Rockwell Automation ThinManager 12 User Manual

ThinManager 12 Thin Client Management Platform

Catalog Number 9541

User Manual

Original Instructions

2 Rockwell Automation Publication TM-UM001D-EN-P - December 2020

Table of Contents

Preface

About This Publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Download Firmware, AOP, EDS, and Other Files . . . . . . . . . . . . . . . . . . . 11

Summary of Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 1

Quick Setup Overview Microsoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

ThinManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation & Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

ThinManager Database Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

VLANs and Subnets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Network Level Authentication (NLA) . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 2

Introduction Relevance User Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Relevance Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

ThinManager Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Customizing the Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Display Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 3

Licenses ThinManager Master License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

ThinManager Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Auto-synchronization for Redundancy . . . . . . . . . . . . . . . . . . . . . . . . 38

Manual Synchronization for Redundancy. . . . . . . . . . . . . . . . . . . . . . 41

ThinManager License Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

FactoryTalk Activations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

FactoryTalk Activation Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Chapter 4

ThinManager System Users Windows Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

ThinManager Security Group Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Relevance Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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Chapter 5

Sources Remote Desktop Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Microsoft Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Defining Remote Desktop Servers in ThinManager . . . . . . . . . . . . . 54

Remote Desktop Server Graph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Remote Desktop Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Remote Desktop Server Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Containers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Container Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Container Host Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Install Container Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Define the Container Host Display Server. . . . . . . . . . . . . . . . . . . . . . 79

Define the Container Host Display Client . . . . . . . . . . . . . . . . . . . . . . 80

Apply the Container Display Client to a Terminal . . . . . . . . . . . . . . . 84

Install the TLS Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

IP Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Configure the IP Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Define the IP Camera as a Display Server . . . . . . . . . . . . . . . . . . . . . . 91

IP Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Define the USB Camera as a Display Server . . . . . . . . . . . . . . . . . . . . 95

VNC Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

VCenter Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Snapshots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Adding a Virtual Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Chapter 6

Content Remote Desktop Services Display Clients. . . . . . . . . . . . . . . . . . . . . . . . . 109

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Single Application Deployment with AppLink . . . . . . . . . . . . . . . . . 117

Connection Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Failover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Instant Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Camera Display Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Camera Overlay Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Terminal Shadow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Shadow Any Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Shadow a Specific Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Shadow of the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Workstation Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Step 1 – On the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Step 2 – Workstation Display Client . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Add the Workstation Display Client to the Terminal . . . . . . . . . . . 172

VNC Shadow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Shadow Any VNC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Shadow a Specific VNC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Virtual Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Virtual Screen Display Client Wizard . . . . . . . . . . . . . . . . . . . . . . . . . 182

Predefined Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

4 Rockwell Automation Publication TM-UM001D-EN-P - December 2020

Add a Virtual Screen to a Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Custom Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Display Client Override on Virtual Screens . . . . . . . . . . . . . . . . . . . . 203

Chapter 7

Devices Terminal Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Terminal Configuration Wizard in ThinManager . . . . . . . . . . . . . . 209

User Accounts in the Terminal Configuration Wizard. . . . . . . . . . 230

Copy Settings from another Terminal . . . . . . . . . . . . . . . . . . . . . . . . 242

Use Groups for Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Use Groups for Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

IP Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

ThinManager-ready Thin Client IP Configuration . . . . . . . . . . . . . 259

Add and Configure Thin Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

PXE Server and PXE Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Local WinTMC Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

WinTMC Configuration in ThinManager . . . . . . . . . . . . . . . . . . . . . 279

Mobile Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Configure an iPad in ThinManager. . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Configure an Android Device in ThinManager . . . . . . . . . . . . . . . . 294

Chapter 8

Active Directory User Login Account

Search for Active Directory User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Search for Active Directory Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Chapter 9

Packages Firmware, Packages, and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Update Packages and Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Customizing Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Configuring Packages for a Model of Thin Client. . . . . . . . . . . . . . . . . . 312

Configure Packages for an Individual Thin Client . . . . . . . . . . . . . . . . . 314

Chapter 10

Modules Module List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Add a Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Individual Module Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

ICA Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Keyboard Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Key Block Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Key Block Single Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Keyboard Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

On-Screen Keyboard Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

RF Ideas pcProx USB Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Share Keyboard and Mouse Module . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Language Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Language Selection Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Local Storage Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

