Ross XPression Maintenance Manual

Maintenance Guide

XPression Prime • Maintenance Guide

• Ross Part Number: 3503DR-006-01

• Release Date: November 22, 2012. Printed in Canada.
The information contained in this Guide is subject to change without notice or obligation.

Copyright

© 2012 Ross Video Limited. All rights reserved.
This work is proprietary and confidential to Ross Video Limited, its subsidiaries and its other affiliated corporations

and may not be copied, distributed, sold or otherwise used or relied upon without the express written permission of
Ross Video Limited. Reproduction or reverse engineering of copyrighted software is prohibited.

Notice

The material in this manual is furnished for informational use only. It is subject to change without notice and should
not be construed as commitment by Ross Video Limited. Ross Video Limited assumes no responsibility or liability
for errors or inaccuracies that may appear in this manual.

Trademarks

• is a registered trademark of Ross Video Limited.

• Ross, ROSS, ROSS

• Microsoft® and Windows® are registered trademarks of Microsoft Corporation.

• Intel® and Pentium® are registered trademarks of Intel Corporation.

• All other product names and any registered and unregistered trademarks mentioned in this guide are used for
identification purposes only and remain the exclusive property of their respective owners.

®

, and XPression™, are registered trademarks of Ross Video Limited.

Important Regulatory and Safety Notices to Service Personnel

Before using this product and any associated equipment, refer to the "Important Safety Instructions" listed below so
as to avoid personnel injury and to prevent product damage.

Products may require specific equipment, and /or installation procedures be carried out to satisfy certain regulatory
compliance requirements. Notices have been included in this publication to call attention to these Specific
requirements.

Symbol Meanings

Protective Earth — This symbol identifies a Protective Earth (PE) terminal, which is

provided for connection of the supply system’s protective earth (green or green/yellow)
conductor.

The exclamation point within an equilateral triangle is intended to alert the user to the presence
of important operating and maintenance (servicing) instructions in the literature accompanying
the product. Failure to heed this information may present a risk of damage or injury to persons
or equipment.

Warning — The symbol with the word "Warning" within the equipment manual indicates a

potentially hazardous situation, which if not avoided, could result in death or serious injury

Caution — The symbol with the word "Caution" within the equipment manual indicates a

potentially hazardous situation, which if not avoided, may result in minor or moderate injury. It
may also be used to alert against unsafe practices.

Notice — The symbol with the word "Notice" within the equipment manual indicates a

situation, which if not avoided, may result in major or minor equipment damage or a situation,
which could place the equipment in a non-compliant operating state.

Warning Hazardous Volt a ges — The lightning flash with arrowhead symbol within an

equilateral triangle is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of
shock to persons.

ESD Susceptibility — This symbol is used to alert the user that an electrical or electronic

device or assembly is susceptible to damage from an ESD event.

Important Safety Instructions

1) Read these instructions.

Warning

Warning

Warning

Caution

2) Follow all instructions and heed all warning.

3) Refer all servicing to qualified service personnel.

4) The equipment's AC appliance inlets are the means to disconnect the product from the
AC Mains and must remain readily operable for this purpose.

5) Parts of the equipment's power supplies can still present a safety hazard even when the
product is in the "OFF" state. To avoid the risk of electrical shock and to completely
disconnect the apparatus from the AC Mains, remove all power supply cords from the
product's AC appliance inlets prior to servicing.

6) If the product nameplate indicates that the chassis is “Rack Mounted”, it is to be rack
mounted only. To ensure safe operation and maintain long-term system reliability, proper
installation requires that the front and back area of the chassis remain clear of obstructions
so as not to restrict airflow.

7) No operator access to internal parts in this product. The power supply outputs are
considered an Energy Hazard (>240VA). To avoid the risk of contact with the Energy
Hazard and to completely de-energize the apparatus, remove all power supply cords from
the product’s AC appliance inlet(s) prior to servicing.

8) Indoor Use: To reduce the risk of fire or electric shock, do not expose this apparatus to
rain or moisture.

9) This product includes an “Ethernet Port” which allows this product to be connected to a
local area network (LAN). Only connect to networks that remain inside the building. Do
not connect to networks that go outside the building.

10) This apparatus contains a Lithium battery, which if replaced incorrectly, or with an
incorrect type, may cause an explosion. Replace only with the same type recommended by
the manufacturer. Dispose of used batteries according to the manufacturer's instruction by
qualified service personnel.

EMC Notices

US
FCC Part 15

This equipment has been tested and found to comply with the limits for a class A Digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a Commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.

Notice

Changes or modifications to this equipment not expressly approved by Ross Video Ltd. could
void the user’s authority to operate this equipment.

CANADA

This Class “A” digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe “A” est conforme a la norme NMB-003 du Canada.

EUROPE

This equipment is in compliance with the essential requirements and other relevant provisions of CE Directive
93/68/EEC.

