Ross NK-3RD User Manual

NK-3RD User Guide

Thank You for Choosing Ross

You've made a great choice. We expect you will be very happy with your purchase of Ross Technology.

Our mission is to:

1. Provide a Superior Customer Experience

• offer the best product quality and support

2. Make Cool Practical Technology

• develop great products that customers love

Ross has become well known for the Ross Video Code of Ethics. It guides our interactions and
empowers our employees. I hope you enjoy reading it below.

If anything at all with your Ross experience does not live up to your expectations be sure to reach out to
us at [e-mail].

David Ross
CEO, Ross Video

[e-mail]

Ross Video Code of Ethics

Any company is the sum total of the people that make things happen. At Ross, our employees are a
special group. Our employees truly care about doing a great job and delivering a high quality customer
experience every day. This code of ethics hangs on the wall of all Ross Video locations to guide our
behavior:

1. We will always act in our customers’ best interest.

2. We will do our best to understand our customers’ requirements.

3. We will not ship crap.

4. We will be great to work with.

5. We will do something extra for our customers, as an apology, when something big goes wrong and

it's our fault.

6. We will keep our promises.

7. We will treat the competition with respect.

8. We will cooperate with and help other friendly companies.

9. We will go above and beyond in times of crisis. If there's no one to authorize the required action in

times of company or customer crisis - do what you know in your heart is right. (You may rent
helicopters if necessary.)

NK-3RD · User Guide

• Ross Part Number: 9807DR-1020-04

• Release Date: November 30, 2016.

The information contained in this Guide is subject to change without notice or obligation.

Copyright

©2016 Ross Video Limited, Ross®, and any related marks are trademarks or registered trademarks of Ross Video
Limited. All other trademarks are the property of their respective companies. PATENTS ISSUED and PENDING.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, mechanical, photocopying, recording or otherwise, without the prior written permission of
Ross Video. While every precaution has been taken in the preparation of this document, Ross Video assumes no
responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the
information contained herein.

Patents

Patent numbers US 7,034,886; US 7,508,455; US 7,602,446; US 7,802,802 B2; US 7,834,886; US 7,914,332; US
8,307,284; US 8,407,374 B2; US 8,499,019 B2; US 8,519,949 B2; US 8,743,292 B2; GB 2,419,119 B; GB
2,447,380 B; and other patents pending.

Notice

The material in this manual is furnished for informational use only. It is subject to change without notice and should
not be construed as commitment by Ross Video Limited. Ross Video Limited assumes no responsibility or liability
for errors or inaccuracies that may appear in this manual.

Important Regulatory and Safety Notices to Service Personnel

Before using this product and any associated equipment, read all the Important Safety Instructions listed below
so as to avoid personal injury and to prevent product damage.

Products may require specific equipment, and /or installation procedures be carried out to satisfy certain regulatory
compliance requirements. Notices have been included in this publication to call attention to these Specific
requirements.

Symbol Meanings

The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the product.
Failure to heed this information may present a risk of damage or injury to persons or equipment.

Warning — The symbol with the word “Warning” within the equipment manual indicates a potentially

hazardous situation, which if not avoided, could result in death or serious injury.

Caution — The symbol with the word “Caution” within the equipment manual indicates a potentially

hazardous situation, which if not avoided, may result in minor or moderate injury. It may also be used to
alert against unsafe practices.

Notice — The symbol with the word “Notice” within the equipment manual indicates a situation, which

if not avoided, may result in major or minor equipment damage or a situation, which could place the
equipment in a non-compliant operating state

Warning Hazardous Voltages — The lightning flash with arrowhead symbol within an equilateral

triangle is intended to alert the user to the presence of uninsulated “dangerous voltage” within the
product's enclosure that may be of sufficient magnitude to constitute a risk of shock to persons.

ESD Susceptibility — This symbol is used to alert the user that an electrical or electronic device or

assembly is susceptible to damage from an ESD event.

Important Safety Instructions

1. Read these instructions.

2. Follow all instructions and heed all warnings.

3. Refer all servicing to qualified service personnel.

4. The equipment’s external power supply AC appliance inlets are the means to disconnect the product from the

AC Mains and must remain readily operable for this purpose.

5. To avoid the risk of electrical shock and to completely disconnect the apparatus from the supply AC appliance

inlets prior to servicing.

6. The safe operation of this product requires that a protective earth connection be provided. A grounding

conductor in the equipment's external power supply line cord provides this protective earth. To reduce the risk
of electrical shock to the operator and service personnel, this ground conductor must be connected to an earthed
ground.

7. Indoor Use:

moisture.

WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or

8.

WARNING: This product includes an “Ethernet Port” for connection to a local area network (LAN). This

Ethernet port interface is designed for intra-building networks only. Do not connect this port to networks that
go outside of the building.

EMC Notices

US FCC Part 15

This equipment has been tested and found to comply with the limits for a class A Digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a Commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.

Notice — Changes or modifications to this equipment not expressly approved by Ross Video Ltd. could

void the user’s authority to operate this equipment.

