Royal TS4240 User Manual
Contents
1 Welcome
Before Starting .................................................................................................................1
Using the Programming Menu................................................................................ 1
Using Buttons ................................................................................................................ 2
What’s in the Box?........................................................................................................... 2
Important Phone Numbers.......................................................................................... 2
2 Getting Started
Getting Started.................................................................................................................3
Setting the Language ................................................................................................. 5
Installing the Paper Roll ............................................................................................. 5
Setting the Date And Time ....................................................................................... 6
Programming the Sales Tax...................................................................................... 7
PC-Based Software.......................................................................................................... 8
3 Getting To Know the Cash Register
Turning the Register Off and On..............................................................................10
Using the Mode Key Area...........................................................................................11
About the Displays........................................................................................................11
Lifting and Lowering the Customer Display.....................................................12
Adjusting the Touch Screen ...................................................................................12
Using the Touch Screen ..............................................................................................13
Contents
Using Power Saving Mode ......................................................................................17
Using the Cash Drawer ................................................................................................18
4 Setting Up Your Cash Register - the Basics
Setting Working Mode.................................................................................................21
Setting Alphanumeric Descriptions........................................................................23
Using Double Wide Characters..............................................................................24
Setting Header Messages and Footer Messages................................................25
Printing Picture Logos on Receipts ......................................................................27
Printing Options on Receipts ....................................................................................28
Setting Clerk Numbers and Names.........................................................................28
Using the Clerk System................................................................................................30
Setting X and Manager Passcodes ..........................................................................30
Setting the Machine Number....................................................................................32
Programming Department Keys..............................................................................32
Programming Department Names and Numbers ..........................................34
Setting High Digit Lock-out (HDLO) ....................................................................34
Programming Department Preset Price.............................................................35
Programming Tax Status..........................................................................................35
Setting the Group.......................................................................................................35
Setting Standard, Gallonage or Negative Mode..............................................35
Setting Department Type ........................................................................................36
Setting Age Limits ......................................................................................................36
Setting the KP...............................................................................................................37
Programming the Credit Key.....................................................................................37
Programming PLU Descriptions...............................................................................38
Programming PLUs without a Barcode Reader ...............................................39
Programming PLUs with the Optional Barcode Reader ...............................40
Mapping PLUs to Direct PLU Keys ........................................................................40
Editing a PLU ................................................................................................................41
Deleting a PLU .............................................................................................................42
Printing the Program Confirmation Report .........................................................42
Before Going to Register Mode ................................................................................43
Running the Options Dump Report........................................................................43
Clearing Errors..............................................................................................................43
ii TS4240 User’s Guide
5 Setting Up Your Cash Register for Restaurant Mode
Setting Restaurant Mode............................................................................................44
Setting Cooking Messages.........................................................................................45
Happy Hour Settings.................................................................................................46
Restaurant Reports .......................................................................................................46
6 Navigating Your Cash Register Parameters
401 Department Settings ...........................................................................................48
402 PLU Settings............................................................................................................48
403 Clerk Settings .........................................................................................................48
404 Tax Settings.............................................................................................................48
405 Text Message..........................................................................................................48
406 Options.....................................................................................................................49
Printing Parameters Settings .................................................................................49
Contents
System Options Settings..........................................................................................53
System Configuration Settings..............................................................................55
Return to Machine to Default Settings ...............................................................56
Options Dump Report ..............................................................................................57
407 Others........................................................................................................................57
411 Direct PLU Setting..............................................................................................57
412 Coupon Setting...................................................................................................57
413 Discount Setting.................................................................................................57
414 HALO Setting.......................................................................................................58
415 Cash in Drawer Limit.........................................................................................58
416 FC Setup ................................................................................................................58
417 Age Limit Setting ...............................................................................................59
418 [Credit] Name ......................................................................................................59
419 Cooking Message Set .......................................................................................59
