RTX SME Installation & Configuration Manual
SME VoIP System Guide, Version 1.9
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SME VoIP System Guide
Installation & Configuration
Network Deployment
Operation & Management
Technical Reference Document
Version 1.9
© July-2013 RTX A/S, Denmark
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Trademarks
RTX and the combinations of its logo thereof are trademarks of RTX A/S, Denmark.
Other product names used in this publication are for identification purposes and maybe the trademarks of their respective
companies.
Disclaimer
The contents of this document are provided in connection with RTX products. RTX makes no representations with respect to
completeness or accuracy of the contents of this publication and reserves the right to make changes to product descriptions, usage,
etc., at any time without notice. No license, whether express, implied, to any intellectual property rights are granted by this
publication
Confidentiality
This document should be regarded as confidential, unauthorized copying is not allowed
© July-2013 RTX A/S, Denmark, All rights reserved
http://www.rtx.dk
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Contents
SME VoIP System Guide .................................................................................................................................... 1
Contents ............................................................................................................................................................ 3
1 About This Document ................................................................................................................................ 6
1.1 Audience .................................................................................................................................................. 6
1.2 When Should I Read This Guide .............................................................................................................. 6
1.3 Important Assumptions ........................................................................................................................... 6
1.4 What’s Inside This Guide ......................................................................................................................... 6
1.5 What’s Not in This guide.......................................................................................................................... 7
1.6 Abbreviations ........................................................................................................................................... 7
1.7 References/Related Documentation ....................................................................................................... 8
1.8 Document History .................................................................................................................................... 8
1.9 Documentation Feedback ....................................................................................................................... 8
2 Introduction – System Overview ............................................................................................................... 9
2.1 Hardware Setup ....................................................................................................................................... 9
2.2 Components of SME VoIP System ......................................................................................................... 10
2.3 Wireless Bands ...................................................................................................................................... 10
2.4 System Capacity (in Summary) .............................................................................................................. 11
2.5 Advantages of SME VoIP System ........................................................................................................... 11
3 Installation of Base Stations/Repeater .................................................................................................... 12
3.1 Package – Contents/Damage Inspection ............................................................................................... 12
3.2 RTX Base station Mechanics .................................................................................................................. 13
3.3 RTX Base Unit – Reset feature ............................................................................................................... 13
3.4 Installing the Base Station ..................................................................................................................... 14
3.5 Find IP of Base Station ........................................................................................................................... 15
3.6 Login to Base SME Configuration Interface ........................................................................................... 16
4 Making Handset Ready ............................................................................................................................ 17
4.1 Package – Contents/Damage Inspection ............................................................................................... 17
4.2 Before Using the Phone ......................................................................................................................... 18
4.3 Using the Handset ................................................................................................................................. 19
5 SME VoIP Administration Interface ......................................................................................................... 20
5.1 Web navigation ...................................................................................................................................... 20
5.2 Home/Status .......................................................................................................................................... 22
5.3 Extensions .............................................................................................................................................. 23
5.4 Servers ................................................................................................................................................... 33
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5.5 Network ................................................................................................................................................. 36
5.6 Management Settings Definitions ......................................................................................................... 40
5.7 Firmware Update Definitions ................................................................................................................ 42
5.8 Time Server ............................................................................................................................................ 44
5.9 Country .................................................................................................................................................. 46
5.10 Security ................................................................................................................................................ 47
5.11 Central Directory and LDAP ................................................................................................................. 49
5.12 Multi-cell Parameter Definitions ......................................................................................................... 51
5.13 Repeaters ............................................................................................................................................. 57
5.14 Statistics ............................................................................................................................................... 60
5.15 Settings – Configuration File Setup ..................................................................................................... 64
5.16 Sys log .................................................................................................................................................. 64
5.17 SIP Logs ................................................................................................................................................ 65
6 Multi-cell Setup & Management ............................................................................................................. 66
6.1 Adding Base stations ............................................................................................................................. 66
6.2 Synchronizing the Base stations ............................................................................................................ 70
6.3 Summary of Procedure – Creating a Chain............................................................................................ 72
6.4 Practical Configuration of Multi-cell System ......................................................................................... 73
7 Registration Management - Handset ...................................................................................................... 78
7.1 Register handset to base (non multiline) .............................................................................................. 78
7.2 Register handset to base (multiline) ..................................................................................................... 80
7.3 Register handset to base and specific extension (multiline) ................................................................. 83
8 Firmware Upgrade Procedure ................................................................................................................. 85
8.1 Network Dimensioning .......................................................................................................................... 85
