RSLSteeper GC350616 User Manual

technical information

technical information

2

Contents

1.0 Introduction............................................................................................................. 04-07

1.1 In the Box

1.2 Principal Dimensions

1.3 Specifications

2.0 bebionic Grips......................................................................................................... 09-19

2.1 Factory Settings

2.2 Programme Switch

2.3 Thumb Adjustment

2.4 Opposed Grips

2.5 Non-opposed Grips

2.6 Further Grips and Hand Positions

3.0 bebionic Glove.......................................................................................................... 21-25

3.1 How to fit a bebionic Glove

3.2 Removing a bebionic Glove

3.3 Care Instructions for bebionic Glove

4.0 Connections & Compatibility...................................................................................... 27-35

4.1 Wrist Options

4.2 Battery Options

4.3 Power Information

4.4 System Connections

4.5 System Compatibility

5.0 bebalance ...............................................................................................................37-49

5.1 Introduction

5.2 Installation

5.3 Start up

5.4 Language Selection

5.5 Radio Frequency Module Configuration

5.6 Operating Modes

5.7 Hand Configuration

5.8 Grip Selection

5.9 Advanced

6.0 Additional Information, Warranty, Repairs and Returns...................................................51-63

6.1 Gaiter Removal

6.2 Gaiter Refitting

6.3 Clevis Link Replacement

6.4 Quality Assurance

6.5 Warranty

6.6 Returns

3

1.0 Introduction

!

This document contains important information
for the correct use and set up of the bebionic3
hand. Please note some of the images may
differ as this document applies to both the
medium and large size of hands. Read this
document throughly before fitting a bebionic3
hand.

A bebionic system is completed by adding from
a selection of compatible system components
including myo electrodes (or other input
devices), battery systems, wrists and cables.
We recommend RSLSteeper components for
all of these requirements.

The bebionic3 hand is designed for mild to
moderate activities. Its use in situations where
heavy loads, vibrations or impacts may be
encountered must be avoided.

Key:

WARNING

Texts with this symbol need special
attention. They contain information to do
with safety.

Caution

Texts with this symbol draw your attention
to potential sources of damage to the hand.

04

1.1 What’s in the box

5.

1. 2.

3.

7.

4.

1. bebionic radio frequency (RF) module

2. bebionic3 hand

3. bebionic tool kit

4. bebionic in car charger

6.

5. bebalance3 programming software

6. bebionic3 user guide

7. bebionic3 technical information

05

1.2 Principal Dimensions

C

A

B

X

D

Principal Dimensions Large Medium

A Middle Finger Tip to Hand Base 200mm 190mm

B Thumb Tip to Hand Base 125mm 121mm

C Max Chassis Width (no glove) 92mm 84mm

D Diameter of Chassis at Wrist 50mm 50mm

X

Palm Circumference (no glove) 220mm 204mm

Maximum Opening Width - Tripod Grip 105mm (with glove) 105mm (with glove)

Thumb Swing Through Angle 68

X EQD Only 5mm 5mm

o

68

06

o

1.3 Specifications

Part Number Build Height

BBHLG*QD 125mm + 25mm 598g bebionic3 Large Hand with EQD Wrist

BBHLG*FW 125mm + 37mm 557g bebionic3 Large Hand with RSLSteeper Friction Wrist

BBHLG*SW 125mm + 12mm 577g bebionic3 Large Hand with Short Wrist

BBHLG*EU 125mm + 16mm 574g bebionic3 Large Hand with M12 Thread Stud

BBHLG*NA 125mm + 16mm 572g bebionic3 Large Hand with

BBHMD*QD 121mm + 25mm 591g bebionic3 Medium Hand with EQD Wrist

BBHMD*FW 121mm + 37mm 550g bebionic3 Medium Hand with RSLSteeper Friction Wrist

BBHMD*SW 121mm + 12mm 570g bebionic3 Medium Hand with Short Wrist

BBHMD*EU 121mm + 16mm 567g bebionic3 Medium Hand with M12 Thread Stud

BBHMD*NA 121mm + 16mm 565g bebionic3 Medium Hand with

†

Weight Description

1

/2 x 20 UNF Stud

1

/2 x 20 UNF Stud

†

Build height comprises of thumb tip to base of hand measure, followed by the build height for each wrist option.

The second number refers to the minimum allowance for the mating wrist unit.

*Denotes side of hand, i.e. insert L for a left hand, or R for a right hand.

Large Medium

Maximum Power Grip Force 140.1N 140.1N

Maximum Tripod Grip Force 36.6N 36.6N

Maximum Key Grip Force 26.5N 26.5N

Maximum Time to Open or Close - Tripod Grip 0.5 Seconds 0.5 Seconds

Maximum Time to Open or Close - Power Grip 1.0 Seconds 1.0 Seconds

Maximum Time to Open or Close - Key Grip 1.0 Seconds 1.0 Seconds

Maximum Static Load - Hook Grip 45Kg 45Kg

Maximum Load Individual Finger - Hook Grip 25Kg 25Kg

Maximum Finger Tip Extension Load 6Kg 6Kg

Maximum Safe Vertical Load Taken Through Knuckles 90kg 90kg

07

2.0 bebionic grips

08

The

bebionic3

hand provides a
number of grips, allowing the user
to have a more complete device to
assist them in their day to day life.
The hand has two selectable thumb
positions: opposed & non-opposed.

Opposed is where the thumb is in
opposition to the fingers on the hand,
allowing grips like pinch and power.

Non-Opposed is where the thumb is
parallel with the fingers of the hand
and allows grips like key and finger
point.

Opposed Non-opposed

09

Introduction

Factory Settings

2.1

The hand is supplied preset in Mode 4. This provides
two input operation with proportional control of grip and
speed. Speed & grip force are set to maximum.

To alternate between default and alternative grip pattern,
an OPEN OPEN signal must be applied (i.e. the hand
must be fully opened, the signal relaxed and then a
second open signal supplied). To alternate between the
primary grip pattern table and secondary grip pattern
table, press the Programme Switch for less than 2
seconds. The Auto Grip feature is turned off.

Primary Opposed

Default - Tripod
Alternative - Power

Primary Non-Opposed

Default - Key
Alternative - Finger Point

Secondary Opposed

Default - Active Index
Alternative - Tripod

Secondary Non-Opposed

Default - Column
Alternative - Mouse

Programme Switch

2.2

A Programme Switch is provided on the back of the
hand. This has four functions;

1. Switch the hand ON and OFF

A single press for approximately three seconds will
switch the hand OFF. A single press for more than two
seconds will switch the hand ON.

