Customer Care
free call from your Roadpost
Satellite phone:
+1.905.272.5665
free call from North America:
+1.888.622.7368
customercare@roadpost.com
www.roadpost.com
Roadpost Satellite Service
Iridium
User Guide
READ THIS GUIDE
BEFORE USING YOUR SERVICE
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Iridium Satellite Service
Iridium Satellite service lets you maintain contact while
traveling anywhere that cellular or landline service is not
available.
From the middle of the ocean, to the desert, to the Earth’s
Poles, Iridium Satellite service keeps you connected. With
one single phone number callers can reach you
anywhere, anytime.
Roadpost also offers Iridium Data services. For more
information on staying in touch by Iridium voice and data
when you travel, contact Roadpost customer care, or visit
www.roadpost.com.
Help Available by Phone and Web
Answers to common questions are provided in the
Troubleshooting section at the back of this guide.
Additional support is available online, and through our call
center.
Please visit www.roadpost.com/support, or contact
Roadpost Customer Care at 1.888.622.7368 toll-free from
within North America, or at +1.905.272.5665 a free call
from your Roadpost phone.
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Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Charging Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Maximizing Performance . . . . . . . . . . . . . . . . . . . . . . . . .2
Using Your Iridium Service . . . . . . . . . . . . . . . . . . . . .5
Powering On Your Phone . . . . . . . . . . . . . . . . . . . . . . . .5
Holding The Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
General voicemail information . . . . . . . . . . . . . . . . . .6
To retrieve messages . . . . . . . . . . . . . . . . . . . . . . . .7
Voicemail system prompts . . . . . . . . . . . . . . . . . . . .7
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
General text messaging information . . . . . . . . . . . . .10
Receiving text messages . . . . . . . . . . . . . . . . . . . . .10
Sending text messages to an Iridium or cellular phone10
Sending text messages to an email address . . . . . . .11
Reply to sender of a text message . . . . . . . . . . . . . .11
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Getting Started
Charging Your Phone
Before you are able to use your phone, ensure that the
phone’s batteries are charged. Be sure to do this before
leaving for your destination. Should the batteries require
charging, connect your charging cable to your phone,
and insert the plug into a suitable power source.
Your SIM Card
Your SIM card (Subscriber Identity Module) is the key
to your Iridium Service. This small chip contains all the
information you store on your phone. Your phone comes
ready-to-use, with your SIM card in place.
Emergency Services
Be sure to check with your travel agent or local
representative for the emergency information in the
country you are traveling to.
Maximizing Performance
Having a completely open view of the sky plays a very
important role in ensuring call quality when using an
Iridium Satellite phone. Nearby obstructions such as tall
buildings, trees or mountains, can prevent calls, as they
block the signal between the phone’s antenna and the
satellites that facilitate service.
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Getting Started
Use the diagram below as a guideline to follow, ensuring
that surrounding obstructions are low to the ground, or in
the far distance. Natural environments such as clouds, fog,
rain, snow, wind and smoke will not negatively impact
reception and call quality.
Note: When using a satellite phone on a ship, the ship’s
own communications equipment may cause poor call
quality or low signal strength. To place and receive calls,
be sure to use your phone on the ship’s top level. Stand
at least 50 feet away from all the ship’s antennas.
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Getting Started
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Using Your Iridium Service
Powering On Your Phone
Press and hold to turn the phone on and off.
When you turn your phone’s power on, it performs a self
test to let you know it’s operational. When the Ø indicator
disappears and the icon appears, you are ready to start
calling
.
Holding The Phone
1. Rotate and extend the antenna (the antenna will click
into place).
2. When talking on the phone, the antenna should be
pointing to the sky.
3. Make sure that your surroundings are free of
obstructions.
Making Calls
1. Rotate and fully extend the antenna.
2. Press and hold <0> key until the “+” symbol appears
on the display.
3. Dial the number including the country code, and
press <OK>.
Example: Calling 905 272 5665, a number in North America
dial +1 905 272 5665 <OK>.
Answering Calls
To answer a call, press <OK>.
