Roku RCB9, RCB8 User Manual

Roku Player

Important Product Information

United States, Canada and Mexico

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Lecteur Roku

Information importante sur le produit

États-Unis, Canada et Mexique

Reproductor Roku

Información Importante de Producto

Estados Unidos, Canadá y México

Introduction

The Roku player which accompanies this Important Product Information (“Player”) allows you to stream online entertainment to your TV. A Roku account is required to activate your Player. When you sign up for a Roku account, you will be asked to provide your contact information and a payment method. A paid subscription or other form of payment may be required to access some channels or content. Channel availability is subject to change and varies by country. A broadband speed of 3 Mbps or higher is recommended for 720p video streaming; and a broadband speed of at least 6 Mbps is recommended for 1080p HD video streaming.

Safety Precautions

The Player has been designed with the highest concern for safety. However, any electrical device, if used improperly, has the potential for causing ﬁre, electrical shock, property damage or personal injury. To help ensure accident-free operation, follow these guidelines:

•• Observe all warnings, precautions and instructions.

•• Regularly inspect the AC power adapter for damage.

•• Stop use, unplug the AC power adapter from the electrical outlet and disconnect any other cables

immediately, if the Player has been damaged, cracked or punctured, or if the Player functions in an abnormal manner, produces unusual sounds or smells or becomes too hot to touch.

•• For more information on product safety and troubleshooting, please go to www.roku.com/support.

Use and Handling

•• Do not operate the remote using any vigorous or forceful motions or gestures.

•• The remote control and the headphones are not toys. If your Player comes with a remote control and/or

headphones, keep them both out of reach of children under the age of six.

•• The product packaging may include plastic bags, cable ties and fasteners. Dispose of these properly and

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keep them out of reach of children, as they could present a choking hazard.

•• Do not touch the Player or connected cables during an electrical storm.

•• Do not allow liquid, small particles or other foreign objects to get into the Player or accessories.

•• Do not expose the Player or accessories to liquid, smoke or steam.

•• Do not expose the Player or accessories to high temperatures, high humidity or direct sunlight.

•• Do not place the Player or the remote on the ﬂoor or in a place where they may cause

someone to trip or stumble.

•• Permanent hearing loss may occur if the Player or earpieces are used at high volume. To

prevent possible hearing loss, limit the amount of time you use the Player or any earpieces at high volume.

•• Do place your Player within range of your wireless network.

•• Do not place your Player in an enclosed cabinet; it may interfere with the wireless signal.

•• Do not place anything on top of your Player; it may cause the Player to overheat.

•• Do not drop, crush or disassemble the Player.

•• Do not attempt to repair your Player yourself. Disassembling the Player may cause damage not covered by

the warranty.

Important Tips About Battery Handling

Inserting batteries: Be sure to insert each battery negative (-) side ﬁrst, pushing it into the coil and then into the compartment. Never insert batteries positive (+) side ﬁrst.

Replacing batteries: Always replace dead batteries with two brand-new batteries from the same manufacturer. Never use damaged batteries.

Disposal of batteries: Always dispose of batteries following federal guidelines or local ordinances. Do not dispose of used batteries in an open ﬁre.

Warning Signs: If your remote gets warm/hot during use, discontinue use and contact Roku Customer Support immediately at www.roku.com/support. There is a risk of explosion if a battery is replaced by an incorrect type.

The License Agreement

The applicable software license terms for the Player is at www.roku.com/legal. Use of the Player constitutes your agreement to those license terms and the limited warranty set forth below for your country. If you disagree and you are within the allowable time period for returns under Roku’s return policy (if purchased from Roku) or the applicable return policy of the authorized distributor (if purchased from such distributor), you may return the Player to the place where you obtained it for a refund, subject to the terms of the applicable return policy.

Limited Warranty & Warranty Service Process

A. US Only

Limited Warranty For any Player purchased and delivered to end users in the US, Roku warrants the Player hardware against

defects in materials and workmanship for a period of one (1) year from the date of purchase by the original purchaser (as shown by the date on the applicable sales receipt) if used in accordance with the user documentation provided with the Player; provided that, this warranty shall be available only to the purchaser who originally purchased the Player from Roku or from one of its authorized resellers or distributors. If Roku determines the Player’s hardware is defective, Roku will either repair the Player or replace it with a new or rebuilt unit, at Roku’s option. If the applicable warranty period has expired, we will return the Player to you at your cost and expense. More information about this warranty can be found at www.roku.com/support.