2. Alternate between the primary and secondary
grip patterns

When the hand is switched ON, a single press of less
than two seconds will alternate between the primary and
secondary grip patterns. This will be accompanied by
a short bleep and vibration (if activated on bebalance).

3. Enable / disable the in-hand RF module

With the hand switched ON, a single press for more
than four seconds will enable the RF module. Pressing
the switch again for more than two seconds or
disconnecting the power to the hand will disable the RF
module.

10

4. Enter / exit glove mode as follows

With the hand switched OFF, press the button until the
thumb begins to drive in. Then release the button.

!

Caution

Thumb adjustment MUST be done by a
qualified technician or practitioner.

Thumb Adjustment.

2.3

To achieve certain grips it is necessary to adjust the thumb position. There are two different planes to
move the thumb in and they are detailed below.

Underside of Thumb Bracket

1. Thumb ML Adjuster 2. Thumb Contact Point Adjuster

An adjuster is provided to allow repositioning of the
thumb for contact with either the index and middle
fingers, as in Tripod Grip, or with index finger only, as in
Pinch and Precision Grips. The thumb pivot assembly
is fitted with a slotted screw as shown in diagram 1.
This acts to adjust the friction on an internal clamp and
is loosened by turning two complete turns and pushing
the screw inward. With the clamp slackened the thumb
position can be manually re-positioned. The assembly
must be retightened before electrically driving the thumb.

WARNING

Please ensure screw is securely
tightened before resuming use.

An adjuster has also been provided to alter the baseline
position of the thumb in order to optimise the contact
point of the thumb tip against the opposing finger(s)
for Tripod, Pinch and Precision Grips. This is done by
moving the thumb either towards the palm or away
from the palm. This adjuster is located under the thumb
bracket as shown above. Using a hex drive the adjuster
should be turned clockwise to move the thumb towards
the palm and anticlockwise to move the thumb away
from the palm. The effect will not be observed whilst
making the adjustment and can only be observed by
resetting the hand i.e. switching the hand OFF and ON
again.

11

Grips

2.4 Opposed - Thumb is opposite to the fingers

Tripod

When the thumb is opposed, the
hand closes into Tripod Grip with
index and middle fingers meeting
the thumb. Ring and little fingers
continue to close until they meet
resistance or the close signal stops.
This type of grip allows users to pick
up, hold and manipulate a variety of
everyday objects such as car keys,
coins, jar lids and pens.

Pinch

To achieve this grip it is necessary
for the thumb to be manually
repositioned by the practitioner/
technician so that the thumb only
contacts the index finger (See
section 2.3). The thumb only
contacts index finger and is used for
the fine manipulation of objects.

12

SERIOUS WARNING

NEVER use a

bebionic

hand with firearms.

Power

With the thumb opposed, all four
fingers close into the palm until
they meet resistance or the close
signal stops. When fingers are
approaching a fully closed position,
the thumb drives in to cover the
fingers for additional grip security.
This pattern allows round objects
such as a ball or a piece of fruit to
be held securely. This grip can also
provide a handshake. Cylindrical
shaped objects such as bottles,
home & garden utensil handles are

Active Index (Formerly Trigger)

With the thumb opposed Active
Index Grip will grasp the handle of
an object with the middle, ring and
little fingers and secure the grip with
the thumb. The index finger will then
close – this may be positioned over
the lever of the device held such
as a spray bottle. The index finger
is under independent user control
and may be positioned accordingly.
To exit Active Index, an open signal
will fully open the index finger before
the other fingers and thumb release

also held easily and securely.

their grip.

13

Grips

2.5 Non-Opposed - Thumb is inline with the palm.

Key

In the non-opposed thumb position,
the four fingers partially close. The
thumb then closes onto the side of
the index finger. The thumb position
may be raised and lowered without
moving the other four fingers allowing
for release, capture or reposition
of the object being gripped. This
pattern is ideal for carrying paper
or letters, using a spoon and for
holding a thin flat object such as a
plate, a credit card or a key.

Finger Point

With the thumb in the non-opposed
setting, the user can move to a
Finger Point position. The middle,
ring, and little fingers close against
the palm and the thumb moves
against the middle finger. With this
grip, typing on a keyboard or input
pad, pressing a bell or a button can
be achieved.

14

Column

Mouse

This grip moves the thumb into the
palm from a non-opposed position.
The fingers then close over the
thumb to provide a fixed column
that can be used as a way to push
heavier objects or larger buttons
and switches. Column is also the
recommended grip for dressing, as
the thumb is kept out of the way.

With the thumb non-opposed, the
thumb and little finger close to hold
the side of the mouse, with the
middle and ring fingers providing
stability. The index finger closes on
to the mouse button and then backs
off to provide the button press. Each
close signal will give a mouse click
whilst an open signal will release the
mouse.

15

Grips

2.6 Further functions of the

bebionic3

hand.

Precision Open

To achieve this grip it is necessary
for the thumb to be manually
repositioned by the practitioner/
technician so that the thumb only
contacts the index finger. With the
thumb opposed, the index finger
meets the static thumb allowing
the user to pick up and manipulate
small objects. When this grip is
selected and a close signal is
applied, the thumb closes to the
midpoint of its range and pauses.
The index is then active and under

Precision Closed

To achieve this grip it is necessary
for the thumb to be manually
repositioned by the practitioner/
technician so that the thumb only
contacts the index finger. This grip
can be used in situations similar
to the Precision Open Grip but
where extended fingers would be
obstructive, when working at a desk
for instance.
Initially the middle, ring and little
fingers close into the palm. The
thumb moves to the midpoint of its

16

user control. The middle, ring and
little fingers remain extended.

range and pauses. The Index is then
active and under user control.

Hook

Finger Adduction

With the thumb in opposed, a
partially closed Power Grip gives the
Hook Grip.This is ideal for carrying a
shopping bag or briefcase.

The fingers of the bebionic hand
move together naturally as the
fingers close. This allows the user
to securely grip thin objects, such
as cutlery or a toothbrush, between
the fingers to achieve function in a
different plane. Finger Adduction
is most functional with the hand in
Power Grip but can also be achieved
with the hand in Key and Pinch.

17

Grips

2.6 Further functions of the

bebionic3

hand.

Open Palm

With the thumb in the non-opposed
position the hand may be fully
opened to provide a flat palm suitable
for carrying a tray or a plate.

