Royal 115cx User Manual
Owners Manual
Royal
115cx
Cash Management System
8 Departments / 99 PLUs
Portable
4 Clerk Totals
Automatic Tax Computation
4 Tax Tables
Currency Conversion
Security features
Programmable Electronic Cash Register
Easy Set-Up Instructions
see page 12
WELCOME...
to the Royal family of fine business machines.
We sincerely hope you will enjoy the many benefits
of being associated with a distinguished product
name that has represented both quality and
customer satisfaction since 1905.
This electronic cash register is designed to help your business function smoothly by providing efficient
register operations and accurate management reports. Start-up is quick and easy, yet there are many
options that can be added and revised so that you can customize your operations for optimum productivity.
Here are just a few of the register's many valuable features:
• 8 departments and 99 PLU settings
• Portable, battery powered
• 4 Clerk Totals
• Security system
• Choice of Journal or Customer Receipt printout
• Automatic tax computation for tax rate (Canadian Tax and VAT - 4 Rates)
• Up to 4 Tax Tables
• Currency Conversion
• Department-linked entry options that streamline and speed-up operation
• Periodic management reporting systems
• Battery back-up / memory protection of records
PLUS...
The ROYAL CONSUMER PRODUCT SUPPORT HOTLINE gives you the opportunity to call for
operational assistance and problem resolution. Please call toll-free:
Customer Service:
1-800-272-6229 (USA)
1-888-266-9380 (in Canada)
Ordering Supplies: 1-888-261-4555
TABLE OF CONTENTS
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INTRODUCING ...YOUR CASH REGISTER .................................................................................................. 1
STANDARD ACCESSORIES.................................................................................................................... 1
USING THIS MANUAL ............................................................................................................................. 1
SPECIFICATIONS AND SAFETY .................................................................................................................. 2
SETTING UP AND MAINTAINING THE CASH REGISTER ........................................................................... 3
KEYPAD FUNCTIONS ................................................................................................................................ 4-5
THE CONTROL SWITCH .............................................................................................................................. 6
REMOVABLE CASH DRAWER ................................................................................................................ 6
THE DISPLAY ................................................................................................................................................ 7
READING THE DISPLAY ......................................................................................................................... 7
Special Symbol Indicators .................................................................................................................... 7
DISPLAYING THE TIME ........................................................................................................................... 7
ERROR CONDITIONS ................................................................................................................................... 8
THE ERROR ALARM SYSTEM ................................................................................................................ 8
Clearing An Error ................................................................................................................................. 8
VOIDING ERRORS .................................................................................................................................. 8
Voiding the Entry Just Completed ........................................................................................................ 8
Voiding An Earlier Entry ....................................................................................................................... 8
THE POWER SYSTEM .................................................................................................................................. 9
LOADING PAPER ........................................................................................................................................ 10
INSTALLING THE INK ROLL ...................................................................................................................... 11
QUICK START .............................................................................................................. 12-13
SETTING PROGRAMS .......................................................................................................................... 14
Entering the Program Mode ............................................................................................................... 14
Exiting the Program Mode ................................................................................................................. 14
Clearing Errors ................................................................................................................................... 14
DATE AND TIME .................................................................................................................................... 15
Setting the Date and Time ................................................................................................................. 15
SETTING THE CLERK SYSTEM ........................................................................................................... 16
PERCENT DISCOUNT (-%) ................................................................................................................... 17
Setting a Percent Discount (-%) Rate ................................................................................................ 17
DEPARTMENT TAX STATUS ................................................................................................................ 18
Assigning a Department Tax Status/Multiple Item Sale ...................................................................... 18
Programming Departments as Taxable and Non-Taxable.................................................................. 18
ZERO PRICE ENTRY SETTING............................................................................................................. 18
TAX RATE .............................................................................................................................................. 20
Programming the Tax Rate ................................................................................................................ 21
Single Fixed Percentage Tax Rate..................................................................................................... 21
State Tax Table Rate ......................................................................................................................... 22
PRICE LOOK UPS .................................................................................................................................. 23
Creating Price Look-Ups (PLUs) ........................................................................................................ 23
PLU Confirmation Report ................................................................................................................... 24
SECURITY CODE AND DECIMAL POINT ............................................................................................. 25
Assigning a Security Code ................................................................................................................. 25
Setting the Decimal Point ................................................................................................................... 25
