Robalec SW5400, SW10000, SW6000 Operating Instructions Manual

31/10/2013

Proudly Distributed By

ROBAND AUSTRALIA PTY LTD

OPERATING INSTRUCTIONS

RICE COOKER

Models

SW5400

Version 3

SW6000

Version 3

SW10000

Version 1

Special Features

 Easy One Touch Operation
 Automatic Shutoff And Warming Functions
 Large Serving Quantities
 Burn-proof pad helps to prevent rice burning onto bowl
 Overheat protection

These instructions cover the models of Robalec Rice Cookers only. Although there are slight
variances between models, the installation, operation, care and maintenance procedure is the
same for all.

Roband

®

Australia is a wholly Australian owned company and has been manufacturing

quality commercial catering equipment for the food service industry for more than 50
years. Roband products are engineered and manufactured to the highest standards to
provide functionality, reliability and durability, and our quality products are exported
world-wide.

Included in the comprehensive Roband® range are Toasters, Fryers, Milkshake Mixers,
Rotisseries, Food Display Cabinets and much more.

Roband

®

Australia also acts as the Australian agents for Vitamix

®

Blenders, Noaw®
Meat Slicers, Ryno® Stainless Benching, Ceado Juicers, Förje® Cookware, RobalecTM
Soup/Rice Warmers, Robatherm Urns, Austheat® Fryers, Dipo Induction & Autofry
Machines. Roband also has its own line of commercial cookware and cutlery under the
Robinox® brand name.

For a complete set of brochures please contact your nearest authorised dealer or
contact Roband directly at our head office.

© Copyright 2013 – Roband® Australia Pty Ltd

All rights reserved. No part of this work may be reproduced or copied in any form or by any means, electronic or
mechanical, including photocopying or posting to a website, without the written permission of the publisher. The
material contained within this document is intended entirely for instructional purposes.

Roband Head Office

Sydney, Australia

Roband Australia Pty Ltd

Tel:

[phone]

1 Inman Road

Fax:

[phone]

Dee Why NSW 2099

Email:

[email protected]

AUSTRALIA

Web:

www.roband.com.au

International Agents

For additional agents please email Head Office

Cyprus:

United Catering Equipment Supplies

Singapore:

Jelco Private Ltd

Ph: [phone]

Ph: [phone]

Fiji:

Hotel Equipment Ltd

Switzer­land:

Burgi Infra Grill

Ph: [phone]

Ph: [phone]

Hong Kong:

Chung Wah Kitchen Machine Ltd

Thailand:

Seven Five Distributors Co Ltd

Ph: [phone]

Ph: [phone]

Malaysia:

Allied Food Equipment

United Arab
Emirates:

Boncafe Middle East LLC

Ph: [phone]

[phone]

Maldives:

Radiant Heat Maldives Pty Ltd

United Arab
Emirates:

Nisa Trading LLC

Ph: [phone]

[phone]

New
Zealand:

Roband New Zealand

United
Kingdom:

Metcalfe Catering Equipment

Ph: [phone]

Ph [phone]

Noumea:

Comptoir Materiel Professionnel

USA:

Condon & Fisher International

Ph: [phone]

Ph: [phone]

Noumea:

CHR Import

Ph: [phone]

Papua New
Guinea:

Brian Bell & Company Pty Ltd

Ph: [phone]

CONTENTS

INTRODUCTION ..................................................................................................... 1

GENERAL PRECAUTIONS ..................................................................................... 1

PACKAGING ........................................................................................................... 2

COMPLIANCE ......................................................................................................... 2

INSTALLATION ....................................................................................................... 3

OPERATION............................................................................................................ 3

COOKING SUGGESTIONS ..................................................................................... 5

GENERAL SAFETY ................................................................................................. 6

CLEANING, CARE & MAINTENANCE .................................................................... 7

TROUBLESHOOTING ............................................................................................. 8

SPECIFICATIONS ................................................................................................... 9

CIRCUIT DIAGRAM............................................................................................... 10

WARRANTY .......................................................................................................... 12

Page: 1

INTRODUCTION

Congratulations on your purchase of this quality Robalec product. With proper
care and management your new purchase will give you years of trouble free
service.