Relaxed Hand

The thumb is set to the non-opposed
position and partially driven in toward
the palm. All the fingers are driven to
a slightly flexed position.

Applying a further signal will drive the
fingers into a carrying position.

18

be yourself

19

3.0 bebionic glove

20

The bebionic glove is made from

!

a multi-layered, variable hardness,
silicone based material, lined with
fabric mesh. This construction resists
soiling, wear and puncture damage.

Caution

There is no alternative manufacturer
of cosmetic gloves for the bebionic
hand and wrist. The use of other
gloves may damage the hand and

bebionic gloves provide high
compliance with gripped objects.
The fabric liner also allows the glove
to slide over the joints during motion,
this reduces the amount of power
need to drive the hand and increases
battery life.

The standard glove is supplied in 19
skin tones and also in a solid black
colour.

will void the warranty.

bebionic gloves provide an additional
barrier to dirt, dust and moisture
ingress to the hand. Direct exposure
to water, or situations where dirt and
dust are prevalent should be avoided
as these have the potential to interfere
or damage the hands performance.

21

bebionic glove

!

3.1 fitting the bebionic glove

Move the thumb into the opposed position.

1. 2.

Caution

Do not use talcum powder or lubricant when
fitting the glove.

Switch the hand OFF by pressing down the
programme switch on the back of the hand for
approximately three seconds.

Fold up the base of the glove.

5.

22

Pull the glove over the hand

6.

!

Caution

Do not attempt to fit the glove unless the
hand is in glove donning mode.

Press and hold the programme switch for four

3. 4.

seconds. The hand will automatically drive into
glove mode

The thumb will be in the position shown above
when the hand is in glove mode.

Ensure the fingers and thumb of of the hand

7. 8.

align correctly with the fingers and thumb of the
glove.

Hold down the programme switch for four
seconds to exit glove donning mode and begin
using the hand.

23

bebionic glove

3.2 Removing the bebionic glove

Firstly oppose the thumb. Then turn the hand

1. 2.

OFF by holding down the programme switch for
approximately three seconds. Next put the hand
into glove donning mode by holding down the
programme switch for 4 seconds.

Roll up the base of the glove and pull the whole
glove off from the back of the hand.

Do not pull the fingers individually as this can

3. 4.

damage the glove and hand.

24

Exit glove donning mode by pressing and holding
the programme switch for 4 seconds; the hand
will automatically drive out of glove donning mode
and will be active in the default grip.

bebionic glove

3.3 Care instructions and information

Care

Take care when fitting and using silicone cosmetic
gloves. Try to avoid contact with sharp or pointed
objects. The material used will resist most staining
media.

High Definition Nails

Silicone gloves have nails painted by hand following the
manufacturing process. Bonding to the base material
is good.

We do not recommend the use of polystyrene nails
attached with Cyano-acrylic glue as attempts to remove
the nails bonded with this adhesive will permanently
damage the glove.

Cleaning

General soiling can be removed with soap and water.
After cleaning remove all traces of the cleaner and wipe
the surface dry. Most dyes will be fully removed by this
process. A liquid domestic fabric softener can be used
in solution to reduce the ‘tackiness’ of the surface.

For any other enquiries please use the contact details
supplied on the inside cover of this document.

25

4.0 connections & compatibility

26

A bebionic system is very versatile
and allows a number of different wrist,
power and connectivity options.

Most options are detailed in the
following section of this document.
However if you have a question
regarding a specific build not outlined
in this document please contact
RSLSteeper.

The bebionic hand may also be used
with other manufacturers electrodes
and wrists. This means the bebionic3
hand can be fitted into an existing
system without having to change
every single component of the
system.

27

4.1 Wrist Options

There are currently 4 wrist options for the bebionic hand.

Electric Quick Disconnect
(EQD) -

Allows the hand to be removed with a
rotating action. The EQD wrist allows
the patient to quickly rotate and remove/
attach terminal devices as required.

Short Wrist -

Low profile connector for applications
where there is a long residual limb. A
short wrist lamination assembly is supplied
attached to these hands. The hand can
be rotated against a constant friction,
which can be adjusted by the patient.

28

Threaded Stem -

Friction Wrist -

A hand plate with a threaded stud is pre­fitted. Two thread options can be supplied
USA or European standards are available.

Interfaces with a RSLSteeper 50mm,
friction wrist (part C12810). These hands
are supplied pre-fitted with a Friction Wrist
hand plate. The wrist has user adjustable
friction that can be adjusted at any time
through a simple twist action. This option
produces rotations through a range of
320 degrees.

29

4.2 Battery Options

WARNING

Only the following battery options
should be used with the
Use of other battery systems is not
recommended.

bebionic3

.

BBI=2200

Typical Capacity:
2200mAh

Voltage (Nominal): 7.4V

Size: 18.5mm x 36.5mm
x 70mm

BBI=1300S

Typical Capacity:
1300mAh

Voltage (Nominal): 7.4V

Size: 8.6mm x 3mm x

66.5mm (x2)

BBI=2200S

Typical Capacity:
2200mAh

Voltage (Nominal): 7.4V

Size: 18.5mm x 18.5mm
x 70mm (x2)

30

4.3 Power Information

WARNING

System cables MUST NOT be cut
while power is ON. This will short the
battery and will damage the system.
Any damage caused is considered to
be outside of the bebionic warranty.

Power Cables

A bebionic hand uses five actuators and therefore requires
a higher current supply than single motor devices. This
can be accommodated safely using bebionic power
cables. Other power cable types may not be efficient or
safe. However, cables from other manufacturers may be
adequate for signaling application.

Battery Switch / Charging Module

A ON/OFF switch is integrated into the charge module.
The switch disconnects power completely, and has
2 positions. When the switch is positioned closest to
the charge point, power is OFF and the battery can
be charged by connecting the lead from the bebionic
charger. When the switch is furthest away from the
charge point, power is switched ON. Connecting the
charger to the charge plug will have no effect on the
battery.

The ON/OFF switch / charge module is fitted to the
battery and requires an additional connector cable to
link to the hand.

Low Power Condition

When the battery capacity approaches its lower limit, the
hand will begin to slow. With continuous use it will eventually
stop. If the hand stops in a closed position the user can
apply a series of open signals to fully open the hand. The
hand will remain in an open position until the battery is
recharged.

WARNING

The prosthesis MUST NOT be worn
whilst the batteries are charging.