USB Flash Drive Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

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USB Memory Card Reader Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Miscellaneous Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Add Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Barcode Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Firmware Update Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Instant Failover Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Local Print Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

MultiStation Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Redundant Ethernet Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Terminal Shadow Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

TermMon ActiveX Configuration Module. . . . . . . . . . . . . . . . . . . . . 331

Time Zone Redirection Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

TMTerm DLL Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . 332

USB to Serial Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

User Override Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Mouse Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Locate Pointer Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Mouse Configuration Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

PS/2 Mouse Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Serial Mouse Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Share Keyboard and Mouse Modules . . . . . . . . . . . . . . . . . . . . . . . . . 334

Network Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Domain Name System Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Second Network Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Third Network Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

RDP Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

RDP Experience Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

RDP Port Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

RDP Serial Port Redirection Module. . . . . . . . . . . . . . . . . . . . . . . . . . 336

RDP Session IP Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Smart Card Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Relevance Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

iPhone Beacon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

DigitalPersona UareU Fingerprint Reader . . . . . . . . . . . . . . . . . . . . 340

RF Ideas pcProx Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

TermMon ActiveX Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

USB Flash Drive Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Wavetrend Tag Reader (Package 5 Only) . . . . . . . . . . . . . . . . . . . . . . 344

Screen Saver Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

MultiSession Screen Saver Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Screen Saver Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Sound Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Universal Sound Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

TermSecure Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

Serial Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

USB Touch Screen Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Video Driver Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

6 Rockwell Automation Publication TM-UM001D-EN-P - December 2020

Custom Video Mode Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Monitor Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Chapter 11

MultiMonitor MultiMonitor Layout Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

MultiMonitor Display Client Selection Page . . . . . . . . . . . . . . . . . . . . . . 360

Override Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Share Keyboard and Mouse Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Master Thin Client Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Replica Thin Client Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

Share Keyboard and Mouse with MultiMonitor . . . . . . . . . . . . . . . . 367

Chapter 12

ThinManager Server Configuration Wizard

Introduction Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Unknown Terminals Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

Terminal Replacement Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

Historical Logging Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Event Log Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

System Schedule Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

Security Groups Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Event Selection Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Email or Windows Messaging Recipients Page. . . . . . . . . . . . . . . . . . . . 379

Multicast Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Shadow Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

Biometric Device Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Chapter 13

Reports Selecting Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Report Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Print Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Report Template Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Chapter 14

Scheduling System Scheduling of Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Schedule Configuration Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Chapter 15

Relevance Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

Relevance User Services Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Permission-deployed Applications in Relevance. . . . . . . . . . . . . . . . . . . 401

Permission-deployed Applications Diagrams. . . . . . . . . . . . . . . . . . 401

Relevance Access Group Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Add Access Group to a Display Client . . . . . . . . . . . . . . . . . . . . . . . . . 407

Configure Terminals for Relevance. . . . . . . . . . . . . . . . . . . . . . . . . . . 409

Create the Relevance User without a Windows Account . . . . . . . . 413

Rockwell Automation Publication TM-UM001D-EN-P - December 2020 7

Relevance Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Log On to Relevance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Log Out of Relevance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Assign Roaming Display Clients to a Relevance User . . . . . . . . . . . . . . 420

Roaming Display Clients in Relevance Diagrams . . . . . . . . . . . . . . 421

Create the Relevance User via Active Directory . . . . . . . . . . . . . . . . 423

Relevance Configuration Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

Add User-specific Display Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Log On with a Relevance User Account. . . . . . . . . . . . . . . . . . . . . . . . 436

Log Out of Relevance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440

Roaming Applications for Non-domain Users . . . . . . . . . . . . . . . . . 440

Relevance User Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Add a Relevance User to a Relevance User Group . . . . . . . . . . . . . . 454

Batch Create Relevance Users using Active Directory OU . . . . . . . 457

Password and Account Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

Shortcut Method to Add Relevance Access Groups . . . . . . . . . . . . . 469

Relevance User Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471

Card Readers and Fingerprint Scanners. . . . . . . . . . . . . . . . . . . . . . . . . . 473

Card and Badge Configuration for a Relevance User . . . . . . . . . . . 473

Fingerprint Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484

Relevance Location Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Create a Location with the Location Configuration Wizard . . . . . 494

Add a Location to a Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502

Mobile Device Interactions with Relevance . . . . . . . . . . . . . . . . . . . . . . . 507