8.2 TFTP Configuration ................................................................................................................................ 85
8.3 Create Firmware Directories ................................................................................................................. 86
8.4 Firmware Update Settings ..................................................................................................................... 88
8.5 Base Station(s) Firmware Upgrade ........................................................................................................ 88
8.6 Handset(s) and Repeater Firmware Upgrade ........................................................................................ 90
9 Functionality Overview ............................................................................................................................ 92
9.1 System Feature List................................................................................................................................ 92
9.2 Detail Feature List .................................................................................................................................. 93
Appendix .......................................................................................................................................................... 96
10 Appendix A: Basic Network Server(s) Configuration ........................................................................... 96
10.1 Server setup ......................................................................................................................................... 96
10.2 Requirements ...................................................................................................................................... 96
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10.3 DNS Server Installation/Setup ............................................................................................................. 96
10.4 DHCP Server Setup .............................................................................................................................. 96
10.5 TFTP Server Setup ................................................................................................................................ 98
10.6 SIP Server Setup ................................................................................................................................... 99
11 Appendix B: Using Base with VLAN Network .................................................................................... 102
11.1 Introduction ....................................................................................................................................... 102
11.2 Backbone/ VLAN Aware Switches ..................................................................................................... 103
11.3 How VLAN Switch Work: VLAN Tagging ............................................................................................ 104
11.4 Implementation Cases ....................................................................................................................... 104
11.5 Base station Setup ............................................................................................................................. 105
11.6 Configure Time Server ....................................................................................................................... 105
11.7 VLAN Setup: Base station .................................................................................................................. 106
12 Appendix C: SME VoIP Network Planning/Optimization ................................................................... 107
12.1 Network Requirements ..................................................................................................................... 107
12.2 Deployment Considerations .............................................................................................................. 107
12.3 Site Planning ...................................................................................................................................... 107
12.4 Cell Coverage / Capacity Planning ..................................................................................................... 108
12.5 Network Dimensioning ...................................................................................................................... 109
12.6 Environmental Considerations .......................................................................................................... 110
12.7 Recommended Base station/Repeater Placement ........................................................................... 110
12.8 Network Assessment/Optimisation .................................................................................................. 111
13 Appendix D: Local Central directory file handling ............................................................................. 113
13.1 Central Directory Contact List Structure ........................................................................................... 113
13.2 Central Directory Contact List Filename Format ............................................................................... 113
13.3 Import Contact List to Central Directory ........................................................................................... 114
13.4 Central directory using server ........................................................................................................... 115
13.5 Verification of Contact List Import to Central Directory ................................................................... 115
14 Appendix E: Network Operations ...................................................................................................... 116
14.1 Introduction ....................................................................................................................................... 116
14.2 System Start Up ................................................................................................................................. 116
14.3 Terminal Attachment......................................................................................................................... 116
14.4 Outgoing Calls .................................................................................................................................... 116
14.5 Incoming Calls .................................................................................................................................... 116
14.6 Handover ........................................................................................................................................... 117
14.7 Roaming ............................................................................................................................................. 118
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1 About This Document
This document describes the configuration, customization, management, operation, maintenance and
trouble shooting of the SME VoIP System (RTX860 base, RTX8630 handset, RTX8430 handset and RTX4024
Repeater) in RTX generic mode. For customer specific modes refer to specific customer agreements, which
describe the software operational deviations from this document. For handset detailed user guide refer to
[1].
1.1 Audience
Who should read this guide? First, this guide is intended for networking professionals responsible for
designing and implementing RTX based enterprise networks.
Second, network administrators and IT support personnel that need to install, configure, maintain and
monitor elements in a “live” SME VoIP network will find this document helpful. Furthermore, anyone who
wishes to gain knowledge on fundamental features in the Beatus system can also benefit from this
material.
1.2 When Should I Read This Guide
Read this guide before you install the core network devices of VoIP SME System and when you are ready to
setup or configure SIP server, NAT aware router, advanced VLAN settings, base stations, and multi cell
setup.
This manual will enable you to set up components in your network to communicate with each other and
also deploy a fully functionally VoIP SME System.
1.3 Important Assumptions
This document was written with the following assumptions in mind:
1) You have understanding of network deployment in general
2) You have working knowledge of basic TCP/IP/SIP protocols, Network Address Translation, etc...
3) A proper site survey has been performed, and the administrator have access to these plans
1.4 What’s Inside This Guide
We summarize the contents of this document in the table below:
Where Is It?
Content
Purpose
Chapter 2
Introduction to the SME VoIP
Network
To gain knowledge about the different elements in a
typical SME VoIP Network
Chapter 3
Installation of Base
station/Repeater
Considerations to remember before unwrapping and
installing base units and repeaters
Chapter 4
Making Handsets Ready
To determine precautions to take in preparing
handsets for use in the system
Chapter 5
SME VoIP Administration
Interface
To learn about the Configuration Interface and define
full meaning of various parameters needed to be setup
in the system.
Chapter 6
Multi-Cell Setup &
Management
Learn how to add servers and setup multiple bases
into a multi-cell network
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Chapter 7
Registration Management Handsets
Learn how to register handset and extensions to base
stations
Chapter 8
Firmware
Upgrade/Downgrade
Management
Provides the procedure of how to upgrade firmware to
base stations and/or handsets and/or repeaters
Chapter 9
System Functionality
Overview
To gain detail knowledge about the system features.
10 Appendix A
Basic Network Servers
Configuration
To learn about operating the handset and base
stations including detail description of handset MMI.