The connector cable for EQD hands, as shown on
page 32, is supplied with each battery. For short wrist,
friction wrist, or threaded stud wrist options a different
connector cable (CBBHA72), as shown on page 20,
will need to be ordered separately and connected to the
battery pack after removing B27804.

A small laminating dummy is included in the kit. Prior
to lamination this is placed in a suitable location and
orientation on the forearm model. The position is chosen
to allow sufficient space between the inner and outer
sockets and to allow easy access to the switch and
plug point by the user.

WARNING

It is NOT recommended to route the
power supply to the hand without
passing through the switch.

31

4.4 System Connections

The system detailed below is suitable for a

bebionic hand with an

BBI=1300S

bebionic 7.4v
1300mAH split
cell battery

Electronic Quick Disconnect

Wrist

BBI=2200

bebionic

2200mAH battery

7.4v

BBI=2200S

bebionic

2200mAH split
cell battery

7.4v

QDACO

Co-axial plug

32

B27804

Battery Switch
& Charge Point
with Cable.

E.50/E.60

2 X Electrode
50Hz or 60Hz

Please note: Part B27804 is supplied with each battery pack and do not need to be ordered separately.

Components not to scale.

The system detailed below is suitable for a

bebionic hand with either a

BBI=1300S

bebionic 7.4v
1300mAH split
cell battery

Short Wrist, a Friction Wrist

Threaded Stem

or a

BBI=2200

bebionic

2200mAH battery

7.4v

BBI=2200S

bebionic

2200mAH split
cell battery

7.4v

CBBHA72

Connector Cable

Please note: Part B27804 is supplied with each battery pack and do not need to be ordered separately, however part

CBBHA72 will need to be ordered separately for hands with short wrist, friction wrist, or threaded stem wrist options.
Components not to scale.

B27804

Battery Switch
& Charge Point
with Cable.

E.50/E.60

2 X Electrode
50Hz or 60Hz

33

4.5 System Compatibility

!

The bebionic hand is potentially compatible with a number of different parts
from other suppliers. A common list is shown on the page opposite.
Please adhere to the advice given below.

Caution

The bebionic system has not been exhaustively tested with all alternative electrodes, wrists and
control systems. Any damage caused will be held to be outside of the design parameters of our
system.

The statements above do not imply that RSLSteeper recommend or warrant these combinations.

We believe that, on the basis of statements in the literature from these manufacturers
that these combinations will work effectively but it is for the bebionic practitioner to
test and warrant the combination. These combinations may invalidate warranties
given by other manufacturers. The practitioner should confirm the warranty
position with these manufacturers.

Electrodes

We recommend RSLSteeper E.50 or E.60.
Both are available to purchase and are optimised
for use with bebionic3

34

Inputs

Supplier Part Number Type of Input

RSLSteeper E.50 & E.60 MyoElectrode

Otto Bock™ 9X18, 9X37 Switch

Otto Bock™ 13E125, 13E200, 13E202 MYOBOCK electrode

Otto Bock™ 9X50, 9X52 Linear Transducer

LTI DC200B= MyoElectrode

LTI TP01, TP02 Force Sensitive Resistor

Elbows

Supplier Part Number Name

Otto Bock™ 12K44= ErgoArm Hybrid plus™

Otto Bock™ 12K50= ErgoArm Electronic plus™

LTI BE330 Boston Elbow Digital

Motion Control Utah Arm™ 3 & 3+

Wrist

Supplier Part Number Name

Otto Bock™ 10S17 + 13E205 Wrist Rotator and MyoRotronic

Motion Conrol MC Wrist Rotator

Wrist Mode Type Compatibility

Program 1 2 Electrodes - Fast Rise bebionic Mode 4

Program 2 2 Electrodes - Co-Contraction bebionic Mode 4

Program 3

Program 4

Program 5

2 Electrodes - Safety Co­Contraction

2 Electrodes + 1 Switch - Actuate
& Hold

1 Electrode - or 1 Linear
Transducer - Quick Pull

bebionic Mode 4

bebionic Mode 4 & Mode 5

bebionic Mode 0 & Mode 3

Please note: Devices or components not listed above are not recommended.

35

5.0 operating instructions

36

bebalance3 has been designed to

!

give you optimum control over the
new bebionic3 hand. It features many
new tools which will help you and your
patients optimise and customise the
function of the hand.

Language selection, electrode
configuration with a simulation preview
and simplified menu systems are all
included in bebalance3.

Note: Installation disc is affixed to the
inside back cover.

Caution

Please DO NOT programme or
control a bebionic system with
unapproved, alternative software
or hardware systems. Doing so will
void the warranty.

37

5.1 Introduction

!

!

Out of the box, the bebionic hand is pre-configured
with two site proportional myoelectric control (Mode 4)
where an OPEN OPEN signal is used to change grip
patterns. This mode has been chosen to provide a
standard solution that works well for the majority of users
who demonstrate two, well controlled muscle signals.
However, bebalance3 is particularly useful if muscles
produce limited or difficult to control signals, as is often
the case with the higher-level amputation.

With bebalance3 the practitioner may adjust the
operation of the electrode, reset co-contraction signals,
change signal timing features, choose between one or
two electrode or transducer control and enable the Auto
Grip feature. All are able to enhance the users natural
control capability.

bebalance3 software also provides the ability to record
patient information and to record a history of configuration
settings for each hand.

The programming of the hand requires a USB radio
dongle (supplied) to be plugged into the hosting
computer, which when activated, links to the radio
module in the bebionic3 hand.

There is also the capability to read the current
configuration back from the hand and store it against
the user record.

Caution

This software is not intended for
patient use. Alterations should be
made by the practitioner ONLY.

Caution

Only
hands can be programmed using

bebalance3

38

bebionic

v2 and

bebionic3

5.2 Installation

1. Close all open applications

2. Insert CD into your CD-ROM

3. Wait for Autorun

4. Follow instructions on screen

The default target directory is C:\users\

1.

USERNAME\bebalance3 You can choose an
alternative should you wish; however it should
be noted that it is essential that the bebalance
application directory and sub-directories have
read & write permission.

If setup fails to automatically open, run it manually
from the BBsetup.exe

bebalance V2 can co-reside with bebalance3.
If you are re-installing bebalance3, the existing
version MUST be uninstalled. Although the
existing database will be retained, it is advised
that the previous version is backed up before
proceeding with this installation.