By reading these instructions carefully you can ensure that this machine is used
and maintained properly, helping your new investment to perform well for you now,
and to continue performing in the many years to come.

GENERAL PRECAUTIONS

This machine must only be operated by qualified person(s) who are fully versed in the
operating and safety instructions described in this manual. Operators should be
instructed to familiarise themselves with any and all safety instructions described in
this manual prior to commencement of any maintenance or service.

These machines are heating units, and as with any commercial heating unit
the surfaces will get hot. Always be careful when near an operating Rice
Cooker, and ensure that any risk to unwary customers or staff is minimised with

additional signage if necessary. Due to the obvious heat hazard Roband
recommends that these units be kept out of reach of children.

In the case of new personnel, training is to be provided in advance. These machines
should not be operated by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience or knowledge, unless they are being
supervised or being instructed concerning the safe use of the appliance by a person
responsible for their safety.

The machine should be disconnected from all power and allowed to cool before
cleaning. Any damaged plug or cord should be replaced before further use.

These machines should not be cleaned with the use of a spray applicator, water jet or
any other method except those outlined in the Cleaning & Care section of these
instructions.

Roband will accept no liability if;

 Non-authorised personnel have tampered with the machine.
 The instructions in this manual have not been followed correctly.
 Non-original spare parts are used.
 The machine is not cleaned correctly, with the right product.
 There is any damage to the unit.

Page: 2

PACKAGING

All care is taken when packing and Roband ensures that every unit is functional and
undamaged at the time of packaging.

The Package of this Rice Cooker should include:

1) One Rice Cooker

2) One Large Measuring Container

3) Burn proof pad

4) Serving Implement

5) This Manual

6) Packaging Materials
Any damage to the machine as a result of freight must be reported to the Freight

Company and to the agent responsible for the dispatch of said unit within 24 hours of
receipt. No claims will be accepted or entertained after this period.

C-Tick:
Robalec products have been designed and manufactured to comply with any and

all specifications set out by the Australian Communications Authority (ACA) in
regards to Electromagnetic Compatibility. As testament to such compliance these
units bear the C-Tick symbol.

For further information contact the Australian Communications Authority, PO Box
13112, Law Courts, Melbourne VIC 8010.

CE:

Roband® products bearing the CE compliance mark have been designed and
manufactured to comply with European Standards and Directives. A copy of the
CE Declaration of Conformity is located at the back of these instructions.

COMPLIANCE

Page: 3

INSTALLATION

 Remove all the packaging materials and tape. Clean off any glue residue left

over from the protective plastic using methylated spirit.

 Place the Rice Cooker on a firm, level surface in the required position. Before

connecting the Rice Cooker to the power supply, ensure that all the controls are
in the "OFF" position.

 Plug the Rice Cooker into a 10 Amp power point (SW5400 & SW6000) or 15

Amp power point (SW10000). Be sure not to overload the power circuit by
operating too many machines together.

 National Standards exist outlining the positioning, spacing and ventilation

requirements when installing new appliances. These Standards should be
consulted and new equipment should be installed accordingly. In any situation
where specifications allow a distance of less than 100mm we would still
recommend that a well-ventilated air gap of not less than 100mm be maintained.
If the machine is near particularly heat-sensitive materials common sense
should be employed in determining sufficient distancing.

OPERATION

The Rice Cooker is controlled by a Cook/Warm switch located on the side of the
machine. A pilot light beside the switch is illuminated when the Rice Cooker is
cooking. When the Rice Cooker has reached the set temperature, the machine
automatically stops cooking and warming begins. The cooking light goes out and
the warming light will turn on. To operate the Rice Cooker, follow the procedure
below.

