Roadpost Swiss oneRoam International Cellular User Manual
Customer Care
free call from your Roadpost
cellular phone:
+1.905.272.5665
free call from North America:
+1.888.622.7368
customercare@roadpost.com
www.roadpost.com
oneRoam™ International Cellular
Swiss
User Guide
oneRoam™International Cellular
With oneRoam™International Cellular service you can be
easily reached while traveling with one international phone
number. Your service is based in Switzerland and
your phone number is local to this country.
Taking a laptop? Pair oneRoam™ International Cellular
service with Remote Internet Access from Roadpost.
For more information on keeping in touch by cellular phone
and email when you travel, contact Roadpost Customer Care
or visit www.roadpost.com.
Help Available by Phone and Web
Answers to common questions are provided in the
Troubleshooting section at the back of this guide.
Additional support is available online, and through our call
center.
Please visit www.roadpost.com/userguides, or contact
Roadpost Customer Care at 1.888.622.7368 toll-free from
within North America, or at +1.905.272.5665, a free call
from your Roadpost phone.
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
How To Use This User Guide . . . . . . . . . . . . . . . . . . . . . .2
Your International Phone Number . . . . . . . . . . . . . . . . . .2
Charging Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Use While Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Service Inconsistencies . . . . . . . . . . . . . . . . . . . . . . . . .3
Using Your oneRoam™ Service . . . . . . . . . . . . . . . . . .5
Powering On Your Phone . . . . . . . . . . . . . . . . . . . . . . . .5
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Local calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
International calls . . . . . . . . . . . . . . . . . . . . . . . . . .5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Dialing Instructions For Callers To Your Roadpost Phone . .6
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
General voicemail information . . . . . . . . . . . . . . . . . .6
To retrieve messages . . . . . . . . . . . . . . . . . . . . . . . .6
Voicemail system prompts . . . . . . . . . . . . . . . . . . . .7
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
General text messaging information . . . . . . . . . . . . .9
Your text messaging address . . . . . . . . . . . . . . . . .10
Instructions for your Motorola Timeport . . . . . . . . . .10
Instructions for your Motorola V66 . . . . . . . . . . . . . .11
Changing Band Frequency . . . . . . . . . . . . . . . . . . . . . .13
On your Motorola Timeport . . . . . . . . . . . . . . . . . . .13
On your Motorola V66 . . . . . . . . . . . . . . . . . . . . . .13
Locking/Unlocking Your Phone’s Keypad . . . . . . . . . . . . .14
On your Motorola Timeport . . . . . . . . . . . . . . . . . . .14
On your Motorola V66 . . . . . . . . . . . . . . . . . . . . . .14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Getting Started
How To Use This User Guide
This user guide has been designed to apply to a variety
of phone models. In some instances, you will see multiple
prompts referenced. You should use the option that is
found on your model of phone.
Example: “Press <OK> or <Send>”. Users of the Motorola
Timeport should press <OK>, while other phones may use
the <Send> button.
Some buttons referenced in this guide will be common to
all phones. One example is the <+> sign, which is always
obtained by holding down the <0> until the “+” sign
appears on the display. This symbol is required when
dialing internationally, and in a few other instances referred
to in this guide.
For more information on all the features available to you,
Roadpost recommends reading this user guide in
conjunction with your phone manufacturer's user guide.
All guides and related inserts are available for download
at www.roadpost.com/userguides.
Your International Phone Number
Your phone number is made up of a number of pieces
referred to in this Guide:
41 (0) 7962 123 45
Country
Code
Leading “0”
(only required
when dialed
locally within
Switzerland)
9-digit mobile
number
L
Get help free from your Roadpost phone
+1.905.272.5665
Getting Started
Charging Your Phone
Before you are able to use your phone, ensure that the
phone’s batteries are charged. Be sure to do this before
leaving for your destination. Should the batteries require
charging, connect your charging cable to your handset,
and insert the plug into a suitable power source.
Your SIM Card
Your SIM card (Subscriber Identity Module) is the key to
your Swiss Service. This small chip contains all the
information you store on your phone. Your phone comes
ready-to-use, with your SIM card in place.
Use While Driving
Be sure to check local regulations before using your phone
while driving. Roadpost recommends that you always use
a headset while driving. For your convenience and safety,
headsets are included with all rentals and subscriptions.
Emergency Services
Most countries in Europe use 112 as their emergency
service number. Check with your travel agent or hotel
concierge for the emergency information in the country you
are traveling to.
Service Inconsistencies
While your service is based in Switzerland, you can also
use your Roadpost phone in more than 150 other countries
around the world. Since a variety of local networks provide
this service, there may be occasional inconsistencies in
coverage. While such inconsistencies are rare, Call Display,
Text Messaging, Data, and Fax features may occasionally
be affected.
Get help free from your Roadpost phone
+1.905.272.5665
Getting Started
2
3
Get help free from your Roadpost phone
+1.905.272.5665
Getting Started
Using Your oneRoam™ Service
Powering On Your Phone
Press and hold < > to turn the phone on and off.
Making Calls
When placing a call, your location determines the dialing
pattern you should use. Calls to numbers in the country
you are located in are local, while all other calls are
considered international.
Local calls
1. Dial the number including the leading ‘0’ (the country
code is not required).
2. Press <OK> or <Send>.
Example: Calling 41 (0) 7962 555 55 a number in
Switzerland, you should dial 0 7962 555 55 <OK> or
<Send>
International calls
1. Press and hold <0> key until the “+” symbol appears
on the display.
2. Dial the number including the country code and press
<OK> or <Send> (the leading ‘0’ is not required).
Example: Calling 905 272 5665, a number in North
America, you should dial +1 905 272 5665 <OK> or
<Send>
Calling 44 (0) 7736 123 456 a number in the UK, you should
dial +44 7736 123 456 <OK> or <Send>
Get help free from your Roadpost phone
+1.905.272.5665
Using Your oneRoam
™
Service
4
5
Just like your domestic cellular service in North America,
your signal will be the strongest when traveling in major
cities and more densely populated areas. When traveling in
rural, or more secluded areas, you may experience less
consistent coverage.
For more information on services supported in the country
you are traveling to, contact Roadpost Customer Care.
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