The bebalance3 application requires .Net
Framework 4.0 to operate. If not installed it can
be installed from the CD by opening dotNet
Framework folder and double clicking on
‘dotNetFx40_Full_x86_x64.exe’ Similarly the
radio dongle requires software to be installed
to operate. Specific versions can be found in

CP210_Win2K_XP_Vista or CP210_Win7
folder. If using a retro operating system it may be
necessary to use software specific to the computer
build.
The latest version of the software can be found
at www.rslsteeper.com/downloads

39

5.3

Start up

5.5
Radio Frequency (RF) Module Configuration

On opening the application the main screen shown
above will appear. Any greyed out options are currently
not operational. The area highlighted in red identifes the
bebalance version number.

5.4

Language Selection

bebalance now has an auto-detect feature for the radio.
You are advised to insert the RF dongle into a USB port
of the computer before starting the application as it will
be detected on start-up.

However, if you forget, just insert the dongle and either
return to the entry screen menu as highlighted above.
Or, on the configuration screen, click on the button
marked ‘Radio’.

When the radio dongle has been found the message
box will show ‘RF Dongle Found’ highlighted in green.
If not found the message box will show ‘No RF Dongle’

Enabling RF Module on the bebionic Hand

With the hand switched ON, press and hold the
programme switch on the back of the hand for
approximately three seconds until the RF dongle begins
to flash continually.

At the bottom of the entry screen there are hyperlinks
available to select the appropriate language. Those
available are: English, French, German, Spanish and
Portuguese.

40

Note: This function differs from the glove donning mode
as to enable the RF Module the hand must be switched
ON, whereas in glove donning mode the hand is first
switched OFF. The RF Module can be disabled by
pressing for more than 2 seconds. Alternatively you can
disconnect the power to the hand by using the battery
switch.

5.6

Operating Modes

There are six modes. These are selected from the
highlighted box, along with the appropriate control strategy.

Note: Grip change will generate a bleep and / or vibration
if this feature is enabled.

Mode 0

Control Strategy – Single Site Threshold

-To OPEN hand – apply signal

-To CLOSE hand – remove signal

Grip Patterns

Mode 3

Control Strategy – Single Site Proportional / Threshold

Alternating

-To OPEN hand – the first signal will OPEN the hand; a
configurable delay of 50ms to 2.0s will allow repeat OPENS
if required.

-To CLOSE hand – a signal applied outside of the delay will
CLOSE the hand; a configurable delay of 50ms to 2.0s will
allow repeat CLOSES if required

-To switch between default grip and alternative grip – apply
a further OPEN signal within variable time (up to 2 seconds)
of the hand fully opening

Grip Patterns
Thumb Opposed - up to 4 grip patterns
Thumb Non-opposed - up to 4 grip patterns

Mode 4

Control Strategy – Dual Site Proportional / Threshold

OPEN OPEN

-To OPEN hand – apply signal from OPEN electrode

-To CLOSE hand – apply signal from CLOSE electrode

-To switch between default grip and alternative grip – apply
a further OPEN signal within variable time (up to 2 seconds)
of the hand fully opening

Thumb Opposed – up to 4 grip patterns
Thumb Non-opposed - up to 2 grip patterns

Mode 1

Control Strategy – Single Site Proportional / Threshold

-To OPEN hand – apply a short burst signal

-To CLOSE hand – apply a sustained signal

-To switch between default grip and alternative grip – apply
a further OPEN signal within variable time (up to 2 seconds)
of the hand fully opening.

Grip Patterns

Thumb Opposed – up to 4 grip patterns
Thumb Non-opposed - up to 4 grip patterns

Mode 2

Control Strategy – Single Site Proportional / Threshold

-To OPEN hand – apply a quick rising stimulus

-To CLOSE hand – apply a slow rising stimulus

-To switch between default grip and alternative grip – apply
a further OPEN signal within variable time (up to 2 seconds)
of the hand fully opening.

Grip Patterns
Thumb Opposed - up to 4 grip patterns
Thumb Non-opposed - up to 4 grip patterns

Grip Patterns

Thumb Opposed – up to 4 grip patterns
Thumb Non-opposed – up to 4 grip patterns

Mode 5

Control Strategy – Dual Site Proportional / Threshold Co-

contract

-To OPEN hand – apply signal from OPEN electrode

-To CLOSE hand – apply signal from CLOSE electrode

-To switch between default grip and alternative grip – apply
a co-contraction signal

Grip Patterns

Thumb Opposed – up to 4 grip patterns
Thumb Non-opposed – up to 4 grip patterns

Please note: Where more than one grip pattern is available, the

practitioner can select the default and alternative grips for both the
primary and secondary grip patterns using bebalance programming
software. Pressing the programme switch on the back of the hand
allows the user to alternate between the primary and secondary set
of grip patterns.

The hand will be delivered pre-set to Mode 4 with
default values set to provide an operational hand
straight out of the box. Configuration via bebalance may therefore not
be essential pre-fitting.

41

5.7

!

Hand Configuration Introduction

Hand Configuration

Select bebionic on the main menu to open the
configuration screen as shown below. The ‘No RF
Found’ message may be replaced with ‘RF Dongle
Found’.

For most patients, the factory settings on the bebonic
hand will be adequate. However, for experienced
practitioners bebalance software can be used to
customise each hand to each individual through the
bebionic menu option.

Configuration essentially changes the way the bebionic
hand operates. These changes are downloaded from
the computer to the hand to allow the user to try them.
Successful alterations can be loaded and saved in
the hands memory. Details of individual iteration, once
saved, are with the patient’s ID in the History file.

Caution

Only bebionic v2 and bebionic3 hands can be
programmed using bebalance3

By default the configuration screen opens with dual

-site control strategy. You can change to single-site
by point & click on the single-site ‘radio button’
under Control Strategy.

42

5.8

Grip Selection

Control Option

Grips can be selected and ordered as desired by the
user by a simple point and click in the relevant tables.

Opposed Primary

This enables selection of the initial two grip patterns
available with the thumb in the opposed position. The
default grip is available immediately, the user can switch
to the alternate grip by applying the appropriate change
signal e.g. in mode 4, an OPEN OPEN signal will switch
between the default and alternate grip patterns.

The hand can be controlled by proportional or threshold
electrodes or alternatively by linear transducers or force
sensitive resistors. It is possible to reverse the electrode/
transducer operation without the need to physically
swap cables. By simply clicking on the electrode radio
buttons highlighted below.

Change Indication

Function change indication is available by ticking either
beep or vibrate, both or none as highlighted below.

Non-opposed Primary

Allows selection of the grip patterns as described above,
but with the thumb in the non-opposed position.