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Using Your Iridium Satellite Service Using Your Iridium Satellite Service
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Signal Strength
indicator
Volume keys
Display indicators
Voicemail Access
key
SIM Card port
Antenna Release
key
Current State of
Service indicator
Earpiece
Battery Level
indicator
Special keys
Microphone
Accessory connector
Phone with antenna
extended
Instructions for callers to your satellite phone:
To reach you, callers dial the international access code for
their country, followed by your satellite phone number.
Example: If your Iridium number is 8816 310 12345,
callers dial 011 8816 310 12345 from North America,
00 8816 310 12345 from Europe.
Instructions for callers using 2-stage dialing:
Note: 2-stage dialing allows your contacts to reach you
through an Arizona-based number, if they are unable to dial
directly to a Satellite phone network. Calls through
2-stage dialing are not included in free incoming calls, and
will be charged to you at a per minute rate according to
your rate plan. Your callers will be charged for a regular
long distance call to Arizona.
If you would like your contacts to use this method to reach
you please provide them with the following instructions:
1. Dial 480-768-2500, a North American (Arizona)
number.
2. When prompted, enter your 12-digit Iridium number.
Example: If your Iridium number is 8816 310 12345,
callers dial 480 768 2500, and when prompted, enter your
12-digit Iridium number 8816 310 12345.
Voicemail
General voicemail information
• The default PIN code is the last 7 digits of your
phone number.
• When someone leaves you a voice message, the
voicemail system automatically sends a text message
to notify you. Your phone will display an envelope
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Using Your Iridium Satellite Service
symbol , indicating a new text message has been
received. The text message envelope symbol will be
displayed until all text messages have been saved or
deleted.
• Please ensure that you record your PIN Code
somewhere safe.
To retrieve messages
1. Press <>.
2. Scroll to “Call Voicemail”, press <OK>.
3. There may be a short delay, please wait for the main
message.
4. When you hear the main message, enter your phone
number.
5. Press <*> to access the message center.
6. Enter your PIN code.
7. Follow the system prompts.
Voicemail system prompts
While in the main menu the following prompts are
available:
‘2’ Record message
‘3’ Change greeting
‘4’ Access personal options
‘9’ Make a call
While reviewing your messages the following
prompts are available:
‘1’ Play message
‘2’ Record message
‘7’ Delete message
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To cancel call forwarding:
1. Press <Menu> until you see “Call Related Features”,
press <OK>.
2. Press <Menu> until you see “Call Forwarding”, press
<OK>.
3. Press <Menu> and scroll to “Off”, and press <OK>.
4. Press and hold <Clear> to exit the menu.
Call Waiting
Call waiting alerts you when another caller is attempting to
contact you when you are already on a call.
To activate or cancel call waiting:
1. Press <Menu> until you see “Call Related Features”,
then Press <OK>.
2. Press <Menu> to until you see “Call Waiting”, then
press <OK>.
3. Press <Menu> to scroll to “On” or “Off”, press <OK>
to select.
4. Press and hold <Clear> to exit the menu.
Call Display
Call display is automatically enabled, allowing you to view
an incoming caller’s number on your satellite phone’s
display.
Note:
Call display may not work when a caller has
withheld their number, when the caller is using a
different or international network, or when the call is
placed through a company switchboard.
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‘9’ Save message
‘*’ Return to Main Menu
‘#’ Keep message as “New” and go to next message
Call Forwarding
Use the instructions below to forward incoming calls to
voicemail, another satellite or fixed-line phone; your phone
will not ring, and all calls will be diverted to this alternate
number.
To activate call forwarding:
1. Press <Menu> until you see “Call Related Features”,
press <OK>.
2. Press <Menu> until you see “Call Forwarding”, press
<OK>.
3. Press <Menu> until you see “All Calls”, press <OK>.
4. Press <Menu> and select one of the following options:
To forward calls to voicemail:
a) Scroll to “Voicemail”, press <OK>.
b) Press and hold <Clear> to exit the menu.
To forward calls to another number:
a) Scroll to “Other Number”.
b) You will see “Enter Number”. Enter the number you
are forwarding to. (Be sure to include both the ‘+’
sign and country code).
c) After a short pause, you will see “Call Forward On”.
d) Press and hold <Clear> to exit the menu.