AUSTRALIA

This equipment has been tested to AS/NZS CISPR22:2009 and found to comply with the limits for a Class A
Digital device.

INTERNATIONAL

This equipment has been tested to CISPR 22:2009 and found to comply with the limits for a Class A Digital
device.

Notice

This is a Class A product. In domestic environments, this product may cause radio interference,
in which case the user may have to take adequate measures.

Warranty and Repair Policy

Ross Video Limited (Ross) warrants its XPression systems to be free from defects under normal use and service for
the following time periods from the date of s hi p men t:

• XPression Server — 12 months

• XPression Software Upgrades — 12 months free of charge

• System hard drives — 54 months

If an item becomes defective within the warranty period Ross will repair or replace the defective item, as
determined solely by Ross.

Warranty repairs will be conducted at Ross, with all shipping FOB Ross dock. If repairs are conducted at the
customer site, reasonable out-of-pocket charges will apply. At the discretion of Ross, and on a temporary loan basis,
plug in circuit boards or other replacement parts may be supplied free of charge while defective items undergo
repair. Return packing, shipping, and special handling costs are the responsibility of the customer.

This warranty is void if products are subjected to misuse, neglect, accident, improper installation or application, or
unauthorized modification.

In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages
(including loss of profit). Implied warranties, including that of merchantability and fitness for a particular purpose,
are expressly limited to the duration of this warranty.

This warranty is TRANSFERABLE to subsequent owners, subject to Ross’ notification of change of ownership.

Extended Warranty

For customers that require a longer warranty period, Ross offers an extended warranty plan to extend the standard
warranty period by one year increments. For more information about an extended warranty for your XPression
system, contact your regional sales manager.

Environmental Information

The equipment that you purchased required the extraction and use of natural resources for its production. It may
contain hazardous substances that could impact health and the environment.

To avoid the potential release of those substances into the environment and to diminish the need for the extraction
of natural resources, Ross Video encourages you to use the appropriate take-back systems. These systems will reuse
or recycle most of the materials from your end-of-life equipment in an environmentally friendly and health
conscious manner.

The crossed-out wheeled bin symbol invites you to use these systems.

If you need more information on the collection, reuse, and recycling systems, please contact your local or regional
waste administration.

You can also contact Ross Video for more information on the environmental performances of our products.

Company Address

Ross Video Limited
8 John Street

Iroquois, Ontario
Canada, K0E 1K0

Ross Video Incorporated
P.O. Box 880

Ogdensburg, New York
USA 13669-0880

General Business Office:

Technical Support: (+1) 613 • 652 • 4886

After Hours Emergency: (+1) 613 • 349 • 0006

E-mail for Technical Support: [e-mail]

E-mail for General Information: [e-mail]

Website: http://www.rossvideo.com

(+1) 613 • 652 • 4886
(+1) 613 • 652 • 4425

Fax:

Ross Video Europe

Sumatralaan 45
Gateway D
Hilversum, Noord-Holland 1217 GP

Contents

Introduction 1

About This Guide...............................................1-1

Documentation Conventions..............................1-1

Getting Help..................................... ..................1-1

Hardware Installation 2

Hardware Overview...........................................2-1

Hardware Installation......................................... 2-5

Maintenance 3

Front Door Filter Maintenance ..........................3-1

Replacing a System Drive..................................3-5

Removing and Re-Installing the Top Panel.......3-9

Replacing Cooling Fans...................................3-12

Accessing the USB Security Dongle ............... 3-16

Replacing the Power Supply............................3-17

Appendix A: Pinouts A

RS232................................................................ A-1

XPression Prime Maintenance Guide (v01) Contents • i

ii • Contents XPression Prime Maintenance Guide (v01)

Introduction

Thank you for choosing a Ross Video XPression system.
Ross Video designed the XPression product line with the needs of live production in mind. XPression is an easy to

use, yet powerful, 3D graphics and character generator. There are a range of XPression systems tailored to suit a
variety of needs.

We appreciate your business and sincerely hope that you have a great experience with your new XPression system.
As always, if there is anything that we at Ross Video can do to assist you, please do not hesitate to contact us.

About This Guide

This guide covers the installation and maintenance of the XPression Prime system. Refer to this guide and the
accompanying Getting Started guide when your first install or need to reconfigure your system.

If, at any time, you have a question pertaining to the operation of the XPression Prime system, please contact Ross
Video at the numbers listed in the section “Contacting Technical Support” on page 1–2. Our technical staff are
always available for consultation, training, or service.

Documentation Conventions

Special text formats are used in this guide to identify parts of the user interface, text that a user must type, or a
sequence of menus and submenus that must be followed to reach a particular command.

Getting Help

Bold text Bold text is used to identify a user interface element

such as a dialog box, menu item, or button.
For example:
In the IBP SD 4:2:0 Compression Options dialog

box, select the ZigZag Scan option, and click OK.