Opposed Secondary

This enables selection of a further two grip patterns
with the thumb in the opposed position. These grips
are activated by pressing the programme switch on the
back of the hand. As with the primary grip patterns, the
user can switch between the default and the alternate
grip by applying the appropriate change signal. The user
can return to the primary grip patterns by pressing the
programme switch.

Non-opposed Secondary

Allows selection of the grip patterns as described for
Opposed Secondary but with the thumb in the non­opposed position.

43

Auto Grip

This feature can be set to enabled or disabled. Note
that Auto Grip functions in Tripod Grip only. Auto Grip is
activated by providing three consecutive close signals.
De-activation occurs when the hand is opened. Re­activation is made again by three consecutive close
signals.

When Auto Grip is active, the electronics monitors
motor position for movement. If movement /slippage
of an object is detected, the finger position/grip force
is automatically altered to provide a more secure grip.
Electronic monitoring of this process occurs every
50ms.

Horizontal Buttons

Save

The hand can be configured and the settings sent to
the hand without saving if you want to give them a try. If
you wan to retain these settings for further amendment
or back-up you need to click Save. Before the data
is saved a patient identifier must be entered. There is
a description field for recording specific information as
necessary.

History

Clicking History opens a list of saved configurations.
By entering a patient identifier and clicking on the Find
button you can filter the records to only show the relevent
records. This feature enables the recovery of previous
settings for re-sending to the hand or providing a base
to work from.

Reset

If at any time you want to start again with your
configuration, clicking Reset, resets all the controls to
the default settings for the current mode.

44

Send to Hand

With the radio dongle inserted and configured and
the radio activated on the hand. It starts transmitting a
stream of signals, which can be identified by the rapid
flashing of the LED on the dongle. Clicking Send to
Hand starts the transmission of the current configuration
to the hand. On completion the message panel on the
right will show success or in failure of the process.

Radio
This enables connection of the radio module should you
forget to install the dongle before running the application.
When the dongle is found the message box will ‘RF
Dongle Found’ highlighted in green. If not found the
message box will show ‘No RF Dongle’ highlighted in
red. See section 8.1 for more information.

Read from Hand

This feature enables the current hand configuration to
be read from the hand and stored in the history file.
Following a read you are required to enter a patient
identifier. This enables retrieval of the specific patient
configuration, if desired.

Quit

This will close the configuration form and return to the
main entry screen.

45

Vertical Buttons

Electrodes

Selecting Electrodes from the vertical button menu
opens a form, shown second below. This allows
electrode signals to be monitored, reviewed and
adjusted.

With the signals displayed the electrode threshold and
maximum levels can be adjusted with the relevant
sliders, which reposition the blue and red horizontal
lines in the associated display panels. The strength of
the signal is displayed as a green vertical bar with the
peak signal indicated as single green line. On closing
the form the settings are retained for configuring the
hand using the Send to Hand option. The embedded
animation system enables modification
of the threshold settings to be sampled without the
need to keep sending data to the hand. These can
then be sent to the hand once the user is comfortable
with the settings.

The animation system can also be used as a pure
training aid without the need for a bebionic hand.
However a training tower (XXXXXXX) and radio module
(XXXXXXX) will be required.

The sliders identified are for independently adjusting on­threshold and maximum levels of the individual channels
on the hand.

The off threshold is a predetermined offset from the on
level. The on level (blue line) determines the level the
electrode signal must reach before it is active. Once
the signal reaches this level the hand operates until the
signal drops below the predetermined off level. The
maximum level (red line) sets the proportional range of
the signal input.

To turn on, point & click on Proportional Animation or
Threshold Animation as highlighted below.

The animation shows Tripod Grip as the default which,
will open and close in response to the electrode signals.
By applying an OPEN OPEN signal within a definable
period (default 1sec) the hand will change to / from a
Power Grip.

This system provides a useful ‘myo’ assessment tool
for the upper extremity amputee and also provides an
entertaining aid for use, both pre and post prescription.

46

Co-Contraction

Selecting Co-Contraction opens a form, shown below,
to monitor and set the co-contraction signals.

The black horizontal lines identify the co-contraction level
and can be adjusted as necessary. The horizontal lines
on the display area move simultaneously with the vertical
slider.

‘In Mode 5, co-contraction is used to move between
default and alternate grip patterns. The blue horizontal
lines show the on threshold level set during the myo
configuration process and can be adjusted from this
option if necessary.

The slider items highlighted on the image above are used
to set the required characteristics of co-contract signals.
Clicking Start will initiate tracing of the electrode signal.
One channel will be displayed with raising signals moving
upward and the second channel raising signals moving
downward. When the trace reaches the right hand side
of the display it will stop. To continue click Clear, this
will remove the previous trace and automatically start a
new one. If you wish to stop the trace at any point, click
Stop.

The horizontal slider highlighted above (centre left) can
be used to set the co-contraction time window.

A co-contraction signal is considered to exist when
signals from both channel 1 and 2 pass through both
the on threshold and co-contraction within a desig­nated timeframe (co-contraction window).

With the bebionic hand there is a 'soft' co-contraction
option where the co-contraction threshold can be set
lower than the on threshold level. Providing that the
peak signal does not exceed the on-threshold, a
co-contraction signal will be considered to exist.

The display period can be changed by selecting the
appropriate time period (10, 20 or 30 seconds) from
the display period drop down (top left).

47

5.9

Advanced Features

In bebalance3 the basic features can be selected
by simply clicking on the appropriate radio button
or check box control. Adjustment of more specific
features can be done by clicking Advanced.

Timer Control

For modes 1, 2, 3 & 4 there are two numeric up/
down controls to change mode timings. The upper
control Mode Change Period sets the window of time
to search for a mode change signal. In these modes
additional signals received will have have no effect and
will be considered to be the same signal.

The lower control Mode Return Period sets the period
after which the mode reverts to default where there has
been no activity. Setting the slider to zero deactivates
the revert feature. For Mode 5 there is no upper control
as mode change is activated by a co-contraction signal.
Dwell Threshold (Upper & Lower) This feature is only
used on Mode 1. The Upper control sets the time that
the signal has to exist to be identified as a CLOSE signal.
The Lower control sets the value for the period a signal
has to be held once considered an OPEN signal.

This opens an overlay form similar to the screen
highlighted below. The features displayed will be
appropriate to the mode selected.