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55555 <OK>. If the cellular number you are sending your
text message to is (212) 555 1212, you will dial +1 212 555
1212 <OK>.
Sending text messages to an email address
1. Press <>.
2. Scroll to “Message Editor”, press <OK>.
3. Compose your message beginning with the email
address of the person you are sending it to. Be sure to
leave a space between the email address and the start
of your message. (To create the ‘@’ character, press the
<1> key seven times.)
Example: johnsmith@mail.com<space>Having a great trip!
4. Press <OK>. “Send Message” appears. Press <OK>.
5. Enter destination number as ‘+*2’ and press <OK>.
Reply to sender of a text message
1. When viewing a text message, “View Options”
appears.
2. Press <OK> and scroll to “Reply to Sender”, press
<OK>.
3. Compose your message. Press <OK>. (If responding to
an email message, leave a space between the email
address and beginning of your message).
4. “Send Message” appears, press <OK>.
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Text Messaging
Send and receive text messages on your satellite phone.
General text messaging information
• Maximum 160 characters per message.
• To receive a text message your satellite phone must
be switched on and must be in service.
• When your phone is off, your message will be held in
the message center until your phone is switched on
and in service. An envelope or similar icon will
appear in the display when a text message is
received.
Receiving text messages
1. When you receive a new message, you will see
“Message Read Now?”
2. Press <OK> and continue with step 3 or press <Clear>
to read the message later.
3. Press <Menu> or the arrow keys to move forward
through a message one screen at a time.
4. Press <OK> to access options for that entry.
Sending text messages to another Iridium or
cellular phone
1. Press <>.
2. Scroll to “Message Editor”, press <OK>.
3. Compose a message, press <OK>.
4. “Send Message” appears, press <OK>.
5. Enter destination number, preceded by ‘+’, then <OK>.
Example: If the Iridium number you are sending your text
message to is (8816) 555 55555, you will dial +8816 555
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Country Codes
Country Codes
Australia 61
Austria 43
Belgium 32
Bosnia-Hercegovina 387
Bulgaria 359
Canada 1
Chile 56
China 86
Croatia 385
Czech Republic 420
Denmark 45
Egypt 20
Finland 358
France 33
Germany 49
Greece 30
Hong Kong 852
Hungary 36
Iceland 354
India 91
Indonesia 62
Israel 972
Ireland 353
Italy 39
Jordan 962
Kuwait 965
Lebanon 961
Lithuania 370
Malaysia 60
Malta 356
Morocco 212
Netherlands 31
Norway 47
Philippines 63
Poland 48
Portugal 351
Romania 40
Russia 7
Saudi Arabia 966
Singapore 65
South Africa 27
Spain 34
Sweden 46
Switzerland 41
Taiwan 886
Thailand 66
Turkey 90
UAE 971
UK 44
USA 1
Yugoslavia 381
Zimbabwe 263
For a complete list of country codes, please visit www.roadpost.com/support.
Troubleshooting
Q: How do I remove the message envelope symbol on
the screen?
A: The message envelope symbol indicates that a new
text message has been received. You must check your
text messages to ensure that all new messages have
been viewed. You may then delete or save any
messages, and the envelope symbol should no longer
be visible.
Q: I am not able to receive a signal or I am having
problems with call quality. What should I do?
A: Ensure that your antenna is fully rotated, locked in
place, and that you have a clear view of the sky. Check
the signal strength meter; if the signal is weak, move
into an open area. If you are inside a building, move
next to a window.
Q: The message envelope symbol is flashing. What
does this mean?
A: There is not enough memory for you to receive another
text message. Follow the instructions under Text
Messaging to read and delete one or more messages.
Q: My SIM card won’t work. What should I do?
A: Check that the SIM card is inserted correctly, and that
the gold surface of the SIM chip is clean. If it still does
not work, contact Roadpost Customer Care from another
phone.
Note: For any other questions, or additional help using
your phone, call Roadpost Customer Care. Dial +1 905
272 5665 – a free call from your Roadpost phone.
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Troubleshooting
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