Roadpost Iridium 9505A User Guide

Customer Care

free call from your Roadpost
Satellite phone:

+1.905.272.5665

free call from North America:

+1.888.622.7368

[e-mail]
www.roadpost.com

Roadpost Satellite Service

Iridium

User Guide

READ THIS GUIDE

BEFORE USING YOUR SERVICE

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Iridium Satellite Service

Iridium Satellite service lets you maintain contact while
traveling anywhere that cellular or landline service is not
available.

From the middle of the ocean, to the desert, to the Earth’s
Poles, Iridium Satellite service keeps you connected. With

one single phone number callers can reach you
anywhere, anytime.

Roadpost also offers Iridium Data services. For more
information on staying in touch by Iridium voice and data
when you travel, contact Roadpost customer care, or visit
www.roadpost.com.

Help Available by Phone and Web

Answers to common questions are provided in the
Troubleshooting section at the back of this guide.
Additional support is available online, and through our call
center.

Please visit www.roadpost.com/support, or contact
Roadpost Customer Care at 1.888.622.7368 toll-free from
within North America, or at +1.905.272.5665 a free call
from your Roadpost phone.

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Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Charging Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Maximizing Performance . . . . . . . . . . . . . . . . . . . . . . . . .2

Using Your Iridium Service . . . . . . . . . . . . . . . . . . . . .5

Powering On Your Phone . . . . . . . . . . . . . . . . . . . . . . . .5

Holding The Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

General voicemail information . . . . . . . . . . . . . . . . . .6

To retrieve messages . . . . . . . . . . . . . . . . . . . . . . . .7

Voicemail system prompts . . . . . . . . . . . . . . . . . . . .7

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

General text messaging information . . . . . . . . . . . . .10

Receiving text messages . . . . . . . . . . . . . . . . . . . . .10

Sending text messages to an Iridium or cellular phone10

Sending text messages to an email address . . . . . . .11

Reply to sender of a text message . . . . . . . . . . . . . .11

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Getting Started

Charging Your Phone

Before you are able to use your phone, ensure that the
phone’s batteries are charged. Be sure to do this before
leaving for your destination. Should the batteries require
charging, connect your charging cable to your phone,
and insert the plug into a suitable power source.

Your SIM Card

Your SIM card (Subscriber Identity Module) is the key
to your Iridium Service. This small chip contains all the
information you store on your phone. Your phone comes
ready-to-use, with your SIM card in place.

Emergency Services

Be sure to check with your travel agent or local
representative for the emergency information in the
country you are traveling to.

Maximizing Performance

Having a completely open view of the sky plays a very
important role in ensuring call quality when using an
Iridium Satellite phone. Nearby obstructions such as tall
buildings, trees or mountains, can prevent calls, as they
block the signal between the phone’s antenna and the
satellites that facilitate service.

Get help free from your Roadpost phone

+1.905.272.5665

Getting Started

Use the diagram below as a guideline to follow, ensuring
that surrounding obstructions are low to the ground, or in
the far distance. Natural environments such as clouds, fog,
rain, snow, wind and smoke will not negatively impact
reception and call quality.

Note: When using a satellite phone on a ship, the ship’s
own communications equipment may cause poor call
quality or low signal strength. To place and receive calls,
be sure to use your phone on the ship’s top level. Stand
at least 50 feet away from all the ship’s antennas.

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Get help free from your Roadpost phone

+1.905.272.5665

Getting Started

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