Roku® Streaming Player
Important Product Information
Introduction
The Roku streaming player which accompanies this
Important Product Information (“Player”) allows you to
stream online entertainment to your TV. A Roku account
is required to activate your Player. When you sign up for a
Roku account, you will be asked to provide your contact
information and a payment method so that you can
easily rent movies or sign-up for additional services. Your
authorization is required for any such charges. There are
no equipment rental fees for owning a Player. However,
a paid subscription or other form of payment may be
required to access some channels or content. Channel
availability is subject to change and varies by country.
Check with each channel provider for specific bandwidth
requirements to stream SD, 720p, 1080p HD, 4K and HDR
(if your player supports 4K and/or HDR) content.
Safety Precautions
The Player has been designed with the highest concern
for safety. However, any electrical device, if used
improperly, has the potential for causing fire, electrical
shock, property damage or personal injury. To help ensure
accident-free operation, follow these guidelines:
• Observe all warnings, precautions and instructions.
• Regularly inspect the AC power adapter for damage.
• Stop use, unplug the AC power adapter from the
electrical outlet and disconnect any other cables
immediately, if the Player has been damaged, cracked
or punctured, or if the Player functions in an abnormal
manner, produces unusual sounds or smells or
becomes too hot to touch.
• For more information on product safety and trouble-
shooting, please go to www.roku.com/support.
Use and Handling
• Do not operate the remote using any vigorous or
forceful motions or gestures.
• The remote control and the headphones are not toys.
If your Player comes with a remote control and/or
headphones, keep them both out of reach of children
under the age of six.
• The product packaging may include plastic bags, cable
ties and fasteners. Dispose of these properly and keep
them out of reach of children, as they could present a
choking hazard.
• Do not touch the Player or connected cables during an
electrical storm.
• Do not allow liquid, small particles or other foreign
objects to get into the Player or accessories.
• Do not expose the Player or accessories to liquid,
smoke or steam.
• Do not expose the Player or accessories to high
temperatures, high humidity or direct sunlight.
• Do not place the Player or the remote on the floor or
in a place where they may cause someone to trip or
stumble.
• Permanent hearing loss may occur if the Player
or earpieces are used at high volume. To
prevent possible hearing loss, limit the amount
of time you use the Player or any earpieces at
high volume.
• Do place your Player within range of your wireless
network.
• Do not place your Player in an enclosed cabinet; it may
interfere with the wireless signal.
• Do not place anything on top of your Player; it may
cause the Player to overheat.
• Do not drop, crush or disassemble the Player.
• Do not attempt to repair your Player yourself.
Disassembling the Player may cause damage not
covered by the warranty.
Important Tips About Battery Handling
Inserting batteries: Be sure to insert each battery
negative (-) side first, pushing it into the coil and then
into the compartment. Never insert batteries positive
(+) side first.
Replacing batteries: Always replace dead batteries with
two brand-new batteries from the same manufacturer.
Never use damaged batteries.
Disposal of batteries: Always dispose of batteries
following federal guidelines or local ordinances. Do not
dispose of used batteries in an open fire.
Warning Signs: If your remote gets warm/hot during
use, discontinue use and contact Roku Customer
Support immediately at www.roku.com/support. There
is a risk of explosion if a battery is replaced by an
incorrect type.
Voice Search
For players and geographies which support voice
search, please see the End User License Agreement and
Privacy Policy for further information located at www.
roku.com/legal.
The License Agreement
The applicable software license terms for the Player is
at www.roku.com/legal. Use of the Player constitutes
your agreement to those license terms and the limited
warranty set forth below for your country. If you
disagree and you are within the allowable time period
for returns under Roku’s return policy (if purchased from
Roku) or the applicable return policy of the authorized
distributor (if purchased from such distributor), you may
return the Player to the place where you obtained it for
a refund, subject to the terms of the applicable return
policy.
Limited Warranty & Warranty
Service Process
Limited Warranty
For any Player purchased and delivered to end users
in the US, Roku warrants the Player hardware against
defects in materials and workmanship for a period of
one (1) year from the date of purchase by the original
purchaser (as shown by the date on the applicable
sales receipt) if used in accordance with the user
documentation provided with the Player; provided that,
this warranty shall be available only to the purchaser
who originally purchased the Player from Roku or from
one of its authorized resellers or distributors. If Roku
determines the Player’s hardware is defective, Roku will
either repair the Player or replace it with a new or rebuilt
unit, at Roku’s option. If the applicable warranty period
has expired, we will return the Player to you at your cost
and expense. More information about this warranty can
be found at www.roku.com/support.
