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CT8830
Users Manual
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RTX CT8830 Users Manual

Handset Operations Manual
RTX 8830
Version 1.2 Page | 1
Contents
Handset Operations Manual ....................................................................................................................... 1
Contents ...................................................................................................................................................... 2
1 About This Document ......................................................................................................................... 5
1.1 Audience .......................................................................................................................................... 5
1.2 Abbreviations ................................................................................................................................... 5
1.3 References/Related Documentations .............................................................................................. 5
1.4 Document History ............................................................................................................................ 5
2 Making Handset Ready ....................................................................................................................... 6
2.1 Package - Contents/Damage Inspection .......................................................................................... 6
2.2 Before Using the Phone ................................................................................................................... 7
3 Phone Overview .................................................................................................................................. 9
3.1 Handset Front View and Top View .................................................................................................. 9
3.2 Handset – Rear View ...................................................................................................................... 10
4 Display ............................................................................................................................................... 11
4.1 Icons and Text in the Display ......................................................................................................... 11
4.2 Menu icons .................................................................................................................................... 12
4.3 Keys and Buttons ........................................................................................................................... 13
4.4 The Keypad .................................................................................................................................... 15
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5 Basic Operation ................................................................................................................................. 17
5.1 How to Switch the Handset On/Off ............................................................................................... 17
5.2 Lock/Unlock the Keypad ................................................................................................................ 17
5.3 Entering a number in idle .............................................................................................................. 17
6 Menu Operation ............................................................................................................................... 18
6.1 Contacts ......................................................................................................................................... 18
6.2 Central Directory ............................................................................................................................ 22
6.3 Calls ................................................................................................................................................ 24
6.4 Connectivity ................................................................................................................................... 28
6.5 Settings .......................................................................................................................................... 30
6.6 Messaging ...................................................................................................................................... 50
6.7 Alarms ............................................................................................................................................ 59
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6.8 F-Keys ............................................................................................................................................. 61
6.9 Alarm List ....................................................................................................................................... 62
7 Calls Operations ................................................................................................................................ 68
7.1 Incoming call .................................................................................................................................. 68
7.2 Initiating a Call ............................................................................................................................... 69
7.3 Call Holding/Retrieving .................................................................................................................. 71
7.4 Attended and Unattended Transfer of a Call................................................................................. 71
7.5 Swap between Two Calls ............................................................................................................... 73
7.6 Call Waiting .................................................................................................................................... 74
7.7 Conference Call .............................................................................................................................. 75
8 SD Card .............................................................................................................................................. 78
8.1 How to Insert the SD Card in the Handset ..................................................................................... 78
8.2 Inserting a SD Card With or Without Information ......................................................................... 78
8.3 SD Card White List ......................................................................................................................... 79
9 Accessories........................................................................................................................................ 80
10 Troubleshooting ................................................................................................................................ 81
10.1 Operational problems .................................................................................................................. 81
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Revision
Author
Issue Date
Comments
1.0
KMH
24-July-2014
New version
1.2
KMH
22-July-2014
Updated with handset pictures
1 About This Document
This document describes the features and functionalities available in the RTX SME VoIP DECT 8830 Handset. We describe how to operate the handset without going into details of its mechanical features.
1.1 Audience
This guide is intended for everyday users as well as system administrators.
1.2 Abbreviations
For the purpose of this document, the following abbreviations hold:
DECT: Digital Enhanced Cordless Telecommunications IPEI: International Portable Equipment Identity MAC: Media Access Control PBX: Private Branch Exchange
1.3 References/Related Documentations
[1]: Adding Multiple Base Stations to Network V0.2 Document [2]: How to Initiate Force Handover Procedure V0.2 [3]: SME VoIP System Guide, Version 2.0
1.4 Document History
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2 Making Handset Ready
In this chapter we briefly describe how to prepare the handset for use, install, and how to insert and charge new batteries.
2.1 Package - Contents/Damage Inspection
2.1.1 Before Package Is Opened
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is proof of mishandling prior to opening, you must report it to the relevant support center of the regional representative or operator.