Grip Current

It is possible to selet High, Medium or Low Grip Current.
This setting provides adjustment of grip strength and
battery consumption; the lower the setting the lower the
grip and current draw. Note: This has minimal effect on
operation speed.

Speed Control

Should you want to open or close the hand at less than
maximum speed, the numeric up/down controls provide
independent hand opening and closing speeds; 40
(default) being maximum.

48

Signal Select & Increase on Threshold
This feature offers Open & First protocols. The default is
Open which means that the hand will move in response

to receipt of the larger signal if both exceed the electrode
on threshold. When the First option is selected, the
hand will open on receipt of the first signal to exceed
the threshold and remains with this signal even if a larger
opposing signal is received.

The exception to the First signal protocol is when an
opposite signal exceeds the value of the controlling signal
by the amount set on the Minimum Dwell Threshold
control. If this happens the larger signal becomes the
dominant signal. If multiple signals are received to open
and close, the hand will continue to open unless the
close signal exceeds the amount set on the Minimum
Dwell Threshold control, which is a value above the
standard electrode level.

Dwell Threshold (Min & Max)

This feature is only used on Mode 2. The minimum
control sets the level that the signal has to exceed within
a time set by the maximum control.

Direction Change Timer

This control is used in Mode 3 only. It is used to
set the additional time window when a second
signal will be accepted as an additional same
direction movement. If set to zero, hand movement
will alternate with the next detected signal.

be confident

49

6.0

additional information,
warranty, returns and
repairs

50

There are a number of field repairs and
replacement parts that are available for
the bebionic3. The instructions for how
to do this are described in this section.

For further advice on any repairs please
contact your bebionic distributor or
email: [e-mail].

For both parts and service, please
mention that the hand is a

bebionic3

hand; including details as the whether
it is Large or Medium, Left or Right
and the date of purchase.

51

Repairs

Gaiter Removal

6.1

Pull the rear strap down and over the EQD to

1. 2.

reveal the serial number on the back of the hand.

Tilt the hand backward and stretch the strap
over the bottom of the EQD.

Pull the gaiter away from the palm of the hand,

5. 6.

making sure that the thumb cable stays in position.

52

Taking care to avoid the thumb cable, pull the
gaiter over the thumb and off the bebionic3 hand.

Using the screwdriver with the 1.50mm hex bit

3.

contained within the toolkit, loosen the screws in
the rear cover.

Note: Do not completely remove.

Slide gaiter flaps out from under the rear cover.

4.

Completely remove the gaiter from the hand. Note the thumb cable position, as this is key

7. 8.

when refitting a new gaiter.

53

Repairs

Gaiter Refitting

6.2

Slide the thumb section of the gaiter over the

1. 2.

thumb. Ensure the gaiter strap is under the thumb.
Pay special attention to the thumb cable position.

Ensure the thumb section of the gaiter is pushed
all the way to the gap shown in the image above.

54

Carefully push the flap all the way home under the

5.

rear cover.

Ensure there is as small a gap as possible

6.

between the gaiter and the rear cover.

Pull the gaiter strap around to the rear of the hand

3. 4.

and up over the EQD.

Line up the sections of the hand highlighted
with the sections of the gaiter highlighted when
pushing the gaiter flaps under the rear cover. Pay
special attention to the thumb cable position.

Retighten both of the screws in the rear cover.

7. 8.

Note: Do NOT overtighten.

Finished!

55

Repairs

Clevis Link Replacement

6.3

The clevis link has been designed to bend, should

1. 2.

the hand be excessively loaded during use. If this
should occur the part will need to be replace so
that the finger can be driven again.

5.1

Circle indicates correct side
for inserting pivot pin.

Firstly ensure the thumb is in the non-opposed
position and that all of the fingers are fully driven
open. Then remove the pivot pin with the
bebionic pivot removal pliers (Part:508-27430*).
Alternatively the pivot can be removed with the pin
punch provided in the tool kit.

*available for purchase seperately.

56

Keeping the finger flexed, use needle point pliers

5.

to insert the pivot pin through both parts of the
link.
Note: The pin is tapered and can only be inserted
from the side with the circle detailed in image 5.1.

Using a pair of standard pliers ensure that the

6.

pivot pin sits flush with the surface on both sides
of the link.

Using a spare clevice link from the tool kit. Place it

3. 4.

into the slot in the proximal. Ensure that the curve
of the clevice link curves away from the finger
towards the palm.

Bend finger forward to align the holes for the pivot
pin.

Note: Clevis curving towards the palm.

Ensure that the finger flexes fully forward and

7. 8.

springs back to the upright position as shown in
the two images above.

Finished!

57

6.4 Quality Assurance

RSLSteeper operate a UKAS approved quality management system and fully complies with the
requirements of BS EN ISO 9001:2008, ISO27001:2005 & TickIT Issue 5. This certifies that RSLSteeper
meet the appropriate international quality standards for design, manufacture and supply of prosthetic
products and user software.

RSLSteeper is registered with both the
the Food and Drugs Administration of the United States Government for the manufacture and supply of
prosthetics and orthotics products.

MHRA Registration N°: CA001031 FDA Registration N° : 9612243

FCC Registration N° : PBBGC350616 IC:ID : 10634A-RSLRFBB

Model N°: RSL-RP609

Continued compliance with the standard is monitored by a programme of internal and external based
audits.

All individual products are marked indicating that they comply with the requirements of the Medical
Devices Directive 93/42/EEC (MDD).

The mark may be applied on packaging, accompanying literature or an enclosure, rather than the
product itself.

The bebionic hand and its associated components listed in this document are covered by test
certificates for:-

Medicines and Healthcare Regulatory Authority in the UK and

58

BS EN 60601-1-2-2007 Electromagnetic Compatibility for Electronic Hand (EMC)

BS EN 60601-1-2006 Medical Electrical Essential requirements for Safety

BS EN 60950-1-2006 Information Technology Equipment for Safety

ETSI 300 440-2 V1.3.1 (2009-03) Electromagnetic Compatibility for RF Module

ETSI 301 489-3 V1.4.1 (2002-08) Electromagnetic Compatibility for RF Module

Additional internal and external test results and associated project documentation can be found in the
Technical File RP609.

8747

FCC Warning Statement

• This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1. This device may not cause harmful interference and

2. This device must accept any interference received, including
interference that may cause undesired operation.

• This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment. End users
must follow the specific operating instructions for satisfying
RF exposure compliance. This transmitter must not be co­located or operating in conjunction with any other antenna or
transmitter.

• Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.