SETTING THE EURO CONVERSION FEATURE ................................................................................. 26
SUMMARY OF PROGRAMS .................................................................................................................. 27
TABLE OF CONTENTS
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TRANSACTION EXAMPLES FOR OPERATING THE CASH REGISTER ................................................... 28
SAMPLE RECEIPT ................................................................................................................................. 28
TRANSACTION SYMBOLS .................................................................................................................... 28
STANDARD TRANSACTIONS ............................................................................................................... 29
Registering a Single Item Sale and Tendering Change ...................................................................... 29
Registering a Sale to Multiple Items ................................................................................................... 29
Registering a Charge Transaction ..................................................................................................... 29
Using Split Tendering ......................................................................................................................... 30
MINUS (-) KEY TRANSACTIONS ........................................................................................................... 30
Registering a (-) Reduction (Coupon) ................................................................................................ 30
PERCENT DISCOUNT (-%) TRANSACTIONS ....................................................................................... 30
Discounting (-%) Individual Items ....................................................................................................... 30
Using a Preset Discount (-%) on the Total Sale ................................................................................. 30
Using a Preset Discount (-%) on Individual Items .............................................................................. 30
Overriding the Preset Discount (-%) .................................................................................................. 31
PLU CODES ........................................................................................................................................... 32
Using Fixed PLU Price ....................................................................................................................... 32
Using Open PLU Price ....................................................................................................................... 32
Overriding Open PLU Price ............................................................................................................... 32
VOID AND REFUNDS ............................................................................................................................ 33
Voiding the Previous Entry in the Middle of a Sale ............................................................................. 33
Voiding a Single Item ......................................................................................................................... 33
Voiding Multiple Items ........................................................................................................................ 33
Refunding a Single Item ..................................................................................................................... 34
Refunding Multiple Items ................................................................................................................... 34
TAX OVERRIDE TRANSACTIONS ........................................................................................................ 35
Exempting Tax on an Item ................................................................................................................. 35
Exempting Tax on an Entire Sale ....................................................................................................... 35
Adding Tax to a Non-Taxed Department............................................................................................ 35
OTHER TRANSACTIONS ...................................................................................................................... 36
Registering Money Received on Account........................................................................................... 36
Paying Money Out ............................................................................................................................. 36
Registering an Identification Number ................................................................................................. 36
Registering a No Sale ........................................................................................................................ 36
MANAGEMENT REPORTS ......................................................................................................................... 37
"X" POSITION REPORT ......................................................................................................................... 37
"Z" POSITION REPORT AND RESET .................................................................................................... 37
PRINTING THE SALES REPORT .......................................................................................................... 37
CLEARING THE GRAND TOTAL ........................................................................................................... 37
SAMPLE MANAGEMENT REPORT ....................................................................................................... 38
BALANCING FORMULAS ...................................................................................................................... 39
PLU REPORT ......................................................................................................................................... 40
TROUBLESHOOTING (FULL SYSTEM CLEAR PROCEDURE) ................................................................ 41
TAX SYSTEM PRESET ............................................................................................................................... 42
VAT TAX SYSTEM ....................................................................................................................................... 43
CANADIAN TAX SYSTEM ...................................................................................................................... 44-45
ACCESSORIES ORDER FORM ................................................................................................................. 46
EXTENDED WARRANTY ............................................................................................................................ 47
LIMITED WARRANTY ................................................................................................................................. 48
APPENDIX 1: CALCULATING STATE TAX TABLE CODES ..................................................................... 49
INTRODUCING ... YOUR CASH REGISTER
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STANDARD ACCESSORIES
The following are included in the box with your cash register:
- 1 black plastic journal winder spindle
- 1 roll of standard paper tape
- 1 ink roll (already installed)
- AC Power adapter
- 2 Cash Drawer / Journal Lock keys
- Instruction Manual
- Quick Start Sheet
USING THIS MANUAL
Your Cash Register manual is organized for easy reference. The front portion contains general information on all features and
functions of the cash register. Instructions for setting the optional programs are next. Transaction examples for operating the
register are at the back of the manual. Use the TABLE OF CONTENTS to locate a particular item.
