for more details.
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5.3.4 Edit Handset
Use the mouse to click the handset IPEI link to open the handset editor window.
Screenshot
PARAMETER
DEFAULT VALUE(S)
DESCRIPTION
IPEI
Handset IPEI
Shows the handset IPEI. For an already registered handset changing
the IPEI will deregister the handset at next handset location update.
AC
Handset AC code
Shows the handset AC code. AC code is used at handset registration.
Changing the AC code for an already registered handset will have no
effect.
ALARM LINE
No Alarm Line
Selected
The line of multiline to be used for alarm call feature
ALARM NUMBER
Empty
Number to be dialed in case of handset alarm key is pressed (Long
keypress > 3 seconds on navigation center key)
RECEIVE MODE
Disabled
NOTE: This feature is only shown if Handset has BTLE. (RTX8630 and
RTX8430 is not supported)
Enter Proximity:
Leave Proximity:
Enter or Leave Proximity:
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TRANSMIT
INTERVAL
Disabled
NOTE: This feature is only shown if Handset has BTLE. (RTX8630 and
RTX8430 is not supported)
Short:
Step1:
Step2:
Step3:
Step4:
Step5:
Long:
ALARM PROFILES
Not configured
Check the wanted alarm profiles for the particular handset.
IMPORT LOCAL
PHONEBOOK
Import phonebook from csv file to this specific extension
EXPORT LOCAL
PHONEBOOK
Exports this extensions phonebook as csv file
NB: Home is not exported as this is considered private data.
5.3.4.1 Import local phonebook
The import local phonebook feature is using a browse file approach. After file selection press the load
button to load the file. The system supports only the original *.csv format. Please note that some excel csv
formats are not the original csv format.
Screenshot
NOTE: The local phonebook can have 100 entries for RTX863x and RTX8830 and 50 entries for RTX8430.
5.3.4.2 Export local phonebook
The Export local phonebook feature makes it possible to retrieve all contracts from a specific phone to a .CSV file.
Screenshot
Press the export button and save the .CSV file on you PC or Server.
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