420 Happy Hour Setting ..........................................................................................59
421 Picture Logo Choice..........................................................................................59
TS4240 User’s Guide iii
422 Counter /No Setting..........................................................................................60
423 PC Communication ...........................................................................................60
424 ISP Upgrade .........................................................................................................60
425 Version Information ..........................................................................................60
426 System Information...........................................................................................60
Contents
427 RAM Logo Download........................................................................................60
7 Ringing up Sales and Using Training Mode
Ringing up Sales.............................................................................................................62
Ringing up Sales without a PLU Number...........................................................62
Ringing up Sales with a PLU Number..................................................................63
Ringing up Sales with a Direct PLU Key..............................................................63
Ringing up Sales with the Optional Royal Barcode Reader.........................64
Printing Receipts............................................................................................................64
Receipt on Demand ...................................................................................................65
Using Tables ....................................................................................................................65
Opening and Closing Tables...................................................................................65
Transferring Tables.....................................................................................................66
Viewing Active Tables ...............................................................................................66
Using Cooking Messages.........................................................................................67
Printing the Bill ............................................................................................................67
Closing Out or Ending Tables.................................................................................68
Using Training Mode....................................................................................................68
Setting the Training Passcode ...............................................................................69
Entering and Exiting Training Mode....................................................................70
8 Programming Complex Tax Rates
About Tax Systems........................................................................................................71
USA Tax - Choosing Straight Add-On Rate or Table Tax...............................71
Tax Limits.......................................................................................................................72
Selecting the Tax System............................................................................................72
Programming Straight Add-on Tax in the United States ................................73
Programming Table Tax in the United States .....................................................74
Calculating Your Tax..................................................................................................75
Example Tax Worksheet ...........................................................................................77
The Worksheet.............................................................................................................78
Using Canadian Tax Rates ..........................................................................................79
Using VAT Tax Rates .....................................................................................................80
Printing a Confirmation Report ................................................................................80
iv TS4240 User’s Guide
9 Running Reports
Running the Department Confirmation Report.................................................82
Running the PLU Confirmation Report .................................................................82
Running the Clerk Confirmation Report ...............................................................82
Running Management Reports ...............................................................................83
About X Reports..........................................................................................................83
About Z Reports..........................................................................................................85
Running Reports............................................................................................................87
Financial Report Example........................................................................................87
More Information about the Electronic Journal (EJ) Reports .....................88
10 Maintenance and Options
Cleaning the Touch Screen........................................................................................92
Installing a Replacement Paper Roll.......................................................................92
Contents
About the Serial Port....................................................................................................93
Connecting the Cash Register to a PC ...................................................................94
About the Battery..........................................................................................................95
11 Troubleshooting
Paper End or Other Printer Errors............................................................................96
No Receipt Printing.......................................................................................................97
No Printing on the Receipt ........................................................................................97
The Cash Register Screen goes Dark ......................................................................97
Electronic Journal Memory Errors ...........................................................................97
The Cash Register Does Not Work at All ...............................................................98
Opening the Cash Drawer When There is no Power........................................98
Performing a Partial Reset..........................................................................................99
Performing a Master Reset.........................................................................................99
If Nothing Helps.............................................................................................................99
Error Messages ............................................................................................................ 100
12 Examples
TS4240 User’s Guide v
Transaction Codes...................................................................................................... 104
Sample Receipt......................................................................................................... 105
Adding Tax to a Non-Taxable Department....................................................... 106
Active Table Pickup ................................................................................................... 106
Contents
Bill Print ..........................................................................................................................106
Cash Sale With Tendering Change....................................................................... 106
Cash Sale Without Tendering Change................................................................ 107
Charge Sale ................................................................................................................... 107
Credit/Charge Refund............................................................................................... 107
Check Sale .....................................................................................................................108
Cooking Messages ..................................................................................................... 108
Using Preset Messages ..........................................................................................108
Using Manual Messages........................................................................................ 109