11 Appendix B
VLAN Setup Management
Examines how to setup VLAN in the SME network
12 Appendix C
SME VoIP Network
Planning/Optimization
To learn radio network planning techniques including
dimensioning, detailed capacity, coverage planning
and network optimisation
13 Appendix D
Local central directory file
handling
Detailed description of central directory file format
and upload.
14 Appendix E
Network Operations
To study the operation of network elements during
system start up, location registration, etc.
1.5 What’s Not in This guide
This guide provides overview material on network deployment, how-to procedures, and configuration
examples that will enable you to begin configuring your VoIP SME System.
It is not intended as a comprehensive reference to all detail and specific steps on how to configure other
vendor specific components/devices needed to make the SME VoIP System functional. For such a
reference to vendor specific devices, please contact the respective vendor documentation.
1.6 Abbreviations
For the purpose of this document, the following abbreviations hold:
DHCP: Dynamic Host Configuration Protocol
DNS: Domain Name Server
HTTP(S): Hyper Text Transfer Protocol (Secure)
(T)FTP: (Trivial) File Transfer Protocol
IOS: Internetworking Operating System
PCMA: A-law Pulse Code Modulation
PCMU: mu-law Pulse Code Modulation
PoE: Power over Ethernet
RTP: Real-time Transport Protocol
RPORT: Response Port (Refer to RFC3581 for details)
SIP: Session Initiation Protocol
SME: Small and Medium scale Enterprise
VLAN: Virtual Local Access Network
TOS: Type of Service (policy based routing)
URL: Uniform Resource Locator
UA: User Agent
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1.7 References/Related Documentation
[1]: Handset operation Manual v0.5
[2]: How to Deploy SME VOIP System v1.1
[3]: Provisioning of SME VoIP System (4)
1.8 Document History
Revision
Author
Issue Date
Comments
2.0
KMR
1-Oct-2013
Document updated to match V306 software feature
level in generic mode
Home status: Base status added
Extension page: Sort function added, Registration
control added
Network: VLAN sync added
Management: language moved to country
Time: Added save button
Country: Added language selection
Security: Password double confirm added
Central dir/LDAP: Reload option added
Multicell: In status added Sync data IP
Repeaters: Added stop registration
Statistics: Added repeater statistics
1.9
KMR
17-July-2013
Document updated to match V303 software feature
level (security, multiline, time settings).
Primary Data Sync IP: Added note about data sync
source.
1.8
KMR
18-Feb-2013
Restructured and updated to software V273 operation
1.9 Documentation Feedback
We always strive to produce the best and we also value your comments and suggestions about our
documentation. If you have any comments about this guide, please enter them through the Feedback link
on the RTX website. We will use your feedback to improve the documentation.
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2 Introduction – System Overview
In a typical telephony system, the network setup is the interconnection between Base-stations, “fat”
routers, repeaters, portable parts, etc. The back-bone of the network depends on the deployment scenario
but a ring or hub topology is used. The network has centralized monitoring, and maintenance system.
The system is easy to scale up and supports from 1 to 40 bases in the same network. Further it is able to
support up to 200 registered handsets (RTX8630 and RTX8430). The Small and Medium Scale Enterprise
(SME) VoIP system setup is illustrated below. Based on PoE interface each base station is easy to install
without additional wires other than the LAN cable. The system supports the IP DECT CAT-IQ repeater
RTX4024 with support up to 5 channels simultaneous call sessions.
The following figure gives a graphical overview of the architecture of the SME VoIP System:
2.1 Hardware Setup
SME network hardware setup can deployed as follows:
Base-station(s) are connected via Layer 3 and/or VLAN Aware Router depending on the deployment
requirements. The Layer 3 router implements the switching function.
The base-stations are mounted on walls or lamp poles so that each base-station is separated from each
other by up to 50m indoor1 (300m outdoor). Radio coverage can extended using repeaters that are
installed with same distance to base-station(s).
The base-station antenna mechanism is based on space diversity feature which improves coverage. The
base-stations uses complete DECT MAC protocol layer and IP media stream audio encoding feature to
provide up to 10 simultaneous calls.
1
Measured with European DECT radio and depends on local building layout and material
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2.2 Components of SME VoIP System
RTX SME VoIP system is made up of (but not limited to) the following components:
• At least one RTX Base Station is connected over an IP network and using DECT as air-core interface.
• RTX IP DECT wireless Handset.
• RTX SME VoIP Configuration Interface; is a management interface for SME VoIP Wireless Solution. It
runs on all IP DECT Base stations. Each Base station has its own unique settings.
2.2.1 RTX Base Stations
The Base Station converts IP protocol to DECT protocol and transmits the traffic to and from the end-nodes
(i.e. wireless handsets) over a channel. It has 12 available channels.
In a multi-cell setup, each base station has:
• 8 channels have associated DSP resources for media streams.
• The remaining 4 channels are reserved for control signalling between IP Base Stations and the SIP/DECT
end nodes (or phones).
