Rockwell Automation ThinManager 12 User Manual

ThinManager 12

Thin Client

Management Platform

Catalog Number 9541

User Manual

Original Instructions

2	Rockwell Automation Publication TM-UM001D-EN-P - December 2020

		Table of Contents
	Preface
	About This Publication . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 11
	Download Firmware, AOP, EDS, and Other Files . .	. . . . . . . . . . . . . . . . . 11
	Summary of Changes. . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 11
	Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 11
	Chapter 1
Quick Setup Overview	Microsoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 13
	ThinManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 13
	Installation & Activation . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 13
	ThinManager Database Encryption . . . . . . . . . .	. . . . . . . . . . . . . . . . . 14
	Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 15
	Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 16
	VLANs and Subnets . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 16
	Network Level Authentication (NLA) . . . . . . . . .	. . . . . . . . . . . . . . . . . 16
	Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 17
	Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 17
	Chapter 2
Introduction	Relevance User Access . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 21
	Relevance Location Services . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 21
	ThinManager Interface . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 22
	Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 23
	Customizing the Toolbar . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 27
	Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 28
	Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 29
	Display Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 30
	Chapter 3
Licenses	ThinManager Master License . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 37
	ThinManager Redundancy . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 38
	Auto-synchronization for Redundancy . . . . . . .	. . . . . . . . . . . . . . . . . 38
	Manual Synchronization for Redundancy . . . . .	. . . . . . . . . . . . . . . . . 41
	ThinManager License Process . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 43
	FactoryTalk Activations . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 47
	FactoryTalk Activation Files . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 47
	Chapter 4
ThinManager System Users	Windows Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 51
	ThinManager Security Group Users. . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 51
	Relevance Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 51

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	Chapter 5
Sources	Remote Desktop Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 53
	Microsoft Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 53
	Defining Remote Desktop Servers in ThinManager . . . . . . . . . . . .	. 54
	Remote Desktop Server Graph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	63
	Remote Desktop Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	64
	Remote Desktop Server Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	69
	Containers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	75
	Container Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	76
	Container Host Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .	76
	Install Container Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	79
	Define the Container Host Display Server. . . . . . . . . . . . . . . . . . . . . .	79
	Define the Container Host Display Client . . . . . . . . . . . . . . . . . . . . . .	80
	Apply the Container Display Client to a Terminal . . . . . . . . . . . . . . .	84
	Install the TLS Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	86
	IP Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	90
	Configure the IP Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	91
	Define the IP Camera as a Display Server . . . . . . . . . . . . . . . . . . . . . .	91
	IP Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	93
	Define the USB Camera as a Display Server . . . . . . . . . . . . . . . . . . . .	95
	VNC Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	98
	Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	99
	VCenter Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	101
	Snapshots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	103
	Adding a Virtual Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	105
	Chapter 6
Content	Remote Desktop Services Display Clients. . . . . . . . . . . . . . . . . . . . . . . . .	109
	Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	110
	Single Application Deployment with AppLink . . . . . . . . . . . . . . . . .	117
	Connection Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	127
	Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	137
	Instant Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	141
	Camera Display Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	142
	Camera Overlay Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	144
	Terminal Shadow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	158
	Shadow Any Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	158
	Shadow a Specific Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	161
	Shadow of the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	164
	Workstation Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	167
	Step 1 – On the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	167
	Step 2 – Workstation Display Client . . . . . . . . . . . . . . . . . . . . . . . . . .	169
	Add the Workstation Display Client to the Terminal . . . . . . . . . . .	172
	VNC Shadow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	177
	Shadow Any VNC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	177
	Shadow a Specific VNC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	179
	Virtual Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	182
	Virtual Screen Display Client Wizard . . . . . . . . . . . . . . . . . . . . . . . . .	182
	Predefined Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	185
4	Rockwell Automation Publication TM-UM001D-EN-P - December 2020

	Add a Virtual Screen to a Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . .	190
	Custom Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	193
	Display Client Override on Virtual Screens . . . . . . . . . . . . . . . . . . . .	203
	Chapter 7
Devices	Terminal Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	209
	Terminal Configuration Wizard in ThinManager . . . . . . . . . . . . . .	209
	User Accounts in the Terminal Configuration Wizard . . . . . . . . . .	230
	Copy Settings from another Terminal . . . . . . . . . . . . . . . . . . . . . . . .	242
	Use Groups for Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	244
	Use Groups for Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	248
	IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	258
	ThinManager-ready Thin Client IP Configuration . . . . . . . . . . . . .	259
	Add and Configure Thin Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	263
	PXE Server and PXE Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	264
	Local WinTMC Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	277
	WinTMC Configuration in ThinManager . . . . . . . . . . . . . . . . . . . . .	279
	Mobile Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	283
	Configure an iPad in ThinManager. . . . . . . . . . . . . . . . . . . . . . . . . . .	283
	Configure an Android Device in ThinManager . . . . . . . . . . . . . . . .	294

