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Troubleshooting
It's OK to contact your Retailer or send RO-MAN an email helpdesk@ro-man.com. It is best to try first and
remember, we cannot see it from here digital photos are great. All problems are fixable and in general they
will show up in the first 24-48 hours after the system is fully charged.
1) "I have leakage from a push-in fitting"
Solution: The push-ins rarely leak but on the rare occasion that they do try pushing the line in harder. If this
fails take the line out and check the end of the tube. Is it a clean square cut?? If not, take a pair of sharp
scissors (or a sharp knife) and cut it then push it in again, firmly.
2) "The system is making water very slowly"
Solution Time in seconds how long it takes to produce exactly one pint of product water. Multiply the
measured seconds by 8 to give time in seconds to produce 1 gallon and then divide 86,400 by the time to
produce 1 gallon. You now know how many Gallons Per Day(GPD) the system is producing. Make a note of
the psi on the pressure meter and take the temperature of your feed water.
Go to http://www.ro-man.com/ro-man_support.html and choose the “System Support “ option using the down
arrow select your RO-Man system and then input your psi , temperature and if known your input TDS. Click
on “Calculate” if the answer to this calculation in UK gallons is markedly higher than what you are
producing please contact helpdesk@ro-man.com. Remember that your psi needs to be 40 psi if it is not
again please contact us.
3) "The system is not making water "
Solution This is almost always a psi problem. 40 psi is about as low as you can go. If the psi is low it can be
a bad hole on the feed water pipe. try drilling it out. If you have good psi to the inside of the pre-filters, then
check the following:
a) Check to see if the water is flowing out the Green discharge line - if so, then the membrane is getting
water.
b) Disconnect the blue line from the RO membrane housing - is there any water?
c) If the Green line is flowing and the blue is not, it may be blocked, check the valve at the RO Housing.
There are two outlets on the out end of the RO membrane. One goes to the discharge saddle and the other
is purified water. This outlet has a built in check valve inside the chrome plated brass part, take it out - is
there any water there?
d) If unit has been in service for a while, the problem is probably clogged filters. Pull the filters out, test them
one at a time by putting them into the first filter position and seeing if it flows. Clogged filters are usually only
associated with well water or with really turbid water.
e) The RO Membrane has silted up. Very rare unless very bad feed water. The RO Membrane is selfflushing. Try back-flushing the membrane.
4) "My filters are leaking"
Solution Loose O-Ring. Take housing off and make sure they are properly aligned. Housing not tight enough
- tighten.
5) "I have leakage from a screw-in connector"
Solution:
a) Not tight enough - gently apply pressure - too much and you will strip the threads
b) If that does not work, remove and apply PTFE tape.
Last tip: nothing lasts forever
The system you bought will eventually wear out. The things that wear out are the RO membrane, the flow
restrictor and the green line get caked with the junk that is being sent down the drain. The rubber "0" rings
will get old and crack, just like gaskets on your car. If you start replacing them one by one, you are going to
go crazy and will spend lots of time and money. A membrane will cost around £40.00 to replace. The bottom
line is that it is cheaper and easier just to junk the system (or keep it for parts) and buy a new one every few
years, or when the RO membrane dies. You will know when the RO membrane dies. The water will start
tasting bad. We recommend that you invest in a TDS meter and check the TDS of the feed water and the
TDS of the RO water. When there is no difference, the RO is dead. It will not happen overnight. There will
be a gradual decay. Remember-change filters every 6 months. If you have fairly heavy duty use, adjust
accordingly to fit in with throughput specifications.