Base Stations are grouped into clusters. Within each Cluster, Base Stations are synchronized to enable a
seamless handover when a user moves from one base station coverage to another. For synchronization
purposes, it is not necessary for Base Stations to communicate directly with each other in the system. E.g. a
Base Station may only need to communicate with the next in the chain. It is advisable for a Base Station to
identify more than one Base Station to guarantee synchronization in the situation that one of the Base
Stations fails.
The 4 control signalling channels are used to carry bearer signals that enable a handset to initiate a
handover process.
2.2.2 SME VoIP Administration Server/Software
This server is referred to as SME VoIP Configuration Interface.
The SME VoIP Configuration Interface is a web based administration page used for configuration and
programming of the base station and relevant network end-nodes. E.g. handsets can be registered or deregistered from the system using this interface.
The configuration interface can be used as a setup tool for software or firmware download to base stations,
repeaters and handsets. Further, it is used to check relevant system logs that can be useful to
administrator. These logs can be used to troubleshoot the system when the system faces unforeseen
operational issues.
2.2.3 RTX Wireless Handset
The handset is a lightweight, ergonomically and portable unit compatible with Wideband Audio (G.722),
DECT, GAP standard, CAT-iq audio compliant.
The handset includes Colour display with graphical user interface. It can also provide the subscriber with
most of the features available for a wired phone, in addition to its roaming and handover capabilities. Refer
to the relevant handset manuals for full details handset features.
2.3 Wireless Bands
The bands supported in the SME VoIP are summarized as follows:
Frequency bands: 1880 – 1930 MHz (DECT)
1880 – 1900 MHz (10 carriers) Europe/ETSI
1910 – 1930 MHz (10 carriers) LATAM
1920 – 1930 MHz (5 carriers) US
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2.4 System Capacity (in Summary)
SME network capacity of relevant components can be summarised as follows:
Description
Capacity
Min ## of Bases Single Cell Setup
1
Max ## of Bases in Multi-cell Setup
40
Single/Multi Cell Setup: Max ## of Repeaters
3 per Base station
Multi-cell Setup: Total Max ## of Repeaters
100
Max ## of Users (SIP registrations) per Base
30
Max ## of Users per SME VoIP System
limited to 200
Multi-cell Setup: Max ## of Synchronisation levels
12
Single Cell Setup: Max ## Simultaneous Calls
10 per Base station
Multi-cell Setup: Max ## of Calls
8 per Base station
Total Max ## Simultaneous Calls (Multi-cell Setup)
Limited to 200
Repeater: Max ## of Calls (Narrow band)
5
Repeater: Max ## of Calls (G722)
2
Quick Definitions
Single Cell Setup: SME telephony network composed of one base station
Multi-cell Setup: Telephony network that consists of more than one base station
Synchronisation Level: Is the air core interface between two base stations.
2.5 Advantages of SME VoIP System
They include (but not limited to):
1. Simplicity. Integrating functionalities leads to reduced maintenance and troubleshooting, and
significant cost reductions.
2. Flexibility. Single network architecture can be employed and managed. Furthermore, the architecture is
amenable to different deployment scenarios, including Isolated buildings for in-building coverage, location
with co-located partners, and large to medium scale enterprises deployment for wide coverage.
3. Scalability. SME network architecture can easily be scaled to the required size depending on customer
requirement.
4. Performance. The integration of different network functionalities leads to the collapse of the protocol
stack in a single network element and thereby eliminates transmission delays between network elements
and reduces the call setup time and packet fragmentation and aggregation delays.
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3 Installation of Base Stations/Repeater
After planning the network, next is to determine the proper places or location the relevant base stations
will be installed. Therefore, we briefly describe the how to install the base station in this chapter.
3.1 Package – Contents/Damage Inspection
Before Package Is Opened:
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is a
proof of mishandling prior to opening, you must report it to the relevant support centre of the regional
representative or operator.
Contents of Package:
Make sure all relevant components are available in the package before proceeding to the next step.
Every shipped base unit package/box contains the following items:
2 x mounting screws and 2 x Anchors
1 x Metal plate(s)
1 x Plastic stand
1 x Cat. 5 cable (Ethernet cable)
Base unit
Damage Inspection:
The following are the recommended procedure for you to use for inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival – DOA” report or RMA to the operator. Do not move the shipping
carton until it has been examined by the operator. If possible send pictures of the damage. The
operator/regional representative will initiate the necessary procedure to process this RMA. They
will guide the network administrator on how to return the damaged package if necessary.
3. If no damage is found then unwrap all the components and dispose of empty package/carton(s) in
accordance with country specific environmental regulations.
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3.2 RTX Base station Mechanics
The base station front end shows an LED indicator that signals different functional states of the base unit
and occasionally of the overall network. The indicator is off when the base unit is not powered.