IMPORTANT

The proper operation of the rice cooker relies on the bowl being in good condition. If
the bowl is dented in any way, poor contact is made between the hot plate and
bowl. This will increase the cooking time and can cause serious damage to the
machine. Be careful when handling the bowl as to prevent dings and
scratches.

Note: As soon as power is applied to the rice cooker, the warming function is
enabled. Although this is low power, heat is still generated inside the machine. The

rice cooker should never be left on without the bowl (containing rice) inside
the machine for longer than 5 minutes.

 Fill the plastic measuring container provided to the desired level. The plastic

container makes approximately 5 portions of cooked rice, where a portion of rice
is defined as 150ml (water measurement) of raw rice

 It is recommended to wash the raw rice in a strainer until the waste water runs

clear (see Cooking Suggestions for more details).

 Unplug the Rice Cooker power cord from the wall socket and remove the bowl

from the unit. Inspect the condition of the bowl for dents. If dents exist, do not

Page: 4

use this bowl for cooking rice. Remove any foreign objects from the bowl and
heating plate. NOTE: this step is important to the operation of the rice

cooker. Foreign objects between the bowl and heating plate can damage
the machine.

 Add water to the rice. Generally, add equal portions of water to rice. However,

experience should dictate the amount of water to be added (see Cooking
Suggestions for more details).

 SW5400 and SW6000: Clean the burn-proof pad and place it at the

bottom of the bowl. Smoothly pour the washed rice into the bowl. Do not
allow the burn-proof pad to float in the rice.

 SW10000: Clean the rice napkin and lay it into the bottom of the bowl.

Once the rice and water have been added fold the rice napkin over to
cover the raw rice.

 Dry the outside of the bowl, especially the bottom and reinspect for any objects

stuck to the outside of the bowl.

 Dry the inside and outside of the cooker.
 Place the bowl into the cooker. Rotate the bowl to the left and right to ensure

that the bowl is properly placed above the heating plate.

 Insure all liquid stays inside the rice bowl and doesn’t enter the outer pot.
 Place/close the lid on the rice cooker.
 Plug the Rice Cooker into the power point.
 Press the Cook/Warm switch down. The “cook” indicator light will turn on. When

the cooking time is finished the switch will automatically pop up and the “warm”

indicator light will turn on.

 For best results, do not open the cooker’s lid. Let the steam continue to cook the

rice for another 15 minutes to improve flavour. Then serve.

Open the lid (being careful to avoid the steam that will rise out of the unit)
and immediately stir the rice. Be careful when handling the rice. The product
and machine components will be hot and could cause burns.

 When removing the rice from the bowl, DO NOT BANG THE BOTTOM OF THE

BOWL. This can easily damage the bowl which can create air gaps between the

bowl and plate. These air gaps produce localised hot spots and can potentially
damage the machine (see Cleaning, Care and Maintenance for more details).

 If all of the rice from a batch is to be removed and used immediately, switch off

the machine at the wall socket and allow the unit to cool for 10-15 minutes

before filling and cooking a further batch of rice.

For the SW5400 and SW10000 models, although the Rice Cooker has a warming
cycle, the power and insulation is not sufficient to hold large quantities of rice for
any extended duration.

Page: 5

In hot weather the warming cycle performs much better than in cold temperatures.
The warming cycle is only designed to assist for short periods in businesses where
at least half of the rice is to be used immediately after cooking and the remainder
used fairly quickly thereafter.

If full loads of rice are to be kept warm for any length of time greater than 15 - 20
minutes, it is recommended that the SW6000 unit be used instead. The SW6000
model is insulated and has a sealed lid. This keeps the rice warm for periods up to
6 hours and prevents the rice from drying out quickly.

The SW6000 has a condensation catchment container located under the lid hinge.
This container should be observed when cooking rice and emptied when full. Be

care full when empting the container as the water may be hot.

COOKING SUGGESTIONS

 Prior to cooking, place the raw rice into a strainer and wash gently in warm

water. Do not scrub with force. Wash the rice until the waste water runs clear.

