Rio Audio Digital Audio Receiver User Manual
About the User Guide
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Rio Digital Audio Receiver User Guide
About the User Guide
The Rio Receiver User Guide includes the following sections:
Introduction
Troubleshooting
Frequently Asked Questions (FAQs)
Glossary
Contacting Customer Care
Navigating and printing the Rio Receiver User Guide
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The online Rio Receiver User Guide is in Adobe Acrobat (.PDF) file format.
NOTE: We strongly recommend that you use Adobe Acrobat version 4.0 — available
on the CD-ROM — to view and print the Rio Receiver User Guide.
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Copyright and trademark
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Copyright and trademark
Copyright © 2000 SONICblue, Inc. All Rights Reserved.
SONICblue, Inc. does not assume any responsibility for errors or omissions in this document or make any commitment to update the information contained herein.
Rio is a registered trademark of RioPort.com, Inc. in the United States and/or other countries and is used under
license.
Microsoft, Windows Media and the Windows Logo are trademarks or registered trade-
marks of Microsoft Corporation in the United States and/or other countries.
Parts of the software provided with the Rio Receiver™ are covered by the GNU General
at wwww.gnu.org. Under the terms of the license we are required to provide the source
code for these components. Source code is provided on CD-ROM in addition to the
standard locations.
All other product names may be trademarks of the companies with which they are associated.
First Edition, December, 2000.
Part Number 75510308-002
Troubleshooting Steps
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Troubleshooting Steps
Problem: Rio Receiver can not connect to server.
Troubleshooting measures:
1.) Ensure that the Audio Receiver Manager software is loading properly on the server computer. Verify
that there is a blue music note icon in the system tray, indicating that the Audio Receiver Manager
software has been installed correctly and it sees the Rio Receiver.
2.) Verify that the Audio Receiver manager software is set up properly.
3.) If you are using firewall software like Zone Alarm, you may need to add the IP Address of the Rio
Receiver as a freindly IP Address.
4.) Check for the link light on the Rio Receiver, the hub (if you are using one), and/or the Ethernet card.
5.) Check to make sure you have the cables plugged in correctly.
6.) After checking the connections and that the software is running, restart (unplug and replug) the Rio
Receiver and allow it to search for the server again.
7.) If the Receiver still does not find the server, try connecting the Rio Receiver directly into the network
card on one system to rule out any issues with wiring.
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NOTE: If directly connecting an Ethernet card to the Rio Receiver, you may need to
use an Ethernet crossover cable.
Problem: The Rio Receiver reports an error on the display.
Troubleshooting measures:
Errors that are reported on the Rio Receiver display are typically indicative of server connection issues.
1.) When an error is received, power down the Receiver.
2.) On the server computer double click the Audio Receiver Manager icon (music note icon in system
tray).
3.) Click Tools and Import Music.
4.) Click Add and specify the location of the music files you wish to use with the folder browser that
appears.
5.) Click OK. The software will import your music tracks.
6.) Click OK when it is finished.
7.) Restart your Rio Receiver and let it redetect the server.
This should resolve the issue that inspired the error message.
Troubleshooting Steps
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Problem: The Volume Select on the Rio Receiver doesn’t work.
Troubleshooting measures:
• The Volume Select on the Rio Receiver will only function when bare wire speakers are connected
directly to the device. This uses an amplified signal and allows you to change the volume levels from the
Rio Receiver.
• To change the volume levels on speakers connected via the other outputs on the Rio Receiver, you will
need to adjust the volume on the powered speakers (1/8" LINE OUT jack) or on the connected Stereo
Receiver (RCA OUT Jacks).
Problem: Selected WMA tracks aren’t being added to the playlist.
Troubleshooting measures:
WMA files can have built-in file protection. This allows distributors to add features such as expiration dates
to downloaded tracks. If one or more WMA tracks are not added correctly when you Import Music, this is
most likely caused by a limitation of the file that was added by the distributor. If your WMA files are
protected, you will not be able to play them on your Rio Receiver.
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Problem: When selecting Next Track on the device, it does not advance
to the next track and playback is stopped/paused.
Troubleshooting measures:
This happens when you have reached the end of a selected playlist. There are several causes for this that
can appear as a premature interruption of music playback.
• When you navigate the Rio Receiver's menu and choose Select Music, there are a variety of options.
To choose an extended playlist, choose the Play All Music selection from whatever menu option you
choose (Album, Artist, and so on.)
• When you are unable to use Next Track without having the player stop, this usually is caused by only
choosing a single track to play. If you choose Title from the Select Music menu option and only
choose one song, that will be the only track in the playlist. You will need to select Play All Music to
navigate through the tracks using Forward and Reverse.
Problem: I can’t verify if the server computer is connected to the Rio Receiver.
Troubleshooting measures:
1.) Check the Rio Receiver display to see if it detects and is connecting to the server. Try to navigate the
menu on the Rio Receiver and select songs.
2.) Double click the Audio Receiver Manager icon (music note in the System Tray).
If the musical note is blue, it is communicating with the Rio Receiver. There should be a Rio Receiver icon
present in the display window that resembles a Rio Receiver device.
