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CT8431
User Manual
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RTX CT8431 User Manual

Handset Operations Manual
RTX 8431
Version 4.8
© October-2019 RTX A/S, Denmark
SME VoIP Handset Guide 4.8 Proprietary and Confidential Page | 1
Table of Contents
Handset Operations Manual ...................................................................................................................................... 1
RTX 8431 .................................................................................................................................................................... 1
1 About This Document ........................................................................................................................................ 5
1.1 Audience .......................................................................................................................................................... 5
1.2 Abbreviations ................................................................................................................................................... 5
1.3 References/Related Documentations .............................................................................................................. 5
1.4 Document History ............................................................................................................................................ 5
1.5 What is new ..................................................................................................................................................... 5
2 Making Handset Ready ...................................................................................................................................... 6
2.1 Package - Contents/Damage Inspection .......................................................................................................... 6
2.1.1 Before Package Is Opened ........................................................................................................................ 6
2.1.2 Contents of Package ................................................................................................................................. 6
2.1.3 Damage Inspection ................................................................................................................................... 7
2.2 Before Using the Phone ................................................................................................................................... 7
2.2.1 Installing the Battery ................................................................................................................................ 7
2.2.2 Using the Charger ..................................................................................................................................... 7
2.2.3 Handset in the Charger ............................................................................................................................. 7
2.2.4 How to Open Back Cover .......................................................................................................................... 8
2.2.5 How to Replace Battery ............................................................................................................................ 8
2.2.6 Handset Serial and IPEI/IPUI Number....................................................................................................... 8
3 Phone Overview ................................................................................................................................................ 9
3.1 Handset – Front View....................................................................................................................................... 9
3.2 Rear View - Handset ....................................................................................................................................... 10
4 Display ............................................................................................................................................................. 11
4.1 Icons and Text on the Display ........................................................................................................................ 11
4.2 Menu icons..................................................................................................................................................... 12
4.3 Keys and Buttons ........................................................................................................................................... 13
4.3.1 Navigation Keys/Selection Key ............................................................................................................... 13
4.3.2 Softkeys .................................................................................................................................................. 13
4.3.3 Function keys .......................................................................................................................................... 13
4.3.4 Speaker Key ............................................................................................................................................ 13
4.3.5 Activity Menu Key ................................................................................................................................... 13
4.3.6 Off-hook Key ........................................................................................................................................... 13
4.3.7 On-hook, and On/Off Key ....................................................................................................................... 13
4.3.8 Speed Dial Keys ....................................................................................................................................... 13
4.3.9 Volume Button ....................................................................................................................................... 13
4.3.10 Mute Button ......................................................................................................................................... 14
4.4 The Keypad .................................................................................................................................................... 15
4.4.1 Idle Mode, and Number Input Mode ..................................................................................................... 15
4.4.2 In Text Input Mode ................................................................................................................................. 15
4.4.3 Silent Mode from #-Key .......................................................................................................................... 15
5 Basic Operation ............................................................................................................................................... 16
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5.1 How to Switch the Handset On/Off ............................................................................................................... 16
5.2 Lock/Unlock the Keypad ................................................................................................................................ 16
5.3 Entering a number in idle............................................................................................................................... 16
6 Menu Operation .............................................................................................................................................. 17
6.1 Contacts ......................................................................................................................................................... 18
6.1.1 Add Contact ............................................................................................................................................ 18
6.1.2 Call/Edit a Contact .................................................................................................................................. 19
6.1.3 Send Message to Contact ....................................................................................................................... 19
6.1.3 More Contacts Options .......................................................................................................................... 20
6.1.4 Speed dial/One Touch Dial ..................................................................................................................... 20
6.2 Central Directory ............................................................................................................................................ 22
6.2.1 LDAP Mode and Local Mode .................................................................................................................. 22
6.2.2 Calling a Contact in the Central Directory .............................................................................................. 23
6.3 Calls ................................................................................................................................................................ 24
6.3.1 Call .......................................................................................................................................................... 25
6.3.2 View ........................................................................................................................................................ 25