 After the rice is washed it should be immersed in water for some time to improve

the flavour and aroma. Usually 30 minutes is adequate, but may take up to 1
hour in winter.

 Determining the required quantity of water used to cook the rice varies due to a

number of factors such as the variety and quantity of rice. It is recommended
that one of the provided plastic containers full of rice should require 1 to 1.2
containers full of water although this should be verified on a case by case basis.
It may be necessary to adjust to amount of water to improve the cooking results.

 Rice and water can be added to the bowl using the provided plastic container

which has the portions indicated. Alternatively, reference lines inside the bowl
can be used.

Page: 6

 SAFETY 

GENERAL SAFETY

This machine contains no user-serviceable parts. Roband Australia, one of our
agents, or a similarly qualified person(s) should carry out any and all repairs. Any
repair person(s) should be instructed to read the Safety warnings within this manual
before commencing work on these units.

 Do not remove any cover panels that may be on the machine.
 This unit can get very hot, ensure everyone is aware that the machine is

operating and take care to avoid contact with hot surfaces.

 Always ensure the power cable is not in contact with hot parts of the

machine when in use.

 Ensure that any damaged power cord is replaced before further use.
 Keep out of reach of children.
 Do not immerse the unit, cord or plug in any liquid.
 Do not share the power point with another machine.
 Do not operate unit if it malfunctions or suffers serious damage.

Page: 7

CLEANING, CARE & MAINTENANCE

Attention to regular care and maintenance will ensure long and trouble free
operation of your Rice Cooker. Although scheduled servicing is not required we do
recommend you adopt a program of regular maintenance to ensure that the Rice
Cooker is clean and functional and to avoid inadvertently damaging the unit.

The bowl has a non-stick coating on the inside. Do not use metal implements as
they will damage the coating which can cause rice to stick to the bowl and burn.

Daily cleaning should be considered mandatory for all cooking equipment. In order
to ensure the proper cleaning and to avoid damage to the Rice Cooker the
instructions below should be followed.

 Ensure power to the unit is off, the Rice Cooker is unplugged and cool before

attempting to clean any part of the machine.

 Do not immerse the Rice Cooker in water. Wipe the outside of the Rice Cooker

down using a damp sponge or cloth.

 To clean the bowl, soak it in hot soapy water and gently clean the bottom with a

cloth. Caution: do not press down too hard when cleaning, or drop anything onto
the bottom of the bowl, as this can cause warping and inhibits the proper
functioning of the rice cooker.

 Wipe the cooker body and bowl dry before storing.
 Do not clean this unit with the use of a water jet.

IMPORTANT

It is important that the rice bowl is kept in good condition and the bowl and heating
plate surface is free from foreign debris. If the bowl is dented or foreign debris lies
between the bowl and heating plate, isolated hot spots can occur in the heating plate,
creating the potential to cause serious damage to the unit.

If the bowl has been dented or an obstruction exist between the bowl and heating
plate, the Rice Cooker is fitted with a power cut-out device to protect the machine
(see Troubleshooting for information regarding the Self-holding Thermal Limiter).

Rice Bowl

Outer Skin

Heating Plate

GOOD

Contact Between Bowl

and Heating Plate

BAD

Contact Between Bowl

and Heating Plate

Dent in bowl creates hot spot in heating

plate and will damage the element

Page: 8

TROUBLESHOOTING

The pilot lights indicate when the rice cooker is cooking and warming. If this does
not light up when switched on and the water is not heating check the following
before calling for service.

 The machine is plugged in correctly and the power is switched on.
 The power point is not faulty, and that the circuit has not been overloaded by other

machines.

 The Overheat Protection system may have tripped. When a critical temperature

inside the machine is reached, a thermal limiter will disconnect power to the
cooker. The thermal limiter is likely to trip for these reasons:

 The bowl is not making good contact to the heating plate due to an obstruction

or dented bowl.