Manual Interaction with Locations

Chapter 16

Shadow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Transfer at the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518

Clone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

Using the Mobile Device to Add Resolver Codes . . . . . . . . . . . . . . . . . . . 523

QR Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524

Bluetooth Beacons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Relevance Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

Define Bluetooth Beacons on an iPad. . . . . . . . . . . . . . . . . . . . . . . . . 533

Define Bluetooth Beacons on an Android . . . . . . . . . . . . . . . . . . . . . 537

Wi-Fi Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

Define Wi-Fi Access Points with an iPad . . . . . . . . . . . . . . . . . . . . . . 542

Defining Wi-Fi Access Points with an Android . . . . . . . . . . . . . . . . 546

GPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549

Add Actions to Resolver Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

Interact with the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560

Shadow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561

8 Rockwell Automation Publication TM-UM001D-EN-P - December 2020

Forced Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563

Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566

Clone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 570

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Rockwell Automation Publication TM-UM001D-EN-P - December 2020 9

Notes:

10 Rockwell Automation Publication TM-UM001D-EN-P - December 2020

Preface

About This Publication

Download Firmware, AOP, EDS, and Other Files

Summary of Changes

This publication provides comprehensive information for users of ThinManager® thin client management software.

Download firmware, associated files (such as AOP, EDS, and DTM), and access product release notes from the Product Compatibility and Download Center at

rok.auto/pcdc

ThinManager resources are also available at thinmanager.com

This publication contains the following new or updated information. This list includes substantive updates only and is not intended to reflect all changes.

Topic Page

New Hotkey Options—Force failover to next display server and Set keyboard focus to a screen 227 Portrait Mode Rotation in MultiMonitor 355 New Features in Menu Bar: Clear, Disable Tab Reordering and Tear-Off, Remote View items 25 Screen Selector for MultiMonitor 358 Display Client Options 111 Set Don’t Fragment Flag 383 Reset Scale and Snap settings in Overlay Layout (Camera) 144 iPhone Beacon 340

Additional Resources

These documents contain additional information concerning related products from Rockwell Automation.

Resource Description

EtherNet/IP Network Devices User Manual, ENET-UM006

Ethernet Reference Manual, ENET-RM002

System Security Design Guidelines Reference Manual, SECURE-RM001

Industrial Components Preventive Maintenance, Enclosures, and Contact Ratings Specifications, publication IC-TD002

Safety Guidelines for the Application, Installation, and Maintenance of Solid-state Control, publication SGI-1.1

Industrial Automation Wiring and Grounding Guidelines, publication 1770-4.1 Product Certifications website, rok.auto/certifications

. Provides declarations of conformity, certificates, and other certification details.

Describes how to configure and use EtherNet/IP devices to communicate on the EtherNet/IP network.

Describes basic Ethernet concepts, infrastructure components, and infrastructure features. Provides guidance on how to conduct security assessments, implement Rockwell Automation

products in a secure system, harden the control system, manage user access, and dispose of equipment.

Provides a quick reference tool for Allen-Bradley industrial automation controls and assemblies.

Designed to harmonize with NEMA Standards Publication No. ICS 1.1-1987 and provides general guidelines for the application, installation, and maintenance of solid-state control in the form of individual devices or packaged assemblies incorporating solid-state components.

Provides general guidelines for installing a Rockwell Automation industrial system.

You can view or download publications at rok.auto/literature

Rockwell Automation Publication TM-UM001D-EN-P - December 2020 11

Notes:

12 Rockwell Automation Publication TM-UM001D-EN-P - December 2020

Chapter 1

Quick Setup Overview

This chapter guides you through the actions needed to build and activate a ThinManager system.

Microsoft

ThinManager

Complete the following activities to install and configure Remote Desktop Services.

• Build a Remote Desktop Server with the Microsoft Windows Server 2008/2008R2, 2012, or 2016 operating system. Enable the Remote Desktop Services (Terminal Services) role.

• Create a Microsoft Remote Desktop Licensing Server and add Remote Desktop Services Client Access Licenses (RDSCALs) for each thin client. These were called Terminal Server Client Access Licenses (TSCALs) in Server 2003. The servers also require a normal CAL.