Coupon Discount Sale ..............................................................................................109
Credit Sale .....................................................................................................................109
Dept Shift Button and Departments above 40................................................110
Direct (Hard) PLUs ......................................................................................................110
Exempting Tax On An Item .....................................................................................110
Exempting Tax on the Entire Sale......................................................................... 111
Foreign Currency Sale............................................................................................... 111
Gallonage Sales Transaction................................................................................... 112
Misc. Sale........................................................................................................................ 112
Multiplication of a Department Unit Price ........................................................112
Multiplication of a Direct (Hard) PLU................................................................... 113
Multiplication Sale and Overriding a Preset Department Price................. 113
Multiplying By A Fraction ........................................................................................113
No-Sale Function (Opening the Cash Drawer).................................................114
Opening and Closing Tables ..................................................................................114
Paid-Out Sale................................................................................................................ 114
Percentage Discount Sale........................................................................................ 114
PLU Sale..........................................................................................................................115
Received-On-Account Sale...................................................................................... 115
Registering a Department Unit Price................................................................... 116
Registering a Reference Number/Message....................................................... 116
Return Sale .................................................................................................................... 116
Refunding Cash ........................................................................................................... 117
Split Tendering Sale................................................................................................... 117
Transferring Tables..................................................................................................... 118
vi TS4240 User’s Guide
Contents
Using the Error-Correct /Void Button.................................................................. 118
Voiding Cooking Messages .................................................................................... 119
Voiding a Coupon Sale............................................................................................. 119
Voiding a Department Preset Price ..................................................................... 120
Voiding a Department Preset with a Coupon Discount............................... 120
Voiding a Department Preset with a Percentage Discount........................ 121
Voiding a Percentage Sale ...................................................................................... 121
Voiding a Multiplication of a Department Preset Price................................ 122
Voiding a Department Multiplication Sale........................................................ 122
Voiding a PLU Sale ..................................................................................................... 123
Voiding a PLU Multiplication Sale ........................................................................ 123
Voiding a PLU Sale with a Coupon Discount.................................................... 123
Voiding a PLU Sale with a Percentage Discount............................................. 124
Voiding an Entire Sale before Finishing the Sale ............................................ 124
Voiding a Sale .............................................................................................................. 125
Product Information
Specifications and Safety......................................................................................... 126
Safety and Legal Notices ......................................................................................... 127
CAUTIONS AND WARNINGS ................................................................................... 127
Software Licensing Agreement............................................................................. 129
Manufacturer’s Limited Warranty......................................................................... 130
Ordering Supplies and Accessories ..........................................132
Index ...........................................................................................133
TS4240 User’s Guide vii
CHAPTER 1
Welcome
Congratulations on purchasing your new Royal cash register! This register
is designed to be easy to use, helping you to focus on running your
business.
Before Starting
Before you start using this manual to set up and customize your cash
register, you should know the information in this chapter.
Using the Programming Menu
This cash register has a touch screen. You perform most cash register
functions by simply touching the correct key on the screen or using the
corresponding menu.
The easy menu system on this cash register prompts you through many
tasks you perform.
TS4240 User’s Guide
Using Buttons
When you need to press a key in this manual, a picture of the key you
need to press appears and the name of the key is in another font. For
example:
1 If you are ringing up a check, press check.
What’s in the Box?
Look for and unwrap the following:
• Cash Register
• Receipt printer
• 1 printer cable to connect the printer to the cash register
• 1 AC power cord to plug the cash register into a wall plug
What’s in the Box?
• RegisterLink
• 2 sets of keys. 1 set consisting of 2 marked Reg and 2 marked Z Another
set of smaller keys to manually lock and unlock the cash drawer.
• 1 starter roll of standard thermal paper, Royal Reorder Number 013127
(2¼ inch or 57.5 mm wide)
• This user’s guide and the Quick Start guide
• 3 styluses
• Logo Download Software
TM
software and 6 foot serial cable
Important Phone Numbers
If you need help or want to order additional supplies, use the following
contact information.
Customer Service: 1-800-272-6229 (USA)
1-888-266-9380 (Canada)
01-800-849-4826 (Mexico)
Ordering Supplies: 1-888-261-4555
Website: www.royal.com
To order items, see Ordering Supplies and Accessories on page 132.
TS4240 User’s Guide 2
CHAPTER 2
Getting Started
Setting up your cash register consists of the following steps:
1 Unpacking the cash register
2 Connecting the receipt printer and installing the paper roll.
3 Plugging the cash register into a power source.
4 Turning on the cash register by pressing the power switch on the right
Do all the steps and follow the detailed instructions shown on the cash
register display to make sure your cash register is set up correctly.
When you are done with this chapter, see the chapter called Getting To
Know the Cash Register, starting on page 10 and the chapter called Setting
Up Your Cash Register - the Basics, starting on page 21 for more
information about your cash register.
Getting Started
This chapter helps you understand what the setup options are to help you
customize the setup.
Note
If you make a mistake while you are programming, press the Clear key.
side of the cash register
TS4240 User’s Guide
Getting Started
To get the cash register ready to use
1 Remove the cash register and the parts from the box. Store the box and
packing material in a safe, dry place. If you need to move the register in
the future, you can put it back in the box.
2 Remove the tape holding the parts of the cash register in place. For
example, there may be tape on the Customer display.
Put the register on a hard, level surface, away from rain and spilled
drinks. A hard, level surface makes it easier for the cash drawer to go in
and out smoothly.
Do not put the register on a porous surface. Depending on the surface or
any cleaning solution used on the surface, the rubber feet may leave
marks on the surface. Do not place the register on any valuable surface,
such as antique or fine wood tables, desks, and so on.
3 Using the cables provided, connect the receipt printer to the back of the
cash register. Connect the other end of the cable to the receipt printer.