 The Rice Cooker has been continuously cooking without sufficient time to cool

down between cook cycles.

 SW5400 and SW6000: The thermal limit switch has an auto reset function.

To reset, UNPLUG the machine from the wall and let it cool down to room
temperature. Remove the bowl and inspect for any damage or dents. Also
check that there is nothing obstructing the bowl from making contact to the
heating plate. After the machine has been UNPLUGGED from the wall and
had time to cool, the thermal limiter will automatically reset, allowing further
operation of the rice cooker. Note: The machine must be unplugged for at
least 2 minutes whilst the machine is cold to reset.

 SW10000: The thermal limit is a fuse that must be replaced. Please contact

technical support.

 Check for objects caught between the Rice Bowl and the heating plate.
 Make sure that the Rice Bowl is seated correctly inside the cooker body, to

ensure proper contact with the heating plate.

 Make sure that the cook switch has been pressed into the down position and the

light indicates the rice cooker is cooking.

 Never use any Rice Bowl from another brand or model of rice cooker. Using

another Rice Bowl will damage the Rice Cooker. Damage caused by using
another Rice Bowl is not covered by the warranty.

Only after all these points have been checked should you call for service.

Page: 9

SPECIFICATIONS

Model

SW5400

SW6000

SW10000

Voltage

230VAC

Power Consumption

1850W

1850W

3450W

Power Point Type
(Australia)

10A

10A

15A

Diameter (Nominal)

370 mm

470 mm

530mm

Height (Nominal)

360 mm

360 mm

390

Capacity

5.4L

6.0L

10.0L

Capacity - No. of Provided
Containers (MAX)

6 7 11

Number of Cooked Rice
Portions (MAX)

30

35

55

Constant research and development may necessitate specification changes at any

time.

Page: 10

CIRCUIT DIAGRAM

Page: 11

NOTE: This circuit diagram has been provided for reference and to assist
qualified service and repair agents only. Under no circumstances should
persons not suitably qualified attempt repairs to any electrical equipment.

Page: 12

WARRANTY

Every care is taken to ensure that no defective equipment leaves our factory and all
goods manufactured by us are guaranteed against faulty workmanship and
materials for a period of 12 months from the date of purchase. Glass, lamps and
Teflon coatings are NOT included in this warranty. Generally, all goods claimed
under this warranty must be returned to the factory or an authorised service agent,
freight prepaid, for inspection. Any part deemed to be defective will be replaced,
however, no claims will be entertained for parts damaged in transport, misused or
modified in any way without our approval. For machines that are not considered to
be portable (e.g. food bars, rotisseries, large hotplates and some bain maries), on
site warranty service will be provided in capital city metropolitan areas only. In all
other locations, the customer is responsible for all travelling time/service call costs
and payment for this will be required prior to the commencement of the repair. The
labour costs to actually repair the fault will be met by this company.

This company reserves the right to reject a claim for warranty if it is not completely
satisfied with the circumstances under which it occurred and any costs incurred for
false claims or faults due to incorrect usage etc. are the responsibility of the
claimant. Under no circumstances shall Roband® Australia Pty Ltd or any subsidiary
company or Agent be liable for loss of profit or damage to other equipment and
property.

Generally, authorised service agents are located in all areas, which have authorised
distribution dealers. For the name of your nearest Australian authorised service
agent please contact:

ROBAND® AUSTRALIA PTY LTD

Warranty Number: 1800 268 848 (for Australian Residents)
Phone: [phone] Fax: [phone]
Email: [email protected]

All other countries please contact your selling agent.

Please complete the following details and keep this card in a safe place.
NAME
ADDRESS
MODEL No: SERIAL No: DATE PURCHASE
NAME OF DEALER:

PLEASE RETAIN THIS SECTION FOR YOUR RECORDS

DO NOT POST

ROBAND

®

AUSTRALIA PTY LTD

OTHER LEADING PRODUCTS AVAILABLE:

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Manufactured/Imported in Australia by:

Authorised Distributor/Agent