6.3.3 More Calls Options ................................................................................................................................. 25
6.4 Connectivity ................................................................................................................................................... 27
6.4.1 Register ................................................................................................................................................... 27
6.4.2 Deregister ............................................................................................................................................... 27
6.4.4 Select PBX ............................................................................................................................................... 28
6.5 Settings .......................................................................................................................................................... 30
6.5.1 Audio Settings ......................................................................................................................................... 31
6.5.2 Time & Date ............................................................................................................................................ 35
6.5.3 Language................................................................................................................................................. 37
6.5.4 LED Signal ............................................................................................................................................... 38
6.5.5 Power Save ............................................................................................................................................. 38
6.5.6 Security ................................................................................................................................................... 39
6.5.7 Handset Name ........................................................................................................................................ 40
6.5.8 Line ......................................................................................................................................................... 41
6.5.9 Reset settings ......................................................................................................................................... 41
6.5.10 Status .................................................................................................................................................... 41
6.5.11 Auto Answer ......................................................................................................................................... 42
6.5.12 Silent Charging ...................................................................................................................................... 43
6.5.13 Do Not Disturb ...................................................................................................................................... 43
6.5.14 Hide Number ........................................................................................................................................ 44
6.5.15 Call Forward .......................................................................................................................................... 45
6.5.16 Idle Screen Saver .................................................................................................................................. 46
6.5.17 Idle Clock .............................................................................................................................................. 47
6.5.18 Function keys ........................................................................................................................................ 47
6.6 Messaging ...................................................................................................................................................... 48
6.6.1 How to Setup Text Messaging ................................................................................................................ 48
6.6.2 How to Write a New Message ................................................................................................................ 49
6.6.3 How to Send a New Message ................................................................................................................. 50
6.6.4 How to Open and Reply to a Message ................................................................................................... 51
6.6.5 Four Messaging Submenus ..................................................................................................................... 51
6.6.6 Inbox ....................................................................................................................................................... 51
6.6.7 Drafts ...................................................................................................................................................... 53
6.6.8 Sent Messages ........................................................................................................................................ 54
6.6.9 Settings ................................................................................................................................................... 55
6.8 F-Keys ............................................................................................................................................................. 56
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7 Calls Operations ............................................................................................................................................... 58
7.1 Incoming call .................................................................................................................................................. 58
7.1.1 Answering an Incoming Call ................................................................................................................... 58
7.1.2 Reject an Incoming Call .......................................................................................................................... 58
7.1.3 Silencing an Incoming Call ...................................................................................................................... 59
7.1.4 Ending a Call ........................................................................................................................................... 59
7.2 Initiating a Call ............................................................................................................................................... 59
7.2.1 Initiating a Call from Idle ........................................................................................................................ 59
7.2.2 Initiating a Call from Contacts ................................................................................................................ 59
7.2.3 Initiating a Call from Calls ....................................................................................................................... 60
7.2.4 Initiating a Call from the Central Directory............................................................................................. 60
7.3 Call Holding/Retrieving .................................................................................................................................. 60
7.4 Attended and Unattended Transfer of a Call ................................................................................................. 60
7.4.1 Attended Transfer .................................................................................................................................. 61
7.4.2 Unattended Transfer .............................................................................................................................. 61
7.5 Swap between Two Calls ............................................................................................................................... 63
7.6 Call Waiting .................................................................................................................................................... 64
7.7 Conference Call .............................................................................................................................................. 65
7.7.1 Establishing a Conference Call ................................................................................................................ 65
7.7.2 Terminating a Conference Call ............................................................................................................... 66
8 Accessories ...................................................................................................................................................... 67
9 Troubleshooting .............................................................................................................................................. 68
9.1 Operational problems .................................................................................................................................... 68
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REVISION
WHAT IS NEW
V460 RTX8200 Location gateway support
1 About This Document
This document describes the features and functionalities available in the RTX SME VoIP DECT 8431 Handset. We describe how to operate the handset without going into details of its mechanical features. The reference for features and operation in this manual is RTX generic mode.