Active Directory User

Login Account

Packages

Chapter 8

Search for Active Directory User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 Search for Active Directory Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Chapter 9

Firmware, Packages, and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Update Packages and Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Customizing Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308 Configuring Packages for a Model of Thin Client. . . . . . . . . . . . . . . . . . 312 Configure Packages for an Individual Thin Client . . . . . . . . . . . . . . . . . 314

	Chapter 10
Modules	Module List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	317
	Add a Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	319
	Individual Module Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	322
	ICA Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	322
	Keyboard Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	323
	Key Block Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	323
	Key Block Single Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	323
	Keyboard Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	324
	On-Screen Keyboard Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	325
	RF Ideas pcProx USB Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	325
	Share Keyboard and Mouse Module . . . . . . . . . . . . . . . . . . . . . . . . . .	325
	Language Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	326
	Language Selection Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	326
	Local Storage Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	327
	USB Flash Drive Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	327
	Rockwell Automation Publication TM-UM001D-EN-P - December 2020	5

USB Memory Card Reader Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 327 Miscellaneous Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328 Add Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328 Barcode Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328 Firmware Update Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328 Instant Failover Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329 Local Print Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330 MultiStation Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . . 331 Redundant Ethernet Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 Terminal Shadow Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 TermMon ActiveX Configuration Module . . . . . . . . . . . . . . . . . . . . . 331 Time Zone Redirection Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332 TMTerm DLL Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . 332 USB to Serial Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332 User Override Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332 Mouse Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332 Locate Pointer Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 Mouse Configuration Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 PS/2 Mouse Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334 Serial Mouse Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334 Share Keyboard and Mouse Modules . . . . . . . . . . . . . . . . . . . . . . . . . 334 Network Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334 Domain Name System Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334 Second Network Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335 Third Network Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335 RDP Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 RDP Experience Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 RDP Port Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 RDP Serial Port Redirection Module . . . . . . . . . . . . . . . . . . . . . . . . . . 336 RDP Session IP Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Smart Card Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Relevance Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 iPhone Beacon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340 DigitalPersona UareU Fingerprint Reader . . . . . . . . . . . . . . . . . . . . 340 RF Ideas pcProx Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341 TermMon ActiveX Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 USB Flash Drive Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344 Wavetrend Tag Reader (Package 5 Only) . . . . . . . . . . . . . . . . . . . . . . 344 Screen Saver Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344 MultiSession Screen Saver Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 344 Screen Saver Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Sound Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346 Universal Sound Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346 TermSecure Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347 Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348 Serial Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348 USB Touch Screen Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350 Video Driver Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

6	Rockwell Automation Publication TM-UM001D-EN-P - December 2020

	Custom Video Mode Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	351
	Monitor Configuration Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	352
	Chapter 11
MultiMonitor	MultiMonitor Layout Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	355
	MultiMonitor Display Client Selection Page . . . . . . . . . . . . . . . . . . . . . .	360
	Override Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	361
	Share Keyboard and Mouse Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	364
	Master Thin Client Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .	365
	Replica Thin Client Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . .	366
	Share Keyboard and Mouse with MultiMonitor . . . . . . . . . . . . . . . .	367

ThinManager Server

Configuration Wizard

Chapter 12

Introduction Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369 Unknown Terminals Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 Terminal Replacement Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371 Historical Logging Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372 Event Log Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373 System Schedule Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374 Security Groups Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375 Event Selection Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378 Email or Windows Messaging Recipients Page. . . . . . . . . . . . . . . . . . . . 379 Multicast Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383 Shadow Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385 Biometric Device Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

	Chapter 13
Reports	Selecting Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	387
	Report Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	388
	Print Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	388
	Report Template Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	389
	Chapter 14
Scheduling	System Scheduling of Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	391
	Schedule Configuration Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	395
	Chapter 15
Relevance	Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	399
	Relevance User Services Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . .	400
	Permission-deployed Applications in Relevance. . . . . . . . . . . . . . . . . . .	401
	Permission-deployed Applications Diagrams . . . . . . . . . . . . . . . . . .	401
	Relevance Access Group Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . .	404
	Add Access Group to a Display Client . . . . . . . . . . . . . . . . . . . . . . . . .	407
	Configure Terminals for Relevance . . . . . . . . . . . . . . . . . . . . . . . . . . .	409
	Create the Relevance User without a Windows Account . . . . . . . .	413
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Manual Interaction with Locations