4 Plug the cash register into a grounded three-hole electrical wall outlet.
(115-120 volt, 60 hertz). Make sure the electrical cord is not going to be
tripped over or accidentally pulled from the electrical outlet.
Put the cash register on an electrical circuit with no other electrical
device or appliance. Other appliances can overload the circuit or cause
electrical interference with the cash register. It is best that you use a
circuit without other appliances already on it.
5 Using the switch located on the right side, turn the cash register on. You
may see a system message and then a prompt.
6 If applicable, use the included stylus to carefully press the dots on the
upper left and then the lower right corners of the screen. The cash
register is ready to use in Restaurant mode.
Caution
The cash register initially starts in Restaurant mode. You can change this to
Retail mode, if needed. if you change your mind later, changing modes
deletes all programming you entered. For more information about
programming the mode, see Working Mode on page 56.
TS4240 User’s Guide 4
Chapter 2 Getting Started
Setting the Language
You can select the cash register to use English, Spanish, or French.
Important
Not all versions of the cash register support multiple languages, call Royal at
1-800-243-4002 for more information.
Changing the language changes the factory programmed words you and
the customer see on the displays. However, changing the language does
not translate any words you program in the cash register, such as PLU
descriptions, header information, and so on.
Note
If you start programming the cash register and then change the language,
you lose all your programming changes.
To set the language when you first set up the cash register
406 -- OptionsSystem Options Settings
1 Put the MGR key in the Mode key slot and turn it to the PROG
position.
2 Press the Arrow Down key to select 406 -- Options. Press Enter.
3 Press the Arrow Down key to select System Options. Press Enter.
4 Select System Configuration Settings. Press Enter.
5 Select Language. Press Enter.
6 Select the language you want using the pop-up box. The language shown
on the displays is set to the language you selected.
Installing the Paper Roll
Your cash register has a separate thermal printer that prints receipts for
the customer. Use 2¼ inch (57.5 mm) wide standard thermal register
paper. Do not use bond paper because the register does not use a ribbon
or ink for printing.
Caution
Do not manually pull the receipt paper. Always use the Feed key to
remove or advance the paper. Do not use sharp or pointed instruments in
the printer. This can seriously damage the printer.
5 TS4240 User’s Guide
To install the paper roll
1 Open the receipt printer cover.
2 Unwrap the paper roll. Place the paper roll
in the paper well with the paper feeding
from the bottom.
3 Grab the small handle on the right of the
print head. Flip the little handle towards
the front of the printer.
4 Feed the end of the paper into the slit
under the print head.
5 Flip the little handle towards the back of
the printer.
6 Press the Feed key to move the paper
through the printer to make sure there is
no jam and the paper is properly installed
before continuing.
7 Feed the paper through the paper slot in
the printer cover.
8 Close the printer cover.
Getting Started
Setting the Date And Time
The date changes every day and prints in the month-day-year format. You
can prevent the date from printing on the transaction receipts. The date
format can also be changed to print day-month-year. For more
information, see Date Format on page 55.
The time can print in either the 12 or 24 hour (military time) format. The
default setting is to print in the 12 hour format, which is normally used. To
change to the 24 hour format, see Date Format on page 55. You can set the
cash register so that it does not print the time on receipts. For more
information, see Printing Options on Receipts on page 28.
To set the date
406 -- OptionsSystem Configuration Options
1 Put the MGR key in the Mode key slot and turn it to the PROG position.
2 Press the Arrow Down key to select 406 -- Options. Press Enter.
3 Select System Configuration Settings. Press Enter.
4 Select Date Adjust. Press Enter. Press the Enter key again.
5 At the prompt, use the Number keys to enter the date.
For example, to enter June 30 2007, press 063007. Press Enter.
TS4240 User’s Guide 6
Chapter 2 Getting Started
To set the time
406 -- OptionsSystem Configuration Options
1 Put the MGR key in the Mode key slot and turn it to the PROG
position.
2 Press the Arrow Down key to select 406 -- Options. Press Enter.
3 Select System Configuration Settings. Press Enter.
4 Select Time Adjust. Press Enter. Press the Enter key again.
5 At the prompt, select AM or PM.
6 At the prompt, use the Number keys to enter the date.
For example, to enter 9:43 am, press 0943. Press Enter.
Programming the Sales Tax
Now you need to select and program the sales tax for your area. You can
use 1 of 2 tax types in the US:
• Straight tax: The sales amount is multiplied by a flat percentage rate
such as 5%. For example, on a $1.00 item, $.05 is added for tax.