Throughout this manual, references to the keypad are shown bolded and in brackets. References to the operational
keys are preceded by the word "press". For example: Press [SUBTOTAL]. Or: Press [DEPARTMENT 1]. References to
the numeric keypad are preceded by the word "type". For example: Type the number [1].
GETTING STARTED
Important note: The cash register must be first plugged in before installing the back-up batteries.
Before you begin to operate the register or set the programs, check SETTING UP AND MAINTAINING THE CASH REGISTER
for installation information. Review KEYPAD FUNCTIONS, THE CONTROL SYSTEM and THE DISPLAY to become familiar
with their operations.
NOTE: Programs and transaction information for management reports are stored in the memory of the cash register. The
batteries must be installed to save this information.
SETTING THE REGISTER PROGRAM
Transaction examples provide steps for key operations. Sample receipts are included.
Royal's helpful "Quick Start" program (Page 12) will provide you with the most basic
programming options for the operation of your new cash register. Many users find
"Quick Start" the best way to begin to learn about the many capabilities of the machine.
1
SPECIFICATIONS AND SAFETY
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MODEL: Royal 115cx
TYPE: Electronic cash register with printer and 16 departments.
DISPLAY: LCD Single Display. Cashier only. Symbols for error, change, subtotal, minus, total and item
count.
CAPACITY: 7 digits input and readout.
PRINTER: ECR exclusive serial printer.
INK SOURCE: Black Ink Roll (ROYAL brand PCUA #013109)
PAPER SUPPLY: 57MM (2 1/4" Single-Ply Register Tape (ROYAL brand PCUA 013129)
MEMORY BATTERY
PROTECTION: Approximately 30 days after power interruption.
TECHNOLOGY: CMOS RAM
POWER CONSUMPTION: Standby - 15W, Operating - 47W
OPERATING TEMPERATURE: 0-40 Degrees Centigrade (32-104 Degrees Fahrenheit)
DIMENSIONS: 16 3/4" x 12 3/4" x 10 1/4"
WEIGHT: 13 lbs.
SAFETY NOTICE
The main outlet for this cash register must be located near the unit and easily accessible.
Do not use this cash register outdoors in the rain or near any source of liquid.
WARNING
"This equipment generates, uses and can radiate radio frequency energy and if not installed and
used in accordance with the instructions manual, may cause interference to radio communications. It has
been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of
Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference
when operated in a commercial environment. Operation of this equipment in a residential area is likely to
cause interference in which case the user at his own expense will be required to take whatever measures
may be required to correct the interference."
2
SETTING UP AND MAINTAINING THE CASH REGISTER
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SETTING UP YOUR CASH REGISTER
IMPORTANT - Please read this section carefully before attempting to operate the cash register or set the programs.
1. Place on a level surface to permit smooth operation of the cash register.
2. Plug in the electrical connection to an appropriate outlet.
3. Install batteries. (See Page 9) Do not install batteries unless the register is plugged in.
4. Install paper. (See Page 10)
5. Set desired program options using Quick Start (Page 12).
6. Set the Control Switch to R1 (journal record) or R2 (customer receipts).
7. The machine is ready for cash register transactions.
MAINTAINING THE CASH REGISTER
- Never cover the cash register when turned on. Doing so will prevent proper cooling of the electronic components.
- Cover the register when not in use to protect components from dust.
- Take care to keep all liquids away from the machine to avoid spills which could damage electronic components.
- To clean, use a soft, dry cloth. Do not apply organic solutions such as alcohol.
- Your cash register should be kept in areas free from dust, dampness or extreme hot or cold temperatures.
- If stored in extreme temperatures (below 32 degrees or above 104 degrees Fahrenheit), allow the temperature inside
the register to reach room temperature before turning on.
