Roadpost oneRoam Guide
Customer Care
free call from your Roadpost
cellular phone:
+1.905.272.5665
free call from North America:
+1.888.622.7368
customercare@roadpost.com
www.roadpost.com
oneRoam™ International Cellular
UK
User Guide
READ THIS GUIDE
BEFORE USING YOUR SERVICE
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oneRoam™International Cellular
With oneRoam™International Cellular service you can be
easily reached while traveling with one international phone
number. Your service is based in the UK and your
phone number is local to this country.
Taking a laptop? Pair oneRoam™ International Cellular
service with Remote Internet Access from Roadpost.
For more information on keeping in touch by cellular phone
and email when you travel, contact Roadpost Customer Care
or visit www.roadpost.com.
Help Available by Phone and Web
Answers to common questions are provided in the
Troubleshooting section at the back of this guide.
Additional support is available online, and through our call
center.
Please visit www.roadpost.com/support, or contact
Roadpost Customer Care at 1.888.622.7368 toll-free from
within North America, or at +1.905.272.5665, a free call
from your Roadpost phone.
Contents
How To Use This User Guide . . . . . . . . . . . . . . . . . . . . . .2
Changing Band Frequency . . . . . . . . . . . . . . . . . . . . . . .3
Your International Phone Number . . . . . . . . . . . . . . . . . .3
Charging Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Use While Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Service Inconsistencies . . . . . . . . . . . . . . . . . . . . . . . . .4
Using Your oneRoam™ Service . . . . . . . . . . . . . . . . . .5
Powering On Your Phone . . . . . . . . . . . . . . . . . . . . . . . .5
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Local calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
International calls . . . . . . . . . . . . . . . . . . . . . . . . . .5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Dialing Instructions For Callers To Your Roadpost Phone . .6
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
General voicemail information . . . . . . . . . . . . . . . . . .6
To retrieve messages while in the UK . . . . . . . . . . . . .7
To retrieve messages while outside of the UK . . . . . . .7
Voicemail system prompts . . . . . . . . . . . . . . . . . . . .7
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
General text messaging information . . . . . . . . . . . . .9
Your text messaging address . . . . . . . . . . . . . . . . .10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Getting Started
How To Use This User Guide
Read this guide first. The best way to ensure that you
have all the information you need is to read this guide all
the way through and refer to the enclosed insert as
needed. Some instructions required are specific to the
phone you are using and are included in the insert only;
everything else you need is included in this guide.
Together, this guide and the enclosed insert, provide
all the information you need to use your oneRoam™
International Cellular service.
Note: In some instances, this guide will refer to more than
one command.
For example: “Press <OK> or <Send>”. Some phones
will use a key labeled “Send”, while others will use “OK” to
place calls. You should always refer to the labeled picture
of your phone on the insert provided, and use the option
that is shown.
For more information on all the features available to you,
Roadpost recommends reading this user guide in
conjunction with your phone manufacturer’s user guide.
All guides and related inserts are available for download
at www.roadpost.com/support.
L
Get help free from your Roadpost phone
+1.905.272.5665
Getting Started
Changing Band Frequency
Your tri-band phone can be used in multiple destinations,
including North America, so that you only need to take one
phone when you travel.
Your model of phone may detect the correct band
automatically. If not, refer to the insert provided for
instructions on manually selecting the correct band.
Use 900/1800 for most of Europe, Asia and Africa.
Use 1900 for North America, most of South America and
the Caribbean.
Your International Phone Number
Your phone number is made up of a number of pieces
referred to in this Guide:
Charging Your Phone
Before you are able to use your phone, ensure that the
phone’s batteries are charged. Be sure to do this before
leaving for your destination. Should the batteries require
charging, connect your charging cable to your phone,
and insert the plug into a suitable power source.
Your SIM Card
Your SIM card (Subscriber Identity Module) is the key
to your UK Service. This small chip contains all the
information you store on your phone. Your phone comes
ready-to-use, with your SIM card in place.
44 (0) 7736 123 456
Country
Code
Leading ‘0’
(only required
when dialed
locally within
the UK)
10-digit mobile
number
Get help free from your Roadpost phone
+1.905.272.5665
Getting Started
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