2.1.2 Contents of Package
Make sure all relevant components are available in the package before proceeding to the next step. In principle, every shipped base unit package/box contains the following items:
1 x Handset Unit 1 x Battery 1 x Charger 1 x A/C Adaptor 1 x Belt Clip Cover 1 x Pull Cord Cover 1 x Belt Clip 1 x Svirvel for belt clip 2 x Mounting Screws
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2.1.3 Damage Inspection
The following are the recommended procedure for you to use for damage inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping
carton until it has been examined by the operator. The operator/regional representative will initiate the necessary procedure to process this RMA. They will guide the network administrator on how to return the damaged package if necessary.
3. If no damage is found then unwrap all the components and dispose of empty
package/carton(s) in accordance with country specific environmental regulations.
2.2 Before Using the Phone
The following are the precautions users should read before using the handset:
2.2.1 Installing the Battery
1. Never dispose battery in fires, otherwise it will explode.
2. Never replace the batteries in potentially explosive environments, e.g. close to inflammable
liquids/gases.
3. ONLY use approved batteries and chargers from the vendor or operator.
4. Do not disassemble, customize or short circuit the battery
2.2.2 Using the Charger
Each handset is charged through the use of a handset charger. The charger is a compact desktop unit designed to charge and automatically maintain the correct battery charge levels and voltage. The handset charger is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA. When charging the battery for the first time, it is necessary to leave the handset in the charger for at least 10 hours before the battery is fully charged, and the handset is ready for use.
2.2.3 Handset in the Charger
For correct charging, ensure that the room temperature is between 0°C and 25°C / 32°F and 77°F. Do not place the handset in direct sunlight. The battery has a built-in heat sensor which will stop charging if the battery temperature is too high.
If the handset is turned off when placed in charger, the handset turns on and shows (shortly) the charging message “The battery is charging”. After a while the display backlight first dim and then turns off (if demo mode is not enabled). There will be response for e.g. incoming calls.
If the handset is turned on when placed in charger, the display shows (shortly) the charging message
“The battery is charging”. After a while the display backlight first dim and then turns off if unless “Idle Screen Saver” is switched on.
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2.2.4 How to Open Back Cover
1. Twist the back-cover lock to open position and lift back cover away from the handset.
2. Remove Back Cover from Handset
2.2.5 How to Replace Battery
Remove the back cover from the handset as showed in section 2.2.4 How to Open Back Cover above. Then remove the old battery and replace with a new one.
2.2.6 Handset IPEI Number and SD Card
The serial number and IPEI/IPUI number of each handset is found either on a label, which is placed behind the battery, or on the packaging label. First, lift off handset back cover and lift the battery and read the serial number.
An SD Card can be inserted behind the battery as well.
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1. Earpiece Speaker
2. Screen
3. Navigation Keys (Up/Down/Right/left)
4. Selection Key (Centre of Navigation Keys)
5. Call Key/ Accept Call Key (Off-hook key)
To answer a call, and functions as a short cut to the Call list.
6. End, ON/OFF Key, Back Key (On-hook key)
To end call, to return to a previous menu, and to switch the handset on/off by long press.
7. Activity Menu Key
To enter all the menus available on the handset.
8. Speaker Key
To enable/disable speaker mode during call.
9. 3 Softkeys
Are used for different commands in the different menus on the handset, and changes according to what is displayed on the screen.
10. LED
Indicates incoming call, missed call, messaging, low battery, and charging.
11. Emergency Button
3 Phone Overview
This section contains an overview of the handset from a front and a rear view.
3.1 Handset Front View and Top View
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12. Headset connector (3.5mm)
This is for connecting a headset. The connector is protected against dust by the headset connector cover.
13. Belt Clip
14. Pull Cord
For using a magnetic pull cord to activate the pull cord alarm.
15. Volume Up/Down Key (Side Key)
To increase/decrease the volume during call.
16. Mute Key (Side Key)
To turn off the microphone in call, so that the counterpart is muted.