8

Relevance Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416 Log On to Relevance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417 Log Out of Relevance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420 Assign Roaming Display Clients to a Relevance User . . . . . . . . . . . . . . 420 Roaming Display Clients in Relevance Diagrams . . . . . . . . . . . . . . 421 Create the Relevance User via Active Directory . . . . . . . . . . . . . . . . 423 Relevance Configuration Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428 Add User-specific Display Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430 Log On with a Relevance User Account. . . . . . . . . . . . . . . . . . . . . . . . 436 Log Out of Relevance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440 Roaming Applications for Non-domain Users . . . . . . . . . . . . . . . . . 440 Relevance User Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448 Add a Relevance User to a Relevance User Group . . . . . . . . . . . . . . 454 Batch Create Relevance Users using Active Directory OU . . . . . . . 457 Password and Account Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462 Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462 Shortcut Method to Add Relevance Access Groups . . . . . . . . . . . . . 469 Relevance User Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471 Card Readers and Fingerprint Scanners. . . . . . . . . . . . . . . . . . . . . . . . . . 473 Card and Badge Configuration for a Relevance User . . . . . . . . . . . 473 Fingerprint Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484 Relevance Location Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493 Create a Location with the Location Configuration Wizard . . . . . 494 Add a Location to a Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502 Mobile Device Interactions with Relevance . . . . . . . . . . . . . . . . . . . . . . . 507

Chapter 16

Shadow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513 Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515 Transfer at the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518 Clone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520 Using the Mobile Device to Add Resolver Codes . . . . . . . . . . . . . . . . . . . 523 QR Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524 Register QR Codes with an iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524 Register QR Codes with an Android Device. . . . . . . . . . . . . . . . . . . . 528 Bluetooth Beacons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531 Relevance Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532 Define Bluetooth Beacons on an iPad . . . . . . . . . . . . . . . . . . . . . . . . . 533 Define Bluetooth Beacons on an Android . . . . . . . . . . . . . . . . . . . . . 537 Wi-Fi Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542 Define Wi-Fi Access Points with an iPad . . . . . . . . . . . . . . . . . . . . . . 542 Defining Wi-Fi Access Points with an Android . . . . . . . . . . . . . . . . 546 GPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549 Register GPS with an iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550 Register GPS with an Android . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553 Add Actions to Resolver Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557 Interact with the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560 Shadow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561

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Forced Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563

Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566

Clone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 570

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

573

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Preface

About This Publication

Download Firmware, AOP,

EDS, and Other Files

This publication provides comprehensive information for users of ThinManager® thin client management software.

Download firmware, associated files (such as AOP, EDS, and DTM), and access product release notes from the Product Compatibility and Download Center at rok.auto/pcdc.

ThinManager resources are also available at thinmanager.com.

Summary of Changes

This publication contains the following new or updated information. This list includes substantive updates only and is not intended to reflect all changes.

Topic	Page
New Hotkey Options—Force failover to next display server and Set keyboard focus to a screen	227
Portrait Mode Rotation in MultiMonitor	355
New Features in Menu Bar: Clear, Disable Tab Reordering and Tear-Off, Remote View items	25
Screen Selector for MultiMonitor	358
Display Client Options	111
Set Don’t Fragment Flag	383
Reset Scale and Snap settings in Overlay Layout (Camera)	144
iPhone Beacon	340

Additional Resources

These documents contain additional information concerning related products from Rockwell Automation.

	Resource			Description
	EtherNet/IP Network Devices User Manual, ENET-UM006			Describes how to configure and use EtherNet/IP devices to communicate on the EtherNet/IP
				network.
	Ethernet Reference Manual, ENET-RM002			Describes basic Ethernet concepts, infrastructure components, and infrastructure features.
	System Security Design Guidelines Reference Manual, SECURE-RM001			Provides guidance on how to conduct security assessments, implement Rockwell Automation
				products in a secure system, harden the control system, manage user access, and dispose of
				equipment.
	Industrial Components Preventive Maintenance, Enclosures, and Contact Ratings			Provides a quick reference tool for Allen-Bradley industrial automation controls and assemblies.
	Specifications, publication IC-TD002
	Safety Guidelines for the Application, Installation, and Maintenance of Solid-state			Designed to harmonize with NEMA Standards Publication No. ICS 1.1-1987 and provides general
				guidelines for the application, installation, and maintenance of solid-state control in the form of
	Control, publication SGI-1.1			individual devices or packaged assemblies incorporating solid-state components.
	Industrial Automation Wiring and Grounding Guidelines, publication 1770-4.1			Provides general guidelines for installing a Rockwell Automation industrial system.
	Product Certifications website, rok.auto/certifications.			Provides declarations of conformity, certificates, and other certification details.