Courier text Courier text is used to identify text that a user must

type.
For example:
At the prompt, type

Italic text Italic text is used to identify the titles of referenced

guides, manuals, or documents.
For example:
For more information, refer to the section “Input

Channel Configuration” on page 4–16 in the
XPression Installation and Configuratio n Guide.

> Menu arrows are used in procedures to identify a

sequence of menu items that you must follow.
For example, if a step reads “Server > Save As,” you

would click the Server menu and then click Save As.

c:\windows\system32.

The XPression system Online Help system is accessed by selecting Help Topics from the Help menu.
Alternatively , press the F1 key while working with the XPression software.

The Online Help system contains navigation tabs to aid in locating information contained in the Online Help topics.

XPression Prime Maintenance Guide (v01) Introduction • 1–1

Contacting Technical Support

At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the nearest
telephone.

Our 24-hour Hot Line service ensures you have access to technical expertise arou nd the clock. After-sales service
and technical support is provided directly by Ross Video personnel. During business hours (eastern time), technical
support personnel are available by telephone any time. After hours and on weekends, a direct emergency technical
support phone line is available. If the technical support person who is on call does not answer this line immediately,
a voice message can be left and the call will be returned shortly. This team of highly trained staff is available to
react to any problem and to do whatever is necessary to ensure customer satisfaction.

• Technical Support: ([phone]

• After Hours Emergency: ([phone]

• E-mail: [e-mail]

• Website: http://www.rossvideo.com

1–2 • Introduction XPression Prime Maintenance Guide (v01)

Hardware Installation

1

3

2

This chapter provides a brief overview of and installation instructions for the XPression Prime system hardware.

Hardware Overview

This section provides a brief overview of the XPression Prime system hardware.

Front View of the System

The following diagram displays the front of the XPression Prime system (Figure 2.1) with the front door removed.
Descriptions of individual components are contained in the legend below the diagram.

Figure 2.1 Front View of XPression Prime System

1. Power LED Area

This area includes the XPression Prime system Power button and LEDs for system components. Refer to the
section, “Power LED Area” on page 2–1 for further information.

2. USB Ports

These ports can be used to transfer media to and from USB drives.

3. DVD-RW Drive

This drive can be used to transfer media onto drives, or create copies of existing media on CD or DVD for use
elsewhere in a production environment. CD or DVD burning software must be installed on the XPression system
before media can be saved to CD or DVD.

Power LED Area

The Power LED area is located on the front of the XPression Prime system, in the middle top of the chassis. This
area contains the Power button for the XPression Prime system, as well as activity LEDs for system components.
Refer to the section “Front View of the System” on page 2–1 to locate the Power LED Area on the front of the
XPression Prime system.

XPression Prime Maintenance Guide (v01) Hardware Installation • 2–1

The following diagram (Figure 2.2) displays the Power LED Area of the XPression Prime system. Descriptions of

1

2

3

4

6

5

individual components are contained in the legend below the diagram.

Figure 2.2 Power LED Area

1. Power Button

Press this button to begin the boot procedure. Press and hold the button for five seconds to power down the
system after a hardware or software failure.

2. Reset Button

Press this button to reset the system after a hardware or software failure. Pressing this button also reboots the
system.

3. Power Active Indicator LED

This LED is active when the system is powered on.

4. Hard Disk Activity LED

This LED activates when there is read/write activity on any system hard disk.

5. Network 1 Activity LED

This LED is not active.

6. Network 2 Activity LED

This LED is not active.

2–2 • Hardware Installation XPression Prime Maintenance Guide (v01)

XPression Prime Rear Input/Output Connections

0

1

R-Y IN

RS-4222 DECK CONTROL

Y IN

B-Y IN

REF IN

R-Y OUT

Y OUT

B-Y OUT

AES/EBU OUT

AES/EBU IN

AUDIO OUT LEFT

AUDIO OUT RIGHT

AUDIO IN LEFT

AUDIO IN RIGHT

1394

USB3.0

CTR

BASS

REAR

SPK

SIDE

SPK

LINE

IN

FRONT

MIC IN

BIOS

USB BIOS Flashback

S/PDIF

2

3

4

5

6

7

1

The following diagram (Figure 2.3) displays the Input/Output portion of the XPression Prime system. Descriptions
of individual components are contained in the legend below the diagram.

Figure 2.3 XPression Prime Rear Input/Output Connections

1. RS232 Port

Provides GPI and CII command functionality.

2. DVI Ports

Two DVI-I ports provide outputs for computer monitors. Digital monitors are recommended, however, analog
monitors are supported via VGA-DVI adapters.

3. SDI Input 2

Used for capturing a still image.

4. SDI Input 1

Provides background for when the XPression Prime system is using internal keying and also used for capturing a
still image.

5. SDI Key Out

Provides key or alpha channel output when in external key mode. Provides no output in internal key mod e.

XPression Prime Maintenance Guide (v01) Hardware Installation • 2–3