3.) If the Rio Receiver icon is active (full outline and sharper colors) the server computer has successfully
connected to the Rio Receiver. If the icon is grayed out (no icon outline and faded colors) or if no icon
is present, the server computer is unable to communicate with the Rio Receiver. Check network
connections and power the Rio Receiver off and on.
Troubleshooting Steps
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Problem: Title track and time counter are too small to see or difficult to read.
Troubleshooting measures:
The display settings can be modified to suit your preferences.
1.) Click Menu.
2.) Click Change Display.
3.) Click Select Layout.
There are a variety of display features. Choosing Big Title from this menu option will increase the font of
the information display.
You can also choose Adjust Contrast on the Display Settings menu. Depending on the lighting in your
room, adjusting the contrast from this menu option can make the display easier to read.
Problem: I am unable to get the Receiver working with a 10/100 Ethernet connection.
Troubleshooting measures:
1.) The Rio Receiver connects using a 10 Mb Ethernet port. It is recommended that you use 10 Mb
network adapters and equipment with the Rio Receiver. If you are using a 10/100 Mb network device
and are having problems connecting to your Rio Receiver, you may need to set your connection speed
to 10 Mb.
2.) Go to Start > Settings > Control Panel.
3.) Double click Network Properties.
4.) Highlight the 10/100 Mb network device under the Network Component listing and choose
Properties.
5.) Click the Advanced tab in the box labeled Property.
6.) Choose Media Type.
7.) Using the drop down menu for Value choose 10 Mbps Half Duplex. (The default value for this field
will be hardware default)
8.) Apply these settings and reboot when prompted.
9.) Retry your Rio Receiver connection.
Problem: I don’t know if the Audio Receiver Manager software is setup properly.
Troubleshooting measures:
1.) Verify that there’s a musical note icon in the system tray. This is the Audio Receiver Manager icon. It is
blue when communicating with the Rio Receiver and red when not communicating properly.
2.) Double-click on the Audio Receiver manager icon in the system tray.
When the Rio Receiver is powered on, there will be a Rio Receiver icon in the display window that
resembles a Rio Receiver device. If this icon is active (full outline and sharper colors), the server computer
has successfully connected to the Rio Receiver. If the icon is grayed out (no icon outline and faded colors),
or if no icon is present, the server computer is unable to communicate with the Rio Receiver.
3.) Select the Rio Receiver, and go to the Unit menu. Verify that Server music to this unit is checked.
4.) Go to the Tools menu and select IP Configuration.
Troubleshooting Steps
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5.) At the top of the window select the Rio Connector card or your third party HPNA or Ethernet
card that the Audio Receiver Manager software will be serving music over.
6.) Verify that Make music available on this adapter is checked.
7.) If you have not already done so, go to To o l s and select Import Music. Follow the prompts to import
your music.
Problem: I’ve installed the Audio Receiver Manager software, but
there’s no musical note icon in the system tray.
Troubleshooting measures:
If there’s no musical note icon in the system tray, then the Audio Receiver Manager software is not running.
Click Start > Programs > Startup to check your Startup items for the Audio Receiver Manager
software. The software installer may not have added itself to your list of Startup items. Try launching the
software manually by clicking Start > Programs > Audio Receiver.
If an attempt to launch the Audio Receiver Manager software manually fails, try the following:
1.) Verify that the Rio Connector card, your third party HPNA or your Ethernet card is listed in the
Start > Settings > Control Panel > Network. If there are no network adapters installed, the Audio
Receiver Manager software will not start.
2.) If you are using Windows Millennium, verify that the Media Sense feature is disabled.
3.) Verify that the drivers for the Rio Connector card, your third party HPNA or your Ethernet card are
installed properly. If any files were skipped during the driver installation, that might cause the Audio
Receiver Manager software to fail to launch.
4.) Verify that the IP Address of the Rio Connector card, your third party HPNA or your Ethernet card is
not all zeros (0.0.0.0). If the IP address of the adapter is all zeros, then the Audio Receiver Manager
software will not start. To resolve this problem, you may need to specify an IP address for that adapter.
Please consult Windows Help for complete step-by-step instructions on specifying a private IP
address.
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Problem: The Audio Receiver Manager software says, “No network
adapters were detected on this computer. This software requires at
least one network adapter to work.”
Troubleshooting measures:
There are two possible causes for this error. In both cases, the solution is to reinstall the drivers for the Rio
Connector card or your third party HPNA or Ethernet card.
You may encounter this error if the drivers for the Rio Connector card your third party HPNA or your
Ethernet card are not installed. You can verify this by checking the Device Manager under Network
adapters and the Network Control Panel.
You may also encounter this error if TCP/IP is not installed for the Rio Connector card, your third party
HPNA or your Ehternet card. This can occur if driver installation didn’t complete successfully.
Also if you’re using Windows 98, there’s a limit of 6 instances of TCP/IP in the Network Control Panel. If
there were already 6 adapters in the Network Control Panel, then TCP/IP would not install successfully for
the Rio Connector card, your third party HPNA card or your Ethernet card.
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