You can view or download publications at rok.auto/literature.

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Chapter 1

Quick Setup Overview

Microsoft

This chapter guides you through the actions needed to build and activate a ThinManager system.

Complete the following activities to install and configure Remote Desktop Services.

•Build a Remote Desktop Server with the Microsoft Windows Server 2008/2008R2, 2012, or 2016 operating system. Enable the Remote Desktop Services (Terminal Services) role.

•Create a Microsoft Remote Desktop Licensing Server and add Remote Desktop Services Client Access Licenses (RDSCALs) for each thin client. These were called Terminal Server Client Access Licenses (TSCALs) in Server 2003. The servers also require a normal CAL.

•It is common to have each ThinManager-managed terminal automatically log in to the Remote Desktop Server when it boots up. Therefore, create a unique Windows user for each ThinManager-managed terminal. For domain deployments, this will be done within Active Directory. For work group deployments, this will be done on each Remote Desktop Server. Make sure that each user has permission to start Remote Desktop Server sessions on each Remote Desktop Server.

•Apply appropriate security to each user profile using the standard Microsoft techniques.

ThinManager

This section describes how to install, activate, and configure ThinManager.

Installation & Activation

Perform the following actions to install and activate ThinManager.

Install ThinManager software onto a computer to create

ThinManager Server.

•If using ThinManager Master Licensing, create a Master ThinManager License and add enough Product Licenses for each ThinManager-managed terminal.

•If using FactoryTalk Activation:

-Install the FactoryTalk Activation Manager on each computer where ThinManager is installed.

-Download the FactoryTalk Activations for ThinManager.

-Change the License Mode in ThinManager to FactoryTalk Activation and assign the newly downloaded activations.

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Chapter 1 Quick Setup Overview

ThinManager Database Encryption

ThinManager 11.2 introduced a major encryption change, with the Advanced Encryption Standard, AES, used to encrypt the ThinManager database instead of the previous encryption key. This led to a few important changes.

The database requires a password to be used as part of the encryption key and prompts for a password as soon as it is installed or updated.

Installation

When ThinManager 11.2 and later is first run, a dialog box appears, which prompts for a new database password.

Figure 1 - Database Password Dialog Box

1. Type a password into the Password field and click OK.

This password is used for the encryption key when the database is configured. There are no requirements for length or complexity. You can leave the Password field blank.

IMPORTANT The Database Password is unrecoverable if lost.

Manual Backup

To manually back up the database, follow these instructions.

1. Choose Manage>Backup.

You are prompted to create a password for the backup.

Figure 2 - Database Password Dialog Box

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Chapter 1 Quick Setup Overview

2.Type the password into the Password field.

3.Type the password into the Verify field.

4.Click OK.

The manual backup password is for the copy of the database as a backup only, not the running database. The password allows a user to backup the configuration with a short password to send to support without the need to send the main database password.

There are no requirements for length or complexity of the backup password. The password can be blank.

IMPORTANT This password is unrecoverable if lost.

Manual Restore

To manually restore an encrypted backup, follow these steps.

1. Choose Manage>Restore.

The Database Password dialog box appears and prompts for the backup database password, not the original database password.

Figure 3 - Database Password

2. Type the Password and click OK.

Automatic Backup

ThinManager can be configured to backup the configuration automatically. These automatic backups use the original password that was originally set when ThinManager was set up.

The backups are now be saved in C:\ProgramData\Rockwell Software\ThinManager

instead of C:\Program Files (x86)\Rockwell Software\ThinManager.

Configuration

Perform the following actions to configure ThinManager.

•Define the Remote Desktop Servers at Display Servers> Remote Desktop Servers>Remote Desktop Server Wizard.

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Chapter 1 Quick Setup Overview

Network

•Define the Display Clients at Display Clients>

Remote Desktop Services>Display Client Wizard to deploy the applications.

•Define the Terminals using the Terminal> Terminal Configuration Wizard.

•Associate the hardware to the Terminal configuration.