The table below summarises the various LED states:
LED State
State
Unlit
No power in unit
Unlit/Solid red
Error condition
Blinking green
Initialisation
Solid red
Factory reset warning or long press in BS reset button
Blinking red
Factory setting in progress
Solid green
Ethernet connection available (Normal operation)
Blinking red
Ethernet connect not available OR handset de/registration failed
Solid red
Critical error (can only be identified by RTX Engineers). Symptoms
include no system/SIP debug logs are logged, etc.
Orange
Press reset button of base station.
3.3 RTX Base Unit – Reset feature
It is possible to restart or reset the base station unit by pressing a knob at the rear side of the unit.
Alternatively, it can be reset from the SME Configuration Interface. We do not recommend this; but
unplugging and plugging the Ethernet cable back to the PoE port of the base station also resets the base
unit.
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3.4 Installing the Base Station
First determine the best location that will provide an optimal coverage taking account the construction of
the building, architecture and choice of building materials.
Next, mount the Base Station on a wall to cover range between 50 – 300 meters (i.e. 164 to 984 feet),
depending whether it’s an indoor or outdoor installation. Please refer to chapter 10 for important
information regarding network requirements, deployment considerations, site planning, cell
coverage/capacity planning, environmental considerations and recommended Base station placement.
3.4.1 Mounting the Base Stations/Repeaters:
We recommend the base station be mounted an angle other than vertical on both concrete/wood/plaster
pillars and walls for optimal radio coverage. Avoid mounting the base units upside down as it significantly
reduces radio coverage.
Mount the base unit as high as possible to clear all nearby objects (e.g. office cubicles and cabinets, etc.).
Occasionally extend coverage to remote offices/halls with lower telephony users by installing Repeaters.
Make sure that when you fix the base stations with screws, the screws do not touch the PCB on the unit.
Secondly, avoid all contacts with any high voltage lines.
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3.5 Find IP of Base Station
To find IP of the installed base station two methods can be used; Using handset Find IP feature or browser
IPDECT feature.
3.5.1 Using handset Find IP feature
On the handset press “Menu” key followed by the keys: *47* to get the handset into find bases
menu. The handset will now scan for 8660 bases. Depending on the amount of powered on bases
with active radios and the distance to the base it can take up to minutes to find a base.
- Use the cursor down/up to select the base MAC address for the base
- The base IP address will be shown in the display
The feature is also used for deployment. For further details refer to reference [2].
3.5.2 Using browser IPDECT
Open any standard browser and enter the address:
http://ipdect<MAC-Address-Base-Station>
for e.g. http://ipdect00087B00AA10. This will retrieve the HTTP Web Server page from the base station
with hardware address 00087B00AA10.
This feature requires an available DNS server.
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3.6 Login to Base SME Configuration Interface
STEP 1 Connect the Base station to a private network via standard Ethernet cable (CAT-5).
STEP 2 Use the IP find menu in the handset (Menu * 4 7 *) to determine the IP-address of the base
station by matching the MAC address on the back of the base station with the MAC address list in
the handset.
STEP 3 On the Login page, enter your authenticating credentials (i.e. username and password). By
default the username and password is admin. Click OK button.
STEP 4 Once you have authenticated, the browser will display front end of the SME Configuration
Interface. The front end will show relevant information of the base station.
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4 Making Handset Ready
In this chapter we briefly describe how to prepare the handset for use, install, insert and charge new
batteries. Please refer to an accompanying Handset User Guide for more information of the features
available in the Handset.
4.1 Package – Contents/Damage Inspection
Before Package Is Opened:
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is a
proof of mishandling prior to opening, you must report it to the relevant support centre of the regional
representative or operator.
Contents of Package:
Make sure all relevant components are available in the package before proceeding to the next step.
Every shipped base unit package/box contains the following items:
2 x mounting screws and 2 x Anchors
1 x Handset hook
1 x A/C Adaptor
1 x Battery
1 x charger
1 x Handset Unit, 1 x Battery cover
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Damage Inspection:
The following are the recommended procedure for you to use for inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival – DOA” report or RMA to the operator. Do not move the shipping
carton until it has been examined by the operator. The operator/regional representative will
initiate the necessary procedure to process this RMA. They will guide the network administrator on
how to return the damaged package if necessary.
3. If no damage is found then unwrap all the components and dispose of empty package/carton(s) in
accordance with country specific environmental regulations.
4.2 Before Using the Phone
Here are the pre-cautions users should read before using the Handset:
Installing the Battery
1. Never dispose battery in fires, otherwise it will explode.
2. Never replace the batteries in potentially explosive environments, e.g. close to inflammable liquids/
gases.
3. ONLY use approved batteries and chargers from the vendor or operator.
4. Do not disassemble, customise or short circuit the battery
Using the Charger
Each handset is charged through the use of a handset charger. The charger is a compact desktop unit
designed to charge and automatically maintain the correct battery charge levels and voltage.
The charger Handset is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA.
When charging the battery for the first time, it is necessary to leave the handset in the charger for at least
10 hours before the battery is fully charged and the handset ready for use.
Handset in the Charger
For correct charging, ensure that the room temperature is between 0°C and 25°C/32°F and 77°F. Do not
place the handset in direct sunlight. The battery has a built-in heat sensor which will stop charging if the
battery temperature is too high.