17. External Speaker
Is used for ringing, alarms, and when speaker mode is enabled in call.
18. Battery
19. Back Cover Lock
Can be switched from open/locked position according to if the back cover should be able to be removed or not
3.2 Handset – Rear View
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4 Display
This section contains a description of the different icons seen in the idle and in the menu.
4.1 Icons and Text in the Display
All functions and settings available to the handset user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access.
The picture below shows a typical idle screen that displays the time and date, display name which is set on the web interface of the base station, registration number, and handset name which is set locally on the handset. This active area is also the area for dialog window text if there has been a missed call, or an action needs to be confirmed.
In the softkey bar at the bottom of the idle screen it is possible to access from the left: Contacts, Central Directory, and Calls.
The status bar at the top of the idle screen is always visible in all screens. This displays icons which give the user information about signal strength, missed call, new message, phone lock, key lock, sound off, time, and battery status. These icons are shown and explained shortly in the following:
“Signal strength” icon is always visible in the upper left corner. The number of green staples is
displayed according to the strength of the signal.
“Battery” icon is always visible in the upper right corner, and shows how much battery that is left
on the handset.
“Full battery” icon is displayed when the handset is fully charged.
This battery icon is displayed when there is 20% to 32% battery left on the handset.
”Low battery” icon is displayed when there is 10% to 20% battery left on the handset.
“Missed call” icon is displayed in the status bar, and indicates that there has been a missed call
which can be seen in the call list.
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“Voice mail message” icon is displayed in the status bar when there are voice mails that have not
been listened to. This icon remains until the voice mail has been listened to.
“Message” icon is displayed in the status bar when there are messages on the handset that have
not been read.
“Bluetooth Enabled” icon is displayed when Bluetooth is enabled on the handset, but the handset
is not paired with any Bluetooth device.
“Bluetooth Enabled and Paired” icon is displayed when the handset is paired with a Bluetooth
device.
“Alarm” icon is displayed in the status bar and indicates that an alarm has been set on the handset.
“Silent Alarm” icon is displayed in the status bar when the handset is in silent mode, or if the
volume is set to the mute and an alarm is enabled.
“Sound off”/”Silent” icon is displayed in the status bar when silent mode is enabled on the
handset.
“Keylock” icon indicates when the keypad is locked, and the user needs to long press the *-key to
be able to use the handset again.
“Do not disturb” icon is displayed in the status bar when this feature is enabled; in this case the
handset does not react on any incoming calls.
“HD” icon is displayed during a call if the quality of the call is “High Definition” and hereby using
the 722 codec (also called a wideband call).
4.2 Menu icons
All the menus available on the handset are displayed when the menu key is pressed from idle. The available menus are seen in the screen below.
The status bar at the top of the display is always displayed independent of which menu is selected, and the softkey bar gives the possible options to select in every menu. In the active area of the screen the name of the menu selected is displayed at top, and all the available menus to select are displayed.
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During navigation across the different menus the highlighted icon is moving to indicate where the navigation key is. The menu icons are showed and shortly explained in the following:
The “Contacts” menu contains all names/numbers in the local phonebook.
The “Central directory” menu contains all names/numbers in the central directory of the system. This is set up in the web interface of the base system (see the additional base station manual document for further information on this via [3])
The “Calls” menu contains call lists and call times.
The “Connectivity” menu contains options to register/deregister the handset and network
options.
The “Settings” menu contains personal handset settings such as time/date, language, handset
name, etc.
The “Messaging” menu contains messages received on and sent from the handset along with
the available messaging settings.
The “Alarms” menu contains personal handset settings for the alarm.
The “F-Keys” menu contains personal handset settings for the F-Keys.
The “Alarm List” menu contains alarms received on the handset
4.3 Keys and Buttons
4.3.1 Navigation Keys/Selection Key
Use this key when navigating in menus, and to move the cursor when writing some text or a number.
The navigation keys are used for stepping left/right and up/down when navigating in the menus. When selecting or entering a menu use the selection key in the middle of the navigation keys.