Thin clients and Remote Desktop Servers need a reliable network.

Verify that traffic is allowed on the following network ports in all software and hardware firewalls.

•UDP/67 – IP Address Assignment – Used by the PXE Server (if using PXE boot).

•UDP/69 – TFTP – Used by the PXE Server (if using PXE boot).

•TCP/1494 - Citrix - Used by the ICA protocol (if using ICA instead of RDP).

•UDP/1758 – Used if the default Multicast is used. If the network MTU size is not the default, then the packet size need to be changed on the Multicast Configuration page of the ThinManager Server Configuration Wizard.

•TCP/2031 - Configuration - Used to pass the configuration from the ThinManager server to the ThinManager thin clients.

•TCP/2376: Containers: This port is needed to allow an encrypted channel for the terminal to connect to a Container Host to display the Container content.

•TCP/3268 – Used for LDAP queries targeted at the global catalog.

•TCP/3389 - RDP - Used by the RDP protocol (if using RDP in v2.4.1 or later).

•UDP/4011 – UEFI Boot – Used when the DHCP server is on the ThinManager server or when using the UEFI BIOS to boot.

•UDP/4900 - TFTP - Used for the TFTP download of the firmware.

•TCP/5900 - Shadowing - Used to shadow Terminals. This can be changed on the Shadow Configuration page of the ThinManager Server Configuration Wizard.

•ICMP Echo Packets (Ping) – Used by WinTMC and Enforce Primary.

•DHCP - Configure as needed.

VLANs and Subnets

You should have only one PXE server per network. It is a good idea to have a separate VLAN for each ThinManager Server pair that will be replying to PXE requests.

Network Level Authentication (NLA)

ThinManager supports Network Level Authentication (NLA) with firmware package 7.1.113 and later.

•If a terminal has a valid Windows account entered in its configuration for an automatic login, then the client will pass that info through NLA to

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Results

Chapter 1 Quick Setup Overview

authenticate. The client will log in and start a session without the operator noticing.

•If a terminal does not have a valid Windows account entered in its configuration, then an NLA login screen will be displayed, requiring a valid user account and password. This gets passed to the Remote Desktop Server for the login. A Windows Security/Login window is never displayed.

Note: NLA must be turned off on the Remote Desktop Servers if you want to use a Smart Card for authentication.

Perform the following actions regarding hardware.

•Establish the IP addressing scheme for the ThinManager-managed terminals. ThinManager-ready thin clients can use Static IP or DHCP. ThinManager-compatible thin clients use PXE boot and, therefore, require DHCP.

•If using Static addressing, open the IP Address menu on the thin client and enter the IP address of the thin client and the

ThinManager Server.

•If using DHCP, configure Option 066 for the IP address of the ThinManager Server, and Option 067 as acpboot.bin.

•If using PXE Boot, enable PXE boot by selecting Manage>PXE Server to launch the PXE Server wizard.

•Attach the terminals to ThinManager by either:

-Turning on the terminal and selecting Create New Terminal when the offline terminals are listed.

-Pre-creating the terminals in ThinManager and selecting the proper terminal name when the terminal is turned on and offline terminals are listed.

Step 1: The clients connect to the ThinManager Server and download the firmware and configuration.

Step 2: The configuration sends the clients to the Remote Desktop Server to log in and start a session, and delivers any additional content assigned to the terminal’s configuration.

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Chapter 2

Introduction

ThinManager is a content delivery system that delivers content from a source to a device, where a user can view and interact with the content.

ThinManager is the management system. Relevance is an extension that allows you to grant or deny access based on location or user permissions.

This manual covers the variations of content deployment using ThinManager® with Relevance®.

Figure 4 - Thin Manager Content Delivery by Device, User, or Location

ThinManager is the tool that allows you to define sources, deploy content, configure devices, and allow user access. Each device connects to it to receive its configuration and instructions.

Figure 5 - Typical Simple Deployment

Sources

Content

Devices

Users

ThinManager is a software program that is installed on a computer in your system. The simplest use of ThinManager is to deploy a Windows application from a Windows Remote Desktop Server to a ThinManager-ready device. However, ThinManager provides many more options for deploying applications.

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Introduction

Figure 6 - Sources, Content, Devices, and User Options

These options allow a robust content delivery system.

Figure 7 - ThinManager Content Deployment

ThinManager centralizes content servers in a computer room and deploys the content to the plant floor, office, or control room as needed.