1.1 Audience
This guide is intended for everyday users as well as system administrators.
1.2 Abbreviations
For the purpose of this document, the following abbreviations hold:
DECT: Digital Enhanced Cordless Telecommunications IPEI: International Portable Equipment Identity MAC: Media Access Control PBX: Private Branch Exchange
1.3 References/Related Documentations
[1]: How_To_Deploy_SME_Network_V1.3 [2]: SME VoIP System Guide, Version 4.4
1.4 Document History
REVISION AUTHOR ISSUE DATE COMMENTS
4.7 DKO 30/08/2019 Aligned with Firmware v470
4.8 DKO Aligned with Firmware v480
1.5 What is new
What new features have been added.
V470 Wired headset ICON added to status bar V480
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2 Making Handset Ready
In this chapter we briefly describe how to prepare the handset for use, install, and how to insert and charge new batteries.
2.1 Package - Contents/Damage Inspection
2.1.1 Before Package Is Opened
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is proof of mishandling prior to opening, you must report it to the relevant support center of the regional representative or operator.
2.1.2 Contents of Package
Make sure all relevant components are available in the package before proceeding to the next step. In principle, every shipped handset unit package/box contains the following items:
1 x Handset unit 1 x Battery cover 1 x Handset belt clip 1 x Charger 1 x A/C Adaptor 1 x Battery 1 x plastic cover to replace the belt clip
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2.1.3 Damage Inspection
The following is the recommended procedure for you to use for damage inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping carton until the operator has examined it. The operator/regional representative will initiate the necessary procedure to process this RMA. They will guide the network administrator on how to return the damaged package if necessary.
3. If no damage is found, then unwrap all the components and dispose of empty package/carton(s) in accordance with country specific environmental regulations.
2.2 Before Using the Phone
The following are the precautions users should read before using the handset:
2.2.1 Installing the Battery
1. Never dispose battery in fires, otherwise it will explode.
2. Never replace the batteries in potentially explosive environments, e.g. close to inflammable liquids/gases.
3. ONLY use approved batteries and chargers from the vendor or operator.
4. Do not disassemble, customize, or short circuit the battery
2.2.2 Using the Charger
Each handset is charged using a handset charger. The charger is a compact desktop unit designed to charge and automatically maintain the correct battery charge levels and voltage. The handset charger is powered by AC supply from 110-240VAC that supplies 5.0VDC at 1000mA. When charging the battery for the first time, it is necessary to leave the handset in the charger for at least 10 hours before the battery is fully charged, and the handset is ready for use.
2.2.3 Handset in the Charger
For correct charging, ensure that the room temperature is between 0°C and 25°C / 32°F and 77°F. Do not place the handset in direct sunlight. The battery has a built-in heat sensor which will stop charging if the battery temperature is too high.
If the handset is turned off when placed in charger, the handset turns on and shows (shortly) the charging message “The battery is charging”. After a while the display backlight first dim and then turns off (if demo mode is not enabled). There will be response for e.g. incoming calls.
If the handset is turned on when placed in charger, the display shows (shortly) the charging message “The battery is charging”. After a while the display backlight first dim and then turns off if unless “Idle Screen Saver” is switched on.
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2.2.4 How to Open Back Cover
1. Open the belt lock and slide down the back-cover as shown on the image below
2. Remove Back Cover from Handset
2.2.5 How to Replace Battery
Remove the back cover from the handset as showed in section 2.2.4 How to Open Back Cover above. Then remove the old battery and replace with a new one.
2.2.6 Handset Serial and IPEI/IPUI Number
The serial number and IPEI/IPUI number of each handset is found either on a label, which is placed behind the battery, or on the packaging label. First, lift off handset back cover and lift the battery and read the serial number.
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3 Phone Overview
This section contains an overview of the handset from the front and rear side.
3.1 Handset – Front View
1. Earpiece Speaker
2. Screen
3. Navigation Keys (Up/Down/Right/left)
4. Selection Key (Centre of Navigation Keys)
5. Call Key/ Accept Call Key (Off-hook key)
To answer a call, and functions as a short cut to the Call list.