The warranty does not cover software, apps, programs, installation, set up or issues related to the service provided by your Internet service provider, channel providers or content providers, including but not limited to, service disruption and changes in service terms, oerings or format. This warranty excludes damages due to acts of God, accident, misuse, abuse, negligence, commercial use, modiﬁcation of your Player, or damages caused by other devices, improper operation or maintenance, voltage ﬂuctuations or attempted repair by anyone other than a facility authorized by Roku to service your Player. This warranty does not cover consumables (such as fuses and batteries). Roku does not assume any responsibility for any data or information stored on any media or hardware of the Player delivered or sent for repair.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION A SETS FORTH ROKU’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF THIS WARRANTY;

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REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR EXTEND THE ORIGINAL WARRANTY PERIOD; AND UPON REPAIR OR REPLACEMENT OF YOUR PLAYER, ANY EXPRESS OR IMPLIED WARRANTY WHICH YOU HAVE AGREED TO DISCLAIM FOR THE ORIGINAL PLAYER SHALL ALSO BE DISCLAIMED WITH RESPECT TO THE REPAIRED OR REPLACED PLAYER. THE LIMITATIONS ABOVE ARE SUBJECT TO APPLICABLE LOCAL LAWS AND YOU MAY HAVE ADDITIONAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Warranty Service Process Warranty service requests for your Player must be made within the applicable warranty period. You must ﬁrst

obtain a return merchandise authorization (“RMA”) number from Roku Customer Support. RMA numbers expire thirty (30) days from issuance. Roku may attempt to troubleshoot the problem prior to issuing a RMA number. Please be prepared to provide additional information upon request. Once a RMA number is obtained, you must ship your Player, freight prepaid, together with proof of purchase and all accessories, in either the original packaging or packaging aording an equal degree of protection, to the Roku authorized distribution facility identiﬁed by Roku Customer Support. Failure to return any accessory could result in delay and/or an invoice to you or credit to Roku for the missing accessory.

Important: When submitting a RMA, please provide the following information with your request: (a) product name and serial number, (b) problem description, (c) software version (see Player’s ”settings” menu), (d) date and place of purchase, and (e) return shipping address (P.O. boxes are not accepted). Additional troubleshooting tips and Roku Customer Support is at www.roku.com/support for Players sold in the US.

B. CANADA Only

Limited Warranty For any Player purchased and delivered to end users in Canada, Roku warrants the Player hardware

against defects in materials and workmanship for a period of one (1) year from the date of purchase by the original purchaser (as shown by the date on the applicable sales receipt) if used in accordance with the user documentation provided with the Player, and PROVIDED THAT THE FOLLOWING LIMITATION

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IS NOT APPLICABLE TO PURCHASERS WHO ARE RESIDENTS OF QUÉBEC TO WHOM THE CONSUMER PROTECTION ACT (QUÉBEC) APPLIES (“RESIDENTS OF QUÉBEC”), this warranty shall be available only

to the purchaser that originally purchased the Player from Roku or from one of its authorized resellers or distributors. If Roku determines the Player’s hardware is defective, Roku will either repair the Player or replace it with a new or rebuilt unit. The following sentence is not applicable to Residents of Québec: If the applicable warranty period has expired, we will return the Player to you at your cost and expense. More information about this warranty can be found at www.roku.com/support.

PROVIDED THAT THE FOLLOWING LIMITATIONS ARE NOT APPLICABLE TO RESIDENTS OF QUÉBEC, TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION B SETS FORTH ROKU’S SOLE OBLIGATION

AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF THIS WARRANTY; REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR EXTEND THE ORIGINAL WARRANTY PERIOD; AND UPON REPAIR OR REPLACEMENT OF YOUR PLAYER, ANY EXPRESS OR IMPLIED WARRANTY WHICH YOU HAVE AGREED TO DISCLAIM FOR THE ORIGINAL PLAYER SHALL ALSO BE DISCLAIMED WITH RESPECT TO THE REPAIRED OR REPLACED PLAYER. THE LIMITATIONS ABOVE ARE SUBJECT TO APPLICABLE LOCAL LAWS AND YOU MAY HAVE ADDITIONAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Warranty Service Process Warranty service requests for your Player must be made within the applicable warranty period. You must ﬁrst

obtain a RMA number from Roku Customer Support. RMA numbers expire thirty (30) days from issuance. Roku may attempt to troubleshoot the problem prior to issuing a RMA number. Please be prepared to provide additional information upon request. Once a RMA number is obtained, you must ship your Player, freight prepaid, together with proof of purchase and all accessories, in either the original packaging or packaging aording an equal degree of protection, to the Roku authorized distribution facility identiﬁed by Roku Customer Support. Failure to return any accessory could result in delay and/or an invoice to you or credit to Roku for the missing accessory.