• It is common to have each ThinManager-managed terminal automatically log in to the Remote Desktop Server when it boots up. Therefore, create a unique Windows user for each ThinManager-managed terminal. For domain deployments, this will be done within Active Directory. For work group deployments, this will be done on each Remote Desktop Server. Make sure that each user has permission to start Remote Desktop Server sessions on each Remote Desktop Server.

• Apply appropriate security to each user profile using the standard Microsoft techniques.

This section describes how to install, activate, and configure ThinManager.

Installation & Activation

Perform the following actions to install and activate ThinManager.

Install ThinManager software onto a computer to create ThinManager Server.

• If using ThinManager Master Licensing, create a Master ThinManager License and add enough Product Licenses for each ThinManager-managed terminal.

• If using FactoryTalk Activation:

- Install the FactoryTalk Activation Manager on each computer where

ThinManager is installed.

- Download the FactoryTalk Activations for ThinManager.

- Change the License Mode in ThinManager to FactoryTalk Activation

and assign the newly downloaded activations.

Rockwell Automation Publication TM-UM001D-EN-P - December 2020 13

Chapter 1 Quick Setup Overview

ThinManager Database Encryption

ThinManager 11.2 introduced a major encryption change, with the Advanced Encryption Standard, AES, used to encrypt the ThinManager database instead of the previous encryption key. This led to a few important changes.

The database requires a password to be used as part of the encryption key and prompts for a password as soon as it is installed or updated.

Installation

When ThinManager 11.2 and later is first run, a dialog box appears, which prompts for a new database password.

Figure 1 - Database Password Dialog Box

1. Type a password into the Password field and click OK.

This password is used for the encryption key when the database is configured. There are no requirements for length or complexity. You can leave the Password field blank.

IMPORTANT

The Database Password is unrecoverable if lost.

Manual Backup

To manually back up the database, follow these instructions.

1. Choose Manage>Backup.

You are prompted to create a password for the backup.

Figure 2 - Database Password Dialog Box

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Chapter 1 Quick Setup Overview

2. Type the password into the Password field.

3. Type the password into the Verify field.

4. Click OK.

The manual backup password is for the copy of the database as a backup only, not the running database. The password allows a user to backup the configuration with a short password to send to support without the need to send the main database password.

There are no requirements for length or complexity of the backup password. The password can be blank.

IMPORTANT

This password is unrecoverable if lost.

Manual Restore

To manually restore an encrypted backup, follow these steps.

1. Choose Manage>Restore.

The Database Password dialog box appears and prompts for the backup database password, not the original database password.

Figure 3 - Database Password

2. Type the Password and click OK.

Automatic Backup

ThinManager can be configured to backup the configuration automatically. These automatic backups use the original password that was originally set when ThinManager was set up.

The backups are now be saved in C:\ProgramData\Rockwell Software\ThinManager instead of C:\Program Files (x86)\Rockwell Software\ThinManager.

Configuration

Perform the following actions to configure ThinManager.

• Define the Remote Desktop Servers at Display Servers> Remote Desktop Servers>Remote Desktop Server Wizard.

Rockwell Automation Publication TM-UM001D-EN-P - December 2020 15

Chapter 1 Quick Setup Overview

• Define the Display Clients at Display Clients> Remote Desktop Services>Display Client Wizard to deploy the applications.

• Define the Terminals using the Terminal> Terminal Configuration Wizard.

• Associate the hardware to the Terminal configuration.

Network

Thin clients and Remote Desktop Servers need a reliable network.

Verify that traffic is allowed on the following network ports in all software and hardware firewalls.

• UDP/67 – IP Address Assignment – Used by the PXE Server (if using PXE boot).

• UDP/69 – TFTP – Used by the PXE Server (if using PXE boot).

• TCP/1494 - Citrix - Used by the ICA protocol (if using ICA instead of RDP).

• UDP/1758 – Used if the default Multicast is used. If the network MTU size is not the default, then the packet size need to be changed on the Multicast Configuration page of the ThinManager Server Configuration Wizard.

• TCP/2031 - Configuration - Used to pass the configuration from the ThinManager server to the ThinManager thin clients.

• TCP/2376: Containers: This port is needed to allow an encrypted channel for the terminal to connect to a Container Host to display the Container content.