• The RSLSteeper bebionic Medium Hand, Model:
RSL-RP609, complies with Part 18 of the FCC Rules
(Section 18.212).

• The antenna(s) used for this transmitter must be installed
to provide a separation distance of at least 20cm from all
persons.

• The End product must have a label stating ‘Contains FCC
ID:PBBGC350616’ place on it inline with FCC labelling
regulations.

The FCC and IC information is located on the outside of the palm

of each hand (left and right) underneath the gaitor.

59

INDUSTRY CANADA STATEMENTS

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.

Under Industry Canada regulations, this radio transmitter may only operate using an
antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry
Canada. To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not
more than that necessary for successful communication.

This radio transmitter (IC:ID : 10634A-RSLRFBB) has been approved by Industry Canada
to operate with the antenna types listed below with the maximum permissible gain and
required antenna impedance for each antenna type indicated. Antenna types not included
in this list, having a gain greater than the maximum gain indicated for that type, are strictly
prohibited for use with this device.

Name / Model Gain Impedance
7488910245/Wurth 1,0 50 Ohm

OEM Responsibilities

The RSL-RP609 Module has been certified for integration into products only by OEM
integrators under the following conditions:

1. The antenna(s) must be installed such that a minimum separation distance of 20cm
is maintained between the radiator (antenna) and all persons at all times.

2. The transmitter module must not be co-located or operating in conjunction with any
other antenna or transmitter.

As long as the two conditions above are met, further transmitter testing will not be
required. However, the OEM integrator is still responsible for testing their end-product for
any additional compliance requirements required with this module installed (for example,
digital device emissions, PC peripheral requirements, etc.).

60

IMPORTANT NOTE:

In the event that these conditions can not be met (for certain configurations or co-location
with another transmitter), then Industry Canada certification is no longer considered
valid and the IC Certification Number can not be used on the final product. In these
circumstances, the OEM integrator will be responsible for re-evaluating the end product
(including the transmitter) and obtaining a separate Industry Canada authorization.

End Product Labeling

The RSL-RP609 Module is labeled with its own IC Certification Number. If the IC Certification
Number is not visible when the module is installed inside another device, then the outside
of the device into which the module is installed must also display a label referring to the
enclosed module. In that case, the final end product must be labeled in a visible area with
the following:

“Contains Transmitter Module IC RSL-RP609
or
“Contains IC: RSL-RP609”

The OEM of the RSL-RP609 Module must only use the approved antenna(s) listed above,
which have been certified with this module.

The OEM integrator has to be aware not to provide information to the end user regarding
how to install or remove this RF module or change RF related parameters in the user’s
manual of the end product.

The user’s manual for the end product must include the following information in a prominent
location:

“To comply with Industry Canada RF radiation exposure limits for general population,
the antenna(s) used for this transmitter must be installed such that a minimum
separation distance of 20cm is maintained between the radiator (antenna) and all
persons at all times and must not be co-located or operating in conjunction with
any other antenna or transmitter.”

61

Radio Equipment - Canadian Warning

Statements

Radio Equipment - Canadian Warning Statements

English
"Under Industry Canada regulations, this radio transmitter may only operate
using an antenna of a type and maximum (or lesser) gain approved for the
transmitter by Industry Canada.
To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.)
is not more than that necessary for successful communication."
"This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may
cause undesired operation of the device."

French
"Conformément à la réglementation d'Industrie Canada, le présent émetteur
radio peutfonctionner avec une antenne d'un type et d'un gain maximal (ou
inférieur) approuvé pour l'émetteur par Industrie Canada.
Dans le but de réduire les risques de brouillage radioélectrique à l'intention des
autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que
la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité
nécessaire à l'établissement d'une communication satisfaisante."
"Le présent appareil est conforme aux CNR d'Industrie Canada applicables
aux appareils radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement."

“To comply with industry Canada RF radiation exposure limits for general
population, the antenna(s) used for this transmitter must be installed such that
a minimum separation distance of 20cm is maintained between the radiator
(antenna) and all persons at all times and must not be co-located or operating
in conjunction with any other antenna or transmitter.”

62

6.5 Warranty

Warranty Terms

Item Warranty Period Warranty Terms

bebionic Hand 12 months Design and Manufacture

Cables 12 months Design and Manufacture

Wrist 12 months Design and Manufacture

Batteries / Chargers 12 months Design and Manufacture, correct charging

Gloves 3 months Design and Manufacture, not wear and tear

An extended warranty is available for the bebionic hand, providing additional cover for year 2 or years 2+3.

Hand Policy

Hands returned to the RSLSteeper bebionic service centres will be assessed and where deemed beyond
repair will be replaced where a claim is made under warranty, this claim must be supported by appropriate
documentation. The warranty will be void on all system components if any components have been subject
to abuse, repair or maintenance by an uncertified person, deliberate damage, loads beyond those for
which the product was designed or by modification or neglect. You must state that you wish us to supply
a replacement.

Glove Policy

Cosmetic gloves are only replaceable under warranty where the failure is due to a manufacturing fault as
we have no control over the environment in which they are used. Please inspect the glove at first fitting to
identify any faults so that we can provide a replacement where this is necessary.

To identify the hand serial number, lift the gaiter on the back of the hand. The serial number can be found
underneath.

Please note: Each bebionic hand is fitted with a passive Radio Frequency Identity Device to allow

identification and trace during manufacture and in case of return to our bebionic service centres.

6.6 Returns

If bebionic components are to be returned for servicing please contact us at: [e-mail]
stating the hand serial number. We will issue a returns number and returns form that will need completeing
in full so that your request can be dealt with promptly.

Spare Parts Policy

Some components of a bebionic system are replaceable by

For further advice on any repairs please contact your bebionic distributor or email: [e-mail].

For both parts and service, please mention that the hand is a
or Medium, Left or Right and the date of purchase.

bebionic

bebionic3

accredited practitioners.

hand; including details as the whether it is Large

63

Notes

64

Notes

65

Notes

66

Installation Disc

Please refer to page 36 for installtion instructions

67

www.bebionic.com

be confident

Technical Support
Manufacturing Centre, Unit 7,
Hunslet Trading Estate,
Severn Road,
Leeds, LS10 1BL, UK
Tel: [phone]
e: [e-mail]

Technical Support
3619 Paesanos Parkway,
Shavano Center III, Suite 200,
San Antonio, 78231
Texas. USA
Tel: [phone]
e: [e-mail]

RSLLIT317 Issue 1 2012