Figure 8 - Standard Industrial Architecture

Servers

Terminals

Users

PLCs

I/O

An industrial network pulls the I/O to the PLCs. The Remote Desktop Server hosts the sessions that run the HMI and talk to the PLCs to gather and display the data.

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Chapter 2

Introduction

Relevance User Access

ThinManager has an additional security system that controls deployment of applications to users. This was formerly called TermSecure and is now

integrated into ThinManager with Relevance as Access.

Figure 9 - Access

Source Content Device Access User

Relevance Location Services

The Relevance component builds on the ThinManager system by adding location to the application delivery. This allows content to be sent to the right person, at the right place, at the right time.

Figure 10 - Stylized Content Deployment

Source

Content

Devices

Locations

Users

Figure 11 - Content Deployment in ThinManager Tree

ThinManager uses wizards to configure the ThinManager components.

You create Locations in Relevance and send content to the locations. These can be assigned locations with a tethered terminal, or they can be unassigned locations that have no terminal at the location and are accessed solely by mobile devices.

Locations can be resolved manually or by using QR codes, Bluetooth beacons, Wi-Fi networks, or GPS.

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Chapter 2

Introduction

ThinManager Interface

This section leads you through the important features on the ThinManager interface. Press F1 to find specific information while in the

ThinManager program.

Figure 12 - ThinManager Interface

The ThinManager Interface has several components.

Note	Component	Description
1	Application Button	Launches the ThinManager Server Configuration wizard to configure global
		ThinManager settings.
2	Quick Access Toobar	Click the pull-down arrow to customize this toolbar. Add icons of commonly
		used tasks from the menu bar, like Restart, Send Message, Modify, Backup, and
		Shadow.
3	Menu Bar	Separates the functions into categories.
4	Ribbon Bar	Contains icons for the functions. Hide when unused via the Minimize the Ribbon
		command on the Quick Access pull-down arrow menu.
5	Detail Pane Tabs	Allows you to choose details to display. The tabs and detail selections change
		depending on what is selected in the tree. Drag the tabs to change the order.
6	Tree	Displays the components of ThinManager with the Outlook Bar Tab control so the
		branches of the ThinManager tree are shown one at a time.
7	Detail Pane	Displays the information for the selected tab for the highlighted tree component.
		The Detail Pane can be torn away by dragging the tab away from ThinManager.
		The Detail Pane can be re-docked by dragging the pane title bar back to the
		tabs.
8	Tree Selector	The selector buttons at the bottom of the tree control select which branch is
		active and visible. These can be pulled upwards to stack the buttons, or pulled
		down to minimize the buttons.

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Chapter 2

Introduction

Figure 13 - Tree Selector Buttons - Minimized Buttons at the Bottom/Buttons Stacked

Minimized Buttons at the Bottom	Tree Selector Buttons
	Buttons Stacked

Stacking the buttons provides quicker switching, but the minimized buttons allows more room to show components in a larger system.

There is an arrow that allows customization tasks—like hiding branches or reordering the branches of the tree.

Menus

The menus of ThinManager use the Microsoft Outlook ribbon but contain similar functions as previous versions.

This is a brief description. Many of these functions will be explained in greater detail in the sections of the manual that cover setup and configuration.

Figure 14 - Edit

Feature	Description
Add ThinManager Server	Allows connection to, and managment of, other ThinManager Servers from your local
	interface. Appropriate permissions on the remote computer are required for access.
	Intended for a remote connection, not the partner in a synchronized pair.
Disconnect	Breaks the connection to the remote ThinManager Server.
Remove	Deletes the remote ThinManager Server from the local list. Does not affect the remote
	ThinManager Server.
Refresh	Refreshes the data.
Modify	Opens the configuration wizard for a highlighted tree component.

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Introduction

Feature	Description
Add	Launches a new configuration wizard for a highlighted tree component.
Add Group	Launches a group configuration wizard for a highlighted tree component.
Copy	Launches a dialog that allows you to create a copy of a highlighted item.
Delete	Deletes a highlighted item.
Rename	Renames a highlighted item.
Lock	Locks a highlighted item.
Unlock	Unlocks a locked item.
Find	Use to search for names, descriptions, IP addresses, and other data in the tree.
Find Next	Repeatedly search for a term.