4.3.2 Softkeys
The handset has three softkeys located just beneath the display, and the function of these is indicated by text in the display just above each softkey according to the respective screen.
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4.3.3 Speaker Key
The speaker key is used to shift between speaker mode and normal mode during call. When the handset is set to speaker mode during call the speaker key lights up in red, and the sound comes from the speaker on the back of the handset.
4.3.4 Activity Menu Key
When using this key from idle the activity menu is opened from which all the different menus available on the handset can be opened.
4.3.5 Off-hook Key
This key is used for answering an incoming call, or dialing a number either directly from the idle, or from the contact list, call list, or central directory. Pressing this key in idle opens the call list.
4.3.6 On-hook, and On/Off Key
The On-hook key is used for disconnecting calls, and returning to the previous menus when navigating in any menu. A long-press in idle will switch the handset off, and a long-press when the handset is switched off will switch the handset on.
4.3.7 Speed Dial Keys
Any key from “2” – “9” can be set as a speed dial key. A long press on any of these numbers when the handset is in idle can be set to a short cut to calling any contact in the contact list, or in the F-Key list. For additional information on this feature see 7.1.4 Speed Dial/On Touch Dial.
4.3.8 Volume Button
These two volume buttons placed on the upper left side of the handset are used for increasing/decreasing the volume during a call.
NOTE: These buttons are used to control the volume when using the earpiece, a headset, and the loudspeaker. The lowest volume will not mute the handset.
4.3.9 Mute Button
The mute button is placed under the volume buttons on the left side of the handset. This button is used during call to mute the call so that the microphone in the handset is turned off, and the counterpart cannot hear you, but you are still able to hear the counterpart of the call.
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When the mute function is enabled during a call it is indicated on the “Connected” screen with the
image of the handset that is red as seen above. Mute is turned off by pressing the mute button again.
4.4 The Keypad
The keypad is used when entering a name or number, and the sketch below shows the available characters on the handset.
NOTE: Depending on the selected menu language, other characters can be available. Therefore the character order can differ from the table above.
4.4.1 Idle Mode, and Number Input Mode
When in idle a short press on a key enters the digits “0” – “9” and the characters * and #.
In number input mode, a long press on “0” generates a +.
4.4.2 In Text Input Mode
While in text input mode a short press on a key 0-9 displays the first available character on that specific key. The marked character is then selected after a timeout, or when another key is pressed.
By pressing the *-key it is possible to change the text to be upper/lower case or only numeric (Abc, abc, ABC, or 123).
Use the 0 to add a space in the text.
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4.4.3 Silent Mode from #-Key
By long-pressing the #-key when the handset is in idle, the handset will turn to silent mode, and a
“Sound Off” icon will be shown in the status bar. This feature enables that the user rapidly can turn on silent mode. To turn off silent mode again long press the #-key in idle, or enter “Audio settings” and disable the “Silent” profile.
NOTE: When this mode is enabled it is possible to switch on the vibrator on the handset in Audio Settings > Vibrator (see 7.6.3 Vibrator for further information). Please note that all the other audio settings will be greyed out when the handset is in this silent mode.
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5 Basic Operation
The following explain three basic operations of the handset: How to switch the handset on/off, how to lock/unlock the keypad, and the available options when entering a number in idle.
5.1 How to Switch the Handset On/Off
Switching on the handset
To switch the handset on long press the on-hook key to switch the handset on. When the handset is on, it will display “Searching” for a short while until a signal is detected, and then the handset is showing the registration number and is ready for use.
Switching off the handset
To switch the handset off return to the idle screen and long press the on-hook button , and the handset will turn off.
5.2 Lock/Unlock the Keypad
To prevent accidentally pressing keys and making a call the keypad can be locked.
Locking the keypad
To lock the keypad long press the in idle, and a text message is displayed “Press and hold *”.
When the keypad is locked, the “Key Lock” icon is displayed in the status bar.
Unlocking the keypad
To unlock the keypad long press until the text message “Press and hold *” disappears.
NOTE: It is possible to answer/reject an incoming call while the keypad is locked.