• TCP/3268 – Used for LDAP queries targeted at the global catalog.

• TCP/3389 - RDP - Used by the RDP protocol (if using RDP in v2.4.1 or later).

• UDP/4011 – UEFI Boot – Used when the DHCP server is on the ThinManager server or when using the UEFI BIOS to boot.

• UDP/4900 - TFTP - Used for the TFTP download of the firmware.

• TCP/5900 - Shadowing - Used to shadow Terminals. This can be changed on the Shadow Configuration page of the ThinManager Server Configuration Wizard.

• ICMP Echo Packets (Ping) – Used by WinTMC and Enforce Primary.

• DHCP - Configure as needed.

VLANs and Subnets

You should have only one PXE server per network. It is a good idea to have a separate VLAN for each ThinManager Server pair that will be replying to PXE requests.

Network Level Authentication (NLA)

ThinManager supports Network Level Authentication (NLA) with firmware package 7.1.113 and later.

• If a terminal has a valid Windows account entered in its configuration for an automatic login, then the client will pass that info through NLA to

16 Rockwell Automation Publication TM-UM001D-EN-P - December 2020

Chapter 1 Quick Setup Overview

authenticate. The client will log in and start a session without the operator noticing.

• If a terminal does not have a valid Windows account entered in its configuration, then an NLA login screen will be displayed, requiring a valid user account and password. This gets passed to the Remote Desktop Server for the login. A Windows Security/Login window is never displayed.

Note: NLA must be turned off on the Remote Desktop Servers if you want to use a Smart Card for authentication.

Hardware

Results

Perform the following actions regarding hardware.

• Establish the IP addressing scheme for the ThinManager-managed terminals. ThinManager-ready thin clients can use Static IP or DHCP. ThinManager-compatible thin clients use PXE boot and, therefore, require DHCP.

• If using Static addressing, open the IP Address menu on the thin client

and enter the IP address of the thin client and the ThinManager Server.

• If using DHCP, configure Option 066 for the IP address of the

ThinManager Server, and Option 067 as acpboot.bin.

• If using PXE Boot, enable PXE boot by selecting Manage>PXE Server

to launch the PXE Server wizard.

• Attach the terminals to ThinManager by either:

- Turning on the terminal and selecting Create New Terminal when the

offline terminals are listed.

- Pre-creating the terminals in ThinManager and selecting the proper

terminal name when the terminal is turned on and offline terminals are listed.

Step 1: The clients connect to the ThinManager Server and download the firmware and configuration.

Step 2: The configuration sends the clients to the Remote Desktop Server to log in and start a session, and delivers any additional content assigned to the terminal’s configuration.

Rockwell Automation Publication TM-UM001D-EN-P - December 2020 17

Chapter 1 Quick Setup Overview

Notes:

18 Rockwell Automation Publication TM-UM001D-EN-P - December 2020

Chapter 2

Sources

Content

Users

Devices

Introduction

ThinManager is a content delivery system that delivers content from a source to a device, where a user can view and interact with the content.

ThinManager is the management system. Relevance is an extension that allows you to grant or deny access based on location or user permissions.

This manual covers the variations of content deployment using ThinManager

with Relevance

Figure 4 - Thin Manager Content Delivery by Device, User, or Location

ThinManager is the tool that allows you to define sources, deploy content, configure devices, and allow user access. Each device connects to it to receive its configuration and instructions.

Figure 5 - Typical Simple Deployment

ThinManager is a software program that is installed on a computer in your system. The simplest use of ThinManager is to deploy a Windows application from a Windows Remote Desktop Server to a ThinManager-ready device. However, ThinManager provides many more options for deploying applications.

Rockwell Automation Publication TM-UM001D-EN-P - December 2020 19

Chapter 2 Introduction

Servers

Terminals

Users

PLCs

I/O

Figure 6 - Sources, Content, Devices, and User Options

These options allow a robust content delivery system.

Figure 7 - ThinManager Content Deployment

ThinManager centralizes content servers in a computer room and deploys the content to the plant floor, office, or control room as needed.

Figure 8 - Standard Industrial Architecture

An industrial network pulls the I/O to the PLCs. The Remote Desktop Server hosts the sessions that run the HMI and talk to the PLCs to gather and display the data.