• Table tax: The tax is charged based on a tax table you obtain from your
local or state government tax office.
Straight tax is the easiest and most commonly used tax rate. Most states
and areas use straight tax. To find out which sales tax type and percentage
rate to use, contact your local government office.
You can also set the maximum non-taxable amount (the highest amount at
which taxes are exempt) or tax limit.
This section explains setting simple sales tax in the United States, the
default. See Selecting the Tax System on page 72 for other sales tax
systems.
7 TS4240 User’s Guide
PC-Based Software
To set Straight USA (add-on tax)
404 -- Tax Settings
1 Put the MGR key in the Mode key slot and turn it to the PROG position.
2 Press the Arrow Down key to select 404 -- Tax Setting. Press Enter.
3 Select Tax 1 Setup and press Enter. Select Rate.
4 Press Enter. Enter the tax rate. For example, if your local sales tax rate is
10%, enter 10000. To program other tax rates, press the following:
For this tax rate... Press these keys...
7. 7 5 % 7750
5.5% 5500
10.5% 10500
5 Press Enter. For tax tables and more advanced tax rate programming, see
Programming Complex Tax Rates on page 71.
For more information about the other features of your cash register, see
Setting Up Your Cash Register - the Basics on page 21 and Navigating
Your Cash Register Parameters on page 47.
PC-Based Software
Your cash register includes:
• RegisterLink PC-based software.
• This software allows you to connect the cash register to your PC to
download your sales information and transfer it to QuickBooks® Pro
2002 or later. For instructions about using the software, see the
RegisterLink manual.
• Program your cash register from the PC - You can program clerk names,
PLUs, departments, the header, and the footer on your PC and
download these settings to your cash register.
• Back-Up and Restore - Whether you programmed your cash register
data on the cash register or on your PC, you can back-up that
programming and store the data on your PC. Should you lose the
memory in your cash register, you can simply restore the data from your
PC back to the cash register without having to reprogram all the PLU's,
Departments and other data.
• Additional Cash Registers - When you buy additional cash registers, you
can use the back-up-and-restore feature with multiple registers of the
same model number. Just program one register, back-up the data to your
PC, and then restore or download the data from your PC to the other
TS4240 User’s Guide 8
Chapter 2 Getting Started
registers, as long as they are all the same model number. This saves you
the time of having to program each register individually.
Check the Royal web site for any new features and upgrades to RegisterLink.
Using the RegisterLink software requires connecting your computer to the
cash register using the serial port. To connect your computer to the serial
port, you need to use the included null-modem serial cable. For technical
details about the serial connection, see About the Serial Port on page 93.
For information for connecting the cash register to your PC, see Connecting
the Cash Register to a PC on page 94.
The RegisterLink software is on a CD. Please install the software from this
CD. Then check for updates on the Royal web site (www.royal.com). If a later
version of the RegisterLink software is available on the website, download it
from the web site and install it on your PC. It is important that the CD
version of the software is already installed on your PC before you download
and install any updates.
RegisterLink software instructions are separate from this manual. The
RegisterLink instruction manual is on the CD that contains the software. An
updated and revised version of the instruction manual accompanies any
newer version of the software that is downloaded from our web site. Refer to
the RegisterLink instruction manual for all software-related operational
instructions and assistance.
9 TS4240 User’s Guide
CHAPTER 3
Getting To Know the Cash Register
This chapter shows you the basics of using your cash register after you set
it up. If you have not yet set up your cash register, see the Quick Start
sheet that came in the box with your cash register or Getting Started on
page 3.
Turning the Register Off and On
You should turn the cash register off when you are not using it. The touch
screen does not work and the cash drawer is electronically locked. A small
amount of power maintains the programming and transaction data totals.
Note
Do not turn the cash register off in the middle of a transaction. Complete all
transactions before you turn the cash register off. If the cash register is
turned off during a transaction, when the cash register is turned on again,
you see a message that the power was interrupted. Depending on the
control lock position, you may or may not see a “Transaction did not end”
message.
To turn the cash register on
1 Locate the power switch on the right side of the cash register.
2 Press the switch towards the back of the cash register to turn it ON.
To turn the cash register off
1 Locate the power switch on the right side of the cash register.
2 Press the switch towards the front of the cash register to turn it OFF.
TS4240 User’s Guide
Chapter 3 Getting To Know the Cash Register
Using the Mode Key Area
In the Mode key area you can do the following.
Table 1 Mode key settings
This setting... Does this...
• PRG Programs the cash register. Use the key marked MGR.