- DO NOT attempt to pull the paper tape when printing or installing paper. Always use the [Feed] key to advance the
paper. Pulling the tape could damage the print mechanism.
- If electronic service is necessary, an authorized service center is recommended. For a list of the Authorized Service
Centers within you local area, please call 1-888-261-3888.
- Familiarize yourself with the safety statements on Page 2.
3
KEY PAD FUNCTIONS
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1. Control Lock - Locks and unlocks the printer cover. In "open" position, it allows access to the journal compartment and
management control switches.
2. [ Feed ] - Paper Feed Key - Advances the paper tape with no effect on register entries.
3. [ VOID ] Void/Error Correction - Used to correct an entry after it is printed or to void the previous entry.
4. [ Ref/- ] - Dual Function: Coupon - Subtracts the amount from an item or the sales total, such as a coupon deduction.
Refund - Subtracts an item that is returned for refund. Minus key totals are shown in the management report.
5. [ RA/EURO ] - Received on Account Key - used to register any money received on account that is not part of a sale; i.e.,
the start-up money put in the drawer at the start of each business day can be registered as an RA. This key also functions
as Euro key for Euro Dollar Conversion.
6. [ PO ] - Paid Out - Registers any money paid out or taken out of the cash drawer that is not part of a sale. Paid out totals
appear in the management report.
7. [ PLU ] - Price Look Up - Registers the preset price of an individual item to the appropriate department.
4
KEY PAD FUNCTIONS
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8. [ C ] - Clear Entry and Stop Alarm Key - Clears entries made on the keyboard prior to depressing the registration key.
Also stops the error alarm when incorrect entries are made.
9. [ QTY/TIME ] - Dual-Function: Multiply, Display Time - Multiplies [DEPARTMENT], [PLU] or [Ref/-] key entries; also
displays the current time, if set.
10. Department Keys - Used to select non-taxable and taxable sales at the pre-programmed tax rate.
11. Numeric Entry Keys
12. Clerk Key - Used to identify associate transaction with a particular clerk. Supports up to 8 Clerks and an optional
security code.
13. [ -% ] - Percent Discount Key - Used to subtract a percentage rate from an individual item or an entire sale. The rate can
be a pre-programmed percentage rate or any other manually entered percentage rate.
14. [ #/NS ] - Non Add/No Sale Key - Opens the cash drawer and prints reference data, like driver's license, telephone or
social security numbers.
15. [ TAX SHIFT ] - Tax Shift Key - Used to enter a non-tax item into a taxable department or to enter a tax item into a non-
taxable department.
16. [ CHECK ] - Total sales paid by check. Check totals appear in the management report.
17. [ SUBTOTAL ] - Subtotal Key - Used to obtain a subtotal of all entries with tax added.
18. [ CHARGE ] - Charge Key - Used to total sales that are charged.
19. [ Amt Tend/TOTAL ] - Amount Tendered and Cash Total Key - Used to total transactions, compute change and obtain
daily grand totals of all transactions in "X" and "Z" positions.
5
THE CONTROL SWITCH
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The Control Switch (under the Journal Compartment) must be properly positioned to operate the cash register or set the
programs. The Control Switch is also used to print or reset the totals for the management report.
Depending on the desired operation, position the Control Switch as follows:
"OFF" - The cash register is turned off and inoperable.
"R1" (On/Journal Tape) - The cash register is set for standard operations, including preset options. A journal record is printed
for each transaction.
"R2" (On/Customer Receipt) - The cash register is set for standard operations, including preset options. A customer receipt
prints for each transaction.
"X" (Management Report) - Prints the "X" management report.
"Z" (Prints Management Reports and Resets Totals) - Prints the "Z" management report and resets totals (except "locked in"
grand total) to zero.
"PRG" (Program Mode) - Used to set and change program settings.
REMOVABLE CASH DRAWER WITH LOCK
The cash drawer will open after completing a cash, check or charge transaction by pressing the [#/NS] key, or by the hidden
emergency lever underneath the register.
The cash drawer is electronically locked when the control switch is in the "OFF" position. In addition, the cash drawer is
designed with a security lock with key that manually locks the cash drawer and prevents electronically opening it by the [#/NS]
key or by the hidden emergency lever underneath the register.