The warranty does not cover software, apps, programs,
installation, set up or issues related to the service
provided by your Internet service provider, channel
providers or content providers, including but not limited
to, service disruption and changes in service terms,
oerings or format. This warranty excludes damages
due to acts of God, accident, misuse, abuse, negligence,
commercial use, modification of your Player, or damages
caused by other devices, improper operation or
maintenance, voltage fluctuations or attempted repair
by anyone other than a facility authorized by Roku
to service your Player. This warranty does not cover
consumables (such as fuses and batteries). Roku does
not assume any responsibility for any data or information
stored on any media or hardware of the Player delivered
or sent for repair.
TO THE EXTENT PERMITTED BY APPLICABLE
LAW, THIS SECTION A SETS FORTH ROKU’S SOLE
OBLIGATION AND YOUR EXCLUSIVE REMEDY IN
THE EVENT OF ANY BREACH OF THIS WARRANTY;
REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL
NOT RESET OR EXTEND THE ORIGINAL WARRANTY
PERIOD; AND UPON REPAIR OR REPLACEMENT OF
YOUR PLAYER, ANY EXPRESS OR IMPLIED WARRANTY
WHICH YOU HAVE AGREED TO DISCLAIM FOR THE
ORIGINAL PLAYER SHALL ALSO BE DISCLAIMED
WITH RESPECT TO THE REPAIRED OR REPLACED
PLAYER. THE LIMITATIONS ABOVE ARE SUBJECT
TO APPLICABLE LOCAL LAWS AND YOU MAY HAVE
ADDITIONAL RIGHTS THAT VARY FROM JURISDICTION
TO JURISDICTION.
Warranty Service Process
Warranty service requests for your Player must be
made within the applicable warranty period. You must
first obtain a return merchandise authorization (“RMA”)
number from Roku Customer Support. RMA numbers
expire thirty (30) days from issuance. Roku may attempt
to troubleshoot the problem prior to issuing a RMA
number. Please be prepared to provide additional
information upon request. Once a RMA number is
obtained, you must ship your Player, freight prepaid,
together with proof of purchase and all accessories, in
either the original packaging or packaging aording
an equal degree of protection, to the Roku authorized
distribution facility identified by Roku Customer Support.
Failure to return any accessory could result in delay and/
or an invoice to you or credit to Roku for the missing
accessory.
Important: When submitting a RMA, please provide the
following information with your request: (a) product
name and serial number, (b) problem description, (c)
software version (see Player’s ”settings” menu), (d)
date and place of purchase, and (e) return shipping
address (P.O. boxes are not accepted). Additional
troubleshooting tips and Roku Customer Support is at
www.roku.com/support for Players sold in the US.
Automatic Software Updates
Roku reserves the right to automatically update the
software on the Player from time to time in its sole
discretion, including adding, changing or removing
channels, functionalities and features (including but not
limited to, changing the user interface or the manner in
which you are able to access content via the Player). For
further information please see www.roku.com/support.
Additional Legal Notices
Federal Communication Commission Interference
Statement
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception, which can be determined
by turning the equipment o and on, the user is
encouraged to try to correct the interference by one of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
FCC Caution: Any changes or modifications not
expressly approved by the party responsible for
compliance could void the user’s authority to operate
this equipment.
IEEE 802.11b or 802.11g operation of this product in the
US is firmware-limited to channels 1 through 11. Wireless
Radio Use: This device is restricted to indoor use when
operating in the 5.15 to 5.25 GHz frequency band.
Roku Express, Premiere and Premiere+ operates in the
2.4GHz – 2.4835 GHz band.
Roku Streaming Stick, Roku Streaming Stick+ and Roku
Ultra operates in the 2.4GHz – 2.4835 GHz and 5.15GHz
– 5.25 GHz bands. These devices are restricted to indoor
use when operating in 5.15GHz and 5.25 GHz bands.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a
minimum distance of 20 cm between the radiator and
your body. This transmitter must not be co-located
or operating in conjunction with any other antenna or
transmitter. The availability of some specific channels
and/or operational frequency bands are country
dependent and are firmware programmed at the factory
to match the intended destination. The firmware setting
is not accessible by the end user.
Copyright © 2018 Roku, Inc. All rights reserved. Roku and
the Roku logo are registered trademarks of Roku, Inc.
4100000492_1