• LOCK Locks the cash register and shows the screen saver. All
keys do this.
• REG Turns the cash register ON for all normal sales
transactions. All features of the cash register are
activated as programmed. A customer receipt is printed
for every transaction, if the cash register is programmed
to do this.
• X Lets you read all transaction totals without clearing any
totals. This is useful for mid day reports. Use the key
marked MGR.
• Z Lets you read all transaction totals and clears all
If you need to keep the register plugged in when you are not using it, turn
the Mode key to the LOCK position. The touch screen will not work and
the cash drawer is electronically locked. A small amount of power
maintains the program and transaction data totals.
About the Displays
Your cash register has 2 displays.
Clerk screen
Your cash register has a touch LCD screen. This screen lets you touch the
“keys” on the screen to program the cash register, ring up sales, and
generate reports.
Using the adjustment flap on the back of the screen, you can move the
screen to 6 different positions to make it easier for you to use.
Customer Display
transaction totals to zero, except the end of day, or close
of day, totals. Use the key marked MGR.
You can lift and rotate the customer display so customers can see what is
happening. When you move the register or store it, lower the display so it
doesn’t get damaged.
Your cash register has a 1 line customer display that shows letters and
numbers (alphanumeric) The alphanumeric display shows 10 digits for
descriptions and sales dollar amounts.
11 TS4240 User’s Guide
Lifting and Lowering the Customer Display
You can lift and lower the customer display so that customers can easily
see what is happening.
Adjusting the Touch Screen
Your cash register has an LCD touch screen for the operator. You can
adjust the angle of the clerk display to more easily see the screen. The
screen can adjust to one of 6 angles.
To adjust the clerk display
1 Lift the touch screen. Do the following:
a Grasping the upper right and left sides of the touch screen, lift the
touch screen away from the cash register.
b The touch screen rotates from the bottom.
c Do not force the touch screen past the maximum position.
About the Displays
2 Move the adjustment flaps away from the cash register. Do the following:
a Look at the back of the screen.
b Grasping the legs of the adjustment flap, move the adjustment flap
away from the touch screen.
c The adjustment flap is attached at the top of the touch screen.
3 Place the legs of the adjustment flap in the slots. Do the following:
a Look in the recessed area that the screen was folded into.
b Locate the slots.
c Place the legs in a slot.
d Try the different slots until you like the angle of the touch screen.
4 Gently press down on the touch screen to make sure it is seated firmly in
place.
TS4240 User’s Guide 12
Chapter 3 Getting To Know the Cash Register
Using the Touch Screen
The restaurant touch screen on your cash register looks similar to the
following:
The retail touch screen on your cash register looks similar to the
following:
13 TS4240 User’s Guide
Using the Touch Screen
To use the touch screen, do the following:
• To use the cash register, put the Reg key in
the Mode key slot and turn it to the Reg
position. Now you can press the Number
keys and Department keys to ring up a
sale. For more information about ringing
up sales, see Ringing up Sales and Using
Training Mode on page 61.
• To program the cash register, put the
MGR key in the Mode key slot and turn it
to the PROG position. You can start programming. For more
information about programming the cash register, see Setting Up Your
Cash Register - the Basics on page 21 and Navigating Your Cash Register
Parameters on page 47.
The following identifies some of the keys on the touch screen and what
you can use them for
Table 2 Navigating the touch screen
To do this... Use this key...
Enter single entry coupon discounts
Feed paper through the printer
Use Received On Account
Use one of three preset discounts or add-ons
Return Merchandise
Use Cash Paid-Out
Apply one of four Foreign Currency options
TS4240 User’s Guide 14
Chapter 3 Getting To Know the Cash Register
Table 2 Navigating the touch screen
To do this... Use this key...
Error Correction of last input.
Access up to 240 direct or hard PLUs for
one-touch item entry
Enter a PLU number manually
Clear an entry
Enter multiple quantities of a PLU or item
during a sale
Show the default date/time/status screen on the
clerk display between sales in the Sales
Registration mode
Sets an entire sales transaction as tax exempt, if
pressed after the Subtotal key at the end of a
transaction. For example, you might be selling to
a non-profit organization or a reseller.
No further items can be entered if a sale is set to
tax-exempt. You see a prompt on the clerk
screen to help you
If pressed before an item is entered, it overrides
the tax on that item.
Override the pre-programmed tax rate for an
item with a different tax rate
15 TS4240 User’s Guide
Using the Touch Screen
Table 2 Navigating the touch screen
To do this... Use this key...