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Chapter 2 Introduction

Source

Content

Device

Access

User

Source

Content

Devices

Locations

Users

Relevance User Access

ThinManager has an additional security system that controls deployment of applications to users. This was formerly called TermSecure and is now

integrated into ThinManager with Relevance

Figure 9 - Access

as Access.

Relevance Location Services

The Relevance component builds on the ThinManager system by adding location to the application delivery. This allows content to be sent to the right person, at the right place, at the right time.

Figure 10 - Stylized Content Deployment

Figure 11 - Content Deployment in ThinManager Tree

ThinManager uses wizards to configure the ThinManager components.

You create Locations in Relevance and send content to the locations. These can be assigned locations with a tethered terminal, or they can be unassigned locations that have no terminal at the location and are accessed solely by mobile devices.

Locations can be resolved manually or by using QR codes, Bluetooth beacons, Wi-Fi networks, or GPS.

Rockwell Automation Publication TM-UM001D-EN-P - December 2020 21

Chapter 2 Introduction

ThinManager Interface

This section leads you through the important features on the ThinManager interface. Press F1 to find specific information while in the ThinManager program.

Figure 12 - ThinManager Interface

The ThinManager Interface has several components.

Note Component Description

Application Button Launches the ThinManager Server Configuration wizard to configure global

2 Quick Access Toobar Click the pull-down arrow to customize this toolbar. Add icons of commonly

3 Menu Bar Separates the functions into categories. 4 Ribbon Bar Contains icons for the functions. Hide when unused via the Minimize the Ribbon

5 Detail Pane Tabs Allows you to choose details to display. The tabs and detail selections change

6 Tree Displays the components of ThinManager with the Outlook Bar Tab control so the

7 Detail Pane Displays the information for the selected tab for the highlighted tree component.

8 Tree Selector The selector buttons at the bottom of the tree control select which branch is

ThinManager settings.

used tasks from the menu bar, like Restart, Send Message, Modify, Backup, and Shadow.

command on the Quick Access pull-down arrow menu.

depending on what is selected in the tree. Drag the tabs to change the order.

branches of the ThinManager tree are shown one at a time.

The Detail Pane can be torn away by dragging the tab away from ThinManager. The Detail Pane can be re-docked by dragging the pane title bar back to the tabs.

active and visible. These can be pulled upwards to stack the buttons, or pulled down to minimize the buttons.

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Chapter 2 Introduction

Tree Selector Buttons

Minimized Buttons at the Bottom

Buttons Stacked

Figure 13 - Tree Selector Buttons - Minimized Buttons at the Bottom/Buttons Stacked

Stacking the buttons provides quicker switching, but the minimized buttons allows more room to show components in a larger system.

There is an arrow that allows customization tasks—like hiding branches or reordering the branches of the tree.

Menus

The menus of ThinManager use the Microsoft Outlook ribbon but contain similar functions as previous versions.

This is a brief description. Many of these functions will be explained in greater detail in the sections of the manual that cover setup and configuration.

Figure 14 - Edit

Feature Description

Add ThinManager Server Allows connection to, and managment of, other ThinManager Servers from your local

Disconnect Breaks the connection to the remote ThinManager Server. Remove Deletes the remote ThinManager Server from the local list. Does not affect the remote

Refresh Refreshes the data. Modify Opens the configuration wizard for a highlighted tree component.

interface. Appropriate permissions on the remote computer are required for access. Intended for a remote connection, not the partner in a synchronized pair.

ThinManager Server.

Rockwell Automation Publication TM-UM001D-EN-P - December 2020 23

Chapter 2 Introduction

Feature Description

Add Launches a new configuration wizard for a highlighted tree component. Add Group Launches a group configuration wizard for a highlighted tree component. Copy Launches a dialog that allows you to create a copy of a highlighted item. Delete Deletes a highlighted item. Rename Renames a highlighted item. Lock Locks a highlighted item. Unlock Unlocks a locked item. Find Use to search for names, descriptions, IP addresses, and other data in the tree. Find Next Repeatedly search for a term.

Figure 15 - Manage

Feature Description

Packages Opens the Package Manager window. Restore Opens a file browser to let you restore a previously saved ThinManager configuration.