Figure 15 - Manage

	Feature	Description
	Packages	Opens the Package Manager window.
	Restore	Opens a file browser to let you restore a previously saved ThinManager configuration.
	Backup	Opens a file browser that lets you back up and save a ThinManager configuration for
		emergency restoration. This backup can be automated using the Scheduler.
	Restore Biometric	Opens a file browser to let you restore a previously saved Biometric database.
	Database
	Backup Biometric	Opens a file browser to let you save your Biometric data.
	Database
	Synchronize	Use to manually synchronize a pair of ThinManager Servers if you are not using the
		recommended automatic synchronization.
	PXE Server	Launches the PXE Server configuration wizard.
	ThinManager Server List	Opens the ThinManager Server configuration wizard for automatic synchronization.
	DNS Configuration	Opens the DNS configuration wizard to allow ThinManager to resolve names using
		your DNS.
	Configure Default Terminal	Allows configuration of the default Terminal if you are using auto-creation
		of Terminals.
	Web Management	Allows web access management when it is implemented in the future.
	Manage Accounts	Allows password management of Active Directory accounts. See Manage Accounts
		Management on page 462 for details.
	Synchronize Passwords	Allows synchronization of passwords between ThinManager and the Active Directory for
		the chosen accounts. See Synchronize Password on page 467 for details.
	Settings (Active Directory)	Allows you to use Active Directory, set Password Settings, and select whether to use
		Windows Security Groups or Active Directory Organizational Units for Relevance. See
		Settings on page 468 for details.
	Manage Resolvers	Opens the Resolver Management window that lets you Add, Delete, and Edit resolvers
		added through a mobile device. See Mobile Device Interactions with Relevance on
		page 507 for details.
	Access Groups	Opens the Access Groups dialog box where you create access groups for Relevance User
		Services. See Relevance Access Group Creation on page 404 for details.
	Settings (Relevance)	Opens the Relevance Settings window that lets you define iBeacons and manage Bluetooth
		filtering.

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Figure 16 - Install

Feature	Description
Firmware Package	Updates a firmware package, which consists of a firmware version and the modules for that
	version.
Firmware	Updates the firmware without an update of modules.
Modules	Updates a module without an update of the firmware.
Boot Loader	Updates the boot loader used in PXE boot.
Chain Loader	Updates the chain loader used in PXE boot.
Licenses	Launches the Licensing window to add licenses to ThinManager.
License Mode	Selects between the traditional ThinManager licensing or the Rockwell Automation FactoryTalk
	activation.
TermCap Database	The Terminal Capability Database has information on the abilities of every ThinManager-ready
	thin client. A new version is released with every newly supported thin client. Service packs
	update the TermCap but this allows you to update the TermCap if a new unit you have is not
	listed.
Reports	Adds a report and SQL query if you need a newly released one before it is added in a service
	pack.

Figure 17 - Tools

	Feature	Description
	Restart	Resends the configuration to a highlighted terminal.
	Reboot	Cycles power to a highlighted terminal and reloads the firmware and configuration.
	Reboot Server	Cycles power to a highlighted Remote Desktop Server. Although it will give you a warning
		prompt, do not use unless you are serious about restarting a Remote Desktop Server. All
		sessions end abruptly when the server is rebooted.
	Power Off	Powers off a highlighted virtual machine or thin client with a Wake-On-LAN
		function enabled.
	Power On	This will power on a highlighted virtual machine or a thin client with a Wake-On-LAN function
		enabled.
	Calibrate Touchscreen	Initiates the calibrate touchscreen program on a highlighted terminal.
	Send Message	Sends a message to a highlighted terminal.
	Enable	Re-enables a disabled terminal, Remote Desktop Server, or location.
		Disables a highlighted terminal, Remote Desktop Server, or location.
		A terminal stops showing the session but shows a ThinManager splash screen. The session
		continues to run on the Remote Desktop Server.
	Disable	A disabled Remote Desktop Server kicks off all the ThinManager thin clients from the Remote
		Desktop Server, and forces them to a backup server. The Remote Desktop Server is still
		functional and allows RDP connections from other sources. This is useful to force failover to a
		backup so you can update your Remote Desktop Servers on the fly.
		A location will stop showing the session when disabled.
	Clear	Clears the event log for the highlighted Terminal or Remote Desktop Server.