C. MEXICO Only

Limited Warranty For any Player purchased and delivered to end users in Mexico, Latamel Distribuidora, S. de R. L. de C. V.

(“Latamel”) warrants the Player hardware (including its parts and components) against defects in materials and workmanship for a period of one (1) year from the date of purchase by the original purchaser (as shown by the date on the applicable sales receipt) if used in accordance with the user documentation provided with the Player; provided that, this warranty shall be available only to the consumer of the Player which has been purchased from Latamel or from one of its authorized resellers or distributors. If Latamel determines the Player’s hardware is defective, Latamel will either repair the Player or replace it with a new or rebuilt unit. If the applicable warranty period has expired, Latamel will return the Player to you at your cost and expense. More information about this warranty can be found by contacting Latamel, using the information provided below.

The warranty does not cover software, apps, programs, installation, set up or issues related to the service provided by your Internet service provider, channel providers or content providers, including but not limited to, service disruption and changes in service terms, oerings or format. This warranty excludes damages due to acts of God, accident, misuse, abuse, negligence, commercial use, modiﬁcation of your Player, or damages caused by other devices, improper operation or maintenance, voltage ﬂuctuations or attempted repair by anyone other than a facility authorized by Latamel or its agents to service your Player. This warranty does not cover consumables (such as fuses and batteries). Latamel does not assume any responsibility for any data or information stored on any media or hardware of the Player delivered or sent for repair.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION C SETS FORTH LATAMEL’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF THIS WARRANTY; REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR EXTEND THE ORIGINAL WARRANTY

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PERIOD; AND UPON REPAIR OR REPLACEMENT OF YOUR PLAYER, ANY EXPRESS OR IMPLIED WARRANTY WHICH YOU HAVE AGREED TO DISCLAIM FOR THE ORIGINAL PLAYER SHALL ALSO BE DISCLAIMED WITH RESPECT TO THE REPAIRED OR REPLACED PLAYER.

Warranty Service Process To make a warranty claim for any Player sold in Mexico, the consumer must ship the Player and accessories in

a secure, properly sealed packaging, along with an original copy of this Important Product Information and the original sales receipt for the Player with the sales date, to:

Importer: Latamel Distribuidora, S. de R. L. de C. V. Blvd. Manuel Ávila Camacho No. 32, Piso 11, Ofna. 1103 Col. Lomas de Chapultepec. Deleg. Miguel Hidalgo, C.P. 53160, México, D.F. R. F. C.: LDI-080623-F25, Tel. (55) 9178-4350

Latamel will cover the shipping costs to send the Players to Latamel’s service center for warranty repair. For inquiries in Mexico about parts, components, consumables and accessories for the Player, please contact Latamel at the contact information above. Additional troubleshooting tips and Roku Customer Support for Players sold in Mexico is at www.roku.com/support.

Stamp from the point of sale

Automatic Software Updates

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Roku reserves the right to automatically update the software on the Player from time to time in its sole discretion, including adding, changing or removing channels, functionalities and features (including but not limited to, changing the user interface or the manner in which you are able to access content via the Player). For further information please see www.roku.com/support.

Additional Legal Notices

A. CANADA ONLY

Innovation, Science and Economic Development Canada This device complies with RSS-247 of the Innovation, Science and Economic Development Canada RF

Exposure Statement to advise of required separation distance of 20cm that must be maintained to comply with the ISED radiation exposure limits. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

B. US ONLY

Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one of the following measures:

•• Reorient or relocate the receiving antenna.

•• Increase the separation between the equipment and receiver.

•• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

•• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

IEEE 802.11b or 802.11g operation of this product in the US is ﬁrmware-limited to channels 1 through 11. Wireless Radio Use: This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band.

IMPORTANT NOTE:

FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The availability of some speciﬁc channels and/or operational frequency bands are country dependent and are ﬁrmware programmed at the factory to match the intended destination. The ﬁrmware setting is not accessible by the end user.

www.roku.com/support

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Lecteur Roku

Information importante sur le produit États-Unis, Canada et Mexique (Français)

FRANÇAIS

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