Backup

Restore Biometric Database

Backup Biometric Database

Synchronize

PXE Server Launches the PXE Server configuration wizard. ThinManager Server List Opens the ThinManager Server configuration wizard for automatic synchronization.

DNS Configuration

Configure Default Terminal

Web Management Allows web access management when it is implemented in the future.

Manage Accounts

Synchronize Passwords

Settings (Active Directory)

Manage Resolvers

Access Groups

Settings (Relevance)

Opens a file browser that lets you back up and save a ThinManager configuration for emergency restoration. This backup can be automated using the Scheduler.

Opens a file browser to let you restore a previously saved Biometric database.

Opens a file browser to let you save your Biometric data.

Use to manually synchronize a pair of ThinManager Servers if you are not using the recommended automatic synchronization.

Opens the DNS configuration wizard to allow ThinManager to resolve names using your DNS.

Allows configuration of the default Terminal if you are using auto-creation of Terminals.

Allows password management of Active Directory accounts. See Manage Accounts

Management on page 462 for details.

Allows synchronization of passwords between ThinManager and the Active Directory for the chosen accounts. See Synchronize Password on page 467

Allows you to use Active Directory, set Password Settings, and select whether to use Windows Security Groups or Active Directory Organizational Units for Relevance. See

Settings on page 468

Opens the Resolver Management window that lets you Add, Delete, and Edit resolvers added through a mobile device. See Mobile Device Interactions with Relevance

page 507 for details.

Opens the Access Groups dialog box where you create access groups for Relevance User Services. See Relevance Access Group Creation

Opens the Relevance Settings window that lets you define iBeacons and manage Bluetooth filtering.

for details.

on page 404 for details.

for details.

24 Rockwell Automation Publication TM-UM001D-EN-P - December 2020

Chapter 2 Introduction

Figure 16 - Install

Feature Description

Firmware Package Updates a firmware package, which consists of a firmware version and the modules for that

Firmware Updates the firmware without an update of modules. Modules Updates a module without an update of the firmware. Boot Loader Updates the boot loader used in PXE boot. Chain Loader Updates the chain loader used in PXE boot. Licenses Launches the Licensing window to add licenses to ThinManager. License Mode Selects between the traditional ThinManager licensing or the Rockwell Automation FactoryTalk

TermCap Database The Terminal Capability Database has information on the abilities of every ThinManager-ready

Reports Adds a report and SQL query if you need a newly released one before it is added in a service

version.

activation.

thin client. A new version is released with every newly supported thin client. Service packs update the TermCap but this allows you to update the TermCap if a new unit you have is not listed.

pack.

Figure 17 - Tools

Feature Description

Restart Resends the configuration to a highlighted terminal. Reboot Cycles power to a highlighted terminal and reloads the firmware and configuration.

Reboot Server

Power Off

Power On

Calibrate Touchscreen Initiates the calibrate touchscreen program on a highlighted terminal. Send Message Sends a message to a highlighted terminal. Enable Re-enables a disabled terminal, Remote Desktop Server, or location.

Disable

Clear Clears the event log for the highlighted Terminal or Remote Desktop Server.

Cycles power to a highlighted Remote Desktop Server. Although it will give you a warning prompt, do not use unless you are serious about restarting a Remote Desktop Server. All sessions end abruptly when the server is rebooted.

Powers off a highlighted virtual machine or thin client with a Wake-On-LAN function enabled.

This will power on a highlighted virtual machine or a thin client with a Wake-On-LAN function enabled.

Disables a highlighted terminal, Remote Desktop Server, or location. A terminal stops showing the session but shows a ThinManager splash screen. The session continues to run on the Remote Desktop Server. A disabled Remote Desktop Server kicks off all the ThinManager thin clients from the Remote Desktop Server, and forces them to a backup server. The Remote Desktop Server is still functional and allows RDP connections from other sources. This is useful to force failover to a backup so you can update your Remote Desktop Servers on the fly. A location will stop showing the session when disabled.

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Chapter 2 Introduction

Figure 18 - View

Feature Description

Status Bar Check to display the status bar at the bottom of the ThinManager interface.

Show Connected Only

Options

Application Use to choose the color scheme for ThinManager. Tabs Use to choose the tab scheme for ThinManager.