The cash drawer can be completely removed from the register by lifting up on the open drawer and pulling toward you.
6
7
Displays for a negative entry. Also displays if subtotal or cash tendered total is a negative
Displays if an error is made during operation or when setting programs. An error tone sound to
attempted in either the
THE DISPLAY
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READING THE DISPLAY
The display shows entry amounts and related transaction information through use of numbers and special symbols. Display
windows are situated so that operator can view the operations.
The display is read from left to right as follows.
Department - The first digit displays the department key pressed for each entry.
Repeat/Multiply - The second digit displays when repeating or multiplying items to indicate the number of items entered at one
price.
Amount - The remainder of the display shows the entry amount. Up to 7 digits can be used for the amount of each entry.
For example, if you register a $1.00 item to Department 1 and repeated the entry, the display would show:
Special Symbol Indicators
Special symbols appear at the far left of the display during operation of the cash register. These symbols identify the amount
shown, warning of an error condition or indicate use of the program mode. They include:
(Change) - Indicates the displayed amount is change due to the customer.
(Minus) -
number due to a return or refund.
(Subtotal) - Indicates amount shown is a subtotal, including tax if applicable.
(Total) - Indicates amount shown is the total of the transaction.
(Error) -
alert the operator.
SEC Code - Displays when a security code has been programmed and an entry is
Program (PRG) or Z modes.
These symbols clear automatically when you start the next entry or press the [C] Clear key.
DISPLAYING THE TIME
Simply press the [QTY TIME] key to display the current time. (See THE REGISTER PROGRAMS to set the time). The time
can be displayed in either a 12 or 24 hour format. (See Page 15). The displayed time is automatically cleared once a
transaction is started.
NOTE: Trying to use this feature during a transaction will result in an error tone. If this occurs, press [C] to clear the error.
8
ERROR CONDITIONS
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THE ERROR ALARM SYSTEM
The error alarm system warns of an operator error (usually pressing the wrong key for a specific type of entry) or an error when
setting a program option. When the error tone sounds, an "E" appears in the display and the keypad locks. An error tone will be
played if a cash register function is not programmed.
To clear the "E" error, simply press the [C] Clear key.
NOTE: Moving the Control Switch from "R1" or "R2" to another position before completing a transaction will result in
an error condition to remind you to total the transaction.
Clearing an Error:
1. Press the [C] Clear key. The tone ends, the display clears and the keypad unlocks.
2. Determine what error was made.
3. Continue with the transaction or restart the program.
NOTE: The [C] Clear key also clears an incorrect entry from the display prior to pressing a registration key. Once an entry is
printed, the [VOID] key must be used to correct an error.
VOIDING ERRORS
Once an entry is printed on the tape, the [C] Clear key cannot be correctly used. Use the [VOID] key to correct an error just
registered.
1. Voiding the Entry Just Completed:
If the transaction has not yet been completed, to erase the entry, simply press the [VOID] key. The entry is reprinted with a
"VD" symbol following the amount and erased from the transaction.
2. Voiding an Earlier Entry:
To void an earlier entry:
1. Complete and total the transaction, including the error.
2. Press the [VOID] key.
3. Retype the incorrect information, exactly as originally entered.
4. Total the transaction.
9
THE POWER SYSTEM
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THE 115cx register is portable and can be operated in remote locations, away from a power outlet, by using 4 C-size batteries
(not included). Examples are: kiosks, craft fairs, flea markets, or in areas where power outlets are not easily accessible. The
register can also be operated and powered by an AC adapter and one is included along with the standard supplies in this
package.
During cash register operations, all transaction data for the management report is stored in the register's memory. The memory
also holds all the optional program information. The memory back-up system keeps this information stored in memory when the
cash register is turned off.
The memory is protected by 4 standard "AA"-size (1.5-Volt) batteries that should be installed before programming the register.
Always connect the register to a power outlet BEFORE installing the 4 AA batteries. Batteries are not included with the 110cx
register. These must be purchased separately.