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Figure 18 - View

	Feature	Description
	Status Bar	Check to display the status bar at the bottom of the ThinManager interface.
	Show Connected Only	Hides any unpowered or unconnected thin clients. Although it can be useful, it is best left
		checked as it can be confusing when the unpowered terminal is hidden.
	Options	Launches the Options window with the settings for license notifications, and allows new
		terminals and users to initiate a Terminal Configuration Wizard or Relevance User
		Configuration Wizard.
	Application	Use to choose the color scheme for ThinManager.
	Tabs	Use to choose the tab scheme for ThinManager.
	Disable Tab Reordering	Check to lock the Detail Pane tabs in their current position. Normally, the tabs can
		be rearranged.
	Disable Tab Tear-Off	Check to lock the Detail Pane tabs in their current position. Normally, the tabs can be dragged
		free from the ThinManager console.
	Select Reports	Opens the Select Reports window that lets you select the reports for the various components.
		Select the Report tab for a highlighted component to see the actual report or use the Scheduler
		to generate a report automatically.
	Print	Use to print a highlighted Report tab.

Figure 19 - Remote View

	Feature	Description
	Interactive	Check to click into and control a shadow session. Clear this option for view-only mode.
	Scaled to Window	Shrinks the shadowed terminal to fit into the details pane. Clear this option to show it in the
		correct resolution with scroll bars to give you a closer view.
	Go Full Screen	Makes the shadowed terminal’s image full screen. Use CTL+ALT+Break to undo full screen. To
		close ThinManager, use ALT+F4.
	Send Keys	Sends the selected key sequence to a shadowed terminal.
	Zoom In	Use to click inside a shadow session and zoom in for detail. This option is dimmed until the
		Interactive checkbox is cleared.
	Zoom Out	Use to click inside a shadow session and zoom out for an overview. This option is dimmed until
		the Interactive checkbox is cleared.
	Connect Options	Use to configure the RDP settings when you connect to a Remote Desktop Server console from
		ThinManager.

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Figure 20 - Help

Feature	Description
About	Shows the version and build number of ThinManager.
Help	Launches the ThinManager Help.

Customizing the Toolbar

Select More Commands from the Customize Quick Access Toolbar pull-down menu to launch the Customize window and add icons of frequently

used functions.

Figure 21 - Customize Quick Access Toolbar Menu

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Figure 22 - Customize Window

	Feature	Description
	Choose commands from	Use to select commands from each group.
	Commands	Lists the available command options. Select one and click Add to move it to the
		right-hand list to add it to the Quick Access bar. Adjust the order using the up and
		down arrows.
	Show Quick Access Toolbar	Check to move the Quick Access bar.
	below the Ribbon

Figure 23 - Quick Access Toolbar

The icons for the selected functions appear in the Quick Launch menu. Click one to launch that function or wizard.

Icons

ThinManager tree icons show the status of components.

ThinManager Server

The ThinManager Server branch has two ThinManager icons.

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Figure 24 - ThinManager Server Tree Icons

	Icon	Description
	Green ThinManager	ThinManager console is talking to the ThinServer.
	Red ThinManager	ThinManager console is not talking to the ThinServer. Right-click on the icon and select
		Reconnect from the menu.

Note: You should not add the second ThinManager Server of a synchronized pair in the tree of your Primary ThinManager Server. The data is the same.

Adding a second ThinManager Server is intended to display a remote connection to a different system.

Terminals

The Terminal branch of the ThinManager tree has several different icons.

Terminal Tree Icons

	Icon	Represents
	Dual Monitor	A Terminal Group
	Lock	A Terminal with an open configuration wizard
	Exclamation Mark	A Terminal with a configuration change that needs a restart
	Globe	A Terminal with an assigned Location, which is shown in parentheses
	Green Monitor	A Terminal that is booted and connected to the ThinManager Server
	Yellow Monitor	A Terminal that is going through the boot process
	User	A Terminal that has a Relevance User logged in to the Terminal. The user name is shown in
		parentheses.
	Red Monitor	A Terminal that is either turned off or not able to communicate with the ThinManager Server
	Red X	A Terminal that was Disabled using the Tools>Disable command

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Display Servers

The Display Server tree has several different icons.

Figure 25 - Display Server Tree Icons

Icon	Represents
Blue Server	The Remote Desktop Server branch
Server with Folder	A Remote Desktop Server Group
Server with Virtual Boxes	A Virtual Server defined through the VCenter Server tool
Blue Camera	The Camera branch
Camera with Folder	A Camera Group
Gray Camera	A Camera
Blue Eye	The VNC Server branch
Cyan Eye with Folder	A VNC Server Group
Cyan Eye	A VNC Server

Figure 26 - Remote Desktop Server Icon Colors

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