Disable Tab Reordering

Disable Tab Tear-Off

Select Reports

Print Use to print a highlighted Report tab.

Hides any unpowered or unconnected thin clients. Although it can be useful, it is best left checked as it can be confusing when the unpowered terminal is hidden.

Launches the Options window with the settings for license notifications, and allows new terminals and users to initiate a Terminal Configuration Wizard or Relevance User Configuration Wizard.

Check to lock the Detail Pane tabs in their current position. Normally, the tabs can be rearranged.

Check to lock the Detail Pane tabs in their current position. Normally, the tabs can be dragged free from the ThinManager console.

Opens the Select Reports window that lets you select the reports for the various components. Select the Report tab for a highlighted component to see the actual report or use the Scheduler to generate a report automatically.

Figure 19 - Remote View

Feature Description

Interactive Check to click into and control a shadow session. Clear this option for view-only mode.

Scaled to Window

Go Full Screen

Send Keys Sends the selected key sequence to a shadowed terminal.

Zoom In

Zoom Out

Connect Options

Shrinks the shadowed terminal to fit into the details pane. Clear this option to show it in the correct resolution with scroll bars to give you a closer view.

Makes the shadowed terminal’s image full screen. Use CTL+ALT+Break to undo full screen. To close ThinManager, use ALT+F4.

Use to click inside a shadow session and zoom in for detail. This option is dimmed until the Interactive checkbox is cleared.

Use to click inside a shadow session and zoom out for an overview. This option is dimmed until the Interactive checkbox is cleared.

Use to configure the RDP settings when you connect to a Remote Desktop Server console from ThinManager.

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Figure 20 - Help

Feature Description

About Shows the version and build number of ThinManager. Help Launches the ThinManager Help.

Customizing the Toolbar

Select More Commands from the Customize Quick Access Toolbar pull-down menu to launch the Customize window and add icons of frequently used functions.

Figure 21 - Customize Quick Access Toolbar Menu

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Figure 22 - Customize Window

Feature Description

Choose commands from Use to select commands from each group.

Commands

Show Quick Access Toolbar below the Ribbon

Lists the available command options. Select one and click Add to move it to the right-hand list to add it to the Quick Access bar. Adjust the order using the up and down arrows.

Check to move the Quick Access bar.

Figure 23 - Quick Access Toolbar

The icons for the selected functions appear in the Quick Launch menu. Click one to launch that function or wizard.

Icons

ThinManager tree icons show the status of components.

ThinManager Server

The ThinManager Server branch has two ThinManager icons.

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Figure 24 - ThinManager Server Tree Icons

Icon Description

Green ThinManager ThinManager console is talking to the ThinServer.

Red ThinManager

ThinManager console is not talking to the ThinServer. Right-click on the icon and select Reconnect from the menu.

Note: You should not add the second ThinManager Server of a synchronized pair in the tree of your Primary ThinManager Server. The data is the same. Adding a second ThinManager Server is intended to display a remote connection to a different system.

Terminals

The Terminal branch of the ThinManager tree has several different icons.

Terminal Tree Icons

Icon Represents

Dual Monitor A Terminal Group Lock A Terminal with an open configuration wizard Exclamation Mark A Terminal with a configuration change that needs a restart Globe A Terminal with an assigned Location, which is shown in parentheses Green Monitor A Terminal that is booted and connected to the ThinManager Server Yellow Monitor A Terminal that is going through the boot process

User

Red Monitor A Terminal that is either turned off or not able to communicate with the ThinManager Server Red X A Terminal that was Disabled using the Tools>Disable command

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A Terminal that has a Relevance User logged in to the Terminal. The user name is shown in parentheses.

Chapter 2 Introduction

Display Servers

The Display Server tree has several different icons.

Figure 25 - Display Server Tree Icons

Icon Represents

Blue Server The Remote Desktop Server branch Server with Folder A Remote Desktop Server Group Server with Virtual Boxes A Virtual Server defined through the VCenter Server tool Blue Camera The Camera branch Camera with Folder A Camera Group Gray Camera A Camera Blue Eye The VNC Server branch Cyan Eye with Folder A VNC Server Group Cyan Eye A VNC Server

Figure 26 - Remote Desktop Server Icon Colors

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