6. End, ON/OFF Key, Back Key (On-hook key)
To end call, to return to a previous menu, and to switch the handset on/off by long press.
7. Activity Menu Key To enter all the menus available on the handset.
8. Speaker Key To enable/disable speaker mode during call.
9. 3 Softkeys
Are used for different commands in the different menus on the handset and changes according to what is displayed on the screen.
10. LED Indicates incoming call, missed call, messaging, low battery, and charging.
11. 4 Function keys Program the keys to different shortcuts to easily access different menus
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3.2 Rear View - Handset
12. Headset connector (3.5mm)
This is for connecting a headset. The connector is protected against dust by the headset connector cover.
13. Volume Up Key (Side Key) To increase the volume during call.
14. Volume Down Key (Side Key) To decrease the volume during call.
15. Mute Key (Side Key)
To turn off the microphone in call, so that the counterpart is muted.
16. External Speaker Is used when speaker mode is enabled in call.
17. Battery
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4 Display
This section contains a description of the different icons seen in the idle and in the menu.
4.1 Icons and Text on the Display
All functions and settings available to the handset user are shown as icons and text on the display. The icons and text on the display indicate functions and settings to which you have access.
The picture below shows a typical idle screen that displays the time and date, display name which is set on the web interface of the base station, registration number, and handset name which is set locally on the handset. This active area is also the area for dialog window text if there has been a missed call, or an action needs to be confirmed.
Status bar
Date/Time
In the softkey bar at the bottom of the idle screen it is possible to access from the left: Contacts, Central Directory, and Calls.
The status bar at the top of the idle screen is always visible in all screens. This displays icons which give the user information about signal strength, missed call, new message, phone lock, key lock, sound off, time, and battery status. These icons are shown and explained shortly in the following:
“Signal strength” icon is always visible in the upper left corner. The number of green staples is displayed
according to the strength of the signal. The icon is visible only when the handset is connected to a base station.
“Battery” icon is always visible in the upper right corner and shows how much battery is left on the handset.
“Missed call” icon is displayed in the status bar and indicates that there has been a missed call which can be
seen in the call list.
“Voice mail message” icon is displayed in the status bar when there are voice mails that have not been
listened to. This icon remains until the voice mail has been listened to.
“Message” icon is displayed in the status bar when there are messages on the handset that have not been
read.
Softkey bar
“Sound off”/”Silent” icon is displayed in the status bar when silent mode is enabled on the handset.
“Keylock” icon indicates when the keypad is locked, and the user needs to long press the *-key to be able to
use the handset again.
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Softkey bar
“Do not disturb” icon is displayed in the status bar when this feature is enabled; in this case the handset does
not react on any incoming calls.
“HD” icon is displayed during a call if the quality of the call is “High Definition” and hereby using the G.722
codec (also called a wideband call).
4.2 Menu icons
All the menus available on the handset are displayed when the menu key is pressed from idle. The available menus are seen on the screen below.
Status bar Name of the selected menu
Available menus
The status bar at the top of the display is always displayed independent of which menu is selected, and the softkey bar gives the possible options to select in every menu. In the active area of the screen the name of the menu selected is displayed at top, and all the available menus to select are displayed. During navigation across the different menus the highlighted icon is moving to indicate where the navigation key is. The menu icons are showed and shortly explained in the following:
The “Contacts” menu contains all names/numbers in the local phonebook.
The “Calls” menu contains call lists and call times.
The “Connectivity” menu contains options to register/deregister the handset and network options.
The “Settings” menu contains personal handset settings such as time/date, language, handset name, etc.
The “Messaging” menu contains messages received on and sent from the handset along with the available
messaging settings.
The “F-Keys” menu contains personal handset settings for the F-Keys.
The “Central directory” menu contains all names/numbers in the central directory of the system. The icon is shown as soon as the feature is set up in the web interface of the base system (see the additional base station manual document for further information on this via [2])
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