5.3 Entering a number in idle
When entering a number in idle it is possible to call the number by pressing the off-hook key
Otherwise, the following three different options are available when a number is entered in idle.
Save
With this option the number can be added as a local contact by pressing the left softkey “Save”.
Line
Using this option, by pressing the middle softkey “Line”, you can choose which line the call should be initiated from if the handset is set up to using different lines (see the base station manual for additional information on this; reference [3])
Clear
Using the right softkey “Clear” deletes one character at a time to the left of the cursor.
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6 Menu Operation
In the following a description of the different menus and submenus on the handset will be given. Before the functions of every menu are explained a menu tree will be showed at top to give an overview of how to enter the different menus.
From idle it is possible to enter some of the menus directly via the three softkeys as displayed on the image below. By pressing the left softkey the menu ‘Contacts’ is entered, via the middle softkey ‘Central Directory’ is entered, and using the right softkeys enters ‘Calls’ to see the different calls lists.
To enter the menu from idle press the menu activity key on the keypad, and all the different menus can be entered:
6.1 Contacts
In this menu all the local contacts on the handset are displayed. Below both a full and an empty local phonebook is displayed.
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6.1.1 Add Contact
To add a new contact press the right softkey “More”, select “Add contact”, and the information displayed in the menu tree below can be filled out for the contact.
Hereby, it is possible to edit the name, add different phone numbers (work, mobile, home, and other), and add a specific ringtone to be used for exactly this contact.
To save a new contact, press the left softkey “Safe”.
6.1.2 Call/Edit a Contact
When the “Contacts” menu contains contacts it is possible to “Call” or “Edit” each contact with the left
and middle softkey, respectively.
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Pressing “Call” initiates a call to this contact.
When pressing “Edit” it is possible to edit the name, work, mobile, home, other, or ringtone for the highlighted contact.
6.1.3 More Contacts Options
When a specific contact is highlighted, pressing “More” in the “Contacts” menu enables the features seen below.
Edit before call This function makes it possible to edit the number of the contact before calling the contact.
Edit contact This has the same function as pressing “Edit” directly from the “Contacts” menu, and makes it possible to edit the name, work, mobile, home, other, or ringtone for the contact.
Delete contact
By selecting this feature, the following text message is displayed: “Delete current contact from local
contact list?”
To delete the selected contact press the left softkey “Yes”. To go back to the “More” menu, press the right softkey “No”.
Delete all contacts
With this function all the contacts in the local contact list can be deleted, and by selecting this option the following text message is displayed: “Delete entire local contact list?”
To delete all contacts in the local contact list press the left softkey “Yes”. To go back to the “More” menu, press the right softkey “No”.
6.1.4 Speed dial/One Touch Dial
With this feature it is possible to add a contact to the speed dial. Hereby, this contact can be called directly from idle by long pressing the speed dial number that the contact is added to. The speed dial feature allows the user to assign a speed dial number (2 – 9) to a contact. This enables the user to call a contact by making a single long press on one of the number keys (2 – 9) when in idle.
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A contact can only be assigned to one speed dial number at a time. The first defined number of the contact will be dialed when the speed dial key is pressed. This means that if all numbers (work, mobile, home, and other) are defined for the contact then the work number will be dialed. If the work number is not defined then the mobile number is dialed etc.
NOTE: The ‘1’ key is reserved for voicemail. Long key press on ‘0’ is used for starting a normal dial string with ‘+’.
6.1.4.1 How to setup speed dial
Prerequisite: There must be at least one contact in the contact list. Steps:
1. Go to the contact list > Move to the contact that you want to assign a speed dial number to.
2. Select “More” > Select “Speed dial”
3. Move to the speed dial number (2 – 9) that you want to assign the contact number to.
4. Select “Add”. The contact name should be appended to the speed dial number.
5. Leave speed dial list by pressing the red “On-hook” key > Press “On-hook” key to exit “More”
menu > Exit contacts list by pressing “On-hook” key.
In the picture below it is showed how the local contact ‘Adam’ is added as a speed dial number to 2.