This register does not come with the 4 "AA" batteries which, when properly installed, provide back-up power to the register
memory if the power cord is accidentally disconnected or if a power interruption occurs. The daily transactions and locked in
grand total will be retained by the machine without (AC) power because of the memory protection feature. Average battery life
protection is approximately 30 days after power interruption.
TO INSTALL OR REPLACE BACK -UP BATTERIES:
1. Turn the control key to the "open" position, open the printer cover as described on Page 10 and move the control
switch to the "R1 or "R2" position.
2. Remove the battery cover, located at the back of the printer mechanism. (Figure B).
3. Position the batteries as indicated (Figure C) making sure that the positive and negative poles are aligned correctly.
Replace the battery cover by sliding down in position. (See Figure D).
Close the printer cover.
NOTE: It is important that the unit is plugged in before the batteries are installed.
NOTE: In order to assure continuous battery back-up protection, it is important that the batteries be changed at least once
every year.
TO INSTALL OR REPLACE BATTERIES FOR PORTABLE USE:
With the register in the OFF position, open the compartment at the back and to the left of the register. You'll see a battery
diagram for proper installation of the 4 C batteries. Simply follow the diagram and install the batteries. To conserve battery
life, when not necessary, use the AC adapter for power. Also on the back of the register, there is a connection for the AC
adapter and the "power brick" is plugged into a power outlet.
10
LOADING PAPER
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HOW TO LOAD THE PAPER
This register uses standard 2 1/4" single ply calculator paper to produce either a customer receipt (outside) or a journal record
(inside).
NOTE: It is recommended to use ROYAL brand 2 1/4" (57mm) "bond quality" paper which will help prevent dust deposits on
the printer mechanism caused by inexpensive paper rolls. Replace with standard bond quality calculator paper. ROYAL Order
#013129.
To order, call the Royal Supply Center toll free at 1-888-261-4555.
1. Plug in your cash register and turn the control lock to the "open" position.
2. Grasp the printer cover and pull gently up. Remove the printer cover and set aside. (Figure E)
3. Cut or tear the end of the paper roll evenly for a straight edge to permit proper feeding through the printhead.
4. Place the paper roll in the paper holder so that the paper will feed out from the bottom of the roll.
5. Insert the end of a single paper tape into the paper slot. (Figure F). Adjust writing table as needed to insert the paper.
6. Depress the paper feed [Feed] key until the paper catches and advances through the printer.
7. If the paper does not feed through the printer, make sure the paper was entered properly.
8. Pass the tape through the receipt window of the printer cover.
or
using the paper feed [Feed] key. Then, slide the tape under the two forks that extend on both sides of the journal winder.
(See Figure H). Turn the spindle manually a few times to take up the excess paper. Then advance the paper using the
Feed key until the journal paper winds securely around the spindle. (Figure H]
9.Replace the spindle and close the printer cover.
-12 inches by
11
INSTALLING INK ROLL
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HOW TO CHANGE THE INK ROLL
This register comes equipped with the ink roll installed. The ink roll releases special ink to the printhead which produces printout
on the paper. After a period of time, depending upon the amount of use, the ink in the roll will be used up. When printout
becomes faint, the ink roll needs to be replaced.
CAUTION:
The ink roll is NOT designed to be re-inked. Under no circumstances should this be done or permanent damage to your cash
register printhead will result. Such damage WILL NOT be covered under Royal's warranty.
REPLACE YOUR INK ROLL FOLLOWING THE INSTRUCTIONS BELOW:
1. Turn the control key to the "open" position and
open the printer compartment.
2. The ink roll is found in front of the printhead
mounted in a plastic cartridge. To remove, grasp
the small clip on the left of the ink roll and pull up.
The ink roll will easily pull away from the printhead.
(Figure I)
3. To replace a new ink roll, insert the ink roll
according to markings "L" (Left) and "R" (Right) by
pressing downward to lock it into position, then
close the printer cover. No tools are necessary.
For best performance, store unopened ink roll
package in a cool, dry place until installed.
NOTE: Replace with ROYAL Ink Roll, Order #013109.
To order, call the Royal Supply Center toll free at 1-888-261-4555.
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