Scroll up and down on the screen
Exit the current screen and go back to the
previous screen
Refund
Received on account
Enter a descriptive or reference number during a
sale, such as an invoice number or product serial
number
In Restaurant mode, enter a manual cooking
message
Open the cash drawer and ring a No-Sale
transaction
Void a line item, a specific amount, PLU, or
C.M. entry
Void entire current sales transaction
Log on or log off a clerk
TS4240 User’s Guide 16
Chapter 3 Getting To Know the Cash Register
Table 2 Navigating the touch screen
To do this... Use this key...
End a sale as a Charge sale paid for by a credit
card
End a sale as a Charge sale paid for by a credit
card
Enter a character as double-wide during text and
description entries in Programming mode
Subtotal a sales transaction
End a sale paid for with check or money order
End a sale paid for with cash
Enter the dollar amount the customer gave you
for a cash sale and the register calculates change
Reprint the sales receipt for the previous sales
transaction before another transaction is started
To enter and accept all entries in the Program
mode and Reports mode
Using Power Saving Mode
The cash register includes a power saving, or “sleep” mode. This mode
saves energy and prevents the clerk display from getting damaged by
“burn-in”—just like a screen saver on your laptop or PC.
After a specified period of minutes of inactivity, the cash register goes into
sleep mode and the clerk display goes dark. The cash register does not
actually turn all the way off, it just goes to sleep.
To wake up the unit, tap the touch screen.
17 TS4240 User’s Guide
The default time before the cash register goes to sleep is 5 minutes, but
you can change this.
To change the power saving time
406 -- OptionsSystem Configuration SettingPower Saving
1 Put the MGR key in the Mode key slot and turn it to the PROG position.
2 Press the Arrow Down key to select 406 -- Options. Press Enter.
3 Press the Arrow Down key to select System Configuration Setting. Press
Enter.
4 Press the Arrow Down key to select Power Saving. Press Enter.
5 Touch your selection.
Using the Cash Drawer
The cash drawer is where you put the money after you ring up a sale.
Inside the cash drawer is the cash tray. The cash tray has slots for putting
paper bills and a removable tray for coins. You can store paper items such
as checks and charge slips under the removable coin tray.
Using the Cash Drawer
The cash drawer also has 2 media slots on the front of the cash drawer that
let you slide paper items, such as checks into the cash drawer without
opening the cash drawer. When you slide items into the media slots, the
items are automatically placed under the cash tray. Lift the cash tray out of
the cash drawer to retrieve these items.
When you ring up a sale, the cash drawer automatically opens so you can
make change and put money away. You can also electronically open the
cash drawer without making a sale. This is handy if you need to make
change for someone or forgot to put something away. Press the #/NS key.
The cash drawer locks in 2 different ways. Locking the cash drawer is a
good idea if you need to leave the cash register.
• The cash drawer automatically locks electronically when you turn the
cash register off. The emergency open lever will still open the cash
drawer when it is electronically locked.
• You can also use the 777 key to mechanically lock the cash drawer. If you
lock the cash drawer this way, you must have the key to open it again.
Even the emergency open lever will not open the cash drawer when it is
locked with the key.
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Chapter 3 Getting To Know the Cash Register
Important
If the cash drawer will not open, see if the lock on the cash drawer is turned
to the right. If it is, the drawer is locked with the 777 key. You need the key to
unlock the cash drawer. If the key is lost or locked in the cash drawer,
contact Royal.
When you are using the cash drawer, make sure you lower the bill arms
before you close the cash drawer. Never slam the drawer closed.
To open the cash drawer after a sale
1 When you are done ringing up a sale, press the Amount Tender key or
any charge key. The cash drawer opens. You can make change and put
the money in the drawer.
2 When you are done, push the cash drawer closed.
To open the cash drawer without making a sale
1 Press the #/NS key. The cash drawer opens and a No Sale receipt prints.
2 When you are done, push the cash drawer closed. These “no-sale
transactions” are recorded in the Electronic Journal and on the X/Y
daily sales reports for an audit trail.
To lock and unlock the cash drawer using the key
1 Using the small key labeled 777, insert the key in the lock in the front of
the cash drawer.
• To lock the cash drawer, turn the key to the right and remove the key
from the lock.
• To unlock the cash drawer, turn the key to the middle position and
remove the key from the lock.
2 To open the cash drawer manually (for example, if the cash register is
unplugged), insert the 777 key and turn to the left. The cash drawer
opens.