If the handset is turned off when placed in charger, only the LED indicates the charging. When handset is
turned off, the LED flashes at a low frequency while charging and lights constantly when the charging is
finished. There will be response for incoming calls.
If the handset is turned on when charging, the display shows the charging status.
Open Back Cover
2. Press down the back cover and slide it towards the bottom of the handset.
3. Remove Back Cover from Handset
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Handset Serial Number
The serial number (IPEI/IPUI number) of each handset is found either on a label, which is placed behind the
battery, or on the packaging label. First, lift off handset back cover and lift the battery and read the serial
number.
The serial number is needed to enable service to the handset. It must be programmed into the system
database via the SME VoIP Configuration interface.
Replace Battery
Remove Back Cover from Handset. Remove the old battery and replace with a new one.
4.3 Using the Handset
Please refer handset manual for detailed description of how to use the handset features [1].
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5 SME VoIP Administration Interface
The SME VoIP Administration Interface is also known as SME VoIP Configuration. It is the main interface
through which the system is managed and debugged.
The SME VoIP Configuration Interface is an in-built HTTP (s) Web Server service residing in each base
station. This interface is user friendly interface and easy to handle even to a first time user.
Note: Enabling secure web will decrease web server speed perceived by the user. The MS internet explorer
cash more data and as such this browser is recommended in secure web mode.
This chapter seeks to define various variables/parameters available for configuration in the network.
5.1 Web navigation
We describe the left menu in the front end of the SME VoIP Administration Interface.
Feature
Description
Home/Status
This is the front end of the Base station’s HTTP web interface. This page shows the
summary of current operating condition and settings of the Base station and
Handset(s).
Extensions
Administration of extensions and handsets in the system
Servers
On this page the user can define which SIP/NAT server the network should connect
to.
Network
Typically the user configures the Network settings from here.
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NAT provisioning: allows configuration of features for resolving of the NAT –
Network Address Translation. These features enable interoperability with most
types of routers.
DHCP: allows changes in protocol for getting a dynamic IP address.
Virtual LAN: specifies the Virtual LAN ID and the User priority.
IP Mode: specifies using dynamic (DHCP) or static IP address for your SME network.
IP address: if using DHCP leave it empty. Only write in, when you use static IP
address.
Subnet mask: if using DHCP, leave it empty. Only write in, when you use static IP
address.
DNS server: specify if using DHCP, leave it empty. Only write in the DNS server
address of your Internet service provider, when you use static IP address. (DNS =
Dynamic Name Server)
Default gateway: if using DHCP, leave it empty. Write in the IP address of your
router, when you use static IP address.
Management
Defines the Configuration server address, Management transfer protocol, sizes of
logs/traces that should be catalogued in the system.
Firmware
Update
Remote firmware updates (HTTP(s)/TFTP) settings of Base stations and handsets.
Time
Here the user can configure the Time server. It should be used as time server in
relevant country for exact time. The time servers have to deliver the time to
conform to the Network Time Protocol (NTP). Handsets are synchronised to this
time. Base units synchronise to the master using the Time server.
Country
Specifying the country/territory where the SME network is located ensures that
your phone connection functions properly.
Note: The base language and country setting are independent of each other.
Security
The users can administrate certificates and create account credentials with which
they can log in or log out of the embedded HTTP web server.
Central
Directory
Interface to common directory load of up to 3000 entries using *csv format or
configuration of LDAP directory.
Note: LDAP and central directory cannot operate at the same time.
Multi cell
Specify to connect base station or chain of base stations to the network. Make sure
the system ID for the relevant base stations are the same otherwise the multi-cell
feature will not work.
Repeaters
Administration and configuration of repeaters of the system
Statistics
Overview of system and call statistics for a system.
Configuration
This shows detail and complete SME network settings for base station(s),
HTTP/DNS/DHCP/TFTP server, SIP server, etc.
Syslog
Overall network related events or logs are displayed here (only live feed is shown).
SIP Log
SIP related logs can be retrieved from url link. It is also possible to clear logs from
this feature.
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5.2 Home/Status
We describe the parameters found in the Welcome front end home/status of the SME VoIP Administration
Interface.
Screenshot
Parameter
Description
System information
This base current multi-cell state
Phone Type
Always IPDECT
System Type
This base customer configuration
RF Band
This base RF band setting
Current local time
This base local time
RFPI-Address
This base RFPI address
MAC-Address
This base MAC address
IP-Address
This base IP address
Firmware version
This base firmware version
Firmware URL
Firmware update server address and firmware path on server
Base Station Status
“Idle” : When no calls on base
“In use” : When active calls on base
SIP identity status
List of extensions present at this base station.
Format: “extension”@“this base IP address” followed by status to the
right. Below is listed possible status:
OK: Handset is ok
SIP Error: SIP registration error
Reboot
Reboot after all connections is stopped on base. Connections are active
call, directory access, firmware update active
Forced Reboot
Reboot immediately.