CANADA

This Class “A” digital apparatus complies with Canadian ICES-003.

Cet appareil numerique de la classe “A” est conforme a la norme NMB-003 du Canada.

EUROPE

This equipment is in compliance with the essential requirements and other relevant provisions of CE Directive
93/68/EEC.

INTERNATIONAL

This equipment has been tested to CISPR 22:1997 along with amendments A1:2000 and A2:2002 and found to
comply with the limits for a Class A Digital device.

Notice — This is a Class A product. In domestic environments, this product may cause radio

interference, in which case the user may have to take adequate measures.

Warranty and Repair Policy

The product is backed by a comprehensive one-year warranty on all components.

Notice — Changes or modifications to this equipment not expressly approved by Ross Video Limited

could void the user’s authority to operate this equipment.

If an item becomes defective within the warranty period Ross will repair or replace the defective item, as
determined solely by Ross.

Warranty repairs will be conducted at Ross, with all shipping FOB Ross dock. If repairs are conducted at the
customer site, reasonable out-of-pocket charges will apply. At the discretion of Ross, and on a temporary loan basis,
plug in circuit boards or other replacement parts may be supplied free of charge while defective items undergo
repair. Return packing, shipping, and special handling costs are the responsibility of the customer.

This warranty is void if products are subjected to misuse, neglect, accident, improper installation or application, or
unauthorized modification.

In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages
(including loss of profit). Implied warranties, including that of merchantability and fitness for a particular purpose,
are expressly limited to the duration of this warranty.

This warranty is TRANSFERABLE to subsequent owners, subject to Ross’ notification of change of ownership.

Extended Warranty

For customers that require a longer warranty period, Ross offers an extended warranty plan to extend the standard
warranty period by one year increments. For more information, contact your regional sales manager.

Environmental Information

The equipment that you purchased required the extraction and use of natural resources for its production. It may
contain hazardous substances that could impact health and the environment.

To avoid the potential release of those substances into the environment and to diminish the need for the extraction
of natural resources, Ross Video encourages you to use the appropriate take-back systems. These systems will reuse
or recycle most of the materials from your end-of-life equipment in an environmentally friendly and health
conscious manner.

The crossed-out wheeled bin symbol invites you to use these systems.

If you need more information on the collection, reuse, and recycling systems, please contact your local or regional
waste administration.

You can also contact Ross Video for more information on the environmental performances of our products.

Company Address

Ross Video Limited

8 John Street
Iroquois, Ontario
Canada, K0E 1K0

E-mail (General Information): [e-mail]

Ross Video Incorporated

P.O. Box 880
Ogdensburg, New York
USA 13669-0880

General Business Office:

Technical Support:

After Hours Emergency:

E-mail (Technical Support): [e-mail]

Website: http://www.rossvideo.com

Fax:

(+1) 613

(+1) 613

(+1) 613

(+1) 613

 652  4886

 652  4425

 652  4886

 349  0006

Contents

Introduction 9

Documentation Conventions ....................................................................................................................................9

Interface Elements .................................................................................................................................................9

User Entered Text .................................................................................................................................................9

Referenced Guides ................................................................................................................................................9

Menu Sequences ....................................................................................................................................................9

Important Instructions ...........................................................................................................................................9

Contacting Technical Support .............................................................................................................................10

Overview 11

Features ..................................................................................................................................................................11

Supported Protocols ...............................................................................................................................................11

Supported Commands ............................................................................................................................................ 11

Supported NK Devices ..........................................................................................................................................12

Typical System Equipment ....................................................................................................................................12

NK-3RD Functional Overview ..............................................................................................................................12

System Overview ...................................................................................................................................................13

Installation 15

Unpacking the Equipment ...................................................................................................................................... 15

General ...................................................................................................................................................................15

Device Controls – Front .........................................................................................................................................15

Device Controls – Rear .......................................................................................................................................... 16

Connecting Power .................................................................................................................................................. 16

Connecting to Third-Party Devices ....................................................................................................................... 17

Connecting to NK Series Routers ..........................................................................................................................17

Setting Up the NK-3RD 19

Accessing the NK-3RD Interface in DashBoard ................................................................................................... 19

Viewing and Changing Device Details ..................................................................................................................20

Changing Device Details on the NK-3RD .......................................................................................................... 20

Configuring the NK-3RD ......................................................................................................................................21

Default Configuration ............................................................................................................................................22

Operating the NK-3RD 23

Third-Party Device Configuration ......................................................................................................................... 23

Status Request ........................................................................................................................................................23

Switch Request .......................................................................................................................................................23

Device Logging ......................................................................................................................................................23

Third Party Protocols 25

Supported Protocols ...............................................................................................................................................25

Implemented Probel SW-P-08 (General Remote Control Protocol) Messages ..................................................25

Implemented Probel SW-P-02 (General Switcher Communication Protocol) Messages ...................................25

Implemented Jupiter ESswitch Messages ........................................................................................................... 25

Implemented GVG Native Messages ..................................................................................................................26

NK-3RD User Guide (v04) Contents • i

ii • Contents NK-3RD User Guide (v04)