19 TS4240 User’s Guide
Using the Cash Drawer
To open the cash drawer using the emergency lever
1 With your hands on the cash drawer, carefully tip the front of the register
up. Make sure you support the touch screen. Underneath the cash
register, toward the back of the register, you see a small lever.
2 Push the lever in the only direction it will move. The cash drawer opens.
If the cash drawer will not open, make sure it is not locked with the 777
Drawer key.
TS4240 User’s Guide 20
CHAPTER 4
Setting Up Your Cash Register - the
Basics
This chapter includes explanations for:
• Setting working mode
• Specifying messages on the display and on receipts
• Setting clerk names and numbers
• Setting machine numbers
• Setting clerk and manager passcodes
• Programming PLUs
• Clearing error codes
•and more
Setting Working Mode
One of the most important settings you make is selecting the mode you
want the cash register to run in. After you select a mode, if you change to
the other mode, you lose all your sales and programming information.
This cash register has 2 modes: Restaurant mode and Retail mode.
TS4240 User’s Guide
Setting Working Mode
Restaurant mode - the default
The TS4240 includes specific features that make it easy to run your
restaurant, including:
• Table tracking and floating guest checks. This lets you support up to 50
tables and up to 40 server staff, as well as transferring tables, closing
tables and much more.
• Up to 240 of the 3,000 available PLUs can be setup using direct keys.
Direct PLUs let you program an item, such as Porterhouse Steak, and
assign it a price. When the server staff presses the Porterhouse Steak key,
a Porterhouse Steak with the correct price is registered.
• One remote kitchen or bar printer. This lets you include a printer in the
kitchen so the cooking staff can print orders.
• Age verification setting. This prompts your staff to check customer
identification and verify age requirements for certain orders, such as
alcohol. You can specify up to 2 different ages.
• Happy Hour settings. This lets you assign one of the three price levels for
PLUs during specified times each day. Then, during that Happy Hour, a
discounted price can be in effect. You can also use this for different prices
on the same items on a lunch menu and a dinner menu.
• For more information about using the cash register in restaurant mode,
see Setting Up Your Cash Register for Restaurant Mode on page 44.
Retail mode
The TS4240 includes specific features that make it easy to run your retail
business, including:
• Up to 200 Departments. You can program each Department with a name
or description of up to 12-characters. Also, program the appropriate tax
rate and individual prices. Each department can be set with special
features such as gallonage for the sale of measured items, negative
department and with an age limit.
• Up to 240 of the 3,000 available PLUs can be setup using direct keys.
Direct PLUs let you program an item, such as 8x10 Frame, and assign it a
price. When the clerk presses the key labeled 8x10 Frame, a 8x10 Frame
with the correct price is registered.
• 40 Clerk ID System. This lets you program clerk access for up to 40
employees. You can specify employee names, up to 24-characters, to
print on receipts. This also lets you run sales analysis by clerk. You must
specify numeric passcodes for each clerk.
TS4240 User’s Guide 22
Chapter 4 Setting Up Your Cash Register - the Basics
• Age verification setting. This lets prompts your staff to check customer
identification and verify age requirements for certain items, such as
alcohol or tobacco. You can specify up to 2 different ages, such as 1 for
alcohol and 1 for tobacco.
• Multiple Price Levels for each PLU. This lets you assign one of the three
price levels for discounted prices or different prices during different
times of the day, such as clearance items or end-of-day sales for fresh
food, baked goods and other prepared foods.
Caution
Changing modes after you set up your cash register deletes your
programming settings. You cannot undelete these settings.
To set the mode
406 -- OptionsSystem Configuration Settings
1 Put the MGR key in the Mode key slot and turn it to the PROG
position. If prompted, enter the Manager passcode and press Enter.
2 Press the Arrow Down key to select 406 -- Options. Press Enter.
3 Press the Arrow Down key to select System Configuration Settings. Press
Enter.
4 Press the Arrow Down key to select Working Mode. Press Enter.
5 Select Retail or Restaurant. If you see a warning prompt, press Yes.
Setting Alphanumeric Descriptions
You can program custom header and footer messages, clerk names,
departments, and item descriptions. These text messages and descriptions
appear on the receipt and on the customer display.
Note
Only capital letters of the alphabet initially appear on the screen. To use
lower case letters, press the caps lock key.
Use the Number keys to enter any numbers you want.
You may need certain special symbols. For example, if you need the /
symbol or if you need a comma, press the Symbol key. There are 2 pages
of available symbols.
Important
If you enter the wrong character, press the back space key to delete the
character. Now you can continue.
23 TS4240 User’s Guide
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