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5.3 Extensions
In this section, we describe the different parameters available whenever the administrator is creating
extensions for handsets. Note, it is not possible to add extensions if no servers are defined. As well the
section describes the administration of extensions and handsets using the extension list and the extension
list menu.
Software supports customer configurations with and without the multiline feature. Section 5.3.1 describes
“add extensions” without multiline and 5.3.2 with “multiline”.
The system can handle maximum 200 extensions matching 200 handsets which can be divided between
servers. When 200 handsets are registered it is not possible to add more extensions. With active multiline
feature the system can handle maximum 200 extensions. With 4 active lines maximum 50 handsets can be
active in the system.
5.3.1 Add extension (no multiline)
Screenshot
Parameter
Default Value(s)
Description
Extension
Empty
Handset phone number or SIP username depending on the setup.
Possible value(s): 8-bit string length
Example: 1024, etc.
Note: The Extension must also be configured in SIP server in order
for this feature to function.
Authentication
User Name
Empty
Username: SIP authentication username
Permitted value(s): 8-bit string length
Authentication
Password
Empty
Password: SIP authentication password.
Permitted value(s): 8-bit string length
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Display Name
Empty
Human readable name used for the given extension
Permitted value(s): 8-bit string length
Mailbox Name
Empty
Name of centralised system used to store phone voice messages
that can be retrieved by recipient at a later time.
Valid Input(s): 8-bit string Latin characters for the Name
Mailbox
Number
Empty
Dialled mail box number by long key press on key 1.
Valid Input(s): 0 – 9, *, #
Note: Mailbox Number parameter is available only when it’s
enabled from SIP server.
Server
Server 1 IP
FQDN or IP address of SIP server.
Drop down menu to select between the defined Servers of SME
VoIP Service provider.
Call waiting
feature:
Enabled
Used to enable/disable Call Waiting feature. When disabled a
second incoming call will be rejected. If enabled a second call will
be presented as call waiting.
Broadsoft
Feature Event
Package
Disabled
If enabled the given SIP extension subscribes for the Broadsoft
Application Server Feature Event Package, and it becomes ready
for reception of SIP NOTIFY with status on the following Broadsoft
Server Services:
-Do Not Disturb
-Call Forwarding (Always, Busy, No answer)
The received status will be displayed in the handset idle display.
Reference section 5.3.3
Forwarding
Unconditional
Number
Empty
Number to which incoming calls must be re-routed to irrespective
of the current state of the handset.
Forwarding Unconditional must be enabled to function.
Note: Feature must be enabled in the SIP server before it can
function in the network
Disabled
Forwarding No
Answer Number
Empty
Number to which incoming calls must be re-routed to when there
is no response from the SIP end node.
Forwarding No Answer Number must be enabled to function.
Note: Feature must be enabled in the SIP server before it can
function in the network
Specify delay from call to forward in seconds.
Disabled
90
Forwarding On
Busy Number
Empty
Number to which incoming calls must be re-routed to when SIP
node is busy.
Forwarding On Busy Number must be enabled to function.
Note: Feature must be enabled in the SIP server before it can
function in the network
Disabled
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5.3.1.1 Extensions list (no multiline)
The added extensions will be shown in the extension lists.
The list can be sorted by any of the top headlines, by mouse click on the headline link.
Screenshot
Parameter
Description
Idx
Select / deselect for delete, register and deregister handsets
Extension
Given extension is displayed
Server
Server IP or URL
Display Name
Given display name is displayed. If no name given this field will be empty
IPEI
Handset IPEI. IPEI is unique DECT identification number.
State
SIP registration state – if empty the handset is not SIP registered.
FW info
Firmware version of handset
FWU Progress
Possible FWU progress states:
Off: Means sw version is specified to 0 = fwu is off
Initializing: Means FWU is starting and progress is 0%.
X% : FWU ongoing
Verifying X%: FWU writing is done and now verifying before swap
”Waiting for charger” (HS) / ”Conn. term. wait” (Repeater): All FWU is complete and
is now waiting for handset/repeater restart.
Complete HS/repeater: FWU complete
Error: Not able to fwu e.g. file not found, file not valid etc
5.3.1.2 Handset and extension list top/sub-menus
The handset extension list menu is used to control paring or deletion of handset to the system (DECT
registration/de-registrations) and to control SIP registration/de-registrations to the system.
Above and below the list are found commands for making operations on handsets/and extensions. The top
menu is general operations, and the sub menu is always operating on selected handsets/extensions.
Screenshots
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In the below table each command is described.
Actions
Description
Add extension
Access to the “Add extension” sub menu
Stop Registration
Manually stop DECT registration mode of the system. This prevents
any handset from registering to the system
Delete Handset(s)
Deregister selected handset(s), but do not delete the extension(s).
Register Handset(s)
Enable registration mode for the system making it possible to
register at a specific extension (selected by checkbox)
Deregister Handset(s)
Deregister the selected handset(s) and delete the extension(s).