7.1.4.2 How to call a speed dial number
Prerequisite: The handset is in idle and the key lock is not active. Steps:
1. Make a long key press (> 2 seconds) on a speed dial key that is assigned to a contact. The first
number defined is dialed.
Hereby, the local contact ‘Adam’ can be called directly from idle by long-pressing as displayed below:
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NOTE: The speed dial function can also be set up for the F-Keys (for additional information on this see section 7.8 F-Keys)
6.2 Central Directory
In the “Central directory” menu different contacts can be called according to which list the system administrator has setup in the base system. This menu can be entered directly from idle with the
middle softkey , or from the menu by pressing the menu activity key and choosing “Central directory”.
6.2.1 LDAP Mode and Local Mode
The “Central directory” can be set to LDAP Mode or Local Mode via the web interface of the base station (see [3] for additional information on this).
When set to LDAP mode, opening the central directory will show a search screen as displayed in the
following. By leaving the search field empty and pressing the middle softkey “Search” all the contacts
in the central directory will be displayed.
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NOTE: When the central directory is in LDAP mode pressing right softkey “Back” the handset will return to the “Search” field, and a new search for a contact can be made. Pressing the red “On-hook” button, in the central directory, will send the user back to idle.
If the central directory instead of LDAP Mode is set to Local mode, opening the central directory will get you directly to browsing mode, and to enter the search mode press the middle softkey as displayed below.
The search function is similar in these two modes. When typing something in the search field, and pressing search the results of the search will be displayed. This is showed in the following images.
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To scroll through the search results use the navigation keys up and down and you will scroll through the list. If a green arrow is seen to the right of a contact (as seen above), this contact has more than one number added, and to scroll through these different numbers use the left/right navigation keys.
6.2.2 Calling a Contact in the Central Directory
To call a contact from the central directory press the green “Off-hook” button, and the contact number that currently appears on the screen will be called.
If a contact has more numbers added a green arrow is shown to the right of the contact, and by pressing the right/left navigation keys it is possible to navigate between the different numbers assigned to that contact. The number that currently appears on the screen is the one that is called
6.2.3 Line
By pressing the left softkey “Line” it is possible to choose different lines for the call to be made through as for example if the handset is assigned to different extension numbers, or to different PBX’s; as illustrated in the picture below. By choosing one of these different lines the call is then routed through the selected one. The line that is set in Settings > Line is used as default.
To see additional information on this “Line” feature, and more about the “Central Directory” setup on the base station please check the user manual for the base station; reference [3].
6.3 Calls
The menu “Calls” consists of lists of all the calls that have been made to or from the handset.
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This menu can be entered directly from idle with the right softkey , by pressing the green off-hook
button or from the menu by pressing the menu activity key and choosing “Calls”.
When opening the “Calls” menu, the list “All calls” is automatically opened.
Using the left/right navigation keys it is possible to view the four different lists.
All calls: This list consists of all the different call types (including both outgoing and incoming) that have been made on the handset.
Answered calls: This lists all the incoming calls that have been answered.
Dialed calls: All the calls that have been dialed from the handset are listed.
Missed calls: This lists all the incoming calls to the handset that have not been answered.
When there is a missed call on the handset a red icon is displayed in the status bar until the entry has been displayed in the missed call list. As shown in the images below, the information displayed about the missed call in the call list is in bold text until the entry has been scrolled over once.
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Using the up/down navigation keys scrolls through the list of missed calls. When the entries has been displayed once, the text displaying call information is no longer bold, and the red missed call icon disappears from the status bar indicating that the user has seen missed call; this is displayed in the second image above.
6.3.1 Call
To initiate a call directly from the local call list use the up and down navigation keys to highlight an entry, and press the left softkey “Call”. This will initiate a call to the highlighted entry as display in the images below.
A call can also be made to the highlighted entry by pressing the green off-hook key .
6.3.2 View
The middle softkey enters a “View” function for each entry. With this feature the following details of the call can be seen: number, line number, status (answered, dialed, missed), duration, and time stamp as displayed in the image below.
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