5.3.1.3 Edit Extension (no multiline)
To edit extension use the mouse to click the link of the extension.
Screenshot
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5.3.2 Multiline: Add extension
With active multiline feature the system distinguish between extensions, physical handsets and maximum 4
lines.
To add a physical handset first an extension must be available. The “add extension” is available from the
Extension web top.
Screenshot
By pressing the link the “add extension” menu will appear. In the following the parameters are explained.
Screenshot
Parameter
Default Value(s)
Description
Line Name
Empty
Name of line shown to be used to show from which line the
incoming call is coming and used when user must select from
which line to make outgoing call.
Handset
New Handset
The extension must be associated to a handset. By default a new
handset can be configured, alternatively the user can select an
already existing handset Idx.
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Extension
Empty
Handset phone number or SIP username depending on the setup.
Possible value(s): 8-bit string length
Example: 1024, etc.
Note: The Extension must also be configured in SIP server in order
for this feature to function.
Authentication
User Name
Empty
Username: SIP authentication username
Permitted value(s): 8-bit string length
Authentication
Password
Empty
Password: SIP authentication password.
Permitted value(s): 8-bit string length
Display Name
Empty
Human readable name used for the given extension
Permitted value(s): 8-bit string length
Mailbox Name
Empty
Name of centralised system used to store phone voice messages
that can be retrieved by recipient at a later time.
Valid Input(s): 8-bit string Latin characters for the Name
Mailbox
Number
Empty
Dialled mail box number by long key press on key 1.
Valid Input(s): 0 – 9, *, #
Note: Mailbox Number parameter is available only when it’s
enabled from SIP server.
Server
Server 1 IP
DNS or IP address of SIP server.
Drop down menu to select between the defined Servers of SME
VoIP Service provider.
Call waiting
feature:
Enabled
Used to enable/disable Call Waiting feature. When disabled a
second incoming call will be rejected. If enabled a second call will
be presented as call waiting.
Broadsoft
Feature Event
Package
Disabled
If enabled the given SIP extension subscribes for the Broadsoft
Application Server Feature Event Package, and it becomes ready
for reception of SIP NOTIFY with status on the following Broadsoft
Server Services:
-Do Not Disturb
-Call Forwarding (Always, Busy, No answer)
The received status will be displayed in the handset idle display.
Forwarding
Unconditional
Number
Empty
Number to which incoming calls must be re-routed to irrespective
of the current state of the handset.
Forwarding Unconditional must be enabled to function.
Note: Feature must be enabled in the SIP server before it can
function in the network
Forwarding No
Answer Number
Disabled
Number to which incoming calls must be re-routed to when there
is no response from the SIP end node.
Forwarding No Answer Number must be enabled to function.
Note: Feature must be enabled in the SIP server before it can
function in the network
Specify delay from call to forward in seconds.
Empty
Forwarding On
Busy Number
Disabled
Number to which incoming calls must be re-routed to when SIP
node is busy.
Forwarding On Busy Number must be enabled to function.
Note: Feature must be enabled in the SIP server before it can
function in the network
90
Empty
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The location selection feature, which is available in the add extension screen in non multiline mode, is
moved to edit handset from the handset and extension list. Edit handset screen is found by pressing the
handset IPEI link.
Screenshot
Then maximum extensions supported per handset are 4. There are no restrictions for adding more, but only
the first four will attempt to SIP register.
5.3.2.1 Multiline: Handset and extensions list
Added handset and extensions will be shown in the extension list.
The extension list is the access to the handset location control and the edit extension feature.
The list can be sorted by any of the top headlines, by mouse click on the headline link.
Screenshot
Parameter
Description
Idx
Index of handsets
IPEI
Handset IPEI. IPEI is unique DECT identification number.
Handset State
The state of the given handset:
Present@RPNxx: The handset is DECT located at the base with RPNxx
Detached: The handset is detached from the system (e.g. powered off)
Located: The handset is configured to locate on a specific base, but is has not been
possible to do so (e.g if the base is powered off)
Removed: The handset has been out of sight for a specified amount of time (~one
hour).
FW info
Firmware version of handset
FWU Progress
Possible FWU progress states:
Off: Means sw version is specified to 0 = fwu is off
Initializing: Means FWU is starting and progress is 0%.
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X% : FWU ongoing
Verifying X%: FWU writing is done and now verifying before swap
”Waiting for charger” (HS) / ”Conn. term. wait” (Repeater): All FWU is complete and
is now waiting for handset/repeater restart.
Complete HS/repeater: FWU complete
Error: Not able to fwu e.g. file not found, file not valid etc
VoIP Idx
Index of the configured SIP extensions. Select/deselect to start SIP registration or
delete extension.
Extension
Given extension is displayed
Display Name
Given display name is displayed. If no name given this field will be empty
Server
Server IP or URL
State
SIP registration state – if empty the handset is not SIP registered.
5.3.2.2 Multiline: Edit Extension
To edit extension use the mouse to click the link of the extension. Basically the same options are available
for edit extension as for add extension.
Screenshot
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